Amazon Shopping Negative Reviews

Amazon Shopping App Complaints & User Negative Comments 2024

Amazon Shopping app received 151 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Shopping? Can you share your negative thoughts about amazon shopping?

Amazon Shopping for Negative User Reviews

✓ Terrible UpdateCan’t find “Today’s Deal, Lightening, Upcoming Deals” with the new app. Where is it hiding or is it no longer accessible on the app?.MmnbGhVersion: 15.7.0

✓ RubbishAfter a search, you have to go back some many times to home page. The filter function is the worst, always trying to sell you things that have paid advertising fees..Harrypotter0720Version: 17.10.0

✓ It’s too difficult to determine country of origin of productsBy law products have to be marked where they are manufactured, but this information is not readily available in this app. I am a big proponent of buying American made products. The information on the products sold does not always contain country of origin information, and sometimes have to dig through the pictures to find out to the point I waist hours looking. And on at least one occasion I thought a product I was ordering was made in the US and found out when it arrived it was made in China so I returned it. If we could filter by country of origin, this would be helpful. Especially for high end goods like kitchen equipment, furniture, tools, decorative items and wood products where country of origin is largely indicative of the quality of the product. Besides this issue, the app is great. Very good search algorithm, and I like how when you search and can shop certain brands..MattsayeghVersion: 21.14.0

✓ I can’t make purchasesNot sure what’s gone wrong here but can no longer make kindle purchases. Only thing the app allows me to do is download sample. Such a waste of time..AwlfjrbslownrjsowbVersion: 9.21.1

✓ Works Well - No Dark ModeApp works well, but it’s late and I’m grumpy and the fact that I can’t shop for anything without having my retinas blasted by a billion lumens of Amazon app whiteness is annoying. So I’ve subtracted two stars. Tell Bezos to hit me up when he’s authorized the use of some funds for a dark mode and I’ll re-adjust my rating. Thanks..ButteriPhoneVersion: 19.16.0

✓ Annoying.Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more..Come on amazonVersion: 15.20.0

✓ What are filters and why offer if they aren’t applying these filtersSo when I search and the. Go to filters for the search I have many available filter options and literally none of them seem to effectively work for me, no matter my filter selection I still see items that should be excluded and I mean on page one of search results price limits not followed categories not sorted nothing works. All I see are reposts of the same items from “different sellers” but often it’s all the same items , and absolutely no used items listed and the variety all seems to be fluff and no real variety and many many in stocked items etc etc unreasonable markups in sold out items during high demand periods, its clear the quality of service has dropped to where eBay would be preferred for many items because of the unique and realistic listings , compared to this app now. In recent months or maybe last couple years the site and app and service itself has become cheap and limited in terms of its past when it was vast and cheap and well managed . Loosing its value now..BeepboppissedoffVersion: 19.22.0

✓ Stuck in spanishAmozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and every page and every item was spanish I worked trying to find a setting finally had to do a google search then proceded tofollow the steos ( feeling this would fix it but still wondering how it ever got change to spanish) But after finding a setting for region and english It didnt work. soI hadnt ordered inweeks . then again today without remembering the problem went to order and !!! still stuck in spanish . and like the time before I tried endlessly to reach costomer service but its only multiple choice none of which came close So hear I amwriting a review hoping this will get the attention of someone. This is a gme changerfor me ..EarsoftearsVersion: 19.12.2

✓ FrustratingFor a company that sells stuff they sure make it difficult to buy. Trying to buy a Kindle book is so frustrating. I can download samples but not purchase.....ChewbykaVersion: 11.21.2

✓ Bad appWhy is that good working apps are always messed with? It used to be good and easy to use. Now it is a nightmare. Changing shops/countries are basically impossible!.BrightSpark22Version: 19.13.0

✓ AwfulThe new update won’t let me select other options! For example if I’m looking at a rug and the picture is white, it won’t let me select the black option. No matter what it is, clothes, games, pictures, anything I cannot select any other option than the one that is the preview!.Seleena1995Version: 17.4.0

✓ Misleading PriceYou price is fraud . It shows Price is in Australian $$ and then you charge same amount in US $$.TruereviewNZAklVersion: 19.3.0

✓ Was great until the last updateThis app used to work as expected, now I can’t browse or view an item for more than 10 seconds without the screen going blank. What is this garbage, fix it instead of sending that bald moron to space..Dreemy bastidVersion: 19.13.0

✓ Hit or miss for sureI’m an amazon prime member, I’ve been using this site since November 2019 and I’m the beginning I was beyond impressed with this site, however since February of this year this site has repeatedly taken my money for orders placed that I’m still waiting for, making it a total of 3 orders. Apparently amazon has no problem doing business with companies who rip their loyal customers off bc I tried to contact the seller with no response several times, I went to amazon only to be told it wasn’t purchased from them so they can’t help, witch I’m sorry but how do you have the ability to sell the item through ur site but refuse to take responsibility when things go wrong, that’s just shady if you ask me, amazon sent me a link to request a refund witch I’d already been attempting so basically they did nothing but profit from a customer who already paid a monthly fee, again feels a bit off if you ask me, when your a multi million dollar company and helping a customer get $85 back is too much that’s just not cool, A little loyalty and assistance goes a long way that’s for sure. Stacey.Stacey ThibodeauVersion: 15.15.0

✓ Ugly and buggyI really don’t like this new blue version of the app. Navigation isn’t intuitive anymore (where are my lists?), there are lots of visual bugs (gray horizontal lines when scrolling pages) and flotting menu wast screen space. Revert to the previous version, please!.45ZER0Version: 15.3.0

✓ The only app that is worse is iTunesSeriously guys, you are one of the biggest players in the tech space. Surely you have the skills within your organisation to provide your clients with an app that is intuitive and easy to use. I am a Prime member. You keep taking my money but I can’t access prime TV. There is nowhere obvious on the app where I can find out why or how to speak to a human being. That kind of feels like you are stealing from me. Not happy. I am only rating you one star because I cannot give you none..MarknobleREVersion: 17.13.0

✓ New UI is bloated and brokenThe new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design..WesteriVersion: 17.17.0

✓ Great app but where’s DARK MODE SUPPORT???Overall great app and very reliable but it STILL doesn’t have a DARK MODE option. So at night in the dark the app blinds you with bright white backgrounds. Big fail in 2022.TrueReviewerCanadaVersion: 19.13.0

✓ ExpensiveTo expensive as I live in New Zealand and everything is used in USD and GST and shipping is expensive.FululahoVersion: 23.7.2

