Roku Smart Home Negative Reviews

Roku Smart Home App Complaints & User Negative Comments 2024

Roku Smart Home app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Roku Smart Home? Can you share your negative thoughts about roku smart home?

Roku Smart Home for Negative User Reviews

✓ Love the bulbs but we need widgets!IPhone widgets especially for the “today view” section would absolutely be a game changer. The bulbs are amazing and WAY brighter than the Merkury “Geeni” brand. However the Geeni app allows you to turn bulbs and switches on and off from your “today view” widget which is super convenient. If Roku comes out with widgets for ease of use I’m going to be replacing ALL my bulbs in the house haha!.Meow63826Version: 1.1.4

✓ Wifi issues.Last update made the wifi interrupt constantly and camera simply goes offline and won’t reconnect unless unplug the power source. Please test updates before releasing them. It need a software update immediately to resolve this issues. I read that other people are having the same issues which mean is not my camera or router. I’m paying for a service that is not working as advertised. This should be a serious concern to the company..FranquiemVersion: 2.0.1

✓ I should have waitedI love my ROKU streaming devices and was excited to learn about their home monitoring system. I should have waited until the kinks were worked out before buying for my home. The cost for the monitoring system & price if you want professional monitoring is awesome. They system hub being strong enough to connect with all sensors is weak/not good/and frustrating. Even sensors closest to the hub go offline so it’s more than sensors distance from the hub. Customer service is the worst. I reached out for assistance & continued to get canned & automatic responses that promise to follow up and haven’t to date (been a week). Update: I was told my various sensors being offline is not normal and someone would be contacting me. To date I still have not been contacted. I have requested a refund if my system sensor issues cannot be fixed. That has also been ignored, as well as saying “sir we are going to send you a complete new system replacement for all initials and extra sensors:keypads you ordered”. If a remedy is found I will update this 2 star rating..BelchologyVersion: 2.0.1

✓ DisappointedWe have outdoor wired cameras that that work well for live viewing. The problem is recording motion events; often there is only a still image or it records nothing at all. The Wi-Fi signal is good. It now happens every 1-3 days, and we constantly have to restart or reset the cameras to get them working again. I’ve asked for help and was never answered. This is probably more a problem with the cameras, firmware and cloud than it is with the app itself. In any case, we’ll probably have to replace this camera system because the whole point is to reliably record motion events when we’re asleep or not there..Soze111Version: 2.0.1

✓ AudioI can hear peoples voices. I can’t understand what they are saying. But I catch a word here and there. The oddest part is it appears that they can hear me even if the speak feature isn’t on. Now before u think I’m delusional I have had other people, friends and family listen with me sometimes. And they to hear it, and can see a type of interaction. So whatever it is, it’s definitely real. Now the crazy part is that it seems to be a person I know. And where I live my closest neighbors are through very dense forest and vines. Not just that. The volume of the “voices” never changes due to the placement of the floodlight camera. Even when I bring the camera inside after wiring it safely to the female end of an extension cord. Actually I hear them better when there’s no birds and bugs making noise. Well I’m gonna give 5 stars because other than the anomaly or the possibility of being spayed on, I’m happy with the product. As scripted as that may sound. But if i could get ANY feedback about that issue would be most helpful..UmpunpVersion: 2.0.1

✓ Not workingI’ve had the road crew camera set up for a couple months now I had no problems, recently the camera showed off-line and would not let me reconnect through the mobile app. I then deleted and reinstalled the app, I’ve done all the following steps and still cannot connect my Camera to my local net work, the Wi-Fi is perfectly fine and strong connected to my phone, and still will not work connecting through the app. It’s so annoying and I need help ASAP.JanellemoniqueeVersion: 2.0.1

