AthenaPatient Negative Reviews

AthenaPatient App Complaints & User Negative Comments 2024

AthenaPatient app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using AthenaPatient? Can you share your negative thoughts about athenapatient?

AthenaPatient for Negative User Reviews

✓ Used to be goodHaven’t been able to log in at all. Wanted to make an appointment with my doctor about this really bad rash I got after surgery. But the app keeps saying there’s some kind of problem and can’t log me in. Disappointed that the app has become unusable. Hoping this will get fixed..Beloved DollVersion: 1.14.0

✓ Nerds really have to explain things to you huh?You along with every other healthcare provider has an app. None of them share information with each other. But I use Apple Health as my go to for health info. My phone has more sensors than a Drs office, yet you refuse to use the tool that’s right in front of your face. This isn’t a beneficial or productive way to utilize your resources. Work smarter. Since you haven’t been looking around the standard has been raised & you are still lagging behind, years later..We Are ChrisVersion: 1.6.0

✓ Worked great until two weeks ago.I have used this for 33 weeks of pregnancy with my obgyn provider to message them and review tests and schedule appointments. It has been wonderful and so smooth to use. But for the last two weeks I have tried and tried to log on (using both fingerprint and logon and password) and it keeps saying there is an error on the apps part and to try back shortly… I see there was an update released in the last two weeks… maybe that did something to cause the app to start working. I wish they would fix it because I found this extremely useful instead of having to log on my computer and sign in the the website the old way. This saved a lot of time and I expected to use it a lot after the baby was born to check in with the obgyn. But for now, one star. I would have given in four stars before. It doesn’t have as much of the information as the website version. So I couldn’t see all my info in it, but it was useful for simple stuff..GthfaithVersion: 1.9.0

✓ Terrible AppKISS- keep it simple- you know the rest. It took me 5 times for your app to recognize my pw. Had to change it 4 times. Difficult to navigate,too. I use My Chart for my other 2 doctors & that’s easy peasy. Maybe your developers should look at an effective user friendly site. And since AH is your baby- you should supply some kind of tech support for patients and not tell me call your drs office. I did but they are not it developers and have no idea why the app misbehaves..Kat90176Version: 1.12.1

✓ Doesn't jive with what it says it will doOverall, the app is satisfactory for looking up appts, meds, recent visits, and sending notes to provider. It however, lacks in getting medical signed notes, such as letters sent by provider ,signed for official need, such as a medical waiver for jury duty, due to disability. The email tells you his to get the signed letter, but the app does not contain the instructed choices to choose. Needs work..Rusty thingsVersion: 1.11.3

✓ Not all info displayedDoctor’s notes from visits are not displayed and vaccinations not listed either. Website is much more detailed and accurate..612LinVersion: 1.12.1

✓ Willing to upgrade my review once app improvesI’m not sure how long my doctor’s office has been using this system. If I don’t have a way to contact them to reschedule from within the app, what’s the point of using it? I tried to look up app support before writing a review, but all the link did was to open a web browser that I guess is the app company’s main homepage, which seemed more geared to marketing than actual user support for the patient app. When I tried to login through a browser on my phone, it keeps opening in the app. If all these comments help tech to improve the app, I will revise my review..Soprano 1/2Version: 1.14.0

✓ Many problems incl not having access to dr’s msgs to you!!!This app works less than half the time. I just had surgery and really NEED access to messages from my surgeon, especially when, on a holiday week, the office is closed and this “Patient Portal “ is our only means of communication. Very very disappointing..WhatToWearTodayVersion: 1.14.0

✓ Can’t log inWhen I attempt to login, the portal asks be to verify using my phone number or email. When I select either option an “unknown error” occurs. I’ve tried everything , along with my provider trying everything on their end. This also occurs on the desktop version..KieronKohl.Version: 1.14.0

✓ Loses Its MindIf we want to compare this against the mainstream of properly designed apps, it doesn’t stack up well. Against other apps for communication with a medical practice, kinda meh. But if you want to use a phone app and this outfit is what your doctor chose, you’re pretty much stuck with it. The main problem with it is that you can be in the middle of, say, entering a long message to the medical team, and have to switch over to a different app, perhaps with the intention of doing a copy/paste. And when you come back to this app, it has completely lost the plot and you have to start over again. Or do what I did and access the web portal instead..Ron HeibyVersion: 1.11.3

✓ Very difficult to useTrying to compose message to doctor with lab results. And we can’t remember all results, which need to open other app to check info. But when you open other app, the all the message you type is disappears. So we basically need to remember all the test results and info in your head when you send message. This portal really stressed me out and need to attend doctors again….Actual userVersion: 1.11.3

