4.5
4.57631 star

Total 36 Negative Reviews

Summit + CityMD App Complaints & User Negative Comments 2024

Summit + CityMD app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Summit + CityMD? Can you share your negative thoughts about summit + citymd?

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Summit + CityMD for Negative User Reviews

Needs ImprovementPlease add the ability to view other members of our family just like on the website and mobile website. Also, please sync the passwords so we don’t have to manage two separate passwords on our accounts. Thanks!.Version: 3.0.4

What happened to CityMD?This is the last time I would consider going to CityMD. In the past, e erythema g worked. The doctors and staff were competent and I could easily get results. I have an iPhone12 with the latest IOS. No matter what I do, kept getting an error to update Safari. I have at least 50 apps and have never gotten this error. Tried everything. Have to assume it is the app. I can’t even log in using Chrome on my iPhone. The only way is to log in with a computer. What year are you all in? 1990?.Version: 3.0.4

The app itself is greatBut I would really appreciate it if you just made it easier for users to do this in browser instead. It's negative UX to make users think they have to download your app rather than making it just as easy for them to do it in browser..Version: 4.0.6

TerribleI’ve been trying all day to transfer my prescription and see where it got sent since nobody answers the phone. The old portal was better and easier to see all your information. This just makes it harder for patients. You people should be ashamed!.Version: 4.0.6

It’s garbagePutting it simply. When you consider the capabilities of all the medical and hospital apps out there this can’t compete. It does basically nothing. Dr said he loaded my test results twice, still not showing nor does it reflect my rx, or pats appts with him. Yet it has my new pharmacy name so clearly there’s a disconnect. When I choose to send a message it states no providers available. Mind you this is not a CityMD location it’s a bonafide drs office. I’m sure if I needed to pay a bill it would work perfectly!.Version: 5.0.6

Major update neededI went to schedule an appt with one of my recently seen providers, so I click on their name and select the view availability button. It asks me to select the reason for my visit and then proceeds to give me the availability of all of these other doctors in the area instead of the doctor I selected. I thought ‘maybe my doc is no longer practicing’ so I tried with another doc who I’m seeing in two months and the same thing happened. App dev team, please correct this because scheduling an appt should be a standard feature for a health provider app..Version: 2.0.10

Can’t even loginHave been trying to create an account to login for few days and keeps saying system is down. Is there a bug in the app?.Version: 3.0.4

Not really usefulThe app only seems to get part of your info. I can see my doctors appointments, but not messages with the doctors or their staff, I have to go on the website for that. Also can’t see any of my test results. If I have to log into the web portal for half of my information, what’s the point of having an app?.Version: 5.0.6

0/10 starsWorst and most annoying app to deal with in the world. Ever since citymd merged with summit everything went downhill and this app is one of the worst possible things summit has changed about the company. First off, this app is difficult to deal with especially for elderly or foreign parents. A simple PCR test result goes on this app instead of your email. Second of all, why is it so difficult to access your child’s test results. There needs to be a different email for every single child or else the app doesn’t let you see their results. Overall this app is mid..Version: 2.0.10

Missing featuresI know the app is relatively new, many features on we is still missing. If I need to send a message to my doctor, I need to use the web..Version: 3.0.4

App difficultLove format of information on app. Won’t interstate with my summit health appWhen I try to create a new account on app it says one already exists. So is it one app for both?.Version: 3.0.6

Sells your informationThis app requires access to all cookies or it will not render the results to medical tests. They’re doing this so they can sell you personal and medical information. How messed up! I used to love CityMD, but I will no longer use now that it’s intertwined with this evil service. AVOID!.Version: 3.0.6

Great system, disappointing appSummit Health is a terrific health care system, but their app, while slick, is short on helpful details, like specific location information within their campuses. A single address covering several buildings, each with several sub-addresses, is simply not helpful. Additionally, it is unclear why this app is necessary on top of their patient portal, which has all the same information..Version: 4.0.6

