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Delta Dental Mobile App App Complaints & User Negative Comments 2024
Delta Dental Mobile App app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Delta Dental Mobile App? Can you share your negative thoughts about delta dental mobile app?
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Delta Dental Mobile App for Negative User Reviews
✓ No access to Benefits and claims! What is this??I tried to access the benefits and claims to dispute the charge at the dentist and this app doesnt provide that option. What kind of health/medical related app doesnt provide your benefits and claim? This is my first time ever giving 1 star and it doesnt even deserve it. I think a college computer science student can make better app than this. We need our money back from delta dental for useless and poor services!.Version: 1.3.0
✓ Complete waste of time!Delta dental has made zero improvements to a horrible app, and customer service suggests members use the app when called, go to the app for what?! Still the app says that my information is wrong or that there is no internet connection. This app is non-functioning, there are way too many members that have this issue with the app. And getting paperwork and claim details through customer service is not much easier..Version: 1.26.0
✓ No access to coverage and claimsIt’s a bad idea to release an app in a hurry when it’s absolutely useless for the customers. Says the features for checking claims and coverage will be available in 2022. I think those two make up the most important feature in the app. Patients use an insurance app to check the coverage, claims and provide an ID. The ID kinda works by adding to the Wallet but doesn’t display member ID or group ID. I added my preferred dentist via the webpage but that doesn’t reflect in the mobile app..Version: 1.7.0
✓ Where’s the informationI don’t like this version. You can’t see anything as you could with the previous. Nothing pops up for the exception of my name and employee and what type of plan I have. The summary doesn’t open and cannot see any information for what is left on my usage. This is just terrible. I’m deleting this app and will just call for any information I need. Not sure who came up with this version but please go back to the drawing board. This is not it..Version: 1.2.0
✓ Worst app everI'm not sure what the purpose of this app is for. I registered my account and was able to log in the first time. After browsing it for a little while, I realized it provides absolutely no value. I wanted to give it another chance, so tried to log in, but am getting an error message stating it's the wrong password. I tried to reset it a couple of times with no luck. Bottom line: useless app..Version: 1.25.1
✓ Waste of timeThere should be a no star option. The App does nothing but waste time. It asks you to register, then after you enter your private information, it sends you to a website where you have to re-enter the same information again. After that, you get a verifying email where the you click on a link that takes you to a sign-in page, which does not recognize you and asks you to start all over again. Such an annoying app, and very disappointing for a big company to put it out there. It also erodes my trust as I have entered my private information twice, wasted my time, and end up with nothing..Version: 1.2.0
✓ Installed 1.12 and had no issuesAfter reading the detailed comments posted and the details of v. 1.12, I cautiously installed the app (onto my old SE). I successfully logged in to my existing account, had my member card emailed to myself and linked my dentist’s information. No issues encountered. I conservatively entered a “3” to not skew the data up, but hopefully the issues others reported may have been resolved..Version: 1.12.0
✓ Gutted Functionality from this New VersionThis version is a downgrade from their previous app. We used to be able to track claims and view Estimate of Benefits (EOBs) and payments but they gutted those features from this “updated” version. I have a regular dentist so the need for the finder is mostly useless. If you’re dentist is out of network then the estimate or is also useless. All that remains is the ability to view your insurance card which I already added to my Apple wallet, so again useless. Please bring back the claims review functionality!.Version: 1.1.0
✓ UselessThough DD’s website says I should be able to log-in to the app with the same user ID & password as the website, I got an authentication error message just trying to log-in. I use an iPhone 12 and iOS 15.1.1. I subscribe to this insurance directly thru DD (not the health connector or an employer) so maybe that’s the problem, but that’s no excuse. I’m not even going to bother trying to sort it out because if it’s anything like the website, it’s functionality, ease-of-use and accuracy will be awful..Version: 1.2.0
✓ Log-in doesn’t workI am able to login to my account on an iPad/laptop, but never on the app. I called support and they actually said that is a common issue and basically i should not rely on the app to work. I wanted to add my ID card to my apple wallet, since they do not mail physical cards and the paper one I printed doesn’t fit in my wallet. What is the point of making an app that doesn’t work?.Version: 1.24.0
✓ Less than worthlessI tried logging in, it gives an error and shows a button that says "contact support". When I press it, it just goes back to the login screen. I'm convinced that the app and website are deliberately bad so that people can't actually use the insurance. The development team should feel bad. Maybe get a job where you don't have to worry about users at all..Version: 1.13.0
✓ Fix Your Registration SystemThere seems to be an issue where User IDs are being incorrectly marked as "not unique" when trying to register both through the app and on desktop. I lost track of the number of UIDs I tried but was unsuccessful with. For good measure, I even tried a few randomized UIDs with the same results. 1-star because I have no way to assess the rest of the application if the registration is broken..Version: 1.3.0
✓ Literally can’t registerThe app is literally useless, it just takes you on a link to a website telling you to register your insurance account with your user name, I have my insurance card right in my hand and just like everyone else with this app having the same issue, I can’t register anything it says I’m putting in the wrong information when clearly I have the right info in my hand. How is this pathetic company in business..Version: 1.2.0
