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Hardee's Mobile Ordering App Complaints & User Negative Comments 2024
Hardee's Mobile Ordering app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hardee's Mobile Ordering? Can you share your negative thoughts about hardee's mobile ordering?
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Hardee's Mobile Ordering for Negative User Reviews
✓ App orderingI did two app orders and got to the restaurant and they proceeded to tell me they didn’t receive the orders both times. They said they couldn’t fix the food or refund us our money and there si no number to call on the app other than the restaurants number they keeps telling us they can’t help us or refund our money even after showing the manager the money was taken out of the checking accounts. This issue needs to be resolved because I’m 100% sure I’m not the only one that has experienced this..Version: 2.9.0
✓ Shouldn’t have botheredIf you just want mobile ordering it’s probably fine. If you just want to earn rewards for your visits, good luck figuring it out. That is clearly an after thought or not something they actually want you to do. The option is buried and fairly hidden and if you do find it, you can’t even scan the barcode they put on the receipt..Version: 2.7.1
✓ Terrible communicationWent through checkout process with the app. I go to the store to get the order and they do not have it. I have location enabled and the app confirms I’m here. The front line staff has no idea. The manager says she doesn’t deal with technology. I cancel the order on the app. Then I get an email asking me to click “make my order” This is after I leave the store. Ridiculous. How hard would it be to have a confirmation button within the app or at least a message in the app that you have to wait for a confirmation email. McDonalds, Chick-fil-A, etc. can do this. Very poor communication skills it’s Hardee’s. Update on June 12, 2023: On the previous order, Hardee’s charged my credit card even though the order didn’t go through. I contacted them and got a refund. Today I tried giving the app another shot. Same result. I placed my order, clicked the link in the email “Make My Order” but no order came through. It is really disappointing to have an app fail so badly. I guess I will stick to other fast food restaurants who have an app that actually works..Version: 2.16.0
✓ UselessVery difficult to sign up, single sign on doesn’t work with Apple , Facebook, or Google even though they are listed . Also, unlike McDonalds and Wendy’s , there are no deals to be had. I treat myself to breakfast very frequently but get a buy one get one free bfast sandwich every day at McDonald’s plus they are cheaper and taste better most of the time except for the days when the biscuits are fresh and I go veeeeery early. So far as the app, they are still developing it so if they start offering coupons to make it worthwhile, I’ll update the review ..Version: 2.12.0
✓ AppDO NOT put a gift card in the app if you don’t use the entire amount it stays in there until you can find something for the exact amount that’s left, otherwise you can’t use it. Also you can’t order for the dining room because it doesn’t give you the option so if you order it waste the bags.Version: 2.16.0
✓ Not all menu itemsI love Hardees breakfast - the biscuit sandwiches are the best - but the menu on the app doesn’t include the whole menu. You offer the bacon, egg, & cheese biscuit. You have the sausage & egg biscuit (though apparently you have to “add cheese” for an additional 50 cents manually. No way to order a ham, egg, & cheese biscuit at all. Why would you have a somewhat functional app without ALL of your menu? Honestly, for days I don’t want to deal with ordering from the drive-thru or an actual person, I go to McDonalds because their app is easy to use & has their entire menu. Something to think about, I guess. 🤷🏻♀️.Version: 2.12.0
✓ Unprofessional clothing to who this may concern!That fast food Hardee’s was a consumer would go to get good food. Employees now looks like they just got out of bed. It’s has changed management several times Cut out tee shirts. Caps turned around boy that’s really looks Profumo. The company get your S!!!!! Together I’ll never attend this place again until you clean house. Get some white jackets with Hardee’s logo this hasn’t been right since Richard Allen was manager. That went everybody went Hardee’s. was a great place then. Let’s get it back Paul s.Version: 2.12.0
✓ Doesn’t workI’ve not been able to use this app since I got it. It won’t allow me to redeem any rewards and when I finally gave up on that and decided to just check out it would not go from the bag page to the payment page. The loading thing just kept spinning and spinning but never did anything. I thought maybe a fluke so I forced it closed and tried again…same results. THREE times I’ve tried to use it to order ahead and all 3 times it wouldn’t let me use rewards or complete the order. 😠 hopefully this problem is resolved quickly, otherwise I will just remove the app if it isn’t going to work properly..Version: 2.19.0
