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Illinois Tollway App Complaints & User Negative Comments 2024
Illinois Tollway app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Illinois Tollway? Can you share your negative thoughts about illinois tollway?
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Illinois Tollway for Negative User Reviews
✓ Watch out for bogus charges!I loaded and used this app once in 2021 while traveling through your godforsaken state. Paid the tolls. Worked great! Never planned on going through there ever again so I deleted the app. Suddenly, I get charged for tolls on that car that I have since traded in. I only noticed when my credit card showed a charge from the Illinois tollway. Beware if you plan to use this app once and never visit again. Remember to remove all cards and cars from the app before “deleting” the app - Thanks Apple, you can never really delete an app. Signed, A very disappointed app user.Version: 3.0.1
✓ Still waiting to receive my previous invoiceI called 2 months ago requesting access or a copy of my invoice for a pay by plate transaction and was tossed from one rep to another. Then the last one said they would call me at a particular number but I never received any call. I saw multiple transactions charged from my card I couldn’t have possibly incurred. Thank God I figured out how to use the app to monitor any transaction on my account..Version: 3.2.0
✓ Not able to activate a new transponder with the appClearly there was minimal or zero QA on the activation process in this app. Tried multiple times to activate a new transponder and kept getting “sorry, we could not activate” with no detail on what went wrong. I just went to the website and was able to knock it out with no problem. But it was a solid 45 minutes of wasted time dealing with this app, which looks quite similar to the website anyway..Version: 3.1.1
✓ Sign up with this app before tolls still got feesI’m new to this whole Tarl thing, but everybody told me to sign up with iPads online add your vehicle and your license plate number and your tolls automatically get added I just received a notice in the mail almost 30 days after my traveling and even though the site says that it could take up to 30 days to show up on the app I was charged another $39 in fees because I didn’t pay it within 14 days told this was an automatic thing where the tolls pick up through the app and automatically charge to the card that’s on file that clearly did not happen.Version: 3.1.1
✓ It would be nice but does not seem to be workingIt’s a nice idea but my tolls do not seem to have been captured, so there’s no charges. The credit card reader function did not work at all after trying three times. However taking a pic of the back of my car successfully captured and entered license plate, make and model of car so that was nice. I just like to pay my way and so maybe the tolls will show up in the next day or two..Version: 3.1.1
✓ Representative don’t know nothingCame in the the oasis and I guess our account was frozen! I asked how much do we need to pay to get it out of that! She kept saying she couldn’t know how much we just had to make payment! So we did and now we asked again so how much do we owe and stated she wouldn’t know! I’m just so annoyed how they are really good to collect and send bills but don’t know exactly how much we owe! I’m just so annoyed how unprofessional and not knowing any information! Not only that two employees were arguing about whatever one of them did wrong! But that is so unprofessional and both couldn’t focus on helping customers!!!!!.Version: 3.1.1
✓ Difficult to maneuverForgot my transponder so tried to connect the pay by plate to my IPASS account. Been working on this for a half hour. I had to set up a separate account and the tolls still haven’t shown up. I called earlier but I think my call was dropped since I got absolute silence. I will have to try calling again tomorrow, I can only guess that they are closed..Version: 3.1.1
✓ PrintHow do I forward, my tolls to a printer?.Version: 3.1.1
✓ Not sure this is legitI contacted IL tollway customer service and informed them that I made payments through the app but noticed when I logged into my account online that the balances did not match. She said the app is not affiliated with them and to only make purchases through the website as they do not have an app… I then look at my bank account and see payments to the app had a different contact number that was local while transactions from the website included the IL tollway’s customer service number. Starting to think the payments I made from the app didn’t actually go to my IL toll account..Version: 2.0.2
✓ CommunicationThe app and the tollway in general make it difficult to communicate. There needs to be a way to message or email in times of need. I mailed my transponder in for replacement before it expired and have been waiting for two weeks for the new one with no way to contact anyone other than calling during business hours. I live in Ohio so an in person renewal wasn’t an option. Now my account says my transponder has expired but I have not received a new one. Frustrated.Version: 3.2.0
✓ App Inadvertently Changes Credit Card numberI tried to process a payment through the app and it failed, only to find out the app inadvertently changes my credit card number by one digit. It shows a different number than online. No matter if I delete and re-add through the app or phone it always shows the wrong number on the app. Called customer service and was of no help. Was told to contact them via their website with a reply in 2 business days. I did twice and and get a generic reply telling me about their terms and conditions. Useless..Version: 3.1.1
