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CGX App Complaints & User Negative Comments 2024
CGX app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using CGX? Can you share your negative thoughts about cgx?
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CGX for Negative User Reviews
✓ Airplay not working for IronI love CG, but this app has me really frustrated. I am not able to screen mirror or Airplay the latest Iron 2.0. This issue is not observed with the app version of Beastmode. I have reached out for help, but no one has responded. This is horrible user experience!.Version: 1.1.2
✓ Videos won’t load - YouTube works betterTried this for a few days in a row and these videos wouldn’t load. I tried for over 10 mins then just pulled up YouTube and used her workouts there. Also the price seems really steep. I’ll try this a few more times, but if continues to load slow and waste my time I’ll just delete. Not sure if it’s worth $16.00 a month..Version: 1.0.4
✓ No way to watch workouts other than phoneWas so excited for this. Workouts look good but can only view from my phone - very disappointing..Version: 1.0.4
✓ Same workouts are free on YouTubeI guess with a new program that I’m paying for I was hoping for something new but everything is the same as her previous workouts that you can get free on YouTube. The app is slow and glitchy and not the best layout or ease of use. No real nutrition advice just some recipes with a lot of food I probably wouldn’t eat. I wanted to love this app but I’m disappointed..Version: 1.0.4
✓ Multiple devices not available? Apple and AndroidI am enjoying the app. It is thought out well. I have an iPad that I used when I signed up and can access my account there with no issue. But I have an Android phone that I would also like to utilize the app. When attempting to log in using my Android phone, it does not recognize my account that I created and asks me if I want a monthly or yearly subscription. Once one signs up for a subscription, that subscription should be available on any device. Would you be able to correct this issue? The other nice to have option would be when looking up recipes and returning to the previous screen, to return to the recipe you were just looking at. Currently, it takes you back to the very top of all the recipes. Thank you for your hard work!.Version: 1.0.4
✓ Terrible functionalityApp is terrible. Videos won’t play. Filter is not user friendly. App is not intuitive to use. Only programme on there is beast mode. Have already deleted after 2 days. Disappointed as I’m a big CG fan..Version: 1.1.2
✓ Paid annually but cannot get access to workoutsI have subscribed for the annual subscription. Was looking forward to the unleash challenge. I did 3 days of unleash. For my birthday I got a new phone. I installed CGX AAP on new phone and signed in using same email. It’s asking me to pay again to access workouts. I thought I was signed in my old phone that’s why. Logged out from old phone and still the same problem. So I logged back in from my old device again and even that phone does not allow me to access the workouts. I contacted support but have not had a reply back. I have missed out on my workouts as I was following the challenges with the community. I’m upset that I am now behind as I cannot access the workouts and no one has got back to me to help me..Version: 1.1.3
✓ Terrible app, good contentI started with Caroline on YouTube. Her workouts are brilliant. The app however is not. If I miss a workout the app gets confused. It doesn’t pause with you, it keeps going. This I can put up with as I catch up, but now the program has completely stopped and I’m having to go over workouts I’ve already done. I have tried deleting and reinstalling but this hasn’t helped. Going back to YouTube I’m afraid..Version: 1.1.1
✓ Great workouts, glitchy appWorkouts are great but app often glitches mid workout. Workouts are my time stamped so if you have to leave mid work out (or if it glitches) the workout starts from beginning. UX a bit clunky, difficult to navigate to frequent areas..Version: 1.1.1
✓ LockedI do not like that i’m paying for an app that is controlling how many workouts i do in a day, the workouts are locked til the next day and aren’t available for people who wake up early to work out , who live outside the time zone in the UK! UNLOCK the program , all the workouts and let paying customers workout the way THEY want too! ugh so annoying and controlling !.Version: 1.1.2
✓ Doesn’t workI paid for the full version of the app but still do not have access to any of the classes. I keep being told to sign up for the membership when trying to select a class but when I select the membership option apple confirms that I have already paid. I have even tried to restore my membership but nothing is working. No one on the team has followed up with my issues. Stick to the YouTube videos until these issues are fixed..Version: 1.1.2