Partial reportI came in for cough, throat… covid was done as standard procedure. Was negative. No information about the reason i really came in..Version: 3.0.6

Keyboard Disabled for loginWhen you try to login the key to switch to number on the onscreen keyboard is disabled so you cannot login to app if the password or email has numbers. The password requires a number so…impossible for me to login..Version: 4.0.6

App Looks Childish & Lacks Needed InfoWhen seeking to show your test results to a partner, it may be hard for anybody to take it seriously because the app literally looks extremely childish with the FONT that they use. Does not look like it is from a legitimate medical provider/site. Would be 100% efficient and smart if when reviewing your results, it had your full name, DOB, and date of results on the top.. without that crucial information anybody can just take a screenshot of previous negative results or someone else’s results if their intent is to be malicious and hide current results. Also would be better if the app also displayed the date that the sample was collected/testing was done (like a normal portal does), not just the “date received” for the results. CityMDs original portal had the doctors name, location test was taken, date and time collected, date and time sent to lab, and date and time results were submitted. And also smart if the app allowed you to zoom in AND out - so that if the user wants to screenshot their results they can zoom out and condense all needed info in one image. Also I don’t need that generic “Note on your results” info at that time. That can be added to the bottom so that the title/name of the test conducted and the results are near each other. These are all basic and obvious medical needs and simplicity, and I hope the apps makes these changes..Version: 2.0.4

Inconvenient & confusingThe way summit separates their app from their website portal doesn’t make sense. & I keep getting emails about messages in this app that aren’t being mentioned elsewhere. Getting messing about my care shouldn’t require setting up multiple accounts, & it shouldn’t be this confusing or difficult..Version: 5.0.4

Accessibility for screen reader users issuesAs a visually impaired user, I found the color themes and navigation with voiceover to be difficult enough but at times I require sided assistance. Loved that I could pay the bills with Apple Pay, but I was unable to find a way to save my login and make this process easy. Color themes are poor for pill people who need a dark background. Navigation not intuitive with screen reader.Version: 3.0.6

Almost UselessWhen CityMD was acquired by Summit the quality of their app went down through the floor. You used to be able to view your doctor’s notes and visit summary. Now you can only view upcoming appointments. There is no way of viewing, let alone printing, your visit care summary. Their web-based patient portal is similarly lacking..Version: 5.0.10

HorribleHorrible app no matter how many times I try to sign in and then succeed it never has any of my info and it always says unable to find my account info..Version: 2.0.10

ConfusedI had two virtual visits and they both had different opinions. The first physician said the medication needed would be called in and it wasn’t. The second physician said I didn’t need the medication, but I don’t understand why I wouldn’t need it if it was prescribed in the first place..Version: 5.0

Can’t message dr :(If you go to a dr appointment and afterward receive test results that you need to ask the dr about, there’s no way to message them! Because you can only talk to virtual care providers you’ve already messaged… there should be a way to message the dr you went in person to see once you receive test results! Just include a little button on the test result page to ask questions. In my case, the dr forgot to prescribe something, and I had no way to contact them. Took over an hour to get the prescription filled by calling and trying different methods..Version: 3.0.6

Almost thereHas the potential trial to be great. Look forward to being able to add my dependents - which make up 90 percent of the healthcare I manage..Version: 2.0.4

Could be improvedThe app works quite well, but: I think the test results could be displayed in a clearer way (abnormal and ranges flagged in a more user friendly way) I keep on getting notifications that I got new results but often there are not new results, so I think this could be a bug!.Version: 3.0.6

Tons of bad dataThe app has tons of mistakes. The app allows payment of open bills, but the amount of the bills is incorrect in the app. I used the app to page a few times and it created a number of billing issues. I called customer service (for Summit Health) and they made it very clear that the mistakes on the app are well known and I should NEVER use the app to pay bills. I have taken that advice from Summit Health and now ignore the outstanding balance information in the app. This week, a number of my test results became available on the app, and the dates of the test were wrong, they were off by two months! I had the tests performed this week and the app reports the date at October. Fortunately, the online portal works fine. With all these mistakes, it’s difficult to know how many other problems the app is having. There are a few other areas where the app does seem work. If you are not paying bills or retrieving test data this might be a useful app..Version: 4.0.6