✓ Impossible to access anythingI have a account already but was forced to make a new account under my wife’s name because I can access mine to update anything. I’ve changed my password still nothing. I’ve called to many times to count but I can never get through. So after several attempts to create a account I finally did I think. I cannot input my vehicle information right now it just keeps sending me back to the beginning of the section for adding a vehicle. I hope I can when my transponders come in the mail. I’m not one to complain but it’s been like this for years. That’s why I just pay the bill when I get it in the mail. I’m sure someone who runs this department just figures the state makes more if they don’t fix the issues because they make millions in late fees and higher fees for not having a I pass. It’s a win win for them. Just another reason how Illinois is poorly ran and operated..Version: 3.0.1
✓ Garbage appI went through the toll over a month ago and it still hasn’t updated. I wanted to just pay when I was going through but that wasn’t an option. No customer service number, what a joke. I just want to pay and be done but they make it so difficult so they can fine you extra. Also the remember me box to stay signed in doesn’t work either. If I could give this app 0 stars, I would..Version: 3.0.0
✓ Trashy and ScammyWorst toll app ever. I tried 4 different times to set up an I-Pass through the app and it never successfully went through. Finally got it "working" through calling customer service days later. Now fast forward a few months when I'm trying to log in and it says I don't have an I-Pass associated with my account. Where did it go??? Won't let me use my serial number either. Absolute waste of money and time to get another one, plus all the unpaid tolls I probably have in the meantime that I can't access because I can't set up Pay By Plate without an transponder. Be prepared to waste all your money living in this idiotic wasteland..Version: 3.2.1
✓ TollsVery confusing to drivers unfamiliar with the protocol. I kept looking for a worker at the tollgates, but then realized there was nobody there. I tried to make payment online two days later, but there was no record of my plates. I’m trying hard to avoid a fine, but the system is frustrating. Illinois and West Virginia are the only states among the six that I traveled through that have toll on their INTERSTATES, but West Virginia at least has toll keepers to assist drivers. I hope I never have to be in Illinois again!.Version: 3.1.1
✓ License plate not foundWent on this tollway have an account and it has been over 30 days and still have not received a bill. Last time this happened, they sent me the bill in the mail and charged me with fees and other dollar amounts due to I did not pay it within a timely manner. my credit card is on file with them and they do some stuff like this that is pretty underhanded so the tollway is a nice road to drive on, but if they’re going to do stuff like this, I will avoid them like the plague in the future..Version: 3.2.1
✓ I can’t add a vehicle. Been tryojf for an hourThis sucks.Version: 3.3.2
✓ Frustratingly annoying!The app sent me a message saying that my card was declined. I added a different card, set it as primary and received another message that my card was declined (not sure if it was the new card or the previous card). I crossed the tolls twice, I was waiting to pay them both at once-maybe the app doesn’t do that. I have not seen the second one come thru yet (I know it might take some time). So I waited to pay the first one just to see if I can take care of it at once… all fine and good. Except… when I open the app it says that I have a pending charge, but if I click on ANYTHING else (like my payment options), the pending charge disappears and I cannot get back to it unless I close the app and reopen it. So frustratingly annoying!! You’d think they’d get that glitch figured out!!.Version: 3.0.0
✓ Rip offI received invoice for four tolls plus unpaid toll fees even though I had a registered Pay By Plate with a valid credit card number. My email account and cell phone number was on my account. I received no invoices or alerts that I had used the tollway and had unpaid charges until unpaid fees were due. Why wasn’t the tolls paid automatically with the registered credit card???? I am an infrequent user of the tollway. Your website does allow me to get a text as a reminder that I have a toll invoice..Version: 3.0.0
✓ Just AwfulHad to download the app because I couldn’t pick the correct end date through the website. Had to create an account because Pay-By-Plate actually means you have to sign up and give a whole bunch of info first. And apparently I have no tolls! I have a funny feeling the rental car company will make some excuse to charge me anyway, even though I did everything I-Pass asked of me. What a terrible way to welcome visitors to Chicago. This app is trash and whoever approved it should be fired. Pay-by-plate means you punch in the plate number and pay, not all of this. Tourists should be exempt so as not to turn them off from coming back. Other states do it much better, Illinois is a disappointment in so many ways..Version: 3.2.1
