Whitepages People Search Negative Reviews

Whitepages People Search App Complaints & User Negative Comments 2024

Whitepages People Search app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Whitepages People Search? Can you share your negative thoughts about whitepages people search?

Whitepages People Search for Negative User Reviews

✓ Greedy!I have had this app since it became available, on my first smartphone. As I search for a few addresses I have lost, its asking me to pay. What? Its always previously been free. I just read the description, pay $5 for 20 searches? Or 3? Its as clear as mud. You guys went the wrong way. You could have sold so much add time, and freebie lovers like myself would have tolerated a 15 second add for free use. Good luck, I just deleted and so will many others who find your decision to charge unfounded. Remember free telephone books we got yearly? Those certainly cost a bunch, yet somehow we always had one. I’m sure it was rolled into our home phone bill. Why not strike deals with cell carriers as home phones become useless? So many other options. Ah well, its a killer opportunity for other app makers to make good use of your bad choice..RowjeanaVersion: 3.7.1

✓ Updates break app.It seems like every time this app is updated it gets broken. This latest update on September, 2018 will not even install. Deleted the old version of the app and tried to install fresh. No luck. This app used to be great, and following with what some other reviewer’s have said, if it ain’t broke don’t fix it. Lost one star for me. But in all fairness I truly can’t review the app because I can’t get it to install, load or open. Maybe I’ll try again later. iPhone 7 Plus running iOS 12. Update: October 18, 2018. I updated my iPhone 7 Plus to iOS 12.0.1. Try to install the latest version of the white pages app. This app absolutely will not install on my phone. I’ll try later to install through iTunes from my PC. Maybe I can get the app installed and give a proper review if it will load..El GeevsoVersion: 3.3.11

✓ If it’s not broke, don’t fix it!The app was great the way it was. My lame iPhone did automatic updates and installed this latest version. I wish I could undo the update. The latest version took the simplicity and versatility away and replaced it with a very limited version. The original version, or just prior to the latest update, had four categories which enabled you to search for a residential listing, business listing, a reverse phone number search, and a reverse address search. The business listing gave you the option to search by a list which sorted by proximity, or you could view a map that used location services to show what was closest to your position. You could easily expand the distance to look beyond your locality. The reverse phone number and address enabled you to find a a person, business or place, that you may only have some, but not all of the information. Everything worked great. And now, not so much. Confusing, limiting, not user friendly. Maybe there’s a learning curve, but like I started with, if it’s no broke, don’t fix it!.OldsurfingdudeVersion: 3.0.0

✓ No longer usefulI have relied on this app to help me find an address for a friend or relative for years. Now because of an update or whatever, I can no longer do this. At all. Not a single address. Unless I have premium access. I’m so frustrated that I had the perfect little address app that was so helpful and has now changed into something that I didn’t download. When I downloaded this app years ago, I wasn’t looking for something that required me to purchase a premium account to access the information I was looking for. I downloaded it to use as it was developed at that time. You completely changed it. I’m upset because what was working great no longer works AND upset because I’m wasting more of my time writing this stupid review that isn’t going to change anything..TRsMomVersion: 3.3.27

✓ Wrong infoI always use to find addresses for birthday, Christmas and other cards. Should just go back to good old paper write in address book but I’m to lazy. And sometimes I’m at work when I realize I need the address. Well, latest update, some are in premium. What the heck, I’ll pay the $29. DON’T DO IT. I entered in phone number search. NOT ONE WAS RIGHT. I did a number search on myself. I have had this number for over 25 years. Some random lady shows up on the search. Let’s try my daughter. Some random guy shows up. My husband next. Some 77 year old man in the results. My husband has also had his number for over 25 years. So if you’re looking for accurate info, go elsewhere. Just did a search on my name. Where did they get these random numbers? Apparently I have a phone number from the other side of the country. Thanks for nothing..LyneebobVersion: 3.9.9

