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Carrington Mobile App Complaints & User Negative Comments 2024
Carrington Mobile app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Carrington Mobile? Can you share your negative thoughts about carrington mobile?
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Carrington Mobile for Negative User Reviews
✓ AppHorrible app!!! I can’t get logged in to make payment and now it’s late and I guarantee you that I’ll be charged a late fee because their app is insufficient!!! A joke!!!.Version: 1.0.14
✓ No Loan ServicedI’m unable to view and pay my loan. After opening the app it says no loan serviced. Please fix asap..Version: 1.0.13
✓ Couldn’t give a a zero starI really don’t like it. The old way would allow me to give extra payment on the principal. Not happy at all. Keep logging in and I can’t make my mortgage payment . Don’t like it. Zero stars ..Version: 1.0.3
✓ ShockingUnbelievable. Terrible communication to changes and now your previous information is not accessible in the new app format. Living on the west coast there is no access to help with customer support in an appropriate time frame within west coast working hours as it is an EST service. Terrible if you use the app to pay your mortgage and your mortgage payment is due on a weekend. They won’t be open to help you with access to pay your bills..Version: 1.0.3
✓ The worstI’ve been trying for the last hour to make a payment. The old site won’t let me pay told me to download the app and it tells me can’t accept payment then I call to make payment on the phone and it can’t found my account what a joke..Version: 1.0.13
✓ App doesn’t workApp doesn’t work. It says no loans found. Had to download it because all the website says is loans currently serviced. So I can’t pay my house note online or on the app. Very frustrating..Version: 1.0.3
✓ New App ProblemsThis new app is abominable!! Every month I have a problem making my payment! I’ve been trying for an hour to no avail. Now it’s telling me to try again later. Insanely frustrating!!!!!!.Version: 1.0.17
✓ Nee app stinksTerrible app shows NO information for my account. Logged in and out several time NOTHING! Appears no one is having any luck with it. Please get it together. The reason for the app is that I DONT WANT TO HAVE TO CALL!.Version: 1.0.11
✓ Can’t make payments- what’s the point!Carrington is pushing the app. I open my app, it says they have a new one I have to download. I download it and it says this loan can’t make payments through the app. What the point? Deleting..Version: 1.0.3
✓ Payments missingApp is nice but seems to have deleted or misplaced my payments options I have from the old app and the website. Have to pay threw my internet browser due to app not having my payments option. Also when I go to add my payments option the app is blacked out or doesn’t have text to indicate wether it’s a savings or checking account. But if I go to the website my payment options are still there..Version: 1.0.3
✓ Payments don’t workThis app is horrible. I don’t understand why they made a new app. First off I never chose to be with these guys. However here I am. And now I can’t make payments cause every time I press make payment the last week with this app it crashes and logs me out. Also, if you don’t log in on app at least once a day it shows that your account is locked. And you have to wait to log in..Version: 1.0.3
✓ Really really a poor made app it rarely workI don’t no if it’s the app or the company but it will not allow to make a early payment seem super shady.Version: 1.0.14
✓ No useful featuresYou can not make a payment on the app and you can not update your autopay on the app. The information shared is bare bones. My old loan servicer at least had helpful visuals and graphs and “what if” graphics when you upped your principal payment. Never thought I would say that I am sad Carrington purchased my Mortgage. :( Hopefully they fix it. They are a huge profitable company and these are features a recent college grad could implement..Version: 1.0.14
✓ Terrible buggy appThis app is not mobile friendly. Very annoying to use and set up!.Version: 1.0.13
✓ Not loading account infoLike previous reviews, loaded new app, went to make payment and states my information is not available…. Never had problems with old app. Now going to have to go through the hassle of calling and making a payment over phone or mailing in payment. Not very convenient for busy a person with a hectic schedule..Version: 1.0.11
✓ Absolute garbageMy loan was transferred here from another company and ever since I have had nothing but issues. I was out of state when the change happened which put me a month behind on bills. The app doesn’t tell you if there’s a payment processing only if it’s posted which raises the chance of double payment. My payments now jumped up as well and autopay can’t set up on the desktop website. AVOID THIS COMPANY AT ALL COSTS..Version: 1.0.17
