- 43.0LEGITIMACY SCORE
- 43.5SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Gopuff Driver App Complaints & User Negative Comments 2024
Gopuff Driver app received 54 complaints, negative comments and reviews by users. Have you ever had a bad experience using Gopuff Driver? Can you share your negative thoughts about gopuff driver?
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Gopuff Driver for Negative User Reviews
✓ Wait time ? Pay to deliver ..The new wait time pay feature essentially means that you get paid per minute while waiting at the facility. We used to get paid 9 dollars an hour wether or not we were waiting at the facility. Now we get paid 15 cents a minute only while waiting at the facility. In essence that is still 9 dollars an hour if you can do math. However while you are returning from an order from a person who has not tipped and you’re over 12 miles from the facility which is roughly 30min in both directions because there’s traffic… you my friend got paid 3 dollars 50 cents and you just drove 24 miles over the course of an hour … that doesn’t even pay your gas lol .. to top it off if you have tolls in your state you essentially paid to deliver that order … wow nice.Version: v2.110.0
✓ THE WORST SIDE OF GOPUFFI've been working this app 2 years ago, it was amazing, 22 dollars an hour, bonus every week, fair tips and trips, so later on, GOPUFF got on everyone eyes, they started to screw up, they took the hours away, they took the 22 dollars, they took the bonus, adjustments, longer trips without tips, management in every facility think they are your boss cause they talk to you in whatever way and they don't give a Fk, they do the want people standing out of the building or inside, they took the chairs from facilities, the restrooms are locked, if your order got canceled you don't get paid basically you waste your time and gas, GOPUFF IS BEING STEALING ALL TIPS, I don't understand how a great company just became worse, plus for whatever reason your account can get cancelled or you kicked out from them, if they realize is not your fault there is no compensation, anyway gopuff drivers are not employees and gopuff make the rules and break them too, it's better having Uber than GOPUFF, at this time there is no way for this company to be as good as it was before, they don't want happy drivers is just disrespecting in every way to drivers, I'm talking based in my experience, I couldn't give 0 stars cause there is no way....... There is more stuff I was just quickly explained.... I wish they go back to the way they were before, they used to be the best and now is the worst and cheapest delivery company....Version: v2.154.0
✓ Works when it wantsThis app sends alerts all day long stating that new hours are available and when I look immediately, there are no new updates or changes to the availability. I get boosts alerts 2-4 hours after they expire. The map directions send me in loops and toward the worst possible direction sometimes even on the wrong street from the location destination. Additionally the app has to be rebooted and deleted between session as suggested by customer service. That creates a real inconvenience. Plus the wait time schedules are not displayed and so there is no way to know whether the wait pay is accurate because It only displays an amount of wait time payout..Version: v2.157.3
✓ You will pay THEM to workThey hired me on with the promise of up to 80 hours in a 2 week period. I was lucky to be able to get 15 hours. You will never clock out on time. Most customers tip a few dollars and that would be fine, but GoPuff pays so little you won’t be able to fill your gas tank. You never get the hours you’ve requested. There’s never any supervisors available to ask for help from. You also don’t make as much as the earnings in the app say because that’s all pre-tax income(your paycheck will have takes taken out). I couldn’t make up the money from driving everywhere; I was asking friends for gas money to keep my shifts. You’re much better off with door dash or your local pizza place if you want to do a delivery gig..Version: v2.121.0
✓ WorkabilityThe app keeps closing automatically. I tried to refresh, reinstal, reset all setting, update IOS but still not opened..Version: v2.152.1
✓ The app do not go onlineI tried everything and tried to get in touch with support but they don’t know how to solve the problem, so now I’m done..Version: v2.144.0
✓ Poor qualityI have been a driver for almost 2 years out of Boston! In those 2 years I have witnessed how fast the company has gone down hill. More than 20 people have come and gone from supervisors, shift leaders and packers. And it is always the drivers that get affected by this decisions. Not enough hours not paid correctly for the deliveries or bonuses or extra pay. The same thing for the actual employees tell me about the pay problems and how they feel that they aren’t appreciated by the company. I have written so many times to driver care and my managers have tried help me get my payment correctly but no luck . I have a collection of screenshots of email and text messages and finally I gave up and hope that at least I have a job until the end of this year!! Terrible support system with the new schedule!! Now you request the hours and end up with zero hours for weeks!!! Since when do independent contractors get told what hours to work?? Benefits are zero!!.Version: 2.91.1
