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Smart Printer App & Scan App Complaints & User Negative Comments 2024
Smart Printer App & Scan app received 96 complaints, negative comments and reviews by users. Have you ever had a bad experience using Smart Printer App & Scan? Can you share your negative thoughts about smart printer app & scan?
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Smart Printer App & Scan for Negative User Reviews
✓ Dogs**t appIt sucks.Version: 2.0
✓ Not the best appI have had this HPDeskJet 2700 Printer for over a year, it now is not available but the Wi-Fi is on and I am enrolled in Auto Ink . I am not setting it up again as it will be the fifth time. Nothing has been unplugged or disconnected. So sick of my havin* to do this..Version: 2.0
✓ CancelLooking to cancel as a purchase was made in error, very disappointed to find no way to cancel this subscription, this app is not suitable for newer printers but listed. Unhappy customer looking for a refund.Version: 1.6
✓ AppDoesn’t work.Version: 2.0
✓ HpTerrible full of adds trying to make you pay.Version: 1.6
✓ Rogue appI have never learned to use this app. Now, I’m not even sure what it’s purpose is. It keeps on asking me for a printer and when I select the printer - my only printer- the printer appears one moment and then gone the next. Further, I receive reports of successful printing of imaginary faxes that do not exist to recipients that I have no knowledge of. On other days it tells me that it has unsuccessfully tried to send various faxes even though I have never requested a single fax to be sent. This is not only dysfunctional but confusing and a waste of time. I sincerely worry if this app is not stealing information and sending it to unknown parties. How else would it tell me of multiple pages being sent to an unknown sender when none exist as far as I know and no recipient has ever been selected? In addition, you cannot send in a review unless you select a handle or a name to be used and I have put in the most remote and complicated names time after time after time and they were all taken. Not even the US government has so many names that have already been used. This is ludicrous..Version: 1.1
✓ All I want to do is print.Oh, this worked fine until I ran out of the permissible number of pages that I could print without getting the app on my phone. No one said anything about needing an app on my phone in order to print anything. This is false advertising and completely unnecessary..Version: 2.0
✓ Don't waste your time or money!This is even worse than the EOM HP printing app only you have to pay for it!.Version: 1.8
✓ Extremely poor customer support and server!!I’ve sent some a message with concerns relating the app which I spent the one time fee of $99.99 to get tech support yesterday eve, a full day has passed as it is not recognizing my HP 4155e or visa versa and have yet to hear anything back and paid the fee and the laptop for business purposes which has caused a major setback and getting paperwork out! Very disappointed to say the least, not to mention it has cost me some work and some income as well!.Version: 2.0
✓ Waste of moneyPurchased HP DeskJet 4152e and I have to wait for every print item and as always it won’t print messages from iPhone. I automatically goes to their site to pay to print my items. Worse….. the paper is behind the printer so it is flopped over the back. Horrible. No instructions. This was the worst purchase. No instructions on paper. Download their app HP Smart to print. I’ve had it. I’m returning immediately..Version: 2.0
✓ Hopeless instructionsTrying to connect scanner to iPad. Instructions like a roundabout in perpetual motion. Useless. No response from helpline phone number in Ireland. The installation process is totally maddening…..Version: 1.8
✓ Worst HP I ever bought!At least it does print when you can get the paper to load properly. It doesn’t hold as much as most HPs that I have owned. Getting the Wireless program from iPhone 8 Plus to install has proved to be impossible! The support I received upon reporting this issue was an email with the initial instructions for installation of the HP app on my phone!!!! 😡.Version: 1.7
✓ Can’t even try to use this app without payingThinking this was a one stop solution for air printing. Turns out you cannot even attempt to connect a printer without paying for the app..Version: 1.1
✓ Garbage appConstant ads. Constant pop up to pay for subscription. HP should be embarrassed but probably aren’t..Version: 1.1
✓ Relentless Contact From HPEver since I had the need to use the HP website to learn how to re-connect my HP printer to my iPad, I have been bombarded with notifications trying to sell me a contract package, which I do not want right now. Most annoying and frustrating..Version: 1.7
✓ Max 1119177Can not use at all.Version: 2.0
✓ Constant account issuesEither asking to enroll even though the printer is already enroll. Want to discontinue service but cannot because the service does not allow use of print cartridges when not enrolled. Tired of having to reactivate account just to print. HP has never stopped charging but stops the ability to print. They have too much Control over my printer!!!!!.Version: 1.6
