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Amazon Shopping App Complaints & User Negative Comments 2023
Amazon Shopping app received 153 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Shopping? Can you share your negative thoughts about amazon shopping?
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Amazon Shopping for Negative User Reviews
✓ Too much noise in search resultsWhen I am search for a specific part number, as evidenced by wrapping it in quotes, I do not want to see every possible manipulation of that value returned. I want to see that part. If you don’t have it - no results is the correct result. Eg: when searching for a JST connector, there are different ranges. JST-XH, JST-PH, JST-XHR. WHEN I ASK EXPLICITLY FOR A, DO NOT OFFER ME B OR C. When I exclude a term from search by putting a minus in front of it, I DONT’ EXPECT TO SEE IT IN THE RESULTS. Eg: when searching for electronics connectors, a pitch of 2.54 is. VERY DIFFERENT to 2.0.Version: 13.21.4
✓ Respect All Religions..DesignersI saw some inners and door mats with God images. Whatever the religion mightbe, plese respect all Gods and religions. If you want to loose 27% of your profit, carryon and soon you can see the difference and remember that its very difficult to make people trust again..Version: 15.21.2
✓ TrashAbsolute garbage.Version: 13.1.0
✓ Worthless overseas garbage!I bought a 2nd generation, night and day, scope for a couple hundred dollars, wasn’t expecting much but I had bought the same thing from Facebook and it came with the 3, 65 mm, 3.7 volt batteries and a charger. It didn’t last long at all, the viewing screen, which takes 2 of those weird batteries and a 3rd in what looks like a flashlight, but shines an invisible laser through the back of your viewing screen, hence, also into your eyes. Well it was cool seeing in the dark, even just for a day. So I open these 2! Was going to give one to my son to put on his .22 to go raccoon hunting. However after spending almost $400, not only did I not get a Single battery, but no charger either, so two 4 packs and two chargers was as much as a third night vision scope, advertised as “install and go see in the dark, so disgusted with a man who has almost 400 Billion, that he needs another $160, for batteries you can’t buy in America, only China! Ridiculous.Version: 17.20.0
✓ Needs workLimited search, filtering and sorting, results rarely match in relevance. Clicking on a store/sold by does not always go to the seller page, instead performing a new search on what appears to be an autocorrected brand search closest to the seller name? App Resets whenever minimised and does not support split screen ,so adding addresses from contacts or other windows is a lengthy and frustrating exercise. No distinction between currencies e.g us/au dollar. I could go on, but suffice to say it just doesnt seem tested..Version: 17.22.2
✓ Cannot see reviewsI cannot see the reviews on any of the products anymore. Even when I try to scroll all the way down or click on the stars on the top right of each product (which used to work just fine), the app is not showing me any reviews — only the star ratings for each product. Please fix this!.Version: 19.13.0
✓ Packaging is annoyingOh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either. Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating..Version: 17.17.0
✓ Estimated delivery changes after confirmation of purchaseI have a prime subscription and I find if purchasing an item using “Buy now” it will say in the summary screen “get it by 2nd July, free expedited delivery”, but after I swipe to confirm the transaction summary changes to “guaranteed delivery 3rd July”. Very annoying as the shipping address I want it sent to depends on the day of the week it is expected to arrive..Version: 13.13.0
✓ What a joke!What a joke .trying to log on to my account lol ! Costumer service . No help . Like be back in the 2000s ..Version: 13.21.4
✓ Never Delivers on Time!Paying for Prime membership is a huge waste of money as they NEVER deliver on time and when they mess up orders or shipment dates they like to tell the customer oh it’s your fault! Guaranteed deliver? Don’t believe their lies!! Save your money and don’t bother with the “Prime membership” scam artists!!.Version: 13.21.4
✓ Cluttered screenAnother unnecessary update with annoying new graphics that overlay the screen that I am trying to read..Version: 15.2.4
✓ Under performsI am surprised how clunky this software giants app is. Such as the updating credit card details which see the info from a picture on the card and then doesn’t continue. The use my shipping address button doesn’t work if you leave and come back to the page all progress is lost. I can’t seem to contact supplier of my late product instead I click contact us button that leads me in circles..Version: 17.22.2
✓ Hopelessly inaccurate search featureYou’d have thought that they would have an amazing app. But it’s terrible I’m so tired of it sending up options that say sorry this item can’t be sent to your country, or you search for a charger and it shows up cables. How about (1) the default option is stuff that can be bought by the shopper and (2) show options that actually match the search criteria?.Version: 15.21.4
✓ IPad version full of bugsI expect a better iPad version from the largest richest conglomerate company in the world. The iPad version hasn’t had an update released in a very long time, looks and functions different than iPhone version, looks and acts like it hasn’t been updated in 5 years. iPhone version looks and works much better and efficiently (except the lists section which is counter intuitive on iPhone version). iPad version has dozens of frustrating bugs - to look at a picture closer is hilarious, to scroll through search results defaults back to page 1 of your search each time which is scandalous, when you click on a product the page loads and expands for several seconds and takes a while for it to line up with other hyperlinks which is amateur. Who is in charge of Amazon’s app developing? They need to have the awareness of keeping all apps on Apple devices the same, update the versions at the same time with the same look, make sure the iPad version is up to date and working perfectly like the iPhone version does..Version: 17.1.0
✓ Dark themeI hear the app is great, I wouldn’t know because I can’t use it. Please include dark theme capabilities in this app. Thanks.Version: 19.13.0
✓ Why?It wont let me change the currency. So I waste my time having to use a $$ converter to calculate the actual pricing... annoying.Version: 15.21.4
✓ Site crashes oftenWhat’s up with Amazon lately?!! Browsing for items then all of a sudden it goes to a blank page and you have to start your search all over again!!! Very frustrating when you’re at a few pages down in your search.. needs to be fixed!!.Version: 19.17.0
✓ New UpdatePlease go back to the old look. This one is very hard to look at and navigate. Too bright for dark mode users..Version: 15.2.4
✓ Wow what happenedI loved amazon, and now all of a sudden the app doesn’t work for me. My wish list is gone off the bottom of the app, I wasn’t able to add stuff to my wish list and now I can! What is wrong with you people, why would you try to “improve” something that didn’t have much problems to begin with? Great job Amazon..Version: 13.12.0
