- 95.4LEGITIMACY SCORE
- 95.9SAFETY SCORE
- 17+CONTENT RATING
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Ro App Complaints & User Negative Comments 2024
Ro app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ro? Can you share your negative thoughts about ro?
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Ro for Negative User Reviews
✓ No communicationVery disappointed in my experience with Ro health. They have an incredibly slow, to non-existent communication system with patients and repeatedly sent my prescriptions to a state 2000 miles away. While waiting for my prescription I would continuously receive notifications and emails to log my first dose and keep my payment methods updated, despite having never received care from them..Version: 1.3.9
✓ Pay initial fee, no contact after thatWell, I should have listened to the other reviews. I paid my initial fee, had constant contact then now I’ve been ghosted. No prescription, even though I was approved. Kind of interesting how services such as this one gets away with just taking peoples money and not providing anything in return..Version: 1.26.0
✓ Don't Waste Your TimeAwful app and awful service. Received my meds for 2 months and then they just never refilled it. They love to charge you monthly though for nothing. Always an excuse and poor communication. Sent automated messages and never would hear back from them until days later. Just go to a regular doctor..Version: 1.23.0
✓ Bugs and Defects everywhereBoth the website and the smartphone are riddled with bugs and defects to the point that you can’t even checkout and purchase anything! And customer service is slow as #*^%! Wondering why the app is rated so highly with such poor performance.Version: 1.29.0
✓ Needs a password optionWish the app had a password option rather than having to confirm login through an email Everytime..Version: 1.2.2
✓ Not worth the spendThere are better health subscriptions out there that are worth the monthly spend. Ro is unresponsive and makes it too difficult for a mobile/virtual experience. They continued ti charge me and made it hard to cancel even though they were unable to fulfill my needs. I got zero value out of this experience.Version: 1.29.0
✓ App needs workThere’s no habit tracker in the app like some of their competitors have, the order history in the app is not kept up to date. Message alerts don’t appear in the app, for many things the website had better information. “Your curriculum” (info and tips about whatever it is you’re using Ro for) is not in the app that I’ve found, however it’s on the main page on the website. Like others have mentioned, typing messages in the app is weird and doesn’t automatically give a space like typing in anything else with an iPhone. There’s no place in the app to go and review data you’ve entered (sort of goes along with my first point of no habit trackers). My overall experience outside of the app has been fine, but the app could definitely use some work..Version: 1.10.0
✓ Scam. Don’t bother.Doesn’t actually provide treatment unless you are buying for full price from the company. It makes sense. Why would they provide treatment unless they were making the profit. No option to use insurance. And when you choose to send a medication to a local pharmacy so it an be covered by insurance, they message you very quickly to say it’s not possible to do so. Maybe update your “choices” so people know ahead of time, and don’t enter their payment information. This is just a personal information grab and a way to get you to download yet another useless scam app. Go see a real doctor!.Version: 1.21.0
✓ A SCAMDo not give into apps like these, they are third party people who will take your money and leave you with nothing. Got denied my insurance, decided to stop my subscription went to an actual PCP where my insurance is accepted. Just go to the doctor and get prescribed in person, much faster and easier..Version: 1.28.0
✓ Unable to fill order and app lacks usabilityIt’s been ~2 months and they have been unable to find a pharmacy to fill the prescription. That’s 3 months of subscription fees with no medication to show (because I did a test in first month). As for the app… I am unable to look at payment history from the app. I was sent a link to a website I had to log into that can only be accessed through a browser. Also, immediate support isn’t available. There are no phone numbers for customer service. Support usually takes about 3 days for a response. Lastly, typing on the app isn’t easy. When you double tap the space bar, it will not provide a “period/full stop”. I’m also unable to move the cursor easily if I wish to edit a message. There is a loss of functionality that most other apps have..Version: 1.7.0
✓ Waste of TimeThe app itself is okay. You can’t upload documents in the message center which is frustrating. The bigger frustration is that the service is a waste of time and money. Spent weeks and weeks only to not get what I signed up hoping for..Version: 1.10.0
✓ SCAM! Do not use this app!If you want to get totally ripped off and waste your money, then use this app otherwise steer clear. I signed up. I spent my over $100 for a “doctor visit “and I have yet to talk to anybody. It’s the stupidest thing in the world I would never ever recommend this company or this methodology and I still haven’t gotten a reply..Version: 1.24.0
✓ App needs work!App is not so great. I keep getting different people communicating with me. It’d be nice to use same person often. 2-3 people is sufficient but seems like we all Have 20 plus people working on messages with us. The only best thing about ro is they do work with pharmacy and get my ozempic on time. They text me often a few times with links saying it’s time to check in And there nothing leading me to check in. I keep sending them nesssges that the app needs work. And links do not take me to check in or takes me to where it says my plan is expired. $145 a month, really I expect most from RO app and proper links that actually works..Version: 1.13.0