✓ Please helpThis is a horrible app! Last October we traveled and I had tolls I tried to pay . It always said no activity. Months later we got a bill and were charged extra because we didn’t pay on time. On Wednesday the 25th we went through 2 toll booths and tried to pay but couldn’t get the app to accept our email. Today the 29 we went through one booth and I have been trying to pay for an hour but cannot get anything to work. Other friends say they have tons of trouble too FIX THE APP.Version: 3.0.1
✓ Chicago needs a better (toll)wayI got burned after last year’s trip to Chicago because I didn’t know about paying the tolls online. When I did download the confusing app and (thought I) paid, it turned out I had paid on an old plate, so I was penalized with a late fee. When I finally found a telephone number to speak with an actual person and explain the situation, I was given a “grace” period but never a resolution. I eventually ended up paying the fee plus the late penalty. For this year’s trip, not only did I know to use the app, but also warned friends traveling with us about the challenges Chicago visitors face using the toll roads (which no longer have tickets/booths, only easy-to-miss/confusing signs that say “Pay online”) and reminded them to use the app. I just went on to see what I owe and the app says there are “no current charges” and that I may wait up to TWO weeks to see my charges. Unfortunately, there’s only a TWO week period to pay the tolls without penalty. So, now I wait around to see if things come through the app in time for me to not have to pay a penalty. Do better, Chicago. This system is stressful to visitors and not in the least customer friendly..Version: 3.2.2
✓ Update the app and website Please!This app needs to be updated and managed better. You cannot see your recent toes via the app nor are they updated on the website. If I click on to replenish my transponder if I fall below $10, it does not automatically replenish once it has reach less than $10. I recently went through the tolls, Plaza 48 and 38 and I cannot view any transactions especially since I was in a loaner car from the dealership..Version: 3.1.1
✓ No ThanksAvoid when you can. It often processes a payment to show a positive balance and then when I go through a tollway suddenly those funds are as if the transaction never happens and suddenly my balance is negative. And if you’re negative you accrue a $20 fine per transaction. Pro tip: if you pay the fines to avoid any negative issues on your end you automatically give up your ability to dispute the fines. Paying is “an admission of guilt” so if you don’t pay it and you want to dispute the fines you have a very short window of time for that dispute to resolve before you gain another $20 fine per transaction. In short: I've never had a positive experience with the tollway..Version: 3.1.1
✓ What a piece of crap appI’ve tried to pay my invoice 4 times and the stupid app won’t accept my payment. Why? I don’t know. I tried to pay it the day I accrued the bill but I couldn’t pay then either. Why? The website wouldn’t accept my payment then either. The website states that I need to sign into my account to pay the bill then, it doesn’t have a way to login or even get signed up. So I get an invoice fee in the mail of an extra $18 because apparently, the state of Illinois is rather fond of billing people but, isn’t very excited about taking payments. I know high school students who could create a better app than this. Likewise a website..Version: 3.2.1
✓ ProblematicI have been trying to load just one vehicle/ car into the app and it just keeps spinning the wheel of not loading the information. I mean can the Illinois get this thing figured out! I mean there isn’t anything listed for toll payments when you are traveling but then we received a bill that was outrageous with extra fees. So I ended up paying the invoice and now trying to update my information into this state regulated app and it’s not working! Please get this issue resolved so folks can upload information..Version: 3.2.2
✓ MalfunctionThe portal has a great set up. Can’t get my card number correct in the AP. I’ve removed it and tried to put it back in 4 times now, including calling in twice. Card number is correct in system according to two different phone reps, but the portal malfunctions somehow and won’t allow the last digit of my number to be correct. No matter how many times I put it in as a “2”, it changes it to a “3”. SUPER frustrating. Phone rep can’t fix it. Only told they’re gonna report it. So have to call in to make money moves, cause the web portal refuses to store the correct number. I LOVE technology 🙄.Version: 3.1.1
✓ Pay by plate is not accurate and confusingI’ve had an invoice on my account since July 20th and have tried paying it several times since then. I also have an invoice since the beginning of September. I’ve tried paying them through the app and an error message always pops up. I’ve called Illinois tollway and they told me it takes about 2 weeks before they charge your card. My September invoices finally came off as paid but my July invoices have not. I wish I could just plug in the tolls a drove through and pay for it that way like I did a few years ago..Version: 3.2.0
✓ Most arcane crap app everFirst off, no guest mode, so I had to create a whole account because Apple Maps screwed me on directions and said I was on a toll free route into Chicago when I really wasn’t. All to pay a $2.50 toll. Second, no auto fill or other dynamic integration to allow apple to create a new password and save it in the keychain. Then within a minute of having to enter in credit card info for an account 3 states away a pop up asking how I like the app… so here we go..Version: 3.2.1
