Crocs App Negative ReviewsCrocs, Inc

Crocs Negative Reviews

4.8
4.82595 star

Total 81 Negative Reviews

Crocs App Complaints & User Negative Comments 2024

Crocs app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using Crocs? Can you share your negative thoughts about crocs?

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Crocs for Negative User Reviews

App or website?If you sign up for text messages for 15% off or something, then it’ll send you messages about sales and deals; in the message it’ll have a link to the website but if you have the same account on website and app they don’t link to each other. My cart on the app isn’t on the website and my order on the website isn’t on the app..Version: 2.0.8

App wouldn’t work for a weekWhen entering delivery address the Town section was blank. I tried for over a week and today it finally worked.Version: 2.5.1

Order cancelled.Why was my order cancelled, im thinking this is a scam !!! Im concerned its a scam.Version: 2.3.0

MisleadingThe promo code was 15% off and free shipping but I was still charged for delivery?.Version: 2.3.0

Pretty good!The only is that when I try to flick through the photos of the Jibbitz but there’s no option and there’s only displaying the photo of the charm, not the photo of the charm on the Croc.Version: 2.3.0

Poor customer serviceI was chatting with a team member & was rudely cut off because I didn’t respond within 1 minute, however I was kept waiting for over 20 minutes. Doesn’t make sense to me. My questions had not been answered fully.Version: 2.5.2

Un,Necessary removal of AfterpayI can’t believe you removed Afterpay after so many of us have been loyal customers to you and paid our bills on time to make sure that you got your money when you wanted your money through Afterpay now you take it away and there’s children out there that we’re depending on this for mothers and fathers we cannot afford to people paid at the time, but can’t afford to pay every two week payments You’re wrong for this I would order much much much more but I will no longer be ordering pairs in pairs of crocs. There may be one here and one there. Thanks for nothing Crocs..Version: 2.0.7

Easy but buggyThe app is wayyy easier to purchase on than the website, the layout is very streamlined and simple and it’s not too clustered, however when searching through the catalogue, the app will not load more products than the 24 that are already on screen. So I am stuck using the website to continue looking deeper through the catalogue, and then using the search bar (that may or may not work) in the app to find the items that I liked..Version: 2.0.5

Cancelled orderNo reply no response.Version: 2.3.0

Customer service doesn’t helpWhat’s the point of having customer service if they don’t actually help the customers? I messaged up and ordered the wrong size, when I call customer service because the app doesn’t let you speak with a person the friendly gentleman on the other end of the line says he can put in a request but, I’ll more than likely have to wait till i get the order and return it. I received an email the next morning stating this. If it’s less than 24hrs and I don’t see why it’s easier for you if I return my item then having me order a second item and return one? waist of peoples time..Version: 2.0.0

ShippingNo option for free shipping.Version: 2.3.0

WTH is going on with my stuff!?I had a good experience the first time i ordered awhile ago. However, after ordering what i wanted slides, Crocs & jibbitz, was charged for the order on 11/6, then a few days later was refunded the entire order amount...so i waited again until November 16th to reorder, well of course as soon as i did that BOTH charges added back and took out over $100....so with no email, text, call...NOTHING!! Did the same to my son only he got an overdraft bc he didn't realize they had refunded it and thght he miscalculated n spent a gew bucks n didnt have quite enough to pay when it "came back" well my Son got his order...i didnt get anything then i got the first cancelled, re-ordered order and all the sudden i cant find order #2!! AND i got the measurements wrong and ordered the wrong size 😑so ill hopefully have my crocs by Valentines day!! Hopefully.....we'll see....Version: 2.0.5

Lost package, lack of communicationMy sister ordered us crocs which sat at their warehouse for 10 days until we were able to get in contact with someone at crocs and they told us our order hadn’t shipped yet without any explanation. A few days pass and we reach out again multiple times and crocs finally responds and proceeds to tell us they lost our order. They have offered to ship our order again but the item my sister ordered is now out of stock in her size. She has asked crocs to refund her item and to ship mine still, but here I am writing this review as we haven’t gotten a response yet. Real professional crocs, cheers..Version: 2.5.2

Wrong Location DetectedDownloaded the app in UK, detects my location but shows all products & prices from US websites in $. Then when I go to place the order, doesn’t recognise my pin code..Version: 2.0.7

Had to download app to orderI tried to pay for my order on the web twice over the last week. The first time, I was told by customer service to download the app to make the purchase. I waited 6 days and tried the web again (different browsers etc). Still didn’t work, so I had to download the app to make a purchase..Version: 2.2.0

