British Airways Negative Reviews

British Airways App Complaints & User Negative Comments 2024

British Airways app received 162 complaints, negative comments and reviews by users. Have you ever had a bad experience using British Airways? Can you share your negative thoughts about british airways?

British Airways for Negative User Reviews

✓ Does not show bookingsUnable to show or load new bookings despite an app update and a app reboot. Very disappointing and kinda pointless when you’re relying on fast mobile technology on the move. Was great up until about 6 months ago. Please fix it soon developers!.TheOrigonalDJVersion: 6.0

✓ Getting stuck in London HeathrowThis is the worst travel experience I’ve ever had. I had to wait 4 1/2 hours until BA was able to help me with a new flight which was for the next day. They were not prepared for the opening of US travel. Some agents didn’t know much at all. Many people missed their flights due to lack if organization. The next day when I tried to get an earlier flight, they told me that my ticket wasn’t issued properly and that my luggage wasn’t tacked at all. If I wouldn’t have tried to get on an earlier flight I might have had ti stay another unwanted night at the airport. They should have prioritized the people with the earliest flight times to get them processed first due eliminate so many missed flights..GrzeeVersion: 5.84

✓ Slow and difficult checkingWhen I attempted to check in with the app it took me online, even though my details and the flight details had been in the app for days. That’s not an app check in. Then while online it’s asking if I would like to down load the app. That’s where I started the process. Then it was slow to show in my app that I had checked in even though I had requested in app boarding passes. Although it’s not the worst airline app I’ve used it is far from the best or simplest. (And the bar is low). Not that impressed British Airways. You seem to think that what we want from your app to buy flights and shop with you, we don’t. First and for most we want a simple to use and reliable check in and travel experience..S man benneVersion: 5.97

✓ Buggy appImpossible to download or access my boarding pass on my phone. I keep getting redirected to the website where it asks me to download the app. But I’m only on the website because you redirected me here from the app. I ended up taking a screen shot of the pdf..Rosbif_frVersion: 5.100.4

✓ Getting a seat is a nightmareI’m traveling with a friend. She called to pay for assigned seats early in the morning, later in the afternoon I also called to pay for sears for myself. I was informed that my friend did not have any assigned seats. I paid for seats for myself under my credit card and gave the agent my info as well as my passport number. The seats were assigned to my friend instead of me and the agent I spoke with could not change them. As I write this my friend is is still trying to get the seats back to me and get some for herself other than in the middle . I was charged 200+ dls. The booking mechanisms are a disaster. This app will not allow to pay for seats unless everyone in the booking also pays. Calling apparently serves for nothing. The agents are polite but don’t seem to be able to work well with slow and ineffective systems..Driver719Version: 5.97

✓ Normally a big fanI usually like British Air (actually love it) but not this trip. I could have chosen my seat before 24hrs before flight if I wanted to pay for it ( didn’t tell me how much).I chose to wait but even though I had done VeriFLy, had a “Pass” on the BA site and ticked all the boxes I could not confirm my flight. This was with multiple attempts throughout the 24 hrs before. So no seat assignment/choice and continuing message that they were sorry and maybe it was due to inability to confirm my health status. However they already had everything since the had everything according to the site Pass. Tried chat mode and it was useless and kept ending while I waited to speak to a representative. Tried the Ai but no help. Tried Twitter with no response. As I approached the airport (LHR) I was magically allowed to check in and wonder if wonders was assigned a middle seat. Back of the plane. Not able to change seating online. Was only a few seats anyway because apparently another flight was canceled so everyone filled this flight! So now here I am at the gate at 10:06 for a plane that was supposed to board at 9:25am. Nothing happening and no announcement. The only, thus far, shining moment was tagging my bag (Please ask for assistance kiosk) where the assistant asked if I really wanted the middle seat and was able to get me an aisle seat. Of course, not on the plane yet but I am at the gate!.CBTJRMDVersion: 5.87

✓ Flights are Cheap - Services are terribleThis Airline wants you to buy a ticket - take your seat, be quite & don’t ask for anything. On 3 occasions I wanted to upgrade my seat to first class. None were available at the time of purchase. Day of the flight, first class seats became available - no one would process the upgrade & take my card! Not customer service, the check in counter, no one = god forbid I have have flights delayed that interfere with obligations on the other end - they make no effort to help you out = has a flight to Chicago O’Hare delayed at Heathrow, then onto Denver with American Airlines on the same ticket. The plane at Heathrow breaks down - I asked them to put me onto a flight direct to Denver - plenty of seats availed = nope, not a chance. They don’t care that timing was of the essence. As long as you don’t need, ask for anything or make an inquiry, take your seat, be silent = everything will be great :) The only thing BA has going for them is cheap tickets to Europe from the US. Now the brand new update to this APP doesn’t work - can’t book flights cause the APP crashes, there is no way to co tact them except to blast them here - there not going to read this anyway..JJSKI79Version: 5.37

✓ Worst online experienceTerrible online programs including app and online..PgodorVersion: 5.98.5

✓ Hopeless appVery confusing at all levels. Error messages, dead ends, confusing menus - hopeless. It has taken over an hour to checkin..BJ BeesVersion: 5.89

✓ Worst App/websiteNothing about the app or the website make it easy. The app is slow, constantly freezes, is never up to date with any changes you might make on the website. Additionally, when you use the app it constantly asks, “would you like to use the app.” That is just the online experience. It only gets worse when they cancel your flight completely and book you on another flight that adds 4 hours to your travel. Then when you contact them to try and resolve what is going on, they refuse to do anything and maintain that, “It is not about whose fault it is.” I thought it would be a much better experience as we were traveling to London, but it was the worse airline I have flown with. I would recommend any other airline over British Airways. I did however provide a one star review, but only because 0 stars was not an option..UtahincVersion: 5.99

✓ Feb 2020 - not a fan. May 2022 - getting worse. Jul 2023 - inconsistent UIJuly 2023. Still doesn’t pick up my bookings at all for some of the time and never has my booking without multiple refreshes. Doesn’t show GGL on boarding passes which doesn’t help for access to the Concorde Room. Some UI refreshes have happened which makes it look prettier but the backend is still as flaky as ever. May 2022 - takes half a minute to find any of my bookings and doesn’t show correct status on my account until bookings have caught up. Some of the features work well but the basics… well… the basics don’t work. Feb 2010 - It doesn’t feel like an app any more.. it’s trying to be too clever and has lost the immediacy of the previous version which is important when running through an airport. As with most BA IT, it’s half done - the integration with my bookings is still flaky - it still doesn’t show GGL on boarding passes - what’s happened to the gold background? It no longer feels special ....Screamer 2Version: 5.99

✓ A little more effort needed at check inOn a BA flight to London to Malaga ( which has been delayed .. but that’s another story) to catch another BA flight to Singapore and staff said they could not check my bag all the way through because they were separate bookings - no effort to even try just a flat out no. So now I have to clear immigration, wait for my bag and check it in again and clear immigration again. Not happy. The delay in Malaga May now mean I miss my London - Sing flight.Nicejan99Version: 5.99

✓ George WileyThe app is quite klunky. Nothing works the first time. My flight is an American codeshare, really a BA flight. Checkin started on American which sent me to BA. But BA says “something went wrong”. Started again and 3rd time it works. Started check-in but had to lookup passport and other info, so I switched from the BA app to notes to look up my Global Entry number and came back to BA, the app restarted the checking process. Have to type in all that crap again. Then, finally at the end of the process getting the boarding pass into Apple Wallet is a hassle. There were at least two other BA app failures that I left out of the above too-long story. BA app designers need to eat their own dog food to learn how not well it works!.Wiley guyVersion: 5.97

✓ Worst flight app by farA joke of an app. Doesn’t load boarding passes. Runs everything in safari despite updating the app. Makes checking in a stressful and complicated experience. BA is a multi-billion dollar company, sort your app out..Avl12345Version: 5.99

✓ PATHETIC AND SO SLOW!!!!I’ve used airline apps from a lot of airlines and I would have thought BA could come up with something better than this. It has taken me 2 hours just to check in online and I still haven’t finished as it only came up with my husbands boarding pass. Before I threw the iPad on the floor, I had to have a break and complain to someone. Just delete the App!!.Evl44Version: 5.55

✓ Horrible booking system and customer serviceI tried several time to pay for upgraded seat and it didn’t work. Customer services put me on hold for 30 minutes and still couldn’t help me.The_kind03Version: 5.96.2

✓ Business travelOne of the worst app experiences ever. Continuously runs you around in circles from app to website, adding huge amounts of extra time, and not getting a boarding pass in the end.KScott.17Version: 5.98.5

✓ Seat selectionI tried to purchase a seat ahead of time to secure a window, but the app would take me all the way to collecting my credit card information then error out. I tried multiple times but it would never let me purchase a seat ahead of time. Now by default I have been given a middle seat with no choice to switch..Traveled1234Version: 6.1.2

✓ IT is not BA's strong suitThis app is executed about as well as BA execute their heathrow operations... You'll already be signed into the app, and it'll ask you for your booking reference and surname for checkin. Hit cancel, try again, same problem. Cancel, try again, suddenly it works! Same goes for adding frequent flyer number etc. BA - it's like you've launched a beta version of an app that isn't fit for purpose yet? These are just the basics, before we consider the "crazy" offerings from KLM, Delta etc such as instantaneous, automatic flight rebooking after a carrier-error missed flight etc. With the leg room at an all time low in their "race to the bottom", maybe they'll survive long enough to one day offer these things. Sad day in age where BA is outstripped by so many carriers worldwide, a number of which are low cost..Mgmt901Version: 5.36

✓ Good when it works but frustrating when it doesn’t which is most of the timeI travel a lot - virtually every week for work and have used this app many times and it’s great and intuitive and quick when it’s working But of late when I try and retrieve a booking to check in - I get this message “Sorry we are unable to show one or more of your bookings due to a problem with our system. Please try again later “ etc... I keep trying again later and no joy Oddly enough when I go online I can access my booking and check in fine BUT the system won’t send the boarding pass to my phone and tells me to do that via the App which is still giving the error message!!! Very annoying ! Please BA - fix this!.Rad1TFTVersion: 5.87