✓ Absolute worst fast food app encounteredHad difficulty completing order in app. It required be to complete something below on screw. And the. Go back above it to complete that step. But that pales in the fact that the app requires you to check in from an email it sends you to tell the store to “Make my order”. First do not remember seeing in the app a message to look for an email confirmation to click on a link which then takes you to a web site and that is the only way the store is notified of your order. I ask you, why even bother with an app if I am still having to go to a web site to process order. And in app when I wanted to add something to my bag it made me choose a store location AGAIN even though I already had chosen one and was still in process of making order. Can’t delete this app fast enough from my phone. Feel sorry for the workers who are the front line facing people who are frustrated why their order was not showing, as mine was not, and they have no control over it or ability to help..Version: 2.11.3
✓ Where are MY rewards points??*Update* Bumped up the stars to 3 because of the response from the developer. It was an error and I can now see all my rewards and account information. Was disappointed though because my meal should have been free that day. It’s okay though cause I’ll just keep stacking points.* My app is showing 0 and I know I had over 1,000! And no they didn’t expire. It’s showing NO recent orders and I just ordered breakfast on the app a few days ago! It’s like my account was completely reset!!.Version: 2.18.0
✓ Pleasantly SurprisedWe probably haven’t ordered from this location in over a year because the food and employees had gotten really bad. On a Sunday afternoon I didn’t feel like cooking so we placed a mobile order for my husband to walk in and get and he said the employees were upbeat, very nice and the food was hot and ready. The food was great! I loved the hotdog and my husband enjoyed the chicken and waffle sandwich. He ordered a Frisco burger just in case he didn’t care for the chicken and waffle. He ordered the burger plain and it had tomatoes on it but he just took them off, that was the only thing wrong but as good as the other food was he wasn’t upset at all. Great job on the turn around Hardee’s, so glad for the much needed improvement for our little town of Swansea, SC. We will be returning, and by the way he ate both sandwiches!.Version: 1.0.0
✓ Lots of work needs done on here1. Won’t let me order a chicken and biscuit on the mobile app. I can only order in person 2. It won’t let me edit what I want on my sandwich. Example: if I click that I want to get a ham sandwich I can’t edit it and add that I want to add mayo or tomato to my sandwich. It’s insane to me to have an app where the customer can’t edit what they want on it. 3. The rewards going through on the order is a hit or miss..Version: 2.19.0
✓ UPDATE…,,,App Shortcomings ….I noticed that you have now change the menu items in the app to say sweet tea and unsweet tea but unfortunately, it does not translate when it gets passed to the store. The tickets at the store still say just iced tea so nine times out of 10. They’re giving you a sweet tea when you order an unsweet tea even now. Still wondering why you can’t order tea when you use your free beverage reward… I eat at Hardee’s quite often, and use the app most of the time, but there are two things that I see a short comings to the app… 1) when you try to order ice tea in the app, you have two options… Sweet tea, or iced tea… I think it would be better to list it as sweet tea and unsweet tea as nine times out of 10 when you order just iced tea, meaning, unsweet, tea, the store fills it as sweet tea anyhow 2) the second item may or may not be on purpose, but when you try to use the reward for the free beverage it does not give you an option to order tea… Only Coke products… Not sure if that’s on purpose just an oversight..Version: 2.18.0
✓ Do the stores even connect to the app? Aka- Take the money and closePlaced an order for pickup, was charged, drove to the store. Pulled around and waited, someone came over the intercom and informed me that they were closed. Said I had a mobile order and maybe it was made- no response. So, I don’t think the stores honor the app or don’t keep consistent hours or something. Also, no way to register a complaint or try to get a refund in the app. So, how do I get a refund or credit? Not a fan of driving half an hour one way for nothing..Version: 2.4.2
✓ Rewards not availableSupposed to get a free sandwich for getting the app and joining the rewards program. Got the email that says I have it, but my location doesn’t have online ordering and apparently the only way to redeem rewards or get points is to order online. Both app and rewards program would be frequently used, but it’s a real let down when neither is available for my location. Don’t go to Hardee’s much due to lack of online ordering so was looking forward to this. Rewards should be available to use and accumulate in restaurant if you get the app and join the rewards program regardless of whether a specific location supports online ordering..Version: 2.4.3
✓ ThievesI placed an order on the app and went to pick it up. They told me they were understaffed and I would have to come back in an hour. I said fair enough, can I get a refund and then they told me no they don’t control the app. After a lot of back and forth I go to try and cancel the order in the app that had gone from in process to completed. I couldn’t find anything not even an order number to put into the contact us feedback on the website, so now I don’t have a leg to stand on. I’ve since called my bank account to dispute the transaction and they are going to try and refund my money after the transaction posts. This is straight up fraud, and should be avoided. It’s sounds like they aren’t paying their employees either..Version: 2.4.4
