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Citizens Access App Complaints & User Negative Comments 2024
Citizens Access app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Citizens Access? Can you share your negative thoughts about citizens access?
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Citizens Access for Negative User Reviews
✓ Doesn’t have all the bells and whistles but it worksI opened a HYSA with citizens (this is the app you need to use, not the regular citizens account). Citizens access is like a separate entity of citizens bank. I was debating between ally and citizens but went with citizens because their APY was higher. No this app does not have all the bells and whistles and features like other banks such as Ally’s “buckets” features, however it gets the job done. As long as my money is FDIC insured, is accruing interest, and I can transfer my money in and out if need be, then I am happy. It’s a savings account after all, the goal is to let it sit there and not really touch anyways right? Not the fanciest but gets the job done in my opinion..Version: 3.2.0
✓ Could use improvementI am happy with the bank services but this app could use some improvement. Login with Touch ID does not work. Seems a little buggy in general..Version: 4.0.0
✓ Horrible Bank and Customer Service.Third world software. God help you if you ever need to speak to CS. You will be on hold for a minimum of 30 min if you are lucky. Look elsewhere the extra .5 in interest is not worth the hassle...Version: 3.5.0
✓ Glitchy/buggyI can’t get logged into the app but have no problem logging into the website. I enter my username and password then it takes me to the enable Touch ID screen and when I turn it on, the option to continue grays out and the app freezes..Version: 3.5.0
✓ BEWARE BEFORE YOU OPEN AN ACCOUNT!I haven’t even had this account for 24 hours and it’s been a nightmare. I wanted a new hys to split funds for different things. So i open this account (HUGE MISTAKE). i Cannot transfer any funds into the account. The app and website is terrible. It lags, it kicks you out randomly, it won’t load half the time. I called customer service and was on hold for HOURS before i was able to speak to someone Was told by different representatives that it hadn’t gone through and a ticket was made. I decided i just wanted to close my account. I moved the money to my other Citibank HYS account. All of a sudden a new representative tells me the money is pending and it did go through. It shows nothing is pending on the app or the website and the last representative was not able to see that. This is insane. The hold times are ridiculous. Do your research before you open. I’ve been with Citizens Bank for over a decade and assumed it would be a similar experience. I was so wrong. Not even 24 hours with this account and it’s been nothing but a dang headache. Listen to the reviews, don’t put your money here..Version: 3.5.0
✓ The slowest app - clearly a bare bones version of anything usefulN/a.Version: 3.4.0
✓ Still “under construction”?Even after the latest update, I still can’t log into my account on the app..Version: 2.0.0
✓ Touch IDTouch ID profile cannot be saved in profile setting. Fix the app!!!.Version: 3.1.0
✓ Login with Face ID doesn’t workThe login process is very clunky and Face ID doesn’t work most of the time.Version: 2.2.0
✓ Completely deadUpdated the app today, and was looking forward to the alleged improvements to what is the barest of bare-bones banking apps. However, the app is completely dead. I can’t get any portion of the log in screen to respond, so I can’t insert my password, get help, etc. I was set up for touch login, but unsurprisingly, that doesn’t work, either. In short, this latest update is wholly nonfunctional. Hopefully, I can still access my information though the website..Version: 3.3.0
✓ App Does Not WorkDespite receiving an email from Citizens stating that this app was ready after over 4 years of waiting, it cannot connect to my account information. The fact that this app made it passed testing is impossible; it just doesn’t work..Version: 2.0.0
✓ Doesn’t workI downloaded the app and signed in. I got to the 2nd screen to verify my identity by either text, call or email. I couldn’t choose anything. Tapping on the choices didn’t work and the continue button wouldn’t highlight until a choice was made. Tried several times, waited, removed and reinstalled twice. Nothing worked. Deleted..Version: 3.2.0
✓ AppEchoing all the other reviews saying the app has limited functionality. Mobile check deposits is possible on web but not installed app? Huh? Also the linking to other banks does not work…I go through the steps several times and still noting shows as being set up..Version: 3.4.0
✓ Can’t log in if password has spacesThe app doesn’t allow me to type spaces in my password so it’s completely useless..Version: 2.0.0
✓ Interest rate good but app not that goodInterest rate for high-yield savings is good but I made a transfer and it us not showing up yet. Over one day later. Would like to update password to one picked by iPhone can’t do that. No way to even update password I think. Hard to trust the bank with your money when the app is not that good..Version: 3.2.0
✓ Gawd awfulI want my money back. DO NOT OPEN AN ACCOUNT WITH THESE MORONS.Version: 4.0.1
✓ I phone ok I pad?Works fine for basic things on I phone. I pad never works says account not accessible..Version: 3.4.0
✓ JApp is limited and basic. Made a transfer but not sure if it was submitted successfully or not. The app won’t show you a history either so you just have to wish and hope for the best ..Version: 2.2.0
✓ Worth less than their websiteDon’t waste your time. This citizens access stuff feels slimy and scammy. A real bank uses plaid to integrate to other real banks? No ach? A website that says to use a no-existent feature of their mobile app to make deposits? No clues as to how to get your funds out? Yikes!!!.Version: 3.1.0
