PayPal - Send, Shop, Manage App Negative ReviewsPayPal, Inc.

PayPal - Send, Shop, Manage Negative Reviews

4.8
4.81149 star

Total 142 Negative Reviews

PayPal - Send, Shop, Manage App Complaints & User Negative Comments 2022

PayPal - Send, Shop, Manage app received 142 complaints, negative comments and reviews by users. Have you ever had a bad experience using PayPal - Send, Shop, Manage? Can you share your negative thoughts about paypal - send, shop, manage?

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PayPal - Send, Shop, Manage for Negative User Reviews

They have dropped the ball two many times.I just got off the phone with PayPal wasted an hour of my life today just like I did a week or two ago trying to get something transferred correctly from my PayPal card account. I even called ahead of time to ask them how to properly transfer the money into this account so that I could pay two bills one with them and their pay in 4 account. And one with an insurance company I have connected to my PayPal. There was a glitch error in the app where I tried to transfer the money and pay the fee to instantly get the funds back and somehow it transferred to my bank account and now it’ll take four days which will be making the bills I have to pay late. They told me even though it was instantly done there was nothing they could do on their end. And tried to tell me multiple times that I press the wrong button when this isn’t my first time using this account I’ve had PayPal since 2011. The customer service reps clearly don’t speak English and that’s not because they are minorities they do not speak a language where we can communicate. And they’re quick to rush you off the phone or blame you for their errors. Once my payments are done late but done I will be canceling every single account I have with PayPal. It was also a Way for me to access my Twitch funds however that was changed seeing that they are going to continue playing with my time and money. PayPal has have lost me as a customer forever..Version: 8.8.6

I like PayPal and the app but despise Synchrony!Alright, so I’ve been using PayPal for like over a decade and have always been partial to it. Honestly, they’ve done well at keeping themselves relevant through ownership changes and tech advancements, so bravo to them on that. I’ll continue to use PayPal for the reasons above but the company needs to take care of one situation…the bank they’ve chosen to use for PPC!!! I used to defend Synchrony Bank but in all honesty, that was simply because they were yet to do ME dirty like they had many others. Well now they’ve wronged me as well and I’m highly annoyed! They had no good reason to randomly close my PPC account but decided that was the best course of action and in my almost 20 years with credit products, they’re the only ones that have done this, and never for any good reason. PayPal needs to switch to a bank that isn’t a buncha snooty behinds to service these accounts or I might actually just start using another service for my money sending needs. I’ve lost thousands in available credit overnight and down goes the scores, again for no good reason. So while this review is supposed to be for the app, their association with an establishment such as Synchrony has cost them two stars…sorry, but not really..Version: 8.4.3

Horrible Service During PandemicI recently downloaded PayPal during the current situation to make purchases online easier, I had heard that PayPal was a great service so I downloaded it. I regret downloading the app!! When I receive my first payment I had to accept the money which meant putting in pictures of my government ID, my SSN card, and a few more things. This was fine at first but it didn’t accept them because the name on them (my full name) didn’t match my account name (the shorter version of my name). So I had to change the name through the account, when I tried to submit my birth certificate for identification it didn’t accept it because my name was too long. I tried messaging the company and every time I got an employee to message they never responded until I got another employee 8 or more hours later that did the same thing. So I decided I had tried enough and needed to call customer service, I gave the automated voice system all the needed info and they sent me to another voice system that said the customer service line is closed due to COVID. This is extremely ridiculous!! I need to speak to someone ASAP and none of the other options are working! Totally hate how PayPal is handling this I would be ok with wanting longer to get someone on the line, but having no call option at all, that’s stupid! I will not be using PayPal any more and will be switching to one of your competitors sorry not sorry 👎🏼.Version: 7.26.0

VariousI have had problems confirming my email address as I think there was a passed account so I was continually verifying the wrong email address, finally I spotted an email from your self stating that you had returned payments to payers for good they have received. I called PayPal and got things straitened out over the phone with a lady who told me her name was Oliver, I was upset as quite a lot of cash had been returned, I have contacted the buyers and as I expected had no response. So I’m not out of pocket. I asked what your company had in place to help me and was told nothing! However Oliver said the cash would be available to me now since I had confirmed the correct address, I logged in the my account only to find it’s been put on hold again, I was and am relying on this cash for my sons birthday but it seems I have to wait a further few weeks, I’m upset and disappointed and feel as our conversation didn’t end well did Oliver have a hand in blocking the cash she told me earlier in the chat would be immediately available. I would appreciate that this situation is looked into and the hold removed as soon as possible. Regards Ayrene Davis.Version: 7.20.0

Only 3 StarsThe dispute process leaves a lot to be desired! I ordered an item from a Fbk seller, paid using PayPal..., I did receive a box, BUT, it was empty... the parcel did contain 4 empty bubble envelopes, 3 from the same company in China, to a guy in LA & an envelope from that guy to the same company in China... all with Pandora branded packaging... I lodged a claim, explaining my problem, I waited... then I received a final email saying they had found in the sellers favour! No more talk!! I am not happy as I believe I did not get a fair hearing! Even the tracking clearly shows the parcel fell off the radar for 3-4 days... If the seller did send the goods, why is it a given I am telling lies?? I did not receive the item, I received an empty box!! The parcel was tracked, and there for should be covered... why am I out of pocket?? Not fair at all!!.Version: 7.36.1

Convenience, but very high fees.I use PayPal for a range of online transactions including eBay purchases/sales, bills, and various other financial exchanges. I have estimated that after a sale on eBay, I can expect to pay around 30% in fees before I even have control of the funds, PayPal taking an extremely unrealistic amount, then eBay taking the rest. PayPal will inevitably be replaced eventually as I suspect that most banks are updating their online usability to compete, it has already started and I have used an “escrow” system of payment for most large sales during 2020. I made one sale on eBay for $2200, PayPal pocketing almost $67 before the funds even cleared... So just be warned that if you choose to transact using PayPal as a seller you will be losing about 25c-35c out of every dollar..Version: 7.35.0

PLEASE HELP!!!!It’s not letting me sign up. It’s said it will send me a code bi it hasn’t and I put the right phone number. So HELP PLEASE!!!.Version: 8.8.1

Needs safe guards put in placeI’ve been using PayPal for years an up until now I’ve had no problem at all with them until now, back in late February I purchased 2 sets of handbags from a group online, I’ve purchased from her before an had no problem with it whatsoever an couple of my friends have purchased from her as well an had no problems at all, but this time for what ever reason I have still not gotten my bags, they were purchased using PayPal an the money was sent to a business name, I’ve tried to find out how to get in touch with a live person from PayPal I’ve tried to call them several times using all the different voice prompts but it will direct you to go back on line an then it hangs up, I’ve tried 3 or 4 times to use their webpage to ask for help an put in a dispute on the transaction an it comes back an says that it is to a personal account even though it is a business name account I would have thought in this situation that we are all going through that PayPal would at least have someone that their customers could reach out to to ask questions an ask for help. It’s bad enough that we are all having a financial situation right now but with a company as big as PayPal I would think that they would be better than that it seams like all they care about is your money. I finally had to call my bank an put a dispute on it to get my money back..Version: 7.22.1

You need to allow money into Palestine,the territories illegally occupied by IsraelI am closing my account and will never open it again and will continue to let people know of your racism.Version: 7.27.0

Rip off. Criminal their actionsJust sold through PayPal. I sent the item with tracking number. PayPal with held my payment. So now I have no money for the unit, or the unit it’s self. I phoned then, It says it is protecting me. Other way around. No money or item. On top of that the tracking number says delivered and they can see that, they are still with holding my funds. They confirmed via telephone they can see it has been delivered but still will not release my funds. Absolute disgusting and criminal behaviour. I don’t know how there allowed to operate like this and still on top of everything their getting payed and taking a cut of my money. On its web site it clearly states that funds will be released “within one day of delivery” not that it’s gonna take them 1 month like they stated to me on the phone. Blatantly lie ing and getting away with it. Mind boggling how their allowed to do so. For this reason not using PayPal again bunch of criminals and getting paid for ripping people off. Shame on you!.Version: 7.17.0

😕I can appreciate the support against financial fraudulence and the efficiency of receiving and transferring money with this company however there are still many flaws that outride the pleasance and good characteristics of PayPal in general. I can not seem to fathom why I have to be protected and locked away from my own money from upto a fortnight! That is shocking to me as I have had no money for a while and is a major inconvenience in times where I made need it! I have waited for upto 2 weeks now for my money and still it is on hold and pending - not even in my PayPal balance. It has caused major distress for me as an avid user of the app and company and I find it upsetting that I even went my way to do the extra steps to release my hold earlier and still no change. I hope PayPal does something to help stop this issue and fix it, as I understand that the holds on money are for a good reason to help prevent fraudulent behaviour however some of us are just trying to receive legitimate money and go by their days..Version: 7.15.0

No customer serviceMy account has had a restriction on it for over a month now and even after jumping through all of PayPal’s hoops I still can’t use my account , all because one transaction was pending . It is so frustrating when you simply can’t talk to someone and when the automated service tells you a customer service agent will get back to you very soon , what it really means is in 4 or 5 days and then more than likely repeating some instructions that have already been done to no avail . It tells me to go to the message centre then click on this and that , only problem is there are no messages to click on . What a complete waste of time and effort . But you can’t do anything about it because PayPal have such a monopoly that can do as they please.Version: 7.23.2

Still sloppy / needs improvementNew version looks a lot better but still has some of the stapled-together feeling that we’ve come to expect from PayPal. For instance when you try to update your address, it takes you into a web browser mode within the app. In addition to needing to re login: * the pages bounce around as the content loads making it easy to tap the wrong thing because it jumps under you right as you’re tapping. This is 101 stuff of site design * requires a bunch of page loads to do something simple like change your address. Then you go to update it and it gives you a message like “this is linked to a card. Please change it there first”. Then you have to go do about 10 page loads to find that. Maybe link me to the page, tell me which cards, or better yet - ask me if I want to update them right then and there?? * I tried to use the back arrow to get out of the in-app browsing. I could not get out! It would take me to a “prove you are not a robot” test from which I could simply not go further back. Had to kill the app. Lastly, I am technically a business account (because I signed up years ago as a tiny business) and I don’t think it lets me do anything crypto related. Or at least it’s not clear to me where / how. For a mega cap company, they need to improve this / do better with quality control..Version: 8.6.0

Still waitingI accidentally transferred some money to my PayPal account over a week ago and I’m still waiting for it to show in my account just so I can transfer it back to my bank account. The app showed the bank sent the money rather quickly and that I’m just waiting for PayPal. It doesn’t seem reasonable for people to have to wait that long to add funds to their wallet or have no way to cancel an accidental transaction..Version: 8.7.1

Alright, I guessAs a card and bank processing system, it works well. There interface is user-friendly. It’s also pretty easy to find and send money to other people. However, it seems like the system randomly chooses which card to run. Sometimes it will pull the money in Paypal or a card or in a bank account. According to their terms, they are supposed to do the bank first if funds are available (unless otherwise indicated) but that doesn’t happen. I also choose for once specific card to be my “main” method of payment and a specific account to be my second. They rarely listen to that and just do whatever. I’ve worked in banking for nearly 5 years and see PayPal continually take out of the wrong accounts of those they serve. Note: as long as there isn’t anything pending, you can call to get an account removed (if preferred). PayPal also has something similar to the square card for businesses so you can have like a mini payment setup for in person customers. Alternatively, as a customer, you can have a PayPal card. Both are pretty neat. Now, if you have a purchase that is over $100, you can push it back using PayPal credit, so that is a pretty cool feature. As a whole PayPal is good but it has some big areas that need some attention..Version: 7.6.0

No responseWorst support from customer care. I have facing a issue from 3weeks, still there’s no response..Version: 7.23

To LongAlthough you have the security of having your money safe,Paypal seems to want to cling on to your money as long as possible? Probably so can make plenty of interest off your money??? I had money sitting in my Paypal account and transferred money on Wednesday to my bank account which I really needed for Sunday as I had a trip away with my family,it’s now Saturday and my funds STILL haven’t been transferred and has left me with added stress where I’m having to phone about looking to get money from else where because this transfer is taking so long. surely when they take money out ur account so quickly that they know the account they’re putting it back into is legit and has been the card u’ve been using from the beginning. Be warned if your transferring money and your going to really need it,do it at least a week/plus so your not left in an uncomfortable situation. Good luck..Version: 6.25.0

