4.9
4.90902 star

Total 69 Negative Reviews

OpenTable App Complaints & User Negative Comments 2022

OpenTable app received 69 complaints, negative comments and reviews by users. Have you ever had a bad experience using OpenTable? Can you share your negative thoughts about opentable?

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OpenTable for Negative User Reviews

Charged me..I’ve now deleted this app. I’ve been charged for something I was not aware I had signed up for. I don’t think Ive ever paid for using this before , but after recently reloaded it onto my phone to make a booking at a restaurant for a family birthday. Am pretty careful when it comes to using Apple Store Apps but I’m certainly not going to pay for ‘reminder’ messages on my email and text messages about a simple table booking..Version: 14.22.0

Bad experienceBeautiful place but the experience and food was well below par..Version: 15.4.0

Spins and spins and shows open reservation that is canceledThis app is useless. It used to be good. I booked a reservation and invited people and it notified them of the invites but then it didn't bother to notify any of them that I canceled the reservation. It also didn't push any notifications to me and didn't text. It sent an email. Who wants an email when PUSH and TEXT are turned on. When I canceled it did the same thing. My cancelation confirmation was NOT texted or pushed to my phone, the app just sent an email. Who wants email when a text is so convenient? N O B O D Y! Additionally, on the Home screen of this now totally useless app, it shows the reservation as still being open and confirmed, then it blinks and flips to reservation canceled and it just keeps spinning and switching between open and canceled. I logged out and shut it down. Same issue. I check all settings and everything is as it should be. I checked for an app update. There is none. I waited a day and tried again. Same issues. App is useless and I am tired of playing a guessing game. If I want a reservation I will book through the restaurants from now on. This app is unreliable and it's more work than it's worth. I had to contact everyone on my guest list to notify them our reservation is canceled. Terrible!.Version: 15.3.0

Changes reservation timesI will never use this unreliable app again. For the second time it changed my reservation, there is no 17:30 to be selected on the app, however somehow it will change my 7:30 selection to 17:30. Two date nights had to be cancelled last minute due to this, embarrassing. Stick to other avenues, I’d stay away from this app..Version: 14.14.1

Great app but poor and malfunctioning loyalty schemeHave you ever tried to spend a voucher that you have “eaten out so hard” to earn? OpenTable provides you with the list of restaurants in the UK (not even broken down by city) where you CANNOT spend the vouchers. Instead of providing you with the list of WHERE you can. Apparently there are 4000 places where you can, but you can’t know which ones they are (also because some of the names that are not in their exclusion list, actually do not accept the voucher - such as Arabica Borough Market, London). This makes me think that this is intentional: OpenTable does not want you to spend their money (which they’d probably have to give back to the restaurant), hence they make the most user-unfriendly way of spending the voucher. I cannot believe that with the skills they have (look how magnificent their app is) - they cannot provide a way for a search by name and location of the restaurants which accept the vouchers. I have got 35 pounds to spend, time is passing and I cannot find a restaurant which accepts it. Not nice..Version: 15.3.0

Inconvenient schedulingDoesn’t allow you to book back to back reservations within two hours of each other so you can’t say have drinks at one place before moving to the next . Also doesn’t allow you to book more than five people at our chosen venue I had to call the restaurant . Pointless app for groups and no flexibility..Version: 12.11.0

Not very impressed with UIProblems: 1) I mostly wanted to search by map, and it was very hard to find how to do that (the little icon is not great; using the word “map” would be better), 2) I was taken into OpenTable by some restaurant web site, but they did not have availability for that restaurant at the time I wanted, so I broadened my search. Took me a couple minutes to realize that the search results were for my home neighborhood, not the area (Hawaii, a thousand miles away) where the original restaurant I was trying to book is located. That’s an embarrassingly bad UI for such an old and supposedly mature service, I’d think. Combined with not making it easy to find the map view, one can waste a lot of time. Pretty sure I’ve run into this more than once over the years, the majority of times I have ever used the app..Version: 15.9.0