✓ Needs an updateWhat happened to the wishlist on the bottom & being able to tap and drag items to it?! And stop changing how search results are displayed! They’re either grid or list. Stop mixing them up, depending on some arbitrary nonsense..CenoTurkVersion: 13.12.0

✓ Lord of the rings Splash screen :/The Amazon app has always been a decent experience for me but the forced lord of the rings splash screen that is forced every time I open the app is pretty irritating. I don’t it showing the first time I open the app but not on every launch of the app! I understand you want to promote the new lotr series but this feels excessive..Jacob ShumanVersion: 19.16.0

✓ Dark modePlease add dark mode my eyes hurt.Jt1233Version: 15.3.0

✓ Not the app but the actual companyI dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund” “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting) “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.” THATS EVERYTIME IM ON CALL WITH THEM..Why wont my names workVersion: 19.20.0

✓ Delivery service is so bad in rural areasDelivery service is so bad in rural areas. Delivery persons ask customer to come around 4 to 5 kms to collect there parcels. Totally disgusting.Nimmoo😍Version: 21.4.0

✓ IPad app buggy when using Magic Keyboard trackpadI primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.).AvantidomaniVersion: 17.18.0

✓ Awful update. Ruined wish listsThis is the first and only review I have ever written for an app. I don’t know who thought it was a good idea to remove the ability to see your wish lists and instead combined them all into categories, mixing them all up so you can’t see a specific list. Horrible change. Frequently we use lists to purchase for birthdays or other holidays, and now everyone’s lists are mixed up in these ridiculous categories instead of being able to select the list you are looking for and specifically purchase from that list. I hope someone gets a clue and changes it back. I don’t know why I would want a list of every book on every family members list, with all of the books jumbled up. I want to see my family members full list at one time and not have to search through whatever category you chose to stick one of their items in. There’s no way to view a single persons list anymore in the app. Why on earth would you mix everybody’s stuff up? Defeats the purpose of a person creating their own wish list if you mix up their wish list with everybody else’s wish list!.TinifairyVersion: 21.11.0

✓ Cumbersome searchSearch is unnecessarily made too cumbersome. Few items listing on one page. No option of all searched items on one page. And if you are, say, on 10th page and open an item and want to come back to 10th page again, it would take you to first page instead, every time. And exhausts you after only a few item views. And one would prefer to switch to other shopping apps..Lahore103Version: 15.21.4

✓ Account SuspendedExtremely dissatisfied with the service. I had contacted to customer service to recover my old account but no help from anyone. Instead they asked me to close all the accounts and reopen the account again. When i tried to reopen the account then it gave me an error stating the account already exist. This is bound to happen; however i contacted to resolve this issue now and another representative recommended some steps which eventually took me to square 1 again. At the end, the representative have asked me to create a new email address to overcome this. I did this too yesterday and today i see that the new account is locked as well due to misuse of account. This is extremely frustrating and disappointing. Can someone look into this ASAP??.Salman DharaniVersion: 19.1.0

✓ Site crashes oftenWhat’s up with Amazon lately?!! Browsing for items then all of a sudden it goes to a blank page and you have to start your search all over again!!! Very frustrating when you’re at a few pages down in your search.. needs to be fixed!!.Cruise66Version: 19.17.0

✓ Ridiculous & On-going Pop-up Suggestions/TipsUpdate: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere! We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!!.ServRevVersion: 17.22.2

✓ Update removes ability to add new item on wishlist by dragging itIt is convenient to drag and drop the wish list item. I hope they add it back.SealyxVersion: 13.12.0

✓ Very unintuitive to useHave been trying to change my residential address for digital purchases and there is nowhere to clearly do this. This wouldlogically be under addresses, but no.....Wanting to purchase, but unable to!.P@43Version: 17.3.0

✓ Decent, but filters need more work.The app is well-designed and easy to use, but when browsing clothes, the filters just don’t work most of the time. If you want something long sleeve, you put the long sleeve filter on, and you’d expect long sleeve products to show up, but you end up with sleeveless or short sleeve. Testing this out for dresses too ends up with even worse results, with the fabric type filter just not working most of the time. Let’s say you want something made of cotton, so you use the cotton fabric type filter, and results will range from actually being cotton to having absolutely no relevance to cotton. Additionally, some of the products that actually do fulfill the requirements for the filter actually get filtered out and don’t appear after the filter is applied, thus making the filter pretty useless, for example, we’ll say that you are looking for a dress solid in color, with long bell sleeves. Applying that filter will end up with some with that requirement, but most of the others having short sleeves, patterns, and regular short sleeves. Applying the filter and sorting from cheapest also just doesn’t yield good results, where you can end up with that products that have nothing to do with the search in the top result. Let’s say you’re looking for shirts but you get microphones instead. It’s really bizarre. Filters are supposed to help you narrow down a search out of tens of thousands of products, not hinder them..Imabolt333Version: 21.10.0

✓ Kindle booksIt is very annoying that the App will not handle Kindle. Why not?.Kiwi6022Version: 13.1.0

✓ Kindle EbooksThis app doesn’t let you purchase an ebook. Instead once you’ve found a book, you need to add it to your basket, login online and then complete the purchase there. This app is a waste of time even though looking for a decent book to buy is a lot easier then the online website. It’s just a pity you can’t actually buy the book!.Teet17Version: 9.22

✓ Awful updateLatest update is horrible. I used to use the app because it was better than browsing online. The app had things like filters showing items that were available next day/2 days so I could find things I needed in a hurry instead of clicking into 200 items to find something I’d get in time. The listed items were also just “easier” to see. Now the app just matches the online experience. That was probably the goal but it’s a downgrade not an upgrade! Hopeful they get more feedback like this and put the features back in!.Grumpy Bug-gerVersion: 21.18.0

✓ App is a disappointmentOnce logged in, the app remains logged on until physically logged out. It never times out. Nor does it log out if/when app is closed. If the closed app is reopened, it is still logged on! This persistently logged on app is ripe for misuse by anyone with access to my phone. Also, the password (or maybe a PIN) should be required (or at least offered as an option) for purchases to prevent unauthorized purchases by children. Lastly, buyers should be given a single receipt for all items purchases. It is difficult to even determine if I received all items purchased at the same time. When a single order of multiple items are listed singularity by the item but not by the entire purchase, individual items are nearly impossible to track. If I buy 10 different items in a single purchase, I cannot review the entire purchase, but have to remember each item to see if all items are shipped/received..EgnarMDVersion: 21.15.2

✓ The shipping cost is so highThe shipping price is to high it doesn’t take 100$ on each product I had this problem before the lockdown.Shadow WebbVersion: 15.9.0

