- 96.9LEGITIMACY SCORE
- 97.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Red Robin Ordering App Complaints & User Negative Comments 2024
Red Robin Ordering app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Red Robin Ordering? Can you share your negative thoughts about red robin ordering?
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Red Robin Ordering for Negative User Reviews
✓ One small glitchFirst, I will start by say I like the idea of this app. Being able to pick and choose my preferences, add ketchup and mustard. No tomato no onion. Substitute brioche bun. BUT, I complete my order, I click “place order”, “confirm order” pops up. (Good idea, I make sure my burger is “my burger”. Click confirm, the app tells me my order will be ready for pickup at 11:30 tomorrow morning. I am placing the order at 7:30 at night. There is an “asap” button, I am not able to click it. Why would I place an order for a couple burgers and fries to be ready 20 HOURS from now? Please fix this glitch asap and not 20 months from now..Version: 1.4.2
✓ Can’t loginI’ve been trying to log in and it doesn’t work , this app sucks.Version: 1.2.0
✓ Can’t complete an orderTried to use the app a couple of times now but everytime I entered everything up to the payment button and when it comes to placing the order, it’s not highlighted so I ended up calling the restaurant to order. It’s just so frustrating not sure what changed but it’s always failed. Hoping this will be fixed soon. Thank you..Version: 1.12.0
✓ Payment glitchOn my iPhone, I wasn’t able to use my credit card because the continue button is hidden half way across it. Would not let me push on it to make the purchase. I had to buy a gift card and use that instead..Version: 1.8.0
✓ Horrible experienceCan pick asap, can’t get free birthday burger, can use coupons. Can’t use Apple Pay. Also send useless texts. What’s the point of this??.Version: 1.5.0
✓ Ok butApp is clean and very easy to use but when I placed a to go order I clicked a further location for someone to pick it up but when it placed it and clicked submit it changed to my nearest location without telling me so the person who was picking it up had to do a further drive than what was originally needed. Besides that it worked fine..Version: 1.4.0
✓ Wish I could get into this appI downloaded this app, went to create an account, was told there was already an account linked to my phone number, but the ONLY way to get into my account it through an email that I no longer have access to. There is also no way to create a new account because the phone number is required and I keep getting the same message about already having an account and there is no avenue to contact support. Good luck everyone else..Version: 1.7.2
✓ Terrible appWorst restaurant app I’ve ever used. Forced me to login with my web password, which I didn’t have. Password reset sends you to a website that’s not at the RedRobin domain so safari generated password isn’t saved in keychain to use in the app. So you get to do that twice. Once logged in my nearby Red Robin is listed, but only with a phone number. No online order button even though they take togo orders. No problem, I’ll just call in but I need a menu. No menu available for a call in only location. So I pick a different location that has a online orders button. I walk around asking my kids to give me their orders and entering a fuse order I can read off on the phone. Now to call them but wait, once I start an order there is no way to switch locations. Finally I just Google it and when I cell I get a robotic order taker. I start reading off my order but she doesn’t know what a Rookie Magic is or let me customize anything. She offers to switch me to a real person and I gladly accept. I get transferred back into their call tree asking me what I want. Where is my order now? I don’t know, I just hang up and go to Chilis. What ever happened to Red Robin? Does the C suite no longer care about service at all?.Version: 1.3.0
✓ Unusable 🙁Downloaded this app and spent a few minutes setting up profile to get free promo as advertised in store. However I got to a screen requiring selection of favorite location and birth month. When I select those, the screen goes away for a second but then comes right back to the same screen wanting that information. Every time. Could not get past that screen. Terrible experience..Version: 1.7.1
✓ Error on App“Error The data couldnt be read because it is missing”. I downloaded this app for the first time yesterday and have not been able to access any rewards because of this error. I am not able to redeem my birthday reward which is two days because of this malfunctioning error. I only downloaded the app to access my rewards and I cannot..Version: 1.14.0
✓ Nicer Interface But We’re in 2022Apple Pay is far more convenient and secure form of payment. I never have to worry about account maintenance – updating account numbers or using a different credit card, expiration dates, CVV, etc. – because all that is done within the Wallet app. Slick interface but useless for pick-up orders since I will not save a credit card for purchases using an iOS app. We came through a period of making everyone germophobes and we’re still using physical cards and cash to transact payments. Have merchants not learned anything? This app is writhe seamless nor convenient for this day and age..Version: 1.6.0
✓ Takes me in a “reset password” circleApp used to work. Now I get an error message that says “ your password may not be recognized because we added new features like ordering this year. Just click “reset your password” to reset it…. Over and over again… I can sign in fine on the web site but the app isn’t working. I have deleted and reinstalled the app and it’s up to date. Please fix this..Version: 1.10.0
✓ Don’t believe the new advert: free app with downloadGot the advertisement of free app with download. Although I had steadily steered away from Red Robin due to other burger joints opening nearby the new sales pitch brought me back. Downloaded the app and……..nothing. Even worse, had bought 9 entrees prior and wouldn’t even recognize when I bought another (I wanted to buy two, nine free here). Red Robin got 2 burgers with no free appetizer out of me but it may be my last. Getting tired of their shady deals and marketing. Have buyer beware as, they may get you in but, orders afterward are going to be fraught with debate..Version: 1.6.0
✓ Disappointing so farI have been ordering food from Red Robin online with no problem for over a year. Yesterday I decided to download the app and use it to order our meal. When it came to the checking out, I tapped the checkout button and it just spun for ten minutes. I took a risk and and used the back arrow and tried again and still didn’t go through. I finally called the store to see if my order still may have gone through. It hadn’t, so I put in my order over the phone. So much time wasted on something that didn’t work. Wonder if it will work next time?.Version: 1.6.0