✓ Fraudulent ChargesOn November 7, 2021 I placed an order online via the Hardee’s app. When I pulled to the drive through speaker, I was told that my order could not be completed because they did not have a cook. I asked about canceling my order and the young lady said that I had to do that through the app. I could not. I filed a complaint with Hardee’s through their web page. I have not heard back from them. …BUT THE CHARGE ON MY CREDIT CARD WENT THROUGH. The app showed my order as “completed” two days ago, which it was not. Now the order is not showing on the app at all. I have disputed this charge. But until it is settled with my card holder, I am out the money on a fraudulent charge. Customer beware!.Version: 1.4.5
✓ Three States AwayEven THREE states from home and this app continues to present “unavailable.” Your competitors get their apps right. Why aren’t you? I can’t believe you won’t even show coupons or deals until a location (unavailable) is picked. Can’t pick a location because it’s greyed out (unavailable). Someone maybe had a great idea to have and app, or maybe someone just though, “hey we need an app because everyone else has one,” without actually figuring out what makes a good fast food app. Spoiler alert, being able to see the menu and/or deals is a bare minimum. And you track EVERYTHING all the time? Gross!.Version: 1.3.1
✓ They lie to get you to buy thingsI got and email saying that it I spent $5.00 or more I would get 500 points. But when I purchased way more than that they didn’t give me the points. I emailed but never got a response. It’s just a scam. They won’t answer emails. Second time this has happened. When I went there again I went to scan my receipt for points but it said that I already got to many that day. That one was the only one that I scanned. They have no idea what they are doing..Version: 2.13.0
✓ It runs…usuallyThis is one of the worst fast food apps out there. It constantly logs me out, gives errors showing product information, never shows local deals that would save you money, and will not accept the barcode number from a paper receipt in order to add it to your rewards. It gives web API errors when trying to do so. The developers have a lot of work if they want this to be a usable app that will bring the company profit..Version: 2.6.0
✓ Shady and Suspicious Apple ID Login MethodThe Hardees app allows you to create a profile using your Apple ID as many apps do. However. In order to use your Apple ID the app brings up an in-app web browser that has you sign-in to your Apple ID with your email and password. No I don't think so. They as a company can easily monitor the cookies and key logging and transmit that data to their servers because your accessing a website through their web browser. So shady and suspicious that it should be reported to Apple to see if they are doing just that. Why doesn't the app have a normal Apple ID setup that is verified by my phones iOS, just like every other app that has Apple ID account link. Very suspicious and needs to be looked into by Apple..Version: 2.19.0
✓ Ugh….I’ve used the app twice now, and was really excited at first. The app is easy to use and the rewards are great, however, the location I frequent has severely dropped the ball with online orders. The first time I used the app, the employees said they had no idea what I was talking about. I had to show them the app where I had ordered and paid, and then they had me pull up while they made and brought out my order. This last time has me infuriated… I ordered breakfast again this morning, only to get to the drive thru and not hear from anyone. There were two employees just sitting and talking in the lobby but not once did anyone address me at the order box, so I pulled to the window. Again, sat there with no one helping me whatsoever… for 10 minutes I waited on someone to come to the window and help, but nothing. I had to cancel my order on the app, but there was no refund. In fact, the app shows that the order had been completed… I’m beyond disappointed. I love Hardee’s breakfast and was very excited about the app but I highly doubt I’ll be using either anytime soon after today..Version: 2.19.0
✓ App scams you. You’re better off with DoorDashI ordered through this app multiple times for both delivery and takeout. Hardee’s does nothing if your delivery order is completely wrong or missing items. No refunds or anything. What’s worse is this most recent time I ordered for a drive thru pickup, I paid, pulled into the drive thru and they said they were closed at 4pm. Though every sign said they were open and the app let me place an order. And now I’m unable to get a refund on an order I never received. Spoke to a Gm at the store and got the runaround and Hardee’s feedback form has no place for order issues only feedback. At least with DoorDash they make it right and don’t fraud you out of money. Do not use this app. You will eventually get scammed..Version: 2.11.3
✓ Size up drinks and sideWhen I choose the large option in the app, I’ve been told by the restaurant employees that it only shows on their screen the side as large and not the drink. I always have to show them my phone so they can see I picked large for both drink and side. Please fix this so the restaurant can see both items as what we ask for..Version: 2.13.0
