SyncUP DRIVE ™ App Negative ReviewsT-Mobile

SyncUP DRIVE ™ Negative Reviews

4.8
4.82177 star

Total 35 Negative Reviews

SyncUP DRIVE ™ App Complaints & User Negative Comments 2023

SyncUP DRIVE ™ app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using SyncUP DRIVE ™? Can you share your negative thoughts about syncup drive ™?

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SyncUP DRIVE ™ for Negative User Reviews

Can’t select 2023I recently got a new car but the app doesn’t show 2023 models so I can’t finish the set up. Big disappointment. I checked for updates just to make sure and it was up to date. Until then, it’s useless to me..Version: 1.4.0

Not accurateIt tells me the trip ended while we are in the car still moving. It tells me the seatbelt is not buckled when both seatbelts are buckled. It tells me the gas is running low when there is a full tank..Version: 1.4.0

SyncUp Drive not showing in my wifi networksI’m upset and frustrated. I called T-Mobile Tech support and nobody fixed my problem. I did everything!.Version: 1.1.0

UnstableThe device works good however the app doesn’t . For days now I get only circles in the app and cannot connect to wifi since the app is not letting me in for me to see those details It work fine at the beginning. Again is not the device but the app not sure what to do but I have to rely on internet for when i get my kids from school and I’m Not able to do so.Version: 1.3.0

Won’t update current infoI was really excited for this device but it just doesn’t work well. It doesn’t save what kind of gas you use, it doesn’t display how much gas I have correctly. It seems it always displays low when I’m full. It shows CEL codes from a month ago which is no longer an issue. The only thing that works properly is the hotspot component. I should just return it and just use my phone’s hotspot for my girls when doing day trips..Version: 1.4.0

Update - wish I could give 0 stars Seatbelt alerts driving me nuts/gas issue, lowered ratingUpdate - I lost my patience entirely with this thing this morning. I was halfway through my commute when SyncUP drive told me that my car had been towed. This in addition to the numerous other issues that I’ve had (which I’ve emailed support about and these things have never been fixed) was enough to make me want to throw it out the window. Also, I’ve tried bumping my car and opening the door while locked - should have given me a disturbance alert but didn’t. The gas level in the app has been stuck at 1/3 tank for a month. I don’t even know how many times I’ve gone into settings and toggled seatbelt alerts, I still get them all the time. And the only workaround is to turn off all notifications for the app, but that defeats the purpose of the device and app. Update - now having an issue with the gas level in the app. No matter how many times I close the app, it always says that I have a half tank (which is not true). I’ve put in bug reports for this and another issue (the address of where my car is is several miles away, but the map is correct) and never received a response. I wish I hadn’t wasted money on this thing..Version: 1.4.0

Awful device. ScamAnyone reading this. Please do not fall for t mobile tricks. This device I payed $90 and from the day one it showed problems. First of all. Tracking is delayed by at least 2h so your vehicle could’ve been stolen and it would take 2-3h till you would notice movement. It showed my engine had some codes that need to be inspected but actually never gave me the codes to show it to mechanic. My mechanic found 4 issues with exhaust. calling T-Mobile support and speaking to them was utter waste of time and finally today I went to T-Mobile store and canceled my monthly subscription for SyncUP DRIVE and I told him multiple times device was awful and they just didn’t care they still charged me. never again with T-Mobile.Version: 1.3.0

Won’t even connect to my carI have been driving around without any problems from the Sprint Drive for a few years. They made me switch to the T mobile device. It won’t even connect to my car. It gets stuck at the go drive for 15 minutes and we will notify you when the device connects. The stupid thing never connects. Totally regret that I have to use this since I can’t. Loved the Sprint device..Version: 1.5.0

Utter rubbish and fraud.Now this wonderful device sends messages like the vehicle is being towed or revelations stating my seat bell is buckled or I have exceeded 65mph, all of which I have turn off in the app but apparently the programmers (sic) know better. Also now claims it has been moved to another vehicle. I will be contacting consumers fraud division in my state as well as the BBB. I want a full refund and out of this contract. I was straight up lied to by T-mobile store on functions. Randomly throws problem alerts, but later they are gone from timeline. Slllooowww. Can’t return without paying anyway. Only use is as a hotspot if I get service..Version: 1.3.0

Switched my plan without authorizationT mobile is such a waste, apparently while being forced to switch over I was told my plan would be honored. I received an email stating that my unlimited plan had been switched over to the 10GB plan which is something I didn’t want..Version: 1.1.0

This isThis is not even a GPS tracker at all. It does not show the car’s trip real time. Only the points where it ends the trips. The first app and device worked perfect and flawlessly. I have no idea who in their right mind thought this was a better successor. The device was free because it basically didn’t do anything at all..Version: 1.3.0

Worst everI had 2 Sprint Drive devices that worked great and was told by t mobile to change to SyncUP.. big mistake!! I have spent over a week trying to get these to work with 8 different agents and no one can fix the problems. Replaced them with Bouncie devices and they work flawlessly…and cheaper!.Version: 1.3.0

Sync up driveIs Garbage compere to the old app call sync up drive legacy The new one the app end trip is a picture of the map and the old sync up drive legacy the trip end is a real map. When you switch the symc up drive to a different car there is not a opción to delete the car was there before you switch it and the old app it does.Version: 1.3.0

