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Staples - Deals & Shopping App Complaints & User Negative Comments 2024
Staples - Deals & Shopping app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Staples - Deals & Shopping? Can you share your negative thoughts about staples - deals & shopping?
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Staples - Deals & Shopping for Negative User Reviews
✓ Not a Canadian versionSaid it worked in Canada but apparently there are no stores in Canada according to the app.Version: 3.3.1
✓ Devs, listen to your associatesIs this supposed to replace the other Staples app or are you all going to insist on having three different Staples apps?? How is this still a thing in 2024? I just logged in to this one because apparently this one is for rewards and the other one isn’t?? Anyway, I entered my phone number and it tells me “Oops, that account belongs to someone else”. It’s me, I’m the ‘someone else’ because I’m the account owner who just successfully logged in! Please, folks, even your poor associates are in here leaving reviews asking you to make things better and less confusing. Those are your internal customers and you should listen to them. Just focus on making ONE good app and scrap the rest..Version: 3.3.1
✓ Forces me to create new account as existing userI have a staples account and can successfully login online. The old app prompted me to download the new version which I did. The new app asks to check my email to see if there is an existing account. When entering in my email, it makes me create a new account. My email address was typed in correct, and I have a rewards balance on my account. Now I have to recreate a new account and lose my rewards and history to continue using the rewards program. I can login to the website no problem using my email address as well. It’s frustrating but I don’t need to use staples for the business..Version: 4.0.121
✓ Time WasterBoth downloading and trying to access my Rewards this app caused me literally hours of frustration not only in logging in (3 x had to change password because it couldn’t identify me) but trying to get the Redemption Codes to display. Even the Staff couldn’t help me. Once my recycling rewards post, I will make an on-line purchase and will sever my ties as a Staples Customer..Version: 3.3.1
✓ BugsGreat app just wish it would work when i want to change store location or search a product..Version: 1.8.10
✓ SlowGreat app! Don’t get me wrong it is an amazing app with great deals, but if you are going to have an app that is for a store I would suggest that it doesn’t take a long time for it to load on the phone. Us customers want to be able to tap the app and it load right away, not be sitting at check out waiting on an app to finally load and take up so much time that it takes away from doing other things..Version: 1.24.8
✓ This app is too confusingTo write the password it’s too confusing, I tried to make it case sensitive and it’s not working I even tried google, fix your app..Version: 3.0.57
✓ Made by ToadsDidn’t get past signing up as the app actively omitted required information and arbitrarily worked against you. 1) Can’t paste you’re email in the email field, but you’re free to paste your email in the “confirm email” field. This tends to be more of an issue when you use alias emails (Hide my Email). 2) Password requirements are not conveyed to the user and inconsistent. Entering in you’re password you will see below the field text that states “8 letters, numbers, or special”. Yet when you enter a password like oG*#3UiJ7$%n4p9^0J&l (which meets the stated requirements) that text turns red and doesn’t tell you why. On top of that these same requirements are not applied to the “confirm password” field below, which give the green check. Pet gripe, but if signing up had this level attention I don’t have much hope for the app to function let alone keep any of the data I enter secured..Version: 3.0.58
✓ Still has old bugsThere is still some of the same bugs whenever the in-app notifications pop up. For example when a notification for classroom rewards pops up and I close it out, then click wallet, the screen is blank. I have to close out the app and reopen it. When I reopen the app, another message pops up asking to allow notifications. The other bug is when clicking on wallet, the screen brightness goes up, but when you close out the app, the screen remains bright..Version: 3.1.15
✓ Please make it easier on us!As a staples associate recommending the app is something we always do. but everyone always gives up in the middle of it because it’s so CONFUSING AND LONG!!! most customers just wanna get in and get out because the people we attract to the store are typically very busy and don’t wanna sit and download an app. please please make it easy so we don’t have to say it’s super quick and easy and then customers get mad at me when it’s not. for the love of everything PLEASE make it quicker. most customers are surprised that after they put in their name email and phone number it’s still some more steps. and then they get mad at me and say “you said this was quick and easy” and then my management is confused as to why i’m not getting any downloads … please… help us out here..Version: 1.21.3