PayPal steals moneyI had a account with money on it about $30 and they said my account didn’t work or something and I wasn’t aloud to spend any of my money on anything then they kicked me out of my account.Version: 7.23

Latest update is uselessThe latest update (Sep. 21, 2019) makes this app less than useless for me. First, it no longer shows my PayPal balance and there is no/no way to find it other than to go to my computer and log in from there. Second, it insists on my linking a credit card when I already have one linked. And there is no/no way to delete that message/prompt. You have managed to convert what once was a useful app into a useless and annoying waste of space on my iphone..Version: 7.14.0

PayPal restricted me!After about a year and 3 months of loyal PayPal usage racking up great reviews for all my sales (many thousands of $ doing ebay and gumtree) all of a sudden PayPal wants to verify my identity (who knows why they didn’t do that when I first signed up) very conveniently for them this happened during the first time I had over or around $1200 going through the account in sales and purchases (money that they think they can grab) Upon looking at PayPal’s user agreement I found out something interesting to me; you can’t use PayPal under the age of 18 (because you can’t legally sign some contracts that you may sign with PayPal and therefore you can’t sign their user agreement under 18) however if PayPal finds you to be under 18 they can seize your money for their deep pockets because you signed a user agreement that you can’t legally sign - that somewhere says that they can take your $ if you are under 18 Up until now I have been a huge advocate of paypal especially for anyone looking to buy products online, that is not the case anymore and I will be having a friend who is a journalist talk to Tracy Grimshaw from a current affair to look into PayPal PayPal knows that some users are under age but they are quite happy to take advantage of them.Version: 7.3.4

Avoid if possibleThe app doesn’t allow access to needed features and you find yourself when in need having to navigate a web page you rarely if ever use and and up lost and in a state of anxiety chasing whatever the current payment issue is, which come thick and fast. I’m still awaiting a call back from a manager that has never came, chased it up twice still no call back. PayPal in general is an absolute joke, they have changed there fees so anything less than £3-4 is pointless selling, but they don’t make this obvious to you so you find out the hard way, I lost so much money due to them and now there new ruling is to hold 90% of my money for 21 days in case there are payment issues, the only issues I now have are due to PayPal holding my money and I can now not pay for the postage to send the items, once again out of pocket and currently out of food for the household, thanks PayPal for all the support in processing MY money!!!!!!!!! Your job is to process not make judgments on seller performance. Poor company, even poorer app and good luck speaking to anyone, your specific problem won’t be an option and you’ll get the call ended on you with no resolution, the only option is to lie about your issue about something compel to rot different and eventually hopefully get through to a human..Version: 7.17.1

Random holds on sending moneyI’ve experienced a number of frustrating problems with PayPal. I’ve talked with customer service numerous times about the situation. Basically, PayPal will randomly prevent me from sending money to my bank. It seems like they have algorithms that may flag your account based on quantity and frequency of transferring money to banks. They said it looks at different factors of how old your account is, how often you use it, how much you send, etc. Ok all of that could be overlooked if customer service or a manager could override the algorithm’s decision, but they can’t. Not only that they can’t even explain definitively why a hold was put on the account. You can’t even call ahead to ask if you try to send money will a hold be placed on the account. They don’t know. You just have to try sending money and see what the almighty algorithm decides. I sent almost $4k in one transfer last Dec with no issues. Then a month or so later tried to send the same, but was denied. I tried to send $3k, but still denied. Customer service suggestion was try to send $1k a little each week or so to build up amount can send. Ok, but I sent $4k in Dec why isn’t that at least my ceiling? I know people that have their account for only a couple years and they send $10k or more per week. Why can they but I can’t? It’s frustrating that an algorithm runs the company, so basically the tail wags the dog..Version: 7.23.2

Someone stole my identity on Paypal when I was underage and they refused to fix itI sell clothes on depop and was having issues with my PayPal account linked to my personal email (which I’ve had since I was 12). It eventually got to the point where I just had to contact PayPal which is nearly impossible to even find a number to call for help. When I found one and waited half an hour for someone to talk to me they told me someone else had been using my email starting when I was 14. My email is very clearly a girly email and has my first name in it. They told me they could not do anything even though someone with a clearly different name was using my email to make purchases while I was underage. They refused to even try to contact the person. I offered to give anything I could to prove it was my email but they said the person using my email was the only one that can change it. For being a company that is constantly asking for more information and my social security numbers to prove I am who I say I am they did not care one but that a male who stole an underage kids email was able to pay with it. Honestly horrified and disgusted. I will no longer be selling on an app that requires I go through PayPal because they are difficult to contact and do not care about their customers. I would never recommend this app to anyone selling or buying things because there always seems to be additional issues with PayPal withholding my money and I know many others have had the same problem..Version: 7.42.0

Zero serviceApp stopped working. Provided information PP requested. No reply and no change in status of my account after two weeks and more then 2 hours waiting on hold with their call centre. Completely unreliable despite having gobs of my personal information..Version: 7.23

Bad experience with PayPalI have been having bad experiences with PayPal. Most of the time my PayPal doesn’t work. When I try to send a transaction it’ll says cannot complete the request and when I call the company they say they can’t do anything about it but keep refreshing until it works. And it not just happen one time but several times even now..Version: 7.37.0

This company behaviour is dangerousI was a PayPal user for many years and became somewhat dependant on its reliability and fast payment. In autumn 2018 I started to use my AMEX card availability to help and finance my family business in which I was involved. I firmly believe that using any credit card funds for PayPal topping up is strictly between me and my card provider. As how I use money on my PayPal account which are called by PayPal E-money should not be concern for PayPal providing that is not used for money laundering, terrorist financing and other illegal activity. And one evening on Sunday my account was suspended and it is not operational still “ due to the risk which my activity posed to PayPal. Despite my time and efforts PayPal never explained to me what was exactly the risk and they repeatedly refused to reactivate my account. Right now I am drafting my complaint to the UK Ombudsman. It is clear to me that PayPal is using its domineering position towards customers, does not treat them fairly and could cause serious damage disrupting the clients’s way of life. I would call PayPal actions dangerous and capricious. Thank you for your attention to my comment..Version: 7.7.2

Holds money for too longRecently made a sale and provided tracking information straight away, they claim to release the funds to you the next day after shipping info ad tracking numbers are provided however it’s been 3 days and I still don’t have access to my funds, I am afraid they will hold it for 21 DAYS!!! now and this is extremely frustrating and disappointing as I’m not sure they understand this includes shipping fees and I am now $13 out of pocked from a sale which the money included shipping fees and I have not had access too or been released and given too me yet, this is extremely frustrating as I don’t have any other form of income and I am now made to wait almost a month to be able to have access to MY OWN MONEY. On top of this with the fees they charge too I will not be using or supporting them anymore and once I gain access to my funds I will be deleting my account, waste of my time and money..Version: 7.30.1

CHANGE THE AGE REQUIREMENTS!!Hi PayPal, as a minor I would highly consider changing the age requirements to make an account. Seeing how we are especially in this day and age it pretty much makes sense. A lot of underage teens have a cell phone number and people are already faking their information to make an account so why not just legalize it? No point in us losing all our money. Most banks also offer a youth account for minors and the places we get our money require PayPal. Or if we need to transfer our family from other countries money as well. I just think it makes sense in my opinion so place consider it as some of us need to help our families and need money in general..Version: 7.26.0

Scammed and PayPal won’t helpMy very first transaction I did online was through PayPal because I had trusted that if anything went wrong with the sale, I could rely on PayPal to keep my money safe and give it back if the sale did go wrong. Surprise surprise I did end up getting scammed, I didn’t receive the items at all and the sellers completely ghosted me. I went to PayPal support and was excited to find “buyer protection” and I was more than eligible for this because obviously I didn’t receive the package. I sent them a whole bunch of proof (me talking to buyers and them ghosting me after I asked about the package, the buyers website which eventually did get taken down for obvious reasons, their fake good reviews along with the bad real reviews giving them low stars. These all got deleted including my review, and others). I waited patiently till I received an email saying my case was denied because… the package was delivered. Okay, I am well familiar with people trying to scam businesses and getting free things but I had sent PROOF that the package was false from the BEGINNING starting with the tracking number they had given that isn’t even a valid tracking number! And PayPal had the nerve to tell me it was somehow delivered. I tried to file another report but I keep getting redirected to a case closed page. I wasn’t sent any proof that my package was delivered and was left disappointed with the laziness of the support team. Won’t be using PayPal again unfortunately..Version: 8.8.2

JUseless app every time it make my account can not login in.Version: 7.23

Bunk!!Still waiting for my money to appear... magically now I’m hoping?✨.Version: 7.26.0

Not a happy sellerCustomer paid for regular tracking on a $60 custom made Embroidered order, so can’t be Tracked, i offered Tracked and list on my page, website if they pay regular at own risk. Customer said missing so I offered to remake and send Tracked at my cost, customer said ok. Made order again only after a few days of customer saying ok to remake. Then customer decided to put in a claim. I asked customer why she put in a claim we agreed I was remaking and customer said don’t worry I changed my mind and I went out and brought a basic store version as didn’t want to wait, I just want my money back. So angry, this is custom made and can’t be on-sold. Customer could have said they wanted a refund and I would have refunded and not re-made. So PayPal asked for proof of tracking, I said no proof as customer paid for untracked, I showed pictures of finished product that I showed customer but PayPal ruled in customers favour saying I could not provide tracking, therefore I had to pay $60 back plus $16 on PayPal fees. Not happy PayPal, all up you have cost me over $130 out of my pocket for a customer who clearly is a scammer..Version: 7.6.0

Absolutely rubbishAnyone thinking of joining PayPal then don’t me and my mum have had nothing but trouble from PayPal they hold your money as a seller till the item has been delivered even though we pass all of eBay new seller requirements and then once the payment is released you withdraw it to your bank and they hold that same payment for yet another 3 working days so it takes up to 21 days for the 1st hold then 72 hours for the second hold and if you ring up about it they say it’s out of there hands it’s the computer security system that’s doing it so they can’t overwrite it which is nothing but a pain in the backside so if I were you either invent a new form of PayPal someone to let people join and outrun PayPal or just don’t join at all I would never give a good word about PayPal it’s the most crappest thing on the internet and I feel sorry for anyone that has to go through what we go through every day get a life PayPal because you are rubbish..Version: 7.6.0

Update is awfulCannot see balance. Cannot transfer money. Waste of space with “send again” front and centre for no reason. Please revert to previous version.Version: 7.14.0

Bad Customer ServiceFor as big and successful as this company is, you’d think they’d have good customer service. Every time i try to add to my paypal balance is transfer money to my bank, i get an error message. i’ve been using this app for years so i know i’m not doing anything wrong. i’ll go to the helo center, talk to an agent, they’ll “unlock” my account as like a one-time thing so that the transfer goes through. but then the next time i try to do it, it happens again and i have to get in contact with an agent again just to use a standard feature on the app. i have two bank accounts so i use paypal to get money from one to the other. and in the app, they let you have more than one card hooked up so like,, if that poses a problem then don’t make it possible. like don’t make it a feature IN THE APP. i’m not blaming their customer service representatives, they do all they can. but the permissions they’re given are insufficient when it comes to helping customers. they’ve specifically said that all they can do is a one-time account unlock and that they have no way to guarantee that it won’t happen again. they should be given more resources to help their customers. i would like to be able to use the app like anyone else normally would, but paypal is so finnicky that i’d abandon it if i knew of another app that gave me the ability to transfer between my bank accounts. i just want my money, it’s that simple.Version: 7.28.0

Absolute jokers!!So I have had PayPal connected to my eBay and have used to to buy and sell things for years. 19th May I sell a item not the 1st time I have done this and they make me send the item to the customer BEFORE they will release my money which I receieve a WEEK after the lady receieves her item. I am told this won’t happen again so on 26th I decide to trust PayPal that this won’t happen again and guess what again I have to wait until I have sent the item for them to release the payment luckily I only had to wait 24 hours this time. On 23rd May I buy something on eBay as soon as I have paid for the item the lady said she has lost the charm so I cancel the payment yet they have taken the money from my account this morning. Money wasn’t in pending in my bank account so I thought the payment was cancelled nope course not silly me PayPal took the payment this morning. Absolutely fuming nothing but problem after problem and unable to close the account until yet again I have to wait days for money to go into my bank when it shouldn’t have even been taken! Can’t wait for these jokers to return my money so I can cancelled/delete my paypal account!!.Version: 7.24.1