✓ Huh?The only thing I appear to be able to do is search, no browsing. Cannot for the life of me find any electronic books to download, although, ironically you can buy physical books to tell you how to do that! USELESS APP.Version: 1.9.0
✓ CorruptedCensors 🇨🇦.Version: 17.22.2
✓ OTPCan’t access account because OTP never arrives! It goes to a mobile number that isn’t correct..Version: 15.9.0
✓ AwfulThe new update won’t let me select other options! For example if I’m looking at a rug and the picture is white, it won’t let me select the black option. No matter what it is, clothes, games, pictures, anything I cannot select any other option than the one that is the preview!.Version: 17.4.0
✓ Terrible UpdateCan’t find “Today’s Deal, Lightening, Upcoming Deals” with the new app. Where is it hiding or is it no longer accessible on the app?.Version: 15.7.0
✓ No dark mode in 2021Enough said! Give us dark mode and let us shop from our beds while half asleep..Version: 17.4.0
✓ Stuck in spanishAmozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and every page and every item was spanish I worked trying to find a setting finally had to do a google search then proceded tofollow the steos ( feeling this would fix it but still wondering how it ever got change to spanish) But after finding a setting for region and english It didnt work. soI hadnt ordered inweeks . then again today without remembering the problem went to order and !!! still stuck in spanish . and like the time before I tried endlessly to reach costomer service but its only multiple choice none of which came close So hear I amwriting a review hoping this will get the attention of someone. This is a gme changerfor me ..Version: 19.12.2
✓ Why did you guys change itI dont like the new update.Version: 15.3.0
✓ Not the app but the actual companyI dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund” “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting) “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.” THATS EVERYTIME IM ON CALL WITH THEM..Version: 19.20.0
✓ Didn’t get my $5 for downloadingSaid I’d get $5 for downloading the amazon app. So I did. My $5 voucher never came. Very disappointed. Zero stars..Version: 13.13.0
✓ Fix it!Your app keeps crashing on my phone I’ve done everything I can to try fix it but nope!!.Version: 11.19.0
✓ FrustratingI have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages..Version: 15.15.0
✓ Cumbersome searchSearch is unnecessarily made too cumbersome. Few items listing on one page. No option of all searched items on one page. And if you are, say, on 10th page and open an item and want to come back to 10th page again, it would take you to first page instead, every time. And exhausts you after only a few item views. And one would prefer to switch to other shopping apps..Version: 15.21.4
✓ 95% of my time on app wasted as most things fo not ship to my countryBiggest issue is despite loading my address at top of page app doesnt filter for shipping - until you try to purchase. Huge huge huge waste of time..Version: 17.7.0
✓ DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANYIm only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly..Version: 19.7.0
✓ Stole my moneyI canceled my order and I never got my money back no matter what I did, this app is useless and I want my 60 bucks back..Version: 15.21.2
✓ Display cost in currency used not US dollarsJmc.Version: 13.13.0
✓ Kindle booksIt is very annoying that the App will not handle Kindle. Why not?.Version: 13.1.0
✓ Poor UI and broken transactionsThe app consistently fails to add things to your cart. Sometimes doesn’t respond despite repeated pressing of “Add to Cart”. Reload same thing. The search system has really went down hill. You can do a search on almost anything, a movie for instance? And they will find 20 thins completely unrelated to what you wanted and so far out of left field you’ll wonder if you typed something wrong. Think you have it working? Haha! Heres a picture of a dog and a link back to the main page so all your search was in vain and you have to start over! But wait! There’s more! Here’s a stupid Alexa icon that never goes away and cant be removed and it’s strategically placed so you hit every time you scroll. Here’s some sliding menus that don’t fit your screen! Like that suggested item? Too bad! Broken link! Ive given up shopping via this app as its basically a frustration inducing waste of space on my phone. Really only good for tracking shipments- when I can get it to work at all..Version: 19.7.0
✓ Eat the richJeff bezos makes roughly $2,489 a SECOND, meaning he makes his average warehouse workers salary every 12 seconds. It would take an estimated 300 billion to stop climate change, so if teamed up with Zuckerberg, gates and buffet, they could do it and each have 66.5 billion left each. He has more than enough money, he could do so many great things for the world but instead he decides to take vanity trips to NEARLY space. Not only is he greedy, he’s also overworks his workers. If you can, I urge you to buy what you need from somewhere else..Version: 17.13.0
✓ Please fix this bugThe app is good but i made a list and i had all of the stuff I wanted in it but for some reason when i opened the app after keeping it closed for a while my list was gone idk why i cant find anything from the stuff that I wanted now overall good shopping app just a little bugs.Version: 17.19.0
✓ Latest version makes using app a huge frustrationI’m no longer able sort as I want to find the books I want to read. It’s also difficult to work out how I’m now supposed to download an ebook. Nothing is intuitive...extremely frustrating and I’m now annoyed I just updated my kindle cause I can seem to download any books to it :( :(.Version: 11.12.0
✓ Shipment availabliltyLiterally wasted 2hrs searching and adding to cart just to be told at the end none of the items I added to cart are available to ship at my location even though I had change my settings to ship to my location as well as adding the closes country.. also before adding to cart I made sure it was available to ship to my location but to find out it can’t after checkout 🤦♀️🙄 WASTE OF TIME AND HYPE BRO. Hella gutted.Version: 15.8.0
✓ Pointless I can’t purchase any books with the appMy “buy with 1 click” button has become a “download sample” button instead. The app gives me no option to actually buy any kindle books. I have to use my browser. I’ve tried to find someone to contact but you don’t seem to offer any direct support..Version: 13.1.0
✓ Stop hiding the cheapest prices!The app is okay, but in a recent update they streamlined the way that wishlists appear so the items in the list only show the prime price, which is not always the cheapest! To check the cheapest buying option you now have to click on each individual item, which makes it impossible to quickly check your list for price drops. I stopped using the app and started just using the mobile web page to get around this but now they’ve done the same on the mobile page layout too! So frustrating. Also, it would be nice if you could change the default sorting option for wishlists..Version: 19.14.0
✓ Very unintuitive to useHave been trying to change my residential address for digital purchases and there is nowhere to clearly do this. This wouldlogically be under addresses, but no.....Wanting to purchase, but unable to!.Version: 17.3.0
✓ Up grade destroyed itAfter the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format..Version: 17.17.0
