Navy Federal GO Prepaid Negative Reviews

Navy Federal GO Prepaid App Complaints & User Negative Comments 2024

Navy Federal GO Prepaid app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Navy Federal GO Prepaid? Can you share your negative thoughts about navy federal go prepaid?

Navy Federal GO Prepaid for Negative User Reviews

✓ Cannot comprehend how an app can be this problematicWorked passably well for a while but now just gave up and keeps sending me back to the login screen. Of course, no info on this from NFCU or any reliable ways to get around this bug, so there’s effectively no way to manage the card at all. How fun!.TaffycatinfinitiVersion: 1.16.11

✓ Fix it NFCU. The app doesn’t work.I want an app that works! Would you want Marines in battle that don’t function properly? Didn’t think so..Roger126548:6Version: 1.16.11

✓ Doesn’t workNew app will not allow me to fund my kids card…old app was way easier..4th rifle expertVersion: 1.16.11

✓ APP is uselessCan’t even login to this thing. Have to utilize the website for anything to do with the GO prepaid card. Must be different developers for the NFCU APP. Maybe you should contact them to figure it out..Tk5091Version: 1.16.11

✓ Stuck in a Log-in/Log-Out LoopApp is poor quality, at best. However, it is now completely unusable. Every time I log-in, I’m immediately logged out. Credentials correct. Phone and app up to date. Internet connection good. App is just garbage..Dbaker0035Version: 1.16.11

✓ MeThis is the Adage fixing something that was not broken. Now we have this crappy app that does not work. If the goal was to have people stop using this card then I guess success is assured.Kauhale1Version: 1.16.11

✓ Not goodThis app is in need of work. My husband and I each have our own cards but we can’t use the same email address for the account, and currently the app is treating him like a child. It won’t let him “load funds” - only “request funds.” I was on the phone with customer service and they were friendly, but didn’t solve the problem and then the system hung up on me. There are also several layers of logging in when setting up the account that just seem unnecessary. Kind of don’t want to keep using this until it’s improved..SaraneedsanicknameVersion: 1.16.8

✓ No technical issues as of yet, but lack of necessary featuresWhen I chose to use prepaid cards, it was partially due to the marketing from Navy Federal to use it as a “bucket” system. This was perfect for me, as I was looking for a way to control my spending and revamp the Envelope System. This app makes that hard. The option to add multiple cards to the app is hard to find, but there is an option to do so. The problem is that all the cards have the same name, the name of whoever the cardholder is. If you are using the cards for different people, it is easier, as each card in the app will be named after the person the card is assigned to. If you are using the cards for yourself as buckets, each card is named after you, making it hard to tell which card is which. The cards are color coded, but the option to simply label each card makes more sense imo, instead of having to remember which utility is which color. There’s also no option to switch the colors or personalize them. This is especially frustrating because when you initially set up your GO cards, you can choose to make them different colors so you can tell the difference, but those colors are not the same in the app. This means if my “groceries and essentials” card is the orange one, it may be green in the app. Not a huge deal, but odd since the online banking on the actual NF website allows for card labeling and even changing the order they are listed. Also, the design of the app def needs work. It is not very intuitive and when you open the app, instead of opening to a basic overview of each card you have, along with available balances, it opens to one particular card. Most users want to be able to open an app, see a grid or list view summary of each account/card and be able to select an item to view that particular card/account…kind of like how the NF banking app is set up. There really needs to be a beta process or app for this that uses user input to improve the actual product. An app that someone needs to use on the fly should be much more intuitive and user friendly..Night NerdVersion: 1.16.11

✓ Bad customer service and shippingPaid for expedited shipping. Received no tracking number and instead of 2-3 business days, it takes 4-5 for the extra $10 they charge. I hope the card works when I finally get it since they took the money immediately but can’t tell me when it will get here. Don’t waste your money and they don’t have the tracking either. They can’t tell you that. Never had a problem with the bank. This is really bringing their service down. Customer service was absolutely useless..CandicemilbVersion: 1.16.11

✓ Log inTried many times to log in on app never lets me app tells me wrong info. I can only view my account from laptop..Gsxrr7Version: 1.16.11