Tried to book for 1st Nov got 16 SeptI attempted to book a table for 1st Nov, but the time was busy so wanted to see what time was available. However, rather than showing me other options for 1st Nov the open table app gave me options for tonight. I missed this little slight of hand and consequently am £10 out of pocket as the restaurant insists on an up front payment and I despite phoning about 10 times I have been unable to get through. I have used ResDiary many times without issues of this sort so perhaps 1 star is too generous..Version: 12.24.1

Missing key functionOnce you book at a restaurant, there’s no ability to update the reservation if numbers change - you have to call - seems like a pretty significant oversight.Version: 15.9.0

Great food spoilt by poor customer service & careMy wife and I booked a table for 8pm to celebrate 28 years of marriage. The food was excellent however the restaurant was empty, the room was cold and when the staff started to reset the room for breakfast on a $150 2 course meal half way through main the lack of any experience at customer experience clearly shone through. Do not go here if you want a special meal for two. We declined desert and we're not even offered tea and coffee. To cap it off they wrote "Happy Aniversary" on the bill. Oh and paper topped table cloths over linen is soo cheap! You really need some customer service consultancy. We reluctantly paid the bill and left no tip..Version: 11.19

No one homeIt is actually impossible to contact a living organism at Open Table. I am simply trying to add payment details - to increase business for Open Table but clearly the algorithm does not know where Gibraltar is in the world. I had hoped that a human would be able to help in my efforts to use Open Table and help it survive these difficult times - but no - I can’t. No email, no phone number, nothing - other than another algorithm that when I ask it about post codes tells me about reward points. Well done - algorithm- you beat me. Farewell..Version: 14.17.1

Issues with paymentMultiple prolonged issues with payment- can’t get in touch with restaurant, can’t contact server etc. I had to re-enter my details several times.Version: 14.24.1

Cannot find serverHmmm, can’t imagine what kind of bugs you had before that needed fixing but you appear to have one heck of a big one right now where your app can’t find its server on either iPhone XR or iPad gen6. Kind of pointless.Version: 12.22.0

Useless when searchingAs other reviewers pointed out, when you know exactly which restaurant you want to go and when, using the app is a no-brainer - book, dine, and get points. However, when searching for future dates, for example, when planning vacation travel, is AGGRAVATING. The app keeps resetting to 2 people today. I like using map view to search, and I’d zoom out to widen the area, click “redo search” - a whole bunch of options pop up, but when you click on them turns out they aren’t available at the selected time and it literally just brings up all the restaurants in that area regardless of time and date you are trying to search. Developers clearly know of this issue, as it even brings up a pop-up box asking if you want to update your search to the criteria you set previously - but even after you click “Yes”, it runs the search and again the results are populated with restaurants that do not have availability at times you are looking for. USELESS! Fix this please!.Version: 12.4.0

Great food - poor serviceThe food was tasty, spicy and delicious. The service felt confused, impersonal and inconsistent. The atmosphere was also disappointing. The view is great... but overall, average - if you like to eat over priced Indian with loud drunk people, it might be for you.Version: 12.9.1

Wtf2When did you decide to make it so damn hard to make a reservation?.Version: 15.10.0

DisappointingWe are VERY VERY loyal patrons of this restaurant till today when at a last minute notice 5 members of our family unexpectedly came by to join us for brunch, not knowing that we had a reservation here but the hostesses would not let them eat with us or even split up in smaller tables, they said they would have to wait at least an hour so my 3 grandchildren left the restaurant in tears. While we were dining the booth next to us and table next to us were empty the entire time as well many other tables. The hostess/manager apologized for not letting our family join us and said she would give us free dessert, but she never did come thru on that so I guess she wasn’t that sorry. This will probably be our last time to eat there on a Sunday for sure. We should have just walked out and let cafe 501 have the table back for some other patron that walks in off the street at a last minute notice after church to have brunch with their family..Version: 12.9.0