✓ Poor App - Great InstructorCaroline is great but the app isn’t. We do our workouts on the TV and there's no Apple TV version. You can connect by Airplay but again it’s not good because the videos are so large and laggy. A typical YouTube workout would use about 150Mb of data. The same on the app would be 1000Mb+. Shame that Caroline has put so much effort into this project and has been let down by the technical team..Version: 1.0.5
✓ Can’t connect to TV anymore..Had no issues with this app however I am unable to connect from my phone to the TV anymore. Same tv & WiFi. Annoyed that I’ve paid for the full year’s subscription!!.Version: 1.1.1
✓ Unresponsive appThis has nothing to do with the the program. I’ve followed Caroline Girvan for about a year now and respect so much her work and experience. This time is about the app developer. I’ve paid a full price for the app to find it unresponsive 75% of the time. Sometimes I have to go back to YouTube for a free workout. I wish to have a response from the developer and find a resolution to the issue..Version: 1.1.2
✓ Mrs williamsI can’t log in! I really can’t log in! I have tried resetting it says email not found try to create one , email already in the system! It is not the best app and it is a shame as I love Caroline !.Version: 1.1.1
✓ It’s almost thereI love Caroline’s workout, and I was excited for this app. However, there are a few turn offs. Here is my honest feedback: Pros: - reasonably priced - can play own music and listen to the timer from the video Cons: - unable to search for videos in landscape mode on iPad - does not have a feature to indicate which day of the program you left off of. For example, I don’t know if I finished day 4 or 5 of the iron program easily. (I am not a calendar person, so I don’t want to schedule every video onto the calendar) - does not have a feature where the video remembers where you left off (YouTube has this feature). For example, I have to use my finger to scroll to where I think I left off from. - in general, I find it really hard to search for videos and programs. It is not intuitive - I want to be able to see a list of videos that I have completed, not just a number. Again, it’s hard to see which days I actually completed.Version: 1.1.2
✓ It’s okThe app is ok so far but needs some work. The ability to check off or mark completed workouts on the app is a pretty basic feature that I would expect. I’d also like to be able to preview the next days workout in advance. I’d like the flexibility to chose my rest days, so having some of the sessions available ahead of time is ideal with the ability to track completed ones. Better notes section would be great too. Overall I’ll try it for a bit longer but the app will need more work and content to keep me engaged..Version: 1.0.4
✓ Very slowThe app is very slow. Videos continuously stop and take ages to resume. Hope this gets resolved as I really enjoy Caroline’s videos..Version: 1.1.2
✓ App casting not reliableStruggling to cast using Chromecast is becoming very frustrating. Free videos on YouTube are more reliable and are starting to make app not look as practical. Videos often stop casting on tv throughout workout. This should be an urgent matter as it’s causing issues for many CG fans..Version: 1.1.2
✓ Great workouts but too many app glitchesI can’t stream to my tv because it only supports Apple airplay. I can’t use on my other devices because it’s asks for new subscription. You tube was much easier and free..Version: 1.0.4
✓ Glitchy app disappointedLove all Caroline classes and find the app Very interesting but….. App keeps logging me out , ssl server certificate errors. Won’t work on certain Wi-Fi networks including the gym I use which is absolutely no use as I can’t use in my gym! Please sort all of this out. Glad there was a 2 week free trial as I would not want to pay monthly due to these issues. To buggy !!! Would love the app to work as it’s fab for my fitness..Version: 1.1.1
✓ Poorly Thought Out AppI am a huge fan of Caroline Girvan - I started following her on You Tube during lockdown. I’m delighted that she has launched this App, however it has been poorly devised which is disappointing. My main issues are (1) video stream is uncompressed and each workout is over 1Gb and I can find no way to stream compressed. This means the App burns data fast! (2) on holiday in Greece the App denied me entry, meaning I couldn’t continue my workouts as planned (3) the home page is poor - no direct link to the main focus of the App ie the 10 week workout programmes. The App content gets 5 stars, the App itself is barely worthy of 1 star!.Version: 1.0.4
✓ AMAZING content!! App needs workI LOVE Caroline. Her workouts are fabulous!! I am used to streaming her workouts on my TV. I struggle with browsing past ‘Assign a workout for today’ and all the steps it takes to access the workouts. I wish that was the default page. I do often have to stop workouts to tend to my kids. More often than not, the airplay will disconnect and I have browse to the workout again and find the spot that I paused. Drives me nuts!.Version: 1.0.4