✓ Multiple Provider loginI use 2 different specialty practices that use this patient portal HOWEVER on the mobile app only the 1st provider I signed up for populates. I therefore have to login via web on my MacBook to see both clinics. Is there a work around?? Also on website there is NO patient contact link just closed loop FAQ’s; all other links are for HCP’s..Markrich21Version: 1.14.0

✓ Not User FriendlyNot sure what the point of the app is when some features require logging into the web portal. I honestly don’t understand how Apple Health gives me easier access to my health records than all of these stand alone health apps. Before the developer asks for tips in their response, just look at the Apple Health app for some suggestions..M8trxVersion: 1.12.1

✓ One of the Worst Patient Portal AppsSorry but the user experience is poor - the Homepage has a generic 90s vibe with clunky navigation - and it sends user notifications to alert you about very trivial things. I received 8 texts/emails the first day, none were of interest. BTW, AthenaHealth has a long list customer complaints and ethics violations (for which it paid millions in fines)..Aries59Version: 1.12.1

✓ App updates do not consider patients.The app upgrade to IOS 16.1 was made without considering that some patients still have the earlier IOS version and will lose access to the portal. Your IT guys need to be reined in or this app will be just a piece of @#*%..AthenamiseryVersion: 1.9.0

✓ Dangerous MisrepresentationsAthena’s app site says “Communicate with your care team anytime ANYPLACE”. A blatant lie. You must be accessing from one of the 50 states or you are locked out. Neither you nor your doctor can access your charts records when traveling outside the US. If you have a medical emergency and need access while in Paris, too bad. If you have a winter home in Guam and need to show your emergency room doctor there test results, too bad. If your doctor is skiing in Switzerland and wants to see your test results, too bad. Totally dangerous to rely on Athena’s representations. When I called to ask why I cannot access my files while in a US territory, they literally hung up on me saying they would only talk to doctor’s staff. Unbelievable!.Dangerous Misrepresentations.Version: 1.5.0

✓ Needs workThe app needs work. It didn’t show any messages or appointments from my doctor but when I went onto the website it showed the message about my lab work. As a pregnant woman seeing my lad work is important and I was waiting for a week not knowing my doctor messaged me about my lab results..Kay_Kay97Version: 1.9.0

✓ Use the old one as a start.Healow worked, it gave me notifications, and I didn’t have to fill out my history over and over. With Healow I didn’t do anything but activate it and my information was there. I login to athenapatient app and only see it for a second before being told it doesn’t work for my provider, and being sent to login again to open a web browser to login to. Then it has none of my records listed. Hopefully you fix this to work with the providers giving out the link to the app. I hope we all get to see this app soon, it would be nice to know what it looks like even..Seppie66Version: 1.4.2

✓ Can’t send photos to providerReally disappointed to find I can’t attach photos to messages to my provider in the app. Have to go through the website..NoPicOptionVersion: 1.13.0

✓ Frustrating GlitchApp only allows me to log in to 1 old provider I no longer see. I have 2 additional patient portals in the Athena network but it won’t recognize them in the app, only on the full website. I couldn’t figure out anyway to reach them to have this corrected, so I decided to write a review. Here’s to hoping they see this and correct it for me! 🥂🤞🏾.Justjenay_Version: 1.12.1

✓ Nightmare for more than one patientI used to be able to look up my mother's and my own information on here, but that's become impossible. Same with the website, even though I have full access to her records. Can't even see what I used to for myself..Mark StonemanVersion: 1.12.1

✓ HorribleThis app is HORRIBLE. I had a message from my doctor and was not notified by the system that I had a message. Later on in the day I received three messages via email notifying me that I had a message waiting to be viewed via the portal. When I went to access the portal, I had old messages that had already been read. I cannot believe a doctors office would utilize this system to communicate with their patients because half the time this system does not work via the app. I’ve been forced to access the web version of the app on multiple occasions just to retrieve the information I needed. Mychart is much better than this system as Athena seems outdated and watered down. Nothing in comparison to what I am accustom to using when it comes to communicating with my doctors. I was asked to update my review by the developers of this app. As I stated in the beginning of my disdain. The system would send me notifications stating I had messages available to read only to discover this information was not correct. No, I did not receive an error message..Bluey229Version: 1.14.0

✓ No AccessCan’t access the website. They indicate an update is available, but I can’t find it anywhere. You can’t continue until the app is updated. Disappointing!!!!.HvhuflVersion: 1.9.0

✓ GarbageEvery time I try to schedule an appointment I get an error message and the page refreshes so I can’t proceed. It takes me to the beginning over and over again. Both the website and the app do this. It’s impossible to book anything and is very irritating. Update: in response to the developer telling me to remove the app and reinstall it, I did that and it didn’t help..Amberh11649502649362Version: 1.14.0