DisappointedThe app worked really well when first installed but weeks later it would not provide accurate information regarding my car’s fuel, battery life, and mileage. The app would also send me notifications that my trip ended a day after I drove my car prompting some alarm. Now I’ll receive a notification between 30 mins to an hour after I have started or ended my trips. So much potential, but mediocre at best..Version: 1.4.0

My 2 centsThe alert on passenger seatbelt is annoying with no way to turn it off! Duh it’s not buckled, nobody is in the seat. The old Sprint Drive had a crash notification to send to all my emergency contacts. This one does not.Version: 1.1.0

Not accurateI loved sprint drive, it was always accurate. This device is not accurate with the location. According to this device, when I’m home, I’m across the street..(ina different neighborhood) It shows a different address. You can’t see the trip progression,.. it just jumps to another spot in the map. Also it’s always telling me i have less than 1/4 a tank when it’s more than 1/2. Not completely satisfied…it also takes too long to notify me about anything like disturbances or end of trip etc..Version: 1.5.0

Worst app ever!I had Sprint Drive for at least 5 years and it was amazing and accurate! If there was a disturbance it showed in no less then 15 secs. SyncUP takes 3-5 mins! Someone can break in the car and be gone before we are even notified! It also loves to tell me my car is low on fuel when I have half a tank or more. I got these for our safety, not the hotspot use. I do not feel safe with this app!.Version: 1.4.0

Gps is off real timeWhen you are in the app, does not sync in real time, some time few min off or hours off in the gps tracking.Version: 1.1.0

MisleadingI have 1 child on the 7000T and another on the 7000T1. I am not able to use only 1 app bc legacy app and new app are not compatible. I like the legacy app is better as a parent bc it has audio alerts on my oldest child's vehicle this app only does push notifications so I have to be looking at my phone to get notification. Can you not just streamline the 2 apps together? This was suppose to be a easy peace of mind device but 2 apps for 2 different devices is far from easy..Version: 1.5.0

Engine codes not recordedMy trouble engine codes are not being recorded so you cannot see intermittent problems. Thats is really simple, returning this crap..Version: 1.4.0

No trip history exportThis version of the app doesn’t let you export trip history . Previous version allowed this helpful feature..Version: 1.2.0

I would like more featuresI think the app needs to give more información it’s to basic.Version: 1.4.0

Update this app regularlyWhy is this app so glitchy and not in sync as it should be? *UPDATE IT ! Stay on top of updates as it needs to be functioning properly..Version: 1.5.0

Confusion at sign upAmazes me that TMobile puts out an app that is so elementary. It never came with Sprint Drive capabilities. When asking the rep about it, “Give us time to perfect its capability. The app was presented as a skeleton. Now when it doesn’t recognize my login, I’m on a merry-go-round with “Sprint” errors and TMobile error messages. Either TMobile or Sprint network because the two are bumping heads!!sorry I’m stuck with a lemon app😩.Version: 1.2.0

Not as good as Sprint DriveWas forced over to this one as part of the merger. Missing several features that I had with Sprint Drive. Most annoying is every time it gets unplugged, it shows up as a new car. Wouldn’t recommend.Version: 1.5.0

Awful and uselessEver since I got this “service” it’s been one problem after another. First, the engine health function didn’t work. After that finally got repaired, now I can’t even get into the app. After entering my (correct) credentials, it won’t go past the spinning circle. Customer service is useless as well. Do not waste your time with this crap..Version: 1.3.0

GARBAGEAfter switching from sprint drive to this i was highly disappointed. it’s basically worthless and a major downgrade from sprint. i finally took it back and complained. got my money back and charges removed. you can do better t-mobile !.Version: 1.5.0

Not bad needs workFuel level is never correct if it doesn’t work right I don’t need it Low tire pressure no warning no notification.Version: 1.5.0

It’s decentThe fuel gauge isn’t accurate most of the time (which is no biggie since you can just look at the fuel gauge in the car). The part that is most annoying is that the engine health works half of the time, I wanted it mostly for internet and the OBD diagnostics. Hopefully they fix this..Version: 1.3.0

SyncupDriveThis app is for the most part a breath of fresh air. There are times I am confused bc it will take me time to locate my vehicle or to get a full report on how far it’s been and a complete report on the trip it is currently on.Version: 1.4.0

CompartmentalizingThe old sprint drive did a better job at giving you details of codes ect.Version: 1.5.0

Useless appI have the first SyncUP app and that one was pretty good. This new one I already hate it. I have three of them and this third one I had to install to a new login for some reason and it made me install this one. I was thinking updates should be better but this is more of a downgrade. I use it to track business miles and this one does not do it...Version: 1.4.0

Not as good as sprint’s versionThe app is clunky and slow. There’s always a significant delay in the notifications and the corresponding actions - so nothing is in real time. It’s fine if you don’t care about timeliness, data, or practicality..Version: 1.3.0

Worst app ever!If there were a 0 rating, I would give you that. Just a worthless application. Doesn’t update position in real time, deep lags, incorrect position. Don’t understand how a mega company like T-mobile can offer such garbage to its customers. Did you try it out before you released it? This must have been written by a 3 year old. Please fix it! (the entire app) Regards C Brown.Version: 1.1.0

Can’t export miles to a csv fileIt would seem that being able to export the trips one takes to a csv file, for tax purposes, would be a core function for this kind of device. The old app had it. What’s going on here?.Version: 1.4.0


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