- 94.0LEGITIMACY SCORE
- 95.0SAFETY SCORE
- 4+CONTENT RATING
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Hotels.com: Travel Booking App User Positive Comments 2024
Hotels.com: Travel Booking app received 122 positive comments and reviews by users. Can you share your positive thoughts about hotels.com: travel booking?
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Hotels.com: Travel Booking for Positive User Reviews
✓ Contradicting terms and conditionThey did send me a reminder of my upcoming booking . The app did not allow me to cancel my booking prior. The next I know my credit card is charged. I am pretty sure I cancelled my reservation which did not take place..Version: 10.6
✓ Bad experience on ApHotels. Com is brill. This Ap c**p. Won’t let me log in with existing brilliant account. Heading back to url.Version: 23.30
✓ CancellationEasy to book by accident. Didn’t realise I was paying til to late . And at this time need this money. Was told by the hotel to see you guys about it and have tried to do so straight away but not heard anything back. I did book in haste when my mum admitted to icu but realised we would be by her bedside or at home waiting for calls so immediately tried to cancel. I am also aware there was warnings about no cancellations but as previously stated it was made by accident and haste. I didn’t relize it had happened til checked bank. My mother has now died and am of work. If I was richer would have flagged it to as realise everyone is suffering. Toni Robinson.Version: 12.5
✓ Nearly, but not quiteI've had this trouble before. I went to pay for my booking via PayPal, but I couldn't remember my PayPal password. I switched apps on my iPad to 1Password, copied the PayPal password and immediately back to Hotels. Where's my booking gone? I have to do a new search and restart the booking, but this time, I was booking the last available room. Wait 20 minutes and the room reappears and now I can complete the booking. Should have taken no more than 5 minutes. Took nearly half an hour..Version: 7.7
✓ GlitchyDoesn’t work as it should previous version much better.Version: 22.44
✓ Used to be wonderfulWe have used this app extensively through our international and domestic travels of approximately 6 months out of a year. Recently there was a change in the site that doesn’t show all the hotels in geh search area, it now show them in clusters that you need to click on. Also if I put in a specific town, get the results, switch to maps, the location shown is not the town I am searching for, sometimes not even close. When you don’t know an area this completely confuses the search. Or if I put in a landmark, the landmark is not pinned so I don’t know where the hotel locations are in relation to the landmark. ***please change the site back to when it was easy to search and know the result location in relation to where I am looking!***.Version: 22.49
✓ The worst apps and hotel booking companyAt all costs do not book in this company because they charge right away and would give you the stress to get your refund! They don’t have a reliable call centre to accommodate your concerns.😒.Version: 22.49
✓ Won’t use the app to make booking if there’s a better discount offerI found there’s more discounts when you make booking via app. However the app functions limited. Especially when the time you want to view more photos, usually you have to refer back to the website.Version: 8.7
✓ Very useful and great customer serviceI use this regularly it’s often cheaper than booking directly and the customer service is excellent - you get to speak to real people ( not AI ) often allowing me to reschedule due to changing business commitments - I find the bonus nights a great benefit . My only complaint is I that I wish they would generate a complete VAT invoice as the current receipts are troublesome for my business accounts Dept ..Version: 9.4
✓ Not happyI don’t find your app easy to use at all - not all my bookings are showing and even though it shows my name it asks me to sign it to collect nights when it’s showing I’m already signed in! And when I try to call to get it sorted I get a message telling me that I there’s no phone support in my location - not impressed..Version: 10.4
✓ Easy to useI joined this website and used the app. Very user friendly and I got extra discount..Version: 12.1
✓ ConvenienceGood value, competitive, very convenient having it on mobile phone, pay at the hotel rather than upfront. I like to collect points to redeem against future stays, clear pricing. The only thing I would say is I can’t seem to purchase 2 different type of rooms on the same booking, ie, 1 double and 1 twin. They have to be the same type of room. Apart from that, no problems with it!.Version: 23.15
✓ They changed the layout and now it’s not as goodI’ve been using this app for 5 years and I’m a gold member. They recently changed the layout from scrolling across to scrolling down like their competitions but now it jumps all over the place. Usually jumping you back several screens/pages. Extremely annoying and I’m at the point where I will forgo my gold membership and go use one of their competitors. They need to fix this issue or put it back the way it was. 😡.Version: 10.4
✓ One keyI used to book only through you.. your rewards were outstanding.. since the new system went in place (one key) .. I’m finding better deals elsewhere.. just booked Caesar's through Southwest Airlines and got a discount better than the couple of dollars that I was going to get from you.. you tout the ability to use your rewards across multiple platforms.. but the rewards aren’t what they used to be… I saved 100 Dollars going through southwest… on just one trip.. I truly miss you guys, you’re customer support is amazing, but am on a tight budget for a while and I can’t afford to lose money.. only takes me a few minutes to find a better deal… miss you, miss your amazing customer service.. miss getting free nights…bye for now.Version: 2023.49.1