✓ No longer functionalThis app used to be great but they changed something and now it just goes to a blank white screen with a spinning circle when searching, never returning a result. If I try to look up ones In the recent history area, it says that I haven’t unlocked my contacts for this to function yet, yet there is zero places to “fix” the issue that was never an issue before the app broke! It’s useless to try and contact customer support because every link they offer to contact them goes to a webpage that doesn’t work. If you do finally get the email format to come up , when I send the email it is immediately sent back with an unknown address warning. Today I saw there was an update for the app and assuming it was the fix, I updated it only to find it still does the same thing! What exactly were the “bug fixes” that were “fixed” in this latest update then? I can assure you the biggest bugs are still So yeah.. I’m canceling my subscription. I wasn’t able to use even one of my 20 prepaid lookups this month. Thanks developer guys, for dropping the ball on this app!.IMissCobainVersion: 3.3.36

✓ Seriously?I've been using this app for years and loved it. It was my go to app for every phone number and address. This last update is absolutely terrible. I used to be able to put in my info and get results in a few seconds. Now, I'm lucky if I get anything at all. It either acts like it's loading for a couple minutes and gives you nothing or when I put the info in it's says it doesn't exist. I was even standing in a store that was very much so still in business and tried. This was by far the absolute update worst update in the history of updates. So very disappointed and will delete this app if something doesn't change soon. I would give this new update no stars if it was possible..RiamarieVersion: 3.1.2

✓ Agree...if it ain’t broke...If you have not upgraded to the latest version, don’t do it!!! I have to agree with the review that said if it ain’t broke, don’t fix it. I wish I could undo the update. Everything they said was spot on. It’s not user-friendly at all. Also, there is no unlimited number lookup, unless that’s the premium service. I wouldn’t know, because there’s no intro upon opening the new version to explain the difference between a premium service and the other membership. For a regular membership, you only get to look up 20 numbers a month. The other version was unlimited and was $1 less. I don’t mind paying the extra dollar, as long as it still unlimited. But again, I don’t even like the upgraded version so I’m not paying for anything. I’ll be looking for another app that offers a better service..Kimmi2369Version: 3.0.0

✓ Unauthorized paymentsI downloads this app and did the free trial and only to find out that this all does not give accurate info I canceled my subscription the same day I downloaded which means I should not be getting no charged from this company and it has been 2 months since I canceled and removed this app and this company is still billing me and I an in the process of finding out how to report them because now it appears that they are stealing money from me with these unauthorized Payments so to everyone do not download this app the service is not what you are looking for the info they pull up is not at all correct and they will continue to take your money after you have canceled your subscription but they are going to refund me and stop taking money from my account in t ASAP.Reece38Version: 3.3.29

✓ Similar problems with spinning progress sprocket..I’ve use the service and paid for the premium portion for a number of years. Overall the service itself works well. But as other people have mentioned here, I also, in the iOS version of the application have had the perpetual spinning wheel with no results. I have deleted and reinstalled the app logged out log back in many times. I did write to their support group recently, they intimated that they knew there was an issue in the app, & the best suggestion provided was to use the website. But that of course is tricky to do on the phone which is why you use the app. For the time being I took myself off of the premium side of the service until this gets resolved. But the service does legitimately work very well, so I would love to see this issue with the iOS app finally resolved. I have been experiencing it nonstop for over two years now. It’s a long time for a big to remain in an app that’s being updated, &So many people experiencing the same problem. I will say five stars on the website version, but not for the app in iOS. That needs help yesterday. RM.Randy MMVersion: 3.3.55

✓ Rip-offI have spent over $700 in pro subscription and background purchases in the last 3 years. A week ago I was kicked from my account and unable to login. I contacted customer service and was notified that my account had been bugged through their system and I would not be able to log back in or receive a refund. I have called back a few times to try to log back into my account but each time have been told that I am unable to and also unable to use the same email to use a new account, which is my only email. The customer service has been no help at all and has only told me the same things and told me that it’s unable to use. I have 650+ contacts and now am not able to use my account which is my main app for work. 2 weeks later and no refund and no way to make a new account since I have one email address. Will be finding a new system for background reports..Maser12345678987654321Version: 3.3.32