✓ Good to have but missing a few thingsI think the ability to compare previous test results is really critical for a system like this. It’s not just the app but even the website portal doesn’t show you a comparison of the same tests from years back. There is no way to compare, no charts or graphs; that would make this system much more useful. At the very least I wish it would sync with Apple Health to have that show history all in one place..RsagheriVersion: 1.11.3

✓ Too small to read !All my information is on app but will not come in full screen. So tiny I can barely read and cannot make it larger. SO FRUSTRATING !!!.JckrichVersion: 1.14.0

✓ Gives you a very tiny screen on an I-padI’m using this on my iPad. The screen is so tiny on my iPad I can hardly touch the buttons. I see a Dr for arthritis and pain managment. This is awful..IV FoxVersion: 1.14.0

✓ Merry-go-round of error messagesEntering my information the app also asked for my location information— something I declined to give. After that trying to continue to use the app kept kicking me out and asked me to log in—repeat again and again..KbashiVersion: 1.4.1

✓ Tells me to upgrade embedded browser🤨Most app functions pop an embedded browser which then loads an error message saying to update the browser. I'm using latest version of iOS and the app. Really poor for an app in 2024. I use other health apps that worked much better than this 10 years ago..Run2tunesVersion: 1.14.0

✓ Tech support?Where fo you call for support to solve a problem? I’ve looked everywhere and finally found an 800 Number in small print below the corporate address. Is that it? This site needs to do better in this regard..Cyby9Version: 1.6.0

✓ Decent appWorks very smooth. I am able to communicate with my providers and access lab results with ease. The one feature I would love to see is being able to add this app to my apple health profile..BrooklynraVersion: 1.7.0

✓ Trying to send a messsge to your doctor…what a farce!I became very ill. Attempted to send a message to my doctor. Wrote a detailed message within the ridiculous character limitation. Hit review and send. Never heard- /saw anything else. No error messages, no nothing. Never heard from my doc which is very unusual! Checked my sent messages later…nothing was ever sent! Do not trust this app to communicate with your doc. This app is totally unreliable!! It is not a reliable member of your medical team!!.Nancyp0913Version: 1.14.0

✓ No notificationsThe app would be so much better if it had notifications. I don’t get an alert from the app when there’s a message waiting for me. I have to wait for an email, which doesn’t always come right away or I have to randomly check to see if my Doctor has reponded..StlGirl314Version: 1.9.0

✓ Can’t even log inThe app is literally just a log in button… you press log in and it brings you to a blank page… this is so below the bare minimum why even bother making an app if you don’t let people log into it..Jeff11111119Version: 1.14.0

✓ Has some glitchesFor instance.. when trying to fill out pre appointment check in. It keeps booting me out and I have to resign in. I’m really unable to put in my history/family history because every time I’m in the middle of it.. it does this. Also sometimes seeing any test results just isn’t possible. Last time my provider had to do something on her end so I could see them. Other platforms I’ve used have not had this issue. Not extremely user friendly.. and I’m pretty tech savvy..Karenmelissa98Version: 1.11.3

✓ Frustrated userI have tried 50+ times to log in unsuccessfully! I have two drs from two different medical establishments using this same app now. I’ve used Athena with no issues until putting the second dr info in..now I can’t get into the app at all. It says it does not recognize my email address, call your provider! Both drs have sent me 5 resets but still not working! The providers have checked email and it’s same as one I have and only one I’ve ever used. I’m so tired of apps that constantly require password resets. Now I can’t access any medical information! Oh !!!! There is no contact info for this app !!🤬.Nik&PickVersion: 1.13.0

✓ Nothing but issues since my office convertedI feel like I constantly need to change the password and most recently when trying the email needed does not come through to my email. I have tried using the website as well as the app. I have updated my phone and ALL my other apps to ensure that was not the issue and still nothing..KP KriseVersion: 1.14.0

✓ MaskladyI’m trying to get in touch with the developer. I have a suggestion for the app. Can you add a feature to the app that will allow you to print test results or even forward them to another facility. That would be a great feature to your app..MasklafyVersion: 1.11.3

✓ Login wants me to change password everytimeI have yet to figure out how to use this app. It always tells me that I am unable to login. I have given up as I have wasted more of my time trying to figure this app out versus taking care of other things that are more important..VzzViVersion: 1.14.0

✓ Needs notificationsI wish notifications were possible for new messages in my portal..Sarahkay42Version: 1.11.3

✓ The worstYes, I said it. This is possibly the worst patient portal I have used. It’s difficult or impossible to see past appointments. I am unable to see my doctor visits or past physical therapy appointments. Extremely frustrating but no other choice for this doctor’s office..DimpleschickVersion: 1.4.2

✓ Bad scheduling systemI’m having problems scheduling appointments with my doctor online and via the app. It’s a frustrating problem and I hope it gets fixed soon..MinglingboiVersion: 1.11.3

AthenaPatient works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AthenaPatient.