FeesMe and my boyfriend use this app to transfer money when one of us needs it. PayPal decided to make my account into a sales one so a fee comes off our money transfer. When you try emailing the customer service people off the app the email won’t send. Also when I phoned up about a problem I had a very irritating woman who would not listen to what I was saying. I repeated my question several times and they replied with the same thing that wasn’t an answer to what i was asking. They are more than happy to get in touch with you when you owe something but when you need help you can’t get it. Once again the service they give you is TERRIBLE. Not only that but when you pay with pay pal it doesn’t come off your bank balance straight away, meaning you over draw and spend money you don’t have. Even though pay pal don’t tell you this. Which is funny because then you have to pay PayPal back. And they call you at least 8 times a day but if you call them once you can’t get through or don’t get any help at all.Version: 7.3.1

Disgraceful money thieves !Absolutely disgraceful business practice. I don’t even know if this is legal really ... to hold MY money for 21 days until YOUR satisfied that I actually shipped an item ?! What happens if they buyer comes to pick up an item ? What then ? Shall I ring PayPal and check in with you personally because you’re apparently your my boss now? Then you’ll release MY money ? The money isn’t yours PayPal, it belong to ME and MY business. You have absolutely no right to hold MY money until you get a tracking number to decide whether you’re going to give me MY money or not... it’s not up to you to decide ! Not to mention how BAD your customer service “virtual” chat live now is! What an absolute disgraceful service ! You should be ashamed of yourselves. I’d like the interest on MY money that you hold for 21 days too thanks. Cheers.Version: 7.30.1

Not so hotConsidering PayPal has been in business for such a long time he would think that they would have very good customer service and glitches out of their app but the customer service is not good at all when you talk to them they act like you’ve done something wrong or you’re hiding something they put too many random holds on your account having to verify all the time. When I set up my business account and trying to make an invoice for service it always goes back to goods sold I do not sell anything and I think I’ve been charged extra for that taken out of my invoices the only thing that I have experienced that was an ease was purchasing something online using your PayPal card but as far as my invoicing and sending money to people seems like there is always a problem and now they’re charging even more to even send money to friends and family where they are me anyway. When I’m trying to make an invoice it’s very slow and there are glitches in it half the time I have to redo my items and description and then sometimes they’re already there I think it could be a very very good and I probably wouldn’t even use it except for I have one client that will pay immediately using PayPal and it’s a big client so I use it. As far as sending money there are other apps that are better.Version: 7.33.0

AwfulAwful app really bad it kept taking money out of my credit card to the point where i was on dept to $-260 and they kept taking out money so i went to the bank and locked my card and my card is still locked right now so this was not a long time ago this was a week ago and im still mad because paypal wont let me take put my card from the app and i cant unlock my card to because if i do paypal is going to take out money.Version: 7.36.0

In a progressive downward spiral!I have used PayPal with my eBay account for 18 years, but recently the app on my iPad appears to be at war with me! It started when the PayPal display went from full screen to an approximation of a smart phone screen. Soon after that, when trying to pay for an eBay item, it was insistent that I had to go through the PayPal log in procedure, which was annoying if it worked! After logging in several times and having to prove “I AM NOT A ROBOT” I constantly finished up on the eBay home page. When checking on the pc for my PayPal account found that the payment was NOT made. After this happening several times, I have had to dust off my old pc to make the payments. A further problem now is I cannot access the PayPal account on my iPad as I end up on a page that wants to verify my mobile phone number. I cannot move off this page as the verify or check later touch buttons do not connect and I can only disconnect from PayPal. Maybe it is some devious plan of my wife to stop me buying “really useful” items off eBay !!!!!.Version: 7.35.0

AverageWish you could change most stuff via your phone and not need to log into a desktop; like adding/ changing a credit card..Version: 6.20.1

PayPal withheld our funds unlawfully for six weeksWe experienced an unanticipated spike in sales July/August 2020 selling Australian made face masks. PayPal locket access to our account. We contacted PayPal Australia and US on several occasions via phone, spent un-counted hours explaining our case and verifying every request from them. Our lawyers took the matter further, they ignored them too. We eventually took our case to the media as we were at a loss as to what to do. They got involved, televised our story and PayPal unfroze our funds that day. Thankfully a good result for us. However so many have contacted us since having experienced the same from this multi-national. Let’s hope PayPal has learned something from the media exposure and will treat their customers, especially younger people who are learning their “financial feet” with greater respect. Trust that will happen..Version: 7.32.0

It’s a good idea.. butPayPal is a good idea, but when they put holds on your money for up to 21 days, is a real major inconvenience.. Even when a friend sends money, it still takes 3-5 BUSINESS days.. so don’t send money to a friend unless it’s Monday because you’ll be waiting an entire week. And then, if you sell something, they charge you a 2.9 percent fee with NO CAP!! It’s nice that you can transfer to your bank instantly from PayPal, unless they flag it as suspicious, then you’re waiting another 3-5 business days to be able to spend your money. Even after I sent them a selfie and a picture of drivers license, they still claimed they couldn’t verify me. Very poor customer service. I’ve called their 800 number about 20 times in the last two months to ask them why my money is ALWAYS being held, and I get a recording that says they can’t help me at the moment, and the phone disconnects. Horrible customer service. They don’t deserve the 2.9 percent to send money when they hold it for 21 days and not answer your phone calls. They don’t deserve the 10 bucks they charge to send your money to your bank account instantly. This is a terrible company and I wouldn’t recommend anyone use them! I’m switching to Zele. PayPal is by far the worst company I’ve ever had to deal with. Save yourself the headache. Learn from my unfortunate dealings with these IDIOTS!.Version: 7.36.1

Painful.Constant painful hoops to jump through with PayPal. Luckily we have a few more options these days. I sold a product, the same genre as every other thing I have ever sold on PayPal. They have decided cause the value is a bit higher that i have to wait until buyer receives his item in another country, then proceed to tell me he has sent an exchequer and this will take a week to clear on top. So my usual instant transaction now takes 3-4 weeks. Even more stupid my friend sold the exact same thing, has less sales than me and was paid out instantly. Steer clear of these clowns if possible..Version: 7.37.2

Baseless accusations made against me by PayPalI used my PayPal account to pay for a couple of monthly subs (combined less than £10) and to occasionally send money to chip in for colleague's birthday presents etc. My 15 yr old son wanted to sell his trainers on Depop and, as he's 15, had the money paid into my account. As soon as the money was paid I got a message from PayPal saying my account was limited & asking for ID, info on the sale & tracking for the trainers. I provided all this only for PayPal to say they were permanently closing my account due to fraudulent activity! I have tried to speak to PayPal multiple times by email, phone and Twitter only to receive bot messages telling me the decision is final and again accusing me of being a financial and fraud risk to them. This is insanity. They have also decided they are keeping my son's £53 for 180 days. That to me is pure theft. I have further provided details of my son's Depop account, his passport and birth certificate to prove he's my son. Only ever get bot answers from PayPal with pre-written responses. Please tell me PayPal, what else is a 15 yr old who isn't allowed their own PayPal to do but get it paid to a parent? I would avoid PayPal and use one of the newer money transfer services. Absolute scam artists!.Version: 7.39.1

Access to my fundsI do understand that PayPal needs to follow some kind of security protocol but I’m regularly asked to provide ID information and details about the transactions into my account. I provide the same information and proof every time, I’m a small business and people pay me via PayPal. I provide the app details I use and receipt information, it gets a little frustrating and feel like I go around in circles…not to mention that all funds that go into my account go on hold for 21 days. I understand that I can provide more information to get it released earlier but it’s just a case of providing the same information I already have..Version: 8.6.0

No supportI have used PayPal for all of my business almost since they started. I have always preferred PayPal over the other online services until this past year. My biggest disappointment was last year I had a transaction that I canceled immediately and they still allowed the payment to go through. When I contacted them again they said it would be reversed. It was never reversed. I contacted them before the three days were up again requesting that they refund my money and they said they were advised by the vendor that it had been shipped. It’s been over a year and I still have not received the product!! I supplied them with all the information they requested including the tracking number. The tracking number is not a valid tracking number and they asked me to verify that so I screenshot the initial transaction, the tracking information, the tracking page, and have yet received my refund. They later told me that according to the shipper it was received. Advise and again if it was received I would not be trying to get a refund, but regardless I had still canceled the transaction immediately and sent them a screenshot of the cancellation and they never should’ve paid it to begin with. Buyer beware of the vendor, because Paypal is not going to follow through with having your back..Version: 8.7.0

PayPal focuses on unethically maximising commissionsI recently had a poor experience with PayPal. I paid for an item in USD and when they refunded the amount in GBP, the applied a very large spread over the market price. I ended up paying over 5% each way (total over 10%). Only 3% was due to market moves and the remainder was PayPal applied spread over spot. Worst part of this experience, is the fact that the seller made a genuine mistake in processing a refund to me (as I am actually purchasing the item and not returning this) and we have asked PayPal to kindly revert the payment. They stated that this is not possible. Instead, they clearly want me to make the payment again such that they can charge for a third time the punitive commission. I find this very poor on PayPal’s behalf and I hope that the Financial Conduct Authority (FCA) looks further into these unethical market practices that the company has been implementing on its customers in order to unfairly maximise revenues. I am disappointed, however I am quite resigned to the fact that a fair outcome is highly unlikely to be provided by PayPal. The firm is clearly more interested in short term commission churning rather than customer retention..Version: 7.38.0

It’s a pain honestlyThe app is good for sending small amounts of money but when you are in business and you need the money ASAP your funds maybe held for what reason after you took my money naaa fam..Version: 7.23

Loss of moneyI have lost £300 through using your services and 3 months later I am still trying to get it back. I received £300 into my account and tried to send to my bank but the money didn’t get there, my bank has not received it and there is no sign of it anywhere..I’ve been trying to sort out with PayPal through their messaging service but never get anywhere, Here are some of the things their agents on the message service have told me “ Welcome back to PayPal chat! Please allow me 2 to 4 minutes while I read your previous conversation for me to understand what is happening. Thank you! I know that this is important. I will check your account and provide you with a resolution” That guy said he knew this was important and he would check my account and provide me with a resolution but he never did, I’m still trying to get my £300 back. Another guy said “I wish I could help you, however, I am unable to check your account. Therefore, I would request you to log out and log in back and reply to same chat” . How is it the first guy could check my account but the second one couldn’t and to this day I still have not had a phone call or email back from PayPal to resolve this situation? I’ve tried calling PayPal to speak to someone but you get put through to an automated service then the line goes dead. I’m very disappointed with PayPal £300 is a lot of money. My name is Jason Medley and I now expect this to be sorted PayPal, My next move is not a review.Version: 7.29.1

Changes Affect Account NegativelyWhen you guys decide to make changes it should be a pretty simple use case where you help the customer understand the change. Most times PayPal works how it should but recently I’ve had a few issues back to back to back. My card never arrived, they won’t let me report it or change unless I call so I’ve never been able to get through. My account randomly changed to eCheck for no reason known to me and takes longer to get to the other side now. Also I select FaceID sign it and it makes me select that option over and over everytime I sign in now. Just seems to be getting neglected a bit when it comes to taking care of issues with the platform but they will hold your money 3 different ways if something declines or gets reversed....Version: 7.23.1

PayPal is garbageI’ve never had a good interaction with this company... they have stupid policies that don’t seem to be in the favour of the buyer or the seller. Given the option I’d sooner use cash, and I don’t use cash for ANYTHING anymore..Version: 7.18.1

Disappointed by scamI have used PayPal infrequently for several years for on line payments as I thought it was safe and secure. That was until recently and I guess you can always judge a service by the way they deal with you when things go wrong I have to admit that it’s also true to say that if a deal looks too good it probably is I saw one of the many ads within an online quiz. First mistake. I purchased a range of power tools in US $ but the supplier turned out to be in China. I waited and waited thinking it must be corona virus delay. Wrote to the supplier to get updates but no reply so I reported it to PayPal. They said they would investigate and declined my request as they said the supplier had tracking details. In fact it transpires that the scam is the supplier sends you a small empty envelope (just to get the tracking) they have no intention of supplying the goods offered. PayPal fall for this tracking despite me asking them to check the size and weight of the package they had tracking details for as this would show they clearly hadn’t shipped the original goods. So beware don’t use PayPal I suggest you use a credit card as you are better protected. Unless of course you pay for the PayPal insurance . I won’t be using PayPal again and have learnt my lesson about online purchases from foreign suppliers especially China ..Version: 7.22.1