✓ Absolute worstIf I could give this zero stars I would. Maybe this is all due to Covid restrictions around the world, but they insist on using the VeriFLY app which isn’t supported by BA for all its flights. Second, even when you have VeriFLY set up and filled out for a route that is supported check-in is spotty. For the exact same flights I could check-in but my fiancé could not. Then, when trying to select seats, it wouldn’t even give me a map to see other available seat selections. The App itself opens browser windows within the app and has a pop-up banner asking you to open the page you are viewing in the app… clearly developed by amateurs or a Monty Python acting troupe..TtttttttttttäVersion: 5.87

✓ So much doesn’t workCan’t add bags, can’t accept upgrade offers. Very poor.Tim in NZVersion: 5.91

✓ Useless and FrustratingThere was a time when I found the BA iPhone app helpful and functional. It appears that it has undergone some sort of redesign that has rendered it near useless. Basic airline app functions like selecting seats and checking in are tortuous and frequently impossible. Navigation is not intuitive and endless loops of error messages are standard. The redesign seems to have moved the app from a native iPhone design to directing one to a smart-phone version of the (horrible) BA web site. On every page, I get a message at the top of the screen advising me to install the BA iPhone app, as if I haven’t already thought of that and am indeed already in it. The inability to do anything useful on this app forces me to stand in long queues and/or call BA for things that on other airlines I can efficiently do myself with their apps..Bishopje878Version: 5.87

✓ Not workingApp doesn’t work. It errors when trying to retrieve my bookings or when I try to add them manually..LmdncnVersion: 5.98.5

✓ Can’t add checked in baggage to bookingI can’t purchase checked in bags via the app, it only works on a computer as it won’t let me past the “confirm your email address section of the form”. That’s not going to be very helpful when travelling. Please fix this bug..MariepetravelsVersion: 5.64

✓ AwfulSapped 5 hours out of holiday and 2 days before going when at busiest with work. The app doesn’t store information, so if you can’t complete locator form as don’t have passport info to hand, you have to start all over. Then on the return, it doesn’t store any info from departure so you have to go through the same painful process but with a different countries locator form…. One app doesn’t talk to another. You need a computer and an iPhone to complete to cross reference booking reference and flight numbers. Covid passports and locator forms across 4 platforms. Brain sapping. When the BA app doesn’t Verify all forms (who knows why) it takes 24 hrs to fail and won’t tell you why. You’re meant to click on a link in an email but it doesn’t work. So you have to type it in manually and then the very long ref number. Hence another reason for needing 2 devices. If you have a Ba account, all contact details should be auto …. This has spoilt the last day of a holiday..Claire umbersVersion: 5.84

✓ Late luggage lost contentI flew on british airways and it's not my first time and usually everything goes well until my last flight, I checked in my luggage in london and reached home to receive my luggage but it was nowhere to be found, i contacted security and they told me there was a mistake and i should wait 24 hours, i received my luggage the next morning and lots of missing items including my LV purse and my watch and my cheese board kit and i tried to contact them the form is so complicated and they made me tick a box that says that the search will be based on how much info i give. Just open the cameras and see who stole my items! I want my items back! I don't trust them anymore.NtheNfVersion: 5.89

✓ Glitchy A FI checked in using the mobile app because I figured it would be more convenient to have a boarding pass on my mobile. Upon doing so it would allow me to check in but not change seats nor download my mobile boarding pass. Screen after screen kept telling me that my reservation number was invalid or that the session timed out and I need to start over. When logging in online it said I already was checked in therefore could not change seats any longer but if I wanted to download my boarding pass on my mobile I need to use the app. If this app actually worked all of that would make sense but since it does it doesn’t I am left frustrated and without. This will be my first time playing on British Airways and so far I’m not impressed..BBrooke308Version: 5.38

✓ UX needs a lot of work1) My bookings rarely show up until I’ve clicked around several times in various menus. 2) The check in flow pulls you into a web journey and the framed in page has the banner to install the app at the top. While I’m in the app. Sometimes I even have to log in multiple times when I get pushed to a web journeys. 3) once you finish the check in process in the mobile app and you select “mobile boarding pass “ you get a prompt that says you have to go back to the main screen and choose the check in button again. After you already checked in and you couldn’t get the Mobil boarding pass. In the mobile app. What’s the point of a mobile app if it’s just a weak shell of a slow and challenging web journey?.AbsarokeVersion: 5.100.4

✓ Works part timeWorks only sometimes. Boarding pass not available offline. Stressful and not good!.BChikerVersion: 5.93.1

✓ Change of flight 15th MarchThis morning BA sent a text to my husband saying our flight was changed so that we return 10 days early. Instead of flying direct from Orlando to Gatwick we now have to fly Orlando to Chicago OHare then into Heathrow. That in normal circumstances wouldn’t be an issue but in this Covid -19 landscape and with the horrific lines of 1000s of all the returning Americans at OHare I’m worried that we (and I’m sure others too) are now being forced to place ourselves at increased risk. Both my husband and I are immunosuppressed therefore going back early and being launched into a big crowded airport then another will be extra dangerous for us. We have been trying to contact BA since they texted and it’s impossible to get through and when you do they say call back. That’s using the number they recommend on website. BA this time will pass but people will remember how you have dealt with them and I hope to be healthy and in a position to “deselect” you from my choice of airlines. CKeany.Ck-galwaygirlVersion: 5.66

✓ So buggyCan’t retrieve my flight details most of the time, can’t use it to do anything and requires redirecting out of the app and defeats the purpose..Nerdy4UXVersion: 6.1.1

✓ Did not seem easy to use for first timeNot particularly intuitive to start using and download boarding passes.Stanni_melVersion: 5.99

✓ Used to be goodThis app used to be good. It helped me to manage all of my travel across Europe. I enjoyed how I could book a flight from my phone and put the tickets in my wallet. But since opting for the rewards and becoming a member so I could benefit from my frequent flying; the app has not worked for me. I can no longer book flights or even search. It’s like the app has crashed. If I can’t use it then I need to look for an alternative airline with an app that works well with my phone. BA is a good airline to fly with but if I cannot use the app easily on my phone the I need to look for another option. Please sort out the bugs. As a company it’s important these days to maintain apps to ensure their customers get a good all round service and are not put off from booking flights with you because of slow or sticky apps..LajaygarVersion: 5.66

✓ Worst airline appIt loses my booking all the time and won’t let me add it again. I have to use the website to check in or manage my flight, completely useless app.Kris.1988Version: 5.100.3

✓ Apps crashed right after apps updateGot a message saying application cannot be run on jailbroken device after apps update. The device is iPhone XS on IOS 17.0.3 and it is not a jailbroken device. Need help..Dannychk2828Version: 5.101

✓ Still going to browser instead of in app. Overall poorly built.Update: still seeing the same bugs over and over. Unable to load my bookings on a daily basis. When booking flights on sale, you’d be taken to a website and then another website that looks like it’s from the year 2002, instead of remaining within the app’s UI. Please rebuild this app properly and copy easyJet’s architecture. There are way too many instances where the app redirects you to a weblink instead of staying within the app, for instance to manage my booking. I also have never been able to pay with Apple Pay as it fails ever single time, while all other apps work flawlessly. It never remembers my booking when I open it, it has to reload each time. The process to next tier section doesn’t tell you when the deadline is to reset the year. It’s just overall not a great app considering the size of BA. Please have your developers dissect the EasyJet app that has had a far superior user experience for a decade, despite being a much cheaper airline..PDC86Version: 5.92

✓ I. YacoubIt is very disappointing that BA decides to choose a middle seat for me and not allow me when checking in to change my seat for free knowing that there are multiple empty seats in the flight. Never seen anything like it. Some people for different reasons can not sit in certain seats and should not be forced by the airline to sit in a seat that they chose for them. Very very disappointing..IY@IYVersion: 5.54

✓ RubbishIt’s an app that is basically the website but slightly worse. Doesn’t recognise any of my booking references and doesn’t update. Just make a event stand alone app BA!.RealmeneatquicheVersion: 6.0

✓ Slow, and impossible to check-in when returning to statesFirstly, the app is a bit slow and clunky. Otherwise, it’s about the same as any other app. My second biggest issue with it is that it uses webviews for practically everything — as a result, the app is not really much better than using the website. And these little webviews even have a prompt for you to open the BA app, while you’re ALREADY in the app! In fact, under these URL routes, you’d never want to open the app. This is so easy to fix if they gave it half a thought. But the biggest issue is that they must not have updated their COVID entry requirements for like a year. I don’t need to do anything when returning to the US in terms of COVID. But they still have to collect information — basic information they already have like my citizenship and name — and then don’t approve the “documents” automatically when seeing I’m a U.S. citizen. There are no documents! You can just skip this step if I’m a U.S. citizen returning to the US! This issues would be incredibly easy to fix. But apparently IT over at British Airways is hamstrung by executives who won’t let them fix basic stuff like this. This app doesn’t deserve more than one star until these issues are fixed. And please make it faster..NtomallenVersion: 5.97

✓ Need to sort appQuite why the app always takes me out of the app to a website where I can’t get boarding pass and then have to go back into the app is beyond me. I use a pretty new iPhone. Also despite being a gold member the service is just too inconsistent. On most flights the service feels random. Sometimes you are offered a hot towel - often not. Sometimes offered a drink before the meal - more often than not these days not/ made to wait until meal served. If offered before then never offered wine with meal - have to ask for it. Priority baggage not only never works at either end -but last time I flew first class it took over 2.5 hrs. Having been sent to three different places by BA staff to try and find it. In the arrivals first lounge at Heathrow T5 a manager said would raise a complaint but never did. So I’m not a particularly happy customer. Getting on the plane is no better. Priority boarding is a joke now given the staff now have to spend all there time getting people to put bags in the hold and pre boarding seems to involve around 20% of passengers ( quite why 5-6 year olds kids are classed as priority is beyond me ). So not sure why I bother to pay for business or first class really..BorgfanVersion: 5.100.2