✓ Not going to pay.Just going to say, I’m not going to pay a monthly, yearly or even a one time fee of $70 when most printers will link to your WiFi network and you can print like that. On the off chance they don’t there’s usually an app from the manufacturer that you download to do so. Same process and the only thing you’re paying for is the items you already bought: phone/pc, printer, internet. Not adding a subscription service into it that you don’t even need. 75-90% of the time.Version: 1.0.3
✓ Terrible software, convoluted, directions are impossible to understandI have installed and used printers since computers came out. I have never seen such a convoluted and user-unfriendly printer ever. The Smart HP software system is very difficult, and the requirement to use the program to print through its software is so difficult to figure out, and convoluted. The directions are difficult to understand, there is little clarity to what icon or target they are talking about. For example, if you are working in Word, you can no longer use Word’s printer icon; the Smart HP requires you to go through the HP program. The directions say you can printer within the Word app by using the share icon, but there is no share icon on either Word or HP Smart that I can see. If you are wanting to print an email you have just written or received, you can print using the in-app print function, but there is no color, and there is no color on the print preview. I have uses HP printer for decades, but I will not buy another. I may not keep this one either. Worthless..Version: 2.1.1
✓ Can’t print unless I pay for another membership fee when I already have oneI can’t print from my printer. It wants me to pay for another subscription when I already have a monthly subscription for some reason it’s not letting me print anything it’s extremely frustrating since I already pay a monthly fee...Version: 2.1.1
✓ Just bought a pain in the neckHaven’t managed to set up yet. Although I’ve just bought anHP printer, two ink cartridges and paper in all amounting to £87 they want me to shell out more to get stuff I don’t need . I can’t see how I connect the printer to my iPad without purchasing this stuff. I think it might be going back to the shop. There doesn’t seem to be any instructions about how to load ink cartridges and paper. Not very good really. Keeps asking me for a review of the thing as well. Well here’s a review then. Perhaps they could make sure I can set it up before asking for a review..Version: 1.0.3
✓ Extremely badReally bad app just wants$.Version: 1.7
✓ A waste of money?I am quite perturbed with my Hp Laserjet Pro M29w printer. I’ve been trying unsuccessfully for 4 days to reconnect my WiFi. I’ve also gone so far as to PAY for “expert” tech support. I’ve invested a lot in this piece of hardware and after inserting a brand new approved inkjet cartridge, I now own a none functioning printer. How do you rate you. Hp tech support stops after warranty, then you just keep on paying. You can do better..Version: 2.1.5
✓ Won’t connectNo matter what I try will not connect to my iPad or iPhone.Version: 1.0.3
✓ This looks like but is not the HP app you installed with your original printer. I cant my printerYou can’t reconnect the current printer in another room without that HPSmart app asks you to choose your printer- HP- then the next page wants you to subscribe monthly, quarterly or annually to use their templates when you have no idea what they are. X off the page takes you back to “connect your printer” “choose a brand” “HP” Advertisement for paid services again - X out. I don’t think this app works at all -.Version: 1.7
✓ SubscriptionIt forces you to subscribe. I bought the printer to only have to pay more money. What’s wrong with these people get over yourself..Version: 1.6
✓ BrutalNothing but adds..Version: 2.0
✓ SCAM, should be removed from storeDon’t get this, it’s a ripoff. Wanted to setup my new HP wireless printer & was having problems. Downloaded the app, stupidly not noticing it has nothing to do with HP. Could not proceed without subscribing, and again (stupidly) paid $70 for lifetime (because it was cheaper). Now stuck w/ a worthless app that does NOTHING. Went to rate it using their link & was advised it was not in my country. Lesson learned. Thought I was safe getting an app off an Apple store..Version: 1.0.3
✓ UnsatisfiedWas not compatible with HP printer I have.Version: 2.1.5
✓ Printer installationUnable to add my HP2755e to my printer installation!.Version: 1.7
✓ Bought a new house printer and I’m not impressedBought a new hp printer. Couldn’t get it to connect to the wifi. But somehow I keep getting messages saying I’m sending faxes. I powered off and unplugged the printer and yet I keep getting successful & failed fax messages. I’m not tech savvy at all but how the heck is this machine sending stuff when it’s not even connected to power..Version: 1.2
✓ MarjohThe worst most confusing app I’ve ever installed. Can’t even find my HP printer in the list of compatible devices..Version: 1.8
✓ Money grabbing!This app continually defaults to a subscription request when trying to set up a printer. Instructions are poor. App is confusing. Setting up accounts, downloading apps all to print a document! The worst of commercial exploitation!.Version: 1.0.3
✓ So complicatedFar too complex for average user. Useless tech.Version: 1.7