✓ Why No Dependent Info?This is not the forum to complain about your insurance - rating is supposed to be for the app itself. That being said, what a strange and obvious oversight not to include dependent data? App pretty much only provides easy access to your info, and that’s fine… but only works for the employee? Can’t add dependents or see their claim info, etc. That makes no sense..Version: 1.21.0
✓ Not too badIt would seem that either they fixed a lot in this app, or many reviewers don't have much experience with mobile apps- its not anywhere near as bad as a lot of the reviews would lead you to believe. I managed to get everything done that I needed to on the app, right down to finding a dentist with good ratings close to my home. 3-1/2 stars.Version: 1.26.0
✓ Very frustratingThe problem I ran into … the app takes you to a production address and then state all you login information is incorrect. The initial registration is through the member portal address. Either app you can not choose the address to open. At this point the app is useless compared to past experience where it worked ok..Version: 1.3.0
✓ Complete Waste of Time-Go to WebsiteThe older app worked better than the upgrade that I am forced to use. Which cannot be used at all. My information did not get updated, and to get help via Contact on the app? Leads you to nowhere which means, you guessed it, no contact, no help! Someone else stated this deserved a no star rating. I would give it a negative star rating. Who is checking the work before rolling this monstrosity out to the public?.Version: 1.8.0
✓ The worstThis app is literal trash. It was not ready for beta testing let alone release. They retired their old app before this one was even close to ready. They have not correctly coded their phone number links to actively make calls with the click, so that is useless. The app is not taking the old login and won’t let you register when you try that way. The old app was minimal, but worked just fine. This app is less than minimal and has a bunch of obvious errors upon release..Version: 1.2.0
✓ FutileI have been trying to get the phone app to work for over 2 months now. I can log into the web portal just fine on my laptop, but apparently (per their tech support) the phone app uses a separate database that can’t talk to the one associated with the web portal. I’ve played the phone tag game talking to both sides, but all they can do is finger point and blame each other. With today’s technology you would think Delta Dental could figure this out and do it with ONE database. I’d hate to think if airlines ran their business this way. Best of luck, but your time will likely be better spent doing something more meaningful like watching paint dry..Version: 1.9.0
✓ Doesn’t WorkI would give this app a negative rating if I could. I cannot even login. I literally made my account name and password through a web browser on my phone and the app states my password is incorrect. Useless. I also tried logging in and selecting “forgot password” as I switched jobs and need to switch things up and then I was just stuck in this never ending loop of trying to sign in. This is worthless..Version: 1.19.0
✓ Will they ever fix this?I downloaded this app about a month ago when my employer switched to delta dental insurance. The app did not work at all then and it still doesn’t. All it does tell me I am offline even when I am at home with WiFi in addition to a strong 5G cellular data signal. It’s inexcusable for a company this big to allow their app to remain completely broken for so long. Incredibly disappointed in how little they seem to care about their customer service tools..Version: 1.26.0
✓ I’ll pay out of pocket at this pointI need to reset my password. The website was not sending me a link despite displaying a message that it had, and Delta was unable to help over the phone. This app is actually more dysfunctional than the website, displaying a blank box instead of my “challenge question”. Why has my coverage been terminated when my employment remains the same and HR didn’t change anything? We just don’t know! Look up the salary of the CEO of this parasitic rent-seeking entity and weep. Everyone behind this app, the website, and the company itself deserves a root canal..Version: 1.24.0
✓ Doesn’t Work - See DescriptionEdit Jan 01: Contacted the helpline and they put a ticket through to IT. Apparently the app is run by the nationwide Delta Dental and there’s a specific Washington State Delta Dental. To be seen if this gets resolved, but the fact that the Delta Dental Washington website directs to an app that doesn’t work out-of-box is atrocious regardless. Created an account online and decided to download the app for easier access to my ID cards, but always says password incorrect when using the same password that consistently works for me logging into Delta Dental of Washington’s website..Version: 1.26.0
✓ REGISTER button Doesn’t work at allInput in information to register and press Register and the app goes into the netherworld. 35 years of IT. Possibly worst app I have seen. First I installed Delta Dental Mobile App and tried. Nope. Deleted it. Installed Delta Dental Mobile and tried. It has instructions to delete it and install the other . Neither works. Care about our teeth but not our sanity. You MUST register for the online account via website in order to sign in on the app. Once you finally get on the app, surprisingly no way to see benefit summary. And when you switch to another app(e.g. app store to update a review?) and go back after mere seconds, the app has challenges with what little it does. The screens have trouble coming back up and when they do they disappear. Same happens after trying to get a cost estimate without having exited app. Only way to get then to stay showing is close app, reopen and not switch apps. Using IOS 14.8 on Iphone 12. Developers need much better QA vetting this before release..Version: 1.1.0
