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OpenTable App Complaints & User Negative Comments 2024
OpenTable app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using OpenTable? Can you share your negative thoughts about opentable?
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OpenTable for Negative User Reviews
✓ Doesn’t install properly on Apple WatchUsed to be a fine app but recently on late iOS 10 and current iOS 11.0.3 it doesn’t install properly after it’s biweekly updates. I have to delete and reinstall each time. On the Apple Watch (4.0) it doesn’t install properly and it’s stuck in a infinite reinstall routine so had to delete it. I suspect it’s an App issue as other apps work as it should..Version: 11.1.1
✓ Service was meh!I have always love the wine store/ European but today wasn’t the day. They waitress was rude, and ehh, I think wiping her noise while speaking and watching her eat behind the bar was just a step too far. She also forgot items we ordered and just seemed like she didn’t want to serve us or be there. We had to ask for our drinks after food arrived, ask about the dish missing, ask for dessert after sitting there for some time. Unfortunately the service let the whole team down as there was other staff that where delightful and I know she was the difference between average and a great experience. The food was good over all. However, it use to be better, when ordering cheese you once had a selection of bread and biscuits, some quince paste and maybe some walnuts, it set you apart but today just bead cheese and dried grapes, it’s not the standard I expected, having had better in the past..Version: 16.29.0
✓ Points expire and no customer serviceI’ve had this app for 10 years and had used it whenever I made a reservation. The big problem with this app and the reason I’m deleting it, is that your points expire. That would be a big deal if they hadn’t let them expire in. Year where there was a pandemic. In my opinion, they took advantage of the situation and cleared their liability in a yess as r where no one could make reservations. I think this company does bad business and there are plenty of other means of making a reservation. Previously I wrote this a few years ago too when it happened: I’ve been using the app for several years now and should have over 2000 points but despite being able to see all my reservation history, the points are suddenly down to 200. I emailed the app about it but my email went unanswered. The app is useless if the points expire. I’m sure they’re making fees from the reservation, but then they limit how long you get your points? That’s crap...and so is the app..Version: 14.12.0
✓ Caja calienteThis was my second time visiting this establishment since about one year ago. The first time I had a good experience, food was good, service also. We decided to visit it again although I had to press my husband who was reluctant to go. Service was good, our waitress was pleasant and attentive. We started with mariquitas and guacamole. The guacamole was excellent, the mariquitas were from a bag! I ordered the tamal en cazuela. It was very mediocre and it was more chunks of pork than tamal. My husband ordered a kale salad with churrasco, it was horrible! The meat was very low quality full of tendons. I enjoy watching Mika execute her recipes on Instagram very much but her restaurant was very disappointing. We were there on Sunday at around 2 pm and it was only us and two other couples and to top it off it was not very reasonable as far as prices. We don’t mind paying as long as the food is worth it. Overall a very mediocre meal. I hope she concentrates more in bettering her restaurant. We need good Cuban restaurants in Miami..Version: 17.9.0
✓ Avoid.I booked a table for 8, we finished by 9 and wanted to book somewhere else for dessert. The app would not let me because I already had a booking and thinks it knows best. How dare you dictate what we can and can’t do with our own time, you create an app to make life easier but you only think we should be allowed to book one place a time? I’ll stick to booking over the phone thanks, as I prefer free will. . Your app is next to useless and if anything it is just a place to go to find somewhere and then book it out of the app..Version: 17.10.0
✓ OpenTable using scam tactics to secretly extract your moneyBEWARE OF UNSPECIFIED PREMIUM LINE CHARGE “SCAM”. After initially thinking that OpenTable was a convenient application for booking a table at an expensive restaurant my experience, as reflected by many others, makes me question the ethics of this company. I recently booked a special meal for two and one day before we were about to attend I received an SMS from OpenTable asking for me to confirm my intention to attend by reply. I was surprised when my mobile company informed me that my account had been charge for a Premium rate SMS. This was not mentioned in the SMS from OpenTable and it is a Premium Rate scam that could pick your pocket for an unspecified fortune. As a customer expecting to pay over £100 per head I don’t expect secret charges so it doesn’t reflect well on the restaurant. It does tarnish an otherwise pleasant day out knowing that you have fallen for a Premium Rate scam. In addition to the above restaurants are now so heavily reliant on a 3rd party booking application so that for over 24 hours I was unable to book a table even when I called the restaurant direct. Even more hassle. I will never use OpenTable again as I will never trust a company that uses unethical methods as outlined..Version: 16.19.1
✓ ReviewsCan’t I book a table without being asked to rate the app every time?.Version: 17.7.1
✓ Very PoorIt took me half an hour to book. Tried to book as guest, tells me I have to log in because I have an account. Login with Facebook gives me a server error. Can’t log in with email because forgot password. I reset my password and come back to the app. I still can’t log in on the app. I try to log in with Facebook and google on the website, more errors. I try with my new password on the website and it finally works. Tried to log in on the app again still not working. Waste of half an hour for something that should have taken 1 min to do. Poor..Version: 11.8.0