✓ Didn’t get my $5 for downloadingSaid I’d get $5 for downloading the amazon app. So I did. My $5 voucher never came. Very disappointed. Zero stars..MarkusdaVersion: 13.13.0

✓ Not allowed to manager my own information or update mobile or addressTried 4 times to call customer service to update my information once I moved out countries and my mobile has been changed. Tomo-lhe in is sending a mag to the old mobile number even if I know the password not allowed me to changed anything.PdstefanoVersion: 19.22.2

✓ TerribleHow does this app have such good reviews? It has sucked for awhile now because of the constant updates, but it just gets progressively worse with every new update. I just want the number of results for a product I search, the feature when I would hit the home button and it would refresh my homepage, and for my products to be labeled correctly when it’s not available. Is that so much to ask for developers? With the newest “update” I can no longer manage my recommendations anymore. What is going on in the developer’s minds? Y’all need to get it together. *Update: I stand by my statements. It just get worse with every “update”. Whoever is in charge of updates on this app need to be fired immediately. Every update makes this app harder to use and now it’s impossible for me to search for stuff because it just blips out and goes back to the original page. What’s the point of having filters if I can’t search within those filtered results? If I could give this app zero stars. Bettor off just using the search engine..NahikuanVersion: 19.17.0

✓ Update NeededApp has become extremely slow and freezes frequently. It is very frustrating..Kman1700Version: 17.13.0

✓ Does it’s jobThis app does what it’s supposed to do - let’s you buy stuff. But it is alway a surprise (and annoying) when I don’t know which layout I’ll get. For example, I open the app in the morning and the search bar is at the top of the screen. I close the app because I’m done with it. I open it again in the afternoon and this time the search bar is at the bottom and the look of the page is different. I can open the app multiple and most times the layout changes. It’s annoying.Mini shortstopVersion: 21.16.0

✓ Dark themeI hear the app is great, I wouldn’t know because I can’t use it. Please include dark theme capabilities in this app. Thanks.Yun-kanVersion: 19.13.0

✓ Stop changing the app.Why would y’all remove the ability for us to hold down the heart to add to certain list? Also why would y’all add the option to select view more from this list ? Just allow us to scroll down to see everything. It’s annoying we have to select view more 10x just to see what all in the list. It’s also very annoying we can’t hold the heart down anymore to add to our list. Who in corporate agreed to change those features? Worry about when we search for a certain item only that item comes up. Why are y’all worried about how we add items to our list or how we are able to see all items in the list ?! Please fix the app back to being able to hold down the heart and select which list we want to add our items to. As well as fix it back to where we can just scroll and see everything in the list and not have to select view more. Not having those features makes it pointless for it to be an app if we have to add stuff like we are on the website on the browser..NekThyVersion: 21.10.0

✓ Waste of timeDoesn’t work. Each time it gives an error “ Oops no internet “ but internet is there and all other apps are working..Simon VonVersion: 13.10.0

✓ Poor updateSince this latest update, the App auto-rotates to portrait view so I am unable to get it to rotate to landscape. This is annoying.ProInvestorVersion: 9.20.0

✓ You shouldn’t show me the items that don’t send to my country!!!You shouldn’t show me the items that don’t send to my country!!!.TuhgddxbVersion: 15.21.2

✓ Floating menu hindering UXThe floating menu is a nice touch but at the same time it covers 20% of the app working area. This results in viewing restriction on the product landing page including product detail. Users need to constantly scroll to unearth what is below the floating menu. This also makes it difficult to perform screen grab on product images including details to share with friends and family in one go..*-RedWhitRose-*Version: 15.3.0

✓ Time wastingSo overall it’s ok, what I find annoying & what wastes my time is that despite saying the shipping destination it loads items for sale that don’t ship to my country. It would be great if there was an option to display only those companies that ship internationally. Another thing that wastes time is items displayed as eligible for shipping when you look into the product further & it has different size options, so go ahead clicking on those & choosing the size wanted, states how many is in stock then selecting the wanted size, it says sorry not available?!?.Babycake1Version: 11.15.0

✓ Information data brokersNothing but spam emails and phone calls and as use of the data you sell off to - other entities - leverage if of information for profit yet proper security is a joke sharing with partners and cand business revenue llano rate to perform profiling for profit yet don’t off set the data grab with a reputable employer reputation not a customer aware and nor responsive to complaints at its best didn’t get my loo paper nor twice having come out of my account to take subscription o job price 15 dollars to 40 rolls ! not worth the removal of our privacy and our right to a profit made of our back fair price for loss off person info.RNJaxofheartsVersion: 17.6.0

✓ Dark mode??Ça serait bien d’avoir le mode sombre! Votre application est très dur pour les yeux lorsqu’on magasine dans l’obscurité..SeaDoo666Version: 15.4.0

✓ Poor UI and broken transactionsThe app consistently fails to add things to your cart. Sometimes doesn’t respond despite repeated pressing of “Add to Cart”. Reload same thing. The search system has really went down hill. You can do a search on almost anything, a movie for instance? And they will find 20 thins completely unrelated to what you wanted and so far out of left field you’ll wonder if you typed something wrong. Think you have it working? Haha! Heres a picture of a dog and a link back to the main page so all your search was in vain and you have to start over! But wait! There’s more! Here’s a stupid Alexa icon that never goes away and cant be removed and it’s strategically placed so you hit every time you scroll. Here’s some sliding menus that don’t fit your screen! Like that suggested item? Too bad! Broken link! Ive given up shopping via this app as its basically a frustration inducing waste of space on my phone. Really only good for tracking shipments- when I can get it to work at all..Mindless DrivelVersion: 19.7.0

✓ Worst IT support, lock ur account for no reasonAmazon has got arrogant towards its customers. IT malfunction locked my account, called twice, still couldn’t solve and simply asked me to create a new one. Amazon should die. Go support some new platforms that still know how to respect their precious customers..MingchuedxxVersion: 13.21.4

✓ Frustrating to find thingsThis was an Ok app to use until recently - the ability to search by seller has been removed which makes it difficult to find things, particularly if you don’t want to buy from third party sellers. The App should make it easier to find what you want and from whom you want to buy from, not force you to spend more time sifting through a myriad of poorly priced, unreliable, and potentially scamming, sellers..Vendral24Version: 21.13.0

✓ Try this appFirst thing I don’t have to the way from the shop could you can deliver it here.Lulu aka lauraVersion: 19.10.0

✓ Wow what happenedI loved amazon, and now all of a sudden the app doesn’t work for me. My wish list is gone off the bottom of the app, I wasn’t able to add stuff to my wish list and now I can! What is wrong with you people, why would you try to “improve” something that didn’t have much problems to begin with? Great job Amazon..Solid_Liquid_Gas SnakeVersion: 13.12.0