✓ I can’t make purchasesNot sure what’s gone wrong here but can no longer make kindle purchases. Only thing the app allows me to do is download sample. Such a waste of time..Version: 9.21.1
✓ Search is awfulUpdate: search is still useless. iPad app is crap. Update: still awful. You can type an item title in word for word and STILL never find the item. I absolutely hate how crippled the search is. They want to steer you to certain products. You can’t use search tools like dog toys -cat -cats -food to keep the keyword spammers out You can’t filter by same day ship. “Add up to $35 worth” welll it’s real hard to do that when you don’t let us search by that criteria. You get different results depending on the search order. Filter by price-lowest and th search results CHANGE they just aren’t resorted. You can’t use “search only” or a model number. Type a model, the singular, 100% unique, ONLY model number you want and it will throw you a million non related results. You can’t use quotes to restrict a search like “Sony headphones” or will simply show you all headphones. It’s so AGGRAVATING THAT I OFTEN HAVE TO SHOP ON EBAY BECAUSE I CAN’T FIND THE ITEM IN THE WASTELAND OF UNRELATED RESULTS. What I hate the most is KNOWING This is Not a bug, it’s very much on purpose..Version: 19.20.0
✓ Poor practiceNot that anyone reads these things… This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI. The top of my list of grievances is the poor algorithm filter for arrival date. if I filter and item search for items that arrive tomorrow, I should see a list of items that arrive tomorrow. instead what I see is 90% of the products say not even tomorrow usually the next day or later. Why are they in my list? Good question… It’s because of a “pay wall”. (It’s a thing just look at Twitter.) The have an option for expedited shipping next day if you pay $2.99. If I want to pay for expedited shipping that should be an alternate. It should not appear in my primary method of filtering. In other words, I only want items to appear in my search that are actually dedicated to arrive tomorrow. If that means I get one item or 10 items or zero. That’s fine, just don’t inundate me with products I can’t get when I want them. Also since I’m airing my dirty laundry, the products sold or have such terrible quality from places like China. most people hocking them off of wish or Alibaba stocking up and selling them here. Thanks for fattening China’s economy… Real patriots we are. I have bought and will not anymore. It sickens me..Version: 19.21.2
✓ TerribleHow does this app have such good reviews? It has sucked for awhile now because of the constant updates, but it just gets progressively worse with every new update. I just want the number of results for a product I search, the feature when I would hit the home button and it would refresh my homepage, and for my products to be labeled correctly when it’s not available. Is that so much to ask for developers? With the newest “update” I can no longer manage my recommendations anymore. What is going on in the developer’s minds? Y’all need to get it together. *Update: I stand by my statements. It just get worse with every “update”. Whoever is in charge of updates on this app need to be fired immediately. Every update makes this app harder to use and now it’s impossible for me to search for stuff because it just blips out and goes back to the original page. What’s the point of having filters if I can’t search within those filtered results? If I could give this app zero stars. Bettor off just using the search engine..Version: 19.17.0
✓ This app sucksNew app sucks! Can’t find my previous orders,.Version: 15.2.4
✓ Absolutely Hate the New UI and Color CrimeI’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology. The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again..Version: 15.9.0
✓ I don't see the pointWhy create an app that only lets me save things to my Wishlist? I want to be able to buy Kindle edition books. I don't want to have to go out of the app, open a browser, search for my Wishlist or for the book to then purchase it. Waste of space on my phone. I would consider downloading if I could purchase through the app..Version: 5.4.0
✓ Ridiculous & On-going Pop-up Suggestions/TipsUpdate: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere! We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!!.Version: 17.22.2
✓ Floating menu hindering UXThe floating menu is a nice touch but at the same time it covers 20% of the app working area. This results in viewing restriction on the product landing page including product detail. Users need to constantly scroll to unearth what is below the floating menu. This also makes it difficult to perform screen grab on product images including details to share with friends and family in one go..Version: 15.3.0
✓ App doesn't workApp opens then you get error message "Sorry, something went wrong. We're working on it (CS3)" It's been like this for months for me..Version: 6.6.0
✓ Dark mode??Ça serait bien d’avoir le mode sombre! Votre application est très dur pour les yeux lorsqu’on magasine dans l’obscurité..Version: 15.4.0
✓ Needs an updateWhat happened to the wishlist on the bottom & being able to tap and drag items to it?! And stop changing how search results are displayed! They’re either grid or list. Stop mixing them up, depending on some arbitrary nonsense..Version: 13.12.0
✓ Waste of timeDoesn’t work. Each time it gives an error “ Oops no internet “ but internet is there and all other apps are working..Version: 13.10.0
✓ Dont waste your timeDont waste your time. You will never find anything that can be be delivered. Trash app.Version: 15.19.0
✓ Noticeable UI experience between iPad and iPhoneApologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you.Version: 17.6.0
✓ App does not display contentsWhen I search and the results are shown on the left side bar, I click so the blank space can display the details and contents I the product however when I click on any of the contents and results on the side of the results no contents is shown in the blank side where it is suppose to display the details and all. Please fix this issue as it is getting irritating downloading apps when they don't even work at all..Version: 3.2.0
✓ Received 2 different shoe sizes now price is higher and no restitutionI’ve wasted over an hour going around in circles on this app and prices are calculated differently depending on which end of the cycle you end up in. Very frustrating. I received 2 different boot sizes in my order and now I have to run around to return the order, re order the item at a higher price and wait up to another month to receive them. If an incorrect order is sent out, it should be standard practice to send out the correct order at the same price initially paid and include express delivery free of charge. Very disappointing..Version: 19.9.0
✓ Thieves!!I had used the app while using their gift cards to make purchases. Then suddenly they put my account on hold until I “verified” my credit card details. I have never purchased anything with my credit card, informed them of this. They ask for proof of purchase of the grift cards. To which I forwarded copies of my receipts of the gift cards. Then they shut the account down anyway, and held the $300 I had loaded onto the account. They refuse to give the funds back, even though I have receipts for all of the money that is owed. Absolutely criminal behaviour, and when I call to have it resolved, I get the answer of “we can’t do anything”..Version: 19.17.0