Crocs app. With praying for proper deliveryHad difficulty adding to my order, after selecting items for the 3rd time I needed to start over again. Then my order I prayed was correct & needed to check again. I wanted to Apple Pay, but ran out of time & patience. I’m glad it’s secure. Praying everything is correct in the end, and it gets delivered in a timely manner to a future address..Version: 2.1.1

15% off didn’t workDownloaded app to get 15% off my croc only order (no jibbitz as stated) but it didn’t work. Was charged the full price 😑.Version: 2.4.0

App Needs FixingI LOVE LOVE LOVE my Crocs but this app needs serious work! At some point it was great but recently it has been slow in loading and when I am on WiFi it won’t load at all! I thought maybe because I was using iOS15 so I updated, but nooooope!…It’s still very slow in responding and same results. I literally have to go to the website and not even use the app. Kinda disappointed because with the app I get special alerts. ☹️.Version: 2.0.2

???????!!!!!!!!!????????This app and Crocs customer service (both online & in-store) is a whole joke. The app kicked me off three times after welcoming me. I have been able to log on to the website and buy Crocs without any issues. Suddenly I’m not being allowed to stay logged on?!?! So I call customer service; the CSR was nice but the only way she could help me is to reset my password to one SHE or the system generated! How is THIS secure?!? So now I have to do a forgot password and reset it all over again, when that shouldn’t have been a problem in the first place. How is it I can log on to the website, but not the app?!?! Hey techs…how’s about making an app that works. There wasn’t even an option to speak to someone about technical issues..Version: 2.0.7

A lot of work needed to make this a good appNo way to show the details of an order in the app. It just flashes for a few milliseconds and goes away. No way to find order cancellation option even within the 30 minutes cancellation window. Also if you add an item suggested by the app into cart (because it’s relevance to your items already in the cart), the app will freeze and you have to kill the app and restart it again. Hopefully the items in the cart are still there! The company seems passionate with the app based shopping but unfortunately this CROCS official shopping app needs significant improvement..Version: 1.1.5

Shows shoes cheaper but can’t get them for that priceI see lots of cheaper crocs on the site yet I was not able to get at that price so deleted the app.Version: 2.1.1

Poor selection of CrocsThe app is fine, but I’m so disappointed in the lack of Crocs compared to what you can buy in the US. If you look at crocs.com there are so many awesome designs but the shipping costs a fortune. Why can’t we have cool Crocs here?!.Version: 2.5.1

BooFalse advertisement no wu tang crocs.Version: 2.5.2

Simply… Don’t bother with the app or ordering anythingApps super glitchy so I just went to the website they take your order then you wait a week (website says 5-7 days) so I waited then I got a hold of someone through the website because I was just curious to when it was looking like my order would possibly be shipped out and they told me that due to Covid they are understaffed and backed up which I totally understand and willing to wait to problem at all but then a week later you get your money back without and communication no emails, nothing. they just cancel your order so just god tier experience all around lol wish they would communicate better.Version: 2.0.5

CrocsReally good.Version: 2.0.8

I really want this to workWhy does a different size then I selected get put into the cart?There are other problems but how can I order anything if the size is incorrect? I want to make a purchase but I want what I selected. I have tried this app on my iPhone and IPad . No success. I have reset them to make certain there were no glitches. I even deleted and reinstalled it. I emailed Crocs for help. They just said wait and try again and try a different device. So no help there. Help, please. I’m being closed out. Livey.Version: 1.0.88

ConfusingWont load more when i press the button, wont let me select a suburb/city. otherwise good.Version: 2.0.7

App has defectsApp is not linked to online account and doesn’t picks the details if you have an online crocs account. If you try and reset the password it says invalid details, if you try logging in with same details like online where u can log in successfully it shows an error on app. App also doesn’t allows to reset password. Online no issues everything is working logging in resetting password but same log in details not working in app..Version: 3.0.5

ScamTHIS APP IS A SCAM!. I ordered and was charged but the status said that it was canceled. It canceled it self. And when I tried to call the number that they put in the app . It’s not connected which usually that number doesn’t even exist or not in use anymore. I tried to live chat and apparently when I was ordering my stuff it was “out of stock that’s why it was canceled ,and that I just ordered it again when it’s in stock and I won’t be charge” I told them that I was charged and want a refund and they gave me a refund number and said that I will receive my money back with 7-14 days but as I wait nth is coming through. And when I tried to contact them again “live chat wasn’t available and the number is still not connected. So this is a SCAM DO NOT DOWNLOAD THIS APP OR ORDER HERE!!!!!!!.Version: 2.2.0

