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LiveOne Music App Complaints & User Negative Comments 2024
LiveOne Music app received 56 complaints, negative comments and reviews by users. Have you ever had a bad experience using LiveOne Music? Can you share your negative thoughts about liveone music?
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LiveOne Music for Negative User Reviews
✓ VolumeYour vo,use needs to be higher thank you Kerry.Version: 8.17.9
✓ It use to be GREATI use to recommend Slacker to everyone that was lookin for a good online music service due to the decent monthly price and the ability to down load stations until they got greedy and increased the rate twice plus. Now I give my mo way to another service and only use Slacker when I’m on wifi..Version: 7.20.4
✓ Dropping Premium accountsAfter multiple years of good service, I surrender. Deleting both premium subscriptions and the app from each device. Worst customer service ever. Day 14, slacker breaks my wife’s account. Very very poor service. Daily emails, 2 responses, neither one regarding MY account. Update: Day 11 with my broken Premium subscription. No new responses from Slacker. Update: Day 8, nothing. Still Premium not working, Slacker will not respond to emails. Update: Day 4, finally get an email directing me to use my wife’s account. My account info I sent was not even mentioned. Terrible customer service for a long-time premium subscriber. The free 2 week premium offer has broken my current premium membership. It know I am a premium subscriber, so I cannot update, yet I cannot access my content without subscribing. Terrible catch 22. Please fix. The offline play is by far the best feature of the app. I can listen on the road and at work without data streaming. I hope the lyrics come back soon..Version: 7.17.2
✓ The truthSlacker was better when it was slacker the overhaul LiveXLive did of the app is hard to navigate. Where slacker made navigating around their app easy with a side bar that sent you where you wanted these guys hide your recently played stations in a sub menu off your profile and the home page is full of their advertising no one cares about and the offline play and custom playlists stations etc are all made prominent but if you don’t use any of that the. Your stuck trying figure out how to listen to your stations you had previously. LiveXLive take a lnother look at how easy slacker made their station and take some pointers and improve the navigation and I really don’t think a lot of people care about those “shows” on that page. We just want to listen to good music we like as we go about our day. You make it easier to do that then you’ll get a loyal fan base like what slacker had. I’ll continually check back and change my review if you guys actually listen to your listeners and improve your app. If you have any questions or anything let me know. Feels like I’m talking to a wall because so far I haven’t seen you answer any reviews yet..Version: 8.0.15
✓ Offline listening $4 —> $10... sub —> no subBig joke to put a music service up there with the higher tiers of video streaming provider. I wholly like the radio content delivery shtick. A great thing i enjoyed was to load up an older iPod, take it out with it to exercise or knock around with. Didn’t need WiFi or a SIM card, just played what was downloaded. Serving as a Walkman of old. Now, they expect you to either put the wear on my phone (and risk losing coverage if out on trails, or fork over an additional amount 1.5x the cost of the original package. I was introduced with Milk Music (which had a much superior dial channel selector) but I supported Slacker after they shut down the value added content they offered with Samsung phones. They can come back to $4 and count me a sub. Or at the least humor the process and come up with a decent lyrics display (that properly renders horizontally) or something so we’re not just getting gypped..Version: 7.18.1
✓ Slacker was good, now not so muchI have used slacker radio since the beginning. In fact I had a slacker radio MP3 player for offline listening. I was their biggest fan. Now they have taken away their popular and only reason for me to stay, the plus subscription. You used to be able to download offline music and listen to it at higher quality and unlimited skips. Now they want 10 bucks a month. Also if you are a legacy customer they are taking away functionality. I see they are learning from EA and just squeezing people for money. I will get my music from elsewhere you should too their service is just a push for money! STAY AWAY!.Version: 7.18.1