✓ Good AppWas so happy that Caroline has released an app. Couple of things; the app zaps data which can be frustrating when I’m not on wi-fi at the gym. Would also like the programs like Beastmode to have the most recent release at the top instead of having to scroll through days to find the newest one. Other than that I like it..Version: 1.0.5
✓ Not transparent about costAfter much reading in both the App Store and after downloading the app I still cannot find the subscription cost. This should be front and centre in the description. Terrible transparency..Version: 1.0.5
✓ Not compatible with HDMI cableI was looking forward to returning to beast mode workouts. Disappointed to find out that I cannot view the app on my TV using HDMI cable adapter with this app. All the previous YouTube workouts run as expected. I find the I phone X screen to small to follow the workouts and need to use the TV for full benefit. Unfortunately I will have to unsubscribe if this issue is not rectified.Version: 1.0.4
✓ Help! Just signed up for yearly and it won’t playJust dark screen…no warm up, no intro, no session…just black screen with the “play”’sign.Version: 1.0.4
✓ Need improvementCalendar option needs work! 1) Should be able to cancel an entire program if you start it on the wrong day. Instead, have to go day by day and change it up. 2) When adjusting the calendar, you can only do a week at a time. If you want to do the previous or following week, you have to go out, click the calendar icon and go to the next week. It is time consuming and a lot of extra irritation. 3) Why no printable calendars with the programs? If they are there, I have been unable to locate and perhaps they should be given their own tab? Caroline is a fabulous trainer and I am looking forward to utilizing this app. Hoping the things stayed above will be changed and make the app better!.Version: 1.0
✓ Can’t unlock day 4Love everything about this app except you have to unlock every exercise and the app is not very user friendly. I looked for support and couldn’t find it. Love Caroline but can’t und why I have to add what time I am going to work out everyday. A tutorial would be great. Also. I should be able to click on a what ever day I want..Version: 1.0.4
✓ Bugs need to be fixedI was charged 110.24 dollars instead of 99.99 for the annual plan (double checked- was billed for annual plan, not monthly) also, the video doesn’t fit the phone screen properly, so I can’t skip the stretching part of the workout, as the bar doesn’t fit in the screen. Also there’s no way to exit the workout without closing out of the app entirely and re-entering, or waiting for the workout to end (sometimes I want to wait to stretch until I’ve completed my entire workout including any add on videos). I love Caroline but she should’ve waited to push this out until it was tested thoroughly on multiple devices. I’m also not happy I was billed more than I should have been..Version: 1.0.4
✓ Unable to subscribeThe app won’t let me subscribe. It wants to me add a new payment method which I don’t want to do and ignores all other already available including Apple Pay. I have shut and restarted multiple times still asks to enter new payment method.Version: 1.0.4
✓ Air PlayAirplay worked well until 3 days ago - now I can't project my workouts - very frustrating - no admin or contact for APP manager - I've updated all my devices ... now what - I've paid for the APP & it's so irritating to watch it on my phone - I purchased with the intention of projecting onto my Smart TV.Version: 1.1.1
✓ App not workingThe app has logged me out on both my iPhone and iPad It is not even recognising me to reset my password I have emailed support and the email won’t download . I have NO problem with any app or email on my phone apart from this o e.Version: 1.0.5
✓ IPad interfacesI was waiting for this app for months and was so excited to download it on launch day. Unfortunately it doesn’t interface with iPads. I use the iPad for my workout videos and this app looks like your phone on that device. Very disappointed. I hope she and her app developers fix that. I won’t be spending the money for the subscription until it’s fixed..Version: 1.0.4
✓ Where is the downloads section?App doesn’t have this downloads section ”The downloads section displays the content you have downloaded your device for offline playback. When viewing the app without an internet connection, this section is where you will be able to access the content you have downloaded for offline viewing.”.Version: 1.0
✓ Phone….Enjoying the app BUT on my phone :( We need a app for computers !!!!..Version: 1.0.4
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