UKG Wallet Negative Reviews

UKG Wallet App Complaints & User Negative Comments 2024

UKG Wallet app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using UKG Wallet? Can you share your negative thoughts about ukg wallet?

UKG Wallet for Negative User Reviews

✓ Nothing to depend onI don’t normally write reviews. But it’s such a downer when you’re using this wallet as a benefit and the app, or business, or the team is dysfunctional. They say it takes 24hrs to update earnings. Yet there’s a lapse, without any updates, which takes days. I don’t think it’s fair to offer a dysfunctional service. You’re getting people’s hopes up and creating an exciting offer of benefits for hard hours worked (healthcare), and letting us down..Sarah LPNVersion: 1.0.10

✓ This app doesn’t workI have for four months now tried to get help to access this app. I have called several times. The customer service is absolutely rude and foul. I have been hung up on countless of times by the workers and they don’t care. I’m highly upset and def will let everyone know who try’s to use this app that it’s a waste of your time..Genna WardVersion: 1.0.10

✓ UpdatesThe app does not update like it should. Therefore you cannot really access your pay in advance because it’s showing you didn’t actually work when you did. When you reach out to chat your message is never responded to. You have to call a live person. It really is a terrible app. Employees get excited that they have access to a pay app and then it doesn’t work properly. I’ve had Daily Pay at another employee and it immediately updated as soon as you clocked out and you had access to your funds if need be. Much better app..Crazy For AppleVersion: 1.0.10

✓ Customer ServiceYes being able to access my paycheck early is amazing but recently I needed to access some money and it said “system unable to retrieve funds”. So I tried calling and chatting with customer service and not once was I able to get through or talk to a representative at all. Something they need to work on..Rollo67Version: 1.0.8

✓ Has potentialGreat to have but once you use once it won’t let you log back in and the support team takes forever to fix the issue! After they fix the issue it’s only good for one day then back to sorry can’t log in.Renea2121Version: 1.0.5

✓ Unable to access savings moneyUKG updated the app and now I cannot access my savings money. I tried to contact costumer service and was fold they cannot do anything about it and asked me to send an email which I did and up to now, for almost a month I see my savings money with zero balance in the app and no one seems to know what’s going on and where my money went. There is a scam going on and I want to warn everyone not to deposit your money in UKG. So annoying and frustrating..JA08012023Version: 1.0.10

✓ Hours doesn’t updateThis would Be a good app and service to use if payroll at your company would update the hours like their suppose to. That’s the only way it works. I work for waterton/pathway and they don’t update their hours. I used the service before. It’s easy self explanatory, and comes in handy. But again, it doesn’t work if payroll doesn’t do their end..TdlmarshallVersion: 1.0.6

✓ MidThe app works, but barely. Forgot password? Good luck, you’ll look at a load screen for an eternity. The app crashes when adding cards through a certain a screen, but you can eventually get a work around to work. This app could be greatly improved with some bug fixes. Until then, 3/5 at best..BounceWinduVersion: 1.0.11

✓ Worst experience.I cannot give a worst review for an app! I’ve tried countless times to contact someone for help and have been getting case numbers with promise’s for resolutions in 24/48 hours and nothing. Sent emails no responses…no one seems to want to help on this app. Come on people! Be professional and get on it! At least respond to the online chat, at least respond to emails! At least get back to your cases that were opened. Anything!?.KH2900Version: 1.0.9

✓ No access to money no live personGot the card it worked once, ever since then it’s never worked again for over three weeks. I have messaged them and called them with no response. The three times I spoke with someone I was told it would be fixed in 24 hours. No follow up never fixed trying to get the account closed now. Don’t waste your time it doesn’t work nor do you get your money. It’s honestly more of a headache and anything else..Beachowen86Version: 1.0.10

✓ ReviewLove that we are able to access our money when in need but I don’t think we should be texted on our own money when taxes are already being taking out regular checks.Nickname11156Version: 1.0.10