✓ Broken systemsIt may not be the app itself, but British Airways’ underlying systems just do not work. For my long-haul flight to London, each time I opened the app, it told me to check in, even though I had already checked in. For my flight back home, I needed COVID Documentation to be submitted before they would allow me to check in. Ok, that’s fine. But even now that my COVID documentation has been approved by British Airways (i received an email that it was approved), the app and the website are not allowing me to check in because “COVID documentation has not yet been approved for all passengers.” Obviously, British Airways app and website are just not up to the standard of other airlines. Everything about their systems has been incredibly frusterating..SpookiboibdeVersion: 5.97

✓ It’s terribleThe app doesn’t do anything except send you to the online website. When I try to select my seat by clicking the links it displays, it doesn’t allow me to choose the seat I want, instead it chooses one at random, and doesn’t allow me to change it..The app is badddVersion: 6.1.2

✓ Anyone could do better than BA’s CTOI work in tech and know that tech is hard, but it’s not this hard. British Airways’ app is clearly the result of intentional mismanagement, infighting and discrimination. I’d recommend using the web to check in and book and only use the app for getting your boarding passes or if your in an emergency..MajuraVersion: 5.89

✓ Mrs. Yasmin VankalwalaYour Check In instructions were very good except it had no SAVE button for information already filled out. It also required Passenger Locator Form had to be first submitted on India Portal. India Portal only accept pdf documents but that you discover filling out all details & try to upload photos of documents from your mobile, it tells you to upload pdf documents. Again no SAVE button to go back. I wasted nearly 1 hour doing that on my mobile phone. And then it says you may print paper copy to hand in at the airport ??? In the end I had to give up, & had to handover to my Son to help me with converting documents in pdf forms & complete passenger locator form. 1. As regards to BA form NO SAVE button 2. If you do not attend filling form, it cuts you off deleting all information you just filled in. After all I feel it is us passenger are doing most of your admin work, which used to be done by Check In staff at the Airport from the paper or electronic documents supplied. I will accept we OLD pensioners are slow with Morden technology, however the process of supplying information is not very different. It is up to your business process experts & computer programmers to design easy applications..Kadir-k1vVersion: 5.84

✓ British Airways Rubbish!This is a DREADFUL app from start to finish! Completely unreliable and likely to let you down in seemingly random fashion. It fails to find recent bookings even when you enter the booking number multiple times on multiple occasions. Then again, it might surprise you and find your booking once in a while but whether it does so is completely out of your control and just a matter of luck. Oh, and though it claims to provide a button to send your boarding pass to your iPhone Wallet; IT DOES NOT! There is NO WAY to get your boarding pass to your Wallet from within this wretched abomination of software. It does not even store boarding passes within the app for “easy” presentation at the gate. NO - you have to download the boarding passes individually as PDFs and transfer them to your Books app for presentation (not ideal) when needed. THIS B.A. OFFERING IS ABSOLUTE RUBBISH..Ruben DaSilvaVersion: 5.99

✓ Would not contact a code share partner when there was an issue with my ticketAlaska airlines booked my flight (on points) and as a code share with BA. For whatever reason, when BA gave the Rome to London portion to FinnAir, my ticket wasn’t reinitiated, so BA could not check me in. I do not have phone service in Italy, and had to borrow a phone at our Airbnb and called BA (twice!), they told me to call FinnAir, who told me to call Alaska, who said it’s all good and to confirm at the airport. Well! I spent 2 hours! running from the checkin counter, to the ticketing agent, to the check in counter, to the ticketing agent, back to the check in counter!! No one would fix the problem!! They said I had to call Alaska airlines, but I don’t have a phone (I only have a data plan). And no one would call on my behalf (Alaska has a contact number in Italy and still no one would contact them). FINALLY, they did something to make it work. I do understand that Alaska Airlines is at fault for the initial ticketing, but all I got from BA was a run-around! Until they did fix it — somehow. These two airlines codeshare with each other, but they can’t talk to each other??? Ridiculous!!.BaseballgirlVersion: 5.98.5

✓ Worst Flight Check In ExperienceThe “app” redirects to the website which lacks clear navigation. My first flight was cancelled and automatically rebooked but I wasn’t able to accept the change on the app for two days. I clicked the confirm button repeatedly, closed and restarted, deleted and downloaded the app again but couldn’t make progress until the morning of my flight. Once I could check in, my only option was for my cancelled flight. I finished check in anyways as I had a connecting flight, got to the screen to download my boarding pass and got a notice to check in for my new flight, even if I’d already checked in. I went through the process again, and got a confirmation again for my cancelled flight. Boarding passes can only be downloaded by closing and restarting the app, so I did that hoping the flight number would update. The pass downloaded—wrong flight number still. I got an error trying to go through check in again. No point in using the app if you’re forced to check in at the counter. Very frustrating..Elissa79Version: 5.100.4

✓ Convoluted checkin via app and websiteSo convoluted to check in.LSLSVVersion: 5.100.2

✓ Absolutely Terrible Airways computerI arrived at the Dubai International Airport (DXB) for 6:20am for a booked flight for 09:20 for British Airways May 5. My original ticket was booked through Qatar Airways for 11:00pm May 5. When I arrived at the Check-in counter, the customer service attendant mentioned I couldn't get on the flight today because I only had a Booking Reference and no ticket. The attendant mentioned that there was a booking reference for British Airways but no ticket and could not allow me to board the flight. I am currently at the airport and have been waiting nearly 18 hours because someone double booked my flight and did not make the correct changes. This is cruel and customer service attendants were the absolute worst people and extremely rude. I was left in tears today because of someone else's mistakes..Nesha_LOVE007Version: 5.89

✓ Poor app with lots of bugs that adds stress to travelThe BA app is a reason why I’m considering quitting BA. It launches a web browser window to do everything - including check in. The built in browser is clunky and easily accidentally closed. Why even have an app if everything happens in the browser? I’d be happier just using safari. Clunkiness - things just don’t seem to work. If I press one wrong button during check in I get stuck in infinite loops where the only solution is to close the app and start again. This an all adds unnecessary stress during already stressful trips. It’s a pain to get a mobile boarding pass. I need to ‘collect on my mobile’ and then I’m told to navigate to a ‘my flights’ screen that doesn’t actually exist. You need to enter a booking reference to view a booking. The app should just show my bookings as they are listed online in the web browser. Overall nothing seems to work smoothly and other airlines don’t have these problems in 2022. Please fix this so I don’t have to intentionally avoid British Airways in future..Timmytim123Version: 5.95

✓ Terrible appEndless loops between browser and app Can’t access multiple persons boarding passes Complete pain to use Amature and complete garbage.ArturosalekVersion: 6.1.2

✓ Okay app -Could be more user friendly and functional.App always basics but does take a little navigating. Could be far more user friendly and functional..Jamie197819785Version: 5.89

✓ TerribleIt seems only appropriate that the worst “full service” airline in Europe (although I would rate a few low cost carriers better than BA) would have the worst app. Cumbersome to set up and use, continually switching between the app and web - and not returning. Check in process is not intuitive. Sort of like the bureaucratic unfriendly officious service you can expect at the airport..LiverpoolaussieVersion: 5.87

✓ Terrible appConstant issues with loading basis data. Would not recommend.ABarr7777777Version: 6.1.1

✓ Hopeless AppShould spend more time getting the functionality right and less on advertising.MicroseVersion: 5.91

✓ PoorThis is a poor quality airline app but not quite as bad as the BA website, which is appalling and full of defects..CharlapVersion: 5.91

✓ Awful experienceSomehow they told me I can’t travel for whatever reason while not giving me any refund after spendings thousands of dollars. Never again 👎🏼.Mo 234Version: 5.98.5

✓ App Usage for any changes is garbageI will make one comment about the flying experience and it’s that it was the most godawful experience I’ve had in my lifetime of flying. Spirit would put them to shame. That said, that app is a solid 1.5 stars. It works in an absolute minimum way. It doesn’t show what gate the flight is at, doesn’t reliably update when there are delays, and continuously asks you to check in even though you’ve gotten your boarding passes. When you go to make any changes, it has to redirect to an in-app browser- it seemingly has no functionality native to the app. Hilariously every time the browser opens there’s a bar at the top telling you to download the app. If you only need to log in once, check in and pull your boarding passes it’s fine. But if there are any changes (god forbid any changes during the trip), you’re locked out and have to essentially contact a person to get help. You can read other reviews for how well that works out… Check out your OneWorld partner American for what an app should do and look like. So so so much easier to use and allows you to take control of your own flights and changes. Who knew American was the standard for this ;) Overall can’t wait until after this trip to delete this app and never use BA again!!.Poopgoggles34322Version: 5.100.4

✓ Very user-unfriendly app check-inFor some reason the app isn’t able to load in the booking information for a ready to check-in flight. Each time you want to check-in on app it will direct you to a “mobile check-in” page which is basically just their web browser check-in. And you will have to remember your booking reference to find the booking information. And after that you’d have to fill in the painful passport info etc, guess what then? Not finished! Once you’ve had the info done, you have to choice but have to “return to online check-in” and type in the booking reference and look for your booking again! Whoever is the developer of the app, either they are silly or they thought the users are just as silly as they are! Not mentioning the app isn’t able to remember your id info so you have to look up each time...easyjet does a much better mobile work!.萨米亚Version: 5.36

✓ Crashes.Crashes on launch..Nick taken545Version: 5.98.7

✓ Pathetic use of technology in 21st CenturyWeb site too often unavailable: 5 attempts over 12 hours to check in “24 hours” before our flight. Poor show. Booked car from airport on way out; got bright orange mini bus (easyJet reject?). Not what we’d expected or wanted to turn up at our nice hotel in. Then no online notifications or follow up about our return. Blank unaddressed envelope stuck under our hotel door less than 48 hours before our flight back, along with yet more notices & offers from hotel. Airport is 10 minutes away & small & we’re flying business class, so we hope quick check in. But no, car pick up will be 2hrs 45 before departure & when hotel calls to try to change for us, they can’t because it was all confirmed 48 hours before the flight & before we knew the pick up time. As I titled this, Pathetic use of technology in 21st Century..S&GFVersion: 5.100.4

✓ Boarding passNot sure why they make it so difficult to add a boarding pass to my wallet..Shand TowersVersion: 6.1.1