✓ Needs workLimited search, filtering and sorting, results rarely match in relevance. Clicking on a store/sold by does not always go to the seller page, instead performing a new search on what appears to be an autocorrected brand search closest to the seller name? App Resets whenever minimised and does not support split screen ,so adding addresses from contacts or other windows is a lengthy and frustrating exercise. No distinction between currencies e.g us/au dollar. I could go on, but suffice to say it just doesnt seem tested..SairyseastVersion: 17.22.2

✓ Hard to find help, feedback and supportThis app is okay if you are lucky enough to find what you want and to order it. For everything else, finding your way around is pretty poor. Finding the chat help, finding contact us, finding support is difficult, maybe deliberately so. The overall impression is you’re on your own if you have a problem with anything else..Rex651234Version: 19.21.2

✓ I can’t read your app pagesI’m 76 years old. Oh wait a minute no I’m only 74 but I still have a problem. I can’t read your pages anymore. I have Cataracs and the contrast between your very light lettering in your white background. All that makes everything blend into one. On my phone, I have it set to have dark backgrounds and white lettering. And that works pretty well and many websites automatically adhere to that, but not yours. I’ve looked for places where I could set your App to have a dark background, but I can’t find it and no it’s not because I can’t read it because it’s not there. I’ve had my family look at look at it for me and they can’t find it either. so maybe we’re all really dumb and we can’t figure out how to do it and if so, please send us a instructions. I would greatly appreciate it. If it’s no way to do it can you please ask your webpage operators to include that option. Thank you. either way, I’m using an iPhone 12th..Gcohen2Version: 21.13.2

✓ Dark mode - when ?Seriously no dark mode option ! It can’t be that hard ? Come on Jeff !!.IanGrant4Version: 21.9.0

✓ Very badly madeThis app is glitchy, very slow and not very user friendly. There’s no option for done when filling out information just a back button which doesn’t make sense. Also I’m wanting to select items just from Australia but only gives me the option of world wide, so when I have things in my cart I go to checkout and then it converts to USD, it’s very deceiving. I want to shop on here but I can’t unless I go through all the products and check out to see it’s it’s from aus or usd..MgracedawgVersion: 19.3.0

✓ Completely uselessDon’t download this app. It won’t let you sign in. The amount of times I’ve pressed sign in and it just sits on a blank screen. I ended up buying online instead and it worked. App useless.Dizzy.tonightVersion: 19.8.0

✓ Shipment availabilityWould rate 0 stars if I could... spent hours searching for items that I could put purchase because they were not able to be shipped to my country. I understand that not everyone ships everywhere but the app needs to not show items I can’t buy - major design flaw and waste of time. If you’re from New Zealand don’t even think about buying because the likelihood of them shipping to you is 0..DgnzryjVersion: 15.8.0

✓ Why?It wont let me change the currency. So I waste my time having to use a $$ converter to calculate the actual pricing... annoying.CMini17Version: 15.21.4

✓ Doesn’t work well on my iPadEdit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this?? I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars.Tea_berryVersion: 17.17.0

✓ App doesn’t show wish listsEven though I’ve had my wish lists set up for years, the app all of a sudden stopped showing them which is extremely inconvenient and annoying. I’ve deleted the app and installed it again and logged in again but to no avail. In other words, the app is rendered useless as there’s no point in finding stuff you want to buy if you’re being unable to add them to your list for future purchase. Oh well, fewer purchases will be made on this platform which is probably a very good thing..MENIO2005Version: 13.21.0

✓ Recherche et résultatsEst-ce normal que je n’obtienne pas les mêmes résultats lorsque je vais sur le site en ligne vs l’application? J’arrive sans difficulté à trouver les items que je veux sur le site en ligne mais les résultats des items semble pratiquement censuré dans l’application..Br1t@n1eVersion: 19.22.0

✓ Too much noise in search resultsWhen I am search for a specific part number, as evidenced by wrapping it in quotes, I do not want to see every possible manipulation of that value returned. I want to see that part. If you don’t have it - no results is the correct result. Eg: when searching for a JST connector, there are different ranges. JST-XH, JST-PH, JST-XHR. WHEN I ASK EXPLICITLY FOR A, DO NOT OFFER ME B OR C. When I exclude a term from search by putting a minus in front of it, I DONT’ EXPECT TO SEE IT IN THE RESULTS. Eg: when searching for electronics connectors, a pitch of 2.54 is. VERY DIFFERENT to 2.0.HecatonchiresVersion: 13.21.4

✓ Kindle purchasesI just want to be able to buy books that are advertised! The app will let me get a sample but then I can’t down load the whole book! This will happen for about 5 books in a row! Please make an option where you can only see what books are available for download/ purchase in your country rather than advertise to me what is available overseas but not let me buy it!.Moodymoo122Version: 13.1.0

✓ Kiwi? Don’t bother.Countless results not available in my country. Everything I’ve tried to buy that is available in New Zealand can’t be delivered to my address. Don’t waste your time with this app..B451LVersion: 15.2.0

✓ Please fixThe app switches from landscape mode to portrait after signing in..:Gazoo:Version: 17.16.2

✓ No dark modeWhy tho.DlafrancVersion: 15.12.4

✓ The app is stillClunky and missing featuresThe app is still missing key features to make it more user friendly. Here are key needed improvements: search filters don’t work. The search function is really bad - I get all kinds of garbage. Need to add a way to exclude words. For ex searching for an iPhone case keeps showing me for the max model. Gave up and went somewhere else. The filters and sort choices aren’t followed. I’m searching for a desk with a specific width, I chose that and alll that I get is everything but that width. Why bother having a filter if it’s not usable? Or I put a price cap and filter by price and the results are in a random order and beyond the filters I’ve set. Understand if it’s one or two but 70% of results don’t fit the search terms and filters. Need to be able to filter for free shipping even if not prime. The search - need to have a way to go back to the search list, now i spent lots of time going down a search list then by mistake hit another “tab”at the bottom and my entire search list is gone. I lose where I was in my search, and need to start all over again. The typing/word processing is primitive - please add autocorrect or something like that - to type a review or ask a question on my phone takes 4 times longer than needed and I give up midway..User111111111111Version: 21.9.0

✓ CountryThe country selection is very limited and I can’t find my own country!!.Jimin hwang aj and ajpwVersion: 17.17.0

✓ Useless release notes alwaysEvery update always has the most vague release notes ever (“bug fixes and improvements”). So you never know what you’re going to get when you update. I wish Apple would force devs to provide accurate, meaningful descriptions of their updates. I want to know what I am installing on my device and choose why I install it, not just blindly trust everything Amazon releases like a sheep..Some_Guy__Version: 13.4.0