✓ Hopefully gets betterIt was good at first. Then I haven’t been able to access my funds for almost a week. I call them and they just tell me there is an issue and they are working on it..NatelowdaVersion: 1.0.11

✓ Terrible!When I was able to log in which was months ago the features such as access earned wages didn't work, like screen wouldn't even load. Now I can't even log in changed my password 20 times even though I knew I was entering it correctly. Still getting an error message saying make sure you entered the correct info and it has been MONTHS. No updates to the app nothing and judging by the reviews customer service doesn't care. 🚮.BilalTheShow13Version: 1.0.11

✓ Not dependableI paid over $500 in advance my last check and it won’t let me advance still. It’s been a full week of me working so I have the hours available, and they still keep saying they’re looking into the matter. To make matters worse my son whose home for summer break is starving and I’m pregnant and starving as well. They should have taken half of the money if they were going to pull “system errors” like this. Then the chat person asked me to send proof of them taking the 500 from my pay stub and somehow can’t see that I don’t have a balance of anything due. Can’t get food stamps Bc I work full time, can’t advance because they’re having issues on their end for longer than a week. This is why I WONT switch to having my full check with UKG..Maria4444yooVersion: 1.0.10

✓ Bad Customer SupportI have had an issue for weeks now where I cannot access my pay. I talked to my work and they told me it was the app. I was injured at work so I didn’t receive my regular pay check but after my pay checks resumed and I recovered the app never continued to display my balance and hasn’t worked since. I have contacted their customer service over half a dozen times and no one has helped me fix the issue..LucySkywalkerVersion: 1.0.10

✓ Over 2 months issueI’m having trouble using you guys because every time I need there is a issue with my account. It’s been over 2 months now that I can access my money earlier when I need. There is also a pending transaction in my account that I never got that money deposited. When are you guys going to fix the problem?.FourtuniaVersion: 1.0.10

✓ Their agent is rude, a lot of limitations with their banksThere’s a lot of limitations with the card and their banks. I saved a lot of money here but It’s hard to withdraw your money off of it. On an ATM it wont let you withdraw more than $100 each transaction. There’s daily limit withdrawal of $500 and monthly limit of $3500. So if you have any emergency you wont be able to get your money easily. Plus the agent is rude and impatient!.RentalobanVersion: 1.0.8

✓ Bad appApplication is not what is promised. It takes 5plus days to update your earnings… so you never get the cash out when needed. One time I complained, and the associate told me I was terminated from my company. That was their reason why my time card had not updated for 5 days. This was false and offensive! I’d delete the application if my work didn’t use it for our pay..TacoMGVersion: 1.0.10

✓ I would look else whereThese people have locked my savings through their app for 2 weeks now . No one can tell me why I can’t access my money but they continue to take it out of my primary account and put it In a savings account that I have no access to I’ve called dozens of times with no one having any clue of why they are basically stealing my money . It’s illegal unfair and just plain wrong ..Dan C Maintenance TechnicianVersion: 1.0.10

✓ Don’t use this companyMy company introduced this to its employees and it was great at first, but for some reason a bug has occurred where I can’t access my money. Despite multiple phone calls with people and promises of it being fixed it has still has not been fixed. Terrible customer service..RawkpunchVersion: 1.0.11

✓ DO NOT DOWNLOAD THIS APP !!!!!!!!!!!!I’ve used payactiv for a few employers & NEVER have I felt so played ! You work , clock in on UKG & for some STRANGE reason the advancements are never properly updated & they blame the employer instead of actually looking into the issue . It’s very inconvenient & they honestly do not care to fix it as MANY others have had the same issue for YEARS ! I’ve gotten my lawyer as well as my district manager involved because I honestly think they are stealing some how some way ..Disappointed & Feeling ScammedVersion: 1.0.11

✓ Very Unreliable and inconsistentHours aren’t updated as consistently as they should. There will be times where you will be waiting days just for one days worth of wages to appear on your account. Support is also likely to end the chat with you for no reason..ReggiewitreggiesVersion: 1.0.11