✓ App BANot user friendly at all and steps aren’t intuitive. One has to juggle around lot to get whats needed.Anuj PasrijaVersion: 6.1

✓ Rated 1 star as zero wasn’t an optionI’ve been trying to access my app for approximately 3 weeks after setting it up and it not recognising - or maybe it was a typo on my part - my initial password. I have asked for a password reset around 10 times now - on the day of my flight still nothing. I can’t download my boarding pass onto my phone - which would not be such a problem if BA’s mobile site was any good. Unfortunately though that won’t show the whole boarding pass and there’s no way seemingly of saving it locally on my phone in a place and format that makes it easily accessible. The most annoying thing of all - and this is not exclusive to BA - is the blind arrogance that means corporations force you down their App road promising a ‘more efficient and streamlined service’. This is rarely the case and it ends up with half-baked systems on the web and in apps and the conclusion there is no one testing the user experience. On top of awful VeriFLY - also forced to use and also terrible - BA have added another layer of complexity and stress. Okay it’s my choice to travel and its possible to overcome, but please stop saying using the app is making a more efficient service. Nothing could be further from the truth..Hev MoonVersion: 5.88

✓ Glitchy and unreliableSometimes it shows my bookings but more often than not if says “unable to retrieve your bookings at this time”. It has been like this for months. What’s the point of having a mobile app of half the time you can’t view your booking, let alone download your boarding pass. Hopeless and frustrating..Caleb2037Version: 5.100.4

✓ Cancelled flightWhy can’t the App update my cancelled flight from Cape Town?.Yenza2023Version: 5.101

✓ No changes in years - inadequateI fly every other week almost for work and life so rely on app a lot as constantly on the move or in meetings. There are problems that you don’t address for years .. like famous your booking can’t be displayed or if you want to book tickets and even in your own profile why in the world you need to log in again to get a award tickets, finally multiple issues with cards and people profiles - seems your app doesn’t speak with your main interface - poor performance given typically one need to navigate through very few actions for check in or uncomplicated purchases you could have addressed long time ago.Natkoz71Version: 6.1.1

✓ Needs workKeep’s asking to open app even though app is open.. and print boarding passes isn’t working.NickobeeVersion: 5.90

✓ Can’t add bookingsI’m flying British airways, I booked a flight through a travel agent, I have the BA reference, can I add this booking? The answer is NO!.Brad.OxfordVersion: 5.101.1

✓ HorribleI’ve spent hours trying to navigate between app and website. I repeatedly get emails and texts saying to upload my Covid documents which I have done multiple times. I use the tracking number for Covid documents and it says verified go and check in. When I check in it says not verified go add them. At this point I’d rather cut off my own fingers than use British Airways. I’m using the app and it suddenly takes me to their website where I get a pop up that says “open the app”. I was in the app. At this point the experience is a never ending circle of madness. I’ve finally checked in for 1 leg of the flight and the stupid app still tells me I can’t check in and I have to wait another 3.5 hrs to check in for second leg of flight. All the other airlines let you check in for all legs..Maddy704Version: 5.97

✓ Slow and won’t display boarding passVery sllooowwww. I have two bookings with two booking references and it won’t display both- I have to enter the booking reference each time, by default it remembers the SECOND booking reference NOT the flight I am taking next. Does not save my updated personal details. Does not save my advance passenger information. Does nothing from main screen when I enter a booking reference. Does not have boarding passes available. Boarding passes are saved as tiny PDFs which I cannot read and cannot resize. Pretty useless overall. Does anyone even test this? Awful rubbish..Jrn1971Version: 5.49

✓ App no longer works with iOS 16.1The app stopped working and I can’t even login to ba.com using safari or chrome.DsmishriVersion: 5.93.1

✓ Disappointed yet again.I have had so many flights with problems this year I don’t know where to start. From cancelled flights to seat changes to entertainment systems not working to business class seats not reclining so having to change seats mid flight to unclean planes especially on short haul. Staff under too much pressure and feeling the ire of the disappointed passengers. To make things worse I’ve complained numerous times and not even had a response back from BA and I hold status as have been a loyal customer for many years. I have lots of friends who generally fly with BA (colleagues and friends) and everyone seems to be very unhappy with the service extended recently. If I had to try and say for how long this has been the case I would say you’ve gotten very much worse over the past year. I tried to book a business class seat to Boston last week for travel next week and for the return fare you were changing almost £10,000 which is an astronomical fee for a relatively short flight and I’ve had to change to Premium Economy out with business back just to make the cost more sensible. The reason for highlighting this is that you are expecting premium fares but are not giving premium services to your customers. I doubt I’ll get a response to this but have again taken the time to write. Simon Cartwright.Carty#Version: 5.98.7

✓ Entreprise malhonnêteJ’ai réservé début mars un vol avec escale vers Glasgow, en passant vers Londres. En raison de changement dans les paradigmes de voyage dans le contexte post COVID, j’ai réalisé 9 jours avant le vol que le temps alloué pour ma connexion était insuffisant. J’ai réservé un vol vers Londres avec arrivée plus tôt avec une autre compagnie mais voulu conserver mon billet PAYÉ ET RÉSERVÉ DEPUIS 4 MOIS de Londres à Glasgow. Les employés m’ont assuré que ma seule option était d’annuler tout le vol (sans remboursement) et de re-booker ma place pour des coûts faramineux! On m’a assuré que si je décidais de ne pas prendre le vol à partir de Montreal il serait automatiquement annulé au complet. Cette situation est complètement inacceptable, votre compagnie profite du fait que les gens sont pieds et mains liés. C’est carrément du vol. Sachez que je ferai une plainte officielle auprès des instances réglementaires, en espérant qu’un jour les abus commis par des entreprises de votre genre cessent..MegirardVersion: 5.89

✓ Boarding pass.I booked two tickets. I’m traveling with my wife. I would ask you to consider making the option to add my boarding pass for the second passenger linked to the first. There is no reason to make me have to get back into the home section and scroll through the booking to save the second BP. After I move the boarding pass to my apple wallet the app should prompt me to do the same for the second..Kat inthehatVersion: 5.101

✓ Mr. Paul StrivingsWe booked 2 tickets from British Airways to Turkey Sept. 9th for a January 16 flight. In October, Turkey began a series of changes in Visa requirements for US citizens wanting to travel to Turkey. I’ll skip all those details now since I’m reviewing British Airways but at each step of not being able to get into Turkey, we called British Airways to find our options (refund, voucher, etc.). Each time BA assured us that we’d get our visas and and to wait. They would only refund taxes and fees, about $990 (customer service wouldn’t say a monetary figure) out of $3500. We waited and tried monthly. Finally, after getting approved for an appointment for an in person visa interview with Turkey, the only available interview was in January, the day before our flight. Then there’s a two week approval window. So no visa and when we called about refund options, the refund offered now was $187. I believe since BA is government subsidized, there was a conscious delay process to permit the government to continue to collect time released taxes. I’d enjoyed multiple Economy Comfort step up seats and comfort and thought I’d found a comfortable way to travel. I’ll now take my business to another airline. I forgot to say, but when I calmly said to the BA customer service agent when offered $187, that I might as well hold onto my seat so BA could not resell the seat, she hung up on me. Fly US and suffer with the tight seating..PdstriVersion: 5.36

✓ Don’t waste your dataWhat a rubbish app and overall booking platform that BA use To get a boarding pass You get forced to download the app, and then It is rubbish Forced to provide all personal data to only be told it won’t work in my Region!! Rubbish.Mr afarVersion: 5.54

✓ DisappointingThe app repeatedly doesn’t notice when things change. Sometimes a pull down to refresh helps but often not. One time, quitting and restarting didn’t even help - I had to explicitly log out and back in to see the new information. It’s lucky I’ve been fighting it for two days now, so I know when it’s worth retrying. My flight yesterday was canceled by BA. They never have contacted me about that. In particular, there was no notification from the app. Lucky Google warned me. After tormenting it into refreshing, the app let me rebook for today’s flight but someone messed up and didn’t issue me an e-ticket or send me the email it promised. Lucky I spent a literal hour on the phone with BA just now otherwise who knows whether there would have been a seat for me this evening. Disappointing, so disappointing..MartindoreyVersion: 5.99

✓ Okay but obviously 2 apps cobbled together as one!As a regular business traveller I find Its a reasonably decent little app, I don’t use the full feature set I’m sure but flight updates, weather, local guides etc are useful (although all you really need is the flight update information and gate details to be honest!) One thing is obviously though, when you go to check in the look and feel suddenly changes and it seems a little clunky compared to the rest of the app, the check in section is obviously seems to be developed separately and bolted onto the rest of the smooth looking app. Things that are really annoying is that when checking in recently (last 2-3 trips in the past couple of weeks) I’ve had to copy/paste my booking reference number into the in-app check in form, and put my surname in there!!!! how simple is it to go from one screen where all the details are already stored (manage my booking) to another that needs that information and yet its lost? also as you go through the check in process you need to enter a phone number…..why cant you retrieve that from my details? if you go to choose a seat and decide not to accidentally click back at the top rather than exit at the very bottom (which you have to scroll all the way down to get to) you exit the online check-in system and have to start again. As I say, it works but the check in section needs updating..Mh101:)Version: 5.100.4

✓ ShamblesThe app and check in service is an absolute shambles. It took ages to check in and the information was totally false and incorrect. BA is fast becoming THE worst expensive airline in the world..Matty 111Version: 5.94

✓ Choosing free seat allocation is a waste of your time!After waiting for the 48 hour time slot to be able to choose my seat allocation for free, BA have randomly changed my seat allocation anyway and I am now not travelling next to my friend. As this is a 50th birthday celebration trip, I’m really quite disappointed!.Ssndie PVersion: 6.1.2

✓ Frequently malfunctions when you really need itIf it worked reliably the app would be excellent, but more often than not you cannot change flights, either here on on the web. This is infuriating. What is the long-suffering telephone operator, continually dealing with people who have been on hold for 20 minutes or an hour, able to do that cannot be done by a well designed app? Why can you easily book a flight, but change it only with great inconvenience? Yet the app only works a third of the time at best. Please also allow us to easily claim free meals etc using the app. If I have been delayed 6 hours I will be in a rush at the destination, and not able to join a queue for a voucher for a free meal for my next visit to the airport! The app is attractive but shockingly unreliable. You expect this for a budget airline, not BA. The unreliability of BA’s online presence once you’ve booked seriously harms its hard-won good reputation..Mark RaynerVersion: 5.66