✓ Fantastic upgraded App Booking Sight (site)Thanks for helping make my day the best March 3rd ever. Here we come our family of four together for 21st lovely year and never seen Harbour bridge in Sydney so super hungry to sing ontop with the climb first then performance Wednesday Matinee at 2pm at Opera House. Here mummy comes at 40 with Daddy watching and us there love children Mia kindly at sweet 16 and my beautiful little brother who’s 13 watching her first Operatic show. Who will be there?.Version: 9.8
✓ What’s happening? App doesn’t work on iOS since UpgradeClearly this upgrade was rolled out too fast without proper user testing. The app now won’t log me in, doesn’t pull through details (like dates) to the hotel searches and needs to be constantly refreshed. Very disappointing for a huge company, with (I’d safely assume) a very large customer base all using the app. Please sort this out asap - customers are using other platforms and your hotel partners are losing sales!.Version: 23.13
✓ Mes commentairesPour moi , c’est une nouvelle application! Je le connais pas! Alors j’attends pour des commentaires! On va essayer cette nouvelle année! On verras après.Version: 22.49
✓ Great AppWe enjoy using the Hotels App. Everything is easy. Everything works well..Version: 14.5
✓ OkLoved the ambience of the hotel. The room wasn’t ready so we had a drink whilst waiting. The cost of the drink was astronomical. The reviews said each room was dedicated to a theme so we were looking forward to see what theme we would get. We had asked for 2 single beds. Two ladies in their 70’s were put on 4th floor which was a struggle with the stairs. The room, well I’m not sure how to explain. One bed was set within a wardrobe like alcove next to the bathroom. Luckily I had the other single bed. In the morning I had to help my friend out of bed as the only access was sliding herself to the bottom of the bed. The room would be ok for teenagers but not elderly ladies. Just make sure you don’t get 4th floor. Otherwise it was lovely hotel. Breakfast selection was outstanding..Version: 2023.49
✓ My stayStayed for 18 days, little hard to find at first however on arrival wonderful greetings from reception who spoke enough English to allow good communication. Room was comfortable with large TV, cleaned daily again with staff I could communicate with. Kitchen 88 at entrance to hotel served excellent food with a good variety. I recommend this hotel for those travelling on a budget and look forward to returning again next year. Thank you to all staff..Version: 2023.45.2
✓ Great value and serviceVery happy with ap and bookings, no issues great prices and free nights easy to redeem.Version: 7.8
✓ Quick and EasyApp was easy to use but I would have liked to have more filter option so it was easier to narrow my list. Specifically “How many beds required”. Even though I was looking to book accommodation for a 2 people stay, it’s not necessary that we are a couple and want to share a double or king bed. But overall have found the price and deals are really good on here 👍🏽.Version: 12.0.1
✓ OkOther sites sometimes have better deals.Version: 7.4.1
✓ Buggy app / does not work for updates iPhone usersThe website is good. I’ve used it before and found good deals. There is a bug in the search bar however. User are unable to “sort” the listings using the app. Listings appear in list format according to apps recommendation? So basically, if you want to search for a room based on price, rating or distance you are out of luck. The app has the built in sort feature, but users are unable to apply preferred sort options. I would just stick to the website platform. App has been botched recently. Do not download. This app accepts money from hotels to have them appear at the very top of your search results. Despite your financial or logistical preferences. TLDR. this app displays at the very top of search listings the hotels it receives money from. searching specifically by distance or cost is not an option on the app..Version: 13.0.1
✓ Two thumbs up!Great hotel options with an easy to use website and mobile app. Good features like pin favourite hotels into a short list for easy comparison, direct link to travellers reviews and rewards program. I’ve redeemed a few times without any issues..Version: 8.3
✓ 5* 10 yrs ago but no progress on family bookingsNo longer ahead of other apps. I guess people with kids don’t travel on holidays ;) Parents are expected to run multiple searches on different potential arrangements and combinations that might suit individual hotel booking criteria. It’s 2024. Why can’t I say 2 adults 3 kids and run a search? The app should tell me whether a particular hotel would cost $$ because it requires 2 rooms booked and one adult per room. Further, the hotel should be asked “do you allow families”? And “what is the largest family accommodated”? Most seem to be ok with a family of 4 but won’t accept a family of 5. So call that out! Highlight hotels that are happy with a family of 5, 6 or 7. Then let users know the conditions… eg adjoining rooms or some family rooms available or suites available. Don’t leave it to the user to guess what the hotel might have. So Many times I just bypass the app and call the hotels directly so what value is the app?.Version: 2024.8.1
✓ So easy to useExcellent app. Easy to use and good selection of options.Version: 10.1
✓ Very clean and tidyThe bed is a little hard Not enough towels in bathroom and the kitchen cupboards are low I hit my head a few time Otherwise it is in a great location, spacious room and great service.Version: 2023.49.1
✓ A drastic drop offThis app used to be easy to use simple and fairly good looking. It has crashed recently, looks weird, doesn’t work half the time and frankly has become useless. Not sure what is going on guys…but you need to at least revert back to the previous version which was perfectly fine rather than this rubbish..Version: 22.39
