- 90.9LEGITIMACY SCORE
- 91.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Pronto - San Diego App Complaints & User Negative Comments 2024
Pronto - San Diego app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Pronto - San Diego? Can you share your negative thoughts about pronto - san diego?
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Pronto - San Diego for Negative User Reviews
✓ No ApplePay or iCloud password supportImmediately with the app’s onboarding, you’re presented with a form that doesn’t auto fill your name. When creating your password, there’s no suggestion from iCloud password keychain, which means whatever you enter won’t be saved. When you enter a payment method, it won’t auto fill any credit card number you’ve saved or give you the option to use ApplePay..Version: 4.033
✓ Terrible appThere are options to add cards but it doesn't let me change cards, it only allows me to transfer money from one card to another which is annoying because I always have problems using the app when getting on the bus because is forcing me to use only one of the cards. There is no option to delete the cards and the worst is that the balance that you supposedly pay to use "All day" every time you go up the bus/trollet and scan your card it lows your card balance. Compass app was great because there were no such problems.Version: 4.051
✓ This app works good until it doesn'tToday I was waiting for a bus and opened the app to load some money. But there was a blank screen telling me the card was not attached. I decided it was some minor failure and pressed "Link the card" button. And surprise-surprise - an error message telling me I can't. Then I wanted to check the "Use" page to see my QR card, and there was another error message: "The time on your device is wrong". Should I mention it wasn't? The only option to fix it was to reinstall the app. By the way, how come users have to link the existing digital pass themselves? Sure, it's only one button, but still, shouldn't it be, you know, linked to the account and added automatically? The same thing happened to my mum too. Long story short, I'm extremely frustrated. Good thing I checked the app in advance and had $2,5 in cash prepared just in case, but what about letting the QA team do their job?.Version: 4.051
✓ Worst App I’ve Ever UsedI live in San Diego and the city had a simple, easy to use MTS app for buying trolley tickets. Then they switched to Pronto and I’ve had nothing but trouble. With the old app, I logged in on my son’s phone so I could buy a trolley pass for him ti use if he needed to get somewhere. I tried that with Pronto and got locked out of the app and had to call a help number to get it unlocked. A second time, I logged into my account from the Pronto website and then next time I tried to buy a ticket I was locked out. Again, I couldn’t unlock it without calling a help number. I’ve used a smartphone for more than 10 years and have never had to call the customer support number is single time for any of the apps I’ve used. I can’t tell if this app is just that bad or if it’s part of some nefarious conspiracy to discourage people from riding our trolley system..Version: 4.051
✓ More complicated than it should beThis app is one of the most annoying and unfriendly apps to load and activate. It asks for way more info than an app like this needs to know. This app does not link a pass to my wallet, does not do Apple Pay, does not scan payment cards, and the list goes on. This app is the epitome of frustrating and annoying to use. It’s so frustrating and complicated to load that it makes people who want to follow the rules want to break the rules and just jump the gate..Version: 4.082
✓ A help file would helpI think that I have my account on the app setup, the proof will be when I try it on a bus, thank God I also have physical Pronto card. Now I had to bulldoze my way into setting it up because I couldn’t find any help or FAQ on the app, a link to the Pronto website is not the way to do it even if app help existed there. For those of you having trouble I think that the best thing to do is set up your account using a web browser on a Mac or at least an iPad. Then you can log into the app with email and password, fire up the bulldozer and shove your way through the settingd get your virtual card set up. I am disappointed in the programmers in that my profile is not complete on the app. A well designed system should bring over my address and phone number that is included on the website instead of just my name. Of course this is version #1 and it should improve over time, but a professional designer would test the system by observing non tech people using it..Version: 1.0
✓ Broken App. DO NOT DOWNLOADThis app is completely awful. There have been numerous times where the app does not work. I have tried multiple times to load money on my virtual pass but the app never seems to save my payment method or the app just doesn’t connect to my account at all. Also, the app doesn’t project bus/trolley schedule times accurately and I’m always late for my bus because of this broken app. If I could I would give Pronto 0 out of 5 stars and would not recommend this to anyone..Version: 4.051