✓ IPad app buggy when using Magic Keyboard trackpadI primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.).Version: 17.18.0
✓ Remember when you said…Making me wait just because I asked not to wow thanks y’all still proving me right thanks for that making me go on 3-4 hour bus ride just to pay $5 for two of them and having to bring them back one way or another. And what if they’re out then I have to search the whole state just because I asked you because it helps my asthma not to make me wait..:. I’m not impressed guys you have so much potential and then you go and do this. Remember what Owen and everyone would say we have to keep numbers up and do over time because these people pay for prime and shipping so we must have this much productivity to get these shipments out on time that’s why you Can not put the tape and sku in the wrong place then as Owen once worked during my break then made me redo my packages over for no reason then I knew he didn’t want me to look like I didn’t know.. and I’ve gotten packed with the sku on the side so please stop being personal and do it right like you Made me..??.Version: 19.9.0
✓ Stuffed!!Latest update has stuffed the app I can't even delete it or finish downloading the update 😞.Version: 6.0.1
✓ Provide a back function after purchase.Since the update a few months ago, I am unable to go back to the list of items I was searching for once I make a purchase. I have to go back to the “home” section and retype what I was searching for and scroll down to where I left off in order to continue browsing the list. Please bring back the “back” function so I can continue browsing from where I left off before I made the purchase..Version: 19.16.0
✓ SharingNo share button?.Version: 15.16.0
✓ Works Well - No Dark ModeApp works well, but it’s late and I’m grumpy and the fact that I can’t shop for anything without having my retinas blasted by a billion lumens of Amazon app whiteness is annoying. So I’ve subtracted two stars. Tell Bezos to hit me up when he’s authorized the use of some funds for a dark mode and I’ll re-adjust my rating. Thanks..Version: 19.16.0
✓ Lord of the rings Splash screen :/The Amazon app has always been a decent experience for me but the forced lord of the rings splash screen that is forced every time I open the app is pretty irritating. I don’t it showing the first time I open the app but not on every launch of the app! I understand you want to promote the new lotr series but this feels excessive..Version: 19.16.0
✓ Account SuspendedExtremely dissatisfied with the service. I had contacted to customer service to recover my old account but no help from anyone. Instead they asked me to close all the accounts and reopen the account again. When i tried to reopen the account then it gave me an error stating the account already exist. This is bound to happen; however i contacted to resolve this issue now and another representative recommended some steps which eventually took me to square 1 again. At the end, the representative have asked me to create a new email address to overcome this. I did this too yesterday and today i see that the new account is locked as well due to misuse of account. This is extremely frustrating and disappointing. Can someone look into this ASAP??.Version: 19.1.0
✓ Poor updateSince this latest update, the App auto-rotates to portrait view so I am unable to get it to rotate to landscape. This is annoying.Version: 9.20.0
✓ Dark modePlease add dark mode my eyes hurt.Version: 15.3.0
✓ So disappointed . Read this!They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused. The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else..Version: 19.22.2
✓ Buggy and Not Responsive/ No more separate wishlists?This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why?.Version: 19.12.2
✓ Charged me twice so declined cardSo I purchased an order made up of 3 things.. my card was charged the next day & said the 3 things would be delivered the following Wednesday.. a couple days later I get an email saying my payment method was declined. I called customer service & they told me the order was not available in the first warehouse so they tried to charge me again from another warehouse which is where my card declined. It was a pretty pricey order & it is right here at Christmas so no I did not have that amount in my bank account to cover it AGAIN. Customer service told me I had to either input another form of payment to cover the charge again or I’d have to cancel the order. So now I’ve had to cancel it, wait for a refund, & then order it again… so my items (MY KIDS CHRISTMAS) probably won’t be here on time. These big companies don’t care about the little people..Version: 17.22.2
✓ Use for buying eBooksWith new update No longer able to eBooks & this was my main use for using this app..Version: 11.10.0
✓ Shipment availabilityWould rate 0 stars if I could... spent hours searching for items that I could put purchase because they were not able to be shipped to my country. I understand that not everyone ships everywhere but the app needs to not show items I can’t buy - major design flaw and waste of time. If you’re from New Zealand don’t even think about buying because the likelihood of them shipping to you is 0..Version: 15.8.0
✓ Recherche et résultatsEst-ce normal que je n’obtienne pas les mêmes résultats lorsque je vais sur le site en ligne vs l’application? J’arrive sans difficulté à trouver les items que je veux sur le site en ligne mais les résultats des items semble pratiquement censuré dans l’application..Version: 19.22.0
✓ Would give 5 stars but....For some reason when adding to quick list now, if you click on your item in that list you now cannot choose size or colour so it’s broken till the developer fixes it. Once this is fixed then I’ll change to 5 stars.Version: 11.18.0
✓ Won’t let me create an accountI click on the ‘create account’ button it goes red and nothing happens? It would be good if it had a pop up that explained the issue...oh well back to using trade me....Version: 11.18.0
✓ My order that I have recently bough are gone from the recent order in my accountIdk what happen but the orders that I had saved or I had bought had where in a recent order are gone also my search history is also gone and it’s a bit annoying because I bought something and it’s still been shipped and I can’t track it because it’s not in my recent orders no more Edit: nvm I my stuff is still there apparently my county setting was set to USA and not Australia.Version: 19.18.2
✓ Issue with signing in with notificationI am not able to sign in on another browser because of an issue with how the notification is managed in the app. I receive notification. But when I click on that I get message that something went wrong. I have this issue and can’t login on another device.Version: 15.15.0
✓ Time wastingSo overall it’s ok, what I find annoying & what wastes my time is that despite saying the shipping destination it loads items for sale that don’t ship to my country. It would be great if there was an option to display only those companies that ship internationally. Another thing that wastes time is items displayed as eligible for shipping when you look into the product further & it has different size options, so go ahead clicking on those & choosing the size wanted, states how many is in stock then selecting the wanted size, it says sorry not available?!?.Version: 11.15.0