✓ AWESOME HOTELMy girlfriend & I stayed here to attend a concert in Savannah. The hotel is in the middle of a remodel & the owner is doing an amazing job updating the room. I do believe we may have been the first guests to stay in room 119. I loved the white clean look of the room & the art on the wall was beautiful. The owner did it himself! The staff was very friendly and helpful. We left to spend the day at Tybee Island (50 mins away) and I realized I didn't have my wallet. I panicked thinking I may have left it on top of the car. I called the hotel & management offered to go look in my room to see if I left it in there. He stated in the phone with me & I told him where I thought I may have left it. He found it!! Because of his willingness to go look for me we were able to enjoy our day. We'll definitely be back if ever in Savannah!!! NEVER SAW NOT ONE BUG!!!! They also have security that patrols the area as well..Version: 22.44
✓ Bedding options.,This website doesn’t allow you to choose bedding options…hotels advertise double or 2 single beds. But nowhere on this website are you able to specify. I travel with a friend and we always want single/ twin beds..,not a double or queen. I need to know I will get twin beds before I book a room. Very frustrating without this option. Other booking sites offer this option..Version: 17.7
✓ Great app one tiny issueGreat app love the ease of the searches, only small issue which is frustrating is trying to share the hotel you are interested in. When I click on the share option it crashes the app every-time. I have the most up to date version and still it crashes. Otherwise no issues..Version: 17.0
✓ Best way to book a roomAlways get great deal and cheaper price. Fast and easy to book a room any where. Safe and secure service..Version: 10.5
✓ GreatGreat place to stay.Version: 2024.12
✓ Webpage ‘Grey’Why oh why can’t I change my booking????? Why are the dates ‘grey’ and then to find a phone number to call and change the dates is almost impossible!!!! If you want people to use this website get the service back to ‘the good old days’ when it was excellent!.Version: 16.3
✓ Ruskin hotel in BlackpoolWonderful hotel staff are lovely and very helpful in all departments the food in the restaurant is the best we have had in a hotel, my husband is gluten free and he has had no problems with the food, the restaurant manager makes sure that his food has no problems with gluten, we stay in a premium room which are excellent. The managers of the hotel look after there customers with care, and the staff at the reception are always there to help..Version: 22.42
✓ Bad AppThis App won’t allow me to view deals, it keeps saying try again later which has been happening for ages..Version: 11.2.1
✓ Best western travellersLoved this hotel, stayed befor and will stay again. There’s a nice walking trail 10 mins away, turn left when exiting. 🙂.Version: 2024.10
✓ Great app, but changing booking could be made easier.Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!.Version: 7.6
✓ EXPEDIA’S OFFSPRINGThis is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change..Version: 12.8.1
✓ Customer careI was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors..Version: 13.1.1
✓ Great way to find your accommodation when travelingWe’ve always used this App when traveling even down the South Island it was great best way to go I would recommend anyone to use it....Version: 14.5
✓ New updateThe new update takes longer to load and is not that user friendly especially for changing personal details. I’ll only use this if the deals are considerably better than elsewhere. It’s also very bad for the money to be debited in $US. my cards are $SGD or Indonesian rupiah or $Aus and I loose on the exchange rate. Makes me less and less inclined to use it. What the hell I won’t..Version: 8.0
✓ Customer service is the worst, car below industry standardStandards of the trade itself are not upheld and this leads to major stress attacks on body and beingness. Lack of respect and integrity for ones time. Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay. And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self. And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support. 8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job. Sad..Version: 13.0.1
✓ Loyalty programIt’s great how quickly the free nights rack up. I recently booked and was concerned when I applied 2 free nights to the booking but the booking timed out before I could complete payment. When I logged back in the system had deducted 2 free nights from my account however it rectified itself within 48 hours - without having to call and be on the line internationally for hours! Relief to see and booked with the hotel I wanted with 2 free nights applied again! Happy days !.Version: 10.6
✓ Easy to use and everything is clearIt is a very user friendly app.Version: 9.9
✓ AwesomeMy ‘go to’ app for all my accommodation bookings. Love the reward system. My only negatives are the currency of my rewards value is still in my previous country’s currency, and I can’t change it, which is annoying trying to work out the value. Secondly, I need a tax invoice and I can’t get one if I pay online, so I need to book ‘pay at property’ and sometimes there is nothing suitable. Only little things, otherwise I love it..Version: 17.6
✓ Unable to update private account details on appAlthough this app is extremely good for what it offers in he way to find you a excellent hotel for the weekend in my case. I am unable for some reason to alter/ update private details to which I can not under stand. I have called the help line but the automated system is unable to understand me making it useless when it come to my situation. To which I am sorry to say but hence the 3 star rating.Version: 11.6
✓ No goodDoesnt have our last booking and we have no points for our stay in ceonulla? I called the number to talk it amsays it can not connect so i push message butwontlet me message? How do i get my points?.Version: 11.4
✓ Ease of bookingLove using the App Have had to book up to four weeks accommodation in the States from New Zealand Great range of properties with great prices Then at the end of it we get free nights! Woohoo!.Version: 11.5
✓ The Fox, Much Wenlock.We had two lovely nights at the Fox, run by Olivia and her lovely mum. The warm welcome and friendly atmosphere of the pub was a true reflection of the delightfully historic, atmospheric and pretty town. The food is delicious, good home cooked fare, generous portions and locally sourced. Everything is clean and comfortable to make the stay very pleasant. The age of the building can lead to some issues, such as uneven bedroom floors, but it’s all part of the character and charm. It’s an ideal base for visiting the many beautiful attractions in the area. I very much think we’ll return in the future..Version: 23.21