✓ The New updated.When slacker first came out it was great. I purchased the premium package so I could listen to the music I wanted to listen to when I wanted to. When slacker switched to the “LiveXLive” is when it all went down hill. I could no longer search by song, you have to type in the artist. I figured it was fine because I could still at least listen to the songs I wanted without having to worry about my “skips” running out (Because I paid to do so). Now with the new update it wont even let me listen to the playlists I created or the songs that I want! Again, SOMETHING I PAID FOR!!! And now it wants me to purchase a premium package?? Yeah I already did that! Give me my money back for the first time I paid for it! May as well just use pandora.....Version: 8.2.1
✓ What happened??I downloaded it and was having a good time and then it wouldn’t let me back into the app because it said “connection error”. i don’t know how that’s possible but whatever.Version: 7.21.3
✓ Not recommendedI loved this app until they started to put bad news channels on it. I would rather only here stuff that’s news worthy.Version: 8.1.1
✓ Worst Radio App EverOkay, it’s time. Time to judge and being honest. Before I start my paid membership today on the radio plus, I paid enough attention to other feedbacks and I realized something important which once upon a time used to be available with this radio plus has been canceled and categorized in a highest level of membership with $9.99 and I bought my membership with full acknowledgment about this in particular but for what I experienced with this app, I didn’t expect anything worse and surprisingly right now and even before a whole day membership I just canceled the automatic payment and end of the story. I really have no idea what the designers of this app are thinking about but obviously they have forgotten that people are comparing similar service apps together and this one which supposed to be no advertise and pure music is everything but what it says it is. Anyway I am more comfortable to get back to my iHeartRadio or even Tunein radio with almost the same amount of monthly payments and don’t trick myself with something that is not even close to be a two stars app in my evaluation. Sorry that I had to be honest but that’s all I had to say..Version: 7.19.1
✓ USED to be greatSlacker has always struggled, in my opinion, with various generations of their app. Sometimes it was amazing and easy to use, other times it was not. But this merge with LiveXLive is AWFUL. It’s so bad that I had to restore my iPhone to a previous iOS in order to get an old backup with the old app. I’ll use this version until they force me to upgrade and then I’ll probably cancel after almost 10 years of being a premium paid subscriber. I use this service almost exclusively on my phone while driving. I’m not sure if they have figured this out yet, but most people don’t want to watch videos while they’re driving... I’m sure they feel that they’re offering additional content by this merge, but all I see is a bunch of garbage in place of a clean music interface..Version: 8.4.3
✓ Bring back SlackerI loved slacker for the simple fact I could close out of the app and still have it play music! Now the app has to be open on my phone in order for it to work. So when my phone automatically closes to save power. So does my music. BRUTAL!!! Will be looking for a new way to play music. What a terrible update..Version: 8.0.19
✓ Ads!I would give this 0. Why am I getting an Ad for country music when I’m listening to EDM! I am so annoyed that I actually deleted this app..Version: 7.24.11
✓ Pay for good experienceSlacker (now LiveXLive) is good if you’re willing to pay for a music streaming service, but then why not just go to Spotify....Version: 8.7.2
✓ No offline listening with paid subscription$3.99 Plus subscription had offline listening. Slacker removed this feature and now wanted more than double to get it back. Attempted to contact Slacker about this and was treated as if they could care less if I was a customer or not. Apparently paying for their content isn’t needed. Must be making a killing in advertising, so I will no longer be using this app, received refund from iTunes, and cancelled auto renew subscription today. I bet another app will appreciate a paying user and not offer paid features that they will take away and not lower the price. You can’t take away a feature and expect me to pay the same price..Version: 7.18.1
✓ Good music selection, poor platformI have been a longtime user of Slacker (since 2011 & blackberry). Unfortunately in recent months the platform has been glitching out and the support has been weak..Version: 7.27.0
✓ Really really crapping music streaming appConstantly “blanks out just stops” during songs. I’m in the northeast and it’s never ending. You listen to 1 song and the next 3 are blanked out and auto skipped. Stopping the app and restarting does nothing. Previously before the “update” and name change, it happened every now and then, now the blanking out and “ buffering” is happening every time I launch it. I’ve reinstalled it and contacted their support and am told the same autobot answer every time. “We experiences an outage in your area”. So all of the northeast can’t use your app everyday? That’s a BS answer. It’s so bad anymore..Version: 8.3.1