✓ Oh dearCôte Brasserie happens to be a convenient local eatery, ideal for a meal that is not too expensive. I’ve been going there for many years and to other restaurants in the same chain, knowing the food would be reliable. However - two visits since Christmas have not been a success. Service - inexcusably slow and sloppy Food - first visit the steak frites (always good) was so tough that I couldn’t eat it. Second visit - calamari was yum but my friend’s steak tartare was tired, rather dry and inedible. Tried the steak again hoping there was better meat this time round. Couldn’t get my teeth round it. Sent it back. Steak number two was just as bad. Frites were fine. My friend’s risotto was odd and tasteless. We did not then need a long lecture by the waiter about the glories of French rice. We both knew what it should taste like. Two disasters. We thought we would cheer ourselves up with tarte tatin for pudding. About 30 mins went by and nothing happened. The waiter eventually caught our eye and said the tarte tatin was sold out… oh dear! We consoled ourselves with crème caramel. That was fine. Going back tonight with another friend who wants to meet there and hoping for a better meal. Won’t be ordering steak frites or risotto!.Version: 16.19
✓ Selective with review postingI dined at a Melbourne restaurant and the service was poor and the food ok. I wrote this in a review but OpenTable didn’t post it. Seems there only after 4 and 5 star reviews and not reality. And so this app uses people’s experience and reviews but they’re fake as they exclude reviews that are glowing..Version: 16.17.0
✓ Useless when searchingAs other reviewers pointed out, when you know exactly which restaurant you want to go and when, using the app is a no-brainer - book, dine, and get points. However, when searching for future dates, for example, when planning vacation travel, is AGGRAVATING. The app keeps resetting to 2 people today. I like using map view to search, and I’d zoom out to widen the area, click “redo search” - a whole bunch of options pop up, but when you click on them turns out they aren’t available at the selected time and it literally just brings up all the restaurants in that area regardless of time and date you are trying to search. Developers clearly know of this issue, as it even brings up a pop-up box asking if you want to update your search to the criteria you set previously - but even after you click “Yes”, it runs the search and again the results are populated with restaurants that do not have availability at times you are looking for. USELESS! Fix this please!.Version: 12.4.0
✓ Good App But Suspension Policy is an IssueThe OpenTable app works great and the concept of it is really great too. The major issue is the suspension policy they have. While missing reservations is not great for the restaurant, as someone who’s worked in the restaurant industry, it is typically easy to fill voided reservations for customers waiting to be seated. I’ve use open table many times previously and missed one reservation way back in June where I was over “my limit.” I don’t frequently miss these but apparently enough for this suspension. It’s now been 3 months and I’m still suspended. Surely restaurants are missing out on more business by OpenTable monopolizing reservations and suspending people from making them for months at a time than the restaurant missing a reservation and just backfilling it with their waitlist. I know many people who have the same issue and have to choose other restaurants that don’t use OpenTable so they can get their reservation. I just use Rese or book through Google because of this but it’s a big issue for the user and the restaurants..Version: 16.0.1
✓ Gigantic scamPossibly the world’s worst app. Scrapes your data ruthlessly. *Impossible to navigate sign up if you have ever tried to use it before.* I will try to avoid any restaurant that used this dreadful, scammy, clunky, app. Only bothering to write this review because I want to warn others not to go through the disaster and frustration I had with it. Avoid at any cost..Version: 15.11.0
✓ This app could be betterOpen Table is my least favourite out of all of them. It’s not clear when the date/time you want isn’t available and sometimes books another date or time. Also, It doesn’t update your credit card on your profile when you’ve updated it in Apple Pay or added it when booking a reservation. It’s just generally too finicky and complicated when it doesn’t have to be..Version: 17.6.0
✓ Be warned about using this appUnscrupulous restaurants use this app to charge you if you cannot attend a meal for reasons such as illness or covid symptoms. At a time to be safe for you and others around you this is disgusting . I used this app to make a booking using my credit card as a holding payment and when I tried to cancel my booking because my son was ill with covid symptoms was told by the restaurant that this was an OpenTable issue and I would be charged £50 . The app clearly told me to call the restaurant which I did before the booking time . The restaurant said that it was down to OpenTable to resolve the cancellation. I cancelled before the meal and the restaurant has marked me as a no show .The restaurant clearly knew that they would make money out of this app by telling me that I would incur the charge .They said ‘sir your booking is with OpenTable speak to them’. At no time did they say you have failed to comply with our booking requirements and will incur a charge . The restaurant knew full well of this loophole to catch customers . In a time such as now with covid this behaviour of providers charging shouldn’t be allowed . Unsurprisingly No phone number to discuss with OpenTable - just a chat room that binned me off after waiting for ages . Be warned about downloading this app ..Version: 15.0.2