✓ Won’t stop texting me to set up a printerI have had an HP printer for two years. It works fine. Now suddenly I get texts several times a day on my Apple Watch telling me to set up my printer. If I try to go through the motions of setting it up (even though it is already set up) the HP app keeps trying to sign me up for extra services I don’t want or need. I can’t get out of this loop! Help!.Version: 2.1.3
✓ BuggyWhat a waste of money and time.Version: 1.8
✓ Charge for a printer app?Want to know what is disgustingly greedy? When a customer purchases a laser jet printer for over $300 and will be purchasing color toners for the life of the printer at about $100 per cartridge, and the manufacturer charges $69 for the app to run your printer over the air. Really, really classy HP. If I had known this, I would NEVER have bought this printer and now it is too late to return..Version: 1.1
✓ Terrible printer, and serviceI got this printer a few years ago and never worked. I contacted customer service and they couldn’t help me. It never worked. It couldn’t be connected, paper printing in blank , paper jammed but there was no paper. I still try to connect this printer/scanner which i never used and still doesn’t work till this day. It doesn’t , at all. Customer service never helped me to get a solution, customer service never intended to refund the money because the warranty was expired and today I have a printer that cost me a lot of money that I can’t still not use. Not even to be exchanged for a less price since the prices dropped. So unsatisfied with this item..Version: 2.1.4
✓ The worst didn’t useThey keep send out faxes that have nothing tondo with us..Version: 1.2
✓ HP TangoI almost returned this printer. It’s cute but is so difficult to use. I have to use my phone to copy a document. Can’t just put a document on a screen (because there isn’t one!) and press”print”. I use my old one that is in the basement—much easier. It does print from the computer but forget about making a copy..Version: 1.6
✓ PrinterWhy do I have to pay to use this app when I bought this printer?? Not very happy and will look for a replacement Thanks for nothing.Version: 2.0
✓ Not an engineerIf I EVER grasp how to setup and download with this printer I hope to not have to avoid my family because we can’t fax. I can’t use my app without downloading it with each use. I’ve spent many hours on a project for which I bought this printer. I scanned photos to send to my family,as well as post on social media. Then, I tried to find them and they seem to be gone. I bought this printer, because I’ve always loved HP’s technical support. Seems it’s gone. I’d even pay to get acquainted with the intricacies of this machine. I’ve downloaded the Smart Printer app and it doesn’t help. I suspect it’s a great printer if you’re technically adroit..Version: 1.0.3
✓ UselessJust downloaded and already hate it. It says it’s compatible with my printer and that’s all it does. Not actually compatible apparently.Version: 1.8
✓ Horrible I am not compatible and they still won’t return my money. Don’t go with them. They’re jerk.They are terrible. Don’t go with them. They’re a bunch of jerks. Try to get my money back discontinued. I sent it in my computer is not compatible. I have to type it in every time. It’s a complete joke they won’t even send you back. Anything they’re terrible don’t use them.Version: 1.6
✓ Printer sucksI just want to print and it keeps getting me to sign up and pay something..Version: 2.0
✓ The worstSucks.Version: 1.8
✓ Complete rip off!!Just received our new HP smart printer for Christmas and when I went to set it up it’s saying I have to pay for a subscription to use the ink?!? That is RIDICULOUS! We wanted an at home printer so that we don’t have to pay to use it. Its also saying if we opt out of the subscription we have to return the ink cartridges that came with it. What a complete and utter rip off. A new (expensive) printer should come with ink without having to pay extra just to use it. Just another example of big corporations trying to rip off and nickel and dime the little guy! Returning immediately!.Version: 1.0.2
✓ Don’t do itNot all printers are compatible. They offer you free trial but charge you anyway..Version: 1.8
✓ HP Officejet Pro 6978This is the biggest crock of crap I have ever purchased, $270 down the drain, and you have to buy a monthly agreement to use the wireless functions. I read that as being included in the purchase. It also seems to require internet with WiFi in order to set it up. This may be the most expensive thing I have ever used for target practice!.Version: 1.0.3
✓ No Instructions to go by to set it up. I have a Canon in Fla.No problem we had paper instructions. This printer is not as easy to set up without PAPER instructions. I know your trying to cut costs but I am 81 years old and I have had this printer for over a month and I am still trying to print a form. 👎👎👎👎👎👎👎.Version: 1.3
✓ What’s the deal?My understanding is I’m supposed to be able to access and print to my printer new 4140 printer from my phone and now it wants to charge me for this service. Never said there was a charge for all of this. set up instructions tells me to use this app-to set up my new printer. This is crap instructions, and set up deal..Version: 1.7
✓ Can’t get this startedError message. Can’t find a solution.Version: 1.5