✓ Developer Response is greatI loved the original app and have written two prior reviews with 1 Star. Both times I’ve received replies from the developer with help in understanding what changed or explanation of what they are working on. And turning location services back on to retain my last city entry (not sure how I turned it off) was my error that in my frustration I blamed the app. My apologies. I still miss the old one but can work with this one. For most of what I need it still functions the same - getting from point a to point b in town. My own personal data is incorrect, but that may have been true with the original and I never was inclined to look up my own name. (I assume the database accuracy is independent of the shell overlay created by an app.) It would be nice to have an easy way to alert someone to correct it. My current address is correct but it is placed below an address in another state I’ve never lived in. There’s also some address data errors for a friend I checked as well. As soon as I learn how to correct mine, I’ll tackle hers. All in all, if we were rating developer response I’d give it 5 stars. But 3 is the best I can give it based on the app itself because I compare it to the original — nothing is an improvement for me..YourBigSisVersion: 3.1.5

✓ Upgrade Your App Base’s Data MiningIn this day and age, knowledge is power, and old knowledge of what WAS has no comparison to current knowledge of what IS. Those who need up to date information and turn to your White Pages to obtain that information are getting obsolete pieces from the past. I wouldn’t have bothered to look at all if there’s nothing from the present day to reveal validity of character and identity. People change. Maturity is a guarantor of that fact and it’s not correct for you to claim your app provides a way to lookup people. Your app provides a way to lookup what people WERE back in time! I am not so interested in a history lesson as I am a recently documented event that shows the contemporary character & nature of the human in the search light of your application! Bring it up to speed, please! Faster !Give it a 5-G Booster!🤓.SylvanusSkyldVersion: 3.3.55

✓ Disappointed!I downloaded this app almost three months ago. I wanted to gain access to everything this app had to offer so I ended up paying $4.99 for it. There was an unexpected charge of the same price the next month but I didn’t mind because the app was useful. Recently I have been having trouble with this app. I would get emails saying information had been updated on a few contacts I’m following but when I open my app to see what’s changed it says I haven’t unlocked my contacts yet. (?) So I chose to automatically unlock the contacts when I thought that’s what I did when in an option when I chose to actually pay for this app. When I looked up myself (for example) the information is very outdated. It is this way for other things I looked up, as well. Also, when I search for a contact that I supposedly unlocked nothing will happen. I’ll type in the name, a few of the results will pop up, I click on it and it begins to load. The app will just keep showing me its “loading” symbol and nothing will happen. Hopefully I can get answers as to why this app has begun to glitch after payment. It’s really frustrating because I have paid and are eager to see what is new with my contacts but can’t because the app just loads all day..HersheyykiszVersion: 3.3.12

✓ Not Premium!Excuses, run around, glitches, you pay for premium for what you get for the free version. Excuses from customer service. Don’t waste your money like I’ve done for year! The above is a review I started about a year ago. I canceled the service around that time. I started it back up recently and noticed the same exact issue. I contacted customer service again and was given the exact same response. It seemed like a copy and paste correspondence from my contact a year ago. I was told not to click on the premium name when looking up anything. This doesn’t work either. Today I started reading reviews and realized so many people with the same issue as I’m having. Those reviews are current dating back to over a year ago. I’d like a refund! I’m sure that’s not going to happen!.Kimann115Version: 4.0.0

✓ Horrible!I paid for two consecutive years of this. The first year and a half were fine and then the last six months I canceled my yearly subscription, although I was going to renew it later, and as soon as I did, that I was unable to access it on my computer and they told me that was because I turned my automatic renewal off and then at that point I could only look at it from my phone, which is a total scam because I should be able to look on it on my computer like I paid for. I don’t look at my phone for stuff like this. I looked at it anyway and it doesn’t let me on my phone either. I paid for. I couldn’t use this for about six months and they will not give me my money back even though they made it so I cannot use it because I don’t have automatic renewal on, even though I’ve paid for this. I will be looking for a new site for this..BctabbyVersion: 5.0.4

✓ Not happyI literally hate the changes you have made to the app since it’s original version. It now looks sleek, but functionality is extremely limited. Basically, it’s pointless for me to use this. I am used to be able to find every business in my area, state, and nationally and that ability along with the ability to save that information my contacts was priceless and I shared and recommended this app with so many people. But now it’s literally useless to me. I can never find a business so what’s the point in being able to put it in my contacts anyway because it literally never finds the business I type in. I travel a great deal for my work and I go from one side of the country to the other, and this app used to work no matter where I traveled. Now it doesn’t work in my hometown, my home state, or when I go to either of the two coasts. Very disappointed and I hope that someday this app works again..Boogs_newsVersion: 3.1.5