No locations displayedEven with permission for the app to access my phone’s location, absolutely no restaurants are displayed, rendering the app useless. I even logged out and back in, and reinstalled the app, to no avail. It was a good app when it used to work..Version: 14.5.1

Terrible online and via the appI’ve down loaded this app and unable to book a table through this app or on line. Online the booking times go no further , on the app I booked a time and it came up with a blank page that had a cancel button on the top left corner. Impossible to use !!.Version: 13.6.0

Not well-suited to users with voiceoverWell the app works with voiceover, there are certain very annoying aspects that work very poorly. Particularly, when booking a table if you have to change the date and time with voiceover you have to swipe each time and then move your finger away from the field and swipe again to change the date there’s no way to move quickly through the dates the way you can with a standard Apple date picker. If you turn off voiceover you can feel haptic feedback as you rotate through the dates and times but this is not available to users with voiceover and it’s very clunky requiring a swipe move off the field and another swipe so this is very poor and in adequate otherwise the app works well.Version: 15.1.0

Very PoorIt took me half an hour to book. Tried to book as guest, tells me I have to log in because I have an account. Login with Facebook gives me a server error. Can’t log in with email because forgot password. I reset my password and come back to the app. I still can’t log in on the app. I try to log in with Facebook and google on the website, more errors. I try with my new password on the website and it finally works. Tried to log in on the app again still not working. Waste of half an hour for something that should have taken 1 min to do. Poor..Version: 11.8.0

Really bad UXNot sure why everyone likes this app so much. Firstly, you can’t use it if you block cookies. And secondly, it wouldn’t work if i was trying to use Facebook to login. It’s very clunky to use and not as seamless as Dimmi. I think I can forgive the minor errors if they allowed me to make my booking without having to download the app because they want me to unblock cookies..Version: 12.9.0

Rough around the edgesThe app looks nice, but it’s missing all the important things to make the booking experience straight forward. Facebook login doesn’t work, it keeps saying they “found a problem”, forms aren’t auto filled with my information, and the credit card field doesn’t let me auto fill with one of the cards saved in my iphone’s Wallet. Will have to wait until I’m home so I can book using my laptop..Version: 12.17.0

First time using open table.To be determined how effective this process is. Limited times available. Hopefully that is due to the current pandemic situation..Version: 15.7.0

Food not consistent, had the worst experience here from one of the waitresses.Waited 15 min for a waitress, took another 10 min to get water. After I told Emily I waited a long time, she did not apologize or acknowledge that. During the meal myself and the kids ran out of water and drinks a total of 3 times each waiting for the food of 45 minutes. When food arrived my girl asked for bbq sauce for chicken tenders and her broccoli was cold. My fries with my burger were cold. I asked for hot fries, 10 minutes later they bring me crinkle cut and told me steak fries are t available at the moment as to that’s what i ordered. Furthermore the server tried to give me a bill. I specifically told her i had a togo order when I first ordered for myself and my kids. No smiles, no acknowledgement, I had to ask her to remove dirty plates from the table. In the restaurant business it’s hands full in and out. Don’t grab a single plate from the table behind me w an extra hand and not help my table out that was full of dirty dishes. Was never offered bread, never offered desert, server never asked how everything was. Maybe in Lexington this concept has stayed alive but if you guys don’t take care of this customer service now in “restaurant city “ you might as well close the doors early. Once I thought this place was on point after just a few months they are going down hill..Version: 15.7.0

Expired points.Open table opted to expire points during a global pandemic. Any program that uses expiring points is antiquated and outdated. Really disgusted with this choice..Version: 15.3.0

App is really slow to loadTakes forever to load information if it ever happens….Version: 15.3.0

App has issuesBooking system is fine. App itself is a great idea. However when you sign up after booking you have never allocated yourself or been allocated a password. Attempted reset password which didn’t email any of my inboxes. Emailed help desk who couldn’t help at all. So now I have an account that has no password that I cannot access..Version: 12.9.1