✓ Awesome Company poor marketingI love driving and delivering for Go Puff and initially when I started last year, there was no problem getting shifts at my designated location. I don’t mind driving the other locations, however, with the inflation of gas prices, etc., it’s costing more financially. I’ve seen the company allow customers to blatantly rob them over and over, especially when we know that the person is making up several email addresses just to use the $25 coupon again as it should be one order with coupon per address. Why $25, should’ve given $10 or 10% off. All that money spent for the halftime show should’ve been skimmed down. Also, some of the locations of the warehouses were poorly executed and I do mean poorly. The areas they should’ve been placed, they weren’t and now they’re closing two of our four locations and transferring that flow of customers to each one of the two remaining! My city is the largest spread out in Florida! There should be one located in every section of town (NORTHSIDE/SOUTHSIDE/EASTSIDE/WESTSIDE - this one didn’t happen and should’ve/ DOWNTOWN/THE COUNTIES which we have plenty!.Version: 2.95.0
✓ I do not notice a differenceI honestly do not notice a difference when compared to the prior app. I wish there was a way you could see all available shifts on one screen when they drop. Having to switch between locations is impossible. Also, when people drop shifts is there a way to show which location it was dropped? That would be a major help. Other than that the app is fine. I have iPhone 11 and it’s rarely crashed on me but it has signed me out while I’m not on my phone and/or using the app. I’ll get a Notification if dropped blocks and go to app and I have to sign in. That’s frustrating. Nothing in life is perfect but the app could be a little more User friendly as far as scheduling is concerned..Version: 2.78.0
✓ Has its pros & cons. Lately mostly consAt first I really liked delivering for Gopuff. But lately it’s been very long waits to get a order and sometimes I wait a full hour and only get handed 1 delivery. And another thing that has been going on for almost a month is every time I get a notification that delivery blocks are available to schedule, I click on it at that very moment I get notified and it tells me there isn’t any available hours ?!? I emailed support over and over but get told the same thing. Update my app, delete it and reinstall etc. I did all of that and it still won’t allow me to schedule blocks. It’s very frustrating. Also, I really wish Gopuff would make it mandatory that a tip has to be made. Even if it’s $1.00. I had a few deliveries where I didn’t get anything for a tip but I waited almost a hour to get that delivery and completed the delivery. All for what? The $3.00 base pay. Please make it mandatory that there has to be a tip..Version: 2.86.0
✓ WE NEED BIKE DELIVER DRIVER IN PHILADELPHIAYall no right for letting all this people sign up to do bike deliveries in Philly and waste our time for 3 days doing an alcohol test , then yall kick everyone that sign up to deliver with a bike out ? Yall dead wrong for that . PHILADELPHIA MADE GOPUFF and yall stay doing us dirty from the base pay now over 10,000 people with no jobs cause yall took off bike deliveries. Philly it’s a bike zone so how it’s that possible? Y’all need to remember who made yall and do something for Philly people out here barely got cars but you can employee a lot of people by somply adding bike as an option. Seriously Philly need that right now and yall doing the city who made Gopuff dirty . AMA go work for DoorDash , Gopuff , ubereats , relay , etc they all allowed they workers to also do bike deliveries in Philly so why not Gopuff ?.Version: v2.162.0
✓ LackingApp needs to be manually refreshed to receive orders, app should refresh itself, also if the drop off stage could be made automatic when the driver is in vicinity of customer that would be great, also the app logs me out automatically for no reason sometimes even 2-3 times a day, also we can’t review customers (would help with fraud prevention and rude customers) ALSO the orders should be received instantly by the drivers I don’t understand why we receive them when they’re done packing them, riders need time to prepare so this would save some time, also the Askoll mopeds should definitely be replaced by the SuperSoco CPX that Getir have, Askoll ones are not very comfortable to be driven all day long nor safe they have inefficient brakes, small seat, no safety braking systems like ABS/CBS etc.Version: 2.106.0
✓ GoPuff is a criminal organizationThey suspended me because of an insurance paper because I guess they can’t just check online that my policy is still active. I didn’t get my new paper receipt until a day later. I sent the document in and got reinstated but can’t log in because they are inept. I deleted and reinstalled app and wasted an hour of my time. They have even more buggy app than DD and UE which I didn’t know was possible! They can’t handle an upset driver so they just block me. The price mark up on their garbage is way higher than the competition too and the pay where I’m at is terrible because most orders are 12 miles round trip on average! The pay is $3.75 a trip with no tip guarantee and a suggested tip of $2.99, so I have no clue how they stay in business without VC funding and clueless drivers who can’t do math!.Version: 2.83.0