✓ I use to love itI’ve had the BA app for a few years now but lately it hasn’t been so good. There are things you can’t do on the app and changes have to be made on the desk top site which is annoying when you have an app which should mirror the desk top. I wanted to remove someone from a friend group I created and was unable to do so via the app. After contacting customer services, they eventually explained that it can only be done via the desk top not the app-great. There’s a potential bug fix that needs taking care of. I’ve been trying to look at flights for days and when I click on the flight I’m interested in, I get kicked off. It doesn’t do it on the desk top version, only the app. My anti virus protection is on and so is VPN. I’ve also tried it off as well but it makes no difference. It’s a pain as I can’t book anything via my app. I’ve tried deleting the app and cleaning my phone of any viruses etc that may have been on it but it’s made no difference. There’s something wrong with the app. It’s a pain to go on the web site via the desk top version. Sort it out BA. Would also be good if you could look for holidays on the app and not just flights. Once the holiday is booked you can then view the details on the app once you log out and back in again. It shouldn’t be so much hard work though..Hypnotic_Version: 5.89

✓ The least intuitive app of any airline anywhere!The BA app is the least intuitive app of any airline anywhere. It is difficult to use and requires far too many keystrokes before you figure out how to get your boarding pass on your mobile. Clearly those at BA don’t think things like this matter. Well it does. Having been a loyal BA customer for years the combined experience of my last few flight with BA plus the aggravation of using the app has meant I have just booked a return flight for two people in business class to Australia and back with another airline. The cancelations with no explanation, the surly staff, the crowded lounges and the general view that the airline’s profitability in the short term is more important than the customer has finally broken the bond. I will fly BA again but rarely and when there is no other option..Aty1958Version: 6.1.2

✓ SeatsQuite honestly I’ve never experienced this with another airline but every time I fly with BA I choose my seat only to be moved many rows back by BA and I am an Emerald One World FF. Absolutely not good enough BA..Dolly5149Version: 5.62

✓ So-called prestigious makes crap appClunky, confusing, conflicting information…. I mean literally one of the “top” choices on the “how do you want to retrieve your boarding pass” after you finish checking-in (intelligence asks WHY is that even a question?) is “FAX” -to which I’d be willing to bet no one under 40 even knows what that means. Meanwhile, “download boarding pass to your App” selection is conveniently hidden at the very bottom of the list from an oversized device screen. Further, when I first opened the app - it showed my next trip with the RETURN flight showing first on screen confusing me thinking I had made some error in booking - WHY?? When a company of this size, with the assets they have at their disposal makes a crap app like this?? What has the world come to. Where’s the pride? Where’s the dedication? Where’s the style? What about respect and care of the customer? I guess those things have been supplanted by Union reps and a sense of entitlement by employees…. Pish-Posh!.StacyparrishVersion: 5.91

✓ Rather confusing to useThe initial layout seems straightforward and clearly designed, but I found the way the app kept seemingly sending me to the website a bit confusing, and there’s something about having the BA app advertised to you within the BA app while you’re using it pretty unsettling. It didn’t fill me with hope that the important travel information I was entering was being properly saved while there seemed to be two version of the BA app/website running at the same time. Not a bad, just a bit clunky feeling to me and not especially reassuring at a time when you’re definitely looking for reassurance concerning flights..Offto Von OoftoVersion: 5.99

✓ Shocking on every levelNot sure why I should waste time explaining why it’s so poor. You could create an entire documentary about how it is consistently achieving the exact opposite that such an app should; convenience and delight for customers. Other airlines achieve this (probably much more cheaply and cleverly. How embarrassing). Considering how long this appears to have been going on...coupled with the complete lack of telephone support of any kind says two sad things: 1) There are multiple things wrong with BA’s leadership and 2) Customers have no option but to drop BA like a stone. This is sad for the great people that do work there to maintain and fly and serve on their aircraft...but this takes us back to point 1. I write this message because I want to help..Please sort your app out. Finally... I can’t quite figure out why even high star-number reviews are also saying how poor the app is. A desperate attempt to get someone’s attention maybe?.My a actual name is HectorVersion: 5.56

✓ Booking and seatUp to this morning I had my ticket booked and paid for with allocated seat, which I specifically asked for. I suffer from anxiety and claustrophobia and due to a sport injury need to keep my legs free to move. I chose an aisle for health reasons. I then find this morning when trying to check in that I had my seat changed to a window. My nightmare and felt anxiety rising fast. I tried to change, wouldn’t let me. I tried BA website, pointless. I tried through the route my booking was made and find that the seat was ‘not confirmed’. My BA app said my original seat was okay, my booking ref through the BA website also said okay. At what point does BA just change seats and what constitutes ‘confirmed’? This has now meant I am in a seat that generates anxiety and worry I feel so concerned. This is not healthy!.Cucumber suciduducusuVersion: 6.1.1

✓ Below averageNot a great experience from the BA app. When I log in with my account it can’t find my booking details. When I log in with the booking reference number my flight does come up however when I try to check in the language changes to Spanish even though a) I don’t speak Spanish, and b) I’m not in Spain I’m currently in London. I can’t find any language settings to fix this. Overall poor quality..DeepdarkVersion: 6.0

✓ Challenging Interface. Not reliable to always show booking3 out 5 times when I open the app to look for my upcoming booking, the BA app will inform me that it is unable to do so due to system error. I am no longer shocked nor dismayed at the BA app’s inability to readily show me what I feel should be the core element of an airline app: Details of my next flight. Yet, even when it works, the details of my booking are two clicks away….not front and centre when the app opens. Nearly all other airline apps I use put this most essential element of air travel as the opening page of their app. Yet, what are we to do? The BA app has a captive audience and so we must endure. However, I invite BA to view other airline app opening pages and reconsider both the reliability and the display of key info for the next version of their app..MK BikeVersion: 5.96.2

✓ Unstable performanceThe app is Ok when it’s functioning properly which is not the case on most days - getting worried it won’t be working on my travel days… every other day it’s not showing my booking and not able to add it… but then on the other day it seems to be OK. Please fix whatever the issue is..Everika38Version: 5.98.5

✓ Mr finchNo good for old people and hard to do this.Why my name a. finchVersion: 5.79

✓ Terrible logicThis app is way to confusing. Learn from west jet.Th&DoVersion: 6.1.2

✓ Worst airline in the worldThe incompetence of British Airways staff at Malaga is truly awe-inspiring. We arrived three hours before our flight and nearly missed it. The vast majority of passengers were encouraged to check in at the four Club Europe counters (and did). Those of us who were on time were ordered to join the single economy queue for another flight, so we had to wait until all the late-comers were rushed through. Once those arriving late had checked in, those arriving on time were invited to check in. As for the people who’d paid for Club Europe…tough. To be fair, the check in counter information changed every few minutes, so everyone was confused. Still, on the bright side, the flight has been indefinitely delayed for some reason, so we were never really in danger of missing it. Whether the flight ever leaves, and whether our luggage is on it, remains to be seen..GrantSSDDVersion: 5.83

✓ PoorWill only add one boarding pass to wallet.BAhorridexperienceVersion: 5.95

✓ Conflicting information given by staffI recently returned from a flight to the USA, I checked in 24hrs before the flight, but the app froze, after several attempts to check in, it finally gave me my seat, but said I had no checked luggage, even though I was trying to add an extra bag. At the airport they charged me for the bags but told me to contact BA customer services on my return to the UK to claim a refund of the difference. However, customer service in the UK told me they wouldn’t refund anything as it’s their policy not to do so. As in many of the other comments, what the hell have they done with the old British Airways where customers were actually looked after? The flight was the 2nd worst flight I’ve had with any company since 1989, and there have been a lot of flights!! It’s not customer service, it’s customer rip off..... l will definitely be looking for alternative companies for future flights, and have just used Emirates to go to Cape Town, what a wonderful flight that was! BA customer service should try them, they might actually learn something....DMc UKVersion: 5.41

✓ Remove this app from the store it’s written by amateurs!I dread using this app every time I have to check in for my flights. Actually paying for the paid seat is not possible (endless loops and errors) so I just give up. Lost revenue for BA and an uncomfortable journey for me. Worse still, even attempting to select a paid seat (which I can’t finish) means I end up having to print a boarding pass at the airport! This is all totally appalling and makes my travel experience even more stressful. Zero stars ideally…….A year later and still the same. You put in your passport details to check-in, followed by endless spinning wheel. Then you go back to download boarding pass as it suggest you’ve been checked in and it comes back with an error. When you select alternative ways to get boarding pass it continues to spin. IS ANYONE READING THIS AT BA? THIS APP IS DISGRACEFUL.PoorReviewsVersion: 5.100.1

✓ Dreadful1) The app constantly asks me to open the app in the app—it clearly is just a front end for web pages 2) it constantly tries to go to the BA website, which displays as a fuzzed out white blob (clearly an error message is blocking the page, but you can’t see the error) 3) The BA web page asks you to scan your passport using the app, but you can’t do that until the morning of your flight (and why not the day before when you check in?)—it doesn’t tell you you can’t do it before flight day, however. 4) three people spent an hour with both app and web site trying to get my mobile boarding pass for the second leg of a trip. Nothing doing..ProsopopeiaVersion: 6.1.1

✓ Bad appTrying to change my seat but won’t acknowledge that I am clicking on a different available seat. The app is bad and so is the website.LetmepostthisffsVersion: 6.1.1

✓ OkNot very intuitive. I could only get to step 2 out of 6. Got boarding passes, but could not access the remaining steps. Will find out at the airport if we are good to go I guess..Remi1auVersion: 5.100.4

✓ 30/11/2023 Unable to login on iOS 14.830/11/2023 Still unable to login on iOS 14.8. I should be able to at least do that much on the app without being forced to update iOS. “Sorry, we are unable to log you in. Please try again. If the problem persists visit ba.com.”.Skadoosh101Version: 6.0