✓ Transponder ExpiringWhat can’t I find the letter saying I need to swap out my current transponder for a new one when using the smartphone app (for Apple)? When I login to the website on Safari on my smartphone it says click her to download said letter but nothing happens when I click that Download Letter link??? What the heck? Guess I’ll wait for the snail mail letter to arrive. 🤨.Version: 3.1.1
✓ Frustrating and erratic appWhy isn’t there a sign in option on the very first screen? When I do find the sign in option it takes me to the screen for creating a new sign in instead of to my information. A menu option would make it easier to navigate. I’ve also found that after closing the app and reopening it takes me back to my last screen and not the main menu nor log in option..Version: 3.1.1
✓ One of the worst apps ever created.No way to set up iPass if you created an account using Pay by Plate. Just pure garbage of an app, pure garbage of a website. I had deleted the app from my phone previously, and now trying the app one more time made me realize that deleting the app from my phone was the right thing to do, so I deleted it again. When you have morons (likely from 3rd world countries) creating garbage apps, you get garbage products like this app. Make the app better. Make it user friendly. Make it easy to have pay by plate AND iPass. These are the basic points of creating a decent app, which this app is not!.Version: 3.1.0
✓ I avoid Chicago like the plagueI had to pick up someone at the airport and for a second I was lost and thought I may had gone through a toll. When I got back home I looked up your site and tried for hours to get in and see I have charges. I tried again and again.. I finally googled you and got the phone number and a nice lady tried to help me. The crap you have to go through to sign up and or cancel existing account or do anything is impossible. I’ve worked for customer service for over 20 year and this is the worse systems I’ve had to use. I rather poke my eye with a knife before I step foot in Chicago. You people already know how crappy y’all systems are. You do it to steal money from taxpayers. You should be ashamed of you selfs.Version: 3.0.0
✓ DisappointingGreat idea but the execution was a failure. Come on State of Illinois based on the amount of money your collect for tolls, you should raise your standards and have a professional application that actually works. This app is very buggy, every time I tried to activate a new tag it closed down. It would not allow me to have multiple vehicles and gave me an error when I tried to update vehicle details. Funny part is that it took my money just fine. Shocking!!!.Version: 3.3.2
✓ Ease of use and payment methodI have received multiple notices in the past to inform me that I have no card on file I have had one on file since I have opened the account. I try to find an easy way to contact someone about the issue but none is provided just a long page of frequently asked questions. I tried to see if I could manually pay the amount I could not find one. Then I checked the payments and none where made it says but when I checked the tolls it says payment is pending and will be done next billing cycle so why do I keep getting notifications that I have no card on file and emails warning me I will be charged more for late fees when the charge is processing not the most intuitive system here in my opinion..Version: 3.0.1
✓ InvoiceI had an invoice but it made me pay with my debit card and not the balance on my Ipass account would have preferred to use that money. Just an easier way to pay and it’s in the account already. Also find it hard to use the app after the ipass was taken out of my car took me forever to find that the charges would be added to my account because it’s associated with my license plate. Also why can’t it just take the money off the account like the ipass does I had to actually go in and pay the invoice..Version: 3.0.1
✓ Time Zone Change FlawBeware if you live in a different time zone! Specific time and date was entered to cover tolls for a rented vehicle. The Illinois system apparently converted the time entered, which was pacific daylight time on my page to Central Daylight time on the Illinois tollway system page. This represents a 2 hour difference. This was not communicated. So on my page 3:00PM was displayed and on the Illinois tollway page they apparently saw 5:00PM and this is what was being used by the system. The result was one the tolls incurred was missed and sent to the rental car company who in turn sent the toll to us with a hefty fine..Version: 3.0.0
✓ Two Bad ExperiencesI go through Indiana and Illinois once a year for a basketball tournament for my kids. Last year I set up this app since they do not do change in tolls any longer (shows how often I use these freeways). Last year I passed through 4 tolls in and out of the area, yet the app changed me only twice. Then after never showing the charges I receive and invoice with a $20 late fee for not paying the tolls they never sent me. This year I review the details for pay by plate (same method from last year) to ensure I can drive through any lane (and they will take the picture and add to the invoice). I set up a new payment method, made sure the app was active and thought I’d be all set. Same trip in and same trip out, no charges to me account. Concerns me now that I will get the same type of invoice like last year with charges and late fees for no good reason..Version: 3.3.1
🙂 Illinois Tollway Positive Reviews
Illinois Tollway works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Illinois Tollway.
⛔ Illinois Tollway Problems