✓ New Driver.This is my second day. I work in a populated area in a large metro city. There are only a few drivers at my facility. There is a lot of waiting. A lot. My very first delivery I had to contact support. I contacted both chat and phone. I was asked to use the “having trouble” button in the app by the chat. When I asked for clarification, since no button existed, it took about 15 mins for the support to say they couldn’t find the button either. The phone support called the customer and was audibly sighing in with impatience and I could tell the customer was disabled and has difficulty speaking clearly. Holy, ableism. Where’s the compassion? You want to sustain customers, right? Im on 3 way phone with this person and I don’t want to be even slightly associated with them. It’s absolutely apparent that the delivery and customer support training is atrocious. Considering the area I’m covering, I’m surprised they even have customers when they’re service even to their drivers seems slapped together, disjointed and unprofessional. The two days I’ve been waiting for deliveries with about 50/50 tipping for going into the hills makes the pay (especially for unscheduled workdays) completely not worth it. I’m just going to continue this until more reputable delivery apps have some openings in my area. It’s an embarrassment to have to represent this brand..Version: 2.98.0
✓ Its a good app but need more improvements!!The app needs to show the invoice for every payment we cannot change bank details or anything hopefully more futures will be added ! I love USA but no more than UK!!.Version: 2.74.0
✓ Customer service/ background checksSo I applied to work for Gopuff went to the whole process of sending them everything they did the background check I guess through a third-party so waiting a couple days and everything came back Gopuff OK me to work I never did it before so just wanted to try it out and all make a lil extra money. So I worked a about 5-6 hr got the hang of it ended up likening it more then i thought so I seen my self working more days so a day or two later I get a email saying that I have been terminated because of my background which I am confused about when I had the green light to work.! so I have sent in emails no response as to what’s going on no contact line or nothing so that’s why the 2 stars!.Version: v2.172.0
✓ No sound notifications when screen is lockedI am using app in uk and noticed when my screen is locked i wont get sound notifications, so i missed some of the jobs. Only get sound notifications when i have app opened and i have to keep pressing it while driving because screen goes to lock screen after few seconds. It would be great to fix this to get sound notifications also when on lock screen.Version: v2.159.2
✓ If I could rate it 0 stars I wouldThis app is not a equal opportunity app if you’re thinking about working here please don’t where I live there’s only four shifts available each day and there’s over 400 drivers in my specific area so when they drop shifts that you can request they’re all gone within 30 seconds so even if you’re a good driver and you do great it’s not enough to get any shifts throughout the week it’s been two weeks since they change the delivery blocks and how you get shifts and I haven’t got any and I’ve been on time I’ve done driving for a while so with that being said this app is awful and should change back to delivery blocks at least I could get delivery blocks almost a month ago when they drop them even if it was two days it was better than this requesting.Version: 2.80.0
✓ FrustrationThis app is easy to follow. But to have alcohol pickups for such little pay. And to deal with customers that have a issue showing their Identification for the alcohol. Is not worth the small amount of pay. I started driving today and completed two Alcohol trips. With my first trip as the customer’s spouse holding her ID in his wallet. He expects me to leave the order with him. I told him it had to come from her. He starts to argue with me and tell me that other drivers don’t give him this much grief. It’s the law I told him with alcohol. And they did not even tip. So no this app needs to pay more for this kind of issue. I’ll stick to the other delivery apps. GoPuff needs to get it together. I turned in my resignation all in same day as starting this app..Version: v2.162.0
✓ Many changesThis recent change on having a certain amount of time is ridiculous, I have accept mine right away but now with the certain time frame I am now getting screwed over. I have gotten offers where it said 30 sec to accept or as little as 10 sec to accept. My service drops constantly at my pick up location which hugely affects my ability to accept trips which I would never purposely refuse. I have to have the app open on the screen at all times or use I don’t get a notification and then will randomly get a “trip offer expired” well how could I have known if I didn’t get a notification. Now because of this I am not on the verge of getting my account blocked from being able to schedule delivery blocks..Version: v2.131.0
✓ Waist of TimeI signed up for Gopuff to see how it compared to the other apps that I’ve used for years. See if I could fill in any downtime. Sign up says you can drive while they approve your BG check. Not true. Got a message a few weeks later I was approved. There is a ridiculous hour long training. Skipped through completely and still passed the tests. Just common sense waist of time. Finally was bales to sign in and you have to be directly in front of the building. Tried so go live literally 10 ft away to see what the pay would be like, and said I’m too far away. I’m doing 3 other apps. Is anyone stopping what they are doing to wait at Gopuff facilities? Finally my phone notified me GoPuff had accessed my location in the background 61 times in 2 days when I’ve never even done a delivery. By far the worst delivery app. Deleted from my phone immediately..Version: 2.94.0