Bad appHello everyone, for me it is the worst application I have ever downloaded, I ordered some crocs and they never arrived, when I wrote to them they told me that they had turned them back and that they would refund my money, they ask you for a lot of information and in the end they do not use it Because no one sent me an email, not even a message to notify me that they would not arrive, I was waiting for them for three weeks and in the end I don't have them with me, I don't use the application anymore, regards.Version: 2.1.1

Broken?It asks me to sign in every time I start it up. It doesn’t save my login details. Is this a bug? It’s frustrating to use instead of making it easier..Version: 2.3.0

TerribleSeeing as the app redirected me automatically to the write a review page - here we go I was forced to use the app instead of the website to use a promo code. The app is slow, clunky and kept forgetting my address. It also didn't work with Apple Pay which I always use successfully elsewhere. Fix your app!.Version: 2.4.0

App is Useless !!This app is literally useless !! It doesn’t work for half the things it was designed to do! Try to load an order, NOTHING. Try to set up a return, NOTHING. Try to contact support, NOTHING. Don’t even get me started on the wishlist..🤬🤬 Also, what’s the point of me being signed into the app if it’s going to constantly ask me to sign in anyway when I try to order or ATTEMPT to get the status of an order because as stated, IT DOESN’T WORK!? It’s extremely annoying! If I could give the app 0 stars I absolutely would..Version: 2.0.5

Not reliableEvery time I get on this app (iPhone) it either crashes, won’t load products, freezes, or shows that I have 0 items on my wish list after hours of shopping online and favoriting items. It’s extremely frustrating, and the website is just the same. Both have prevented me from purchasing online because I get so frustrated after many many failed tries..Version: 2.0.0

Stop forcing me to enable notificationsI get this pop up on the app every time I try to shop. It is so annoying and I might not use this if it continues.Version: 1.1.5

UselessTried to buy something, but it won’t go in bag. Buffers for ½ hour-repeat-same result. Wouldn’t let me register. Stated my email was incorrect - how would they know? Stated matching, copy pasted passwords didn’t match. Months later now, thought I’d give it a go….re-registered and new password went through, but now the prices are in GB £, rather than US $. D/C’d the app and reinstalled it. Still in sterling, though it shows all the local stores. I think I’ll stick to eBay for my Croc purchases!.Version: 3.0.2

App doesn’t workApp doesn’t work, I can’t add anything to my cart to purchase..Version: 3.0.2

Don’t downloadHad my order cancelled twice and someone else’s Apple Pay was saved to my account..Version: 2.5.1

Improve websiteDifferent price in the app compared to website and payment method sometimes not successful.Version: 2.3.0

I’m annoyedWhenever i go into the app and click on the first section it kicks me out so i can’t even use the app.Version: 1.1.8

Full of bugsHave only had success using the app once or twice. I have tried to make 2 orders. Apple Pay is an option, but I can’t pay. Every time I try to log in I have to select “forgot my password” and create a new one because it doesn’t offer the option to save my password and I select a “strong password” and there is no way to remember it. Today is a new one. I want to buy another pair and it won’t add it to my cart now. Earlier today I got it in my cart, but when I went to my cart it wouldn’t load. I am getting very frustrated..Version: 1.1.5

TrackingTerrible organization for trying to track a package, the only way to track it is to go onto the croc website and they have their croc add pop up every time you try to do something. I’ve checked multiple different package tracking websites and not one of them can find my package. And in order to reset a password they email you, fine right? No, they don’t actually email the address you give them, nothing shows up even after multiple attempts. Horrible app, should’ve just got a pair of crocs from Amazon.Version: 2.0.2

The pound was squeezed out by the dollarI downloaded it in the UK but the price is not in pounds.Version: 2.0.8

Payment optionsThe app allowed me to use PayPal or Apple Pay or pay but the full suite of payment options as per the site where not available. I still like a full site so you can see all the products together so I don’t think I will be using the app in the future.Version: 2.3.0

App code didn’t workI signed up they said an email with 15% off would come. It didn’t I got the app, I used the app discount code it applied as it should have but at checkout would not take of the discount, after hours of trying I just paid full price. I’m a bit disappointed..Version: 2.5.1

WowPossibly the worst app I’ve ever used. Took me 15 minutes to use the checkout. Absolute anti business. Serious re design required..Version: 2.3.0

Wrong regionI’ll give this app a higher review when you can change the region. I live in Canada and I have a Canadian crocs account but I can’t sign in with it on this app because it’s US only. Not very user friendly..Version: 3.0.5