✓ CombersomeMaybe it’s the british way… but everything is hard to locate and information is not clear. Lot’s of turning around to do anything — confusing..GlobalpatVersion: 5.98.1

✓ Seat Selection IssueI tried for over 2 hours to change and pay for different “available” seats, and got diverted more than a dozen times to either “this page can’t be found” or “please change your cookie settings” messages. The chat bot was useless and there was no phone number to be found to actually talk to someone, and then office won’t be open until tomorrow. When I was finally able to reluctantly pay for new seat selections, which we shouldn’t have to have changed in the fist place as we were given a seat choice when I booked the seats initially, our boarding passes still show the original undesired seat numbers, despite getting a receipt with the new seat numbers on them. This was a very frustrating experience, very disappointing for sure..Jay H 1Version: 5.98

✓ Just the worstBooked a flight through hopper in 2020 and could not fly due to restrictions so I got a voucher. I am unable to use the voucher because I’m pregnant and apparently no one can help give any answers. I got ahold of someone at BA who said since the ticket was purchased through hopper I needed to reach out to them for assistance. I reached out to hopper who said they are just a travel agency and the tickets are managed through BA and they were the only ones who could make changes. They also said they could not help me further because my email was wrong despite the fact that I had the literal confirmation email about the original flight pulled up and gave that exact email. After hopper told me they couldn’t help I called BA again and pressed the same extension and was told that the agent couldn’t help me because he was just sales. He directed me to another line and when I called there was a recording saying that due to heavy call volume they couldn’t accept calls and just hung up. How the heck is anyone supposed to get any freaking service? Any questions answered? I guess I’m just out over $1000 with no ability to even talk to a person. Apparently their strategy is to give you the run around until you’re out of time and options and just keep your money. Disgusting..TaliaKhrystianVersion: 5.99

✓ Terrible terrible terrible!!!This has been utter pain and agony, and I hate British Airways with a passion! I simply wanted to get my British Airways boarding pass added to my phone and it is been pain and suffering to the hundredths degree. They forced me to join their horrible club class in order to get the app installed on my phone so I’m going to have to waste my time to cancel my membership on that and getting everything to work has been absolute pain and suffering. I hate British Airways and I’m only flying them because my own flight was canceled, and they rebooked me on British Airways. What a nightmare stay away from this airline..NorthandfreeVersion: 5.100.4

✓ Worst airline appThis app is supposed to make checking in easy, this is far from my experience. Trying to check in 2 people on one booking I can only get one boarding pass into Apple Wallet. The other I have now tried to email but the supplied link fails. Very disappointed customer.Steve. 112Version: 5.98.5

✓ Impractical, inefficient, loaded with inconsistenciesWhen managing a booking on the app, every page has a banner on top “Open the app”. I’m already in the app!!!! Often at the bottom, it asks if you want to download the app. Again, I’m already in the app!!!! The information is spread out so much, users have to scroll through lots of pleasant but useless ornamentation. It would be better if they made the app more useable and practical. The display is so bloated with everything BA wants to show you along with large branding images that users have to scroll down quite a ways in order to get to different functions. Not user centered. They provide links for various offers and upgrades, but these are often not available. Huge disconnect between the app and reality. They have a feedback link, but only users can only enter a general description of the problem with no connection to specific issues, pages or links. Reflective of BAs general disinterest in user feedback, lamentable as this could be used for improvement..Freaq TravVersion: 5.101.1

✓ Check in not greatAfter checking you have to go out and come back to to app teadd your reference number to get the boarding pass …. Why … just let me add it straight away … painful on a phone.Cp AusVersion: 5.99

✓ BA heading downwards...I used to be a big fan of BA however so many things seem to be heading downwards and little different from the Ryan Airs type carriers. You can’t even get a cup of tea on a flight without ‘making a Marks & Spencer purchase’... The booking process offers the ability to pay to choose a seat when buying your flight. Fine. When I bought my tickets the process offered the option to choose from the remaining seats at check in 24 hours before flying. However... Mobile check-in now charges you a minimum of £13 to choose your seat during the last few hours before your flight. No free seat choice. Just extra charges extra charges. BA offered me the ability to pay £30 to check my bag before flying. I was sick so on a recent flight I paid to make the journey easier. 2 minutes later an email arrived to say the flight was full so bag check was now free for everyone. The details made you great. The details make you disappoint too. Please get better, much better BA!.Username-123Version: 5.33

✓ Deeply disappointedI am deeply disappointed in all things British Airways. The app is terrible and difficult to navigate in comparison with other airline apps. Our flight from London had no entertainment system in First Class. The only saving grace of this flight were the two flight attendants. Heathrow Airport is a dystopian nightmare bent on the humiliation of the traveler. From overreach searches to invasive and VERY unhealthy body scanners. No other European airport treats the traveler so poorly! I will never travel to the UK again and will not use BA as a carrier. Italy, Turkey, Croatia, Greece, feel like the old school travel days where they use common sense profiling. Never felt safer whereas I felt intensely threatened by the Heathrow “security” staff. I intend to blast this experience all over social media..Crazy Bennett'sVersion: 5.101

✓ Horrible interfaceI’ve spent more time trying to change my password than I will on the flight. It just kept refusing the passwords I gave it without explaining why. In the end, it might have been using small case, uppercase numbers and letters ( not a strict requirement according to the instructions on the interface ) or some occult combination of deleting cookies and re- installing the app. How hard is it to get a website to cooperate with an app. The whole thing started because I wanted to retrieve my boarding pass which can only be done through the app and I had checked in on the website. After checking in on the website, the app claims my login credentials are wrong. And I have to pay money to switch to aisle seat after I’ve already told them my preference for an aisle seat and they of course book me into a middle seat when there are multiple aisle seats available. Really!?.Qwerty5647bbcVersion: 6.1

✓ No Apple Wallet support for member cardIt’s frustrating to find yet another airline forcing customers to use their app to dig out their frequent flyer card. Obviously we’re all still going to need and use the app—it’s not going anywhere in that sense—but it takes 10 times as long to open the card in the BA app than it does for opening any card in Apple Wallet. Are you interested in helping your customers be efficient with their time, or are you trying to lock people into an outdated model? Help or hinder?.ShehaalVersion: 5.53

✓ It’s barely an AppI don’t know how people are rating this above 1-2 stars. Half of the functionality of this “app” redirects you to their website. More often than not I can’t see upcoming flights having to constantly need to refresh. You don’t receive any useful alerts- like boarding or gate updates. If you believe this app is good I suggest trying delta or united apps. Far better. I had to check LinkedIn to see if BA had a chief digital officer I find this app to be so bad. Sure enough they do.. I don’t know how that man can look himself in the mirror each morning knowing this is the quality of work his team puts out. You should be ashamed..ReggieGutzVersion: 6.1

✓ Mr. TravelerWe booked our tickets for a trip to London through British Airways. Actually they took our money and we are flying American Airlines. On our return flight we reviewed our preliminary gate with the BA app and it told use terminal 5. The App was wrong and British Airways treated us like they didn’t need our business. They were unwilling to solve the problem we faced which was taking our luggage from Terminal 5 to Terminal 3. (We are talking about heavy bags we had already brought to Terminal 5). Or offering us some type of solution to the problem they created. If you have been to LHR. Terminal 3 is a train ride away. If we had arrived on time to terminal 5 we would have missed out flight in Terminal 3. Fortunately we planned ahead and were at Terminal 5 early and were able to catch our plane in Terminal 3. The main concern I have is British Airway had no concern for its customers when it was their fault. They told us to call Customer Service and discuss it. Their was no phone number to call on their website. You needed to mail your complaint. I will be sending in my complaint by not spending future travels with BA or AA. After traveling for 50 plus years and being in business for 35 years I was sorry to see them put profit ahead of its customers when they were clearly at fault..BA Failed CustomerVersion: 5.92

✓ Home for familyBA just keeps getting worse and worse!! Of the four flights booked, two were cancelled, ended up having a 8 hour stopover at Heathrow only then to get a further 3 hour delay, most of which was in the aircraft. Pathetic explanations and excuses, and an attitude of just “don’t care” Lost a whole day of my holiday, by the time my arrival into Newcastle I was too late for my Covid appointment and rental car office was closed. Lost most of the following day to rebooking Covid tests, car rentals and hotels. Still have to endure my return flights! After two years of using the Covid excuse, I would have thought BA management would be in a better position to run their business. But obviously NOT!!.Geordie WhitchVersion: 5.86

✓ Awful!I travel regularly and have rarely if never had such a negative experience flying. The attendants on the flight were rude to start. Then airline lost my luggage and I didn’t receive it for a FUL 7 DAYS, costing me hundreds in expenses because I was on important work trip and I had essential equipment in my bag. By the time I received my bag, my work was done and it was time to fly back. Then, on the way back, somehow the airline forgot that I purchased a checked bag and made me pay $70 to check my bag, the very bag they lost to begin with, truly adding insult to injury. The manager at the check in desk would not listen to my concerns and walked away as I was trying to both explain and understand this issue. I will NEVER fly this airline again..SpcoltrainVersion: 5.87

✓ Boarding passIt’s still so much harder to retrieve your boarding pass and put it in your wallet than other travel apps. Needs an upgrade!.Sydney OboeVersion: 5.87

✓ BA still a disasterBA app continues to be the worst of all the travel apps I have, in fact maybe the worst of all. The same goes for all their online booking management. I travel every week and have their silver membership card but still find that the app often will not allow you to check in. You can allocate yourself a seat initially on booking, which is allowed only for silver members upwards (weird in itself) to then find that when you finally check in 24hrs before your flight you’ve been randomly assigned another seat. This has happened a number of times and I’ve been doing nothing different to when it works correctly! Why only be able to get your boarding pass and check in 24hrs before as well? Surely if you can assign your seat you should just be able to download the pass whenever that is? Travelling so often means it’s good to have everything done and downloaded for your trip as soon as you know about it, boarding pass, car parking etc. I have to set alarms on my phone to remind me to check in 24hrs before departure. If you forget and leave it until the day of, you can often not download anything. In addition, the app often crashes and is painfully slow when transferring to manage my booking. BA are way behind even other budget airlines on efficiency still and in this day and age should have a near faultless online and app system!.Tired of BAVersion: 5.55