✓ GoPuff ReviewTodays my first day and I’ve waited longer for an order than actually taking the order to its destination. I think GoPuff should allow the driver who arrives to the facility first to receive the next order. It’s kind of pointless when I have to wait 30/40 min to receive an order and the order only takes me 20/30 min there and back to deliver. I also agree that a mandatory $2-$3 tip should be given. Especially when you wasted time sitting in the car waiting on that order. I’m hoping this is just a facility (Lauderhill) issue and not a company issue. I’ve been “Clocked In” for 5 hours and made $23 and used a quarter tank of gas ($15). Please help me make sense of that??!!!! The new modern day slavery.Version: 2.94.0
✓ ScammersApp continuously implementing new features as a way to move the goalpost on drivers. Always a new way to penalize drivers. Purposely underestimating time length of a delivery so they can offer driver less money for it. Then when we accept the trip & start GPS, it’s clearly a way longer trip. When assistance is needed for an order / customer there is “instant” support. When an employee catches on to being underpaid and needs support, conveniently that department can only be reached by email. And since I was underpaid countless* times, my multiple emails to that department were all ignored. Luckily I kept record of every time and suggest other drivers do as well. Financial support will never respond to you so be prepared to take it further 😇.Version: v2.133.0
✓ Class Action LawsuitThere needs to be a class action lawsuit brought against this company for theft. Underpaying divers, violating their rights as contractors, retaliation against those who stand up for themselves, long distance runs for no increase in pay or tip guarantee, weekly bonuses are unobtainable and not even worth trying. No gas subsidies or even a minimum wage. Driver support is outsourced to India and worthless. It’s a cash grab at the expense of drivers and when drivers figure it out or complain, they are let go and the process is repeats with the new driver. It usually takes a year or so to understand how bad you’re being screwed. They always treat new drivers fairly but as time goes on start to treat them like crap. They pay no payroll taxes for drivers, no fleet to buy, no vehicle maintenance, no commercial insurance, no gas, yet they still don’t want to pass any of those profits along to the people bringing them in. Contractors should be making almost double what a typical wage employee makes because of the extra overhead. Shame on you gopuff..Version: v2.122.0
✓ Every Update Disrupts the Transportation Method SectionEvery single update that these programmers push to public is ridiculous. I honestly don’t know how they are even allowed to do this. Each update(which I try my best to not even update the app anymore) turns into a nightmare. Once the update is installed you’ll find yourself not being able to clock in because it says ‘ Can't update delivery method preferences. Please try again later.’ That toggle setting needs to be refined and tweaked where it doesn’t get affected by ANY UPDATE. I can’t clock in, I try asking for help by support and they always say the same thing. I’ve been working here for over a year and it has progressively gotten worse. I already know the developers response, which will be saying something similar as ‘please contact us via email’. If you ever try to contact them over EMAIL it’s better waiting a line to something they never exists. They have the worst customer service ever. Literally just working here to have some extra cash. DO NOT UPDATE YOUR APP UNTIL IT IS NEEDED********.Version: 2.94.0
✓ Unsafe job opportunityBy allowing alcohol and tobacco delivery this company frequently puts its drivers in unsafe situations at sketchy motels and parked cars. People try to skirt the age restricted delivery rules and the entire burden of dealing with the situation is on the drivers. Support is rarely helpful as it is based in some unknown Asian country where the employees barely speak English and are reluctant to cancel orders even when the customer is not 21 or trying to get restricted delivery to a location that is not allowed such as a parked car. The company has specific rules for these deliveries but the phone support people don’t seem to be up to date on these rules. It’s not worth endangering anyone’s safety just so the company can profit on people’s substance addictions and laziness..Version: v2.141.0
✓ They don’t know what they are doingAfter completing my background check I thought I was able to start right away but no. They decided to run a second background check to delay things for me. Is this the kind of unorganized actions I should expect? What information do you think is going to change from one day to the next? Do you rub background checks every day or something? Nothing is going to change. But I guess this is how they do things by overlooking steps that were completed. I already been asked to provide my insurance information twice. Now a second background. I hope I don’t have to do double the work unless I’m getting double paid for doing one thing. I’m losing confidence in this company and I haven’t even started yet. I think I’m just going to not move forward as these are red flags that a company doesn’t know what they are doing. I’m afraid I won’t get paid for what I do. I believe I will spend more time in the courtroom trying to get paid the money they owe me than I spend making any money. My time is more valuable than this. I’m going to forget about this and delete the app..Version: v2.126.0