✓ Apparently not for use in the carThe hands-free link support is dodgy at best. I don’t know who needs to hear this, but if I don’t want notices that means I don’t want notices about not receiving notices that I don’t want, especially if the notices I don’t want about the notices I don’t want to cause the app to not work correctly. The hands-free link always seems to stop working when it tries to give me a notice that I’m not receiving notices, even though I repeatedly declined notices. And when the hands-free link stops working the only way to skip a song is to open the app and skip through the app, this really brings up an advertisement that takes over I won’t play any audio at all. I understand how and support works, but I don’t understand how a music app has ads that don’t have any audio. It also seems like the more songs I favorite the less variety there is in the favorites station..Version: 8.3.1
✓ App not workingSadly the app stopped working the other day. I have deleted and reinstalled twice. Loved it until now!.Version: 7.19.1
✓ Fix thisIt is annoying that you need the app open in order to listen. Can you fix this please?.Version: 7.21.3
✓ Do not like ONE aspect of the new appWe have been using slacker for about 5 years. It is the only radio music app we use, and we pay monthly for unlimited access. With the new update, we are unable to search for specific songs. It only allows us to search artists or stations. That’s disappointing when we know the song and want to hear it without knowing who sings it. That’s how we make our playlists. If this isn’t going to be a part of the app anymore, we may have to look for another radio music app. I hope an artist search is added back to the app. <3-C.Version: 8.0.19
✓ Buffering.. Buffering... BufferingBeen a Slacker premium subscriber since 2009 and haven't had any buffering issues until they switched to XliveX. I have 400mb download wifi and still get constant buffering, and yes i always update to the latest version. Also it takes a lot longer to refresh my downloaded content then ever before almost like they have insufficient servers to provide the content. As much as I'd hate to lose the thousands of songs I've liked and disliked and stations and playlists I've created if this buffering bs continues i will cancel my subscription. This is one of the reasons I've kept my free Pandora account active, just in case Slacker went under which appears to be happening. Very bummed about this but i'll give XliveX another few weeks to straighten it out and if they don't I'm gone and I'll give Tidal or Apple music a shot..Version: 8.11.3
✓ Free content will no longer be availableI’ve had several notifications that in Canada there will no be any free music. Not paying for a service that’s been free for 5+ years.Version: 7.27.0
✓ Some good, some bad mostly just ok.I have had slacker now liveX for a few years now and I have continue to subscribe because of the great random music algorithm it has, and the amazing stations with the DJ. The app it self has a lot of small things that can be frustrating to deal with, such as not having a restart bottom in the custom stations and if you open up the list of songs thinking that you can just hit the first song and be ok.....but no it just starts a new station from that song. At the end of the day it’s like most of the streaming stations in terms on songs..Version: 8.15.3
✓ Don’t take this campingHad to turn back and pull back into the driveway to get wifi from the house just so the app would work. Then skipped to many songs and had to enter a security code make sure it was me. Then when we were out of service and using the downloaded stations it asked for security codes again but being out of service it wouldn’t allow us to use the app. Not happy.Version: 7.19.1
✓ What a way to ruin a previously great app and serviceI had slacker before. Cancelled if a few years back and then thought I would try the “new” Slacker Radio. This new app is BY FAR the single BIGGEST PIECE OF GARBAGE app I have EVER used in my ENTIRE LIFE. This app if complete and total trash, the UI is garbage, and completely not intuitive. Hot take here, if I have to watch a YouTube video to figure out how to use the app to subscribe to a paid tier account you are garbage. Going to sign up for Spotify even though I already hate that app..Version: 8.34.2
✓ HorribleSlacker WAS a great app. Someone’s ego and pride at LiveXLive whatever it’s called ruined a great app. This was a huge mistake to merge Slacker with livex and it’s a horrible user experience next to the old Slacker app. Video content is weak and should have been an add-on to Slacker and clearly not enough to wipeout Slacker and replace it with Livex whatever it’s calling itself! People want to LISTEN to music. They don’t want to watch poorly filmed video clips with horrible audio and awkward unknown amateur interviewers. This rebranding was a horrible idea and you ruined Slacker in the process. Good thing they cleared the reviews for you so your ratings look better then they actually are. But that’s ok. People are smart, they will figure it out for themselves..Version: 8.14.2
