2.68549 star

Total 29 Negative Reviews

Max: Stream HBO, TV, & Movies App Complaints & User Negative Comments 2023

Max: Stream HBO, TV, & Movies app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Max: Stream HBO, TV, & Movies? Can you share your negative thoughts about max: stream hbo, tv, & movies?

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Max: Stream HBO, TV, & Movies for Negative User Reviews

Terrible on iPadHaven’t had the displeasure of updating to Max on all my devices, but the app is terrible on iPad OS. For reference, I’m running the app on a 2022 iPad Pro with the latest OS update. The app struggles with full screen mode. Sometimes leaving the dock bar visible, sometimes the clock/date/battery, sometimes both. Controls for play/pause, etc. permanently disappear, leaving the only route to play/pause content through the control center. Sometime the curser goes away, sometimes it stays indefinitely. When I zoom view (no black bars) it struggles to back to widescreen again and lags video when doing so. Aesthetically the app is meh. I’m sure there were IP-related reason for creating the new app but there are zero enhancements in my opinion to the UX/UI over the outgoing HBO Max app. I would not have updated if given the choice and will begrudgingly update the rest of my devices to keep watching my shows. I’m sure the app issues will get resolved in a future update but the QA of this initial release was awful..Version: 1.0.1

Quite possibly the worst rebrand in history.Lost all my streaming progress as well as my list and recommends. Why they changed the name from the only company that makes quality content(HBO) to MAX is beyond me. Now instead of paying 15 a month for 4k I have to pay 20 cause of some channels added I’ll never watch, sick! The exec that made this decision should get a demotion..Version: 1.0.1

DowngradeSuch a downgrade from the HBO Max app. The Just Added and Last Chance sections are half of what they used to be as you can only see a select number of shows and movies. Desperately needs a “see all” option or just go back to how it used to be. Also why remove the dates for when something is leaving the app?.Version: 1.0.1

Crashes 100% of the timeIt accepts my credentials and recognizes my profile, but when I click the “Start Streaming” button, it states “An error occurred! Something went wrong. Please try again.”, and it freezes. I am unable to click the “OK” button to clear the error message, and I have to kill the app to try again. I’ve tried rebooting my iPad Pro, but the app does this 100% of the time so I am unable to access content..Version: 1.0.1

WorthlessI had to redownload the new app on everything, and I mean EVERYTHING. It logs you into a dummy account, so you have to logout and then log back in. I don’t get why they couldn’t just update the hbo max app to be MAX. It’s been an incredibly frustrating experience. I have kids who have devices too. Not to mention I live with my parents and we have 4 tvs and Apple TVs not to mention all the devices.Version: 1.0.1

“An error occurred. Please try again”That’s the message I receive as soon as I sign in to this new replacement for HBO Max. Please try again, you say? No thanks. I’ll go back to my HBO Max app which DOES work. It amazes me that in 2023 software producers still do not know how to test apps…or don’t care to. at least it’s consistent. It fails on Apple TV and my iPhone. so congrats on that. This app is useless. HBO or whoever spent weeks hyping this app called Max. And it just doesn’t work. What a joke. My only question is how did this become a Apple “editors pick” if it doesn’t even work??.Version: 1.0.1

Needs a lot of improvementThe HBO Max app had grown to be highly functional with its hubs, the way it was organized and how intuitive it was. This Max app feels half finished and does not feel like it’s user driven, but rather an App designed to push what the platform wants you to watch. Honestly they should have just reskinned the HBO Max app and called it food because this Max app is sorely lacking..Version: 1.0.1

DO BETTER HBO!!!!!!!!!!!I was hoping this app would be a good replacement for HBO Max because of how terrible the app worked, but this is just more of the same. Constant connection issues, and downloads take forever and most times fail. Most of my downloads I can’t even watch without WiFi, so what’s the point of downloading it. Safe to say HBO won’t be getting anymore of my money because this is absolutely pathetic and if anyone at HBO cared about their consumers then they would’ve fixed this by now. All they care about is getting your money, and once they have it they don’t care about keeping you around. DO BETTER HBO!!!.Version: 1.0.1

Why Max? HBO is betterI cannot fathom why anybody would even think (let alone suggest to a supervisor and get approved) to drop the HBO branding and use the Discovery/Max branding instead. People tune in for Westworld, The Leftovers, Game of Thrones, The Sopranos, The Wire, Succession, Barry, Veep, and Chernobyl. I had to google a list of names for Max shows because the branding is so poor, and the original content from that side doesn’t seem much better. I certainly won’t be watching “Alaskan Killer Bigfoot” or “UFO Witness.” This is one of the worst marketing decisions that I’ve ever seen..Version: 1.0.1