✓ Could do betterEvery fast food restaurant at this point has a mobile app (or they just don’t care about customer demands). It’s surprising that the limits on customization of orders are here. Ordered a Monster Angus burger, and my only options was to add more or take off: bacon, cheese, mayo. No option for adding other condiments (ketchup, mustard, etc) or even adding stuff like lettuce and tomato (even if there was an up charge). No place to add a note to the order either so I got to remove mayo and eat a dry burger. The food was great, but since this is a review of the app, I think there are some enhancements that could be made to make it even better. Also the lack of using Apple Pay as an option seems like a missed opportunity. I nearly just went somewhere else just due to that..Version: 2.3.2
✓ No way to check inI’m so happy our Hardee’s just got the order ahead app capabilities, but there’s a disconnect between ordering and checking in. The app says just tell them your name to check in, but the lady at the window says the training they just had says we are supposed to check in in the app so the food is ready when we get to the window. When I gave her my name, she said she didn’t even see where I had ordered. Very confusing and slightly frustrating..Version: 2.4.4
✓ Pierre SD restaurantI had an extremely bad experience at the Pierre restaurant recently. Placed a mobile order and went inside to pick up. Something went wrong and the order wasn’t in the system. I checked my phone and it appeared the order was placed and my credit card was charged. I asked the manager a couple of questions trying to figure out what went wrong. He was extremely rude and kept interrupting me. I asked him to let me speak for a moment and he interrupted me again saying that he didn’t know anything about the mobile app. I left. Called the company that owns the place, Northland Restaurant Group, and left a message. They didn’t respond. I won’t be going back..Version: 2.16.0
✓ App no goodThis app is useless. Tried repeatedly to place an order and app keeps saying unavailable. When I got to the restaurant I had to go inside to order. Wouldn’t be a big deal but I am on oxygen and walking any distance is hard for me. Drive thru window not very well marked and didn’t see it till we were leaving. The food was good but I think I will be crossing Hardee’s off of my list of places to stop for a quick meal..Version: 2.15.0
✓ Hardee’s AppThis is one sad attempt to correct the profit loss of this company. This is definitely the most difficult resturant app to navigate. When you even attempt to view a deal, combo, sandwich, biscuit, you are stuck. The back arrow is imbedded at the VERY top of the left side of you’re mobile device. When you attempt to return to the main menu, you are stuck. This isn’t the only issue, when a deal is advertised, you click on it, it says it’s “Unavailable”? Why solicit or feature an item that is unavailable? I’m hoping that this wasn’t an expensive endeavor, what a waste of money!.Version: 2.17.1
✓ Unhappy customersI went to the drive thru Hardies in Emporia Virginia right off I 95. I live in Emporia so it is the closest to my home. I ordered 2 5 piece Nashville hot chicken tender combos. The receipt says N hot combo with tax over 22 $. Sit down with the wife to eat the two meals and we both discover neither of our meals were Nashville Hot meals . This is at least the third time I’ve either have to settle for something we didn’t want or have to go back to the store 10 min away and get what I ordered. The don’t seem to care what they throw at the customers and it’s Groton have to go back. Bad for business Another unhappiness customer.Version: 2.18.0
✓ Useless if you want informationWe live in an area without a Hardee’s, so when we came to visit family near one of the restaurants, we all decided to try it. As with all places we try in 2021, we checked the App Store for their official app first. It’s usually the best way to build an order today so that we have a plan before actually going there the next day. But this app wouldn’t even let me look at a menu without creating an account, which usually means they get you on a mailing list or sell your personal information and data. No thanks, I’ll go elsewhere instead..Version: 1.3.1
✓ “Unavailable”I kept seeing ads for this app online, so I figured it was finally working. It’s 2022 after all, right? Nope. I downloaded it and signed up only to see that my restaurant is not available. I also see in the reviews that many others have the same experience. It won’t let you access a menu or any other features unless you presumably pick an “available” restaurant, so the only thing this app seems to be capable of for many is gathering customer data..Version: 2.4.2
✓ Some things do not changeI have avoided ordering because the past few times I have the burgers were barely warm and there was usually an error in the order. After boycotting for a year I tried again at the Warwick village location. Never again. The place was empty and they still gave me soggy cold fries. The burgers were not hot enough to melt the cheese. The prices have shot up and the quality has fallen off. Not worth wasting your time..Version: 2.13.0