✓ Almost as bad as 9/11Pulling teeth is easier than signing in. The rewards aren’t even worth it. Especially considering good percent of the Staples customers are older people, having an app an terrible as this is a terrible idea. Staples only wants you to download this so they can sell your information. The company is down bad. They recycle crayons and phone cases at this point. Everything at staples is overpriced. Staples is fine with holding up a line so that people can download this stupid app. Screw this company and this app.Version: 4.0.119
✓ Nothing but issuesConstant issues. Being signed out for no reason. Not recognizing account information (although it’s confirmed to work at store level). Seems like once again Staples paid the least amount of money for development and got a crap product. Don’t use. Waste of time. In store coupons and deals are better then app deals anyway so the whole thing is completely pointless.Version: 1.17.3
✓ Where’s the update?Ever time I open this app, it says update to latest version. Yet, when I click on the update now button, it takes me to the App Store , which says “open”. I then deleted the app and reinstated it but it still said update! That’s not the only reason I gave a low rating. I’ve clipped. & saved digital coupons only to have them disappear before their expiration date. Terrible app..Version: 1.16.14
✓ This “new” App is RidiculousIt’s like something from the 2000’s with a small, portrait orientated screen that doesn’t change based on the orientation of your device. It is NOT reflective of the same retailer’s website, which means you have to learn a new way of accessing anything. It has no way to send feedback to the developer or the retailer on the new App. If used on a iPad the screen pretends you are on an iPhone held in the portrait orientation. Until all of these issue are fixed, this App is worthless. It is obvious the current rating is based upon Staples requiring its employees to rate the app highly. I hope the employees at least got to use work time or got paid otherwise to lie for the company..Version: 4.0.121
✓ Stored card?I added my credit card to my account under Payment Method. It says I have 1 card stored. But when I look under Payment Method, it says I don’t have any stored cards A week later the problem went away. Credit card was visible and I was able to complete an order which I received.Version: 3.2.18
✓ What happened to the old app?This new Staples, easy rewards app is useless. I have been a Staples plus member for at least a decade, and I shop only at one store, my local store. However, in looking at my information that supposedly transferred from the old app to the new app, there is no information under ‘In-store purchases’ except the words “It looks like you haven’t made any in-store purchases”. What the—?? I just recycled, several ink and toner cartridges for rewards, but there is nowhere in this new app to review the rewards from the old program. Under the FAQs I found the following: Looking for your remaining Staples Rewards? Your earned rewards from the Staples Rewards® program can we found in the Rewards center, in your February eStatement email or in the Staples® app under Account, then Other Balances. Only problem was the Rewards Center was devoid of any information (‘You have no rewards’); and in the new app under ‘Account’ there is no ‘Other Balances’. I don’t know why the developers felt the need to completely retool a program that arguably lots of loyal customers loved, myself included, into this clumsy, user-unfriendly, self-promotional tool. Hate to say it, but unless y’all can fix this disaster, Office Depot may soon start to see a lot more business—including mine. There’s a good reason for the old adage “If it ain’t broke, don’t fix it”; you would do well to heed its advice..Version: 4.0.121
✓ Employees are signing customers up without their knowledgeAs an ex employee I can say on the daily every store is faking a decent amount of their app signups. The app is wonky, signs you out every few days it seems. Takes too long to get customers signed up, they get confused easily and give up. Then when they do sign up it seems like everyone has trouble linking their accounts. I do not recommend using it unless to take advantage of the attention seeking coupons..Version: 3.0.57
✓ Broken appI keep getting prompted to enter my phone/email to lookup my existing rewards account just the receive a pop-up that says Uh-oh (annoying BTW) this account already exists. OBVIOUSLY it already exists… that’s the point of a LOOKUP. The store associates… 3 of them, tried to help but couldn’t and customer service gave me an empty response directing me here for an app update. Do your job and fix your programming… please..Version: 2.0.35
✓ Associates hate itYou’d think after 2 app launch failures they’d learn their lesson. But no they decide to make a new company and call it something “different” so they have twice the bankruptcy power. This allows them to deliver us a half baked app that constantly crashes. Then they release updates that changes how you log in and create an account thus, screwing you out your coupons..Version: 2.0.35