✓ Do not give your credit card detailsMy wife was trying to use this app to make a reservation from Ivy Cafe and accidentally clicked a sponsored link and made a reservation from London Stock Restaurant, it was midnight, just 20 hours before the dinner time. Then we could not cancel, because there was no cancel option. We chatted with support team for 1 hour, no help. They said phone the restaurant. We could not reach the restaurant until noon. Although we said it was a mistake at the end the restaurant charged us cancelation fee of 60 pounds per person, in total 240 pounds. Opentable support team only gives robotic answers, no help at all. It seems this a trap system for some restaurants. You make a reservation from Opentable, they forward your Credit card details to the restaurant and then leaves you alone with the restaurant. Do not give your credit card details, never ever..Version: 15.14.0
✓ Booking system poorBooking system is not intuitive. Having chosen my date and time, I would expect there to be a simple button that says “Make booking”. Click it and the table is booked and confirmation received. 2nd time I’ve used the Open Table app, and is just poor. Seems to just repeatedly ask me to search for a table, when I already have. I just want to be able to book it!.Version: 17.1.1
✓ Missing key functionOnce you book at a restaurant, there’s no ability to update the reservation if numbers change - you have to call - seems like a pretty significant oversight.Version: 15.9.0
✓ OpenTable “Collect Dining Points” ToggleI have been an OT member for many years. Until recently, there has never been an issue with my successfully collecting dining points at a participating restaurant. But over the last several reservations I’ve made, I noticed that I wasn’t collecting points. I did some digging, and I finally noticed that there is a setting under my profile for collecting points that had inexplicably been turned off. (Hopefully, this isn’t a strategy to minimize the number of points collected on OpenTable reservations.) It’s a fairly obscure process to find where the setting is located. In addition to this issue, I’ve been finding that reservations I’ve tried to make at restaurants both locally and when we’re out of town frequently seem to have no seating options at a time that we choose. However, when I call the restaurant directly, magically there ARE tables available during our desired timeslot. This whole experience lately has soured me on the app..Version: 17.2.0
✓ ReservationsI’ve made several reservations through this app and I have not received any points at all. Please advise why this is. I won’t use this app any more then..Version: 17.2.0
✓ Médiocre au niveau du goût et de la présentation…..Version: 17.2.0
✓ Rewards sucksNeed like 20 restaurants under the belt to get anything. I’ve used this app for 3 years now and still no rewards lol what’s the point.Version: 17.2.0
✓ Good but WE NEED FILTERS Already!!!I’ve been using OpenTable from day one. It’s frustrating that developers still haven’t made the ability to filter things better. Such as, the reviews of a single location you’re looking to dine in that’s part of a multiple location/chain restaurant… reviews for all their locations all show up under the one restaurant you’re looking to book at. If I’m dining in Boca Raton FL I dont care to see reviews from their Miami, NYC, etc. locations! There is no way to filter reviews to one city and there should be by now. Also, the “location” of the reviews are labeled as major cities such as West Palm Beach and Fort Lauderdale (for example) and yet the one I’m dining in is actually in the Boca Raton area. Not sure how we are supposed to know which restaurant the review is for when the restaurant Im looking to dine in is smack dab in the middle of these major cities!?! It’s a forced guessing game that no one is interested in playing. Lastly, there’s no way to filter out OpenTable’s restaurant recommendations. They recommend restaurants in Miami (an hour away from me) when barely ever dine in Miami. I maybe dined there once ever through the app. No bueno, OT! PLEASE FIX THESE FILTERS —it’s looooong overdue!!.Version: 15.22.0
✓ Didn’t respect privacy choicesWhen first opened, the app recommended restaurants in Australia, despite having access to my location in Dublin. Went to book a table, selected not to be signed up to the restaurant’s email list. Added a payment method to reserve the table and went back to reservation screen to find it had reset the option to opt out of communications. Basic functionality works, but it doesn’t feel particularly trustworthy..Version: 16.4.0
✓ Can’t change the booking nameWhenever I make a booking, it doesn’t matter what name I put the booking under, the system will ignore the name I add and use the name on my profile. I book for several managers and I need to keep changing my profile name to being able to book under the specific manager name. I avoid at all cost booing any restaurant who uses open table.Version: 17.9.0
✓ Dated Experience, Weak Loyalty, Lame No Show a little too close here in the end RulesI’ve been using OpenTable since the very early days. It’s always been super convenient and, like it or not, almost necessary in this day and age to get reservations with most restaurants. What I don’t like about it is that that platform has not changed for years, you can get logged out, relogging back in thru email never seeks to work, they’ve downgraded the loyalty program and made it harder to earn points or redeem them effectively, and I’ve had a couple of no-shows over the years that have basically put me in an inactive status on the platform. Given 100s of reservations I probably made, not showing up for one or two should not blacklist me from the platform. A LOT needs to change with this platform. It’s like they put it on autopilot and don’t pay attention..Version: 16.27.1
✓ Useless Rewards schemeI used to like OpenTable but now it’s become almost impossible to use your reward credit - OpenTable just supply a list of thousands of restaurants that DON’T accept the dining cheques! Why can’t they provide a list of places that DO accept them?? I’ve been struggling to find anywhere to use my credit. In addition, they now require credit card details for many bookings with harsh cancellation penalties - this never used to be the case and is extremely disappointing. I’ve heard of many people who’ve been unable to cancel bookings when they’ve been taken ill. Do hope OpenTable will take this and other peoples feedback on board..Version: 15.19.0