✓ HorribleThe old app was MUCH better. The app allows me to register the card, create an account then once I do that it constantly takes me back to the beginning screen basically getting NOWHERE. I spent two hours with two reps all to still get no help and no where at the time I was told there have been no reports of trouble with the app all for me to receive a call 3 days later from NFCU stating there is issues with it and they don’t have a timeframe when it will be fixed. What? Isn’t the transition date to switch over March 15. That’s around the corner this was just a bad move for NFCU in my opinion.Shae12-21Version: 1.0

✓ App not workingIs this app taken down or changed? It is not working for Apple iPhone..Mariadc23Version: 1.16.11

✓ Terrible AppThis app is horrible. If you need to ensure you can load money on your card or to other people on your card timely, this is not a card for you. The app doesn’t always operate correctly so you will need to call customer service to load money. Before loading the money for you, customer service will always ask you the same questions like you’re a first-time user and do not know how to use the app. Hopefully you will get an experienced representative who will load the funds for you with five minutes. If not, you may spend 30 minutes with a representative who will then need the help of a supervisor who will load the money in two minutes. If tech support to determine why the app is not working properly, be prepared to wait 3-5 days for tech support to get back with you..TippyTimeLiarVersion: 1.16.11

✓ Do better NFCU. A disservice to life long customersYou replaced an App that worked with an App that has been faulty from the start. Between GO and Buxx, I’m no longer confident my children’s balances are accurate and accessible. Why replace an app that worked with an app that doesn’t. Even worse, deny access to the app that works before determining the issues with the app that doesn’t..VTECHokieVersion: 1.16.11

✓ Password promptToo often you have to enter password even after having app remember password or use face recognition/biometrics.. the point it for app to use security in place not still make you enter passwords :-( !!.SisJennBVersion: 1.16.11

✓ Can’t add multiple cardsThe old app I could have multiple cards this new app is not user friendly and I can’t add more than one card to it..Mom RunsVersion: 1.16.11

✓ Terrible appSo sad Navy Federal has not fix the sign-in bug.Kimv12Version: 1.16.11

✓ Frustrating AppThis new app needs lots of help. I spent 40 minutes on customer service, with two reps who could not help. I was able to create a log in as an account holder to load funds, but my 14 year old was not able to create an app account as a card holder because she was not 18. Isn’t the Go Prepaid card for teens? Thy should be able to use an app to check their balance. The old app for BUXX was so much easier for us both to use. I expected so much more from NFCU. Also, Face ID does not work on iPhone 12. I hope they fix these issues soon..CRHW1Version: 1.0

✓ One of the worst apps to ever existI would honestly rather go back to trading bear pelts than to use this app. It is simply non-functioning and pointless. I can’t believe this is a NFCU product..GlassesoperationVersion: 1.16.11

✓ Worst app I have!I would give it “0” stars if I could - if you don’t have to get this card, Don’t!!! I have been asking for assistance with my app issues since April to be able to use the app and no one can help me. Some have tried, I have spent hours trying to get it to work, but no one knows how to fix the problem. I keep getting told I will get assistance all the times I call in and it never happens. I will continue to give the poor rating the company deserves on this and will encourage others to do the same. They need to fix this quickly and do right by their customers! Stop with the excuses and unfulfilled promises to fix..Heather s. BristowVersion: 1.16.10

✓ Nothing worksThe issue of even being able to login is beyond frustrating. And the only reason I tried do use the app was because the webpage is also trash. Put some actual effort into these things. Or I’m going to look elsewhere to hold my money..WhydoineedanucknametwoVersion: 1.16.11

✓ Customer service reps don’t even knowThe customer service reps don’t even know what is going on anymore. I have been calling in for months, since the initial release in March, and have gotten zero help or answers. This last time I called, I finally got an honest rep who literally said “None of us know what is going on, they won’t tell us anything, we learn about all the issues when the customers call in. There is no timeframe for fixing anything.” I am furious. Navy Federal marketed this program as a BUDGETING TOOL. So that’s what we use it as! And now we are screwed because we can’t budget properly anymore, and I’m about to switch back to good hard CASH because this entire program is just one giant joke on all of us to get us to abandon ship and use credit cards instead so the bank makes more money off of it. After 8 months of ZERO FIXES since the release, I’m convinced that’s what they want - for us to stop using this program so they can make more money off of credit usage. Screw you, Navy Federal..SarahTing123Version: 1.16.11