Features removed: Non-native video player, Apple TV app integrationBoth HBO Max and Discovery+ support integration with Apple TV app to keep track of what you’ve watched. This is no longer supported in the brand-new Max app that’s supposed to replace these services. Why are you removing functionality? The video player is no longer the native player like it is in HBO Max. Again, why are you removing functionality? HBO Max already went through this two years ago! It took a few weeks or months to fix. This is not a great start..Version: 1.0.1

No full-screen supportWe've gone from enduring months of HBO Max slowly becoming less and less broken, to going right back to ground zero. We're talking failings with just basic functionality: most distracting being videos do not completely trigger fullscreen mechanics, such as failing to hide the status bar unless you leave the app & return mid-playback, yet that *still doesn't get rid of the home bar or multi-task button at the top. It's like having a taskbar present on a computer as you're trying to watch a movie. There's a reason it disappears when you go fullscreen - It's just not a premium experience otherwise. Other apps manage it, and HBO Max even managed it on day 1, yet we're somehow behind day 1 of *that..Version: 1.0.1

Nothing transferred from HBOMaxSigned in with my credentials on AppleTv and nothing was there. None of my saved list items, no profiles, no watch history. Nothing. It’s especially annoying when apps don’t display the original air date of a tv series episode or tell you when the next one will air. “2023” doesn’t mean diddly squat. If I have to google it, your UX is worthless. I’m not gonna sign in just to see if it is there yet or not. I have allll the apps and can watch elsewhere..Version: 1.0.1

Can’t log in“ Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. “.Version: 1.0.0

Year long Apple subscription for HBO Max does not transfer to MaxI paid for a year long subscription for HBO Max via the Apple Store a month or two ago. When trying to restore purchase once installing the Max app it states there is no subscription. I hope this can be changed or updated in the near future..Version: 1.0.1

Unable to sign in….I have a yearly plan for HBO Max which was paid through the Apple App Store. The new Max app is not recognizing that subscription. When I press restore purchase, it says my subscription is not active. There is no selection to sign in with Apple, iCloud, Apple TV, etc. I’m not sure how to get access to my account using the new app. Any help would be awesome or a credit for the unused balance that would cover the next 6 months…..Version: 1.0.1

Many Apple TV app features are missingAs stated, there are several features that used to function perfectly fine in the former “HBO Max” app. The two features I’m talking about in particular are: - Match Content (Dynamic Range/Frame Rate) - Apple TV app synchronization Match Content is an important feature that allows the Apple TV to change the dynamic range (SDR/HDR/HDR10+/Dolby Vision) and frame rate (generally 24fps for movies and tv shows). Many people want the content to display in its proper dynamic range and frame rate. Apple TV app integration allows you to view shows and movies that you’re watching in the “Up Next” section and continue watching them which would open the Max app and take you to the video. Overall, while I like that there’s more UHD content in Max than there was with HBO Max, the app itself is a major downgrade..Version: 1.0.1

Pointless rebrandingThis is easily the worst rebranding I have ever seen. It no longer has the HBO brand recognition going do it and purple was a better color since Disney + and prime video already had blue. But you know what, at least this may be a better app, right? No! It literally looks exactly the same as HBO Max. Zaslav, what are you doing?! This guy really has no clue how to run an entertainment company in the 21st century. I swear I could run Warner Bros. Discovery 5x better with no experience in upper level management..Version: 1.0.1

New launch a bust. Error after login through provider start streaming isn’t workingNew launch a bust. The app allows me to login through my provider, then takes me to a start streaming page, every time I click it it gives an error message. I have tried uninstalling & redownloading 4 times & each time I get same error: An error occurred! Something went wrong. Please try again. OK”.Version: 1.0.1

The end of HBOA dramatic title sure, but HBO is really taking the reigns of its own demise seriously. By removing itself from the unique set of names now it’s making the brand another garbage entry in monotony by eliminating its standout color purple, removing HBO the only recognizable detail that matters about its name because max? Who really wants to sit there and think, “man can’t wait to max and chill with so and so”. No it’s ridiculous to think that this change to be nearly identical to prime video, Facebook, Twitter, discord, Disney plus would mistaking my have people just choose one of the blue dots to watch something now. And yeah of course this is all aesthetic but isn’t that what’s really the important thing here? This brand is digging itself a hole deeper than the eye can see. I pray it goes back to the static HBO intro for something beautiful and unique rather than trying to be one of the Barbie dolls where they’re all made from the same mold. Pathetic app design and despicable lack of creativity all around..Version: 1.0.1