Not workingMy cousin has used this app loads and speaks highly of it but mine doesn’t seem to connect to the severs at all. I have tried deleting it and redownloading and it hasn’t changed. It won’t connect through my Facebook or make a profile as it says it isn’t connected. This has been going on for a couple weeks now so is rather frustrating as I’d really like to explore options of places for dinner for my birthday. Hopefully there will be a solution soon..Version: 12.4.0

The HoneysucklePositive: great atmosphere and nice restaurant and bar area. Love the raw bar too! Negative: I was the only one sitting at the bar and barely got service from the bartender — I literally would’ve stayed much longer and ordered more if she would’ve just paid attention to me. I ordered the glass of champagne twice and it was warm both times — even after she “chilled” it; I ordered the duck— The Brussels sprouts were tasty but so tough it was hard to cut them, the grits were super yummy (a positive) , the duck was mediocre. I was disappointed overall as I really liked the ambiance. I think the bad service from the bartender was the kicker.. fake friendly when she was obviously annoyed with me asking her to chill the champagne, never filled my water, didn’t check on me and simply didn’t convey she cared..Version: 14.13.0

HorribleI have never written a review before but I had to do it. We live in Rittenhouse square and we go out to dinner almost every night. This experience was the worst. We were seated at a bar facing the kitchen. When I asked to be moved I was told that there were no open tables. There were 3 tables of 2 behind us and nobody sat there the entire time. So we were left to watch the chef pick his nails while I was looking into the eye of two dead fish about a foot away from me. The waiters kept on cleaning off the counter where they placed the food and push the crumbs onto our table. The chefs keep on stacking bowls higher and higher in front of the counter in front of us. I ordered a shrimp cocktail and it was in a bowl of what looked and tasted like a bowl of warm milk. It was so bad. Our waiter with the long beard and deep voice who shared with us that he was also a DJ was great. We will never go back here again. They should be ashamed of themselves, especially when the reservation was set about 2 months before.Version: 13.3.0

Poor service and foodBeen here in the past and has been a lovely night out….tonight however …40 mins just to get a drinks order (and that was messed up)…arrived 25 mins later! The steak was a 3 day aged steak and I honestly thought we were waiting 3 days for it !! I rarely leave without tipping … but tonight things were so slow and bad I did !! Sorry to the girls serving …but a little more interaction with your guests and you may had been forgiven..Version: 15.5.0

Not updatedIn Hawaii on our 3rd day of vacation and it becomes clear that everyone here made their reservations for their entire stay before they came as we cannot get dinner anywhere the first 2 nights without waiting an hour and a half as a walk up. I begin to book restaurants for the remainder of the trip to ensure we are not eating with kids at 9pm and think. Have it handled when we arrive at Hard rock for our reservation at 7:45pm (earliest we could get but showed open) and are informed by hard rock they are only open Thursday thru Sunday for the restaurant and the retail store all week. Not sure what II made reservations for on open table who had not updated hours for them since Covid a year prior limited hours or why the Hard Rock site sent me to Open Table to make reservations when it was not an option. Frustrating..Version: 14.12.0

No rewards from a rewards app?Apparently the default setting to collect reward points is set to OFF when you get the app! Why would there even be an On/Off setting anyway? And it’s not even in the Settings it’s hidden in the About Me section and just off screen so it’s not even obvious! It’s all in the Help apparently but only after you go to find out why you’ve got No rewards from a rewards app? Useless app. Pointless default.Version: 14.25.1

Read this reviewMy friends and wanted to go eat a STK restaurant. I went online to find reservation details, and had to download the open table app. I created an account and found the restaurant via the app. After a while I was able to make a reservation at 7:30pm, and got my confirmation. When we got to the restaurant it was closed! (Another victim of the Covid crisis) This place hadn’t been open for months, but Open table was still taking reservations. While outside the restaurant, trying to figure out what had happened with the app, I noticed something strange. Somehow the app booked me a reservation in Mexico, at a restaurant with the same name! In Mexico!! I gave permission to the app to use my location, and we were nowhere near Mexico, but it made us reservation at a restaurant over 3000 miles away. Even if I had a F-15 fueled and ready to go, I couldn’t possibly make in time. The app totally failed, if you own a restaurant there are much more effective ways to do online reservations!.Version: 13.18.0