✓ Terrible customer serviceI started the Ro body program over a month ago. The process took a long time to get started but they did warn me about that so I understood. But now I am on my 5th week and my insurance plan changed so I warned them multiple times via the chat, email AND the phone. Every single person I've talked to is on a completely different page. I finally ended up calling and the woman was like "oh it looks like your insurance update was never properly communicated"......after I sent it multiple times and told them multiple times.....now, they keep telling me "they're looking for a different pharmacy with the medication in stock" I keep telling them that I'm pretty sure they need to restart the authorization process since I got new insurance and NO ONE is listening. It's almost like I'm talking to a computer. Every single person I've talked to has said something completely different. I'm unsure when/if I'll ever get the medication again and now since they won't listen to me, it will be a lot farther out than I had anticipated and I'll have to start completely over on the dosage. Also, they claim they get back to you within 24-48 hours and shut off their phones so you can only email or chat and then they ignore you. I have NO idea when my issue will ever get resolved and honestly it's VERY frustrating..Version: 1.4.1
✓ What is the point of this appAfter using the app with Ro for about a month, I really wonder what the point of the app is, or even if Ro knows? Every message or notification from Ro comes as an email, and the links in the emails are to login to the website. It’s like they missed App Store apps 101, how to make app notifications. If every message just links me to their site to do everything, and the site works well on mobile, why do I need this application?.Version: 1.11.0
✓ Downloaded for 5 minutesMaybe 5 minutes, allowed me to figure out there is less on the app than there is on the website. Couldn’t access the homepage after the first look. It gave a motivational quote and said I was caught up. I didn’t even get a chance to see if my weight was uploaded. For as much as I’m paying for my subscription you would think the app would be a little more encompassing. This one should have stayed in developing a little longer..Version: 1.11.0
✓ This app has made it exceedingly difficult to cancel a subscriptionIt’s been 2 months now and every time I try to ask to cancel my subscription I do not get a response , I even changed my card info with my bank and got a new one and they still managed to bill the new card..Version: 1.27.0
✓ They are not honestI don't consider this company to be honest and I don't recommend it to anyone because it wants all your personal information and your account number and even your Face ID, which makes that company scary and unreliable, and you can't delete your information in the App or Take it!.Version: 1.28.0
✓ Jack Tseng is unhelpfulGot a bottle of finasteride and it was open whenever I received. Asked customer support to send me a replacement bottle for free but jack tseng on a multiple occasions just keeps putting new orders instead of sending a replacement. Therefore I’m getting charged twice for a contaminated bottle and the replacement one that should’ve been given to me for free. He is very unhelpful..Version: 1.16.0
✓ Needs too much workDoesn’t update messages correctly. No image uploads. Labs unavailable. Just use the website from your mobile. It has everything and works well..Version: 1.3.1
✓ It’s a rip off!Here’s my experience- downloaded the app, signed up. They took $145 out of my HSA acct right away. After a trip to Quest for labs, they told me these shots weren’t covered by my insurance at all & my options for payment ranged from $550/mo to $1050/mo. ONE THOUSAND FIFTY. PER MONTH. After a quick call to my ins company (United HC), come to find out, it is indeed covered, just requires a pre-auth & at most, my out of pocket cost would be $279. After finding a new PCP, and using the very same Quest lab results, it’s approved. And NO WHERE NEAR THE COST OF THIS APP. And furthermore, I don’t appreciate some CNP telling me incorrect information. Especially when I work for an MCO..Version: 1.26.0
✓ Bad Customer serviceThe body program started out well. I have had a terrible time getting prescription issues resolved, however. I’m several months in, and I am fighting with the pharmacy to get refills at the proper dosage. The messaging feature, which the ONLY way to communicate problems, is frustrating because it takes days to get responses to questions. And if the person who responds doesn’t address the issues, it take even more days to wait for someone else to respond. I would never do this again. The program doesn’t live up to its potential..Version: 1.10.0
✓ WORST CUSTOMER SERVICE. SCAM. DO NOT DOWNLOAD.You pay a criminal amount of money a month NOT including whatever medication you’re getting, JUST for the “body program” which is nothing more than some videos you could find for free on the internet and for the ability to “contact your healthcare team” if you have questions/want updates- EXCEPT, no one ever responds. I sent three messages over a week, nothing. I write to customer service, nothing. They are charging me for literally NO COMMUNICATION and this is the biggest scam I’ve ever fallen for. Ridiculous. It’s also nearly impossible to cancel your account and it’s just so gross that they’re doing this to people who need medications….Version: 1.26.0