✓ WarningI’ve probably flown BA a hundred times over the years as a AA member but now it seemed I had to sign up and create a BA membership to use the app. Okay, inconvenient but I did so. And as a thank you from BA I have since flown 3 flights and for all 3 I have been seated in the last seat of the plane next to the toilet. “Do you want to change your seat?” asks the app. YES! Okay, and then you get transferred out of the app over to a BA website and given not a single seat to choose from. And now I spend the whole flight being bumped into by people queuing for the toilet. “Sorry. Oh, sorry. Excuse me. Oh, sorry…” I guess I have to somehow cancel that profile and erase the app to be able to fly BA again because this is absolutely totally and utterly miserable. No idea what so ever why BA is doing this?.BeyfonVersion: 6.1.1

✓ When it works it's great, but flights are stressful enough without this not working half the timeI've begun regularly flying to and from California. I like BA and have taken all of these flights with them, but the app has caused the following issues on several flights: - offering me an upgrade, then erorring endlessly while I try to accept the upgrade. - error when paying and taking my money twice as a consequence recommending I call them to discuss but giving me a list of 50 phone numbers to pick from, the must helpful of which were closed... - the most infuriating 3 times now and as I write this in frustration with my flight being 12 hours away, is not being able to get my boarding pass and giving me no explanation as to why I can't retrieve it - both on the app and their website. But if I spend the next 3 hours trying, eventually I will get it - thanks BA, £1900 on a flight well spent!.Aiken2Version: 5.33

✓ Could be betterCrashed numerous times requiring re typing details multiple times. No option to submit details as a group…so you need to repeat steps and preferences over and over.DaojzVersion: 5.98.7

✓ Bad App and Bad Customer ServiceOn the website you are told to download the app to log in. After doing so, the app re-opens the BA website and tells you to download the app (even though you are already inside the app). Terrible confusing mess. Oh, and If you bought a business class seat you will need to pay an extra €175 to select a seat. Or you can wait until 24 hours before EACH segment of your travel and select a seat then. But if you have any documents needing review (e.g. a passport) you still won’t be able to select a seat until you’re at the airport. And if you call customer service it will say “we are experiencing unusual call volume” and it will hang up on you automatically. Terrible! Worst business class airline!.ThenewcolossusVersion: 5.89

✓ Horrible Flight experience and customer serviceNormally I don’t write reviews but my experience with both the flight and the customer service has been so bad. I had a flight from Berlin to London Heathrow last May, from which I was supposed to get a flight to New York. But there were multiple issues with my flight that ended up delaying my arrival by almost 24 hours. First, I never received my boarding pass for my connecting flight - I was told I would get it at London heathrow, but this turned out to be impossible. Second, the flight was delayed AND it landed outside the airport where we needed to take a bus to the actual gate. Third, the British Airways support desk was woefully understaffed and I had to wait in line for several hours to get a replacement flight and accommodations for the night (since there were no more flights that day). Long story short, my arrival was delayed almost 24 hours and I had a miserable experience. I filed a complaint back in June I’ve since been waiting over 5 months to receive a response to the complaint I filed back in June, after having followed up multiple times It seems that their customer service is almost unreachable. Wouldn’t recommend anyone use British Airways..Berlinuser123Version: 5.93.1

✓ Airline is a joke.Lost my bags for 3+ days. Had to end up going back to the airport to pick it up myself as they were not competent enough to get my bag from The Dublin Airport to our hotel in Dublin and we were leaving for Ennis the next day. Also had to cancel our first train because of this although I had been “guaranteed” my bag would arrive by the time we left for Ennis. Don’t even try calling them, if they do actually pick up the phone they will give you the run around, will speak broken English and are not helpful whatsoever. Talked to at least 3/4 different agents over the phone, each would give different answers each time then give you phone numbers to reach out to that I would call and it would say “this line is out of service”. Literally got nowhere after trying to call for hours on multiple different days. In addition to that, multiple flights have been delayed and when I went to submit a compensation form as for the clothes I had to buy (again didn’t get my bag for 3+ days) I spent 25 minutes filling that all out (adding receipts, descriptions, flight info, baggage claim info, bank account info, etc.) only to get a “sorry your claim has not been submitted due to technical issues”. Seems pretty convenient not to have your compensation page work. Refreshed the page and it just sent me right back to the beginning with none of my information saved. Absolute joke and I will do everything in my power never to fly this airline again..Bsandstorm15Version: 5.99

✓ Can't see all my bookingsI've contacted the BA app 'contact us' TWICE because I can't add my second flight booking; where's the 'add booking' on My Bookings tab??.GeomatronVersion: 5.99

✓ Boarding passesDownloaded the app to get our boarding passes. Unfortunately, not able to download my children’s passes ( on the same booking).ClaidlVersion: 6.1.1

✓ Some bookings don’t load to appBookings directly in my name appear, but when I’m on a booking with my spouse, even after checking in online, the booking doesn’t translate to the app. It’s happened twice now. Really frustrating. Other than that, the app is super convenient..OutstealinghorsesVersion: 5.97

✓ Inadequate informationJust boarding flight BA 1389 to LHR business class hoping to catch business class flight BA 0732 to Geneva within y wife. Just been told at check in that BA policy dictates that checked in Baggage can only be checked through for connecting flights if the flights are under the same booking reference. If you purchase separate tickets there is no warning either on the App or on the internet site concerning the ban on checking baggage through. This policy is deliberate and designed to discourage customers from availing themselves to potential savings from separate bookings. We had separate bookings because our arrangements changed and didn’t want to drive from Manchester to Heathrow. We had no idea that this policy existed. No warnings anywhere. How is it a deterrent if there are no warnings! It’s just another example of BA jeopardy. We will now almost certainly miss flights to Geneva and incur a cost of hundreds of pounds to buy 2 new tickets on the same day. This is the last straw with BA we will not be flying with them..NeilPA!Version: 6.1.1

✓ Disappointed by my flight cancelled TWICEMy original, convenient flight from LHR to LYS was cancelled about 2 weeks ago, and my choices for rebooking no longer included the convenient mid-day flight. So, to avoid inconveniencing my hosts, i selected the 7am departure today. I went to check in yesterday and found that flight was cancelled!! The ONLY option offered for rebooking is the 9:05pm flight!! (I checked and the convenient flight BA362 IS flying on time today!!). So I took it, and have booked into a hotel for the night, because my host lives 2.5 hours away and cannot possibly pick me up at that hour!! I am traveling for a friend’s important celebration so I HAVE to get there tomorrow. I am disgusted that after being a loyal BA member for 2 decades. and racking up many air miles, when I use them for a simple thing like a flight from LHR to LYS, I am dumped at the back of the line..B de ZVersion: 5.90

✓ Not up to the task of handling its own informationThe appa information is more delayed than 3rd party websites in getting its own info. You enter information for your trip, it says it is approved and then brings you back to the screen that says you need to enter the same information. The app is not intuitive in gathering its own British airway information and relaying it. It needs to get faster and be able to check people in, even when the reservation is not just a basic round trip. If you have flight delays and issues you may as well delete this app, it falls apart at that point. As a software engineer, it strikes me as a lazy build..GghhajsgajVersion: 5.92

✓ The worst website and flight app I’ve ever usedComplicated, convoluted, unclear - particle when it comes to cancelling the second part of a booking if you decide to change the first and not tell them. No warnings, no notification of a cancellation - even now it does not tell me my flight was cancelled and o still had to pay £260 for two tickets on a flight I ALREADY HAD A SEAT ON AND HAD PAID FOR. I have to go to a funeral tomorrow morning and had to cancel BOTH LEGS of that flight despite the fact I wanted to keep one leg and the price for the individual legs were the same. I’m out of pocket by about another £100. They don’t answer phones, I tried for several hours, they give no discretion in sensitive situations and the executive family links do not work, despite asking three times for email links. I was just now given a single boarding pass instead of two and had to find the other one in a maze of nonsense. When you click a link to your booking from the app it opens the webpage to a broken link because you have to sign in there separately - but don’t tell you that… it’s all a guessing game with BA. the budget airlines are at least clear with charges, concise, and their apps and websites work. It’s like BA can do what they like because of the name. Well I’m out.i never thought I’d say it but I’ll never fly with them again. A disaster and a disgrace..BendaBoyVersion: 6.1

✓ No boarding passWhat is the point of an airline booking app that does not allow you to download the boarding pass to your phone? Backward..ChadtaylornzVersion: 6.1.1

✓ Poor.Horrible user experience. Absolute rubbish. The “app” is operating as a PWA and the pages act like a web site from 1995. Pages don’t load, display, or operate correctly, w words and drop down menus overlaid on top of one another. System sends contradictory info: example being that several hours after check-in, 3 of 4 in our group (we all purchased separate tickets) received email saying we needed to upload Covid19 documents, but we’d already done so , and upon opening the “app”, our Covid19 info was confirmed already. This is just one example. Another would be the circular progress of the app— it’s hard to get accomplished what you actually set out to do. Lots of frustration and time wasted..I declineVersion: 5.91

✓ Slow and glitchyAlways takes forever and then times out. Constantly comes up with error messages.Jujubk sk j hczsycvhVersion: 5.95

✓ Difficult. Tedious. Badly designed.Sorry I love BA but this app is enough to stop anyone ever booking again. Never easy. Almost gave up. Will take a lot to use this stressful app again, and the seven other travellers on my flight (friends) feel even more strongly than I do!.Vanilla ZuluVersion: 5.89

✓ DiscriminationI am not having a good experience with BA with our planning to Tokyo at all. I have spent 6 separate occasions on the phone to BA because my fiancé is 6ft 8” and requires extra legroom. This is through no fault of his own and I believe it is absolutely shocking that we are being penalised by £300 to be able to travel on top of the £1500 we have spent on our flight! The height a person grows to is out of their control and I am sickened by the amount of money BA are making us pay. I believe as a multi million pound company, who are making a fortune on seat selections, it would be courteous of BA to give us a refund as a good will gesture on these seats. On one of my calls to customer relations they agreed and explained they would speak with an adviser who would wave the £300 as a good will gesture - I am yet to hear back from this woman. However I fires to contact BA on further occasions but when connected to the right person, the line cuts out. This is an extortionate amount to charge customers who have no control over their height. The woman on the phone said she had allocated us extra legroom seats for our Edinburgh - London part of the journey but now I have checked in online and looked at the seat - she hasn’t. Our details: Booking ref:KMAB3M Travel: Edinburgh - Tokyo (return) I look forward to satisfying response from BA..Debs 230687Version: 5.56