✓ Spins and spins and shows open reservation that is canceledThis app is useless. It used to be good. I booked a reservation and invited people and it notified them of the invites but then it didn't bother to notify any of them that I canceled the reservation. It also didn't push any notifications to me and didn't text. It sent an email. Who wants an email when PUSH and TEXT are turned on. When I canceled it did the same thing. My cancelation confirmation was NOT texted or pushed to my phone, the app just sent an email. Who wants email when a text is so convenient? N O B O D Y! Additionally, on the Home screen of this now totally useless app, it shows the reservation as still being open and confirmed, then it blinks and flips to reservation canceled and it just keeps spinning and switching between open and canceled. I logged out and shut it down. Same issue. I check all settings and everything is as it should be. I checked for an app update. There is none. I waited a day and tried again. Same issues. App is useless and I am tired of playing a guessing game. If I want a reservation I will book through the restaurants from now on. This app is unreliable and it's more work than it's worth. I had to contact everyone on my guest list to notify them our reservation is canceled. Terrible!.Version: 15.3.0
✓ Read this reviewMy friends and wanted to go eat a STK restaurant. I went online to find reservation details, and had to download the open table app. I created an account and found the restaurant via the app. After a while I was able to make a reservation at 7:30pm, and got my confirmation. When we got to the restaurant it was closed! (Another victim of the Covid crisis) This place hadn’t been open for months, but Open table was still taking reservations. While outside the restaurant, trying to figure out what had happened with the app, I noticed something strange. Somehow the app booked me a reservation in Mexico, at a restaurant with the same name! In Mexico!! I gave permission to the app to use my location, and we were nowhere near Mexico, but it made us reservation at a restaurant over 3000 miles away. Even if I had a F-15 fueled and ready to go, I couldn’t possibly make in time. The app totally failed, if you own a restaurant there are much more effective ways to do online reservations!.Version: 13.18.0
✓ Buggy confirmationMan their confirmation process is soooo buggy and you get the impression they’re oblivious. Trying text, 3 different emails to get it to accept one of the codes it’s sending through. Come on Open Table. Make this effortless for us please. No one wants to struggle with getting started.Version: 17.6.0
✓ Hate itOpenTable is constantly trying to force their location services. However, I am never making reservations at the time I am in the city in which I want to dine. I make reservations prior to flying to these various cities, so please stop prioritizing selling customer data over providing reservation services. They are only trying to sell customer data and they will recommend a restaurant to you in a different state, If they don’t host the restaurant you’re looking for. It’s very difficult to see that we’re being screwed over and Open Table sends you to a completely different state than you entered in your search. Beyond this, it is incredibly difficult to find your way back to the cancellation policies for each restaurant. These cancellation fees can be up to $300 for one dinner, so please stop hiding this information. There is zero regard for the customer experience in the current design of OpenTable online and their app..Version: 17.4.0
✓ 15p reminder charge?Great app for booking restaurants quickly. Range seems to have dropped over over the years and the benefits not as good either. But the downer is a little charge I’ve noticed they have introduced. You can’t see it anywhere other than privacy settings but I’ve noticed a few extra charges come through on my phone bill which turn out to be reminders sent by the app about bookings that cost 15p a shot. Personally I think this should be an opt in function - not opt out - or come with an In-app purchase warning..Version: 16.3.0
✓ Pad See EwThe Pad see ew was disappointing, the dish was not particularly appealing to the eye & lacked flavor . I wished we had ordered the Pad Thai wish looked delicious. The service staff were pleasant. I have eaten here previously, maybe just a bad choice. The Chilli jam prawn dish was ok , not outstanding..Version: 17.10.0
✓ No one homeIt is actually impossible to contact a living organism at Open Table. I am simply trying to add payment details - to increase business for Open Table but clearly the algorithm does not know where Gibraltar is in the world. I had hoped that a human would be able to help in my efforts to use Open Table and help it survive these difficult times - but no - I can’t. No email, no phone number, nothing - other than another algorithm that when I ask it about post codes tells me about reward points. Well done - algorithm- you beat me. Farewell..Version: 14.17.1
✓ GlitchesGood app but lately lots of glitches that could be fixed. Won’t cancel a booking I made, flickers back and forth between booking/cancelled booking on the home page. It also doesn’t remember the specific time I’m looking at for reservations and resets after I’ve clicked on a restaurant, which is annoying when I’m trying to find a place on a specific day..Version: 15.3.0
✓ Inconvenient schedulingDoesn’t allow you to book back to back reservations within two hours of each other so you can’t say have drinks at one place before moving to the next . Also doesn’t allow you to book more than five people at our chosen venue I had to call the restaurant . Pointless app for groups and no flexibility..Version: 12.11.0
✓ Ruined Christmas DayWish I could leave zero stars for this app. Booked a table for 5 at Urchin Bar. Open Table isn’t synced to the fact the restaurant is closed, instead sending me email reminders of my wonderful upcoming booking. What a glitch, this app is irresponsible and left us all without food on the most important day of the year. Will be notifying the restaurant to remove their patronage from this app..Version: 13.6.1