✓ MTS Every App Worse Than The LastAnother failure. Can’t transfer my compass account. Have to create a whole new account, except it won’t accept my registration, except it accepted my registration without acknowledging it, but then later it sent me an acknowledgment via email. Can’t register a credit card to make payments so I can use the app. Have been trying for three days. No event passes. Finally just had to buy two one-way tickets at the kiosk at the station to travel. No event ticket or day-pass available at the kiosk either. And about the web site. Try to add a payment method online and if it fails, and it did, many times, it doesn’t clear the card information and leaves it on display for anyone using a public computer can see. You’d think after all the failures with the other apps they’d try to work out the kinks before releasing the app to the public, and this with the new Blue Line extension. What a embarrassment for the city..Version: 4.033
✓ Fair Tripper Not Worth the HassleThis is not convenient for taking a family to the SD County Fair. Every person has to set up their own account, on their own device, with the own iCloud account. Which means you have to purchase tickets one at a time. Adding your credit card information into each account. Sharing an iCloud account cause the app to think it’s the same device and you can’t have more than one account on a device. Maybe it would have been better to purchase tickets at the station..Version: 4.051
✓ Trip Planner Doesn't WorkOverall the app is really convenient, it gives the nearby routes and exact arrival times, allows you to add funds to your card and can be used in place of a physical card which is REALLY nice. However the Trip Planner, which i always need because I don't know the routes yet, doesn't work- the app shuts down completely every time i tap "Search", so i still have to either call or use the MTS website to first figure out what routes i need, then go back to the app to see what time they're coming, and that's a pain. If the Trip Planner was functional it would be 5 stars!.Version: 4.084
✓ Potential, but brokenThe app could be great. All the feature are there, except one of the most important features has been broken for over a year. The Trip Planner. It just exits out on iOS when trying to search for your trip. You’re forced to use Google Maps which is far less convenient than just doing everything in app. Like I said, everything else is great, minus the most important broken feature..Version: 4.051
✓ Archaic app for a modern metroIt is ridiculous that I had to jump through so many hoops to pay for my trolley ride. Having to make an account and then waiting up to 24hrs to be verified, I couldn’t even pay for my ride until days later out of guilt. If we want people to pay for transit we should make it as easy as possible. If it could be integrated across all of California instead of each metro area having their own system that would be best. Until then SD should rip off LA or the Bay Areas system they are quick and easy.Version: 4.084
✓ Keeps crashingThis was the best app. Since the last iPhone update I can’t use the app trip planner. When I click on the search bar the app shuts off. I’ve tried reinstalling the app. It did not help. I understand that a phone update can be a challenge, but this app is an absolute necessity for some of us. The trolley lines would do so much better if their tech was reliable. Besides the inconvenience to customers, these problems with the app really make the system look bad. It discourages new customers. PLEASE fix the app!!.Version: 4.051
✓ Not a real time appIt’s not an active real time app for bus tracking and schedules. It just looks like it is. NextBus tracks neither the bus nor the schedule—I have no idea what it’s ‘tracking’. I ‘watched’ the bus approach, arrive and depart on nextbus but never saw a physical bus. Then the physical bus came 5 mins later on schedule that wasn’t in nextbus. Trip planner: big line closures this weekend on the trolley. No closures are reflected in the trip planner, Nextbus shows the trolley running along, there isn’t even an alert about closures. Some of the ‘alerts’ ended over two months ago so they aren’t keeping this up to date by months at least..Version: 4.033
✓ Don’t let the name “Pronto” fool youThis is a pretty clunky app. It uses an old fashioned pay-forward system with a minimum $10 deposit. So if you only need one $3.25 adult senior ticket, you’re going to throw $6.75 down the drain. The app defaults to full fare adult, so if you qualify for a discount you can’t just put that in your profile, you have to fill out a form online or call into a call center, then it takes 2+ days to update your account. Meanwhile, it appears to disable your app, so instead of “Fares Available” reading “Adult,” it says, “No available products.” So much for “Pronto,” which means “rapidly” in Spanish. You can’t pay with secure mobile payment systems, so if they ever get hacked, you’ll likely be an identity theft victim. If you make connections to other transit systems, this one isn’t compatible with any of them, so you’ll need to download those apps and figure out their fare scheme individually. It’s a real barrier to use public transit..Version: 4.044