When it works it’s greatGreat when it works but when it doesn’t it’s just frustrating.Version: 14.6

Doesn’t install properly on Apple WatchUsed to be a fine app but recently on late iOS 10 and current iOS 11.0.3 it doesn’t install properly after it’s biweekly updates. I have to delete and reinstall each time. On the Apple Watch (4.0) it doesn’t install properly and it’s stuck in a infinite reinstall routine so had to delete it. I suspect it’s an App issue as other apps work as it should..Version: 11.1.1

GlitchesGood app but lately lots of glitches that could be fixed. Won’t cancel a booking I made, flickers back and forth between booking/cancelled booking on the home page. It also doesn’t remember the specific time I’m looking at for reservations and resets after I’ve clicked on a restaurant, which is annoying when I’m trying to find a place on a specific day..Version: 15.3.0

Very convenient - rewards are frustratingThis service is very nice to use and a lot easier than calling places for reservations. Love using it! So far we have had no problems with the service. It appears the page to redeem your rewards is useless though... if you are going to have it only available on your website and through a specific link in an email, this page should be removed from the app. I also noticed that my dining rewards couldn’t be used on my reservations UNLESS I booked from the link that was sent to my email about my rewards. This is wrong. If I have rewards available, when I book a place it should show up. This is the second thing with your rewards that has become a tad frustrating. Now I have 2 reservations that I could have used my rewards at, but now I can’t because I didn’t use the special link…...Version: 14.21.1

AverageFirstly app couldn’t connect to the server, then gave the spinning wheel of death which meant I had to cancel out of the transaction, then wouldn’t accept my initial credit card which meant I had to go through entire booking again with different card. Frustrating experience considering I was trying to book an expensive restaurant..Version: 14.17.1

Another app selling your dataI don’t want to create an account with every single app - I don’t need your points and rewards. I just want to book a table and never hear from you again - why can I have that as an option?.Version: 15.4.0

Was Excited to Enjoy and Let DownMy wife and i are in Park City for a long weekend of skiing and snowboarding. Tonight was out last night here and we were out to celebrate. I have celiac so was excited that they had a massive menu I could enjoy. I also work and travel a ton to Japan so even more excited. We arrived 20 min early. Was going to enjoy a cocktail. We were rudely told we will not be able to sit you for 30 min. That’s fine so we walked around Main St. We came back down at 8:28. At 9:00 still have not sat down. We were placed at the bar so we were “out of the way”. 15-20 minutes later tables were open yet we were still parked. I was tired. My wife was tired. And truthfully did not feel welcome at this place. The food smelled fantastic yet the customer service was terrible. Should have know this would be the case when we arrived people coming up were like don’t even bother. These people are goofy and it’s not worth your time. A great night planned for a great dinner ended with so so pizza a few doors down. Move on people..Version: 12.12.0

Points are a scamI almost never write reviews, but OT deserves this one. It used to be useful for reservations, but points are a total scam. I started using OT in its early early days and back then 2,500 pts could be redeemed for $20 and 5,000 for $50. At some point I got to 2,500 and decided to keep earning to get to 5,000 so I can get the higher reward. Some time later... they dropped the reward for 5k pts to $25 gift cards.. I was at 4.7k pts recently and now I check and find I have 3.9 because they decided to also add a 3-yr expiration to points as well. It’s literally impossible to earn a reward unless you eat at their crappy promoted 1k pts restaurants (not sure if even those exist anymore). Well done, OT, keep running your scam. I’m switching to Resy and Seated. Oh and by the way ratings in the app are totally useless, everything is a 5-star according to them..Version: 14.19.0