✓ Very Disappointed - Product Doesn’t work!Absolute rubbish! Your app cannot find the printer. The support app is literally useless and I cannot even return the printer. The printer doesn’t print off from any computer (Apart from another HP product! Surprise!! Surprise!!!) So disappointing to buy this product and for it not to even work - I have owed several HP products in the past and will not choose your products to buy ever again!.Version: 1.6
✓ This does not send?This app does not recognize my HPPrinter that is not even listed in the data and is only a few years old..Version: 1.7
✓ Have to pay $106 to useHave to pay $106au to use app.Version: 1.7
✓ New printerCan’t load keeps coming up with previous model.Version: 2.0
✓ Printer SetupWay to hard ,horrible instructions.Version: 1.8
✓ Can’t connectI received a new WlFi from my provider, and forgot to have tech check my printer. I have been able to print something that I sent to the printer that my Granddaughter was able to connect it to WiFi, but only that one time, next time nothing I could not get it to connect! Have tried everything even tried help websites, and they of course want $70. to walk me through it over the phone. Have an Ipad and no issues with it before. So not too happy now. I can install App, then shows in my settings, as not secure— then not connected..Version: 1.8
✓ HP DeskJet 4100eTerrible setup instructions. I was forced to buy an App to complete the setup, but when I was asked to select which printer I wanted to setup, the model of printer I bought was NOT included on the list. Why would HP require me to use an App for setting up an HP printer and then not include the model of printer I purchased on the list of printer options I had to choose from? What a complete joke, so frustrating, and not funny..Version: 1.0.2
✓ HorribleDownloaded by mistake and continuously get notifications about successful faxes being sent or faxes failed to be sent regardless of me never even logging in. Unable to stop this as I am not even logged in and when I go to look at what's even being sent it says nothing has been sent. Yet notifications are popping up every 3-5 minutes on my cell phone and I can't stop it,.Version: 1.1
✓ Scammers they charge me 115 $Scammers they charge me 115 $.Version: 2.0
✓ CharletonsEndless attempts to sell you stuff!.Version: 1.8
✓ InvraisemblableJe dois payer pour utiliser cette imprimante !!!! Nul part c’était mentionné que je devais d’abord payer pour pouvoir utiliser cette imprimante . Je viens de le brancher la première chose que je vois à l’installation de l’app c’est un paiement à faire. Je la retourne immédiatement NON MERCI!!!!.Version: 1.0.3
✓ ScamDoit payer un frais pour connecter une imprimante. De plus, ils ont même pas l’option de même leur propre imprimante..Version: 2.0
✓ Printer not workingMy printer will not work until I join instant ink. This proving difficult.Version: 1.0.3
✓ Terrible client servicesYour instructions aren’t very clear no response to questions you were supposed to send me an email and you didn’t. I’m still waiting. I’m having a real hard time to set up this computer..Version: 1.7
✓ What a load of rubbish…Downloaded app, selected printer, then no other options (except to review this app?). So I have… Unable to do anything else with this app?.Version: 2.0
✓ ScamDon’t waste your time.Version: 1.7
✓ I have a hp deskjet 3755After putting in a new cartridge of ink the printer doesn’t print..Version: 1.7
✓ Worse customer service ever encounteredOur 2600 series printer no longer offers colour printing from our phones and tablets. The forums are unhelpful, but HP won’t provide phone support because our warranty is expired! The irony is that they charge every month for HP Instant Ink. We are going to move on from HP and hope to get better customer service..Version: 1.8
✓ ScamThis app is an ignominy. It constantly pushes an expensive subscription offer and makes it look like it's part of the setup flow. Shame on you, HP..Version: 2.0
✓ Can’t get this too workI have been trying for over an hour to be able to print a document sent to me in an email. I have been sent so many prompts that seem to go nowhere that I am about to give up..Version: 1.8
✓ :/I have a smart printer that just won’t connect to my phone on its own for some reason, so I had hoped this app would work. While I was able to open the app, it was constantly giving me pop ups and errors for stuff that it needed access to. That, and to actually use it even just once you have to pay. It’s pretty expensive too because all it does is connect you to smart printers, which you are supposed to be able to do anyway. While you could argue that doing so from the app might be easier, it is not worth the money..Version: 1.8
✓ ReviewAsked for free printer apps, and this one wants £60 a year, what a joke.Version: 1.2
✓ Hp app is uselessNo good.Version: 2.0
✓ Never againI’ve been trying to get in contact with HP and get no answers..Version: 2.1.2
✓ SeriousThis is really dumb app like who’s gonna buy something so worthless just to print something that you’re just gonna use for a day or two this is a complete rip off to be honest I’d rather get HP smart instead of garbage for real who will honestly get this I recommend not getting this if you’re going to print something important.Version: 2.1.4