Holding my money and frozen my accountI have used paypal for several years spanning thousands in payments with no issue! Until recently last week i withdrew £1250 from Etoro to paypal so that i could withdraw to my bank, however when it reached my paypal account my account was frozen and i was unable to withdraw to my bank. Upon ringing customer service i was informed they had frozen my account indefinitely as I made the account when i was under 18. I am now 23 and this has never been an issue nor was i ever been asked for any form of identification when making the account! I have spoken to customer service and was repeatedly told that they need to hold on to my money for a minimum of 180 days in case there is a dispute from Etoro about withdrawing my OWN money!! I even offered to get a statement from Etoro informing them that i was simply withdrawing my own funds so that they could release the money and was still denied! I am now having to debate taking them to a small claims court which will cost me £70 in fees just to receive my own money back! I have since heard of similar issues from multiple people where paypal have frozen accounts with little reason and refused to give people their own money back for extended periods of time. Disgusting customer service will never use again..Version: 7.36.1

Disappointed- issue transfer to own bankI have some money in my paypal account and when I try to transfer it to my own bank account, paypal says bank is disabled ..? Really. I contacted customer service and they say it is for my security , well I need my money and paypal not let me do it. Asked me to try another bank account and I tried, but got the same error - bank is disabled. When I called customer service center the lady hold me for very long time without saying anything. when I messaged them, they said they cant guarantee when I can move my money. So so frustrated. For those who going to use paypal, first add bank account and make sure you can move your money first rather than end up like my case. My case still not resolved and my money is still in paypal..Version: 7.35.0

All good until you face an actual problem.The problem that I have with this app isn’t the way it functions, it’s how awful their customer care and service are. When trying to transfer £64 from my bank account to my PayPal account, the company took the money out of my account immediately but it has not yet, after 2 and a half weeks, been put into my PayPal. So for nearly three weeks I have been left with no money and no idea what’s happened to it. The worst aspect of the app is that when you try to find any kind of customer support you are met with non stop automated voices and responses which offer absolutely no help at all. For over a week now, I haven’t found one actual person through PayPal that I can talk to. So to summarise what this app has done for me: taken £64 from my account, given me no idea where it has gone or when I could receive it and then offered me no help in terms of customer service. As soon as I get the stolen money back, I will absolutely delete the app and not think of it again..Version: 6.28.0

L’application est nulDifficile de s’y retrouver. Le numéro de téléphone est bien caché on voit qu’il préfère un courriel à un appel.Version: 7.30.1

UnsureI had good experiences in the past and right now paypal is holding my income. I run an online business and sent out requests which were paid and now paypal is withholding my money. NOT ok..Version: 8.12.1

Try to find a different appThe main reason I kept PayPal for all these years and only bought from sellers who accepted PayPal because of the refund and buyer protection. Well after my last experience I will now tell folks to switch to another app that may offer same thing. My story: I thought I purchased a life size animated grinch from a China based company who on website said they had an LA based warehouse where this would Be shipped from and it was suppose to about 5ft tall . After 3 months I received a stuffed grinch toy about 12-15 inches long NOT the one destined and that I paid good money for. So I used the resolution center in PayPal as I have many times in the past when I got mislead:scammed . Well PayPal said I had to ship item back -unfortunately we were quarantined due to covid exposure case. 10 days later I get a message stating sorry you’d didn’t ship the item back and post the tracking within 10 days so your case is closed and can’t be reopened so your not getting a refund. I told them the situation and I can ship it in a few days after our quarantine time frame ends. Still said sorry no refund even though they have the picture of that I received and what the description of what I thought I was purchasing. So I will now change all my Automatic payments - I ahve a lot i use PayPal for will be changed to another app..Version: 7.35.0

Awful appThis app is so confusing. Plus taking money out of my account takes a week to do so but you can’t cancel the money during that process which is stupid. Then when I tried to put it back into my bank it went to my debit card, whatever that means and never showed back up in my account. So what happened to that money?? Then when I tried to call the guy on phone said there wasn’t ever any money in the account. Like really?! You stole $100 from me. Don’t download..Version: 8.0.0

Let us change our names!I am trans. my name is oscar and i don’t have legal documentation for my name. i do commissions for a little bit of extra money and it makes me very uncomfortable to have to use paypal with my legal name as it is too feminine. i understand that using a legal name is a good idea so you know where your money is coming from/going but i’m sure that a lot of us in the trans community (or just people who wish to use a different name) would appreciate an option to show our chosen names to the people we’re making our transactions with..Version: 8.15.1

Requesting refunds from purchases through paypalFirst issue still waiting for a reply from late august. And today this. I purchased the detox patches off their website and payed through PayPal and when the bonus offers came up I clicked no thank you to all the bonuses on offer and when it transferred me back to the website from PayPal they had added the face mask which I did not order or approve payment for? So I contacted the company via PayPal account and they are saying unless I do a lot of inconvenient running around for there mistake it will take up to three months to get a refund that they illegally charged through my PayPal account which I made the purchase today. I will not be doing any running around and I would like PayPal to assist me in getting the $22:00 that was taken with deception on their part..Version: 8.2.2

ScammedThis was my very first experience with PayPal. The day I signed up I ordered a pair of boots from what I thought was a huge sale from Ariat Boots on July 3rd. After the credit card ran all I got was an email from PayPal. The seller NEVER attempted to contact me. I let two weeks pass in good faith, but still heard nothing. When I checked the tracking number on PayPal tonight it said my package was delivered THE DAY BEFORE I ORDERED IT (July 2nd) I chose PayPal because I heard I would be protected from this kind of thing. I filed a claim in the Resolution Center, and sent screenshots of the USPS tracking site, but because the scammer gave them a bogus tracking number (which STILL says it was delivered the day before I ordered it) they closed my claim in less than 5 minutes. I have informed delivery through USPS, and there was no package sent. I’ve taken screenshots of everything that was in my email, my PayPal app, the Resolution Center, and online. I’m gonna give it two more weeks and if nothing happens I’m definitely going to start letting everyone know my first experience with PayPal was me getting scammed and PayPal letting the scammer get away with it. I went to the PayPal Community page and it looks like this is common, with PayPal siding with the seller as long as they throw a tracking number in there. I’m calling my bank later today to request a chargeback. Be careful what you order, if you’re scammed PayPal will NOT help you..Version: 7.28.0

PAY IN 4Let me start off by saying I love the pay in 4 it’s awesome to be able to buy something and spread the cost out. With that being said, I don’t like that my card is charged immediately instead of after I’ve already placed my order with the vendor. Right now I have a payment on hold for over 12 days now because the vendor couldn’t complete the order and issued a refund. This happened less then a hour after placing the order. Second I was using pay in 4 for bath & body works went to PayPal was charged the first payment only to get back to the vendor site and my order wasn’t able to be processed because the items were “out of stock” so check my cart everything in my cart said it was available so no reason for it to be stopped in the first place. So I go to place my order and after already being charged it sent me back to the PayPal site to do it all over again so I would be charged twice! The money should not leave my card until I have completed my order! Now I’m sitting here waiting who knows how long for my money to be put back because I didn’t complete the order! And I know it’s PayPal taking this long because my card holder does not hold payments it will go back to my card immediately!.Version: 7.42.2

The app not really good enough for use use1 you cannot change your password when you think is the time update password 2 the receipts you only show the company's name not 90% app name is different their company's name so you no ideas is someone using your account or is the app your borough. Sometimes the app pays for some third-party company so it is not clear..Version: 7.7.2

BanditsPaypal loooooves to hold my balance for ransom whenever there’s an issue with my account INSTEAD of letting me know beforehand with a quick email. I don’t understand why they need to operate like this if you need more of my personal info just let me know before I have to withdraw my balance! Their whole system of playing limitations on my account before letting me know first makes users feel like their money isn’t their own. I appreciate this is in an attempt to keep users money safe I am simply saying there are clearly better ways to go about doing that. Furthermore their exchange rates are awful, ALWAYS convert with your own bank :) make sure you change this EVERYTIME you pay in a different currency as paypal always defaults to their exchange rates even if you try to change this by default. I always avoid using paypal whenever possible and only use if there is no other viable option. The experience of using paypal gives you this nagging fear they will one day find a way through all their red tape to own your entire existence..Version: 7.34.2

UnbelievableEach time i tried to transfer money to my bank it puts my visa account in debt!!! unbelievable. i am now $153.45. in debt because of you guys and i’ve only tried transferring money 3 times this is stupid. do not get this app..Version: 7.42.3

Absolutely useless & cyber frauds!!!Sold a laptop recently for $1000, in which buyer insisted he would pay using PayPal upon pickup- He did just that & the sale seemed convenient, as he actually transferred the $ right beside me. Little did I know, because I had only just set up a new eBay account & linked my existing PayPal, there was some unknown $26 fee then the funds were put on ‘hold’ for 21 days before it’s ‘available’ to access!!! Tried calling the PP customer service hotline, although due to COVID 19 situation they can’t assist over the phone (verbally) & only could communicate with their staff by email... It’s been a complete disaster, as I originally decided to sell my laptop after losing my job due to the worldwide pandemic & urgently needed money- That was nearly 3 weeks ago & still nothing except $974 ‘on hold’ in my PayPal app 🤬 A COMPLETE REGRET & NEVER AGAIN!!.Version: 7.22.1

Hopeless customer service , hopeless companyAs a buyer I can’t fault Paypal. As a seller they are beyond a joke. No one answers messages and they are closed automatically. They’ve held on to my money despite providing required documents 2 months ago and when money finally appears as available I have to wait days and days due to security checks to get it. No bank would get away with this. It would be different if I owed them money. Every time you phone up it’s at least 15 minutes and the stock response is ‘it should be rectified in in24-72 hours. The fact that eBay is intertwined with this means that you have no choice but to use them. I can’t wait for eBay to bring in this new payment platform then we can be rid of this joke of a company for good. Pay’Pal’? No friend of mine would treat me like this. Just to add insult to injury they end their call with ‘Thankyou for choosing Paypal’. To which I responded ‘ I didn’t choose it, I had no choice. Incompetent, money grabbing joke of a company..Version: 7.19.1

Purchases & SettingsI use PayPal to purchase practically everything that I buy. If the seller doesn’t have the PayPal option “to pay” then 9 times out of 10 I will forgo the item. PayPal allows me to feel safe and protected when buying, if ever there is a dispute I am able to query it and have to date always been refunded. Overall this makes my shopping experience a good one. However, sadly there are some technical issues that bring my rating way lower than I would like, for example, the settings icon does not allow me to access to change my name and to this day it still holds my nickname and therefore I am unable to apply for PayPal credit, neither am I able to cancel subscriptions, finding my payment history is also incredibly difficult! It seems that overnight PayPal changed the way it operates completely, I opened the app and the front page had changed too showing the options available like applying for credit, the money pool and projects or charities to fund!? I have not been able to change this since no matter what I do? Most frustrating however is not being able to access the main settings page and this is proving to be incredibly frustrating and annoying. For an app that has great potential it is a shame that these minor issues are contributing towards a much lower rating than deserved..Version: 7.32.1

Trying to get your money out of PayPalAlmost impossible to withdraw your money to a bank account. It kind of felt like I was being scammed. Still haven’t been able to access my money, and PayPal don’t seem to be able to give me a reason or timeframe. I won’t be using them again if I can avoid it..Version: 7.35.1

PayPal doesn’t protect its customers!I have today found out in my dispute with a seller that sent shoddy items- not as described, my claim has been denied by PayPal regardless of proof of postage to return address on package. This is with photographic evidence of original label SHOWING return address! A few days ago I read a TIME magazine article highlighting specifically this problem with PayPal: it referred to companies from China using Facebook to advertise their goods but send instead, cheap alternatives or poor quality token goods. When customers request a refund through PayPal because the seller stops communicating with the customer directly upon request for a refund, they then - eventually - give an address in China (different from the return address on the goods, which in my case I’d already sent goods back to!) And PayPal then no longer pursues their customer’s claim, and the seller has achieved its scam!!! Please read the article for yourself . It was on my newsfeed about 3 days ago. I am angry and greatly disappointed with PayPal. I will b forwarding elements of the article I screenshot to PayPal and continue to try to fight my case, but at the present time I absolutely do not feel protected by PayPal! PayPal customers beware!.Version: 7.35.0