✓ Easy Too UseGreat prices and informative site. Recommend..Version: 9.4
✓ Abode Woden march 2024Tidy enough hotel but a few things that should be mentioned. There is no car park except the public car park directly adjacent. It fills up by 8.00am and is fully occupied until very late as there are clubs etc nearby. The room has a tv system that said could cast from your phone. It didn’t work and I’m an IT expert. There is no Foxtel so you’re stuck with free to air which is very disappointing. The corridors are being painted so there was lots of dust from sanding constantly in the air and on the walls the cafe is quite good and had a reasonably varied menu. Needs to open a bit earlier though. Looking closely at corners in the bathroom it’s pretty ordinary. There’s fluff and dirt in every corner. Not enough power points for todays travellers needing phones computers iPads etc to be charging simultaneously. Only one point on each side of bed that has the lamp connected. Overall I would rate this as just barely comfortable..Version: 2024.10
✓ Hotels.com is great. Makes booking hotels easy.Hotels.com is great, makes booking travel easy and the benefits are awesome!.Version: 2024.12
✓ App updateSince the update to the app, I’ve not been able view my account or look hotels for later in year, as I don’t have the most up to date ISO on my iPad. It doesn’t give me the option to use an older version to view my account or look for hotels, as not everybody can afford to upgrade a new iPad to have the latest ISO. It looks like I’ve lost all my rewards that I’ve collected over the last 12 month. Regards Natalie.Version: 23.28
✓ Map view is horrible!!!Once in map view on an iPhone and you’ve viewed a possible property, the property information window takes up half the screen and there is no way to clear it. Which makes exploring the rest of the map very difficult and annoying. It be very useful if the app developers could add and small X or something to close the window so the whole map and available properties can be seen. Thanks, please sort this out..Version: 23.25.2
✓ Not HelpfulI booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!.Version: 11.2
✓ Gold silver members ????Needs to be improved by 70%, as you can see I am travelling but I have traveled and lived in all parts of the world, If I was given 1 week to crest that gold members locked search page or silver, I am sure I would bring an extra 40% more clients that are high flyers and have monthly competitions of members with the highest month activity and spend a little and word of mouth is the best client drawer, this needs immediate action, I spent over $100,000 with your deals my friends have found a new site and I have missed out on so much..Version: 10.8
✓ Unable to update account profile. Cannot get receiptsI called and asked them to change my email so I could get a receipt. They sent a receipt with no identifying information on it such as what it was for or which hotel and they sent it to my email I asked them to update but they never updated the email. The settings button on the app should allow users to change emails or contact info..Version: 9.8
✓ Hotel.Com App is easy to use!The app is very user-friendly. Very easy to navigate around and the hotel information is helpful..Version: 6.6
✓ Great locationI have loved my stay in Sachseln, the hotel is nice and quiet away from the hustle and bustle of the city. The staff have been lovely and very thoughtfully saved me a table on my last night knowing they were fully booked. Will highly recommend to all my friends and family to stay here..Version: 23.33
✓ This guys are good! Fast and swift and easy!Good price on all my stays. Well done!.Version: 6.6
✓ Great hotelThis is the 2nd time my partner & l have stayed here 😀 beautiful hotel & scenery and so peaceful, we stayed in a superior room, such an immaculate clean room, providing everything you need, hair dryer & iron board, tea coffee biscuits, fridge with goodies in toothis room also had a bath & shower😀 the double rooms are also lovely too, but not every room has a bath, so l would double check when booking if you require a bath. Breakfast is help yourself, yogurts, fruit, choice of cereal’s, toast & jams & a few pastries, and if you fancy a full English, or vegetarian, you can order. I can’t fault this hotel, lovely helpful staff too 😀 we can’t wait to stay here again in the new year. Thank you to everyone for making our stay such a lovely memorable one 😀 There is only one thing that my partner suggested, and that is he was not over keen on the sausages, no flavour or seasoning, he said he would rather have 1 descent sausage than 2 that tasted cheap quality value sausage’s, and as he is a chef himself he knows. This is definitely not a complaint just a suggestion, as part of a good full English, a good quality sausage as it makes the breakfast. The rest of the food was great thank you. With the breakfast being £15 per person l do agree that it would be better to have quality sausage’s. Thank you 😀.Version: 2023.45.1
✓ Horrible customer service BEWAREI kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer.Version: 13.7
✓ Changes??Ive loved this app for years but I’m seeing some changes. My main issue today is that I keep entering 4-5th Feb, but the lists keep coming up showing 14-15th Feb. Every single time I click on a site it’s reverted back to the dates I don’t want. I change the date and it changes back to the 14-15th when I click the next property. Seriously annoying and serious easy to book the wrong dates. Also the map seems to have changed and you have to keep clicking on “search this area.” I may be wrong or may be confusing this with another site, but I’m sure the availability used to automatically appear as you moved the map. Otherwise…. Best rewards system on the market. Would like to see another level or 2 with additional benefits over Gold..Version: 23.3