✓ Not all menu items are on the appMy biggest complaint is that items at the restaurant aren’t on the app. Specials are hard to find and also some aren’t even on the app for instance a special at the restaurant won’t even appear in the app. Also there doesn’t appear to be a way to communicate with customer service and give feedback via the app which would be nice because last night I made a purchase on the app & picked it up at the drive-through, and the food was awful. The burgers were cooked beyond being edible. I called and spoke with the supervisor or manager I’m not sure which and all she said was she was sorry that that happened and sorry the food wasn’t good, nothing else, not “hey can I give you a voucher for something else or can I refund your money” just OK, thanks for telling me. It would be nice to be able to reach out to the app and that could be given to the franchise owner. I also didn’t receive the free sandwich for signing up for the app like it stated in the FAQ about rewards.Version: 2.16.0
✓ Doesn’t workI just downloaded the app this month & when I tried to place an order for the 2 for $5 sausage, egg, biscuit or biscuit & gravy it wouldn’t let me do the 2 for $5. So I went inside & placed my order. Then I tried again a week later at a different location & it wouldn’t let me even place an order…at all. So I ordered through the drive-thru. This time I asked the lady at the window if they have an app to order from. She said yes. But I still cannot get it to work. And the 2nd location charged me regular price instead of the 2 for $5. Idk understand what’s happening? I use restaurant/fast food apps ALL the time. This is the only app that has not worked every time. Please help me figure out what to do. I love Hardee’s and would like to order through the app for the rewards. Thank you for taking the time to read this..Version: 2.13.0
✓ Order marked “completed” but not in systemDownloaded the app and made my first order. It clearly says in email, app, and text to just say my name in the drive thru line. Instead im met by irritable workers who keep cutting me off saying it doesn’t have an order in the system and “you have to check in” even when I explained the app says I don’t. Now I’m stuck with a $30 credit card payment I can’t cancel. Train your employees and fix your app. Come on Hardee’s it’s 2022. It should be hard to use an app to say no tomatoes..Version: 2.7.1
✓ No way to payIt’s great for getting the points off the receipts but no way to use it in the Hardee’s in the store and I can’t order off the app because there’s no way to pay it lets me enter my credit card number but doesn’t actually have a place to press submit or anything I’ve deleted the app several times and reloaded it to see if it needed an update or something was wrong but I can place my order use my points and then when I go to check out I enter all my credit card info and after that there’s nothing to press to send or submit or anything.Version: 2.10.0
✓ Can’t view what deals areThey give you 4 or 5 deals at checkout that you could possibly use. For example it says 20 dollar family Halloween bundle. Only issue is you have to add all the items to your cart but it doesn’t tell you what is in the bundle and can’t click on it to find out. Sometimes it shows you a picture of what the deal is in a buy one get one free but you have to try and guess what sandwich it is from the picture. Does the developer ever even try and use the app? This just pisses me off. Horrible..Version: 2.9.0
✓ Trouble with appI really dislike the app. I got an e mail that I could order 2 Driscoll burger meals but I couldn’t place the order. Even the employees couldn’t help me. She saw the e mail but when it came to place the order we couldn’t do it. That’s my favorite sandwich. It’s not the first time I had trouble I was supposed to be able to get free fries for the rest of the year I can’t do that either..Version: 2.19.0
✓ No Customer ServiceI made a pickup order through the app but when I went to pick it up an employee told me that they were unable to complete my order. They said something about not being able to fulfill fried orders. I requested a refund given that I couldn’t eat anything else on the menu and I was running late for work. I was told that a refund could not be processed for mobile orders. I tried to find a help or contact us function in the app and there was none. To this day, I am still short my $10 breakfast meal. You all should fix this….Version: 2.12.0
✓ Oops no fries for free !!I received an email stating that today is French Fry Day and to celebrate it with ordering a fry and I’ll receive a small fry for the rest of the year. That’s about 171 days they said . I go to my app from the email and there’s the advertisement so I go to order a fry and it’s not giving me any indication that I’ll be receiving free fries for the rest of the year. So I call the Hardee’s in my town and the very friendly lady tells me she knows nothing about it and never received an email about it. I Must be very special to have gotten an email for free fries and the managers haven’t even gotten one. What’s up with that please ?.Version: 2.5.3
✓ App is uselessThe app is useless, it stopped working a while ago and now it won’t allow me to use close to the 4000 points I have acquired. Once I put in my credit card info it does nothing. There is no screen to go to next. I’ve tried calling in and emailing but have had no luck reaching anyone or getting a call back. Their prices are too high but I dealt with it because the chicken is good and so were the rewards. Not anymore, it’s not that hard to fix your platform. Get on it or continue loosing customers!.Version: 2.12.0
🙂 Hardee's Mobile Ordering Positive Reviews
Hardee's Mobile Ordering works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hardee's Mobile Ordering.
⛔ Hardee's Mobile Ordering Problems
