911anywhere App Support

What is 911anywhere? Description of 911anywhere 4022 chars

Save a life. Wherever they are.

911anywhere is a must for anyone who communicates with friends, family or colleagues in distant locations, especially by video. If you witness someone having a sudden emergency with no one on scene able to call for help, you could be their only hope…from hundreds of miles away. 911anywhere lets you find, save and, if ever necessary, call the 911/emergency dispatch agency for U.S. locations. There is no faster way to send emergency services to a distant location.

Fast. Accurate. Always.

Dialing 911 on a phone connects you with the 911 agency near you. For an emergency in a distant location, you would need to report the distant address to this operator, who would need to research which agency covers that location and how to contact them, wasting precious time. The methods and speed with which local 911 agencies can handle these distant emergencies vary greatly, if an agency has the capability at all. 911anywhere lets you contact the distant 911/emergency dispatch agency immediately and your contact’s address is already displayed to you in the app. Seconds save lives!

911anywhere uses ArcGIS geolocation data and a proprietary database built with publicly available 911/emergency dispatch agency contact and coverage data from sources such as DHS, FCC, public records and direct outreach to agencies themselves. Refinements and updates of the 911anywhere database are continuous. Each time the app is opened, all agency information for saved contacts will have been checked against the database within recent weeks, with updates automatically and instantly applied to saved contacts.

With preconfigured contacts, you do not need a data or internet connection to contact a distant 911/emergency dispatch agency…just phone reception. Contacts’ pre-configured data is local to your phone and the call is made from your phone itself, without any other connections or infrastructure.

Warnings

911anywhere calls are made with your device's normal phone calling feature to a 10-digit phone number. In order for a 911anywhere call to be made, your device must have normal cellular phone calling service. 

911anywhere is for emergency use only when the caller and emergency location are in different 911 agency coverage areas. If in doubt, dial 911 by phone.

To report an emergency at your own location or within the same 911 agency coverage area, dial 911 by phone. If in doubt, dial 911 by phone.

911anywhere cannot determine the location of a distant emergency. You must provide the emergency’s exact address to the emergency dispatch operator.

If 911anywhere does not work properly in an emergency, dial 911 by phone.

Once the call from 911anywhere is placed, the response to the emergency is the responsibility of the applicable agencies and the outcome is subject to those agencies’ capabilities and limitations. Many agencies have a 10-digit emergency number that will be answered immediately by a dispatcher. However, other agencies do not have this same dedicated infrastructure and/or staffing, which can sometimes mean a 911anywhere caller will have to navigate prompts (e.g. “press 1 for dispatch”) and/or experience hold times before speaking with a dispatcher. All emergency calls—direct local 911 calls or 911anywhere app calls—face the same ever-present risk of extenuating circumstances including, but not limited to, outages and excessive call volumes.

Agencies whose phone numbers have been assessed by 911anywhere as not sufficiently reliable for reporting a distant emergency will not be available in the app until this assessment changes.

911anywhere is for emergency use only. 911anywhere LLC will assist law enforcement to the fullest extent investigating and prosecuting misuse.

911anywhere Privacy Policy: https://www.911anywhere.app/privacy

For more information please reference Apple’s LICENSED APPLICATION END USER LICENSE AGREEMENT, found here: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.

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911anywhere is now a free install and allows for one contact to be created. Subscribe to create multiple contacts. 911anywhere now accesses a new proprietary database of U.S. emergency response agencies and their coverage areas..