✓ Very friendly and professional staffArrived at the hotel in an early morning after a long overnight flight without much sleep. We went to check in and was not expected our room will be ready for another few hours. The reception staff is very helpful and understanding, promise will give me a call once our room is ready for an early check in. Not long after, we got a phone call and our room is ready! Managed to get some rest right after and was able to enjoy a great evening in Auckland!.Version: 2023.45.1
✓ FantasticEasy and helpful.Version: 2024.13
✓ Good App easy to useApp should always show additional services that are prepaid- breakfasts!!.Version: 10.3.1
✓ Was better beforeThis latest layout is terrible. Not user friendly at all and missing some of the old features. A big step backwards.Version: 22.39.1
✓ Fabulous location in heart of NarbonneOpposite the cathedral, around the corner from the main square, canal, market, bars and restaurants and only 10 minutes walk from the train station. Excellent breakfast, comfortable bed and really good shower. Woman who welcomes you and looks after the room is extremely friendly. To reach the room 2 flights of steep stairs so only suitable for able bodied, otherwise brilliant place to stay in Norbonne..Version: 16.6
✓ Amazing stayHonestly one of the best hotels we are ever stayed at for this price. BEST VALUE FOR MONEY. I had a apartment feeling with cooking facilities in each room, washing machine, plates and cooking utensils. It was extremely clean and extremely comfy large beds. Shower was insane good. Initially being in a brewery and on top of a bar was concerned about noise levels. This was NOT as issue at all. Best sleep had in ages. Reception staff present 24/7 and willing to help and answer any questions even via WhatsApp. Was very modern and perfect location (only took us 17 mins to get to King’s Cross) 3 minute walk to overground and after 2 stops your on the tubes. The cafe sells very good coffee and perfect for breakfast. Lovely food sold if you want as well. Very hipster feel to whole hotel. Loved it and will stay in Locke hotels again. Perfect long weekend away with the wife and no children for once..Version: 2023.48
✓ Forget the price matchAs for price match forget it just go with the cheapest option. They make it very very difficult, They should be glad I bothered to ring them for price match. Now I don’t bother,.Version: 22.42
✓ Marina Banderas Suites, Nuevo Vallarta MexicoThis by far will be one of the easiest reviews to write. My husband and I stayed a couple of nights at this resort and will be recommending it to all my family and friends. It absolutely is a gem. The rooms were nice and clean, the personal touches(fully stocked mini bar), was outstanding. At first we were a little Leary with it not being a large place but the staff, especially Alida and her daughter Alida, made us feel welcomed, and safe. They were extremely helpful and ALWAYS made sure we were taken care of. The on sight restaurant was excellent!!! The food was delicious, and they too met every need and/or request. We really, really felt welcomed and very well taken care of. I actually hated to leave. Staying there was the absolute highlight of our trip to Puerto Vallarta and an all around great decision I will definitely miss you all and hope to be back soon. Pam&Joseph W., Chicago, IL..Version: 15.5
✓ Super helpful!!!I accidentally booked the wrong night, they were super helpful and changed the night for me!!! Very appreciative 🤗.Version: 2024.10
✓ Easy to use and awesome way to manage your bookingsNice simple interface. Easy to sort hotels by location, ratings, price and filter. Good rates offered for a good range of hotels. Love getting a free night after ten night stays :-).Version: 9.1.1
✓ Ugly logoGood app otherwise.Version: 23.12
✓ Customer ServicesVery poor Customer Services where the Manager was adamant that he was unable to override the excess payment of Taxes on my Coupon which I had received for a previous hotel that had given us very bad services and rooms. There was no mention of the voucher when given that I would have to pay extra. The communication needs to be improved. This is not being truthful upfront and on query, the manager was not helpful at all. All he kept saying was sorry and unable to assist which as a Senior Manager in Customer Services myself, I am fully aware that a manager has the authority to override in the interest of good customer relationship..Version: 8.2
✓ Hard to find saved listThe app often logs you out and it’s really hard to find your saved favourites, there used to be a little heart symbol you can see on the bottom of the app. It also keeps not adding the phone number etc even though it’s saved in profile. Otherwise it’s pretty good..Version: 23.4
✓ App needs work!0800 number doesn’t work and all bookings don’t show up....😡.Version: 9.7
✓ A lifesaver!I love this App! I am a frequent user and a Gold member which provides dedicated 24 hour support. The support has been brilliant - I booked a hotel for my 19yr old son in London and when I dropped him off at midnight he had forgotten his ID and the receptionist wouldn’t accept his University ID even though it had his photo and Date of Birth. We were stuck with nowhere to go as the hotel refused to let him check in. The gold service helped me find another hotel at 1am which was really close and they resolved the dispute with the original hotel the next day. Definitely a lifesaver!.Version: 9.7
✓ My go to app for hotel bookingsI love collecting free nights! Better priced hotels and better quality hotels on this app and even if the hotels are a little higher in price just check the inclusions! Most like wifi are standard when others apps will give a lower price for the same hotel but you have to pay for wifi. If it’s the same and priced a little higher, just add up the value of the free night and we’re winning each time! Great customer service and fast refund decisions when necessary..Version: 11.7
✓ FailDownloaded APP after booking online - created app account. But the APP doesnt even recognise the confirmation / booking number or last name. Can’t progress at all..Version: 6.8