Points expire during covidVery disappointed that open table is continuing with their policy of removing your points with 12 months of inactivity given that during covid it has been physically impossible to dine in for much of the last year. All around bad form to treat your users this way..Version: 14.22.0

Be warned about using this appUnscrupulous restaurants use this app to charge you if you cannot attend a meal for reasons such as illness or covid symptoms. At a time to be safe for you and others around you this is disgusting . I used this app to make a booking using my credit card as a holding payment and when I tried to cancel my booking because my son was ill with covid symptoms was told by the restaurant that this was an OpenTable issue and I would be charged £50 . The app clearly told me to call the restaurant which I did before the booking time . The restaurant said that it was down to OpenTable to resolve the cancellation. I cancelled before the meal and the restaurant has marked me as a no show .The restaurant clearly knew that they would make money out of this app by telling me that I would incur the charge .They said ‘sir your booking is with OpenTable speak to them’. At no time did they say you have failed to comply with our booking requirements and will incur a charge . The restaurant knew full well of this loophole to catch customers . In a time such as now with covid this behaviour of providers charging shouldn’t be allowed . Unsurprisingly No phone number to discuss with OpenTable - just a chat room that binned me off after waiting for ages . Be warned about downloading this app ..Version: 15.0.2

Shiny app Poor serviceWhy are you blowing up my phone about a reservations when I’m already seated in the restaurant…terrible execution..Version: 15.10.0

Never againExtremely rude and unhelpful customer service. I was charged precautionary no-show up £50 reservation fees for a booking through Open Table, which were supposed to be refunded and we showed up and had our dinner, but the £50 were not refunded. When I contacted Open Table, the person on the help line was very unfriendly and said that they were not in any way responsible to help me refund the fees. Second, he said that Open Table does not have a complaint procedure or policy, it just doesn’t exist. Which is extremely odd..Version: 14.17.1

StupidWont accept my credit card. Wont tell me why. Cant log in thru browser. Support staff possibly the most useless customer service i ever talked to. 3 hrs later i still have no idea whats going on..Version: 15.11.0

Improvements madeFirst of all, who are these people detailing the restaurant’s tilapia and their server ignoring them on what is supposed to be the Open Table app review?! This is not Yelp, folks. This latest update resolved my ire with the searching. We can FINALLY search for restaurants in San Francisco in its entirety. For a long while you had to specify a SF neighborhood when looking for an available restaurant i.e. 3 people at noon in the Mission, San Francisco, CA. Every other city, you were able to indicate and search by just the city name all except for SF. Looks like the capability has returned. But scrolling through the list of restaurants was and still remains to be both annoying af and difficult as where my finger lands to swipe up or down to move the page up or down, it’ll attempt to drag and drop that restaurant as a link to a message whether text or email. Why anyone ever thought that would be a good idea when everyone in the app is using a touch screen phone is beyond me. Can we get that fixed, please?.Version: 12.17.0

Really annoying unclear interfaceAnd forcing you to provide credit card details is a low move. Unimpressed. Would avoid if possible. It’s your entire point of existing, seriously, get it right or don’t bother..Version: 14.19.0

Complicated Website!It only likes positive feed back, it is: Touchy Time consuming re-entering when details are in the system And just plain annoying as only way to book. There are much better restaurant booking apts available..Version: 14.21.1

Harder to use than desktopI’ve been using Open Table on my laptop since the early 00’s and switched to the app about two years ago. They have a pretty big base of restaurants to choose from and I’ve discovered a lot of long-standing favorites as a result of exploring. My biggest complaint about the app is that the map search feature regularly resets itself when you try to zoom in too closely on a neighborhood. The overall navigation is a little difficult, compared to the desktop version, (which I sometimes pull up on my phone if I need to find something fast). It’s also not possible to redeem rewards on the app, which is frustrating. Their rewards system has changed to a less desirable redemption process as well, but I guess that is unrelated to the app itself..Version: 11.7.0