✓ 👎Free services worked great for as long as I could remember... finally got tired of their insistently annoying adds and upgraded to premium, and now the app literally doesn’t do anything but show me the music I COULD be listening to, but won’t actually play it..Version: 7.19.1
✓ Price.Your price is US funds only. I don’t know of any other streaming service that does that. In Canada your 3.99 plan comes to 5.44 plus 13% tax . This amount is way to high for steaming music only..Version: 8.37.1
✓ What happenedI’ve been using this app with no issues since the slacker days. Since last week, the app basically doesn’t work. It might play one or two songs and then just stops. Can’t fast forward, etc…. I’ve tried deleting and reinstalling the app and have restarted my phone several times - to no avail. Is it an issue with iOS 14.5? If it doesn’t work or is not fixed soon, I will have to drop LXL and try a competitor..Version: 8.25.1
✓ Loss of Offline Listening in PlusLike many, I left Pandora a few years ago in search of something better. I was tired of listening to the same old things, the price just to remove ads, and those limited skips. I finally found Slacker, 3.99 a month for Plus subscription, featuring unlimited skips, no ads, and the BEST thing was offline listening for work travel or when reception was poor. It wasn’t uncommon to have minor issues with the app, but those were mostly just mildly annoying and often times addressed in the next update. Today I go to listen to my offline playlist as usual and was given a notification that I would have to upgrade to a Premium subscription to enjoy offline listening. What?? I did a bit of digging and realized that the Plus subscription has removed offline listening from its list of perks. Really?? It’s worse that I wasn’t even given a warning or a quick email/notification. They just changed it. $4 a month was the perfect sweet spot for what I got, but I don’t think it’s worth $10 per month. I find myself a bit distrustful of the way they went about it. I wouldn’t have been terribly upset if they increased their rate $1-2 per month with notice but to jump $6 a month? No way. Now I get to start doing some research again into switching music apps..Version: 7.18.1
✓ Worse and WorseI have been telling people about Slacker and now LivexLive for at least a decade. This was the BEST THING available. ANYWHERE. Now i have to say i have never been more disappointed with an app! Lately the video ads are playing over the music and forcing me to unlock my phone which uses more data. Three weeks in a row the Weekly Countdowns have started over before i got to the Number One song. i understood when that happened on the day the Countdown debuts, but this is happening every time now. It's hard to imagine not having livexlive on my phone. i'm a little sad after so many years of relying on this app to bring the music i need to get thru my days but now it's becoming a source of frustration. i have to find something else now..Version: 8.25.1
✓ Used to love. Now? Not so much.I've used slacker/Livexlive for a long time. But recently it's started pausing its music for no reason at all multiple times in a row. It also stops the music in the middle of the song or before the next song even begins and sits there and loads for as long as I allow it to sit there before exiting out of the app and restarting it. All while everything else on my phone is working perfectly fine with no issues at all. Now, it's telling me I can't cancel my subscription because there is an error trying to do so. It's rather annoying and I'm just trying to cancel it so I can go somewhere else at this point. Still a good app it's just not for me anymore..Version: 8.23.3
✓ Value and varietyHere’s how much they care about the quality of their app and user experience. if you don’t pay them money. 20 seconds of full screen unskippable ads with depictions of war and violence and loud intrusive sounds. Truly the very worst of music applications.Version: 7.24.11
✓ Offline content rip off for long time subscriberIve been a slacker subscriber since 2008! I was very happy with the service they provided and enjoyed the offline content. I didnt mind paying extra for that. I even purchased two slacker g2 radios, since the app didnt exist yet. And now i have to pay $15 cdn a month for that service?? Wheres your loyalty to the subscribers slacker? Especially nowdays where you have so much competition in the market. Reading the reviews here people are pulling out and going elsewhere. Im very dissapointed in the service i have long supported..Version: 7.18.1