✓ Simple, but satisfying.The hotel is not much to look at from the outside, and the lobby and reception area is pretty dated, but I found the rooms to be very pleasant and cleverly laid out even though the room I chose was quite small. The hotel could certainly use some updating, but it was clean and very comfortable and I found staff to be pleasantly helpful. The bigger surprise was the free breakfast, which was really quite good considering there was no additional charge for it. If I could just spend a little time with the chef and teach them, how to properly cook bacon, breakfast would be a home run. I should mention the fact that I would’ve considered the hotel to be an excellent value if it had been twice the price. I paid a little over €60 for a Hilton property. I would call that one heckuva value..Version: 2023.49.1
✓ Why pin a hotel if these can’t be shortlisted?Why provide the option to pin a hotel if you can’t filter so only pinned options are shown. I would like to shortlist my choices and then review them. Why do some hotels show two rooms available to book at different prices but no way to see what is different between the two rooms? When hotels have breakfast available as an option it would be nice to filter so that prices shown include the breakfast..Version: 8.7
✓ Great accommodationWe had a great six day stay at these villas. The staff are exceptionally friendly and the facilities are quite good. Location is great. Just close to the sea and access to shops and other facilities is good. There’s only one disappointment and that is the way that the bedroom is constructed, the ceiling is open to the kitchen, lounge area. This means that the air conditioning from the bedroom is not very effective. Because the cool quickly is lost to the outside spaces. So, despite the lovely environment of the unit, it was not as cool with the air conditioning as we would have liked. The other thing that happened to us was that the pick up driver who was booked for our pick up from the airport when we arrive did not show. This caused great personal inconvenience because it was 2 am and arranging alternative transport was not easy..Version: 2024.12
✓ Prefer the other booking schemeThe other one had each choice listed down the page and was much easier to compare and seemed to provide more information. This was the reason I’ve never used the app because it is like this booking platform. Not fussed..Version: 9.4
✓ WonderfulWonderful. Very easy and fast.Version: 9.3
✓ Very useful appThis app is well done, mostly. It’s relatively minor flaws probably stand out more because it is so close to being perfect. It is very convenient for finding and comparing places to stay, and some of the pricing is good - often better than going direct to the hotel. My main complaint is that when searching for hotel rooms you have to be careful you don’t get shown beautiful rooms but later discover that you have been put in a dorm. This happens even when you specifically filter out hostels. Unfortunately there is no option to filter out dorms. Also, the photos can be misleading. I would be much happier if the photos were of the rooms offered instead of the most glamourous and expensive suites the hotel has even though you may have searched for a basic room. Perhaps guests could rate the accuracy of the photos to help prevent the hotels from pulling the ol’ bait-and-switch..Version: 11.4
✓ InformationThis app is easy to use and helps keep track with easy to access receipts for when it comes to that time to do expenses..Version: 22.42
✓ Excellent app for hotel bookingBrilliant app for seamless merging with TripIt app which is brilliant for all travel planning and so good that email confirmation and cancellation are picked up automatically by TripIt app. Great hotel selection even in remote country areas of Melbourne. Uses modern technology to the best advantage. Highly recommended I planned a beautiful urgent trip from Sydney to Melbourne country regional and got great choices and good value for money low price. Highly recommend. Joshua.Version: 10.4
✓ BarazFantastic website extremely helpful.Version: 13.5
✓ Warning read this before bookingI have just booked a hotel only to be told after paying that there is an additional charge at the hotel top of what I’ve already paid Beware of this web booking it’ll say this is the price including all taxes and fees are they will charge you extra at the hotel or apartment for so-called cleaning fees beware of this I don’t suppose they’ll post this though.Version: 8.0
✓ Very goodHave online chat and more suitable.Version: 23.19
✓ Map searching terribleUsed to be able to search an area by zooming in and around on map. App would refresh search and provide more hotels to consider. Now only the original search shows up on map, if you want to search nearby you can’t. Really annoying.Version: 8.0
✓ Pretty ComprehensiveIt works pretty well as a comprehensive source of all info relating to hotels/places you might stay that you may book, but it doesn't integrate with other sources of info, for e.g. Googlemaps, so if you're looking for a hotel near a given postcode, you have to keep switching back & forth between apps. Nevertheless, once you've booked, its intuitively layer out for finding whatever you might need....Version: 9.5.1
✓ Unable to see my bookingEven though I have refreshed, deleted, reinstalled the app, I am unable to get all the information, ie my bookings. I have an iPhone 7 Plus so not sure if this is the reason. I have complained many times and a year ago I was told it was a temporary issue and it was getting fixed. I only get all the information when I login to the website..Version: 9.3
✓ Great StayWell-located, comfortable, clean and lovely. Will return..Version: 2024.12
✓ Ideal location and spacious apartment.These suites are really the best place to stay in Darwin and we’ve been regular visited and stayed in a number of Darwin hotels. The location looking over the waterfront (and the ability to just wander down and have a quick swim or some fun in the wave pool) with a number of restaurants along the waterfront, is perfect. The apartments are spacious with all mod cons..Version: 2024.6