✓ Unreliable search results and product ratingsConsidering Amazon’s vast tech resources and net worth, this app is a huge disappointment. One of the biggest problems for me is the abuse of the review system. There are products with hundreds or thousands of five Star reviews which are obviously fake. If you look at the users review history you can see the user has posted the exact same review for different products. How does Amazon’s AI not catch this?? Another bug is sometimes there are several reviews for the wrong product mixed in with the product you are viewing, as if the product IDs got mixed up at some point. For example, a fish tank might have multiple reviews and photos for a travel pillow. Totally unrelated products got their reviews mixed together. This means the average star rating must be wrong. Overall, product star ratings are unreliable if these issues are not fixed. A few other annoyances of the app are: - They removed infinite scroll in search results. You are forced to click “Next”, and shown paid ads at the bottom of the search results. At least let us increase the number of results per page. - Filters functionality keeps changing. And there should be a way to set your own defaults for filtering and sorting. - The default sort order for Searches is to show “Featured” products first. I’m assuming this is so they can charge sellers to appear at the top of the list..Version: 15.13.0
✓ Was great until the last updateThis app used to work as expected, now I can’t browse or view an item for more than 10 seconds without the screen going blank. What is this garbage, fix it instead of sending that bald moron to space..Version: 19.13.0
✓ So many bad changes/updatesBring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close. Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page.Version: 13.19.0
✓ Ugly and buggyI really don’t like this new blue version of the app. Navigation isn’t intuitive anymore (where are my lists?), there are lots of visual bugs (gray horizontal lines when scrolling pages) and flotting menu wast screen space. Revert to the previous version, please!.Version: 15.3.0
✓ Kindle purchasesI just want to be able to buy books that are advertised! The app will let me get a sample but then I can’t down load the whole book! This will happen for about 5 books in a row! Please make an option where you can only see what books are available for download/ purchase in your country rather than advertise to me what is available overseas but not let me buy it!.Version: 13.1.0
✓ The only app that is worse is iTunesSeriously guys, you are one of the biggest players in the tech space. Surely you have the skills within your organisation to provide your clients with an app that is intuitive and easy to use. I am a Prime member. You keep taking my money but I can’t access prime TV. There is nowhere obvious on the app where I can find out why or how to speak to a human being. That kind of feels like you are stealing from me. Not happy. I am only rating you one star because I cannot give you none..Version: 17.13.0
✓ Its okIt works ok but im frequently having problems with it especially when it comes to loading the items sometimes it cant load half of them or it cant show the pictures or crashes or just randomly stops working for no apparant reason this things need to be fixed or its abit of a waste downloading it.Version: 2.3.1
✓ App doesn’t show wish listsEven though I’ve had my wish lists set up for years, the app all of a sudden stopped showing them which is extremely inconvenient and annoying. I’ve deleted the app and installed it again and logged in again but to no avail. In other words, the app is rendered useless as there’s no point in finding stuff you want to buy if you’re being unable to add them to your list for future purchase. Oh well, fewer purchases will be made on this platform which is probably a very good thing..Version: 13.21.0
✓ Recent version has orientation bugsI’ve searched the webpage for a way to report a bug to no avail. I always keep my iPad in landscape mode. Recently upon opening it switches to portrait mode, sometimes cutting off the bottom half the screen as if it doesn’t exist. I have to tilt my iPad to portrait and then back to landscape which sometimes fixes it, most of the time the cutting of the screen gets worse or it ignores that I did anything and laughs in my face. I just tried to submit a review and noticed it also for some reason had zoomed in on the page a bit cutting off right side of the screen. I could see it if I pinched the view in, but I couldn’t scroll right or keep it zoomed out which made writing the review extremely difficult. As-is the app is nearly unusable for me and until its fixed I’ll be forced to use the web interface which isn’t quite as nice to use as the app..Version: 17.17.0
✓ Not bad ... ButThere needs to be a way to just browse categories rather than just selecting a search subject. Eg browse books in the kindle store by genre..Version: 1.6.0
✓ Broken appI don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store..Version: 19.19.0
✓ Absolutely Horrendous1)In 2021 it's absurd that this app does not have an available dark mode. To make matters worse they've actually gone and thrown in this blaring bright teal blue overlay/top banner to blind you. It's as if they said to heck with people sensitive to bright colours and light. 2) When viewing used or marketplace listings you can't simply scroll through all available options. The first option remains on the screen and everything scrolls underneath it. This is extremely annoying and clunky to navigate. Make it a standard scrollable list. 3) The app has significant stutter and often gets stuck while scrolling with the only way to get out being to close the app and relaunch it. Updated: 4) the app UI progressively gets worse and worse with each subsequent update. Current UI is not intuitive at all - this is just a bad joke at this point... Overall the app is just clunky. For a multibillion dollar company this is a dollar quality app. Amazon needs to get on board with modern design and functionality..Version: 19.14.0
✓ Not allowed to manager my own information or update mobile or addressTried 4 times to call customer service to update my information once I moved out countries and my mobile has been changed. Tomo-lhe in is sending a mag to the old mobile number even if I know the password not allowed me to changed anything.Version: 19.22.2
✓ Terrible new update! Sad...Amazon homepage is reduced to nothing except adverts for gift cards, kindle unlimited and some tv shows. You can’t find the deal of the day on the homepage anymore; recommend products are gone; basically if you’re looking for inspiration on what to buy, you can’t do that anymore since there’s literally nothing that they will show. Lost a customer Amazon....Version: 15.6.0
✓ Problems with latest versionAnother problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products. This app is useful only for checking on order status and not for shopping - too bad. Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight..Version: 17.16.2