✓ Unreliable & clunkyJust missed the bus because I couldn’t reload money. Got an API key error - obviously some problems in the backend of this app. Tried restarting app, same error. Tried deleting and re-adding my credit card - a new error indicating broken implementation on backend. I can get over the ugly UI…but backend errors for an app that thousands of people depend on for daily commutes are pretty inexcusable. I can afford to be late today, but I feel bad for those who cannot. Guess QA and testing for this app are as high a funding priority as fixing our roads and making bike lanes safer. Finally, where is the long-overdue Apple transit/Apple Pay implementation? The ROI will be significant. Almost every stop, the buses are stopped a minute or more as people fumble around with their pronto pass. Best part of Apple Pay/Google pay: no need to get an unreliable app with a pass that doesn’t work, or wait in long lines at kiosks that are vandalized and barely functional. Lack of investment in this regard accumulates in wasted time and fuel and ultimately lost revenue when drivers get fed up and wave passengers on board. MTS: get with the times! Your fare collection methods are slightly better than before, but still lagging 10 years behind..Version: 4.051
✓ No Amex; No Apple Pay; CrashingThe software behind this app is really lacking in quality. I just downloaded and had the following experience: - No American Express cards were accepted when trying to add a payment option. But it didn’t tell me that. After entering my card details I kept getting “400 Bad Request” errors until I chose a non-Amex card. The app should at least say that Amex isn’t supported. - No Apple Pay nor Apple Wallet integration. I couldn’t use Apple Pay to load balance, and you can’t add the Pronto card to Apple Wallet — even though the App Store page says it has Apple Wallet support! Which is kinda disappointing and dishonest. - Crashes every time I try to use Trip Planner. Whenever I hit “Search” the app instantly crashes. Oh well. Two stars since it’s a horrible user experience but I enjoy that we finally have a unified digital transit card..Version: 4.051
✓ Broken appAccount signup is broken: 1. It forces you to enter security questions. If you cannot remember the answers, you are permanently locked out. You cannot reset your password without this. This doesn’t follow recommended security practices by security experts and is outdated. If I can access the corresponding email account, I should be able to reset my password. 2. I tried an alternate email address with a plus sign, but it says my email is invalid. It’s not. You should allow me to enter my email address and not block it because it has a plus sign. No other service has issues with a plus sign. /// all this forced me to pay cash, which doesn’t have free transfers, so the broken app cost me $5 in lost fares so far today.Version: 4.084
✓ Everyone needs to register their own accountsIt is a stupid design that one cannot use their account for multiple people. For group travelers to this city we just prefer to register one account to be shared with everyone. Because pronto didn't allow multiple scans during one ride, the bus driver was nice enough to let us all on the bus with only one person paying the fare. This is a quite embarrassing shame design. If you allow account sharing you can save millions of dollars for the beautiful city of San Diego..Version: 4.051
✓ Should be easy, but doesn’t workThere was a lot of confusion to use the app when exiting the coaster or trolleys. No one else was tapping out at the stop, though the app tells us to. When i tried to tap out at the coaster, it charged me for an additional one way ticket back home. I confronted the operator, and he said it shouldn’t do that. I called customer service, and they were only able to see a single charge from the entire day, despite me being charged 5 separate times on the use history. Overall, this product is not ready for use. They referred me to another phone number, but it’s not worth spending hours on the phone to get my 6.50 back. Will probably just drive my car downtown next time instead..Version: 4.051
✓ Daily commuteI rely on the MTS bus system to get to and from work everyday. The bus system works just fine, but quite often, the app fails to load arrival and departure times. Attempting to load the next departure tab under a bus stop location typical results in a response of ‘internal server error (PARSE)’. When this happens, no bus times load and you can’t use the trip planner. My work days vary a lot, so I don’t ride the same bus each morning and evening, so not being able to get readings of bus times is incredibly frustrating..Version: 4.084
✓ Easier to pay fair vs cash, but …Five. Stars for ability to load money on the app and use it at the trolley. Downgrade one or two stars if you want to get a senior or student discount as you have to call the transit authority during business hours, one star if you want to use it to plan a trip because it crashes as soon as you do the search feature..Version: 4.051