✓ Latest UpdateNot sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways.Lynx SpadeVersion: 15.7.0

✓ App periodically flashes to a white screenWhile attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I was trying to view, the app either returns me to the beginning of my saved products screen or to the search bar. It is very frustrating, because then I need to restart the process of relocating the product… either by scrolling though my saved products list or initiating a new search. I am running the latest version of the App on an iPhone 13 Pro, but it also happens on an older iPhone 7, also running the latest version of the App. I hope the product developers will see this feedback and take steps to correct. It has been an ongoing issue for months, now. I tried to submit feedback to the developers through the App Store, but the link just dumps me to Amazons general support page..WillGPoVersion: 19.18.2

✓ I am a but disappointed but it is the best shopping app!I am a bit disappointed because I have ordered some stickers and they have come to be completely different. There is another one where I have ordered food picks for the same day as my stickers and then when it’s like maybe the time i get it it said coming in a few days but then the next day it said again it will come tomorrow! I’m a bit disappointed with how that has happened but I love the app, pls fix this!!!😕.🦀🐬i-iy🦀🐬Version: 21.7.0

✓ Stole my moneyI canceled my order and I never got my money back no matter what I did, this app is useless and I want my 60 bucks back..BoookssssssssVersion: 15.21.2

✓ Problems with latest versionAnother problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products. This app is useful only for checking on order status and not for shopping - too bad. Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight..Jane7344Version: 17.16.2

✓ 11h ago Terrible customer service would give a 0 if had optionMy order was never delivered to me and I was confirmed 4 times of a refund. Then I got an email from their “specialist” team advising that they would not refund and threatened to stop my account (I am a paying prime customer). They then declined the refund, would not give me a complaint department and when I attempted to resolve via chat they cancelled the chat over and over. I’m out of pocket and they don’t care. The WORST customer service I have EVER seen. To date still no refund and they are ignoring my emails and disconnect chats.Robinson6FamilyVersion: 21.23.0

✓ Under performsI am surprised how clunky this software giants app is. Such as the updating credit card details which see the info from a picture on the card and then doesn’t continue. The use my shipping address button doesn’t work if you leave and come back to the page all progress is lost. I can’t seem to contact supplier of my late product instead I click contact us button that leads me in circles..Pacman SamVersion: 17.22.2

✓ I hate this app. The worst customer service imaginableI wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money..I just did this for wishesVersion: 21.19.0

✓ Received 2 different shoe sizes now price is higher and no restitutionI’ve wasted over an hour going around in circles on this app and prices are calculated differently depending on which end of the cycle you end up in. Very frustrating. I received 2 different boot sizes in my order and now I have to run around to return the order, re order the item at a higher price and wait up to another month to receive them. If an incorrect order is sent out, it should be standard practice to send out the correct order at the same price initially paid and include express delivery free of charge. Very disappointing..Shop-a-holic PenguinVersion: 19.9.0

✓ IPad version full of bugsI expect a better iPad version from the largest richest conglomerate company in the world. The iPad version hasn’t had an update released in a very long time, looks and functions different than iPhone version, looks and acts like it hasn’t been updated in 5 years. iPhone version looks and works much better and efficiently (except the lists section which is counter intuitive on iPhone version). iPad version has dozens of frustrating bugs - to look at a picture closer is hilarious, to scroll through search results defaults back to page 1 of your search each time which is scandalous, when you click on a product the page loads and expands for several seconds and takes a while for it to line up with other hyperlinks which is amateur. Who is in charge of Amazon’s app developing? They need to have the awareness of keeping all apps on Apple devices the same, update the versions at the same time with the same look, make sure the iPad version is up to date and working perfectly like the iPhone version does..NikkibanksVersion: 17.1.0

✓ Zero customer serviceAbsolutely terrible service , lock me out of my account, unable to get hold of anyone in Australia to do anything about it , lock me out of my prime account and keep taking money for fees , tells me to update information but then turns that into a new account get half way through and says that this email already in use then locks me out again. Absolutely the worst company on the whole entire planet I’ve ever had to deal with ..SJBaillie81Version: 19.10.0

✓ Parting with PrimeAfter almost a year of being on the fence, I finally ended my decade long loyalty with a company I was once proud to support. Nothing is eligible for 2-day shipping anymore, half of the stuff is cheap Chinese low quality knock offs, returns take weeks to process, and customer service doesn’t even speak the same language. The past few months have been nothing but ongoing issues. Oh and now apparently anyone can get free Prime shipping on $35 or more? Are you kidding me? What a joke. We don’t want video (that is riddled with ads and anything decent you have to pay extra for), music, cloud storage, GrubHub memberships, none of that. We just want fast, free shipping. This company has spread itself too thin and is no longer focusing on what made it what it is today. So for that reason, it is just not worth it anymore to me. Stop using COVID and “staffing issues” as an excuse. Get your business together or go away. It’s that simple. I am very, very disappointed in how quickly things have gone south. I will spend my hard earned money with smaller businesses that actually appreciate me and follow through with their commitments..L!lG87Version: 19.15.0

✓ DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANYIm only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly..Cat2214Version: 19.7.0

✓ Fix it!Your app keeps crashing on my phone I’ve done everything I can to try fix it but nope!!.IneedtobuyapenguinsujtVersion: 11.19.0

✓ SharingNo share button?.Candycrushplaya682Version: 15.16.0

✓ So many bad changes/updatesBring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close. Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page.CarterdlVersion: 13.19.0

✓ I really hate the new lookFrom the baby blue gradients to the floating tray at the bottom of the screen, this app screams “GO AWAY!” as soon as I open it. It just looks like a child’s gaming app instead of Amazon. So bad, I just deleted it. Would rather use my mobile web browser than use this app with this update..Sick of renamingVersion: 15.4.0

✓ Terrible new update! Sad...Amazon homepage is reduced to nothing except adverts for gift cards, kindle unlimited and some tv shows. You can’t find the deal of the day on the homepage anymore; recommend products are gone; basically if you’re looking for inspiration on what to buy, you can’t do that anymore since there’s literally nothing that they will show. Lost a customer Amazon....Paul113zVersion: 15.6.0