✓ Truly a terrible companyUnless your comfortable with unwanted fake notifications ALLL DAYYY of possible shift openings that are NEVER ever ever there. And to FIGHT every Thursday just to make 4 HOURS for the ENTIRE week or willfully go up there and sit around with your fingers crossed in hopes the company is busy just to make a dollar but you probably won’t. Orders don’t fly out the door. Maybe they would do better if there got food was worth eating. Your better off buying a TV dinner being that’s all they sell anyway. Microwave pizza is the best thing they have literally. Don’t partner here unless your time doesn’t have value. We would all do better if we knew better but you can do a lot better than this I trust it. Gopuff more like (gopoof).Version: 2.85.0
✓ FrustratingI was shown a Santa Rosa, CA location as well as a Petaluma, CA location. After experiencing intense incompetence from employees at the Santa Rosa BevMo go puff location, I drove all the way to the Petaluma location just to be told there is no Petaluma location? I wasted gas, money, and time traveling 30 minutes. Why have a location on the app if there is none in reality? Also why have GoPuff at BevMo if the BevMo employees are going to be rude, give delivery drivers dirty looks (I’m 7 months pregnant), as well as waste my time telling me the package should be in a designated bin, if it isn’t, then it’s not ready, have me wait an additional 45 minutes, then tell me “oh it’s been over there on the ground by the ice machine”. Told by employees to cancel the order, rude attitudes, and was told I wasn’t waiting 45 minutes or longer when 2 deliveries said I worked 2.90 hours! Why not partner with Safeway, target, or other major retailers?.Version: v2.152.2
✓ More furthersMore futures needs to be added. For example, to change the delivery methods. Thanks.Version: 2.75.0
✓ AlcoholAs delivery driver struggling a lot from alcohol orders can’t see them they only appear after accepting and on top of that you can’t cancel the order it has be done by the manager every single order that contains alcohol I’ve to wait for the manager to cancel!!!!.Version: v2.144.0
✓ It’s OK, but a few things need to be fixedI started delivering for GoPuff about two months ago. I really like the concept of not having to shop for items or being pinged from restaurant to restaurant. But they need to make more blocks available during daytime hours, and give all drivers the hours they requested for a few reasons. One is that the location I drive for is not in the best part of Greensboro, NC. Another is that they have no problem sending us to neighborhoods that should be avoided after dark. In fact, this facility is located near 3 housing projects that are unsafe, even during the day. I do try to keep my acceptance rate at 50% or above, but there are certain streets I won’t deliver to because they’re unsafe. Most of the people who live in these areas are low or no-tippers. You’ll lose money on deliveries like these. If I have to wait for orders, then I would be better off on DoorDash, GrubHub or UberEats, where I can wait at home for a decent offer. I get to decide which neighborhoods I deliver to..Version: v2.167.2
✓ 10 miles for $3.04 California LAIn this app, they won’t let you earn more than $19-20 plus tips. All orders, each order from $3 to $5. And for $5, you might have to deliver 2 orders. They don’t leave tips, probably because the delivery prices are slightly higher than in the store. So, the only option left is to work for Uber or Dardasha. I don’t recommend working with this company. California LA I think they are facing issues because they collaborate with Uber, as many orders are placed through Uber instead of the GoPuff app. So, perhaps it's worth changing the policy and simply opting out of their own delivery in favor of Uber. This way, they might avoid the negativity towards the company that drivers experience, as drivers often share their negative experiences with friends and family. Why bother with your own delivery when you can expand delivery with Uber or even with Dardash? This could mitigate negative feedback about being a bad company..Version: v2.172.0
✓ HIGHLY upsetHello, I am VERY upset right now. I received a “warning” email from you guys. This is the second “warning” email that I have received about me somehow “refusing” delivery offers when I haven’t been refusing any at all. In fact I’ll just be waiting for an offer on the offer screen and suddenly get “missed offer” messages when I hadn’t even received an offer at all. This happened to me about 4 times yesterday. Even the people at the delivery center said they were trying to assign me offers and couldn’t sometimes and they didn’t understand why. I should not be removed or penalized for something that clearly isn’t my fault. This is frustrating and I’d like it If something could be done about it before I completely lose access for something completely out of my control. It has to be some kind of bug in the system..Version: v2.130.0
✓ Duble orderThe application should provide the option for you to make just one order when it falls into a double order, sometimes one is close to the other and the other is too far away, there could be the option for you to reject just one..Version: v2.175.0
✓ The system!Since I have been here they’ve added more and more drivers and there are not enough hours available for us all to get even just one six hour shift. For example, I have not been able to pick up any hours for several weeks now even when blocking them out as quickly as my phone allows Because it won’t accept my attempt. The app is really sketchy and It’s often lost track of me and my progress and “clocks me” out for no good reason and there’s no alert or anything to let us know. It’s also frozen up on me for almost a whole shift and there’s no back up method in place to fall back on. Support was not helpful. I mean the job itself is okay but it is extremely frustrating and difficult to manage. If and when You do manage to pick up a shift that is. I realize that they are a new company and so I’m trying to stick it out with them but honestly, I probably won’t be able to..Version: 2.79.0