✓ Bad InterfaceI used to subscribe to Slacker Radio then cancelled when LiveXLive took over because the interface is so difficult to navigate. I subscribe to LiveOne now (gave them another chance) but the interface is even worse. There’s nowhere to find a complete listing of their channels. It’s absolutely not intuitive. I like a lot of their stations (Indy 500, 80’s Deep Dive) but they make it so difficult to find new content. Sometimes change isn’t better..Version: 8.34.2
✓ Used to be greatI’ve been a slacker music customer for years but last week after changing my Apple ID email, the app wouldn’t let me retrieve my yearly subscription I just paid for a month before. Thinking it was my Apple ID that was the problem, I signed up directly with my email and password and bought the yearly subscription AGAIN today, to once again be told my subscription doesn’t exist by support bc I purchased thru iTunes and there’s nothing y’all can do to help me. I’ve deleted the app and reinstalled, and keep trying the “retrieve iTunes subscription” button over and over. I’ve called Apple support as well. I have several other subscriptions and this is the only one I’m having issues with. Super bummed not only am I out $80 now, but now have to use a different music app. Slacker has been my go-to music app for years, obviously back when it was called slacker. Disappointed..Version: 8.39.2
✓ App stopped workingI have used Slacker radio for many years now but for the past week or so it will not load and only shows a message stating that it needs to “phone home to update settings”. I have checked all settings and deleted/re-loaded the app but it still displays the same message. What gives?.Version: 7.19.1
✓ Not what it used to beI have used LiveXLive a min of 5-6 years, maybe more. Long before they changed the name from slacker radio. It used to be great and still has a crazy amount of songs. But the last year or two I have had more and more issues with playback, crashing, and improperly playing songs but I finally decided to cancel due to a fairly unprofessional reply from a support agent. It was kind of the last straw for me so for anyone looking to use this service I wish you luck and hope any issues you report to their support team doesn’t get you a sarcastic/lazy reply as the “solution” Yes in a small way my opinion is more negatively biased than it would have been before but overall it’s no longer worth even the 3.99 price I paid. I had downgraded long ago from the 9.99 membership for similar issues..Version: 8.29.1
✓ It used to be greatNow I get almost unsolvable captchas every time I open the app. I didn’t want to do it, but goodbye Slacker and hello Spotify.Version: 7.21.0
✓ Terrible!Bought a ticket and now it won’t even let me watch! It keeps saying to buy ticket, then it says you already have one. No way to play the event! DO NOT GET THIS APP!!!!! DO NOT BUY FROM THEM.Version: 8.19.2
✓ Use to be greatSlacker use to be awesome, until the last several updates brought more and more ads with each one. Sometimes it's so bad that I'll only be able to listen to one song before having to listen to two more commercials. They now have implemented full pop up ads that they make you watch if you want to switch stations. They've also completely screwed over their Plus members by taking away the offline feature, and now they're expecting you to pay $10 a month to get it back. Greed has ruined yet another great app. I will be searching for a replacement..Version: 7.21.0
✓ Had for years, just cancelled.I have had Slacker for years. That entire time I paid for premium service. I used this app daily. The other day I opened the app and saw my account was now a basic plan as opposed to premium. I emailed customer service who stated that I never had a premium account. I forwarded my iTunes subscription notice which showed I was a current premium user. I received an email back saying th over computer said differently and that I’d need to upgrade to premium. “No worries,” I thought. I could just upgrade and it would be fine. Except it wouldn’t let me upgrade since it already showed me as a premium member. I sent one more email but never got a response. So, I deleted the app, canceled my subscription, and downloaded Tidal. It is a far superior app..Version: 8.9.0
✓ Top 20 Country Songs ReviewMusic is GREAT. Advertising is the same thing over and over again gets very tiring. Same advertising AirB&B, the announcer has been the same for weeks, “He’s just a Great Dude.” Going to be a baby daddy ….. the kids is probably 2 years old now. Needs to be changed up!!!!.Version: 8.40.3
✓ VoiceOver issuesThe programming is good but I can't recommend this as developers have repeatedly brushed aside comments about the poor VoiceOver support for visually impaired users.Version: 7.20.4