✓ Bad policiesDo not recommend..Version: 17.5.0
✓ Authentication IssueIt’s been a month and app doesn’t authenticate codes. Extremely frustrating..Version: 17.5.0
✓ AverageFirstly app couldn’t connect to the server, then gave the spinning wheel of death which meant I had to cancel out of the transaction, then wouldn’t accept my initial credit card which meant I had to go through entire booking again with different card. Frustrating experience considering I was trying to book an expensive restaurant..Version: 14.17.1
✓ Stop trying to manage my life!!!!I hate this app, sometimes when planning a trip you need to make changes. Right now you have to book restaurants so you book one the you go to book the next night and there’s no space, no problem let’s just swap but oh no you have to go back change your other booking not knowing if you’ll be able to book the previous restaurant and you might have to change it back anyway!!! Just let me book when I want to if I double book send me a reminder and I’ll choose which one to cancel but this app is rubbish treats us like we are children unable to manage our own eating out plans!!!!!!!!!!!.Version: 14.4.0
✓ App does not workI updated my OpenTable App with the new version, which sadly does not work at all. The Home page just had the whirring circle for 5 mins, then said “Uh oh, we ran into a problem, try refreshing the screen”. Which I did five times before giving up. And the Bookings page also would not load and after a few minutes said “No history yet” when I have been using Opentable for years. Obviously I was logged into my account by name, and I had a strong internet connection. Rubbish..Version: 16.32.1
✓ Restaurants closedBooked a restaurant/bar on the app for New Years Eve for 9 pm thinking we could welcome in 2023 with a cocktail. Received a text from Open Table asking me to confirm the booking which I did. Arrived to find the place was closed until 13th January. By then it was getting fairly late for dinner. We were disheartened but looked on the app to see another restaurant nearby had a 9.30 time slot. Rang to check and they told me that had already closed. I’m not sure how this could happen. Very disappointing..Version: 16.8.1
✓ Annoying 2 factor identificationWhy do I always need to enter a code from my mobile. Unnecessary after logging on to the phone and app just to make a reservation. Really makes the experience worse.Version: 17.9.0
✓ Too many verificationsHad to have a code sent by recut and by email just to make a reservation! Not fun and give too far. My devices are protected already. What a pain..Version: 17.6.0
✓ Password compromisedYour website/app helpfully told me that my password is been compromised. However, the experience of trying to change that is to put it mildly crap. It bounced me between app and mobile website and even looking at Q&A when you put in password reset it talks about regaining control of the account, rather than giving the user information about how to reset the password, thanks for telling me my password has been compromised but zero points for helping me reset it easily. I’m still lost at this point and rushing out the door will have to take a look on the web page on the normal computer later. Disappointing.Version: 16.21.1
✓ Not very impressed with UIProblems: 1) I mostly wanted to search by map, and it was very hard to find how to do that (the little icon is not great; using the word “map” would be better), 2) I was taken into OpenTable by some restaurant web site, but they did not have availability for that restaurant at the time I wanted, so I broadened my search. Took me a couple minutes to realize that the search results were for my home neighborhood, not the area (Hawaii, a thousand miles away) where the original restaurant I was trying to book is located. That’s an embarrassingly bad UI for such an old and supposedly mature service, I’d think. Combined with not making it easy to find the map view, one can waste a lot of time. Pretty sure I’ve run into this more than once over the years, the majority of times I have ever used the app..Version: 15.9.0
✓ Never againExtremely rude and unhelpful customer service. I was charged precautionary no-show up £50 reservation fees for a booking through Open Table, which were supposed to be refunded and we showed up and had our dinner, but the £50 were not refunded. When I contacted Open Table, the person on the help line was very unfriendly and said that they were not in any way responsible to help me refund the fees. Second, he said that Open Table does not have a complaint procedure or policy, it just doesn’t exist. Which is extremely odd..Version: 14.17.1
✓ ConfusedFor some reason won’t show my reservation unless I open my reservation through my confirmation email and when it shows it’s glitchy and won’t let me tap it plus the “you currently have no reservations” message with overlap the reservation.Version: 17.3.0
✓ It’s getting annoyingI like the concept of this app and fully support the idea. It gets as difficult as calling the restaurant, though, since I have to have many of these apps and I can remember who is on which app. But I digress, because that is not the direct problem of these programmers. What IS a direct issue is that it appears my account keeps getting deleted. I had an account, it even had points on it, but I didn’t use it a ton, because it is expensive to go out to eat and there aren’t a lot of restaurants near me that use this app. I went on a few months ago and tried to sign on, but the app prompted me to create an account. Okay, annoying and I lost my points, but okay. Then about a month ago, same thing. At that point I had 300 points. Now, they’re all gone and I have a new account when I had a reservation on the previous account. I actually had to call the restaurant, because despite the fact that my credentials were the same none of my points or previous reservations were there. Thankfully, the reservation is still booked at the restaurant, but it’s getting to the point it isn’t worth it to me. If I have to call the restaurant anyway, why use the app??.Version: 16.14.0