Ruined Christmas DayWish I could leave zero stars for this app. Booked a table for 5 at Urchin Bar. Open Table isn’t synced to the fact the restaurant is closed, instead sending me email reminders of my wonderful upcoming booking. What a glitch, this app is irresponsible and left us all without food on the most important day of the year. Will be notifying the restaurant to remove their patronage from this app..Version: 13.6.1

App has a malfunction in restaurant searchMade a RSV, no booking was sent to the restaurant. Turned out i booked the same name of restaurant in USA. But this restaurant is still showing under Brisbane , even now. Opentable ruined the special dinner night. No wonder people use DIMMI, deleted the app. Opentable admitted the malfunction and mistake, but no further action. Very disappointed to open table staff how to manage the issue and their unprofessionalism. Dont use this app.Version: 11.19

Points expire and no customer serviceI’ve had this app for 10 years and had used it whenever I made a reservation. The big problem with this app and the reason I’m deleting it, is that your points expire. That would be a big deal if they hadn’t let them expire in. Year where there was a pandemic. In my opinion, they took advantage of the situation and cleared their liability in a yess as r where no one could make reservations. I think this company does bad business and there are plenty of other means of making a reservation. Previously I wrote this a few years ago too when it happened: I’ve been using the app for several years now and should have over 2000 points but despite being able to see all my reservation history, the points are suddenly down to 200. I emailed the app about it but my email went unanswered. The app is useless if the points expire. I’m sure they’re making fees from the reservation, but then they limit how long you get your points? That’s crap...and so is the app..Version: 14.12.0

Great potential, poor executionGreat app which makes reservation booking seemingly simple — specially during the pandemic. However, the amount of spam emails you receive with confirmation requests and xyz is disheartening. I’ve already submit my banking details as a guarantee, which means I will be charged if i don’t show up. No need to harass me further with spam emails. There’s also no way to unsubscribe from these emails which I find unethical to say the least..Version: 14.1.1

Next to uselessThe app is a car crash. Booked a table at a restaurant that wasn’t even open! Please talk to the restaurants to ensure you have all of their correct details before launching this mess on the paying public. I wouldn’t mind but when I completed a feedback form, I indicated that the place wasn’t open and I then get a patronising email back asking me to ensure I am more responsible with no shows. You couldn’t make it up. I can’t recommend this app.Version: 14.19.0

No bookingGood job Zizzi in cardiff we’re accommodating as even though I booked a table in good time there had been no booking sent forward to Zizzi so basically they had no knowledge of us coming. Apparently we was not the first or sadly will be the last to experience this but luckily we got there before two large parties arrived or we would have been looking for somewhere else to have a meal. Sort it out guys as that’s not a good experience for first use.Version: 13.4.0

Awesome until it isn’tWe dine out frequently and I use OpenTable all the time across the city. In a foodie city like Dallas it’s a must-have. Today I searched for one of our want-to-go’s and for some reason was populated with a restaurant in Connecticut with the same exact name. I wasn’t paying attention to the exact address and booked a reservation, which naturally I was then unable to make as I don’t have the ability to teleport. Not only did we then obviously have to scramble for a backup option last minute when we got there, OpenTable wouldn’t let me modify my existing reservation or actually book anything in my city until my current res expired. What a cherry on top of a series of extremely annoying events. Thanks guys. Not sure why this wasn’t one of the first considerations in development..Version: 14.12.0

App is a total painBook thru the restaurant. The app it self has the functionality of the yellow pages.Version: 15.10.0

Useless without way to update contact infoThe app is useless if there’s no reliable way to update your contact info so restaurants can confirm your reservation. I missed my Valentine’s Day reservation (they called to confirm using an old phone number I cannot update in OpenTable) because the app failed to update my phone number after changing it on both my mobile and desktop versions of the app. Customer service said they’d manually update the phone number after our attempts to troubleshoot the issue failed. A few days later they let me know they deleted an old account OpenTable account of mine that I wasn’t using. They didn’t change my phone number and—not surprisingly—deleting the other account did nothing to fix the issue. I understand the wish to troubleshoot, but after resolvable attempts have been made, that’s not the customer’s job and if the app doesn’t work for reservations what’s the point?.Version: 15.10.0