✓ WorthlessIf it allowed a zero star review then that’s more fitting for this app than one star. This app is absolutely worthless. I don’t understand why they would even develop an app that doesn’t work. I can’t login to my account it keeps telling me account not found even though I am able to log in via the website just fine. I tried registering but it just brings me to the website and asking me to login with no further prompts to continue. I just wanted a easy way to access my ID card and claim information. Don’t waste your time you’re better off just opening a browser on your phone and logging in that way..Version: 1.2.0
✓ New userI would like to report that the back arrow is not working after selecting “view info” for my dentist. I have to close the app and sign in again to view another screen. I am using iOS 15.7.3 on an iPhone 7 plus. The app is up to date because I just installed it. I was easily able to register, sign in, choose biometric login and add our dentists..Version: 1.18.1
✓ Worst app ever?I’ve never reviewed an app before, but I had to come here and let everyone know how disgustingly bad this app is. They retired their old app, so you have to download the new version. No problem, download the new version. Once you try to sign in after the slow load time and buggy screens, it’ll tell you it no longer remembers you. You try to recover your account, and then suddenly your account doesn’t exist anymore. You try to recover it various other ways, only to be continually redirected to websites that also don’t help. This app and company are absolutely terrible..Version: 1.3.0
✓ App doesn’t give delta payment details to participants for out of network claimsApp shows when claim is processed or processing but only shows total amount billed. On out of network claims, the participant has to lay out the money, then gets reimbursed by Delta. The app does not allow the participant to see the amount being reimbursed to them..Version: 1.22.0
✓ Developer fails to take responsibilityThe shop is developed and controlled by the national Association. Nonetheless, mechanism to request assistance in the app refers you to your states local chapter. Those folks of course say sorry we can't help you with the app you have to talk to the national Association because it's under their control! If you contact the national associations support desk they refer you back to your local chapter! It's absurd. It has been working fine but then with the updated app unable to login can't get any help the date is submitted to reset the password isn't recognized it's a complete fail. What a joke. Should be zero stars.Version: 1.5.0
✓ What is Error 1015Why does this app crash every time I sign in and proceed to give me the same error? I literally can’t do anything. This app has been out for 3+ years and it’s filled with bugs. How is this part of your business model? Seriously, if knew your application were this crappy I would have picked another insurance co. There’s no way y’all are efficient with an app like this proudly recommended on your website. Do better or delete the mobile app. This app is an utter failure. Whoever y’all are paying to run it clearly took the money and ran..Version: 1.26.0
✓ UselessApparently the app is different from the Delta Dental website. I created a new user and password on the Delta Dental website, and I was able to login and see my benefits. When I tried to login on the app it says it’s an incorrect ID and password. I triple checked to make sure that I was using the same ones. I even logged out of website and logged back in to make sure I was using correct credentials. It would not log me in. I will just use the website instead..Version: 1.26.0
✓ TERRIBLE!!!When I login it says unable to retrieve account details and directs me to contact their customer service. Their customer service states they do not provide technical support for the Mobile App. Then what is the point of saying to contact customer service?!? I cannot access my insurance information to give to providers using the web browser on my phone. I don’t typically take my laptop with me to the dentist, but guess I’ll have to so I can access my insurance information that i pay for. I don’t think I will continue to use this insurance provider in the future as it’s a pain to access your information and they do not provide physical cards. Absolutely ridiculous!!! A poor excuse for an app and a company..Version: 1.26.0
✓ App FailUnable to register-first attempt ended in some kind of error. Second attempt (to register) stated user already exists. Then tried to log in using credentials entered in first attempt (the user that supposedly exists) - get wrong user name or password. Hey devs, have you actually tried to use this app outside of your development environment? Lots of others having same probs as me (per reviews). Don’t have time for nonsense-app deleted..Version: 1.1.0
✓ Never againNever for individual plan purchase (EPO) 10 times expansive and work with low dentists, they play to make mistake to take your money to pay insurance and dentist at the same time. This broking Dental insurance create to kill your finance, time and your teeth. These are not coincident, I experience not just one but three difference places. This is such a USA insurance broken system that need to be fix ASAP. ** Let report to report about fraudulent to state of department of insurance and Federal Consumer Financial Protection Bureau..Version: 1.21.0
✓ Useles without My Claims/My CoverageImagine you’re using an app to see how much money you have in the bank. Then the bank makes you download a new app, and this new app has no such function. How do you know how much money you have? This app is truly pointless to me and I’m forced to use it because they retired the other one. I would like to know whose idea it was to force this version upon users without full functionality. Also please keep in mind that the plan to ‘return these features in 2022’ is both: A. Not a promise and B. Incredibly vague. December 2022 is a year away..Version: 1.2.0
✓ Not usableThe app I had signed me out and was labeled (retired). Uninstalled and reinstalled the new app from the App Store. New app doesn’t show current information, only showing a previous plan I had with my former employer. If I were to guess, this app release has zero testing stage before release. Seeing how many flaws are here just being on the app for 2 minutes, let’s hope there security measure have higher standards..Version: 1.16.0
🙂 Delta Dental Mobile App Positive Reviews
Delta Dental Mobile App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Delta Dental Mobile App.
⛔ Delta Dental Mobile App Problems