✓ Hit or miss for sureI’m an amazon prime member, I’ve been using this site since November 2019 and I’m the beginning I was beyond impressed with this site, however since February of this year this site has repeatedly taken my money for orders placed that I’m still waiting for, making it a total of 3 orders. Apparently amazon has no problem doing business with companies who rip their loyal customers off bc I tried to contact the seller with no response several times, I went to amazon only to be told it wasn’t purchased from them so they can’t help, witch I’m sorry but how do you have the ability to sell the item through ur site but refuse to take responsibility when things go wrong, that’s just shady if you ask me, amazon sent me a link to request a refund witch I’d already been attempting so basically they did nothing but profit from a customer who already paid a monthly fee, again feels a bit off if you ask me, when your a multi million dollar company and helping a customer get $85 back is too much that’s just not cool, A little loyalty and assistance goes a long way that’s for sure. Stacey.Version: 15.15.0
✓ No dark modeWhy tho.Version: 15.12.4
✓ Great app but where’s DARK MODE SUPPORT???Overall great app and very reliable but it STILL doesn’t have a DARK MODE option. So at night in the dark the app blinds you with bright white backgrounds. Big fail in 2022.Version: 19.13.0
✓ Love the AppI do love this app, I’ve been using it for several years now. Like many Apps there are good and bad features, with this one I have found that it’s hard to cancel subscriptions, the instructions are not helpful. There isn’t a ‘contact us’ that I could find which is frustrating..Version: 19.22.2
✓ Won't download latest updateThe latest update will not download onto my iPhone ... is this issue fixable? Previously loved and used the app as so convenient. Now can't delete it or do anything!.Version: 7.8.0
✓ SO EXPENSIVE$8 for a poster, a good deal I thought. $33 for shopping, leaves and deletes app. •Shipping is too expensive •Small range of items ••Solution•• Use AliExpress, it’s cheap, reliable, refundable, trustworthy and doesn’t scam you of shipping money.Version: 11.16.0
✓ Very badly madeThis app is glitchy, very slow and not very user friendly. There’s no option for done when filling out information just a back button which doesn’t make sense. Also I’m wanting to select items just from Australia but only gives me the option of world wide, so when I have things in my cart I go to checkout and then it converts to USD, it’s very deceiving. I want to shop on here but I can’t unless I go through all the products and check out to see it’s it’s from aus or usd..Version: 19.3.0
✓ The shipping cost is so highThe shipping price is to high it doesn’t take 100$ on each product I had this problem before the lockdown.Version: 15.9.0
✓ Can’t zoom in on photos!The app is missing the essential functionality you can get on the website: zooming in on pictures to see more detail about what you’re purchasing. And I don’t mean a controlled zoom either (like some sites allow you to click an area of a photo & they open a square loupe window with just that bit zoomed in. I mean just using a browser you can manually zoom in on any area of the whole page to see whatever you want more clearly. For that reason I don’t use the app, as it’s way too hard to see what you’re purchasing! Every so often I check the app to see if this has been implemented & when they do I might use it, until then it’s the website for me..Version: 17.19.0
✓ Please fixThe app switches from landscape mode to portrait after signing in..Version: 17.16.2
✓ Ads when booting the appUninstalled after seeing ads when booting the app, will use the website from now on since there’s no such pop-ups yet..Version: 19.16.0
✓ Filters reset and starts back at first page every time I select a product and return to the listingsEvery time I click a product for details and then go back to the listings, I cannot continue scrolling from where I left off because it always goes back to the beginning no matter what page I’m on. Not only that, but it resets any filters or sorting preferences that I had selected for my search. This is a new and extremely frustrating issue, I’ve had the app for many years and this is the first time it’s happened. It’s quite a simple issue, but it’s to the point that it’s easier to shop elsewhere because i dont want to restart the shopping search every time I want to add a product to my cart. Please do something about this I don’t know if it’s just me or some small thing in the latest update but either way it has a large impact and it needs to be resolved..Version: 17.22.2
✓ New UI is bloated and brokenThe new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design..Version: 17.17.0
✓ Progressively worseMore and more it’s harder to find things I know are available due to the results bringing up all sorts of things that have nothing to do with my search. The filters consistently remove items which makes it harder to compare without going through tons of pages. So many items are listed multiple times with no difference in price, seller, item, or prime availability which only makes searching tedious. Lately when I search for something I’ve bought it’s no longer at the top of results but gets removed from my list which is inconvenient. Finally the new layout to me is objectively worse for functionality but was pushed through because it looks “nicer” to whoever developed it. It loads slower, less shows up on the screen due to everything being 50% larger for some reason, and has made it slower browsing. Now I’ll be less likely to use the app to buy things more spur of the moment and buy fewer more necessary items on desktop..Version: 15.16.0
✓ You shouldn’t show me the items that don’t send to my country!!!You shouldn’t show me the items that don’t send to my country!!!.Version: 15.21.2
✓ What are filters and why offer if they aren’t applying these filtersSo when I search and the. Go to filters for the search I have many available filter options and literally none of them seem to effectively work for me, no matter my filter selection I still see items that should be excluded and I mean on page one of search results price limits not followed categories not sorted nothing works. All I see are reposts of the same items from “different sellers” but often it’s all the same items , and absolutely no used items listed and the variety all seems to be fluff and no real variety and many many in stocked items etc etc unreasonable markups in sold out items during high demand periods, its clear the quality of service has dropped to where eBay would be preferred for many items because of the unique and realistic listings , compared to this app now. In recent months or maybe last couple years the site and app and service itself has become cheap and limited in terms of its past when it was vast and cheap and well managed . Loosing its value now..Version: 19.22.0
✓ Zero customer serviceAbsolutely terrible service , lock me out of my account, unable to get hold of anyone in Australia to do anything about it , lock me out of my prime account and keep taking money for fees , tells me to update information but then turns that into a new account get half way through and says that this email already in use then locks me out again. Absolutely the worst company on the whole entire planet I’ve ever had to deal with ..Version: 19.10.0
✓ Ok but annoyingThis works well mostly, but I have not found a way to send samples of Kindle books to my Kindle. This is the main way I purchase books now, and I have to switch back to a browser to download the sample. Won't be using it until this option is added..Version: 2.0.0