Never againMy order got cancelled due to an insufficient address which I got shoes delivered there before but whatever since they wanna cancel my order I would like my money back for the fact they took my money and I didn’t the shoes so I would like the money back so I can spend it somewhere else where they told me I’d get a refund within 7-14 days which is fine it’s been a month still haven’t gotten anything I tried contacting customer waited 40 minutes for a agent who didn’t even respond back and so the time ran out went back to customer server and tried to reach out to the same agent got the same one again and didn’t even speak to him because he closed the chat before I could even state the problem.Version: 2.5.2

App doesn’t workPay close attention to the positive reviews here—most don’t actually rate the app itself. They seem to be fake or paid reviews—sometimes for a budget app, not the crocs app. I was forced to download this app from the mobile site in order to view one specific pair of shoes but the app itself barely works. When filtering results for size, first it shows zero results. When you wait, more results appear but not the full amount visible on the actual website. When you attempt to “load more” results, it “loads” but shows no additional shoes. If you use this app, you will be missing out on available options..Version: 1.1.8

Discount is a lieDownloaded to get 15% discount. Checked terms and conditions and did everything correct. Footwear only, no jibitz or socks. Still won’t work..Version: 3.0.5

Poorly made appPoorly made app.Version: 2.5.2

???I thought when you order on this day, you were supposed to get free delivery but I was charged 13 bucks.Version: 2.5.1

One of the worst apps I’ve been counted in a whileSo I have the Crocs app on my phone but at this point there’s no point of having it as it’s easier just to go onto the website if you go on your order history and if you had view details for your order it will never open you will never see the details you get a white screen most of the app never actually works. Yes, you can shop you can buy but that’s about it other than that the app is useless..Version: 2.0.5

Not able to buy anything so farEvery time i buy something. A few days later. I would get an email from crocs that my order has been canceled?!Whats going on?.Version: 2.0.0

BuggyApplePay wouldn’t work. Several things didn’t load. It doesn’t integrate well with Apple’s password saving. Annoying that some products are app exclusives because I would much rather just order from the website rather than needing a whole app just to buy some shoes..Version: 2.1.1

Leaking customers‘ informationRecently a lot of people informations are leaked by crocs,every one who we bought received fraud text. for me,That‘s my first time and also my last time buy something from cros online..Version: 1.1.8

BadDidn’t got the discount.Version: 2.5.2

Will not be ordering every againI placed an order on 11/22 for two pair of crocs. I then placed another order on 11-25 for one pair of crocs! I received the order from 11/25, but have yet to receive the order from 11/22! Called customer service waited for 46 mins to be told it’s not yet shipped couldn’t speak to lead person nor manager but was told they will call back. I sent emails about my orders but no response as well! I understand that every business is short staffed, but when Will management step in and take responsibilities for the short comings! Will be returning all of it when it arrives. Very disappointed!.Version: 2.0.5

Needs drastic workNot great. I have tried logging in to check the status of my order but it doesn’t recognise my email address and password. So tried registering (in case I haven’t created an account) and it won’t accept my email address stating that it is not valid. It also tells me my password does not meet requirement despite all 4 requirements being ticked. Needs some drastic work by the developer..Version: 2.3.0

App bugsPages don’t load all products. The billing page won’t let me type the suburb so a purchase can’t be made.Version: 2.0.7

Does this even work??Every time I try to use the app it will let me click on the menu example : I clicks on search; then Mens; then boots/ slides/ clogs; then as soon I hit whatever style or shop all the whole screen goes black and the app shuts down. I have uninstalled it, reinstalled it hard reset after I deleted the app, then I downloaded the app again. Same exact thing every time EVERY TIME! Like not my once have I been able to look at anything on the app without it shutting down like 2taps into the app… SEND HELP!! I need access to the APP EXCLUSIVE products!! 😣😫🥺.Version: 2.0.5

Bad App for iPhonesLove Crocs, hate the app..Version: 2.3.0

HorribleI tried ordering on the day it was 2for $50. It was the biggest ——in my life. Was on telephone approx 5 hours total. Each time I called it 45 minutes on hold then when I tried chatting I was 76 in line. Then they couldn’t help and everything was there fault that I couldn’t order. So then my order was split up because they left one in the cart. Then when I finally get them. There to small. Now the app says I’ve never ordered. I’m furious and will never order again. If they can’t higher capabable telephone operators who answer the phone. 😡.Version: 1.1.7

Good appNeeds alot of work to be fast And need to have the cancel option without waiting to receive the order ...Version: 1.1.5

App / webwiteCrocs are great and comfy. Their app and website are riddled with issues. Tried buying shoes thru website. When payment type came up, I selected apple pay. Confirmed my address and then proceed to ask for my credit card information. What?! So I went to the app and signed in. It knew where I wanted to ship (my default address). It prompted me for shipping method. Couldn't select it. Turns out I had to edit the address and then hit save with no changes. Then I could select type of shipping and then to payment (apple pay worked correctly in app). Oh mylanta!.Version: 2.1.1