✓ Recent version has orientation bugsI’ve searched the webpage for a way to report a bug to no avail. I always keep my iPad in landscape mode. Recently upon opening it switches to portrait mode, sometimes cutting off the bottom half the screen as if it doesn’t exist. I have to tilt my iPad to portrait and then back to landscape which sometimes fixes it, most of the time the cutting of the screen gets worse or it ignores that I did anything and laughs in my face. I just tried to submit a review and noticed it also for some reason had zoomed in on the page a bit cutting off right side of the screen. I could see it if I pinched the view in, but I couldn’t scroll right or keep it zoomed out which made writing the review extremely difficult. As-is the app is nearly unusable for me and until its fixed I’ll be forced to use the web interface which isn’t quite as nice to use as the app..SmileafVersion: 17.17.0

✓ Up grade destroyed itAfter the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format..LordseariderVersion: 17.17.0

✓ Order still not hereI orded an item a while ago and it still hasn’t come after a month of when it said it was going to arrive. I can’t track where it is either. Can you please sort this out.Luken RobertsonVersion: 21.5.0

✓ Pointless I can’t purchase any books with the appMy “buy with 1 click” button has become a “download sample” button instead. The app gives me no option to actually buy any kindle books. I have to use my browser. I’ve tried to find someone to contact but you don’t seem to offer any direct support..TeachLeanneVersion: 13.1.0

✓ Provide a back function after purchase.Since the update a few months ago, I am unable to go back to the list of items I was searching for once I make a purchase. I have to go back to the “home” section and retype what I was searching for and scroll down to where I left off in order to continue browsing the list. Please bring back the “back” function so I can continue browsing from where I left off before I made the purchase..LovehopelaughVersion: 19.16.0

✓ App pages won’t display as a full pageApparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake..DDarlingDDVersion: 21.13.2

✓ Shipping to long, fast shipping overpricedFirst of all, they charge you a lot of money for some fast shipping and even if you don’t get a fast shipping they still charge you a lot yeah I will give them the same day delivering but other than that shipping is overpriced and unless u get that expensive shipping then they are gonna be so careless about when you get your package my package was ordered last month on the 30th and it’s the 9th now and it’s still not here when it was supposed to come at 10pm today BY 10pm let me add. And then it says it’s delayed it hasn’t even been shipped yet but if I bought that over priced fast shipping they wouldn’t have been treating like this I know that’s kinda the whole point but I feel like they prioritize the expensive shipping more than they do regular it’s not fair to people that don’t have money and that can’t afford the same day delivery doesn’t mean you have to NOT make a free shipping package a priority. And don’t get me wrong I’ve bought the fast shipping before but it’s just super overpriced I have patience I’m not a brat but it’s just I’m annoyed at this point I’m not gonna over pay because I want it by tomorrow but they need to do a better job..Rose179347Version: 21.15.0

✓ Ads when booting the appUninstalled after seeing ads when booting the app, will use the website from now on since there’s no such pop-ups yet..MurkBeatzVersion: 19.16.0

✓ Why did you guys change itI dont like the new update.AkileshreddyVersion: 15.3.0

✓ What happened?I liked the app, but today I am getting something completely different...I hate it, can’t find my orders or anything else from my phone. This just happened today. Bring back the one I had yesterday!.Val 800Version: 15.2.4

✓ Cluttered screenAnother unnecessary update with annoying new graphics that overlay the screen that I am trying to read..Old and not so wiseVersion: 15.2.4

✓ Won’t let me create an accountI click on the ‘create account’ button it goes red and nothing happens? It would be good if it had a pop up that explained the issue...oh well back to using trade me....Thruster616Version: 11.18.0

✓ App makes things harderThe display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently..Horrible for my kidsVersion: 21.23.0

✓ Latest update keeps only item photos on the main pageWhat in the world is this latest up?? It changed how things i’m looking at gets displayed on the page: instead of all info getting displayed on the main page, one the photos are on the main page and there’s a banner at the bottom that you pull up in order to display the product information, reviews, etc. It’s hard to explain in words but basically this new layout/page display isn’t really utilizing the full screen, and i don’t like that. The pull up page at the bottom pulls up but it only goes up like 3/4 of the way so i have to read through info with a much smaller space. I can’t pull it up all the way and make it the main page, instead i have to toggle back and forth between that pull up page (with all the info pricing etc) and the main page (displays only the photos). I want to UNDO my update— i prefer the previous version where everything is on the main page and i don’t have to pull/open up something else just to get production info. This update isn’t helpful..IolekeiVersion: 21.5.0

✓ Looking for booksFirst choice is American Christmas, there is a total selection of five.GrowlgmunnVersion: 17.22.2

✓ CorruptedCensors 🇨🇦.Gp909Version: 17.22.2

✓ Not very app like and not very browser like eitherThis so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser. What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor. My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC..John0627Version: 17.11.0

✓ Latest version makes using app a huge frustrationI’m no longer able sort as I want to find the books I want to read. It’s also difficult to work out how I’m now supposed to download an ebook. Nothing is intuitive...extremely frustrating and I’m now annoyed I just updated my kindle cause I can seem to download any books to it :( :(.K85986Version: 11.12.0

✓ Can’t zoom in on photos!The app is missing the essential functionality you can get on the website: zooming in on pictures to see more detail about what you’re purchasing. And I don’t mean a controlled zoom either (like some sites allow you to click an area of a photo & they open a square loupe window with just that bit zoomed in. I mean just using a browser you can manually zoom in on any area of the whole page to see whatever you want more clearly. For that reason I don’t use the app, as it’s way too hard to see what you’re purchasing! Every so often I check the app to see if this has been implemented & when they do I might use it, until then it’s the website for me..TestinggirlVersion: 17.19.0

✓ Absolutely Horrendous1)In 2021 it's absurd that this app does not have an available dark mode. To make matters worse they've actually gone and thrown in this blaring bright teal blue overlay/top banner to blind you. It's as if they said to heck with people sensitive to bright colours and light. 2) When viewing used or marketplace listings you can't simply scroll through all available options. The first option remains on the screen and everything scrolls underneath it. This is extremely annoying and clunky to navigate. Make it a standard scrollable list. 3) The app has significant stutter and often gets stuck while scrolling with the only way to get out being to close the app and relaunch it. Updated: 4) the app UI progressively gets worse and worse with each subsequent update. Current UI is not intuitive at all - this is just a bad joke at this point... Overall the app is just clunky. For a multibillion dollar company this is a dollar quality app. Amazon needs to get on board with modern design and functionality..RandomName1692749201$4Version: 19.14.0

✓ Stop hiding the cheapest prices!The app is okay, but in a recent update they streamlined the way that wishlists appear so the items in the list only show the prime price, which is not always the cheapest! To check the cheapest buying option you now have to click on each individual item, which makes it impossible to quickly check your list for price drops. I stopped using the app and started just using the mobile web page to get around this but now they’ve done the same on the mobile page layout too! So frustrating. Also, it would be nice if you could change the default sorting option for wishlists..JamesH14Version: 19.14.0