PayPal sides with scammers!!The only reason I am giving 1 star is because thats the lowest u can give. So I was selling something on social media and this man I was selling to paid me through PayPal and I was going to mail his package within 2 days but it took me 3 because I had something personal happen but when I went to mail the package at the post office and they said it was going to be $40 and so I text him right away and told him he could either pay the shipping or I could refund his money and he said for me to refund him so at this time I didn’t have money on PayPal but I did have enough on cash app so I asked for his info for cash app and refunded him the full amount little did I know because he failed to give me this tidbit of info, he had already requested a refund from PayPal. A decent person would have told me this or atleast cancelled his request for a refund from PayPal but I guess he figured he was gonna get paid back double and so I sent very good proof that I had already refunded him for example, I sent the screenshots of texts of our conversation about refunding him on cash app and I sent proof off of cash app , the receipt that I sent him the money and PayPal still refunded his money and made my account negative that amount!!!! I will never use PayPal again because they allowed him to scam me even when I showed them concrete proof of his lies!!!.Version: 8.15.1

Not too bright, not much helpI recently filed a dispute for an item that i never received and PayPal immediately sided with seller. Part of the scam was itself a fake tracking number, and PayPal just, simply believed it. They viewed it as it said “delivered” and just made me out to be a bad guy. I am home during day, as is wife and 2 children going to school remote. Item was never delivered, we were home and also have video cameras, at time of “delivery”, we were home and no one came. That’s not even my mailman’s delivery time at this area. So as i looked at tracking and clicked on history, it shows part of scam: it shows item shipped out a full 2 days before i was ever on this website shopping!! How can i shop for something on a Wednesday and then seller puts shipping on previous Monday? Can the seller tell the future and know that on Monday a customer was going to buy something on Wednesday so they would just ship it out on that said previous Monday? This isn’t a movie, i am sure that people seeing into the future hasn’t happened yet. Anyways, just be careful with PayPal. They aren’t too bright to not catch this scam so therefore are not helpful at all. In case you are curious, the website in question was a fake Lego website that once you agree to buy, uses PayPal. (I can’t believe PayPal deals with such a company). So DO NOT buy Legos unless it’s on actual Lego site..Version: 7.39.2

Do NOT recommend-Not user friendly, poor support, fee scamI have never used PayPal prior to this, and was asked to use it for rent at a new condo I’m leasing. I got the app and added my bank account and confirmed the bank account per their requirements. The app will not let me pay with the account. But oh, they’ll be happy to offer for you to pay with your credit card for an exorbitant fee. What’s it to them that you hemorrhage money toward empty fees on a routine basis? After time reading all the FAQs, nothing answered the question and I tried reaching out to their electronic support. It’s terrible- automated responses the same as the FAQs. So then I wasted time on the phone with both their support and with my bank. There was absolutely nothing wrong on my bank’s end, yet PayPal can’t figure out their end. This was so much time wasted, and it makes you look bad to the person you are trying to pay in my opinion. This was an all around terrible experience for me, and I will never be using PayPal if I can avoid it. Total scam to cost you unnecessary fees. I will pay some way that doesn’t cost me undue fees. Oh and as an aside, the app version of PayPal lacks important abilities to your account, such as the ability to change primary addresses, and the ability to set what is your primary payment source, so be prepared to log in to the full online version to do some of these crucial things..Version: 7.7.2

Avoid using this company, no longer a quality serviceApparently “send money via txt message” doesn’t work and all representatives (including management staff) are aware of this fact. I received a text message for incoming transfer, followed the link part of that txt msg and authorized myself entering the credentials of my account-> a msg “The money is yours” follows and there are nothing applied on my account and never was for over one week now. After spending more than 2 hours of my life trying to reclaim my transfer and having to call other people and ask them to apply changes on their accounts on behalf of Pay Pal...how awful is that? And at the end I still haven’t got the money as there is a well known by stuff but not announced bug on the system, which even the management can not solve... Avoid at all times! Terrible customer service, especially useless management. Please check my recorded call by the email of my feedback, absolutely unprofessional and low quality service..Version: 7.2.2

AwfulThis has to be one of the most frustrating and moronic ways of transferring money to ever exist. it takes over a week for money to be deposited into your paypal account and there aren’t even any clear instructions of HOW to transfer money into your paypal account. confirming your identity is a pain in the rear, and you have to be 18+, like?? 16 and 17 year olds earn their own money and should be entitled to spend that money on sites that require you to pay with paypal. i really recommend b-pay, easy to use and accessible by all. paypal is the epitome of everything wrong in the word. it is a capitalistic scam. they take 10% of all pay too! like, i get that they have to make a profit, but seriously? just use ads 😭 if you want to test your patience, i HIGHLY recommend paypal. but if you would like to save your frustrations for another day, b-pay is amazing :) thank you paypal for absolutely destroying me and my mental health. please make your “app” easier to use and more inclusive..Version: 8.9.2

Complaints ProcessGoing through the resolution centre trying to put forward a complaint as I believe I have been scammed is a very frustrating process. This is solely due to new people responding to your messages and not reading the case so I’m constantly repeating myself, getting duplicate responses and never getting the information that I request. Bought goods soley thinking I’d be protected by using PayPal checkout. The company sent me a completely different product which is worth a fraction of the price that I paid. Offering only minimal refunds initially as a stalling tactic so as to most likely get more people on their books to scam and then shut down their website. Finally offer through PayPal a 100% refund but I have to pay for returning the product to China (website had said Australian seller) costing me nearly 40% of what I originally paid. PayPal seem to think this is fair so am now in the process of trying to get a transcript of my discussion so that I can take my complaint further. So far have asked twice and still not received anything only new people saying that I will get the refund if I return the goods at my expense and not the seller who basically has paid for nothing except send a few stalling emails. Extremely tired and disappointed in PayPal’s service..Version: 7.29.1

Doesn’t work on iPadI’ve been a user of PP since 2005. Ive been using the app since it became available, and have been a frequent user. But ever since one of the recent updates, I cannot log into PP using this app on my iPad. After login, it just goes to an error screen, “Something This happens sometimes - check back soon or try the (shows greyed out PP logo) Try Again” and will not let me log in. the error page is clearly broken as well, since its appears to be displaying a template using placeholder error message texts because the phrase makes no sense (if I didn’t know any better,I would think this is a spoofed app due to displaying incorrect grammar and broken English typically exhibited by scammers and phish emails). I can log in via web site no problem so I have the correct password, etc. I tried removing the app, then installing. rebooted my iPad few times. Same error message. I installed an update that came out 2 days ago on 3/7 hoping they have corrected this. Nope. tried removing the app and reinstalling too, but still not working. I’m actually surprised that I can findonly one other reporting this problem. This is beyond frustrating. PAYPAL GO FIX THIS!!! if this is not fixed soon, I will start removing my recurring payments, etc off of PP since its not secure if i have to type a password every time via web site since if I’m on the road, it is not safe to log in on an unsecure WiFi via web browser..Version: 8.12.0

Getting funds after first sale in a whileI sold an item on eBay after setting up PayPal, despatched the item and it arrived 3 business days later to the customer. eBay was updated several days later as delivered. I am almost heading into three weeks later and my funds are still sitting on hold with PayPal. It’s funny, the tracking information automatically updated directly from eBay with the sale of the item but when it has arrived and all is well with the customer PayPal doesn’t get updated. There is also no way of me updated it on my login as it was automatically updated from eBay. Just simply wait until PayPal are ready to release my money. Almost three weeks now and still on hold?.Version: 7.40.0

Worst thing to ever exist AVOID AVOID AVOIDPayPal have the worst service I have ever come across, if you ever have an issue with PayPal (and trust me you will because they make problems out of no where) you better hope there’s no money in your account or you’re never getting that back. I was asked to give proof of my identity, which I did, then because it took them so long to review it they said I missed the deadline and then my account was put under limitations, meaning I couldn’t do anything using my account. That was 2 years ago. During this time I have tried to get in contact with their customer service team 1 million times and they’ve not got back to me once, until I got an email saying my account is being shut down and I’ll never be able to use the service again (thank the lord for that) and that the remaining money in my account, roughly £50, will be given to me after 180 days, that was roughly 250 days ago and they still haven’t got back to me. Thanks PayPal, keep doing you boo, just let me know when you’re ready to talk :) Honestly don’t ever use this awful awful app it’s horrible, if you ever do manage to get through to their customer service team make sure it’s on a good day because they’re the rudest most useless people you’ll ever speak to..Version: 7.30.1

Really mixed feelingsThe 4mth interest free PayPal credit is a Godsend when needed. But the payment system needs a lot of work. I feel like PayPal hold onto your money for days to gain extra interest. I’ve made payments from my bank to pay PayPal credit - the payment doesn’t show as pending on your bank and comes out about 4 days later when you have forgotten all about it and it takes you overdrawn. Then it doesn’t credit PayPal until another few days after that! If you have bought and returning a lot of stuff that month you have no idea where you are. For this reason after a few years with PayPal. There is no way to communicate such frustrations. Customer service read from a script and tell you to just phone them. I hate phones and I hate queues so it’s no good to me! Sadly as a result I am paying off my account and switching to something like Klarna..Version: 7.22.1

Scam from buyer, PayPal doesn’t protect seller at allVery frustrating process, I sold used bag to someone and the delivery tracking clearly shows delivered with picture and video proof, yet PayPal still takes the money deducted from my account to bring it to negative balance just because the buyer is lying saying he or she didn’t receive it. The buyer even said the bag is stolen. The buyer didn’t collect parcel on time causing it to be stolen. What does it have anything to do me with? Why does PayPal come after me for compensation to the buyer? I don’t understand why I am being punished for done nothing wrong. From legal standpoint the title changes to buyer when it got delivered/ shipped. If it got stolen I have no responsibility for it. Now the issue and dispute ruined my whole weekend and mental health as I am very stressed about the process, and it disappointed me even further when I realised I need to pay a dispute fee for asking for justice. It is not about money anymore, it is principle and I will take legal actions if my rights are not protected..Version: 7.36.1

Error logging inDoesn’t let me load in the app it says “something went wrong”.Version: 8.15.0

Dispute awarded to seller with no online securityA month ago I started a dispute with an online room letting agency who does not run any checks on their registered landlords. There were several landlord scammers on their website, the agency thanked me for spotting one of them, I then decided that it is not safe to stay with that agency and I therefore decided to ask for a refund. The agency would not refund the money, I raised a dispute with PayPal. PayPal decided to award the dispute to the seller. Unfortunately, PayPal supports irresponsible online companies that do very little to protect their customers. One member of PayPal support team was very understanding and supportive, but the last one I spoke to, didn’t want to hear any of it. It is about time PayPal starts paying attention to their customers and stop online scammers. The extra star that I gave was for the gentleman at PayPal’s customer services who was supportive. It is time for online business to take online scammers seriously and stop them from using their website and PayPal should be more proactive in ensuring online security..Version: 7.17.1

This company is likely to get suedPayPal hasn't presented any problems for me, YET. If one is to occur, I'll also test the costumer service. But the costumer reviews are pointing to one thing: It presents no problems, or it ruins your whole life by HOLDING ALL YOUR MONEY FOR DAYS! Really? First, they need to add a more safe way to add information! You can use ANY name with ANY information, valid or invalid, and BOOM, you have an account. No wonder half of the people hate the app! I honestly love the idea, but more work needs to be put into the customer needs. Seeing as a person could lose a life savings through the app, I recommend putting a small defensive system to prevent this. My idea is to verify if the person is actually who they say they are. Seeing as you handle large amounts of money. It wouldn't cost you much to send an employee to a house if you're suspicious of who's using the account. Also, providing a technical support phone number on the front page might help some users who are having issues. If you already do this, I haven't noticed. My apologies! Back to the point, you do not have to do this, but I would like to help a potentially great business from getting sued! Thanks again for making payments easy! P.S. (I'm not the most patient person when it comes to losing money, so if my account were to get hacked, the problem would go straight to technical support!).Version: 8.7.1

