Citizens Pay Negative Reviews

Citizens Pay App Complaints & User Negative Comments 2024

Citizens Pay app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using Citizens Pay? Can you share your negative thoughts about citizens pay?

Citizens Pay for Negative User Reviews

✓ Not goodSays all of my info is incorrect.Nickswife71521Version: 2.0.0

✓ ProblemsI just uploaded and I am still having problems with it..Mex2flyVersion: 4.1.0

✓ Don’t even botherNothing works on this app. There’s no customer service to reach out to. The screen is blank and when you hit ‘app support’ SURPRISE…there is none. Paying my loan back and getting out of this cage..Spooky LoreVersion: 2.6.0

✓ I just want to pay my bill!App will not let me log in whatsoever, you’d think people who are wanting you to repay them would have an app that actually works.Bfkaobr dhg 0311Version: 2.6.0

✓ App experience as bad as the customer experience isCitizens continues to leave the ball dropped when it comes to their credit support experiences. The website has several issues that this app appears to just carry over into app form. Even with stored passwords you’ll run into errors where it randomly will give you errors that your username/password are incorrect several times before finally accepting them - even with faceID. And good luck getting any assistance out of these guys. It would be faster to hop on a plane and head out to Rhode Island and see if you can find someone there in person..Sendian82Version: 3.1.0

✓ Can’t login EVER!Piece of junk. Created a new user ID and password 5 times. Still doesn’t work. Get some IT help Citizens Bank. This is terrible!.TexasDGT71Version: 2.6.0

✓ UselessYou can’t even stay logged in. Might as well use the website….MegaUltraVersion: 2.0.0

✓ Great App Ruined By One Glaring ProblemTo start, I'd like to say that this app would actually be a five star app, but for the problems that I faced. And while not insurmountable, the issues were enough of an inconvenience, annoyance, and security concern to knock three stars off the rating. The first problem, put simply, is this: the application doesn't allow pasting passwords and user IDs. You can copy them from the fields, you can select all, "replace all" (which does nothing by the way) and even crash the app by pressing a button that's labeled in Chinese on the context menu but you can't paste a user ID and password. Yeah. So, why is this such a problem? Well, user IDs are not such a problem, most sites feed off our email addresses which we're pretty familiar with. Entering an email on a cell phone is as easy as setting up a text replacement shortcut for autocorrect to pick up. The problem is the password field. To explain, a little background: I don't trust anyone on the net. You're all scammers out to take advantage of me and steal my money and my identity, if you can. At least you are until you prove you're not. :) To stop said debauchery, I use exceptionally complicated passwords and a unique password for each site I log into. This renders the passwords extremely difficult to hack and extremely easy to deal with should a password be compromised in a data breech: once the breech is exposed, change it on the single site where it was used and done. No need to change the password on multiple sites because I don't reuse them. This also has the uncanny ability to cause me to forget my passwords for each site. To remedy that, I use a password vault. When I launched the Citizens Pay app, I thought it would work like any of the other fifty or so apps that I use daily basis and I could paste my password into the authentication field from the password vault. Unfortunately, as I've said, that is not the case. So it took me a good two and a half minutes to put in my exceptionally long and secure password - character ... by ... character. Once I was in the app most everything was great. When I logged out, the trouble started all over again because the app not only doesn't allow pasting a password, it also doesn't allow saving said complicated password either. So every time I log in, I have to input the full password. It costs about two and a half minutes to enter a password in excess of twenty five characters, mixed numbers, letters and symbols. This inconvenience could be remedied by simply allowing paste into the password field. There's no reason not to allow pasting as it's no less secure than requiring a person to type out complicated passwords with a 'reveal' button to display the password field contents (which this also has, by the way). Because of this glaring omission, and because the app authors seem to have included everything else that apple allows with regard to text editing in the context menu (including scanning text - who does that for a password field?), I took two stars off the rating. The last missing star is gone for a simple reason: the application does not allow biometric login, i.e., there is no Face ID authentication option within the app. In this day and age, that shouldn't have even made it out of QA. All-in-all, it's a good app but with these two missing features, it's problematic to use and trust completely. It is my hope that the developers will see this review and move to correct these issues in short order. Thanks for reading..PsychosmyrfVersion: 2.0.0

✓ Horrible!I’ve never been able to log into the app. The main screen is always frozen and you can’t do anything on it. Just use the website and save yourself some time..Shell.bee.hatVersion: 2.6.0

✓ Just doesn’t workI tried logging in multiple times and it does log in, send me a sms confirmation code, but then just a blank screen. Happens every time. Worthless app..MrmazzerVersion: 2.6.0

✓ No goodI tried to sign up twice can’t get past the sign up screen asked for my name, phone number, send me a code and I put in the code. Nothing happens when I try to re-hit. The send button is this crashes so this app is worthless.Kenichi74Version: 2.1.0

✓ Where is FaceID?It’s 2023 and I can’t use faceID for login? Weak. I have to use a password like a caveman? Come on…….JtaranVersion: 2.3.0

✓ Not workingCan’t even log into the app.Fatman311Version: 2.1.0

✓ This App Is UselessI have accounts with this bank and have been trying to log in to see the important messages I apparently have on my accounts. I can never log in on the app because it freezes up as soon as you get into your account and then if you go to their website to log in that way, the same problem occurs. I’m not sure what else to do to log into my account but low key this is ridiculous..Breanna SearlesVersion: 2.6.0

✓ Freezes ImmediatelyEvery time the app it freezes immediately effectively making it useless. I’ve uninstalled and reinstalled the app multiple times. Using an iphone 14 pro max..Joraz88Version: 2.6.0

✓ Can’t see anything past log inHaving this issue both on the website and on the mobile app. I can’t check to see any updates..SwagglebaggaVersion: 2.6.0

✓ 1 StarI will give 2 more stars when lazy developers implement FaceID.Andre NozawaVersion: 2.0.0

Citizens Pay works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Citizens Pay.