✓ No loan presentThe app said no loan present when I logged in. I found a try again option and everything populated including my bank info. I hope this helps!.Version: 1.0.14
✓ Utter garbageWhat was the point of a new app? You couldn’t add the features to the old one? I’m locked out of darn account now and have to waste time getting it back together. The app doesn’t work..Version: 1.0.15
✓ Why???Thanks for making a new app know i have to redo everything! Eeeerrrrrrrrrrrrrrrr.Version: 1.0.3
✓ AwfulThis “update” is awful. Haven’t been able to do anything since the update 😡.Version: 1.0.16
✓ Keep trying!Still pretty buggy.Version: 1.0.1
✓ Use the website.I can’t even login before that just starts glitching and freezes. Don’t bother with this people just go through the website. I tried don’t waste your time. The other reviews are DEFINITELY right about this “App”..Version: 1.0.15
✓ UX Disaster — Don’t Be Fooled by the “Rerelease”It makes me wonder whether this app was even tested on modern mobile devices. Hamburger menu, bottom navigation (cut off icons). It’s actually harder to navigate this app than to just use the web portal. Not to mention it didn’t even display anything account-specific, only placeholder texts and buttons after I logged in. PDFs for statements you can just forget about. You’d think with the amount of money they’re collecting off interest payments there’d be some investment into more than one software developer shouldering the burden of this entire disaster. The only reasonable feature in this app is login with FaceID, but I just do that with Safari + iCloud Keychains..Version: 1.0.1
✓ Faulty AppDO NOT USE APP FOR PAYMENTS! App gave me an error 3 times when attempting to make a payment. No success, based on the errors, so I scheduled payment through my bank’s bill pay. Lo and behold, I get a deduction in my account from the payment that was never completed in Carrington’s app, AND they received my bill pay payment. They won’t refund the one from their erroneous app without a statement on bank letterhead showing both payments, yet they tell me I don’t have a payment due until January, which indicates they are in receipt of two payments..Version: 1.0.17
✓ Sell itI can’t get on the website nor the app to pay my mortgage why is this happening every month.Version: 1.0.16
✓ New customer transferThe doesn’t work I’m a new customer and I already have issues with making payments plus some the customer service phone agents were very rude!.Version: 1.0.14
✓ Doesn’t workLogged into the new app and none of my loan information is there, it says I don’t have any loans with them. Well, unfortunately I have had a loan with Carrington for the last couple of years. Please fix your app, your old one worked fine. It shouldn’t be a hassle to make a payment..Version: 1.0.3
✓ The worst appNot worth downloading, useless, no able to make payment of view mortgage information. Just unfriendly, to support at all..Version: 1.0.1
✓ Nothing betterLol! Same experience different app. Slow buggy kicks me out. Need to refinance with a different company. Hahaha..Version: 1.0.1
✓ Cannot Find your Loan right NowI have attempted to use this iOS app daily for a while now and it can NEVER find my loan. That said, I can see my 3-month payment history. I log out and back in with no change. I have to use Firefox browser on my iPhone and go to the full web site to make payments and view escrow balance..Version: 1.0.3
✓ Can't loginSays I can't login, I can login on the website. Even changed my password, no go..Version: 1.0.3
✓ Fire your app developerThe app lets me login but then doesn’t have any of my information in it. It looks like the wireframe of an app rather than an app that’s supposedly complete. You need to fix this yesterday. Follow-up: It has my info now, but I can’t find a place to adjust my auto pay. I need that. Tell me where to find it or get it added. Other mortgage company apps show visualizations of a breakdown of where your dollars have gone YTD and prior year. Add that. They also have the ability to model out scenarios of what a one-time additional principal payment of X amount or recurring additional payment of X amount will do, e.g. reduce interest or number of payments by X amount. I would like that added..Version: 1.0.11
✓ This app is worthlessI left a 2 star review earlier because of it not being mobile friendly but now, the app shows NOTHING about my loan info. It popped up an error message stating my loan cannot be found.. interesting..Version: 1.0.3
✓ Slow AppThe app been acting weird for the pass two days. It’s slow, is there an update….Version: 1.0.17
✓ Super complicated and just not enough information given!I definitely do not like this app is just the worse. Ones it sends you to the new one you have to download it every time. I just don’t like this app at all. It does not give you a lot information.Version: 1.0.16
🙂 Carrington Mobile Positive Reviews
Carrington Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Carrington Mobile.
⛔ Carrington Mobile Problems