✓ Great, if you are able to cross borders at will.It’s awesome, I just wish I could block out the results on the other side of the border.. unfortunately, that’s just not a regular Tuesday trip for me..Version: 17.6.0
✓ Great food spoilt by poor customer service & careMy wife and I booked a table for 8pm to celebrate 28 years of marriage. The food was excellent however the restaurant was empty, the room was cold and when the staff started to reset the room for breakfast on a $150 2 course meal half way through main the lack of any experience at customer experience clearly shone through. Do not go here if you want a special meal for two. We declined desert and we're not even offered tea and coffee. To cap it off they wrote "Happy Aniversary" on the bill. Oh and paper topped table cloths over linen is soo cheap! You really need some customer service consultancy. We reluctantly paid the bill and left no tip..Version: 11.19
✓ Really bad UXNot sure why everyone likes this app so much. Firstly, you can’t use it if you block cookies. And secondly, it wouldn’t work if i was trying to use Facebook to login. It’s very clunky to use and not as seamless as Dimmi. I think I can forgive the minor errors if they allowed me to make my booking without having to download the app because they want me to unblock cookies..Version: 12.9.0
✓ Buggy appThis app is always a pain to use, interface is clunky and never gets better. Also malfunctions. I was trying to add my review photos, but progress got stuck on 3 of 6 photos. I tapped the progress to see if I could retry, but the status just disappeared and there was no way to view, continue, or restart the progress, nor edit my review to add the missing photos (disabled)..Version: 17.0.0
✓ Not a bad app, but no communication with real people running it is bad bad badSince this is apparently the only way to offer feedback on the technical side of things, here we go. I like OpenTable, the app runs great in its function, however I work at a restaurant that uses this booking platform and there is a way for clients to capture MORE bookings. If the search was a filter option to at least search for a time frame of multiple hours, maybe even across multiple restaurants, guests would see WAY more booking options. Example: 7o’clock resos are almost impossible to snag at Spinasse, so most people think we have no open tables because they have to search by 30 minute increments at a time to maybe find a slot that is open. It is a waste of time for the guests and for clients on OpenTable who still spend a considerable amount of time taking phone reservations because of the platform issue..Version: 15.13.0
✓ Changing my bookingThe app allows you to modify your booking but never seems to change the actual booking in the end. No feedback or options to complete the update just “done” and nothing changes? Very annoying when the place you’re booking your night with won’t answer their phone because they’re relying on this technology to do it for them..Version: 12.7.1
✓ TerribleAs an EA I book restaurants all the time. I always enter my email address to receive the confirmation of the booking. When booking a restaurant through Open Table it doesn’t take any notice of the first and last name you enter in the fields required. It seems to take an old name I first used with my email address. Therefore every time I make a booking the first & last name are wrong, I then have to contact the restaurant to correct the name of the booking. It’s quite frustrating that the app/website takes no notice of the fields I have enetered. I have given this feedback & complained to open table but they said every email address is registered with a name. I don’t know what the point of having a name field in a booking is for when it totally ignores this. I wouldn’t recommend open table, I only book through it if I have no other choice..Version: 16.29.0
✓ Changes reservation timesI will never use this unreliable app again. For the second time it changed my reservation, there is no 17:30 to be selected on the app, however somehow it will change my 7:30 selection to 17:30. Two date nights had to be cancelled last minute due to this, embarrassing. Stick to other avenues, I’d stay away from this app..Version: 14.14.1
✓ Totally BloatedAt first, I thought all the reviews and photos and “Yelp” like stuff was cool. But the reason I was using the app was to make a reservation, and that’s where things went south, at least compared to earlier versions of the app. Long story short, once you’re on the restaurant detail page, there is no clear way to make a reservation, or there are so many other options that it’s confusing. I ended up “saving”, thinking that would “save” my reservation, but when I showed up at the restaurant, all I got was a snarky gen-z hostess refusing to give me a table (even though there were a half dozen open tables in sight and only two reservations on her list). I’m not happy with Cane Rosso, but I also understand snarky teenage hostesses are all they can afford. I’m very unhappy with how bloated open table has become. Especially since I clicked on a link on Cane Rosso’s website and it took me right down this rabbit hole. It may have something to do with the fact I was on mobile and had to turn it sideways to get all the options. I know it can work, last week I followed the same procedure with Tupelo Honey and my reservation was seamless. Not the same experience with all restaurants, and that’s a problem, especially when you’re with your entire family, your starving, and the hostess could care less. In conclusion, this app needs better implementation across all restaurants and the need to simplify the restaurant detail page..Version: 14.17
✓ Open Table and Apple Update issuesSo I used to love using OpenTable because of the points that you can earn for certificates. However, for the last 2 to 3 times when iPhone updates have occurred, my settings have change. The button that asks if I want to earn points has become “untoggled” each time. I do not sit on my app and look at every single setting and particularly for this one. It should be defaulted to earning points and then if you don’t wish to earn points, you can opt out. I reached out before because I noticed after a few dining reservations that I did not earn any points I was told today that I had exceeded the number of courtesies allowed on the lifetime of my account!!! Since when do courtesies expire or have limits attached especially when it’s of no wrong doing by the user? Not happy about this and do not have a problem going to the majority of the restaurants that we frequent on the regular, without using OpenTable if this is going to be case with them..Version: 16.21.1