✓ Agree with other reviewsThe other reviewer is spot on …as soon as I get notified I click immediately and there’s nothing there ….best advice I can give is DONT even stress yourself out just show up and start working whenever you want because only difference is that you just won’t get subsidized pay trust me I seriously would stress myself out and it’s not worth it. My biggest issue is how they keep changing it so that is drivers are making less n less money first was 3.99 per order then to 3.50 per order then the weekly rewards are less than a dollar plus it’s a slap in the face for them to advise us to sign up with get upside app which you get 2-3 cents back but Gopuff gets paid every time someone who signed up under them uses app to get gas … other delivery services charge a 2.50 delivery fee with gas prices so high ….Gopuff corporation will be the reason why this company fails because they can’t keep drivers or warehouse workers plus how the heck can u not speak to anyone that’s crazy to me but I guess they don’t want a successful buisness.Version: 2.81.2
✓ This app and this company are both horribleI used to do gopuff and it was pretty laid back and chill until they kept disabling my account due an insurance issue. My legal name is not yet changed on my registration and I let me them know that the names won’t match. They said they would fix it and they did the first time my account got disabled. showed them proof with two forms of I.D and everything but the second time customer service was really rude, belligerent, and I got locked out of my account. The app is also buggy and not easy to navigate. I loved gopuff, i loved delivering for them. But now I won’t be supporting them, as I believe whole heartedly they are transphobic and just generally really, really rude even though it’s not warranted. My money will be going elsewhere..Version: v2.152.2
✓ GoPuff Yourself, “Support”GoPuff underpaid me almost as many times as they paid me correctly. All the support inquiries in the world made no difference. Then, suddenly, they were no longer doing payroll and STRIPE was the new payroll. No apology and no explanation. I’m still owed over $1,300 out of about $9,000 total earnings. 15% of your earnings will magically stay in their pocket. This is a review of the app bc the app is where I clock in and out, the app tracks me for mileage and time, and the app literally has all the control over my success and earnings accuracy. The “scheduled hours” shifts are deceptive. You won’t be paid for those hours, even though they say you will. All in all, 2 stars, bc this is a 2/5 company that gives a 2/5 concern. They should’ve called it 2/5 and saved everyone a lot of trouble, especially people who thought GoPuff was just Marijuana delivery. I did. Btw every other driver I speak with, and the bevmo associates in the store, they all despise gopuff. Everyone. Missed earnings according to other drivers has been going on for at least a year..Version: 2.79.0
✓ Drivers are taken advantage ofWe don’t have a decline button . They force you to deliver far to queens when we are located in queens . Example I delivered 21 bags and the last 3 after my schedule was done were in queens and I said give it to another driver , they suspended me and took the schedule away from me so I’m unable to book now! The company uses bully tactics on 1099 workers. We all have family’s to feed . Think about that u doing 21 deliveries in a day with no lunch break , gas differential nothing then your shift ends and the computer gives u 3 queens orders , and u get suspended for not taking them . Icing on the cake then they tried to penalize me again for 2 weeks for not working the day they said I’m suspended! Go puff is not working with us they are bullying us . And we’re making less and less money as time goes on. A 1099 worker should not be able to be forced to do anything or penalized if they don’t . There’s enough driver to let someone else take it ..Version: v2.124.0
✓ Don’t drive for Gopuff1. Gopuff has unfair prices for their drivers: they tempt their drivers to accept these unfair trip wages by giving them only a 30 second window to accept a trip offer, which is not enough time to do any research on if a trip will be lucrative or not. They will also not show you the customer’s tip until after you have dropped off the components so that you will accept bad trips. They want you to accept bad trips because then the company and the customer wins and only the driver loses out. 2. They have no support for their driver’s concerns, only the app whose chat functionality no longer works even if you have the fully updated version of the app and have cleared your app cache. This is on purpose because they do not want to hear the numerous complaints from their drivers. The email address they give you for support takes a full day to get back to you, does not understand your specific complaint and only gives stock answers, and spins all fault on Gopuff onto the driver themselves. No one at the actual Gopuff facility has any way to help a driver with a concern nor any phone numbers for support to give out. The only reason I am still willing to drive for Gopuff is because of the generosity of the customers who tip very well. If not for tips this gig would cost me money..Version: v2.160.2