✓ Enjoy it while it lasts but don’t fall in love with it.To be honest, i liked the app. I didn’t mind the news interruptions or the ads every few songs. However at one point all of a sudden i couldn’t stream it from my tv without a subscription, then just today i can’t listen to the station i like because now it’s available only for subscribers. Yeah, i’m sure it is. That’s all fine, but in my opinion its really just a greasy way to get ppl to pay for your app. I don’t think i will because of it..Version: 7.27.0
✓ Crappy customer serviceIt all started a few months back, couldn’t use slacker off WiFi, could only use offline after I updated the app. I contacted customer service and a guy named Charles was NO help at all. Days would go by with out a email back, then he tried to blame my cell provider and we went back and forth. My buddies had the same problem, so I knew it wasn’t our phones BUT I did find out, after they released the update before “LiveXLive” it turned off data for slacker. Turned it back on, and now we all have slacker again. I’ll continue to subscribe, but I’ll never email them again for a problem..Version: 8.1.2
✓ ReviewNothing but app problems ever since livexlive took over slacker.Version: 8.0.15
✓ Service is great, app is a jokeI’ve loved the music available, the stations, and everything about the content of LiveOne ever since it was Slacker. But the fact that the app hasn’t been improved in many, many years is just really sad. The CarPlay features are so minimalistic and worthless that it’s impossible to easily load albums from your downloaded content. It’s the basics like being able to see the name of an artist for an album, or viewing albums by artists. Things that every single other music app can do in their sleep. I don’t know why they have just stopped working on the app completely. I love the content, but at some point that is just not enough—especially when I’m paying the same for what I could get any other service with better apps..Version: 8.40.3
✓ Epic FailThis is the fourth time they have said they have fixed connecting to a google device with chromecast or airplay. It still stops casting at the end of each track. This has been a problem for over 6 months. How can every other app developer get it right and you can’t figure it out? This company has been in a tail spin for years now. Get your act together and hire some app developers and a QA team that tests things before you launch..Version: 8.28.1
✓ TicketI want to buy ticket as a gift for my friend but one account can only buy 1 ticket. I really hope that they can change that policy..Version: 8.27.1
✓ DisappointedBeen an avid paying fan of Slacker for years until the recent big change. Now sometimes I can only play 4 or 5 songs then it just stops. Hitting pause, then play does nothing, neither does advancing to the next song. The next song shows up but doesn’t start playing it. I have to quit the program and restart it and sometimes it works and sometimes it still doesn’t work. At that point I go listen to Pandora or Google Play until Slacker decides to start working again. The old old saying, “If it ain’t broke don’t fix it” really fits here. I never had a problem until now, and 3 months ago I would have given it an easy 5 star rating. Even on my computer, I use to listen to slacker for 6-8 hours without it stopping and asking me if I was still there. Now recently I’m lucky to go 90 minutes before it stops playing. Really disappointing .....Version: 8.1.2
✓ It’s good when it worksUsually I have a pretty good experience with this app but for whatever reason every time I try to download music offline it just doesn’t download, it will go up to six percent then just give up downloading and I am not sure if this is because of the internet or something to do with the app either way it bothers me. Another problem is for some reason out of nowhere it would just sign me out then I have to sign back then download the music again and it’s such a pain to go back and download it again as it’s a 50/50 shot if it’s going to work or not. That should wrap up the problems with this app..Version: 8.11.5
✓ Use SpotifySlow, glitchy and slow customer support. Don’t waste your time..Version: 8.1.2
✓ App doesn’t workThis app was great until the switch over...now it doesn’t work. Their also isn’t any support or link to contact to fix the problem. This app needs to be more consumer friendly because as of two weeks ago, I’m paying for an app that doesn’t work!! Please contact me and fix the problem.Version: 8.1.2
✓ Frustration is at peak with this app.This app used to be my everything, it always worked, and it had almost any song. But as time has gone on, my music stops playing randomly, and I have to close out the app, and then re open. And it also won’t play a certain song on my playlist. If I click the green button, it plays, but I can’t chose a certain song. So not only does my music randomly stop, but I can’t even play a song that I want. I just have to shuffle until I find what I want.Version: 8.16.0
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