Clunky and difficult to understandHaving used PayPal for some time, I find it extraordinary that some payments are immediate and others take 3-5 days. Also the settings are difficult to understand as set to take from PayPal balance but still took from linked cards etc. There was a confusion over a payment about which I was called and the agent was not prepared to answer some simple questions but just wanted to get off the phone having ticked me off for not having the right amount of money in a linked account which was caused by a payment being made/withdrawn 5 days after the transaction. There is also no running balance on the transaction history which the absolute minimum for a bank account. Ok not a bank account but PayPal are constantly trying to get one to leave money in the account. The whole platform needs a rethink. There are so many alternative online accounts out there that PayPal are in danger of losing their client base if they don’t sharpen their act up..Version: 7.36.1

Went from bad to worseThey cover Chinese scammers selling fake bullions so they don’t have to reimburse the client. This company is definitely at the bottom. Don’t use them as buyer’s protection is nothing more than an ad to attract your there..Version: 7.25.0

TERRIBLEI have been on and off with PayPal for many years. 1) Their message center people do absolutely nothing. The agent switches every time you even remotely step away from the application. This lead a to the utmost incompetence and obliviousness on their end. They love to change their rules and tell you one thing that does not align with another. 2) I have successfully had 25 transactions as the seller. Multiple people on the message center have said that once you reach 25 sales funds will be released immediately per proof of the tracking number. I once again see my money on hold and go to the message center for clarification. They then proceed to send automated directions directing me to do things I have worked SO HARD to do for months. They treat every person like a new seller regardless of your history. NOT TO MENTION I have CONTINUOUSLY asked them to update my primary address. Not once, not twice, but THREE times I have messaged the help center to confirm the primary address is changed. Even after confirming the address was changed, sellers have continuously told me the old address is still listed as primary. It is actually incredible how stupid PayPal can be. The lack of training is unbelievable and in my opinion the application is useless. They claim to “give protection” but in my mind the only thing they provide is a major inconvenience all around..Version: 7.30.1

Awful Worst Website EverI have never experienced a worse customer service ever. I had trouble with a payment and I spoke to the PayPal and they said it was fine and it would be sorted out, nothing happened. I phoned again and told them that I had payed twice for ONE item not two just ONE item and the people at PayPal listed it under item not received but I had received the item but I had payed twice, the case was won not in favour of me. I phoned again and re-explained my situation and the man over the phone was very understanding and there was not a problem, he completely understood what I meant but instead of filing the case in something along the lines of duplicated payment he instead put it under item not received but I had RECEIVED my item but I had PAID TWICE. You would think the workers over at PayPal would realise what I meant over the phone even after I had explained this to everyone I spoke to twice. I made sure the workers understood EXACTLY what I meant. I DO NOT want to talk to another PayPal customer service worker again and I DO NOT WANT TO USE PAYPAL EVER AGAIN..Version: 7.2.2

Love the app, hate the new designThis is a wonderful app. I never have any problems with it working, and it's so convenient to use. The only thing I don't like is the new design where when you open it up, instead of your balance being at the top, the latest notifications are at the top, and they're really large taking up a lot of room, and you have to open them to get rid of them, which is a hassle, even though you can see what they say without opening them. Then to get to your balance so you can tap it to do a money transfer, you have to scroll down past all that. I used to be able up open up PayPal, immediately see how much money I had, and boom, transfer funds in two seconds. Now I gotta go through the hassle of scrolling through notifications that someone sent me funds, when I already knew that because I got the pop-up notification, and scan through the visual clutter to find my balance. It's a chore to have to go through and open each notification message to get rid of it so I can actually see my balance. The new interface is cluttered and confusing. The balance doesn't stand out and is harder to pick out among all the other stuff, and that's the main thing people usually want to see first. Please change it back. This new design is horrible. Whoever's idea it was should be fired..Version: 7.2.2

Scammed via PayPalMy faith in PayPal has been sadly destroyed after many years of safe and guaranteed transactions. A few days ago I was advised by PayPal that it had paid from my bank account an amount of $2398 for an Ozsale purchase of 2 mobile phones. I immediately contacted both companies stating that I had not purchased anything and that my identity had been compromised. The Ozsale purchaser on the invoice was someone using my name but from a different address and State and the items were being shipped to yet another person in yet another State. I asked for the order to be cancelled and my money reinstated to my account. PayPal declined on the grounds that my purchase ‘wasn’t unauthorised’ and closed my case. Now obviously someone was able to access my PayPal account and would have needed my email address, phone number and password to do this. Why wasn’t this investigated? As a person of senior years I am devastated. I don’t usually have money in my account but had sold shares to pay for a small home renovation. Truly scammed..Version: 8.6.1

Disgusting scum bagsI got a depop account to buy and sell items , i sold my jumper too a guy in melbourne shipped it to him paid for shipping out of my own pocket (because paypal wouldn’t give me my money) It’s been weeks and i’ve asked and asked when i’m going to receive my payment they were saying i will make it happen for you, and it never has. Then i found out that i can’t get my payment at all because my account has been limited for no reason at all, i put in the docs they needed and it said it will either get back too me or unlimit my account neither happened. so now the costumer has had their item for a week and the tracking number details have been there the whole time and they’re holding my money, I am beyond angry and i hope these pieces of $h*t get shut down and go out of business!!! 😡😡😡.Version: 7.26.0

PayPal Has Become Awful!!!I have used PayPal for many years without any issues but for the last 3 weeks it has been impossible to speak with anyone in the USA or UK. I have ongoing issues that are not getting resolved and it is very disappointing but obvious that nobody cares. My biggest issue is that I currently have over £4000 in my PayPal account but I cannot withdraw it and cannot link my debit card or bank account which were both already linked to my account for years! My credit card is now 2 weeks overdue and I cannot pay it off because PayPal are holding MY money hostage!!! I cannot understand because this is completely wrong and totally unacceptable. As soon I find some way to get my money out I will close my PayPal account and never use it again. I do not recommend that anybody uses PayPal during this pandemic because it you have any issues you are completely on your own and you cannot contact anybody on the phone which could lead you to getting screwed over like me..Version: 7.26.0

Great for users who have had it for a long timeI recently got PayPal to sell a few items on my eBay account. After selling my camera the proceeds were put on hold which I was happy to oblige to until it was confirmed the buyer had received the item. However after two weeks I still hadn’t received the money even though I had sent the buyer the item first class and it had been confirmed they were happy with it. I then rang up customer support who were happy to release my funds and said they would be with me the next day however after 5 days I still didn’t have them in my balance and had to ring up again (ask for an agent on the automated service) the lady then released the funds into my balance and I was all set. I then withdrew them and thought that was the end however 5 days after withdrawing my balance I still haven’t got the money in my bank account! Be aware new users as getting money could take you a month.Version: 7.11.0

No Help when scammed by buyerBuyer purchased 2 items from me on eBay. Two months later buyer I received email from PayPal that buyer created a dispute saying items differed significantly from item received. I sent reply asking for further clarification as I know this is not true. I heard nothing. I contacted eBay, there was no issue reported by buyer from that site. Buyer has never contacted me of any issue. Then 2 weeks later I receive email from PayPal that buyer’s financial institution sided with buyer. Case closed. The next time I went to PayPal, buyer’s payment was reversed. Since Ebay now manages payments rather than PayPal, my PayPal account now had a negative balance. I phoned PayPay and was informed they can still work on the case in my behalf and I should send any documentation I have to the PayPal chargeback email. I sent descriptions of both items and 12 photos of one item and 7 photos of the other item as proof. Received email from PayPal basically saying sorry Seller Protection Policy does not cover “item description does not match product”, try reaching out to buyer directly to resolve issue, I know this is disappointing, and a link how to prevent scams. I sent email to buyer asking why he raised the dispute and of course he is not responding. So buyer has the 2 items he purchased from me and he has been refunded all his money. PayPal should do a better job of arbitrating disputes..Version: 7.36.1

I sell on depopThey will hold your money even after your product has been delivered to the customer. I added a tracking number, it was delivered 5 days ago, and I have STILL yet to receive my payment, STILL yet to hear back from customer service, and STILL have been unable to contact ANYONE at paypal to fix this issue. As soon as that item leaves my hands and I ship it off to the customer, I want that money in my bank. I don’t need someone to tell me that I’m untrustworthy and hold money that I EARNED from me based off of NOTHING. I haven’t had any bad reviews and have no bad history with depop and yet they refuse to give me my money and want me to wait 21 DAYS FOR $50!! My package was delivered 5 days ago! I got a good review! Give me my money! I shouldn’t have to beg ANYONE to give me money that I have earned! So ridiculous. I will never recommend paypal to anyone. They won’t give me my money from my product, but you better believe they will take $15 from my bank account immediately after an item has sold for shipping and their fee. If you can take money from my account anyways WITHOUT MY PERMISSION then what is the point in holding my money? If the customer had an issue, you CLEARLY could take any amount that you want from me anyways?? I’m sure that if they didn’t get paid until I did, they would be in a much bigger hurry to give me my money. Dumbest app ever..Version: 7.26.0

Total rubbish!Had nearly £1000 fraudulently taken from my paypal acc! Four different names used and money poured or in seconds!!!! Only able to report two at the time it happend so stopped my card with my bank! Nearly 12 weeks later still waiting for £500 to be refunded but pay pal say that as I informed my bank it is not their problem! What was I supposed to do! Trying to negotiate the web site sends you down one worm hole to another and as for trying to talk to a human @&#%%!!! I feel PayPal just don’t want to know! They have even closed the ongoing conversation I’ve been having with them on line! If I want to continue I have to start all over again! I’ve even been in touch with their CEO who hasn’t even had the grace to acknowledge my email!!! Needless to say I won’t be using PayPal again! They just keep passing the buck to my bank! I e never used PayPal for cash transfers, didn’t know you could! Not have I made transactions involving such large amounts of money so these were obviously fraudulent! I’ve used pay pal for many years! Great while all is going well!!!! I’d have had more protection using my card! Waste of space PayPal!.Version: 7.27.1

Very disappointed.I have used PayPal for years without problem. Then my daughter ordered a handbag which turned out to be a fake. She was advised to return it which she did with tracking. The vendor denied receiving the return and PayPal refused to help so my daughter was left over £150 out of pocket with no handbag. So much for the PayPal protection. This year I purchased tow wooden puzzles from America. One was correct but the other one was not what I ordered. I raised a case with PayPal who after I contacted them repeatedly eventually decided I must return both puzzles and accept a full refund. I had wanted to return the wrong puzzle and keep the correct puzzle which was a birthday gift for my daughter. Again I tracked the return and provided proof of postage. A month later I have received no refund. When I asked yesterday where my refund was using chat I was assured that a human would contact me in a few hours. No one has contacted me. PayPal you have disappointed me. You are not what you used to me. I will now avoid using PayPal wherever possible..Version: 7.32.1

Inability of PayPal to resolve disputed payments with AmexIn the past, I had paid a charge with a vendor that allowed payment with PayPal. I paid thru PayPal using my Amex. The charge was for approximately $3,000. The order was cancelled and I contacted Amex to dispute the charge because the vendor would not credit me for cancellation. Amex recalled the payment from PayPal and credited my account leaving a negative balance with PayPal. The vendor eventually did accept cancellation and credited it back to Amex who in turn returned the recalled payment to PayPal but PayPal still insisted my account was negative and demanded me to pay the $3000 before I could use my account again. I had to pay because I had a couple of other substantial charges to pay thru PayPal. This happened 6 months ago and PayPal has still been unable to resolve the issue and return the $3000 to me. And now it’s happening again with an $800 chair I purchased. The chair was damaged when it was delivered and I asked Amex to dispute the charge. They did but then PayPal told Amex chair was delivered and therefore charge was valid so Amex again reinstated charge. Chair vender confirmed they tried to credit payment back to PayPal but PayPal told vendor there was issue with my account and they could not resolve return of payment to chair vendor. This is apparently how PayPal maintains their high margins by exploiting this cracks in the system. Very unfortunate for users like you and me..Version: 8.7.0