✓ Worse than the previous app!I’m perplexed how NFCU could launch a “new & improved” Go Prepaid card and app and there be so many hiccups in the transition. After many emails and texts explaining when and how the transition was supposed to work, when it came time for the old card to be replaced the old card took forever to be zeroed out and after successfully downloading the new app, activating the new card and funding it, the app said my PIN/Password had expired after two weeks and have been unable to get into it since. Hope they are able to fix this..Arcman85Version: 1.16.8

✓ Awful for navy federal.I can’t load 2 cards, before updated app I could ???.Dman 666Version: 1.16.11

✓ Missing Multiple card featureNew app requires that a mobile account be setup using my phone number/email address. This is ok but makes it impossible to add multiple cards. When trying to add a second card it tells me the phone number is already in use the multi card feature could be added inside the mobile login account on the screen where you go to select the card you want to fund. This way all the cards are in the same place. And also please add the nickname feature. It makes it easier to identify the cards. Needs a fix soon. Thanks..NevareviewerVersion: 1.0

✓ Total ConfusionDoes not work properly trying to put it nicely..7TRILLIONVersion: 1.16.11

✓ UnacceptableThis app is useless no help from customer service always a problem.Tespn65Version: 1.16.11

✓ CrashesSo the developers need to do better. I know my pin and my facial recognition definitely is supposed to work but the app will not authenticate me. Removed it and will re-install it to see if it resolves my issue but this should not be happening..Shytee93Version: 1.16.11

✓ Useless App -Does Not WorkTerrible app. Simply does not work. Cannot even login. Used to work. Broken junk, now..Honest3941Version: 1.16.11

✓ Still not fixed.Sent the following to NFCU and received this reply: Thank you for using Navy Federal's eMessaging Service, Master Chief Y. We continually look for ways to add or improve our services and make enhancements after reviewing member suggestions and feedback. We appreciate your taking the time to share your concerns. An active and responsive membership greatly contributes to the growth and success of your credit union. We thank you for your military service and 50 years of membership. If you have further questions or concerns, please let us know. I think this message should be seen by the highest levels of management at NFCU. Subject app has been a disaster since it was deployed 9 months ago. There have been 3 revisions since then. Each one gives an update history that includes work done which was not done. And does not include work that should have been done. The features for use, for the most part do not exist. Adding a card is not easy. Creating a user name and password is not easy. The rating in apple app store is 1.5 out of 5. Almost all the reviews are negative. The old app worked just fine except that it did not have a chip reader. Furthermore, the web site is almost as bad with login/password/activation issues. The only thing its good for is adding/requesting funds, a functionality that the mobile app does not have. My wife's card was denied to day when she used the chip reader. i will try again tomorrow. i love everything about NFCU except for this issue. The team supporting the web site do not know the app, bounce the caller from rep to rep. Thanks for reading this. Very respectfully, ————/ NFCU Member since 1973.Pete_USNVersion: 1.16.11

✓ Can’t Load MoneyI had the first App and it worked great. Now this new app has no use. I can’t add an external account to transfer money and there is no option to load money. There is an option to request money but how do I request money from an email, phone, or an app if I can’t link them to a money account? This app doesn't make sense! Bring back the old App!!.CshhomesVersion: 1.16.11

✓ This app is horribleIt constantly goes down. The swipe to load money… instead of just a simple submit button. When you swipe to load money, sometimes you scroll to another screen.Js021500Version: 1.16.11

✓ Needs WorkIt’s new so hopefully things will improve. Here are my observations. 1) The app doesn’t display correctly in zoom mode. Critical things are covered over or are shifted off screen making it hard to enter text. 2) Face ID not is working and or login credentials aren’t being memorized on my iPhone 13 pro (fingerprint id works on the 5S though). Whatever it is, I’m forced to always enter my password. The 6 digit passcode doesn’t seem to work either. 3) I set up the app for a card holder and it works but the greeting under “My Updates” says “Good Evening, (Account-Owner’s-Name)!” Instead of the card holder’s name. (minor problem). 4) Seems there’s No longer a way to login with more then one account owner cards on a single phone. The old app allowed selecting from multiple accounts prior to login. I manage 3 SNTrust accounts and have 3 account owner cards. I can’t set them all up on a single phone as I did with the old app..J.K.BrickVersion: 1.0