✓ Double charged.We paid for our booking through hotels.Com and when we got to the hotel they told us the room was not paid for and we would have to pay them directly. Please tell me you did NOT pay for the hotel from my booking. Also was the payment through Hotels.Com in USD or CADollars? Thanks Leigh Holts This was for my booking in Hawthorne on March 28, 2024.Version: 2024.12
✓ Difficult to find saved propertiesUnlike other more advanced hotel search engines, you cannot look at your saved properties easily. The only way to do so appears to be to repeat the search and then properties can then be seen. This is awkward, particularly if you are trying to plan complex trips. Clearly the programmers responsible for this never travel themselves. You should check any “improvements” made by your programmers with real travelers before inflicting their changes on your customer base, unless you want to lose it. Needs improvement.Version: 23.19
✓ Changing of currencyAlthough I spend a lot of time and would like to pay in Euros as I’m English and want the English language as my language when I change to Spain it also changes the language to Spanish, in the past I could just change the currency but now will not let me ? Hence three stars would have given 5 if it still allowed this option.Version: 23.10
✓ One stop appIt’s really nice that this website makes it a lot easier to book a hotel room anywhere in the world what you see is what you pay how awesome is that I’ve done the other website and it’s not always the true price that you see you pay bit more hidden cost they collet Texas..Version: 9.3
✓ Relaxing weekendHad a lovely stay in Aber this weekend stayed at Robs b&b he was welcoming and very chilled. Room we had was adequate most importantly we slept well the bed was really comfy after a day out we’d go back to our room and I enjoyed the bath which was a roll top Victorian was amazing. We enjoyed our breakfast each morning which was cooked by rob it kept us going throughout the day we had fresh eggs from his chickens and I even managed to bring some home with us. Rob has a policy which allows dogs it really didn’t affect our stay the dogs were well behaved. His hospitality is impeccable we can only be honest if your an animal lover and don’t mind having animals around at breakfast then you’ll enjoy your stay. The b&b is a very relaxed place yes the rooms are a little tired but if you can look past that you’ll enjoy your stay..Version: 2023.43
✓ They’ve made some improvementsAlright, been coming here for a few years now, it has overall gotten better over the years. There are still some other improvements they need to work on. Hand held shower heads in the shower. This one is small but I’ve been to Europe a few times and this is now the standard to have. Better WiFi repeaters in the building. The second you close your phone it loses signal. My girls phone would lose signal while she was using it. And lastly they have to keep an eye on their luggage carriers better. Three different people just kept the luggage carriers and never brought them back for others to use. So had to take multiple trips with our belongings. We will continue to go here as logistically it’s super close to our families house. But they still have some things to fix..Version: 2023.45.1
✓ Just wowEverything I was expecting ++++ this is the difference between those providing a service to facilitate a purpose vs just a pay cheque. If you want to get up and close to the animals and stay somewhere outstanding look no further..Version: 2024.6
✓ Glitch found on iPhone & iPad appOverall, this is a good app. It gets used on a weekly basis with no real problems. Over the years I’ve been using this app, it’s improved a lot. But recently, since I can now air print to my home printer. When you select ‘View Receipt’ that works fine. If you then press the share icon in the bottom left of the screen; the app crashes, closes down and returns you to your Home Screen on your phone or pad. Not sure if this is an issue with anyone else, but at present, I have to resort to using my home computer and logging onto the website to print receipts off. A minor inconvenience I know, but it would save time and energy if I could print straight from the app..Version: 16.8
✓ Katy and Brad MentiplayDear Mr Fiorito Antonio, It is most important to my husband Brad and Ithat we share how wonderful Franco was when caring for us in the Dinning room each day for breakfast. He is a wonderful human being who goes beyond the call of duty, every single day . He was beautifully considerate, respectful and approachable, added humour to each day and as I said to him “ He was like the bright sunshine, creating a warmth and a beauty that transforms ones experience “ Our life is at an incredibly challenging time right at this moment due to a recent diagnosis, Franco helped us to forget about all this and just be very present to the present, for this, we are truly grateful. Please pass on our respect and thanks for Franco’s loving kindness . Warm regards, Katy and Brad Mentiplay..Version: 11.2
✓ Wonderful resort with a great spa and excellent foodMy husband and I spent 4 nights here in one of the Preferred suites. It was worth paying a little extra for the better room and “Preferred” status. It meant we could go to a separate lounge in the lobby, faster checkin and eat at the a la carte restaurant on the rooftop (the Observatory with a great view), as well as use the pool and lounge chairs. The food was amazing at the Market Cafe buffet and all the speciality restaurants we tried (Ember, Bisou, Seaside Grill and the Mexican). At the spa, my husband had a wonderful 80-minute massage and we both loved the aqua therapy that was included. It was much better than expected and I felt incredible afterwards so don’t miss out on it! The entertainment throughout the resort was truly above and beyond any all-inclusive resort we’ve been to, including another Secrets resort. In every restaurant and by the pool, there were seriously talented singers or musicians. The shows at night were spectacular, especially the Elements show which was different from anything we’d seen. During the day, there’s aqua aerobics and volleyball in the pool which were fun. The fitness room was very good and I was able to use the studio to do my own online workouts before the yoga classes started. On the beach poolside, there was drinks service and some one to help you find lounge chairs, set up your towels and umbrella etc. There are so many pools to choose from, and lots of palapas on the beach that you can find a spot no matter what time you arrive. Service was very attentive and friendly. Overall, we loved our stay there and would go back..Version: 2024.12