✓ Says only customers can log in.So why do you constantly ask me to download the app? I had an account under and old email. I can’t use a new email address. Have to stay with their old one. I spent 30 minutes doing their crappy online consultation only to have the entire order disappear . Terrible system they use..Version: 1.4.0
✓ Disappointing experienceI was put through a multi step process, I sent in labs, and the whole process took so long that I was charged for a second month. After my labs came back and I was told I was a good candidate for treatment I was then sent a 30-second quiz by a provider, then told that due to my score I was ineligible. Why was that not step 1 in the process? What a waste of time and money. Update: they refunded my fee quickly which is appreciated, added a star to reflect that..Version: 1.10.0
✓ Signup and become a PrisonerI canceled my subscription 4 months age and today they charged my new credit card number $528! The credit card that was on file was a credit card that I canceled because Roman continued to try and charge it after I canceled my subscription. The fine print of what you are signing up for says that if you cancel a credit card that has a reoccurring payment on it they have permission to contact VISA or MasterCard etc. and they have to give Roman your newest credit card number. Effectively making you into a prisoner to their subscription. Scum. I sent an email saying I wanted to cancel, and they sent me back instructions on how to do it. The only problem is they say go to the homepage and click on the panel that says care and then body program…. the problem is it doesn’t give you the option for body program and you’re stuck in this loop. I’m afraid they become a scam. I’ve used them for years, but this was the last straw..Version: 1.24.0
✓ Would not recommend if you have insuranceThis app is really for those that don’t have insurance and you’re gonna pay for the drug out of pocket. If you have insurance, $150 a month makes no sense when your pcp can keep writing the prescription for $100 one time! It also takes 1 business week for a response so keep that in mind..Version: 1.27.0
✓ Highly disorganized, terrible customer serviceToo exasperated to explain this in detail. In a nutshell: I notified Ro of new insurance 3 weeks before my prescription. They told me it was updated and it was not. I chased them for the next 4 weeks (missing 2 doses) and finally got them to get my insurance in the system. This is a pattern of behavior (there were other things- non responsiveness to refills when I had issues and needed it resubmitted, appointments that should have been video just being a questionnaire, lack of instructions on how to actually use the drug - this has been fixed - an app that is half finished and still doesn’t auto-update, scale came 2 months into the program instead of when I signed up). Overall, absolutely does not meet my expectations when I am spending $1200/mo on a service..Version: 1.7.0
✓ Poor Communication, No Personalized CareUse any other doctor. Ro doesn’t communicate important information in an effective or timely manner. They sent my RX to a mail-order pharmacy without asking me, costing me an extra $300. No help with side effects from medications. Doctors just move you in and out of the system like cattle..Version: 1.11.0
✓ No Assistants or Help for DaysI’ve been trying to reach out to the care providers on this app for a week now and no one is responding to me. Honestly, this app seems like its scamming people to pay the initial month, and then ignoring the patient until they get their next monthly bill. DO NOT use this app. You’re better off going to an actual doctor if you want real results..Version: 1.31.0
✓ DisappointedI started using this app in April when I did a consultation for ozempic which I thought was pretty easy. I just finished my 2nd month and have been waiting for my prescription which I was supposed to start 3 days ago never submitted even though my response was done 12 days ago. I kept receiving messages that it was submitted (it wasn’t), then I had someone send me a message and call me by another name with none of the correct info, so I’m assuming she was confused. I have been writing to them for 10 days to see what is going on and I keep getting a response from different people, with no accurate information, but my card was easily charged with no problem. I am very disappointed and will be disputing the charge on my card. Go somewhere else for online medication.Version: 1.7.0
✓ App is basically just for upsellingThis app has 2 main purposes and one of them is to upsell you on their other products the other one is to change upcoming shipment dates of move to on demand. That's it. If you're looking for any information about your prescription, like it stopped working or you want to change dosage or brands or try something different, forget it. Not in this worthless app. If you like overpriced low dose generic sildenafil shipped to you regularly then this is probably great for you..Version: 1.21.0
✓ Incredibly slow and frustrating.It has been 7 weeks since I signed up for this app and I still don’t even have a prescription order in. It took a long time with my insurance, and that I understood. My insurance said no, so I decided to pay out of pocket. The first time they “sent” it to the pharmacy, the order was never received. I let them know over a week ago about the issue they still haven’t resent it. I know my pharmacy has to order it in (Zepbound) so it will probably take at least another week before I can actually start. It takes several days for customer service to respond to any message you send them..Version: 1.26.0
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