✓ ALERT!!! As soon as you subscribe it’s jack upWork just fine with the two weeks trial as soon as I subscribed been a headache Will not work on my tv .. did work on the trial everything work perfectly! Starting to wonder was that just to get us to subscribe??? Because right now not worth a darn!!!! I will take it back to Walmart and buy another name brand camera that works!! Also the agent I chat with no help no knowledge on networking !!! This agent should have some certification!! Would not recommend!!! I will call and talk with a person!!.Macaw macaw007Version: 1.1.6

✓ One step forward 2 back…I was so excited to get the store now from Roku and its features to be integrated into the Roku TV and pop-up if the doorbell button was pushed… Got it set up only to find out that if I wanted to have it on multiple TVs with different accounts that was not gonna be a reality. The only solution they have available is to logon with the same accountant… That’s not gonna be realistic or acceptable for families that have different accounts and different play history channels, etc. I don’t to be logging onto my stuff and find out my play playlist has been changed deleted modified ect. Huge deal dealbreaker going to return if not fixed immediately. Also, the camera viewing app was not implemented as well as I thought it was going to be when the doorbell button is pushed a little window pops up and then you have to manually click it like this it was not like the ring or Google implementation, so much potential, but lack of implementation and follow through way too many apps to need to integrate it into want to be unified. I have to flip between Roku apps now just to watch things on TV… What the heck?.Octavian VanguardVersion: 2.0.1

✓ Fix the issueI’m tired of looking at my camera for video footage and I can’t see it cuz the video didn’t upload properly or whatever it says. Y’all really need to fix this like ASAP. I have a camera in my room to watch my room and make sure nobody in my room but when I go back to look at the video it doesn’t even play. What am I paying y’all money for if I can’t even watch the video smh..Just fix the issueVersion: 1.1.5

✓ Camera Switched SettingsAt the latest update my floodlight camera now reads it was an indoor camera and I haven’t been able to update this setting. I first noticed it when I pulled up to my house and the motion sensor didn’t prompt the lights to come on. Once I went into the app, I also noticed the manual lights function wasn’t available. Hopefully Roku notices this issue and corrects it in another update..Ken UnderVersion: 2.1.0

✓ Used to be awesomeI don’t know what is going on with this app but it used to be flawless and now all of a sudden my camera never wants to load up its like what’s the use in having this if I can’t even look at the live footage it seems as if I have to be on my home network for it to even load I doubt I’ll be renewing this I think I’ll just spend the few extra bucks and go with Ring cause this has turned out to be a big disappointment..IphoneGawd45Version: 2.1.0

✓ Subscribtion?I love the app and camera, it’s been such a great security feature added to our home. I’m only giving 3 stars because after having the app/camera for awhile it then stopped movement notifications for parts of my day and when I went to look it said I had to get a subscription. Im not going to be getting a subscription just for that..Kammie_1234567Version: 1.1.4

✓ NoDo not recommend. I would give 0 stars if I could. I absolutely love it the first day I got them! The second day wasn’t bad but my 3rd day and one of the cameras wouldn’t update. I’ve tried over and over, even looked on google. I ended up disconnecting it from the app to try to reconnect it to update the software , now it won’t even connect to the home app. My other camera freezes every 20 seconds. App is up to date. I have a newer phone. And it’s not my Wi-Fi bc nothing else has problems..Savanah96191010Version: 2.0.1

✓ New update doesn’t workMy indoor camera was working fine until this latest update, it prompts you to update your camera and after you do so try to update it, it won’t connect with your internet even if you do hard resets, I called Roku and they sent me a new device and did the installation over again and it worked for like 3 second but then it prompt me to do the update (or else you can’t use the camera) I did the update and now camera new camera won’t connect to wifi, this would be the third camera that has this issue, and when you call them they can’t speak proper English to understand your issue and it’s frustrating.Gueroloko1Version: 2.0.1