✓ PERFECT GARBAGE CARD & CUSTOMER SERVICE!These people are in capable of customer service skills. Nobody’s on the same page they’re in capable of even holding accountability to each department. Everybody wants to point fingers in the air and use an automated service by saying I’m sorry you feel this way I’m so sorry but there’s no accountability behind their statement, my experience as a loyal consumer is, I’m paying these people to keep my money but then when I’m asking to transfer money from the gold card to my checking account of sudden, I have no access to the app and I have to troubleshoot the app myself! So then what am I paying you to keep my money for so I can do everything myself I close the account today I will never do business with this garbage card. If you need stress in your life and you’re angry, do business with these people, but if you’d like peace in your life, in a smooth transition, where if you need to move money out from the garbage go, kart, do not do business with these people. They’re very incapable of even doing the simplest thing which is customer service skills and communication and listening..Rev19_11Version: 1.16.11

✓ App is garbageJust got the app and can't even get past the enrollment process to create an account. It says "sent a text to verify your number" and tried this multiple times and never received a text. App is unusable....J...Version: 1.16.11

✓ Love NavyFed Hate this AppThis app is absolutely terrible. I’ve lost count how many times I have tried to log in to add funds, and receive an incorrect password message. The password constantly has to be reset only to be told the new password is also incorrect. I had hoped when the app changed to GOPrepaid it would improve, but it hasn’t. Customer service is no help either..JeniPoo22Version: 1.16.11

✓ SadDoesn’t work on the new iPhone. Been waiting for 3 weeks..Navy2023236678Version: 1.16.11

✓ Same review as others-doesn’t workNow that they migrated from the navy federal prepaid app I have been unable to load money on the card. Help desk escalated my issue twice but no action. It appears they can’t fix or help. As soon as we get thru one issue another stops us. I give up. If anyone has a contact at navy federal who can make a change for the better pls post. Ridiculous..CansomeonehelpusVersion: 1.16.11

✓ Unable to LoginThis app is absolutely useless. I’ve changed my password multiple times. Still can’t log in to my account. Just use the web page and run far away from this app. It’s a waste of your time..Timewaster11111111Version: 1.16.11

✓ Facial recognitionIt makes no since that I repeatedly have to continue to set up my facial recognition, my face doesn’t change. Imagine developers if every few weeks you had to do this with your iPhone. Get better. Go back to tech school and learn how to make a better app. This technology can’t be that tough literally 80% of my apps use facial recognition. I agree with other reviewers, this is an underwhelming product for the power-house NFCU. But I bet the CEOs have no clue how bad a product they represent..Kn33cVersion: 1.16.11

✓ Got it working but had to use a different emailFirst I would like to say that once you have it working it seems to work well. I don’t have multiple cards so I can’t comment on that experience. But it is much better than the previous app, that I had to close before using, or else it would crash. If your email has a dash in the domain forget about trying to verify it, because it strips them out and sends it to an address without the dashes. Even though I told them that two weeks ago, they told me it was fixed. It wasn’t. Luckily after they deleted my account I was able to enter a different email and continue the process. If they went through bug testing at all, they need another team. It is far superior than using the website on mobile, but that is only if you can get in..WaldyrJrVersion: 1.16.8

✓ The WorstAbsolutely the worst financial app or card I have ever used. No customer service assistance and clunky interface that is not user friendly. Do not recommend..BSN_USMCVersion: 1.16.11

✓ Very disappointed and frustratedThis new app is absolutely useless! Neither myself or my son can gain access to our accounts (as the notification boasted about us being able to use our old login information for the new app). Every time we try to “create a member account” if takes us through the same prompts, only to return us to the main page with no successful outcome. I have now been on hold for 30 minutes and still waiting for a rep to get on the line to help me..LuvofchairVersion: 1.16.8

✓ Can’t confirm my informationBeen trying for an hour to confirm my email address. Kinda hard to do when there’s no confirmation link being sent. Lol The app has never performed well, so I’m not that surprised. The regular Navy Federal app works very well, but this one?? Who developed this thing?.Mac-danielsVersion: 1.16.11

✓ Unable to loginApp will not allow me to login even after resetting password. Only way to add funds/manage card is through the website..Dragonfire20Version: 1.16.11

Navy Federal GO Prepaid works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Navy Federal GO Prepaid.