Awful! Use to be good.I don’t know what happened but I’ve been PayPal Customer for almost 10 years and all of a sudden every one of my payments has been held for 72 hours for “review”. Nobody can tell me why it was flagged review. I sent in the requested forms the first time it happened and payment was released to me 48 hours. A couple days later - same thing. Held for review. This time they couldn’t verify my documents. 72 hours my money is released. The next payment - same thing. I asked why it was held. The answer was they didn’t know it could be anything. That I should submit my ID. Told them I did. They had no answer. I asked being the money is held - what is the verification process? Clearly every payment is suspicious now so what how do you (PayPal) verify the payment is indeed ok? Again - no answer. So PayPal can’t tell you why they hold your money and they can’t tell you how they verify that the money is ok. Ridiculous. It’s my money!! If you google this subject people have been complaining for a while now about this and the problem is getting worse. It seems everyone is having every payment held... Imagine the interest PayPal is making. If they hold everyone’s money for 72 hours..... collectively that’s a lot of money. I now use them as little as possible. There are other apps out there - fast and free..Version: 7.35.0

Hidden Fees + Terrible Customer ServiceIf you need to send money to a friend or loved one (especially internationally!!!) do NOT use PayPal. I never write bad reviews, but I have never been so frustrated by a service experience. The money I sent (from US) to my partner in Malaysia is on hold indefinitely, and THE AMOUNT OF MONEY IS DECREASING DAY BY DAY. He already connected his bank account to the PayPal account. We’ve done everything the site says to do. The fees were NOT disclosed to us before the transfer, nor can we find the cause for the continued PayPal withdrawals of our money. We likely misunderstood the terms, but they are $#!% terms, and this is extremely frustrating. I cannot get clarification on what is happening. Their customer service is a JOKE right now. Phones are only automated, there’s no way to speak to someone. Emails don’t work. Their chat response is “in the order received” so they send one basic, obvious answer to your messages and then disappear for hours even after you reply immediately. I got 2 messages back today (5 hours apart) and neither clarified why they are withdrawing money every day from the frozen money, or when the hold will be lifted. Hoping tomorrow they will answer, but regardless, costly lesson learned. Won’t be using PayPal again for sending money. Please learn from my mistake and use a different transfer platform..Version: 7.29.0

Average, support unhelpfulAfter putting a brand new account on PayPal, they deleted it and refused to reinstate. As it was the bank account matched to a business name, they refused to allow both the account and attached card. PayPal, you need to correct your system to allow bank accounts on multiple PayPal accounts..Version: 7.29.1

Requires Pictures of Photo ID And Social Security Card!!I’m autistic and still live with my parents. They are my coguardians. They weren’t when we all lived in Oregon, but due to an emergency event that’s been dealt with they’re my coguardians. Now I’ve been using PayPal for about 5 years I think, and used to have my credit union attached to my account while I take surveys to earn money. However I can’t keep any money in the app because it asks me for a picture of my photo ID and a picture of my social security card. My parents said that’s illegal and sketchy, but I’m not sure. Anyways it’s a problem because I don’t have a PayPal debit card to transfer the money into another banking app and as I’ve said earlier I can’t keep the money that I already have in my account. I earned twenty dollars and six cents from answering surveys and doing mini jobs for userstestingclub, which is now testing club; but because I lost online banking, and because my credit union isn’t linked to my account, I can’t transfer the money into my credit union account. Additionally as I’ve stated before, I can’t keep the money in my PayPal account so that I can spend it from the app. My parents say that what the app is doing is illegal and that this app is probably fake! I believe that it’s legitimate, but I might be the only one who believes so. Either way you shouldn’t use this app!.Version: 7.40.0

BewareDo not trust these people with your money, they’ll constantly put your transfers ‘under review’ and will keep your funds for an undisclosed amount of time, sometimes to never see your money again. This has happened to me 4 times in one day and i’m getting no help and highly suspect this crooked company will be keeping my money. Better to stick to a reputable service that actually cares about their customers and not accruing money off of its clients..Version: 7.23

Where did the balance go?App doesn’t show current balance anymore. Not sure why but since the update apparently PayPal doesn’t want you to see your balance in the app?.Version: 7.14.0

MONEY HOLFSIf you are a seller looking to do online business and need a way to manage your online transactions, PayPal is not the way to go. For new and upcoming businesses they will hold your own money for up to 21 days for no reason possible. They say it’s because you’re a new business and they wanna make sure you have a good selling history before you can accept payments instantly, but that’s bs. They will hold your money for 21 days so they can make the most interest out of it and invest it for returns elsewhere. Once they’ve sufficiently used your money to as a base for their investments, they will release it Don’t use paypal. They don’t care about the little guy or new businesses starting up. They give disproportionate rights to the buyer. Pleas stay away. Use alternative methods like square or stripe to manage your online buisness transactions. These alternatives will only hold your money for one business day, and have it in your bank account by the next day. Unlike this, PayPal will hold your money and use it for there one monetary gains. Once there done with it they’ll release your money..Version: 7.25.0

Good Product, Complete Lack of HelpI use PayPal a lot, because the product itself is good. But only giving 2 stars because of PayPal’s continued commitment to providing less than the bare minimum of service necessary to dispute transactions, ask questions, and work through problems. 1. No telephone service during COVID-19. I get it, people were staying at home. But as someone who works for a humble non-profit, my employer was quick to find solutions for workers to keep their jobs while working from home. PayPal obviously didn’t do this. They were no longer offering help via phone, so talking to a human instead of texting was out of the question. I had to make a Twitter account and tweet at the PayPal Twitter account to get their attention. I don’t own or use Twitter, so it was troublesome to have to go to that sort of work to get my money back after I was the victim of a scam. 2. Like every other website on the planet, PayPal is obsessed with the idea that they’ve already answered your question. It’s difficult to even get in touch with someone through their help center, because they want to push their FAQ on you instead of allowing you to just ask your question. I have NEVER found the answers in FAQ, typically because when I need help it’s because I’ve already exhausted common sense options. Stop assuming your use base is all a bunch of idiots with stupid questions, and maybe answer the phone..Version: 7.37.2

Disappointing updateI use paypal for majority of my online transactions with no issues. Disappointed in the update of the app however as when i open the app the only option is to send or receive money. I received an email to check my details. I expect to be able to check my details or to be able to contact customer service etc via the app. If the only option is to make or request a payment, the app is pretty useless. Why do i need the app if i then have to go to the website via internet browser to do anything? Please fix this so it goes back to providing access to all functions again..Version: 8.12.0

Nightmare customer serviceEvery time you call an automated machine will answer you.. it takes a while just to get it right which is a complete waste of your time if you are busy person or run a business. if they can’t get the help you need it the automated so will automatically disconnect you automatically..Version: 7.30.1

How is this a thing?As a first time PayPal user I was shocked to find out that after having sold some items on eBay that it would take seven, yes seven, business days to transfer to my bank account despite the fact that the transaction was completed to the satisfaction of the buyer and I was told that this was the banks fault and having spoken to the bank for a matter of minutes they were adamant that this is just how PayPal chooses to do things and that it had nothing to do with the bank whatsoever and that they chose to take that amount of time for first time transfers into an account attached to debit card the reasons for which do not seem to exist outside of the imagination of PayPal. On top of that I then received an email stating that my transfer had been put through an addition “fraud” check that would add 72 hours to the processing time. None of this explained to you prior to it actually happening and if it were I would have sold it on gumtree and just grabbed cash off someone when they came to pick it up. I will, as soon as I am allowed to, be shutting down my PayPal account and I will never use anything that requires PayPal ever again because as far as I can see they stand for everything that the human race should be flushed down the toilet for. No other business would get away with this sort of nonsense and I honestly do not understand how this is a viable business model period..Version: 7.10.1

App ok PayPal the issueThe app is ok but the irony is that PayPal seem to have made things hard by holding money for no reason “checking things they say” some sort of security thing yet the app itself does not require you to login or Touch ID after your first login. PayPal are loosing confidence with people as they act as if it’s their money when someone sends you some, I appreciate security but just randomly holding money back for long times is out of order and they not the cheapest in terms of fees. I have now even removed PayPal as a payment option on my online store as it really effects customer service as you don’t get paid and customers who have purchased the money is pending and you have no idea why so you can’t send the product for a while which is bad business. PayPal your just a payment gateway you charge for that so just do it and stop making random rules up, people and businesses are now using other means and dropping you.Version: 7.29.1

Horrible Customer SupportUnable to reach a live person to speak to about my issue. Instead I get in app messages from foreign support individuals that hardly speak English. What ever happened to talking to to someone on the phone. These big businesses are getting Government loans then not Hiring Canadians to support people in this time of COVID. Bad customer support because big business is only interested in getting your money. Where is the negative star rating?.Version: 7.23

I love it with a couple exceptionsI feel a lot more safe knowing it provides an extra layer of security for us and think it’s a wonderful app! My issue is that it costs me money to send money to other people whether they have PayPal accounts or not. Fine, I can deal with that though. My biggest problem is that trying to deposit money to use in my PayPal account for my PayPal card for me to be able to use the card take FOREVER!!! I understand that sometimes they need to be sure the money is coming in from a valid place and I have the money to actually transfer, but even the bank doesn’t make me wait 5 days for anything! There HAS to be a faster way in this day and age. So basically if I want money in ASAP, I need to physically go somewhere to have it out into my account after I make the stop at the bank to withdraw money. I am disabled and that makes things extra tough for me. Please look into making this a faster process in the future because I don’t feel comfortable with my money being withdrawn right away and from my bank and just sitting in limbo until you post it to PayPal. What if an emergency came up and I needed that money? I would have no access to it from anywhere..Version: 7.42.3

Very limited appThe app is very limited and feels like it’s still being built. A lot of the functionality on website in still not available eg automatic payment management. Help only refers to functionality on the actual website and not the iOS app. No support is available, the support links either just take you to the main website or the information does not match the functionality of the app..Version: 7.18.1

Unreliable, resulted in loss of incomeI needed to supplement my income so I started selling old stuff around my house. After selling a few things, I received an email that $70 was returned to the buyer because my account was not "verified". I thought this was odd because I had already gone through the process of verifying my account. I again looked through my account details and saw my SSN was not uploaded. I entered my SSN again but an error message appeared. After a week, I tried again and it worked (I thought). Now, 2 weeks later, more money has been taken out of my account and returned to the seller. Throughout the last few weeks, more than $100 has been taken out of my account and returned to the sellers. In addition to losing this income, I've lost even more money paying for the shipping and packages for the items I've sold. The first paypal representative I talked to was kind but did not help me. The second paypal representative I talked to was condescending and told me that "paypal has also suffered a loss of income" as a result of this. He was referring to the couple dollars worth of fees the company encounters from taking the money out of my account and putting it back in the sellers' accounts! Haha yikes. Anyway, I would not recommend paypal, as this experience has resulted in a lot of stress from the loss of income I've suffered..Version: 8.0.3

Don’t downloadI wouldn’t even give this one star, first time downloading the app and as soon as I made a account it told me I was restricted I don’t understand and I continued to set the thing up as I’m trying to link my bank account it told me that there was a problem and so I look at what the problem is and it’s saying I am “permanently restricted from using PayPal” so I messaged the support system and they just sent me information that had nothing to do with my problem so I responded telling them that and sent them screenshots, I got a response and as I went to look It says I am now restricted from sending messages. Worst possible experience ever with a app that gets good reviews, I hope they fix this problem but like I said don’t download it it’s honestly a waste of time and don’t work.Version: 8.12.1

Have you look at the size of this AppV8.15.1 now 320 meg in sized for this simple App. used to be much smaller. Hi , at one point 156 meg of code ( in 2021 )for this App make me wonder , what is going-on. Does security and feature really need that much code, for me just that is a turn-off because look like there no effort to optimize the code ..Version: 8.15.1

Disgraceful businessI sold my first item on here then PayPal wouldn’t pay me for 21 day’s the buyer also paid postage but I had to cancel his order lose the sale and look like an idiot to the buyer as I’m a pensioner and couldn’t afford to post it for another fortnight this is disgraceful you have no item no money how is this legal? Refunds are the same I buy something money comes out instantly but for a return or refund they hang on to our money for 7 days I have not eaten or had medication at times thanks to PayPal do they invest our money or something? This is disgraceful this business should be shut down. We don’t need a middle man be so much quicker and easier without them all together. Also if you buy a product with a warranty say 12 months and it breaks down covered by warranty they don’t want to know about it won’t help you get a refund or exchange if it’s more than 30 days old. This business are just legal thieves they need a big investigation into the way they treat you especially selling or getting a refund I hate having to use them I don’t need a middle man and our money should come back the same way it goes out instantly..Version: 7.30.1