Crocs website offers in app only promo codes that don’t even workThe crocs website offers you a free gift if you download this app and use code APPGWP. Code invalid, spoke to their customer support team “sorry that’s expired” it’s literally the add running on your own website right now, it’s still live on your website. But it’s apparently expired now. Get your act together crocs UPDATE: Their 15% off code + free shipping still charges you shipping and gives you 5% off. Jesus Christ 🤦🏻‍♂️.Version: 2.3.0

Good but lacking optionsNice site for a start but I can’t search by features. For example if I click on classic, I can’t then filter by ones with an adjustable strap. This is the same issue with their website as well. If you type in adjustable strap, you don’t get the all-terrains as an option. I think both the website and app is seriously lacking on key filters for those that are looking for something more specific..Version: 2.1.1

UselessOrdered using the app entered payment then items were deleted from cart. Selected items again and enter payment details again, this time it worked. Next day order is showing as cancelled with no explanation. Don’t use this app, waste of time..Version: 2.3.0

Needs an updateDow loaded the app and I have to admit the layout is great, however the prices on the app are different to the website. It does show some good deals but is advertising some crocs at full price which are 50% off on the website.Version: 1.1.8

Needs more functionsCannot filter products, cannot track or even view purchases made through appt… website is much better..Version: 3.0.5

😒🤯Cette application est toujours entrain planter pas moyen de passer au payement car l’app se ferme . Même pour regarder les produits sa plante ! Ben ben ordinaire 😒.Version: 2.0.9

Doesn’t even work!Whenever i open the crocs app no matter if i’m on wifi or not it takes me 2mins for it to open up to the home screen. and from there it’s the only part of the app that fully loads. you try and click on anything and it just brings you to a blank page with nothing but black lines on it. nothing will load. and it kicked me out of my account and i can’t log into it again because it won’t load to the account info.Version: 2.0.8

Horrible horrible horrible!!!!2 weeks later and still have not received my order! I called last week to find out why and they didnt have my full adress even though i gave it to them! They asked if i would do their job and contact the delivery company to give them the correct address! I told them i tried but they wanted to hear from CROCS, not me! I called today and didnt want to tell the same info to so many ppl so i asked to speak to a manager! They REFUSED to let me speak to a manager without getting my information first!!!!!! I didnt want to tell 8 different ppl my info! I feel like they shdve already taken care of this! I WILL let the PRESIDENT of the company just how poorly they are treating their customers!!!! And I still dint have my crocs from my order placed 10/31! And a manager/ supervisor refused to speak to me! Worst customer service ive ever gotten! This is NOT over!!!! The person who just wanted her crocs!.Version: 2.5.1

Very averageI am surprised that I have to type in my credit card details repeatedly even though I have purchased previously from this app..Version: 2.3.0

CommandeMa commande a été annulé sans avertissement. C’est décevant..Version: 2.1.1

No customer serviceJust a blank page. I ordered crocs for my family and they are all slightly too large. Now I have the nightmare task of getting them replaced. 😭.Version: 2.3.0

Needs workI was able to make an order and I put my whole address correctly but it automatically changed it so my order was unavailable to be shipped now I have to wait for 5-10 days for a refund and 5-10 days if I buy them again and every time I try changing my address it won’t let me the save button doesn’t work and when you go to help a video is always popping up. The app need further development because of this issue I did not get my order..Version: 2.0.0

MisleadingThe download app offer didn’t work with the free shipping and 15% off. Would only do one not both as advertised..Version: 2.3.0

Give overseas military some love.1.) the site/app doesn’t have a state side option in the shipping/billing drop down menu. Military overseas purchases that rely of APO shipping doesn’t have “AP- Armed Forces Pacific” or “AE -Armed Forces Europe” as a drop down option. 2.) the app is slow to respond to clicks but works and the layout is nice. 3.) when trying to write a review “in app” the font is white letters on a white background. I think it’s because my default settings is dark mode. Could be a bug..Version: 1.1.5

RubbishRubbish, wrong info, cancel order automatically.Version: 2.5.1

HorribleCrocs is horrible, I placed an order, they canceled it and they did not send me the cancellation email and they still deducted the money, I called several times and they never responded, I had to call 3 days in a row to finally get a response, I placed the order again and the same thing happened, months later I decided to place an order again and this time they charged me the money but the order was not seen in the app it was like a non-existent order but they charged me all the money, and they also have terrible customer service.Version: 2.3.0


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