✓ Trip planner has some odditiesI haven’t used the virtual card feature but the rest of the Pronto card management seems to work fine. The Trip Planner has some quirks though. From where I am (Del Mar) I might be directed to take the 101 bus either northward to Solana Beach train station or southwards towards UCSD or UTC. The Trip Planner summarizes either direction on this bus as “101 -> UTC Transit Center” whether or not I need the bus headed in that direction or the one headed towards Oceanside. I have to further look into the Trip details to suss out the correct direction, a task that becomes more difficult when I’m in an area that I don’t know really well, i.e. when I really want a lot of help from the Trip Planner. Updates to this app seem few and far between. I hope the developers were not temporary interns and there is staff on hand to effect improvements..Version: 4.033
✓ Poorly thought out payment systemWorst bus payment system I’ve ever used. I put $20 on my card. When a friend and I got I the bus I gladly wanted to pay for my friend- I was told I cannot use my $20 to swipe my friend. My friend did not have a Pronto card since they were visiting for one day. I already paid for my trip but was told we had to leave the bus since my friend had “no way to pay”. Again, I had $20 on my card, so it makes no sense that I can’t use my money how I want. Also wasted $2.50 in fare since I had already paid for myself. Please rethink this system, as no other transit system disallows you from using your own fare as you wish..Version: 4.084
✓ App doesn’t allow sign inTried to use the app to set up my card and use it for bus fares and it would not work (regardless if connected to wifi or not). I deleted and redownloaded and did everything I could to try and make it work but unfortunately it keeps sending error messages. The nearest transit area to purchase a card is far and waiting for the card to arrive in the mail is too lengthy. I hope this gets fixed soon, especially before students start in two weeks..Version: 1.0
✓ Broken App and no response from devs/support, faulty card transfer system, no auto fill support, no verification on school passes not registering to account properly, numerous login issues, no support to remove unused cards). This app is broken and they don’t care to fix it because they know they hold a monopoly on how we all pay for public transportation. Throw the whole company away at this point. Masters at marketing a broken product with no alternative way to get the service you deserve as a paying customer..Version: 4.084
✓ RubbishI came from England , can’t add my card as it doesn’t accept my zip code , what a joke.Version: 4.051
✓ App is terribe, use their website insteadI couldn’t buy a one month pass using this app. Tried it both in regular and senior registered pass and different phones. It kept saying that we have reached the maximum times we could purchase it even though we had only purchased it once for the month of October 2021. It worked well when I used their website..Version: 4.033
✓ Pronto needs to fix thisThis is really bad, so many people are complaining about how every time they go into trip planner and try to search something in it just crashes. This is happening to me too. Pronto if you’re reading this please fix this. This has been going on for the past few months now and it hasn’t changed. It is starting to annoy me and I can’t ever figure out where to go, that’s why I used trip planner to help me. It also helps me when I’m trying to figure out when the bus arrives and it is really helpful. I will change my review to ⭐️⭐️⭐️⭐️⭐️ if you fix it.Version: 4.051
✓ Very unhelpful :(I contacted pronto support 7 days ago and was hung up on a total of 12 times because “the line was busy”. Even when I switched to call the other support line, the person on the phone did not help in the slightest bit. Rather, they told me to contact my school even though I had already tried and was redirected to contact pronto support. They did not as for my name or any of my contact information, and tried to reassure me that my problem would get fixed. It has been a full week and my pronto account is still not registering that I have the UCSD U-pass. The system is so flawed..Version: 1.0
✓ If you want an app without a QA team…You end up with this, which barely works. Where is the QA or user testing? I would be embarrassed to release a product so broken and clunky. Couldn’t add a payment card after signing up the first time. Had to uninstall and reinstall and then was able to add a card. Of course when I did this, my virtual card was no longer recognized as part of this device and I had to “transfer” the card to myself. Am I surprised that SD switched from something that worked fine to this? No, of course not. I am eager to see how many other bugs I find in the first hour of use..Version: 1.0
✓ Amazing FailureThere are almost no words for how terrible this app is. The navigation and design is something that I’d expect from a clueless student attempting their first ever app. Pronto is constantly crashing, timing out and failing to reload, or doesn’t bring you to the next screen despite lots of clicking… Looking at you, Trip Planner “search” function. As such, you cannot get to the point where you can actually purchase your ride. The alternatives are to pay additional for the standard $15 day pass, which is pricier than any of the one way or round trip options had the Trip Planner actually worked, or purchase a monthly pass which is significantly pricier. At a minimum, the app needs to be functional for the community to utilize it and public transit at large. This app is a downgrade from the previous Compass app, and makes taking public transit even more challenging than it already is. If this app is the county’s indirect way of advocating for cars, I would consider this a great success..Version: 4.051