✓ Too much adsApp is always trying to add more apps to my iPad very frustrating.Version: 2.0
✓ SucksWhy should i have subscription !!!.Version: 2.0
✓ £60 seriouslyGarbage deleted instantly.Version: 1.0.3
✓ I am very disappointed with you.The truth is that it is a very, very bad application because I have tried to communicate with them and I have sent them messages several times and they have not answered me, I want to cancel the subscription so that they do not continue charging me for something that I am not using because it is not compatible with my printer and they have never answered me and they keep charging me..Version: 1.6
✓ It’s a piece of crapIt’s a piece of crap.Version: 2.0
✓ DriversI can’t get drivers for my one year old printer. Why should I try anything else.Version: 2.0
✓ Doesn’t work on all HP printersWhenever I try to find my compatible printer from the list, the app buffers forever. If I look at the supported printers from the app, my printer is not on the list. When I purchased this, the web content said that the latest HP printers were supported. My printer is less than 2 years old. Very disappointed..Version: 2.0
✓ No action! Doesn’t do anything!Just screens and graphics with nothing.Version: 1.8
✓ SCAM - DO NOT PURCHASEThis app is the first app that comes up in App Store search when you walk through the instructions to set up an Epson printer. The only way to proceed with this app is to select a payment…that’s when you’ll learn this app isn’t even compatible with the printer you’ve purchased. Apple should remove this from the App Store. This developer is running a scam and based on the reviews a lot of people have been taken for it. Make sure to double check for the official app for your printer and skip this one..Version: 1.3
✓ Not happy with HPI will not be buying another HP printer a lot of the features that I could use when I bought my printer I can no longer use because now I you require me to pay for another subscription to use the printer, I liked having the ink shipped directly when it was low , but I’m sure there are better options without having to add payments to use it.Version: 2.0
✓ Instructions are horrible!!HP did a horrible job of providing instructions on connecting this device through their app to our Wi-Fi network. I have had multiple technologically savvy people try to figure this out as well and all concluded HP just did a horrendous job of explaining!! I want to through the device over my balcony!!.Version: 2.0
✓ Terrible! Expensive and doesn’t work!The app won’t print anything and automatically closes when I try to connect a printer. Massive waste of money!.Version: 1.0.3
✓ Dissatisfied without even using the app yetI purchased a HP printer only to find it will need the smart printer app. Keeping in mind I was looking for something a bit more plug and play, this was a small bump in the road as it was yet something more I had to set up. Before I can even tell if I will be happy with the printer, a screen pops up to ask if I want some life time membership to it for $70. Or I there are also other options like monthly. I close that not knowing if I will even keep the printer. After continuing through to the next screen it pops up again! When I close that out, it asked me to write a review and rate the app…..so that is what I am doing. Even before trying it out, I can tell you I am already aggravated with it. The programmers are experts in their field. Fix that so anyone just trying to get started with this will have an easier time. Thankfully I do know my way around this but for someone that doesn’t (or someone that wanted something simple) this can be a frustrating experience..Version: 1.0.3
✓ To Many Software issuesBecause of all the issues with Win11 operating system; it is just too time consuming to spend hours trying to fix this! It is nearly impossible to speak to a live person! I have 2 printers and the one that works is disabled by HP bec of ink contract issues. When I am able to afford a new system, I will definitely switch back To Dell!.Version: 2.1.1
✓ Hp 4100Nothing but problems with the printer . Not to mention the cost to print. Totally unacceptable. Returning the dxxn printer!.Version: 2.1.4
✓ A terrible experienceThe computer can’t link to the printer. I tried in my phone. No dice. I paid for a $70 life time subscription for a function I cannot use. I have managed to spend several hundred dollars on a copier that will not scan or print from a phone or a computer. I would give -5 stars if I could. HP should be appalled..Version: 1.8
✓ Constantly having issuesWe are constantly having connection issues with this envy 6055e. Daily having to remove and reinstall, put in PIN numbers ie.. thought it was our Wi-if until we tried in friends and had same issue. Not recommended at all. Waste of time and money.Version: 1.8
✓ Why do I have to give you my credit card to use this printer.I am going to send this piece of junk back..Version: 2.0
✓ Check setting and that your printer is on the list before spendingSo disappointed that I paid before checking compatability- I assumed it would work with my HP printer but no.Version: 1.6
🙂 Smart Printer App & Scan Positive Reviews
Smart Printer App & Scan works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Smart Printer App & Scan.
⛔ Smart Printer App & Scan Problems