Doctors are getting paid to do nothingDoctors are getting paid to do nothing and will take your insurance or bill you , they don’t even send the prescription over after the virtual call specifically Craig brudaman whatever his name is.Version: 3.0.6

0/10Personally I would never use this again. I had forgotten my password no naturally I went with the reset password option and I would press the link and it would tell me to download the app which I already have so I’d try again. I tried for a couple more minutes and it just wouldn’t work. I thought maybe I used the wrong email so I used a different one that I may have used. It said I had an account for that one so I used it. When back to the log in option and it said there was no email for it. Went searching for emails that had the name “summit health” in them and nothing. There’s no point in using this app..Version: 5.0

System is in ShamblesHad a telehealth appointment, and they said that they called in two prescriptions. They didn’t, and when I called back to iron it out, they didn’t have any record of my visit and kept passing me off to other departments. So I wasted a day when I should have just used someone else to begin with..Version: 5.0.10

No way to message providersI visited CityMD and got test results, and it’s very unclear if I should keep taking the meds I was prescribed. There’s no way to get in touch with a doctor except to call a toll free number where you’re on hold for a very long time, only to be greeted with complete incompetence at transferring you. Just let me message the doctor!.Version: 5.0.2

They need to update this app.I am literally on hold with a woman who claims the app is amazing, she’s being assertive and dismissive at the same time. I needed to get a vital result. I deleted re-loaded the app and still it won’t allow me to reset my password which was earlier saved by apple. Maybe due to some server update, it went poof. Whatever the issues were, they need to maintain their app for people who love going to CitiMD..Version: 3.0.4

App does not work - prematurely releasedGreat idea to offer an app, but this app has been released prematurely - it is just not ready. Summit Health has a patient portal, and this app seems to work in a different world from the patient portal - Login id and password miss different. Come on guys, what are you thinking? - The app shows zero messages, even though patient portal has tons of messages - The app shows bills as being unpaid, and asks for them to be paid; even though they hav been paid, and show as paid on the patient portal - for blood test results, does not even show the trend over time. Just shows each result as a point result - Does not show visit summaries, which are visible over patient portal - says I have zero prescriptions; even though that is not the case App needs a lot of improvements and bug fixes before it is ready for use..Version: 4.0.4

Fail to create accountTried many times still Couldn’t create account for checking my test results! Keep showing me the system is down…seems I am not the only one have same issue….Version: 3.0.6

Fine could be so much betterI have other medical apps for different medical groups, and this one is far less user friendly. I have a child and a mother for whom I'm in charge of their medical stuff and not to be able to access all accounts is a real flaw in my opinion. On all other apps, I can toggle between myself, my son and my mother. I hope this is a priority for updates..Version: 3.0.2

This app is stupidI had a PCR test from another place because the results were faster. The doctor said to let them know if the results are positive so that I can get the anti-viral trial. There’s no way for me to do that on the app. Email is not HIPAA compliant. The least the app should do is enable compliant data transfer. There isn’t even a phone number for the location i went to when i tap on past visits. Not i have to look up the phone number and i have laryngitis..Version: 3.0.6

Payments section needs workI like the app, but for some reason I am unable to make payments using my Cigna debit card… I always have to call in and wait on hold for about an hour to make payments with the card. The representative I speak to always says it should work on the app, but it never does..Version: 3.0.6

Great app, but…This app is great in theory but unfortunately I can’t rely on it for things like reminders or notifications because I frequently get logged out and I won’t be able to tell until I go back into it. If this can get fix then you guys will have an excellent app on your hands!.Version: 2.0.4


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