✓ ReviewCan’t customize, there is no box where I can write “burger cut in half”.Version: 1.11.0
✓ Unable to order “some pink”; no way to give feedbackThe customization to order a burger with “some pink” is now missing. When ordering it submits to the restaurant to the default “no pink”. Which will apparently mean to cook the burgers into dry, burnt, inedible hockey pucks. ☹️ Also wish there was a submit feedback in the app on how orders went. Without it, feels like Red Robin doesn’t actually care about quality or customer satisfaction once they have your money. Mistakes happen, everyone is trying their best, there should be a way to give feedback when this happens (or when great service happens as well!)..Version: 1.9.0
✓ Terrible Allergen FeatureIt won’t let me order a mix of gluten free and non gluten free options. I either set it to order all gluten free or I set it for all non-allergen. It might be of interest to the makers of the app that often times all family members don’t share one allergy across the board. I have no interest in eating gluten free options, but I have a relative that is celiac and must eat this way or end up in the hospital. Maybe fix your allergy notification options as your current system is awful and makes this app completely useless to us..Version: 1.1.0
✓ Clunky and Doesn’t show rewardsWhoever works on the UI for RR has still not gotten it right. We love the restaurant and have been ordering in store and through the site for years now, but the website used to be clunky especially when the rewards used to not link with the site, now the same is happening in the app, we have a free birthday burger along with one burger and the site said if we joined the app we’d get another offer, well that’s not happening. When connecting our account to the app none of our rewards are showing and the site keeps saying ERROR- data couldn’t be read because it isn’t in the right format..Version: 1.9.0
✓ Bug: can’t get kids itemI used to love ordering on the website and did it tonight to get something fast. Only took me over 30 minutes. Took me at least 10 min on the site to figure out how to log in. Then I had to reset my password (worked a few weeks ago) then I had no previous orders. Then I couldn’t add a kids item to my cart. I DL’d this app and still couldn’t add a kids item to the cart. “Error: please make a selection for ‘kids beverage’” I selected so many different beverages and combos both on the site and in app. Ended up doing it through Grubhub, where I can’t get extra fries or a bunch of other things. Please fix the kids add to cart. My girl loves those corn doggies..Version: 1.0.1
✓ Not working for me!I’ve had a Red Robin acct for years. Then recently downloaded the app because of the promises of free food. In the past I’ve always gone to my acct from the emails I get. And my rewards are always there. However, on the app, there are no rewards not even the free “buy one get one” with the app they are advertising. I’ve decided I probably won’t use the app as long as it doesn’t work. Hopefully it’ll Catch up soon!!!.Version: 1.9.0
✓ Latest update broken iPhone 11I did a mass update on apps recently and this was one of them. I went to order through it yesterday and was presented with an impassable error that read "The data couldn't be read because it isn't in the correct format." Which effectively renders the app useless, please fix, I removed, rebooted and installed the current version from the App Store and get the same error. Thank you..Version: 1.9.0
✓ This app need workLove Red Robin but in my opinion this app needs some work done to it, I’d rather order by phone tbh. Tried to put an order through 3x on this app but it would not accept the full 6 digit zip code, only 5 digits. So the order didn’t go through each time and it was a complete waste of my time. The phone would have been faster. Please fix the zip code issue..Version: 1.1.0
✓ App is horribleUsed the reward, but was still charged the full amount. The store gave me a receipt for the lower amount, but I was still charged full price. Did the contact us option on the app. Received a request for copies of my receipt-I sent it and silence for over a week. Reached out to them again and they gave me credit on the app—which I will never use again. Also, the order was wrong as the app did not recognize items I didn’t want on the sandwich. Deleting the app..Version: 1.2.0
✓ Fix Your AppEver since they did some “update” the location I go to cannot find my phone # in the system AND I got a new phone went to sign in and tells me they can’t log me in, to try and reset my password. I’ve reset it 3 times now AND still cannot get into my account. Highly annoying especially when my phone and log in was working just fine until this recent update in their system..Version: 1.8.0
✓ Horrific, error-ridden serviceThe app itself is fine. The service from our local Red Robin was beyond awful. After checking in, we waited half an hour for our food to be delivered to the car but nothing. I went in. It was sitting there, and the food was cold. When we got back home, there were multiple mistakes in the order and one missing item. Called the manager, who promised to credit my card. That was a lie..Version: 1.2.0
✓ 20% Built-in Tip!? SmhThis app is sooo long overdue. But such a let down. I have no idea why it is rated so well as it has as many navigation issues as the website. Menus aren’t complete or consistent across locations (and it’s extensive and not just “supply issues”). And to top it off, our order came with a 20% built-in tip that we couldn’t override. I usually tip on takeout, but tips are based on good service…20% required tip for takeout service is ridiculous!!! Pay your people more and up the menu prices, don’t put in mandatory tipping..Version: 1.1.0
✓ More Work RequiredCredit card entry needs to be programmed for efficiency. Need Apple Pay available. Need as soon as possible available as option. AND, I created an order and changed the location to the store nearest me, the app then asked me if I wanted to keep my order, when I selected yes it kept the former location, which I did not notice until after trying to pick up the order!!.Version: 1.7.2
✓ Unusable, won’t save required profile fieldsThis application is impossible to use. During account creation, it requires you to select a favorite location. I do, and hit the ‘Complete Profile” button. The Complete Profile dialog closes, and then immediately reopens with no favorite location. Since the app refuses to save settings it requires, and won’t let you continue without those settings saved, the app is worthless unless you are looking to add a little more frustration to your day..Version: 1.4.2
🙂 Red Robin Ordering Positive Reviews
Red Robin Ordering works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Red Robin Ordering.
⛔ Red Robin Ordering Problems