✓ Unfair and frustratingNot only is the pay per trip unfair but so is how the scheduling is, I literally requested and was approved for delivery blocks for the rest of the week and they were taken away the next morning. Then after attempting to get the situation resolved it was a failure because the agent claims if there no screenshot then no proof… that’s unfair and very frustrating and then it happens to me again and I have screenshots this time just be denied my hours again that were approved. Talked to several agents about the matter and then they say I need another screenshot of the hours actually saying approved and not requested…. That’s unfair and frustrating to me as a dedicated delivery driver. What makes it worse the only block I did do, once I got to the facility, the power was out all night and no from Gopuff knew, waited it out only to receive a demoting currency of only $22 after doing someone else’s job. Very frustrating and unfair indeed.Version: v2.132.0
✓ FIND ANOTHER ON DEMAND JOBGoPuff has drastically changed over the years for drivers. While all other platforms are looking for ways to increase drivers’ pay, GoPuff constantly find ways to decrease how much drivers make. I went from making $800-$900/weekly between delivery blocks, bonuses, and other miscellaneous incentives but now driving the same hours I’m only averaging $300-$400/weekly (driving during peak times). As you can see from all the other reviews, no matter the complaint their representatives just copy and paste the same things. They refuse to let us know if a customer tips or not because they care more about making them money than letting us decide if a trip is worth the money. I would highly recommend finding another on-demand job as this one does not care about the earnings of their drivers and I guarantee when they reply to this it’ll just say they’ll relay the information instead of actually doing something because that’s all the do..Version: v2.164.0
✓ Awful experience first dayI decided to try GoPuff out and they were running a promotion where if I completed 7 orders I would get $150 within the dates listed. There were no times listed but I was consistently checking the app while I was working and saw the mission was active in my list. While on my last delivery the mission got marked as incomplete. I chatted with support right away, they told me they would bring it to the higher up team as they see I completed my end, and that that team was still working and would contact me shortly. They never contacted me. Next day I contacted them again to be told the same thing. Third day I contacted them they told me I have to fill out an online form and that it would be resolved through email. I did what was told of me and provided screenshots of the mission in my history, my completed orders for that day, and all information. No response. I sent another email and they finally got back to me saying I did everything but the mission ended 6am that day. The mission was active until my last delivery in the app. The warehouse is not even open that early and those times were not listed in the mission. I responded and I sent them all the proof once again. Sent them follow up email. It has been a few weeks now and they responded today that I did not opt in to the mission(even though it’s still in my history). Awful app and employee care..Version: v2.152.2
✓ New scheduling is unfairTo change a schedule platform where you request hours and next day see none of those hours where granted is so unfair I can’t believe they doing this … I put in for 25 hours two weeks ago on Thursday at 12:45 and on Friday I seen I had no hours for next week ? I was like how I put in the hours yesterday, they said they changed it now you just request hours and they pick who gets them ? What?? So last week I put in 70 hours between two locations . Next day nothing .. how in world is that fair , then I get email cause I dropped a 3 hour shift at location where if you take longer than 10 minutes getting back they log you off .. I’m so over all these changes ,,, wish it never changed ,,.Version: 2.94.0
✓ Making money dependent on tipsThe base pay for trips isn’t very high at all. Even during a snowstorm you get offers less than $2/order and it’s bad for your rating not to accept. They say the algorithm accounts for hazards but it doesn’t and nothing will be done about anything that arises such as the active police chase I had to deliver through the other day or the slippery roads last night. No one tipped so I made less than half minimum wage. Rate days I make decent or even good money. There’s just no rhyme or reason to it. Missions don’t seem to be offered when you’re scheduled. I’m offered missions which are valid only during the time the facility is closed even though they’re supposedly individualized. The order of deliveries doesn’t always make sense leaving you to zigzag rather than take an efficient route. I still deliver bc I need the money but I wish they would be more considerate of their drivers..Version: v2.173.1
✓ Incomplete functionalityHello Gopuff Team. This app is overall working good but there is no option to reject the order after the offer is accepted. Without accepting offer we don’t know how much components are inside or whether is it containing alcohol or not. So we need to visit store supervisor some of them are rude people so we don’t wanna do so as independent drivers. Thank you.Version: v2.164.0