✓ Inaccurate info at bestThe new format is fine. My opinion about out of date and fictitious information is still the same. I have a fictional person listed as living at my address with his age now done to the exact year rather than a 10 year range. This is a bad choice as scammers continue to attack everyone, especially seniors. My middle name is listed as my spouse’s first name. Of 5 listing for my number only 2 are correct! I constantly get scam calls that Whitepages lists as low chance of scam because it’s a no fixed VoIP number such as Skype or Google. Those are the numbers scammers at using. The no longer use the same number for months. Now it’s short term. A few days at most as call blocking services make the number useless to them..Kplan23Version: 3.1.2

✓ OptionsYou removed history which is help full then having to re lookup also the other program would allow if you was on a house working sales to pull up your location at the resident This new version isn’t nearly as useful and not as friendly with no options also what is pictured as the older version and interface is not as pictured on app the other was just better pulling up an address while working the area to match information it is less effective as it was when you went to an address it showed you residents that occupied the address you could compare for delivery and Business tranctions. It nowall gone. And prior history searches. You killed the app on money issues it not use full as it once was.Electronic WolfVersion: 3.1.6

✓ Pushed me awayNov21,’18: I’ve been using this app for a few years and have been very satisfied. However, now the app will not give me info unless I update to a monthly paid subscription. Oct14,’18: A close friend just came home from hospital. I went to visit...I was on his street but couldn’t remember which house. Tho I work with him weekly, I hadn’t been to his house for a couple of years. Easy, just look up the address on White Pages. Now, a month later, we’re sending him a “get well” card. I was looking up the address again. The app told me that I needed the paid subscription. I went back through history where I had gotten his address just a month earlier. The app would do nothing without the paid service. Guess I’ll be deleting this app now. After years of use, since the update, it is now worthless..WkbmusicVersion: 3.3.12

✓ Really bummed!This was literally my go to app for getting my neighbors contact info etc by using the nearby neighbor or surrounding neighbor feature, and now I cant even find this feature with the update I didn’t want but it wouldn’t let me even open without forcing me to update it :-/ I knew how everything worked when I went in there too and the platform is completely different, its rather confusing actually compared to before. There really is absolutely no point in keeping this app without this feature because I can google addresses with any name I know, but that isnt what I’m looking for. At the very least it set them apart from googling by giving you features google doesn’t offer, so if that doesn’t change then I’d rather not keep anything on my phone I wont use. Theres just no point, so if its not fixed with an update soon I’m out!.JayniTMVersion: 3.2.1

✓ One step forward, two back.The previous version listed exact age so you were more sure you were getting the correct person. Now you are maybe within 10 years. Nice try, no cigar! I am seeing some encouragement that I may see the actual age of the person that I am looking for. But I need to use this version a little more To get that cozy feeling. Thanks! It has improved, but it is not as good as the one of the earlier versions where it showed all the ages of the people with their exact ages. Now you have to get the exact person, re-enter his or her name with the correct city and then see the age. The latest version usually doesn’t give spouse’s name or other family members..YouwontbelievethisVersion: 3.3.12

✓ BAD REALLY SCAM .... FREEFASTPEOPLESEARCH IS FREE and they give you WAY WAY MORE INFORMATION THEN this whitepages steelers. First of all, talking about the app, I didn’t know that by just typing a name was count as one of the 20 searches. How I’m i supposed to know if that’s the actual person I’m looking for with no previous feedback. Example, There’s 1000s of people with Juan Martinez name in Texas How I’m I supposed to know if that’s the one I’m looking for if they don’t give a little feedback/background to make sure you want to use one of the 20 limited searches???? I press on the 20 first guided by the (AGE ONLY) NOT KNOWING THAT, that was a actual search of the 20 limited searches a month. This is bs !!! Fastpeopleserch gives you way more information for FREE. I ask for a refund and they didn’t give it to me! Even though I had paid for the plan twice because in the app they don’t let you make a account. SCAM ....KaresaproVersion: 3.3.32