✓ Waste of moneyI had written two previous reviews, but they must’ve been removed because someone wasn’t happy with my feedback. I have had these cameras for a couple months now, and before I bought the subscription, I wasn’t having issues with video playback. Now that I’ve spent $100 on a yearly subscription, these cameras have become useless. Every time I go to play a motion clip, the video is never saved so I can’t view any motion videos. It’s really awesome when I live in a medium-high crime area and stuff is happening right out front of my home, and I can’t give my videos to the cops because the motion clips don’t save to the cloud. Roku support tells people they should move their cameras closer to their Wi-Fi router or click out of the video and click back in it and that should work. Maybe the solution should be to fix your product instead of blaming it on user error. Make better cameras and fix the app. What good is a camera if I have to practically have it sitting on top of my Wi-Fi router for it to work? Clicking out of a motion clip and clicking back onto it does not work. Restarting the cameras does not work. Shutting down the app does not work. If a video is not saved to the cloud, because these cameras are crap, clicking back into the video isn’t going to work. I will be throwing my three cameras in the garbage where they belong, and investing in cameras that actually work from a different company that strives to make their product better..Rwagner97Version: 1.1.3

✓ Cameras won’t updateI literally JUST bought the doorbell two days ago and have the indoor/outdoor rotating cam as well. None of them are allowing me to update the firmware but is saying i can’t use the cameras until it is updated… i’ve tried resetting my app, the cameras, even wifi and still nothing. I’ve sent screenshots and Help log but still no response from anyone on how to fix the issue. Would hate to have to return it but I spent a lot of money for them to not work not even a month into having them.Col3mxnVersion: 2.1.0

✓ Greedy Roku! Never use your products again!I Purchased two cameras at Walmart but returning them very soon. I disappointed by Roku because I cannot playback recorded videos from SD card on Roku app. The only option to playback recorded videos I have to pull out the SD cards and insert them in the computer. Roku you are failed…! Over the years I used a lot of Roku products and always giving them good ratings but not this one. I have camera made by Zmodo and Mercury anytime I can playback them recorded videos from SD card without any subscription on their apps. Roku loves money thats why forcing us subscription for playback SD cards from the cloud that is greedy…! Anyway unless you add SD playback button I no more using any Roku products again never…!!! For now, I gave you one star. ⭐️.Allgood707Version: 2.0.1

✓ No notificationsGot this to use while I’m away visiting family. Camera works great but if you have IOS apparently it’s common to not receive any notifications no matter what. Been dealing with it for days now since we set it up. I submitted a log but haven’t gotten anything since nor has it been fixed. At this point I’m just gonna have to keep it up for the next few days, monitor it heavily while I’m gone on vacation, then return all 3 of the cameras if it isn’t fixed. So if you own an iPhone. There’s a chance it won’t give you any notifications. If someone knows what I need to do to fix this, a resolution that isn’t on the company forums online please let me know. Cause I’d love to keep the cameras..KrisstenHVersion: 2.0.1

✓ Crap camerasHave gone offline more than other cameras I have (Ring etc). All are placed properly near the routers and signal is strong. These can’t be reset unless you are physically there to do it (which defeats the purpose of surveillance when away). When they were working, the movable camera’s night vision is poor. Mostly blocked by a light ring so cannot use for night. Invest in a bit better camera if you want it to work properly..WwertuupokhfVersion: 2.0.1

✓ U can Not Playbake Your Recordings 👎🏽U can Not Playbake Your Recordings even doe u pay for the membership Plan or even if u put a SD CARD in the Slot don’t Matter still can’t look at your playback Recordings in the app on your phone , Roku say u have to take down your cameras , take the sd card out the cameras , thin put the sd card in a computer, that’s crazy this is not year 1999, u have to do all that to look at the Playbake recordings, So I took all 5 cameras back to Walmart got a refund , and went on Walmart App and ordered the WYZE V3 Camers same Camers Roku had but the difference is Wyze v3 Can Playback Recordings this is a major plus with Wyze. Remember People Roku Do Not Playback Your Recordings and Wyze DO Playback all your Recordings ( Wyze v3 Cameras A+ ).BJ WIRELESSVersion: 2.0.1

Roku Smart Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Roku Smart Home.