✓ TerribleThis app is awful. I spent 20 minutes coming up with a variety of passwords that meet the criteria only to be redirected to create a new password each time with the same instructions. After I finally created one that met the mysterious requirements (apparently not the 8 character minimum, case sensitive …) I finally got to the sign in page. I clicked “join to get rewards” and the app crashed. What a waste of time..Version: 2.0.35
✓ Too long of a process while at the registerApp requires logging in or creating an account which is too long a process for most people (including me) to want to complete at the register. I created an account once I got home and it keeps giving me an error when trying to link my Staples Rewards account. I know I'm entering the correct information. Currently a lot of hassle for no reward..Version: 1.20.3
✓ Worst Reward App Causing Lost SalesSince the app’s rollout, I tried logging into our business account to avail ourselves of the rewards we have earned. We have spent the majority of our supplies’ budget with Staples. I cannot log in - it says an account already exists with that information. Of course it exists. I am logging in not signing up. Today I spent over $300 and neither I nor the store staff member , Xavier, could log me in to my account to get to any rewards to reduce the cost of the supplies purchased. I tried explaining the app’s dismal failure to the store manager who really didn’t know what to say except “I’m sorry you’re having difficulty with the app.” I am not having difficulty with the app. I have an MS in IT. The app is badly designed and shouldn’t have been rolled out yet..Version: 1.23.1
✓ App forces Screen brightnessThe app overall is good. The coupons are easy to use. My issue is each time I use the app, it auto adjusts my screen brightness to a very bright setting. My settings for my brightness are set based on my environment, I adjust as needed for my own needs. The app should not be adjusting the phones brightness. Please fix!.Version: 1.23.1
✓ Confusing and LongAs a Staples Associate, we recommend getting this app, but not every customer doesn't want to sit and wait for “the quick and easy sign up and download” It also doesn’t help when they sign in that there’s more to do. It would make the customer and us. The associates' lives would be more manageable if you made the signing up quicker. In general, make it less of a hassle. Also, we should recommend customers get this app, but we shouldn’t have management on us if we don’t get any. Primarily when you work at a low-traffic store. I don't get many people checking out at the register people mainly come from Print and Marketing and online returns..Version: 2.1.9
✓ Not ready to useStaples web connect startup / create a new account / login for app procedure is way too cumbersome to tolerate. I have old one and will continue to use it, though cannot delete my new connect account just created as the delete my account totally locks up - can’t scroll down - can only see the top where it talks about some things that will be deleted. I thought it would be handy to have a barcode in app for clerk to scan at checkout (old app doesn’t have) to make it easier. —- It’s not easier for customers to have to install new app and either leave it running or login each time with a kludgey procedure. No thank you..Version: 1.18.2
✓ Not working nowIt was working fine last week. Whatever “bug fixes” you did a few days ago seem to have made things worse, at least on my phone..Version: 1.19.20
✓ Why remove Apple Wallet support?Your previous app supported adding my Staples Rewards card to Apple Wallet. Why would you remove that feature in this version? If I just run into Staples to buy something, I don’t want to have to open the app (and re-log in often) just to access my card. It should pop up on my home screen using location awareness like it used to. It’s no different than having a plastic card on your keychain. Removing features like this is doing a disservice to your customers. Please re-enable Apple Wallet support..Version: 4.0.121
✓ No longer able to see in store pricing/inventory countsThe staples connect app before the most recent update was useful in viewing in store stock as well as instore pricing where the website usually doesn't show in store prices. Now after the update it seems like the staples connect app just mirrors the staples website and doesn't show in stock item counts or in store pricing at my local staples anymore..Version: 3.0.57
✓ Recent update is disaster!I can only imagine how much business has been lost since update. You might want to check your sales numbers and make some quick adjustments to this updated app that completely downgraded efficiency. I could not even complete my order and missed out on the sale of the product I wanted to purchase. I wonder if Office Depot had a sudden increase in sales recently?.Version: 4.0.121
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