✓ Make sure orders are legit before passing on to driverPurpose of having a business that offer products to be delivered. It is the responsibility of the company to make sure all offers that’s going to be sent to independent contractor are already legit do not but that responsibility that it is part of their job when they are not an employee f that business the awareness and reminders needs to be for the company that is provided this service. When drivers deliver that all we doing is confirming any information given to you is accurate, that’s all and get the signature if it’s required scanning ID which is required but when it comes down to it, everything should be legit already before we even get involved because if y’all trying to make us be the one that’s our responsibility, then we should own the business but we don’t so don’t like I said I’m just giving you honest feedback.Version: v2.161.0
✓ ScammersI signed up to be a Gopuff driver a couple of days ago. All my personal information was compromised it was sold on the dark web my life lock alerted me about sensitive information about me was found on the dark web. I tried to do a pickup and the address given to me was a gymnasium. No phone number to call support. I sent pictures of the address and got no response. I got no response on my stolen information on the dark web either. So is this a legitimate company? They are a scam to steal our information. I have requested to have all my data deleted from there servers and they wrote back saying my request had been canceled. How is that if it’s my information and you stole my information. I want my data to be erased from your company I definitely don’t want to be apart of this hacker group. LIES and deceit is this company motto!!!!.Version: v2.130.0
✓ App stop workingWhy is my app stop working?.Version: 2.94.0
✓ Pay is terrible( they don’t care about the driver)I never wrote a review before, but people got to know. Go puff does not care about the driver. I’m located in philly, they had a base pay that was little to nothing (3.50 $)they even lowered that, to what they call variable pay which is almost always like 2 dollars. Also you do so much waiting around for you to get the possibility of getting 3 dollars. If people don’t tip you making less than minimum wage. They have a bonus of a extra 110 dollars, for 110 deliveries. That’s terrible. The app it’s self is slow and kicks you off with out telling you. I drove for over a 2 years and they still have not change. Any 5 star reviews must be fake. I would say only consider this if u desperate. I’m done..Version: v2.117.0
✓ Driver support lacksThe app doesn’t work properly it does not let me push the slider over to start my work day. I don’t need to hear about deleting the app or being close to the facility because I did all of that the simple solution would be to have a dedicated customer service helpline for the drivers as well as the customers or train everyone to handle these issues as well. The frustration of having to email support and wait many hours for a reply only for them to tell you to do something that you already have done is a major problem. Been approved to work for 4 days now and still no joy in being able to work so as far as the pay and other work issues I haven’t even gotten to that part yet because I haven’t taken 1 trip yet. Please listen to the people that are out in the trenches not the people sitting behind desks directing on how THEY THINK things should go. And please do not send me a generic message telling me how sorry you are about my problems with the app simply fix it!.Version: 2.90.0
✓ Not much differentSuch frustration not much a difference in this app and the last. Shifts don’t ever show up at the time they say they will be available, always have to rely on last minute shift drops at the most random times and support isn’t much help the best you will get is they can’t help how fast the shifts are gone . But I need them to look up why they don’t show up on the screen not the speed at which there gone there isn’t a chance to even see them. Other than that the app is good if your lucky to ever get a shift be aware keep your own record of your trips and tips hrs and rewards don’t rely on app to keep track of it . Best thing about it has to be the people working indoors they are always so helpful and a pleasure to work with..Version: 2.79.0
✓ HIGHLY DO NOT RECOMMEND!I worked for gopuff 2 months and here is what can i say about this company: 1: Their customer support is absolutely pointless and terrible. i had problems with the orders and every time when i was going to cancel them (because someone else picked it up, not because I didn’t want them) i had to text to the customer support agent in online chat and then they sent you to the other support through the call (but anyway at first you have to text them first) and there you also should wait until they decide CAN you cancel this or NOT 2: They pay you approximately 3$ for one delivery and if you get 3 or 4 deliveries, they pay you somewhere around 4-5$ (base pay) 4-5$ FOR 3-4 ADDRESSES, ARE YOU SERIOUS?! 3: I worked in Los Angeles and sometimes i delivered orders to Beverly Hills or somewhere to the mountains and everytime I lost my internet connection, so I took a picture and drove to area where i got connected and then marked orders “delivered” and they just deactivated my account, I wrote them and explained my situation, they just ignored me (it happened a few times) My stats is: Acceptance rate 100% Delivered on time 98.8% Completion rate 100% And 0% issues with the orders So they just deactivated me for absolutely no reason, I promise guys i will write the same review in each service where i can find you And I’m going to discuss it with my lawyer TERRIBLE COMPANY, DONT TRY TO WORK WITH THEM GUYS, DONT WASTE YOUR TIME!!!!.Version: v2.154.0
🙂 Gopuff Driver Positive Reviews
Gopuff Driver works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Gopuff Driver.
⛔ Gopuff Driver Problems