✓ They don’t give you all your lookupsI have 20 lookups a month and have only used 4 and it says I’m out and have to wait until the next billing period for the next 20. This happened before and it’s a huge pain to contact customer service. The only option is to email and they’ll never reply. Besides. Along you have the choice for a one time lookup for 3.99 which is insane when I already paid and don’t want to pay more for what I should already have. They’re just stealing at this point. It’s insane. I have a business and get calls from random numbers all the time. It’s important to find out if it’s a scam or a real person that is trying to contact me. Unfortunately they’re the ones scamming here..SalnoorVersion: 5.0.2

✓ Just a fewYears ago you were allowed to unlimited searches you were able to do what business you needed to get done now they charge you and you still get limited amounts of searches for what they wanna charge you for and you still don’t get the necessary items you want you gettransferred to a different system in a different completely different website. This is just garbage you’re not getting anything for your money. There are many other sites where you can get the information you were searching for free just do a little bit of basic Internet research and all your searches will be free. Remember if you are looking for background legal whatever just go to that states websites and look through their information..AngieMcMacVersion: 4.2.3

✓ Power of the people!!!!I am writing this because it is a RARE occasion these days, in our media, technology, & business driven society that reviews can and ‘hopefully’ will have an impact on the direction and success of the reviewed company. In addition to a generation that has no idea about the importance and/or price of “PRIVACY” which ultimately affects our freedom, we have companies that are pushing that boundary to the outer limits, and less & less people have the time or intellect to care about ramifications. So, to the point; I have used this app for years and have always been VERY satisfied with the performance, but recently the app tells me I NEED an UPDATE, which seems to be the trending business model nowadays. Before automatically complying with the digital request/demand, I read all of the reviews and weighing the pros & cons and after doing so, I found one common & reoccurring complaint that specifically addressed the “UPDATED” version being inferior to the previous version, to include requiring the user to allow access to their location. Probably contacts as well, but I’m guessing because I haven't tried the newest version and won’t be downloading it (EVER) based on not one or two; but NUMEROUS negative reviews citing similar issues. So again, power to the people. Hopefully folks will continue to communicate about functionality and PRIVACY issues instead of blindly marching lock-step into “1984”.GoneFishin446Version: 3.2.1

✓ Beware: the credits expire after 30 days.If you buy three credits in an effort to save money, you should beware that credits expire after an arbitrary period of 30 days. I feel as if I have to inform potential buyers because White Pages does such a poor job of doing so, going so far as to hide this information in the fine print rather than at the point of purchase. Can anyone help me out here? I suspect that White Pages cancels the credits as a mechanism for increasing profit, but I’m open to the idea that I’m wrong. I called the company hoping to receive an answer as to why the credits expire after 30 days, but neither the customer service agent nor her supervisor could articulate a good reason. Does canceling the credits somehow enhance the customer experience? If so, how? Does it somehow better enable White Pages to provide accurate data? If so, how? And why 30 days? Why not 25 days? Why not 90? Why not a year? What specific benefit to the customer does this policy serve? I’m open to learning about how WP is working to enhance my experience, so someone please enlighten me..TheSociaIGadflyVersion: 3.3.21

✓ ReviewWhat I would like with ”White Pages” (or Yellow Pages) is that when I type in a number it gives me all the information necessary such as who owns that number, their address including city and state, If it’s a private landline or a business along with the name of the business etc. etc. etc.. All I really get is whether or not the number actually exists. If the number does exist it gives very little information. However, If it does not exist it says something like “sorry no matching number found.” I actually like that! Telling me that no number is found kind of, sorta tells me that it’s a scam. After all, that’s really all I need to know! Any other info just extra gravy and potatoes..GBen55Version: 3.3.55