✓ Trip planning crashes and difficult to useWhen I try to plan a trip for a time in the future, the app crashes as soon as I press search. The trip planning is not very user friendly in my opinion. Major transit hubs should appear at the top of searches rather buried in a list of other stops that contain the keyword, often a city or street name. There should also be a selection of transit map images native to the app that can be accessed when internet connection isn’t available..Version: 4.051
✓ Not a great transit appAs a full time public transit user in San Diego, this app leaves a lot to be desired. I have no way of knowing when I need to renew my Picture ID Pronto Card unless I call customer service and they look me up. There should be a way to see this on the app itself, because it’s definitely not on the physical card. Also when this was introduced in San Diego it was advertised as having the similar “convenience of a Starbucks card app”. That’s 100% misleading because the app and the physical card don’t mirror each other. It’s 2022, there should be a way for the mirroring to take place. Pronto clearly needs to hire new development engineers..Version: 4.044
✓ Ultimate FailureI just changed phone recently and tried to transfer my existing virtual card from my old phone to my new phone. When I clicked on ‘transfer existing card’ it prompted me that transfer failed and blocked my card so I couldn’t use it anymore. I called the Pronto help service, and they helped me went through the same failed transfer, blocked card, unblock card on their end, failed transfer again. It happened 7 times during my call to help service. In the end, I gave up. Now my card is blocked and I can’t unblock it from my end. No more purchases can be made. Honestly, this app is such an amazing failure that it should be put into a textbook of most classical programming disasters. Have the programmers even looked at people’s complaints? Your app is supposed to be the backbone of public transport, not the one who denies it. I rarely write such a harsh comment, but this is just ridiculous because CompassCloud was so well developed compared to this one. You can do it, but you choose not to..Version: 1.0
✓ NO DAY PASSWhen you download this app the only options are to download funds or buy a monthly pass. There should be an option to get a day pass. A lot of us rely on that day pass to either get us to school, work or home. It’s completely unfair that there is no option for a day pass on the pronto app. Instead we have to spend way more money than before to ride public transportation. Someone please fix this bug, a lot of us rely on public transportation and the economy is hard as is..Version: 1.0
✓ Disgusting cant remove incorrect balance addedBeware loading as little as possible to a card, otherwise no money will be returned back to your credit/debit card. Added as mobile data is pretty bad in San diego, so loaded with bigger amount. Such a mess considering being a guest..Version: 4.051
✓ How do you use this app?I’m sure this app is easy to use for the people who designed it and the people that have been grandfathered in from some previous system. As a person who is learning it from scratch, it is a real puzzle. There are literally no instructions in the app, and it’s not intuitive. Worst of all there is no visual feedback telling you that you are clear to ride the train. Here’s the process as far as I can tell…. Add money, scan at a station, hear a beep (hopefully you are not hearing impaired), see nothing has changed on the app, get on the train, then hope you don’t get a ticket from a transit cop..Version: 4.051
✓ Buggy, incomplete informationCrashes when trying to use the Trip Planner feature. Do not expect to find any information about upcoming holiday schedules. My child was left stranded one evening at work because there was nothing to indicate that the buses weren’t going to run on a holiday evening, and I had to go get them after they waited for an hour for a bus which wasn’t coming. On a side note, the app doesn’t show previous departures on any route, so there’s no way to know if a trolley or bus is on its way..Version: 4.051
✓ Changed my mind but still fix your bugs or new rules for driversHonestly it would be a 1 if it didn’t get me places. The bus leaves way too early so I’m running to get there on time but it left. And don’t say go earlier, because I literally can’t. Also on the app it said I had time, so I assumed I would be good but it said 2 minutes left but then the bus had left already. At least put the actual time the bus will get there. Plus the service with the bus and the drivers has been bad and crappy. My idea is fix the bug or tell your drivers if your early to a stop wait until the time your supposed to be there so people can at least get a chance. The other issue though I don’t think could be fixed..Version: 4.084
🙂 Pronto - San Diego Positive Reviews
Pronto - San Diego works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Pronto - San Diego.
⛔ Pronto - San Diego Problems