They didn’t think about downloadsDevelopers thought about this a lot. I’ll give them some credit with watch history. Except, why a new app? Lost all my downloads. You either should’ve made both apps available for X amount of days or rebranded the HBOMAX app. After all, it had more content anyway..Version: 1.0.1

HBO max was better.A re brand is fine but the HBO max app was a lot cleaner and easier to navigate. This merge also canceled a ton of shows and movies including the amazing world of gumball movie. I wish the app was the same just with a different name. The colors aren’t as good either. It’s a lot more complex then the HBO max app..Version: 1.0.1

Pitiful, right out of the gateThis is not complicated. You actually already know for a fact that your only legitimate option is a native video player, as we have been through this before. So let’s just skip back to the part where you do NOT remove embedded, automatic functionality. You have already announced that you vigorously intend to only have the absolute worst content library in the history of content libraries, so it would be beneficial to you that what minuscule value you retain would be easy for us to find. So removing yourself from the Apple TV what’s next queue is an absolute mail in the coffin..Version: 1.0.1

Here we go again…….New app! Deleted all the titles I downloaded for this trip. New app has NO way for a full page view of: My List, Recently Watched, Just Added, or anything for that matter. You used to be able to scroll a page view for recently added titles. Now you can only side scroll and see six titles at a time, plus it will only scroll showing thirty titles in total. There are new titles added with the name change. Unfortunately 90% are reality shows which I never watch. Only one new movie. I’m looking forward to finding all the new bugs in the app that didn’t exist on the HBOMax app..Version: 1.0.1

Doesn’t workDownloaded and opened it. It says hello and my name and to click to start streaming that all my stuff is there. I click on the button and get a message saying “An error occurred. Something went wrong. Please try again.” It has an “ok” button to hit but even that doesn’t work! I’ve tried multiple times and still get the message. So glad they “upgraded” 🙄.Version: 1.0.1

Doesn’t workThe app won’t accept my subscription. Whenever I sign in, after going through the sign in screens, it defaults back to the original “sign up now” screen and then dead ends to an error message. On iPhone and iPad both. And the old app no longer works. Explain to me why you would deactivate your old platform with no transition time, when the new platform isn’t ready yet? Can I presume I won’t be charged for the days when I can’t access the content I’ve been paying for every month?.Version: 1.0.1

New app doesn’t work on launch, bad rebrand IMOIt’s launch night and the new app will not let me sign in. I’m using the same credentials that still work in the original HBO Max app. Why did they have to release a new app anyway? Couldn’t the old one just have been updated? It would have made things a lot easier for the customers and fans of HBO. “Unknown error requesting service. Please try again later” I wasn’t thrilled to hear HBO Max was being rebranded to Max. Everyone knows what HBO is, what is Max??.Version: 1.0.0

I keep getting an errorI signed in with my provider account and when I hit the start streaming button I get an error and an “ok” button with no way to recover, fix, or even log out of the app. I can’t even tap on the ok button. I have to force close the app to enter the perpetual error cycle again. Even deleting the app to start again doesn’t allow me to sign out and sign back in..Version: 1.0.1

Can’t downloadUnfortunately after this change to MAX it requires iOS 14 or later. The old hbo max app supported my iPad just fine. I can’t update because my iPad is older or I would. It should still support my iPad just like the old app did. I’m not buying new devices just for this app. All my other apps let me use them. This is ridiculous. Other than that the app worked great for me..Version: 1.0.1

Didn’t think it possible to screw this up even more…Wow, didn’t think DiscoveryWarner could actually make this app worse than it already is. But here you go even after Zaslav’s promise, that it would be a better experience, it actually comes out even worse! What a piece of garbage and we’re expected actually to pay MORE for this? Let’s talk about all the features that are missing from this. No integration with Apple TV and its Up Next feature No native video player No Picture in Picture Frame rate issues Dynamic range issues Can’t scrub a video worth a crap with Siri Remote Since my current subscription ends next month, I will probably go for a month and when there’s something worth watching, probably when the second season of the Last of Us premieres. This isn’t worth it..Version: 1.0.1

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