✓ App periodically flashes to a white screenWhile attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I was trying to view, the app either returns me to the beginning of my saved products screen or to the search bar. It is very frustrating, because then I need to restart the process of relocating the product… either by scrolling though my saved products list or initiating a new search. I am running the latest version of the App on an iPhone 13 Pro, but it also happens on an older iPhone 7, also running the latest version of the App. I hope the product developers will see this feedback and take steps to correct. It has been an ongoing issue for months, now. I tried to submit feedback to the developers through the App Store, but the link just dumps me to Amazons general support page..Version: 19.18.2
✓ Parting with PrimeAfter almost a year of being on the fence, I finally ended my decade long loyalty with a company I was once proud to support. Nothing is eligible for 2-day shipping anymore, half of the stuff is cheap Chinese low quality knock offs, returns take weeks to process, and customer service doesn’t even speak the same language. The past few months have been nothing but ongoing issues. Oh and now apparently anyone can get free Prime shipping on $35 or more? Are you kidding me? What a joke. We don’t want video (that is riddled with ads and anything decent you have to pay extra for), music, cloud storage, GrubHub memberships, none of that. We just want fast, free shipping. This company has spread itself too thin and is no longer focusing on what made it what it is today. So for that reason, it is just not worth it anymore to me. Stop using COVID and “staffing issues” as an excuse. Get your business together or go away. It’s that simple. I am very, very disappointed in how quickly things have gone south. I will spend my hard earned money with smaller businesses that actually appreciate me and follow through with their commitments..Version: 19.15.0
✓ No customer chat or call servicesI paid from my international account and haven’t got any refund or the product.Version: 11.13.0
✓ FrustratingFor a company that sells stuff they sure make it difficult to buy. Trying to buy a Kindle book is so frustrating. I can download samples but not purchase.....Version: 11.21.2
✓ Information data brokersNothing but spam emails and phone calls and as use of the data you sell off to - other entities - leverage if of information for profit yet proper security is a joke sharing with partners and cand business revenue llano rate to perform profiling for profit yet don’t off set the data grab with a reputable employer reputation not a customer aware and nor responsive to complaints at its best didn’t get my loo paper nor twice having come out of my account to take subscription o job price 15 dollars to 40 rolls ! not worth the removal of our privacy and our right to a profit made of our back fair price for loss off person info.Version: 17.6.0
✓ Update removes ability to add new item on wishlist by dragging itIt is convenient to drag and drop the wish list item. I hope they add it back.Version: 13.12.0
✓ Annoying.Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more..Version: 15.20.0
✓ What happened?I liked the app, but today I am getting something completely different...I hate it, can’t find my orders or anything else from my phone. This just happened today. Bring back the one I had yesterday!.Version: 15.2.4
✓ Forced ads for prime customers on start upThe app must have updated, I am now getting a forced ad for lord of the rings when I open the app. I am fine with passive ads throughout the app but a forced ad on start up is unacceptable..Version: 19.16.0
✓ Everything in the Aus store is a total rip offI’m sick of how much effort I need to put in to just not get scammed on basic items. The last straw one for me recently was a Violin mute, a small basic piece of rubber. It was $4.95 locally if I drive across town, $5 plus $10 shipping if I’m on the US store but $48 in the Aus store. Everything is like this, I spend so long looking into products and researching them just to not get scammed and end up not ordering anything. Extremely frustrating and painful, would not recommend..Version: 17.4.0
✓ Kindle EbooksThis app doesn’t let you purchase an ebook. Instead once you’ve found a book, you need to add it to your basket, login online and then complete the purchase there. This app is a waste of time even though looking for a decent book to buy is a lot easier then the online website. It’s just a pity you can’t actually buy the book!.Version: 9.22
✓ Hard to find help, feedback and supportThis app is okay if you are lucky enough to find what you want and to order it. For everything else, finding your way around is pretty poor. Finding the chat help, finding contact us, finding support is difficult, maybe deliberately so. The overall impression is you’re on your own if you have a problem with anything else..Version: 19.21.2
✓ Lacks basic settingsFor those who live outside the US this app is very annoying. When you change to your country and currency the app changes it back to the US everytime you quit out of the app and the settings are a pain to get to..Version: 11.12.0
✓ Worst IT support, lock ur account for no reasonAmazon has got arrogant towards its customers. IT malfunction locked my account, called twice, still couldn’t solve and simply asked me to create a new one. Amazon should die. Go support some new platforms that still know how to respect their precious customers..Version: 13.21.4
✓ I really hate the new lookFrom the baby blue gradients to the floating tray at the bottom of the screen, this app screams “GO AWAY!” as soon as I open it. It just looks like a child’s gaming app instead of Amazon. So bad, I just deleted it. Would rather use my mobile web browser than use this app with this update..Version: 15.4.0
✓ UselessDownloaded the app, tried to sign in. Error says we don’t have an account associated with that email address - which is incorrect. The app is useless if I can’t sign into it..Version: 13.21.0
✓ BuggyUnable to complete an order with a gift message. Keep on getting an error about the number of line in the message being over the limit while it's not. Crappy error handling. It's a shame really..Version: 4.4.0
✓ Limited countries, useless appMost things don't ship to New Zealand and I can't set the country to New Zealand so browsing is a hassle. There's no use to having it..Version: 5.2.1
✓ How the fudge do I logout??So I am having to install the app and download again to login with a different account.Version: 13.12.0
✓ Latest version is extremely frustrating to useThe most recent upgrade makes shopping very frustrating two major reasons: 1 you have either hidden or removed easy access to the share option when viewing detailed information for a product, and 2 your search engine refuses to honor filtering requests that attempt to limit purchase options for a given product line. I often serve as a consultant for others asking for purchasing suggestions in my areas of expertise. This requires me to share the information with my clients. Your lack of a obvious share option forces me to use a web browser to get a link that can be easily share is a pain. Why are you afraid to allow an easily accessed share option on a product’s information page? When requesting option for a product type based upon brand, I DO NOT want to see products from other brands, I ONLY want to see options from the the brand selected in the filter. The filter was chosen for a reason, please honor it..Version: 17.4.0