✓ Don’t waste your timeI’ve been having an issue with EWA being disable for no reason at all? Even after they took all money that was ‘owed’ yet my EWA is still disabled. Been trying to call thee guys for about and month am no one ever answers the phone and it’s suppose to be 24/7 no one is in chats. No one has contacted me back..Keet MelaVersion: 1.0.10

✓ Horrible serviceIf you lock your card and the app messes us your SCREWED! I’ve called,left voicemails,emails,the chats and NOTHING!! Finally they answered and at first it was 24 hours then it was 48 hours now they are saying days! So much for using your paycheck early cause I will be paid before it’s unlocked and still have to fight to get my money off my card!! Don’t lock your card better yet don’t use this service.OnemadgigiVersion: 1.0.10

✓ Horrible!!!My employer started using this app and I downloaded it, I transferred money and it never arrived. Everyone I spoke to couldn’t help or would t . The emails were ridiculous as they come from many different people ! I still haven’t got my money and I provided bank statements to show the money was never sent but they sure took it out of my check when payroll came around ! It’s been 2 weeks no resolution ! Payactiv powers this app and OnShift which my other job uses and have never had an issue ! Oh good luck on speaking to a superior there isn’t one !.Tj tijuanaVersion: 1.0.11

✓ TerribleOne of the worst pay day apps I have ever used I tried to transfer money off of my card I have been stuck with no gas for two hours because it’s pending pending for two hours this is sick today is the 20th my app hasn’t updated since the 9 this is not something I will be using in the future this app is terrible.Nickname8692Version: 1.0.10

✓ Slow to update earningsIn theory it sounds great and at times it is. However, my earnings are hardly ever update within the 24 hour time frame. It’s annoying to always have to reach out and wait for the technical department to fix the issue. Today the chat advisor told me my earnings don’t update within 24 hours because he and I are in different time zones after he told me they update within 24 hours of me clocking out. It would be wonderful to get factual helpful information in a timely manner instead of what I’m getting..Cantbuyhouseeatout2muchVersion: 1.0.10

✓ The WorstThe only reason I used this is because my employer uses UKG Kronos for payroll. The only benefit to depositing you Check into this is to pull advanced from your checks earned wages. But you don’t even need an account for that. If you run into any issues forget customer service. They are rude, incompetent, unresponsive liars. They will claim escalate your issue and tell you 24 hours it will resolve, but you will wait weeks and still not have a resolution. Do not trust this company with your money. I would immediately transfer your wages elsewhere and do NOT pay any bills with it. If you have a dispute or if anything happens to your money you can forget about getting it back. This is not a bank it just pretends to be. Your money is safe in this app!.JR_HolmesVersion: 1.0.10

✓ Not user friendlyVery clunky is not user friendly Simply saving options not available or at least after the 10 phone calls to your customer service line they could not answer questions they could not tell how to use this app they could not tell me this was the correct app for what I was trying todo They could not assist me on how to have access to my money using there app and creat a rainy day fund with the amount that I would like to put in when I wanted to put it in.Jerry soudersVersion: 1.0.10

✓ Issue After IssueI’m going on two weeks since I enrolled. 10 plus contacts with customer service who “escalate” the repetitive issues over and over with zero resolution. I’d think by now it would be a priority for a company that provides access to payroll and my funds to go beyond escalating? 1) The debit card won’t link to my account 2) Repetitive issues with inaccurate information and no access to all that should be standard with any bank account or debit card. Beyond frustrating 3) App shows my daily hours worked but zero income. Blah- UPDATE: 4/29 still not functioning. They tell me 24 hours to resolve but of course no follow thru. Supervisor refuses to return my call. They contradict all the information, depends on who you speak with as to what info you get. I really can’t believe KRONOS AKA UKG allows it’s operations and customer support to fail at such an epic level..Unsatisfactory-Poor ExperienceVersion: 1.0.9

UKG Wallet works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UKG Wallet.