✓ App down for over a dayI thought this was a great idea but poorly executed by Citizens. I have had this account for 5 months and experienced outrages 4 times with one of them being over a day. Since the app is the only way to access your money I find that extremely unacceptable. Citizens needs to read this. Since you have brick and mortar stores , when these events happen . YOU NEED TO KET YOUR CUSTOMERS ACCESS THEM TO ACCESS THEIR MONEY . I am beyond done with this app and Citizens access.Version: 3.3.0
✓ App is unusableThis app is unusable. I have latest app version and latest iOS updates. The 2FA screen is unresponsive. I’ve tried many times and can’t get past this screen..Version: 4.0.0
✓ Keep signing outThe app keeps signing me out despite checking “remember user ID” and enabling Face ID..Version: 2.4.0
✓ Doesnt function well at allThe app doesn’t function well. There are to many areas that simply don’t function well when compared to other banks similar apps. For example login time is extensive to the point the user feels the login is t working. Not ability to deposit via app. The app doesn’t store settings for fingerprint login. The list goes on..Version: 3.2.0
✓ Terrible app & accountThere is a delay before the funds appear in the account. I wasn’t able to access my account for an extended period of time. I was unable to contact a representative. I was placed on hold twice for over 40 minutes & gave up. I’ll be closing my account. I wouldn’t recommend this app or this account to anyone..Version: 4.0.1
✓ Horrible appJust stick to website. Asks to verify transaction, but then gets stuck and crashes. I removed app and redownload it, still stuck in the same place..Version: 3.3.0
✓ App no goodNo mobile check deposit on the app. Very limited functionality. Won’t really let you transfer money out from the app. Seems like an 18 year olds computer science project..Version: 2.2.0
✓ Website AND customer service say you can deposit a check through app but you can’t.Was trying to fund a new savings account but will just close it..Version: 2.4.0
✓ Please fix Touch IDThe app doesn’t bring up the option to log in through Touch ID on iPhone SE despite enabling the option. I still need to enter the password every time I open the app. Please fix!.Version: 2.0.0
✓ Really poor appFace ID doesnt work. Slow load time. No indicator of when funds will be available. Back end money movement is incredibly slow. I also looked into this to see if it was a scam because both the site and mobile app are so bad..Version: 3.2.0
✓ Missing basic functionality1) Tells you to use a more secure password with spaces, but password field in the mobile app does not allow spaces, so you have to reset your password without spaces. 2) Does not have mobile check deposit - you can only view the amount(s) and transfer between bank accounts..Version: 2.2.0
✓ Not functioningWonder why this app even exists if you can’t log into your account.Version: 1.1.0
✓ Great interest rateAs a high yield savings account, it’s one of the highest in the nation, but it’s important to note there’s not much user functionality from the app. The other super important thing to know is that Citizens Access is a branch of Citizens Bank, but it has its own separate website & app. So your login information for Citizens Access won’t work at Citizens Bank. I was confused about that for a few days. Lol.Version: 3.5.0
✓ One of Best savings account online.They are advertising one of the best APY for saving accounts online so I just opened new savings account. However, after reading all reviews I’m not sure I should fund this?! It is just a a savings account for me so I won’t need all the bells and whistles on the app, however It is a little concerning not knowing if finds can be access when needed!? I did have trouble signing in the first couple of times on website and phone but it seemed like the website wasn’t syncing with Phone app. Same password would not work on the two devices..Version: 3.4.0
✓ Not the bestI don’t usually do reviews, but I really wish this app worked even a little so I don’t have to go through a web page. I can’t get the information I need. Please fix it!.Version: 3.1.0
✓ No Accounts ShownAll my accounts are listed when I go to the website, but when I go on the app, it says I have no accounts yet. Something’s messed up with the app!.Version: 3.5.0
✓ Beware fake reviewsThree reviews when I downloaded, and all five stars. But when you sign in you get a message saying still under construction. So who thought this was a good app if it’s not actually done yet?.Version: 1.1.0
✓ App is broken on older iPhoneGot to 2FA screen and press continue, but it goes back to the same screen. Can’t click send code button since it goes back to the previous screen immediately..Version: 3.5.0
✓ Slow to no goThe app has been really back lately and today April 12, 2023 it says FAILED when I try to log in. When I do finally get to log in, it says missing information. It’s my mortgage info. It’s not there at all PLEASE LEARN FROM THESE REVIEWS.Version: 4.0.1
✓ Limited functionsYou can’t even add an external account on the app for a balance transfer..Version: 2.3.0
✓ No Mobile Deposit Even Though FAQs say otherwiseYour FAQs on the website and in the app direct users to deposit checks via the app but the app does not provide this functionality. Do better Citizens!!!! So the only way to make a deposit is to use another account in a different bank and then transfer money to Citizens Access or mail checks via snail mail! What a joke..Version: 3.4.0
✓ Terrible bank and AppVery glitchy app.Version: 2.4.0
✓ Mobile appTotally confusing and no phone assistance after hours.Version: 3.2.0
✓ DisappointingApp won’t load my accounts. Still waiting for an update to fix the problem..Version: 2.0.0
🙂 Citizens Access Positive Reviews
Citizens Access works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Citizens Access.
⛔ Citizens Access Problems