✓ 95% of my time on app wasted as most things fo not ship to my countryBiggest issue is despite loading my address at top of page app doesnt filter for shipping - until you try to purchase. Huge huge huge waste of time..TiritiaVersion: 17.7.0

✓ UselessDownloaded the app, tried to sign in. Error says we don’t have an account associated with that email address - which is incorrect. The app is useless if I can’t sign into it..JaaaaaaaaaaaaaaaadeVersion: 13.21.0

✓ Worse app everI bought a member ship with them just for a week. It took the money out like normal for it but when I went to cancel it before it ended so it did not renew it cancelled. Good right? Wrong. It took the money out of my account the next day charging me for another membership. When I went to look on my account there is no membership. I’ve canceled this never ship 2x now and money keeps coming out of my account. Trying to contact them is impossible and I’m so angry. I literally had to buy school lunch and I couldn’t becuase they took 8$ out my account AGAIN. Please fix this gosh.Miss meme ajVersion: 21.2.2

✓ Hopelessly inaccurate search featureYou’d have thought that they would have an amazing app. But it’s terrible I’m so tired of it sending up options that say sorry this item can’t be sent to your country, or you search for a charger and it shows up cables. How about (1) the default option is stuff that can be bought by the shopper and (2) show options that actually match the search criteria?.TiginAusVersion: 15.21.4

✓ Thieves!!I had used the app while using their gift cards to make purchases. Then suddenly they put my account on hold until I “verified” my credit card details. I have never purchased anything with my credit card, informed them of this. They ask for proof of purchase of the grift cards. To which I forwarded copies of my receipts of the gift cards. Then they shut the account down anyway, and held the $300 I had loaded onto the account. They refuse to give the funds back, even though I have receipts for all of the money that is owed. Absolutely criminal behaviour, and when I call to have it resolved, I get the answer of “we can’t do anything”..BhffhjfVersion: 19.17.0

✓ Buggy and Not Responsive/ No more separate wishlists?This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why?.Nessa_33Version: 19.12.2

✓ 2 things would make this app better1. A dedicated return section. It’s such a pain to scroll through all orders to find the return items, especially when you have multiple and are in a busy UPS trying to be quick. Oh all the improvements constantly made please put in a dedicated returns section. 2. I can no longer tell how much I spent on a single item in a multiple item purchase. You used to be able to easily see the itemized breakdown with discounts/sales applied to the specific item. Now you just see the full price and all discounts/sales at the bottom. That’s cool except again when returning I have no idea if I was credited back correctly. Most sure why you guys made this update to the invoice breakdown. It was fine before. Otherwise it’s fine. The random updates moving the search bar and back arrows aren’t really helpful. Fixing the items that need attention would be great. I never understood why companies fix things that work and ignore the areas for improvement..KM082022Version: 21.21.0

✓ Waste of time and digital spaceShockingly useless app. Why bother having a kindle store when you don’t even show prices or allow purchase?.Atfff124Version: 21.1.0

✓ Free Shipping ConcernGreat selection, easy to follow system. My only improvement would be when the system continually reminds me that the goods I am ordering qualify for free shipping, why does it add a shipping fee at the last step? If it is actually free shipping we will use use you more regularly. Thanks for looking at this. Kevin.1LoveNZVersion: 21.17.0

✓ Forced ads for prime customers on start upThe app must have updated, I am now getting a forced ad for lord of the rings when I open the app. I am fine with passive ads throughout the app but a forced ad on start up is unacceptable..DxgxbsbshzjxhxbdbdbdxnxVersion: 19.16.0

✓ My order that I have recently bough are gone from the recent order in my accountIdk what happen but the orders that I had saved or I had bought had where in a recent order are gone also my search history is also gone and it’s a bit annoying because I bought something and it’s still been shipped and I can’t track it because it’s not in my recent orders no more Edit: nvm I my stuff is still there apparently my county setting was set to USA and not Australia.Bendy-himikoVersion: 19.18.2

✓ Disappointed. Sick of scrolling, Open product page, go back, repeatSearch function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even when I do find one thats for it all the suggested items in that page 97% not for my device…. Then I start seeing samsung crap pop up. I waste too much scrolling and opening up pages to find its not what I’m looking for. The messaging interface is GARBAGE, dont even receive noti’s for them….Honestly I would buy more from them if I could actually find what I was looking for. Was looking for a bed frame with indented legs, hardly any popped up through the numerous key word variations I tried. Wasnt impressed , so I purchased a different style. A few days later on the app and then the style I was looking for starts being shown all over on my fone, meaning not just the app,….its obsurd to be honest. Looks like ill be using walmart for a while…..KMrGoodVersion: 21.13.0

✓ So disappointed . Read this!They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused. The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else..XxxbennycxxxVersion: 19.22.2

✓ Would give 5 stars but....For some reason when adding to quick list now, if you click on your item in that list you now cannot choose size or colour so it’s broken till the developer fixes it. Once this is fixed then I’ll change to 5 stars.Saym577Version: 11.18.0

✓ The new update is terribleApps are not like store resets - you don’t need to change it up to make it look shiny and new to sell more. All you have done is make it harder to navigate your app comfortably and increased the amount of time I’m absent from your app. The search feature used to be located at the top of the page, now it’s on the bottom. The issue with this is muscle memory - anyone in your research department should have been able to tell you how important this is for consistency among your consumers. We are used to clicking the top to search and our fingers naturally navigate the page this way. Now we have to stop and make sure we don’t accidentally click the wrong place or back out of where we are/want to be. Also, why remove the click prompt for our “subscribe and save” subscriptions in our account icon? Why would you make it harder to find and edit? This is supposed to be a convenience for us, you shouldn’t make it so hard to find that we cannot edit upcoming orders and end up with goods we don’t want or don’t receive on time. Do better next time..ErtistaVersion: 21.11.0

✓ Eat the richJeff bezos makes roughly $2,489 a SECOND, meaning he makes his average warehouse workers salary every 12 seconds. It would take an estimated 300 billion to stop climate change, so if teamed up with Zuckerberg, gates and buffet, they could do it and each have 66.5 billion left each. He has more than enough money, he could do so many great things for the world but instead he decides to take vanity trips to NEARLY space. Not only is he greedy, he’s also overworks his workers. If you can, I urge you to buy what you need from somewhere else..SecretsailorscoutVersion: 17.13.0

✓ Packaging is annoyingOh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either. Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating..JCPennyyVersion: 17.17.0

✓ Lacks basic settingsFor those who live outside the US this app is very annoying. When you change to your country and currency the app changes it back to the US everytime you quit out of the app and the settings are a pain to get to..Joshua ArchibaldVersion: 11.12.0