✓ Logging inSince the new update, I can no longer login through the app using Facebook. It is asking for a phone number and an email and when those are used it logs into an account that has no information. I’ve been using my account since 2015 and every so often when the platform updates, it makes it almost impossible to get back into my account. Why is Facebook no longer a sign in option for people and how can you not figure out how to merge their information to their phone/email? Frustrating. Not to mention customer support literally doesn’t exist and you keep getting sent to a stupid bot who doesn’t understand your questions..Version: 17.9.0
✓ Terrible online and via the appI’ve down loaded this app and unable to book a table through this app or on line. Online the booking times go no further , on the app I booked a time and it came up with a blank page that had a cancel button on the top left corner. Impossible to use !!.Version: 13.6.0
✓ Needs to spread it's wingsIdeal for London but limited for anywhere else. I travel lots and would like to use the system in Europe as well..Version: 9.11.1
✓ Points expire during covidVery disappointed that open table is continuing with their policy of removing your points with 12 months of inactivity given that during covid it has been physically impossible to dine in for much of the last year. All around bad form to treat your users this way..Version: 14.22.0
✓ Points are a scamI almost never write reviews, but OT deserves this one. It used to be useful for reservations, but points are a total scam. I started using OT in its early early days and back then 2,500 pts could be redeemed for $20 and 5,000 for $50. At some point I got to 2,500 and decided to keep earning to get to 5,000 so I can get the higher reward. Some time later... they dropped the reward for 5k pts to $25 gift cards.. I was at 4.7k pts recently and now I check and find I have 3.9 because they decided to also add a 3-yr expiration to points as well. It’s literally impossible to earn a reward unless you eat at their crappy promoted 1k pts restaurants (not sure if even those exist anymore). Well done, OT, keep running your scam. I’m switching to Resy and Seated. Oh and by the way ratings in the app are totally useless, everything is a 5-star according to them..Version: 14.19.0
✓ App has issuesBooking system is fine. App itself is a great idea. However when you sign up after booking you have never allocated yourself or been allocated a password. Attempted reset password which didn’t email any of my inboxes. Emailed help desk who couldn’t help at all. So now I have an account that has no password that I cannot access..Version: 12.9.1
✓ Horrible customer service, unethical charge to my CCI’ve been an OpenTable user for years however today will be the last time I use their service. I made a reservation (which included a credit card charge for not showing up) that I then needed to cancel, however OpenTable told me the only way I could cancel the reservation was to call the restaurant. I tried for hours to call the restaurant but their phone number was disconnected and it never went through. I contacted OpenTable customer support and they refused to help me and told me they could not control cancellation of my reservation. They repeatedly told me to contact the restaurant yet agreed that the phone number was disconnected and that there was no other contact method available. The customer service agent was extremely unhelpful and just kept telling me to call the restaurant, which again, did not work. It’s extremely unethical to allow a reservation to be made through your platform with a credit card hold and then be completely unable to cancel it. I will never use OpenTable again..Version: 15.18.0
✓ HorribleI have never written a review before but I had to do it. We live in Rittenhouse square and we go out to dinner almost every night. This experience was the worst. We were seated at a bar facing the kitchen. When I asked to be moved I was told that there were no open tables. There were 3 tables of 2 behind us and nobody sat there the entire time. So we were left to watch the chef pick his nails while I was looking into the eye of two dead fish about a foot away from me. The waiters kept on cleaning off the counter where they placed the food and push the crumbs onto our table. The chefs keep on stacking bowls higher and higher in front of the counter in front of us. I ordered a shrimp cocktail and it was in a bowl of what looked and tasted like a bowl of warm milk. It was so bad. Our waiter with the long beard and deep voice who shared with us that he was also a DJ was great. We will never go back here again. They should be ashamed of themselves, especially when the reservation was set about 2 months before.Version: 13.3.0
✓ I was there Saturday Feb 24I have been several times and always enjoyed the food. This weekend I had a meal with another couple ( 4 people). I must say the food was terrible . I had chicken and it was like a piece of rubber. Another party had the short ribs and it was full of sauce and very liquid. She left more than half on plate . Another party had the Tuna and left more than 3/4 on the plate not eaten Finally another person at our table,had steak the prior night so ordered the pasta he left 3/4 left on his plate. The food was terrible so a not sure about returning to this restaurant. What really freaked me out is you would think that the food that was returned the waitress would have asked is all ok .. Now of this place is only good for meat then-advertise it this way I feel ripped off… I just hope they don’t rub negatively on Chairman’s and a few other restaurants they are involved with ..Version: 17.9.0