✓ Easy to use, good serviceNice simple app to use. Always have good service when i need to call. Love the reward program. Extremely helpful to have accomodation information in one place on your phone, save on the trees and handy when needing access quickly. Worth having..Version: 7.0
✓ Not bad, few glitchesA past booking is still sitting in my upcoming bookings now for half a year and I can’t get rid of it..Version: 11.1
✓ VERY TERRIBLE, NO GOOD, HORRIBLE CUSTOMER SERVICEThe experiment was good at first, then I have to call in and change my staying days to later due to travel issues. I call CS, waited for an hour or so to change my booking days. They said everything is gone thru and I was all set. Until the days before my staying, I call the hotel and they said there no booking or reservations under my name’s. I contact CS again, they said they’ll contact the hotel and solve my situation and call the hotel back to confirm later. I call the hotel again, there NOTHING under my names. I’ll started getting frustrated because I’ll already paid and the price was not cheap. I’ll contact them 2 more times and every time they said it will sorted out. NOTHING WAS SOLVED. I get extremely frustrated then I meet Yashna. This 5* is for her. SHE IS THE ONLY HELFUL AGENTS FOR THIS WHOLE APP. Instead of saying things like it’s will sorted out, just waited for a bit, bla bla bla…. She FOUND the problem and FIX IT. Anw, I spend too much time and too much stress using this app. Bye. This 5 stars is for Yashna..Version: 17.3
✓ Review after several years useThe best booking app by a long way. Never had a problem, always the cheapest available rate and I have taken advantage of the excellent rewards program too. I don’t give reviews without thoroughly testing the product and this one is fabulous..Version: 8.0
✓ Why ruin a good thingSo… I use this app a lot, now it’s ruined. You just can’t log in anymore, I’ve changed passwords etc and nothing…. Why change a good thing when it wasn’t broken..? I now have to open a browser, log in on their site, which is fine… but why update and app that’s now cr@ppola..? To make it ‘pretty’? I’ll use up my reward nights and move on pretty quickly if they don’t do something soon..Version: 22.42
✓ Rating Hotels . ComBeen using for roughly over 10 yrs Must say has been overall a good experience.Version: 23.32
✓ EasyLots of choice, good filter system and the free night is a great bonus..Version: 6.9
✓ Very helpful personnelWe needed to change a hotel reservation and although the reservation was inside bound, the person who answered my call went the extra mile to help me. Thank you..Version: 22.48
✓ Excellent Service, Location and roomsThis has been one of the best experiences Ive had with booking into a hotel. The service was incredibly great, the room exceed my expectations and location is perfect. I highly recommend this place and I've booked slot of hotels through this approver the years. Definitely one of the best experiences Ive had..Version: 2024.5
✓ Always my go to looking for a room!Always lower rates than any other site. Confirmation before being charged and REWARDS!!.Version: 2024.10
✓ Having lots of issues with the app updating my bookings and rewardsI keep receiving error messages when attempting to refresh my upcoming bookings and also my reward nights are not updating. I’m forced to logo in via a web page to see current information. Please rectify..Version: 10.7
✓ Fantastic stayOur stay at the Meridiani Taksim Hotel was excellent. The hotel is a boutique hotel that is new, clean, and very comfortable. Its location is also convenient, especially for people who want to visit Nisantasi and Taksim. Although walking to Taksim may seem close, the road is hilly and can be quite tiring. The only downside of the hotel is that it does not serve breakfast. During the booking process, it was mentioned that breakfast could be added, but it is not provided by the hotel itself. Instead, guests have to go to the hotel next door, and unfortunately, the breakfast there is not enjoyable. Nevertheless, the hotel is definitely worth its price, and the staff members are very friendly, especially Eyman! He provided exceptional service and made sure that each of us was comfortable. He went above and beyond to ensure our happiness. I highly recommend this hotel..Version: 2023.39
✓ Great & easy to useI have been using this app for over 5 yrs. I find it quick & easy to use not only for accommodation in Australia but overseas has well. The people in the help centre for the app are polite & understanding when it comes to a cancellation or change of last minute plans..Version: 23.31
✓ Customer service is horribleThey do a bait and switch they give you codes for extra stamps that you won’t get instead there system conveniently don’t show something that you know you did gold membership also a lie you never get the perks they say you will and when it’s something simple to fix they give you the run around so after many years of using the service and average 150 ish nights a year I will book one more night through them to get my free night which I should have already had then I will no longer use them or their parent company Expedia and I think the only way to stop these crooks these liars is by boycotting there services until they realize that the customer is what keeps them relevant DO NOT USE THEM THEY WILL CHEAT YOU IN THE END AND THEN ACT LIKE YOU DONT KNOW WHAT YOU DID. Oh the offer you a coupon for garbage because no place I stayed ever full filled the perks they claim you will get.Version: 15.9
😕 Hotels.com: Travel Booking Negative Reviews