✓ Food - please don’t serve cold food. Thank youPlea.Harpreet kocharVersion: 5.93.1

✓ Confusing and slowFound app slow in function and confusing. Doesnt turn screen so not easy to use as screen looks funny. Checked in on ipad and could only get boarding pass to app. Couldnt email them to me. Please check out Air France as their process was nicer to look at and easier to use..Long time mobile userVersion: 5.36

✓ Why bother publishing this appI’ve used mobile apps from many airlines. This is without a doubt the worst app I’ve used. Every time you check in or try to change a seat, the app dumps you back in the same initial screen with no evidence that your checkin or seat selection was successful. I had to check in twice to get the app to update and offer me a boarding pass. It’s hard to understand how any product team could consider this worth sharing with customers. If it was a small startup app I’d give it some slack, but a global flag carrier airline? My advice: avoid using an airline with this level of quality, as it suggests management will not focus on customer deliverables..MarkNormanVersion: 5.88

✓ Technology gap=a bad sign for the companyIt’s sometime hard to separate the corporations from the computing presence they project with their apps. I’ve lived and worked in Silicon Valley CA for over 30 years and there we have a consensus among our friends that it’s possible to forecast a company’s future by the quality of its Internet presence. This does not bode well for BA as this iOS app projects a backward stagnation. Unfortunately I find it frustrating to write these reviews as the people who read the feedback cannot present it to those in charge since their culture is usually the cause of the technology gap and they just can’t bridge it. Update: As I continue to use this app over many years and get hit with layer after layer of bugs and mishaps that inconvenience BA customers and club members, I wonder when will the responsible executive be dragged through the streets of London with tar and feathers - I guess never... it’s equivalent to BA’s running of T5 in month one, but just in a permanent state. May 2023 update- years have passed and this week I’ve been using the app to check in. It has gotten worse. Message loops, timeout errors, sending you from one section to another to get your boarding cards. Worse of all it seems to be using web browser technology from within the app and then not recognizing you’re in the app..ISF runVersion: 5.88

✓ Mr Alexander KingTerrible experience using the BA app. The user journey wasn’t intuitive and rather clunky. Contact me if you wish to improve it. Thanks, Alex (UX/UI designer, 46y/o).Alex_78_BAVersion: 5.99

✓ GlitchyRefused to accept either Australian or Netherlands mobile numbers despite entering in correct format. Some sort of problem here..PseudocatoVersion: 5.39

✓ A most unpleasant appI logged in 24 hours before flight to choose business class seat (let’s leave out that a business class customer should be able to reserve a seat upon purchase and not have to pay extra for it) but when I checked in I found a seat had been chosen for me and it was impossible to change it. The site said I could choose my seat but no option was available for doing that, though a box saying “choose seat for next flight” had me thinking that was the place since my NEXT flight is the first leg not yet taken. The box should have said RETURN flight not “next”. I tried to find a BA phone number after choosing my country from drop down menu as instructed and then? There was NOTHING. Truly a miserable website app and experience so far..AnalogcornerVersion: 5.87

✓ Needs significant improvementThe app as a whole doesn’t function well from a technical perspective. The user interface, in theory, is pretty well thought out, but I can’t enjoy any of it because of the technical difficulties I’ve been having with the app. This is coming from what you would consider a power user - I’m not your grandma and using a smartphone for the first time. When it’s difficult for someone who thoroughly understands the inner workings of mobile applications (+3 of her tech-savvy friends), you have a problem. An example of a use case is earlier when I attempted to check in for my flight, got to the final step, and the app crashed. I then decided to check in via the web and the process showed several discrepancies. I also couldn’t get my mobile boarding pass unless I went back to the app and finished my check in process, which I couldn’t actually complete because of aforementioned difficulties. There really needs to be some significant technical adjustments to the app. For an airline that is highly sought after, your app is severely lacking. I’m happy to provide more detailed feedback if needed..Casey E. B.Version: 5.50

✓ Never fly BAI will never book a flight with British Airways. I spent $1,100 on tickets but booked a spontaneous flight to Italy. I planned on missing one of my flights with plans to meet the second flight in London. When I called BA to inform them I was going to be a no show at the first location they informed me my second flight would be canceled due to a changed itinerary. THIS WAS NEVER MENTIONED IN MY CONFIRMATION EMAIL. I would have never booked my other flights. To make a long story short, I threw away over $1,000 trying to fix this mistake. When requesting a PARTIAL refund they simply informed that there was nothing they could do. Basically robbing me, while other passengers took advantage of my “no show” seats. Unbelievable! I will never fly BA again and will make sure my friends and family are aware as well..NattyicingVersion: 5.56

✓ Piece of s*itAs EasyJet or otber EU firms…absolutely useless.VJ SkodaVersion: 5.90

✓ The worst airline appThis app is genuinely appalling, to the point I actually penned an email to Dirk John. You have barely any ability to manage your own booking in the app without it sending you to the website or having to spend hours on hold to their abysmal customer service agents. When you click check in for your flight it opens an in app browser where you have to add in your passport details EVERY single time instead of it saving to your profile, it then kicks you out and you have to re-enter your booking reference which is nowhere to be found, when you want a mobile pass it kicks you back out and you’ve got to find it all over again. I’ve found myself booking the majority of flights with EasyJet and becoming an easyJet plus member for the year purely so I can avoid BA where possible… never thought I’d say that before! The easyJet app even allows you to track flights, it’s fantastic!.Josh RuddockVersion: 5.97

✓ Cannot do anything out with check flightsI often book flights on the app, and for the most part that goes okay. As soon as the flight is booked though, the app doesn’t update the flight in the My Bookings section. The flight needs to updated manually. Once that’s done, the app often can’t show upcoming flights, so really no use. If I want to upgrade or change the flight, I can never do that through the app, I need to call BA, and since they are absolutely always “experiencing a larger amount of calls than normal” (hint: maybe if you are always experiencing that number of calls, 24 hrs a day, 7 days a week, 365 days a year, it’s not a larger amount of calls than normal?) Anyway, I always need to call someone in Customer Services to get a resolution. That normally takes an hour or so. Honestly one of the worst apps for an airline I’ve ever had the misfortune of having to use..BbcrapappVersion: 6.1.2

✓ ConfusingI find this app overly complicated. Difficult to easily find mine and my wife’s boarding passes easily..RW0947Version: 6.1.1

✓ Still no Apple Wallet for Membership CardStill after 3 years of people requesting this feature you still haven’t added this simple request. Allow us to add our digital membership card to Apple Wallet. It’s 2020. And every other airline I have can do it. Except BA..MriksmanVersion: 5.73

✓ What is the purpose of the app?What’s the purpose of the app if you’re automatically directed to the website? And it takes 30 minutes to navigate this trash website to save BOTH boarding passes for two people as it only initially allows you to save for the person who booked the flight. SHAME on the people who get paid big money from these expensive flights so run a website and app less convenient and efficient than the competitors who don’t try to hide that they’re cheap and gross. A bag of crisps and a bottle of water doesn’t make up for the hour you spend in total trying to check in and get digital boarding passes..Paula_dubzVersion: 5.95

✓ Carte d’embarquementL’application fonctionnait très bien jusqu’à deux jours avant l’enregistrement de la carte d’embarquement. Depuis ce temps l’application ne fait pas le lien avec mon profil et mes réservations. J’essaie d’ajouter ma réservation mais sans succès. Je ne pourrai donc pas me servir de la carte d’embarquement électronique..SlabriegoVersion: 5.101.1

✓ Very clunkyI have booked for three passengers and yet I only have access to one boarding pass. This is useless..Tanamom24Version: 5.99

✓ Why are you so poorThis app is beyond clunky and poorly designed. When other airlines have cracked this process, why have you, BA, designed such a slow and useless app at I am sure great expense. Success leaves clues. Go copy another efficient airline. Your hopeless website developers probably convinced you to waste more money on this app..200 plus flights a yearVersion: 5.100.4

✓ Has potentialWhen all the non functioning features are enabled..CntredVersion: 5.98.1

✓ Worst online checkin processJust email the apple wallet file or let you download from the webpage! The app is no good..Cycling1985Version: 5.98.5

✓ Poor customer service availabilityI haven’t been able to change personal information (phone number) for years because, whenever I try to call to sort it out, either customer service is too busy and all I get is call back later - or the time I did get through, the assistant had no idea how to resolve my problem so said she couldn’t help further so she just had to hang up on me - the show-stopper is that when I do try to change personal data and it asks for my birth date to verify my identity, the system doesn’t recognise my actual birth date! Since I can’t put any other date in there, I am totally stuck until someone at BA helps me! This could be a security breach since my birthday date simply can’t be incorrect unless it has somehow been changed by someone else? I also mailed a query about this through the “contact us” route and nobody has come back to me so I have just given up.. poor show BA….SpritelibVersion: 5.98.5

✓ Trip to Scotland from BostonI was unable to open the app and get my boarding pass at Heathrow on the first half of the trip. We were only given one hour to make our connection so I had to have an agent print my boarding pass. They printed the duplicate pass of the person I was traveling with so our photos didn’t match the name and we missed our flight because they needed time to sort it out. I spent a couple hours on return flight trying to check in online. The app kept taking me to VeriFLY which wasn’t actually needed since the covid restrictions had been lifted. We had to come very early to make sure we didn’t have issues. It wasn’t very convenient unfortunately..Toom16Version: 5.89

✓ Clunky, buggy & UnintuiativeAn absolute mess of an experience. Hard to navigate, switching between native and web inside the app. Sack the whole product team - a disgrace..JasongcooperVersion: 5.98.6

✓ Okni28Your app is horrible and it keeps asking for the same questions over and over and over and over again.Okni28Version: 5.91

British Airways works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact British Airways.