✓ Too many glitchesWhen putting in birthday you have to select 9 for it to come up with 8. Couldnt find my favourite restaurant in the saved section, then when I clicked save on that restaurant in the booking section, it didn't appear in the saved section..Version: 16.25.0
✓ App has a malfunction in restaurant searchMade a RSV, no booking was sent to the restaurant. Turned out i booked the same name of restaurant in USA. But this restaurant is still showing under Brisbane , even now. Opentable ruined the special dinner night. No wonder people use DIMMI, deleted the app. Opentable admitted the malfunction and mistake, but no further action. Very disappointed to open table staff how to manage the issue and their unprofessionalism. Dont use this app.Version: 11.19
✓ What a mess.I've had this app for about 5 minutes and I'm ready to delete it. I booked a table on my desktop and it asked me for my email address for the confirmation. Then it said to open an account to keep track of the reservation and have me the option of logging in with Google (which is different than my email address I used to send the confirmation). So I went to my account and sure enough the reservation isn't there. I try downloading the app and guess what? No option to log in with Google on the app. So I go back to the desktop to change the password because my Google password doesn't work on the "log in with open table" option. I get into the app, no reservations. I go to the email confirmation I received and click on change/view reservation and it of course takes me to my profile page for the account with no reservations. So I click on add to calendar and invite Google email to my own reservation. In the account I get a notification that I was invited, and then accept. Then I click on upcoming reservations and there are no reservations. And the alert icon is still red letting me know I was invited to my own reservation..Version: 12.18.0
✓ Not available to walk-insYou can only leave a review, if you make a reservation through the site. I joined today as l was assaulted by the owner of Baritalia, Surfers Paradise/Broadbeach, so l wanted to leave a review. Not able to, because l was a walk-in and didn’t book through the site. Should be able to leave genuine reviews! This man is being investigated by the Police..Version: 17.0.0
✓ Location improvements neededThis app is great for booking reservations, but searching for new restaurants in specific areas is always so frustrating. In Chicago, there are distinct neighborhoods, all with an abundance of delicious restaurants to try, but on open table you wouldn’t know this based on how their search function operates. I’ve noticed if you search and select a specific neighborhood, example: “Lincoln Park”, the restaurants shown are not in the Lincoln park area at all, and even show their location as “west loop” or “river north”, so it’s not that the restaurant has put the wrong neighborhood, it’s the APP that is showing sponsored restaurants in far neighborhoods, over restaurants in the neighborhood I’m specifically looking in. This is incredibly frustrating because if I’m trying to find a new place to try in my neighborhood, but open table insists on showing restaurants across the city, even when I’ve tried to search in my neighborhood, then I will not see open table as a reliable source to suggest new restaurants..Version: 17.4.0
✓ Customer needing assistance without response after several attempts to email.I have been an established VIP with open table Based on my dining history, reservations, always cancelled before and never once missing a reservation from Palm Springs to New York to Miami …I had thousands of points I never cashed in and even have current reservations but for whatever reason they won’t respond to emails and I’ve every concerned bc my app says all the sudden I’m a new customer with no benefits and no dining history which is false and the app is not working and again no response after several emails and no customer service number that I could not find …I’m losing hope and my open table was like a timeline off all my notable dining experiences and part of my life and just don’t understand how they cannot address this if they would look they should be able to see my phone number, name and all info is the exact same but my vip established account has disappeared. If I don’t hear from them I will never use them again and only use Rezy from now on. I even took time to post dining photos and rated restaurants we dined. Very sad for me if they can’t provide me with the much need customer service and I pray this gets handled. And I pray they do the right thing a get my true account back up and running. I’m a very loyal customer so, open table please advise..Version: 17.8.0
✓ Sent confirmation for wrong date.Sent confirmation for wrong date..Version: 13.8.0
✓ Improvements madeFirst of all, who are these people detailing the restaurant’s tilapia and their server ignoring them on what is supposed to be the Open Table app review?! This is not Yelp, folks. This latest update resolved my ire with the searching. We can FINALLY search for restaurants in San Francisco in its entirety. For a long while you had to specify a SF neighborhood when looking for an available restaurant i.e. 3 people at noon in the Mission, San Francisco, CA. Every other city, you were able to indicate and search by just the city name all except for SF. Looks like the capability has returned. But scrolling through the list of restaurants was and still remains to be both annoying af and difficult as where my finger lands to swipe up or down to move the page up or down, it’ll attempt to drag and drop that restaurant as a link to a message whether text or email. Why anyone ever thought that would be a good idea when everyone in the app is using a touch screen phone is beyond me. Can we get that fixed, please?.Version: 12.17.0
✓ Cannot find serverHmmm, can’t imagine what kind of bugs you had before that needed fixing but you appear to have one heck of a big one right now where your app can’t find its server on either iPhone XR or iPad gen6. Kind of pointless.Version: 12.22.0
🙂 OpenTable Positive Reviews
OpenTable works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact OpenTable.
⛔ OpenTable Problems