✓ Not As Good As the Old White PagesThere is a certain advantage in being able to search for the owner of a number that called your phone. Unfortunately the resulting information is often incorrect, such as yesterday, when a search on a number of a missed call claimed to be a 95 year old man but in fact was a research study I’d contacted. If you look for a friend’s number, you are not likely to find the most current listing. I searched myself and the most recent number they had was several years and phones ago. And that was the PAID version! I don’t understand why it’s so difficult for this organization to have correct information. It was once the main authority on all phone numbers and was always accurate and FREE.. I’m not even taking cellular phones into account- I mean they can’t even list current landlines which should be easy for them. If you buy a subscription you might get information on the person you’re searching, but it will be the last ten phones they had as of five years ago. I canceled my subscription when I couldn’t find a single current number or address for anyone I looked up. I only gave 3 stars because it did help me find out that my ex was not staying at his parents house- he was actually moved in with a girl half his age. But I couldn’t get the landline (probably a good thing in this case but not the point lol)..Temple DancerVersion: 3.3.36

✓ Color Search screen (shown) now upgraded to B&W!The colorful search screen you post here is the older version. That’s deceptive, whether intentional or not. The new v3 app is ugly and extremely disappointing. Too bad you spent all that development time making V 3.0 less intuitive, less useful, and more cumbersome. I hope I can find a replacement for this once great app. Everything the review called “ if it ain’t broke, don’t fix it “ was correct. Where are the auto suggestions when I type a “T” business search? Target used to come up- it was a breeze! Now entire names in a search have to be typed in and misspelled words are a problem - it’s just a giant step back into the 1990’s. Lowest rating possible from a former fan. Too bad you put all that work into “upgrading” this app into a less convenient and useful tool..Petjo bedetVersion: 3.0.2

✓ If you value your money do not use this app!!!So I tried to use this app for a background search to verify a persons identity, but each time I tried to purchase a FULL report (each worth $20 btw w/o tax) it just keep giving me credits instead off the actual report. Mind you it gives you no way to use said credits. I want to call them but they give you no number, or they made it very hard to find. I’m usually chill about these things cause tech stuff happens and I can talk to a person and resolve this even if it takes hours. But they just don’t do that, and god knows how long they take to respond by email. Even now, it’s saying that I don’t have an account with them- WHEN I DO, even have the verification email. So my two cents is- unless you’re a business or some premium client- don’t even look in this app’s direction. 0/10.RakloreVersion: 3.9.9

✓ FRAUD ALERT !! DO NOT PURCHASE PREMIUMDo not purchase anything from this APP it’s a strait up scam . Takes the money from iTunes but nowhere does it allow you to CREATE a account so being you don’t magically have one out of thin air you CAN NOT access your premium services only PAY for them !!! Then you have to be very deep into the PC website to even find a number to call to which they tell you “ unfortunately since you do not have a account we can’t see anything for you or your “ account” as well as you will not have access to your premium services , but you can contact iTunes for a refund “ when I pushed further by saying this is a SCAM all iTunes has to do is say no they become rude and I was told “ sir I do this 10 times a day everyday I know how this works “ any other day I would’ve just let the $5 go . So imagine how many people do that and just let the company keep the money ?? I can’t imagine very many people at all would go to the depths I did to get a number for them so for ONE operator to tell me she receives 10 identical calls a day everyday means the actual number of people being scammed is a tremendous number . Best part is I’m on the line with iTunes now and they’re saying they may not even be able to do the request because white pages piggy backed the charge on top of a monthly subscription I actually can use so they may not be able to isolate the charge to refund it ..Mikec9mmVersion: 3.3.32

✓ Very unintelligent search resultsI’ve (tried to) use this app for years, but the logic in the search engine does not seem any better than it ever was. I can use Google Maps to search for a business, and it uses logic that doesn’t depend on necessarily being perfectly precise. For example, I can enter “Carpet Mills” in Denver, CO. Even though the location I’m looking for is in a nearby suburb, and the correct name doesn’t contain an ‘s’, google will find it, and WhitePages won’t. This means I have to already know the precise name and city for WhitePages, but not Google. Also, many times even when I do enter the exact name and city (corroborated by Google), no results are found. When I am occasionally able to find a business in WP, it’s very convenient to be able to add the entire contact to my address book, but the search engine is so poor, that I seldom try anymore. Google hits it nearly 100% of the time..Jasonw75Version: 3.3.4

Whitepages People Search works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Whitepages People Search.