✓ Search engine needs workCan never find what I want, and end up getting frustrated and abandoning the store. Standard search engine + and - operations don't seem to work to force incision and exclusion of terms. No property of terms in the order of the search phrase sunbnitted. It's faster to drive to Walmart than to try fiddling with the search parameters in this app..Version: 19.12.2
✓ Update NeededApp has become extremely slow and freezes frequently. It is very frustrating..Version: 17.13.0
✓ I loved this app until yesterday!I use this app almost every day. I browse and add things to my lists and regularly order online using the app. I have been really happy with it until now. The recent update however, has bugs. With the latest update I find myself bashing the buttons which are now half the time unresponsive, like the top right icons (including search and cart). The see all lists link now only works sometimes as well. I have NEVER had this problem with any previous version. I am constantly force quitting the application in hopes of stopping this from happening, but so far there is no pattern to when it will work or not. Really frustrated! Until this is fixed I can only give the app the minimum star rating..Version: 11.01.0
✓ Useless release notes alwaysEvery update always has the most vague release notes ever (“bug fixes and improvements”). So you never know what you’re going to get when you update. I wish Apple would force devs to provide accurate, meaningful descriptions of their updates. I want to know what I am installing on my device and choose why I install it, not just blindly trust everything Amazon releases like a sheep..Version: 13.4.0
✓ HorribleThe app is horrible. Better to use the web site, but it has a lot of issues too. Tracking from the app isn’t accurate and it wont let you copy the tracking number to paste it into the carriers web site for tracking so you have to type it in manullay going back and forth between screens, or go to the web site and there you can copy and paste it. The search engine is getting more and more difficult to find what you are looking for. Type in one thing and you get 100 returns from products that have nothing to do with what you were searching for. Search for a product by a specific manufacturer and you might get it, 30-40 results down after they have tried to sell you 30-40 different things than what you were looking for. They really need to get a grip on this as if they don’t people will start looking elsewhere for products because this place is getting too difficult to find what your looking for..Version: 15.14.0
✓ Where’d the widget go?Bring it back.Version: 13.13.0
✓ Can't add items to cart.Why can't I add item to the cart. I've signed in, have everything loaded, but it will only add to watch list not to the cart ?... What the ...........Version: 1.9.1
✓ Unacceptable.To be honest, I can’t always differentiate between the app and the retailer’s flaws. I can compare the app to the website, though. I have a major issue with Amazon’s search engine, which usually ignores many of my search terms. I have huge issues with the quality of the products and the stingy limitations it places on my ownership of music and audiobooks I have paid for and should own for my money. Food stamps? Check out the microscopic choices available to the poor, who can use their food stamps for almost anything edible, in regular stores. I have many irritations with the app, such as no dates on reviews (which we know are not useful because so many of them are simply bogus propaganda from people being rewarded for positive contributions), the app’s design, which is far more awkward and limiting than Amazon’s website. Both access points are aggravating in their inefficiency. I was seduced by Prime’s free shipping but am growing disgusted by Amazon’s poor customer service, its obfuscation of information, its focus on selling the cheapest garbage out there, its deceptive vendors, its manipulative and half-useless navigation algorithms, and its apparent business strategy of wasting as much of my time as possible, and I feel that the app is a rather crudely implemented extension of the company and its deplorable values and business plan. This app offers less than the website, and I don’t recommend it..Version: 19.21.2
✓ Not very app like and not very browser like eitherThis so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser. What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor. My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC..Version: 17.11.0
✓ Doesn’t work well on my iPadEdit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this?? I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars.Version: 17.17.0
✓ Ugh so badEver since the new interface it’s gone from bad to worse. The app is clunky and it freezes if I go back from an item page sometimes it resets me all the way back to page 1. Then I have to scroll down hit next and do that 5x to get back where I was. Sometimes images don’t load on the list pages. My WiFi is fine doesn’t happen anywhere else. They don’t make it any easier to shop with these issues. I hate how they list orders now. All out of order and everywhere. 1 of my orders just fell off the wagon no notifications on THAT 1 supposed to arrive yesterday it’s a few miles away and now suddenly it’s 2-4 days before delivery and that is not at the top of my order list - a missed delivery! No it’s down at the bottom just above delivered but below all upcoming deliveries. Unreal. This should be a priority because it was missed it’s close by and there’s a shipping issue delaying multiple days and no explanation. The new interface is not user friendly. Prior to most recent update notifications were at the top to click (the bell) it’s gone now..Version: 15.21.2
✓ Latest UpdateNot sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways.Version: 15.7.0
✓ Deals dashboard bug - displaying in JapaneseHi. The deals dashboard recently started showing up in Japanese even though the country selected is Australia and Language as English...and all other pages show correctly in English. Japanese is not even a supported language by the app if you select the country as AU so don't understand what's suddenly changed. Please fix urgently as this has literally made the deals dashboard unusable to people who can't read Japanese..Version: 17.17.0
✓ Kiwi? Don’t bother.Countless results not available in my country. Everything I’ve tried to buy that is available in New Zealand can’t be delivered to my address. Don’t waste your time with this app..Version: 15.2.0
✓ LateI ordered something for a friends birthday and was expecting it on Thursday (today). It’s running late and got delayed till Saturday or Sunday! This may seem like a small delay but this friends birthday is on Saturday and I will be extremely busy on Saturday, so I will likely come back late to receive it Saturday evening. At that point my friends birthday is pretty much over. The worst part is that for free shipping it would have been delivered on Saturday, but I paid $6 extra just to have it arrive two days early, and what do you know I pay extra and it arrives the same time it would have if I got free shipping. I know because of Covid there has been many problems with shipping but this is still very irritating. Overall though, still a good app if you can afford having a few orders delayed (luckily my other two orders came on time).Version: 19.11.0
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