Sent confirmation for wrong date.Sent confirmation for wrong date..Version: 13.8.0

So so bloody confusing...This must be such an easy app to write. Why oh- why is it so complicated. You find a restaurant. The tables available are shown for today. So you select future bookings and select a table for a day next week. Nowhere does it say 'For how many people' but it then asks you to invite guests. You enter mobile numbers of your guests (it does not matter how many) and click send. Your guests (it does not matter how many) then get a text inviting them to a table for two. So so bloody confusing....Version: 12.13.0

Stop trying to manage my life!!!!I hate this app, sometimes when planning a trip you need to make changes. Right now you have to book restaurants so you book one the you go to book the next night and there’s no space, no problem let’s just swap but oh no you have to go back change your other booking not knowing if you’ll be able to book the previous restaurant and you might have to change it back anyway!!! Just let me book when I want to if I double book send me a reminder and I’ll choose which one to cancel but this app is rubbish treats us like we are children unable to manage our own eating out plans!!!!!!!!!!!.Version: 14.4.0

Totally BloatedAt first, I thought all the reviews and photos and “Yelp” like stuff was cool. But the reason I was using the app was to make a reservation, and that’s where things went south, at least compared to earlier versions of the app. Long story short, once you’re on the restaurant detail page, there is no clear way to make a reservation, or there are so many other options that it’s confusing. I ended up “saving”, thinking that would “save” my reservation, but when I showed up at the restaurant, all I got was a snarky gen-z hostess refusing to give me a table (even though there were a half dozen open tables in sight and only two reservations on her list). I’m not happy with Cane Rosso, but I also understand snarky teenage hostesses are all they can afford. I’m very unhappy with how bloated open table has become. Especially since I clicked on a link on Cane Rosso’s website and it took me right down this rabbit hole. It may have something to do with the fact I was on mobile and had to turn it sideways to get all the options. I know it can work, last week I followed the same procedure with Tupelo Honey and my reservation was seamless. Not the same experience with all restaurants, and that’s a problem, especially when you’re with your entire family, your starving, and the hostess could care less. In conclusion, this app needs better implementation across all restaurants and the need to simplify the restaurant detail page..Version: 14.17

Needs to spread it's wingsIdeal for London but limited for anywhere else. I travel lots and would like to use the system in Europe as well..Version: 9.11.1

What a mess.I've had this app for about 5 minutes and I'm ready to delete it. I booked a table on my desktop and it asked me for my email address for the confirmation. Then it said to open an account to keep track of the reservation and have me the option of logging in with Google (which is different than my email address I used to send the confirmation). So I went to my account and sure enough the reservation isn't there. I try downloading the app and guess what? No option to log in with Google on the app. So I go back to the desktop to change the password because my Google password doesn't work on the "log in with open table" option. I get into the app, no reservations. I go to the email confirmation I received and click on change/view reservation and it of course takes me to my profile page for the account with no reservations. So I click on add to calendar and invite Google email to my own reservation. In the account I get a notification that I was invited, and then accept. Then I click on upcoming reservations and there are no reservations. And the alert icon is still red letting me know I was invited to my own reservation..Version: 12.18.0

Changing my bookingThe app allows you to modify your booking but never seems to change the actual booking in the end. No feedback or options to complete the update just “done” and nothing changes? Very annoying when the place you’re booking your night with won’t answer their phone because they’re relying on this technology to do it for them..Version: 12.7.1

Mapping works poorly once againApp 100% does not work as it should, search sucks. Fix it or go out of business..Version: 15.3.0


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The OpenTable app is a robust restaurant management and marketing solution that helps fill more seats, deliver remarkabl...