Can’t link my credit card 😤 WHY?My credit card was temporarily linked to a friends PayPal account to make one purchase then removed/deleted off that PayPal account & now I can no longer link my credit card to my own PayPal account as it’s been linked to another account 😒. Have emailed & called & spoken to several staff at PayPal all of which were no help at all other than advising me to get a new credit card to link. Beyond frustrating!!!.Version: 6.28.0

Holds system needs adjustmentI have money that has been on hold for a week, despite the fact that the customers have received their items at the end of last week. Thus customers have their items before I have been payed. I have added tracking numbers to these orders which should show that they have been recorded over 5 days ago. Furthermore, this holds system has provided difficulty countless times before this incident. there is no way to email a human being and resolve this issue. Really dissatisfied with this experience, disappointing since I’ve recommended pay pal to many people and I don’t think I can continue to use this app anymore..Version: 7.31.0

Not so easy to useFor the most part, PayPal is extremely easy to use. But for some reason, I keep hitting this restricted account wall for no reason at all. I buy things, I sell things. Money is not frequently, but usually coming and going from my account and somehow it says my account is restricted. When restricted I can only add money but not buy anything which is extremely inconvenient. There is no direct way to contact support but you have to go through the frequent issues which don’t always match my issue. To add money its instant but to transfer to my bank account from PayPal is about 1-2 weeks which is a bit slow. Whilst my account is frozen I have no way of getting to my money and it’s extremely annoying.Version: 7.32.1

Can’t transfer less then 15$This would be a 4-5 star rating but i wanted to transfer my money from my paypal account to my bank and it denied my debit card for the instant method, i then tried the non instant and there’s a 15$ limit, i only got 10 there’s litterally no point in that, just annoying..Version: 7.40.1

WORST PAYMENT APPOne of the worst and least efficient payment methods I’ve ever experienced. Now I understand all the security checks, however, it’s taken me almost 2 months to get through 2 account cancellations, restoring the account and actually being able to use it. I called the customer support number which was almost impossible to find, just to be told to redo my account from the start. Once my account was not limited, I requested money from someone. Everything was all good, until the payer was about to pay me. They did not have an account so they used the “pay as guest” feature. However, it forced him to make an account making that feature completely useless, like what’s the point of even having it. I’m am so dissatisfied and disappointed..Version: 7.40.3

CanadaYou guys got to be make it so Canadians can buy online gift cards makes no sense that I have to be an American with an American pay pal to use it, at this point the money i out into my account was not worth it when it’s just gonna sit there and do nothing.Version: 8.4.3

DO NOT USEPeople saying this is the best banking app are so, so wrong. We all have different experiences of course, however every paypal user has had the exact same experience with money being illegally taken from you by paypal, simply for “having too much of it” (a genuine quote from a paypal customer service provider). Loopholes designed for you to give up and let paypal take your funds. Customer service is a shambles with people speaking little to no english hired so you end up getting frustrated and putting the phone down (exactly what they want). Money being put on hold for 180 days and for what exactly ? we don’t even know. This company is a serious concern and i’m waiting for the day it goes bankrupt or is closed down. Imagine starting up a business and just taking people’s money with no explanation as to why you’ve done that, simply because you feel like it. You’d be in jail within a day, but not paypal of course. It’s ridiculous, if i stole £1000 from someone today, the legal action taken against me would be immense, not to mention the backlash i’d get, why is it okay for a company to do it to millions of people ? Is that really how they have to make their money ?.Version: 7.38.1

If you get scammed paypal will not refund you!?Paypal is the worst! They claim to protect the buyer yet we’ve been scammed for over $100 and they won’t even bother looking into our case! They just state they hope we understand why they can’t refund? Well no I don’t? I’ve provided numerous pieces of proof yet they still refuse! Paypal does not look after the buyer.Version: 7.26.0

PayPal sucksCan't even send money from a Visa card, waste a bunch of money buying these things and they're a waste of money, try harder yahoos.Version: 6.14.1

Absolutely terrible app for the PayPal credit card - avoidI thought it would be good to try out the PayPal rewards card. I would normally expect an app by a financial institution would be at least functional - this does not work at all. Cannot see transactions - just a long grey empty section where they should be. Cannot see payments, history, statements etc. and it freezes the app if you try. Good luck trying to report an issue because the “message us”buttons don’t work either. I did find that if I go to the very bottom of the page, go to contact us, log into the in app browser that that opens, there is a functional website version - tried reporting an issue to the automated assistant who apparently is not trained to do anything useful… even when I’ve selected for help on one of the topics it recognised, it tells me it’s not trained to do that, please call during business hours because no operators are available - why even have that AI?! Just have a text box that says call during business hours so I could saved 5 minutes of my life arguing with an AI. Will ditch this card as soon as I can just due to how bad this app is.Version: 8.5.1

Restricted accountFor some reason in March 2020 you restricted my account. You said my bank had asked for refunds on transactions made through PayPal, when I discussed this with my bank they had no idea what I was on about as my account was fine , there had been no security issues. I have rang you, emailed you, face booked you at your request and had not one reply, now I get there are limited staff due to Covid, however a lot of people have worked from home, plus we are almost in September and still nothing. I can’t access my account or withdraw money that is in there. For such a big company where on virtually every website you go to purchase something you get the option to use PayPal. When going into account restrictions I have no option link to rectify it, so until I get a response there is nothing I can do it’s so frustrating . Very angry customer ........... so before posting this you get asked for a nick name .... Iv done 10 so far and guess what all are taken. It’s a joke.Version: 7.29.1

PayPal gave out my personal informationalNever again will I use PayPal, they gave out my personal information to a stranger.. they are NOT a online vault.. I do not recommend PayPal...Version: 7.4.0

More like CRapp amiright?This app is barely functional. The help center isn't helpful. It refers to all manner of things that aren't available in the app, but of course they don't bother to acknowledge that, probably because it would actually be helpful. Similarly, unlike most modern apps and appropriately named help centers, none of the "help" articles link to the things they reference, leaving you to hunt on your own for them. Again not helpful. Not only that, but "advice" they offer isn't helpful - and when it inevitably doesn't solve your problem then you have the singular option of sitting in a worthless chat talking to a bot. Even if you manage to find a phone support option, their automated - that's right, automated, because why pay a person to do a good job when one can rake in the cash after you replace everyone with a computer database full of canned responses that still don't resolve your query - phone system will pretend you can talk to a human person just long enough to lull you into a false sense of resolution (about 3 minutes) before informing you unceremoniously that they aren't ultimately going to bother connecting you with anyone at all. And then hang up on you. Even though you're trying to reach them during their operating hours, which are posted right before your eyes when you select the rare option to call but which are also apparently a farce. Why are we still using PayPal at this point, you guys? I mean, with friends like these, who needs enemies?.Version: 7.33.2

Rip offs, find another way to payI am not sure whats happened to paypal, but in the last three months they have been stealing money from me, declining payments from my bank account and telling me it will take 5 days to be credited back to my BANK account then when I pay for the item AGAIN because I cant wait 5 days to pay someone, they say that the transaction was successful and I wont get anything (even though they told me it will be credited back into my bank account by default and that cant be changed, and not my paypal, so how would it get used to begin with?) lying about transactions and just generally ripping me off, making $125 bank transfers to my paypal without permission and taxing it. I have spent thousands through paypal over the years, close to $100,000, been using it since 2015 or something, but now I am thinking of closing my account with them. Its supposed to be a safer way to shop, lately its became the deadliest way to shop..Version: 7.7.2

Horrible serviceThey charged me multiple times for 1 transaction, leaving me in the negatives, and made me pay their fund within 7 days. PayPal service is horrible, I had the funds in my account, they charged me, then proceeded to charge me 3 more times for the same thing and expect me to pay the overdue balance, PayPal is a scam and have horrible people working..Version: 7.42.0

Update makes no senseCan’t access the amount of money and do transfer. Completely useless....Version: 7.14.0

Cannot pay / forced to change password!3 stars as I’ve never had an issue before this. However, now I may as well delete it as I’m continuously being forced to change my password due to “security concerns”. When I change my password, which isn’t possible on the app btw because it won’t submit, it tells me to change my password again! Having to choose a different payment method when shopping on other websites. Rung customer services and she says there’s an issue with my phone. Really? It’s also happening on my partners phone and I’m glad I checked reviews as someone else has recently wrote the same. I’ve deleted and reinstalled the app numerous times, restarted my phone, etc. Edited review as I felt the problem was in the app. Nop, I’m also being forced to changed password repeatedly on Safari and on my laptop too. What’s the point of Paypal if I can’t use it to pay for anything?! Very frustrating, please sort it! Especially when I have money sat in my account!.Version: 6.28.1

Meh…..For my personal use it really doesn’t do much that i can’t do without it. the UI can be designed better, and seems to be a case of the developers know where everything is so it must be useable for the rest of us. it’s also missing some things. eg. i keep getting annoying emails to update stuff so my account doesn’t get restricted, but when i try doing it through the app ( following advice to tap notifications and click the update button) it doesn’t work, aside from the button changing appearance to let me know i tapped it - works kinda like the big red button that does nothing from the yesterweb. you’d think a company as big and wealthy as paypal could get simple stuff like that right… you’d think…..Version: 8.14.1

NoBank transfer doesn't work.Version: 7.21.1

I thought It would be good to use. Bad ideaI was excited to get my paypal card in the mail so I added direct deposit I was like this would make it way easier. Worst mistake I’ve made in a while. The night my check was deposited I tried to transfer the money to another bank account and PayPal emailed me saying that I can no longer use PayPal and they are holding my $800 check for 180 days not only do I have to figure it out for a couple weeks but it definitely taught me a lesson to never use PayPal or any other online banking again. It’s disappointing and unfortunate. To avoid being at risk of losing any money for 180 days I recommend that no one adds money to PayPal. To top it off they didn’t give me a explanation smh 🤦‍♂️ They sent me the phone number a week later saying that I should try calling them to try and fix it I was on the phone on hold for what they said would take 10-15 min I guess since they close at 6 I can’t call at 5 because they will just have me on hold till they close... so same position as a lot of other people I’m reading... FOR ANYONE TRYING TO AVOID LOSING MONEY THAT THEY HOLD WITHOUT A REASON JUST DONT SIGN UP FOR PAYPAL ITS HORRIBLE it’s reason like this that make me never want to be part of PayPal again. THIS IS NOT A ADEQUATE MOTIVE PAYPAL SHOULDNT BE AROUND FOR LONG. I’ll be sure to spread the word. NEVER USE PAYPAL if you really want to send money to people just use Walmart they are more honest..Version: 7.9.1

My opinionMy views on this app on quite negative, as I am under 18 my account has been restricted and frozen so which I cannot withdraw and transfer the money I hold in this app to my bank account. Although this issue could be fixed quite easily, it has not been. I have called PayPal services multiple times to which they do not answer, or it makes me answer questions on the phone for about 10-15 minutes to which is then says they are closed or not serving customers at the moment... even though it is in the business hours?? I have also tried contacting them via the text with a helper and they replied to my one message about a 2weeks ago and I have not herd back from them to resolve my issue. I am overall disappointed that they can happily take their surcharge within a heartbeat but when your closing your account or withdrawing money that is much more complex for them..Version: 7.26.0

As a seller a buyer can file a dispute and win I just lostOn March 17 2021 I sent a order that was purchased from me off of Grailed.com . Unfortunately I got a scammed and PayPal resided with it even after sending clod her evidence.PAYPAL IS RUNNED BY SCAM INDIAN CALL CENTERS. IT IS DISGUSTING AND SAD I LOST 108.89 usd which is more in CAD where I never received the money nor got proper respect nor response after being so right there got scared and closed my conversation with them since I filed a criminal dispute against PayPal and buyer with full screenshots of all my chats please BOYCOT PAYPAL THEY HVE BEEN SCAMMING for 15 years plus and no one wants to two action which I have already done PLEASE DONT GET FOOLED WITH PAYPALS FAKE INDIAN REVIEWS THEY ARE RUNNED IN INDIA NOT ONE CALL CENTRE UNDERSTANDS THE REAL MEANING OF CAD OR USD CURRENCEY THESE PEOPLE ARE THIEFS AND DISGUSTING THEY ARE STILL A RUNNED APP.Version: 7.40.5


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