✓ This app sucksNew app sucks! Can’t find my previous orders,.Dylanlittle94Version: 15.2.4

✓ Search is awfulUpdate: search is still useless. iPad app is crap. Update: still awful. You can type an item title in word for word and STILL never find the item. I absolutely hate how crippled the search is. They want to steer you to certain products. You can’t use search tools like dog toys -cat -cats -food to keep the keyword spammers out You can’t filter by same day ship. “Add up to $35 worth” welll it’s real hard to do that when you don’t let us search by that criteria. You get different results depending on the search order. Filter by price-lowest and th search results CHANGE they just aren’t resorted. You can’t use “search only” or a model number. Type a model, the singular, 100% unique, ONLY model number you want and it will throw you a million non related results. You can’t use quotes to restrict a search like “Sony headphones” or will simply show you all headphones. It’s so AGGRAVATING THAT I OFTEN HAVE TO SHOP ON EBAY BECAUSE I CAN’T FIND THE ITEM IN THE WASTELAND OF UNRELATED RESULTS. What I hate the most is KNOWING This is Not a bug, it’s very much on purpose..Vdrumpro999Version: 19.20.0

✓ Never Delivers on Time!Paying for Prime membership is a huge waste of money as they NEVER deliver on time and when they mess up orders or shipment dates they like to tell the customer oh it’s your fault! Guaranteed deliver? Don’t believe their lies!! Save your money and don’t bother with the “Prime membership” scam artists!!.Wildhorses73Version: 13.21.4

✓ Shipment availabliltyLiterally wasted 2hrs searching and adding to cart just to be told at the end none of the items I added to cart are available to ship at my location even though I had change my settings to ship to my location as well as adding the closes country.. also before adding to cart I made sure it was available to ship to my location but to find out it can’t after checkout 🤦‍♀️🙄 WASTE OF TIME AND HYPE BRO. Hella gutted.Slicknigga2018Version: 15.8.0

✓ Cannot ship to my addressI’m left in the dark here. I am able to purchase, however a particular book From darkness to light in Polynesia - about my own ethnicity - not shipping “…to your given address” Why?.ChlzWebVersion: 17.11.0

✓ Reviews never process or they take forever ...Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now all you can do is read your own review but you can't click and put it in your cart anymore or see what others wrote unless you locate the item through the Search your previous order bar or by doing a noun name search to find the item. 🤦🏻‍♀️Also ridiculous! The app keeps getting less productive with every update. It's really frustrating and annoying. It also takes forever to find things I'm looking for. Too many layers of menus. And it is impossible to easily get order help. You have to click so many buttons and then you get a bot that isn't capable of helping and by the time you are able to click the -give me a human- button in the chat screen you are so angry you just want to scream 😱 It's depressing. Bezos is raking in the billions and we get a piece of cRaP for an app. 👎.RoseAnnVersion: 21.13.2

✓ No dark mode in 2021Enough said! Give us dark mode and let us shop from our beds while half asleep..Badakchand_rathoreVersion: 17.4.0

✓ New UpdatePlease go back to the old look. This one is very hard to look at and navigate. Too bright for dark mode users..Sam00024Version: 15.2.4

✓ Issue with signing in with notificationI am not able to sign in on another browser because of an issue with how the notification is managed in the app. I receive notification. But when I click on that I get message that something went wrong. I have this issue and can’t login on another device.Ranjankumar10Version: 15.15.0

✓ Please fix this bugThe app is good but i made a list and i had all of the stuff I wanted in it but for some reason when i opened the app after keeping it closed for a while my list was gone idk why i cant find anything from the stuff that I wanted now overall good shopping app just a little bugs.Sheesh no niknameVersion: 17.19.0

✓ Use for buying eBooksWith new update No longer able to eBooks & this was my main use for using this app..Meeni58Version: 11.10.0

✓ Everything in the Aus store is a total rip offI’m sick of how much effort I need to put in to just not get scammed on basic items. The last straw one for me recently was a Violin mute, a small basic piece of rubber. It was $4.95 locally if I drive across town, $5 plus $10 shipping if I’m on the US store but $48 in the Aus store. Everything is like this, I spend so long looking into products and researching them just to not get scammed and end up not ordering anything. Extremely frustrating and painful, would not recommend..Tom 502726285072Version: 17.4.0

✓ Noticeable UI experience between iPad and iPhoneApologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you.CartKoiVersion: 17.6.0

✓ It’s like asking a burglar to manage your moneyIt’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app features are missing and cannot be searched, specially sending a gift item in an order to the actual recipient. I am so tired of being their sheep when I can’t find what I need in my rural area. Has gotten worse I’ve had the app for years and it’s gotten progressively worse over time. Now it’s become dysfunctional and too time consuming to be convenient. Very specific search criteria bring up pages of mixed in products that vary from “product adjacent” to “wt?!!!” If I type in the author and title of a book I want, I expect to see all the options for buying this book first, not 12 pages later giving up cause I’m still seeing 1 option every now and then. Same thing if I search denim shorts women size 6. I don’t think I should be scrolling through baby prams, Halloween costumes for kids or iPhone cases. Nope. I told you what I want. Don’t tell me what you want me to buy instead..Sooxi54327Version: 21.1.0

✓ Broken appI don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store..CamaroannieVersion: 19.19.0

✓ Notifications when an order/payment has failed pleaseIt would be handy if the app itself could notify me if my payment/ order has failed. It seemed as though my order went through just fine. And I would receive my items in time for an event. No! Turns out my payment declined and I didn’t realise until I opened the app. By then it was far too late and the event could not go ahead. I can’t get these items from anywhere else at such short notice. There are iPhone notifications for item dispatch, marketing etc. Definitely plenty for marketing. I have to manually turn off notifications telling me to buy more stuff I don’t even want. But none for something as urgent as a payment failure?? Something to consider.Emoc5884Version: 21.13.2

✓ They steal itemsOrdered 4 items. For one of items, delivery guy told that he will deliver next morning but same time it came up as item returned to the seller. And other 3 items were supposed to be delivered together but delivery guy delivered only 2 items and marked all 3 items as delivered. These guys are thieves. Don’t trust them. Going to delete this app and never gonna use it again 😡😡😡😡😡.0 stars to AmazonVersion: 17.22.2

✓ Cannot see reviewsI cannot see the reviews on any of the products anymore. Even when I try to scroll all the way down or click on the stars on the top right of each product (which used to work just fine), the app is not showing me any reviews — only the star ratings for each product. Please fix this!.Shanaya MeelaVersion: 19.13.0

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