Webex Meetings App Negative ReviewsCisco

Webex Meetings Negative Reviews

4.5
4.59305 star

Total 96 Negative Reviews

Webex Meetings App Complaints & User Negative Comments 2023

Webex Meetings app received 96 complaints, negative comments and reviews by users. Have you ever had a bad experience using Webex Meetings? Can you share your negative thoughts about webex meetings?

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Webex Meetings for Negative User Reviews

Good on battery life but quality variableUsing video conference apps has become essential in the last few months. I prefer to use these on my ipad, freeing me to use my laptop for typing notes, looking up papers, etc. Compared to other apps, I have found the WebEx app uses a lot less battery than others - this is a really good feature as video apps rapidly draining my battery has become a real issue. On the downside, I’d say I encounter more issues with WebEx than other video platforms, eg being unable to join meetings, losing connection, streaming quality, etc. Functionality also seems more limited than other platforms such as Zoom. If these issues were resolved while retaining the battery efficiency this would be a much more competitive video conference app..Version: 40.7.1

UnreliableConsistently poor quality with calls dropping out. Customers frequently can’t join sessions resulting in late and frustrating starts to meetings.Version: 39.10.0

Unintuitive + Better options elsewhere.First, pretty terrible experience with webex as a whole. While the 1) no app for Linux distributions, 2) trying to join meeting on iPad through Safari browser keeps directing me to some .dmg file, 3) audio issues with webex are not issues with this particular app, they still be pointed out. O/W using the app alone wouldn’t let me join the meeting, so used a provided browser link, which led me to either an option to install a dmg—on my iPad (still baffled by this)—, join meeting through app, or join meeting through browser. When joining through app, the video feed was in a tiny little screen over a ton of unused space, vs through the browser, where I could resize the video feed to full screen. Maybe I could go through documentation, but other available web-conferencing programs work right out the box so I will only be using webex begrudgingly when google meets or other options are unavailable, and am uninstalling this app since it seems to be worse than just running webex through the browser..Version: 40.2.0

Great when workingThis app is very handy, but frustratingly unstable..Version: 39.10.0

Less responsive since last updateSince the last update, it is more difficult to join a meeting, and more difficult to leave. When joining it now says the network connection is unstable. If you respond by disconnecting, it takes a long time to disconnect, up to 45 seconds. Then the second attempt to join works perfectly. When leaving a meeting, you press the red button but the “leave meeting” indicator does not appear until about the 4th time pressing the red button..Version: 43.2.0

Why changed the UI when things weren’t broken?The new UI used obscure icons, tucked away commonly used functionality underneath these icons, and then promoted elements that do not matter and let them get in the way of the presentation. For example, I see big blocks of empty space along the top of the screen, while each block only has the text of the attendee names. And those blocks clipped off the space for the main presentation. Not only that, once you minimize the attendee blocks, then there is a giant empty block overlaid ON TOP of the main presentation, and again that block only had the speaker’s name and nothing else. As if they were not enough interruptions, every time someone joins or leaves the meeting, the whole button row comes up on top of the presentation to show you who is joining or leaving. Seriously, who designed this UI? I understand those big attendee/speaker blocks are intended for video conferencing, but the app should be smart enough to shrink these gigantic blocks when attendees are not showing anything. Last but not lease, the main presentation area is mission-critical. It should be left alone and not having any UI controls popping on top of it; otherwise, some important text/graphics in the presentation may be blocked from view, causing the attendees to miss out on that information..Version: 11.2.0

Difficult to find informationEasy to set up instant meetings. Really difficult to find help in scheduling them. I initially refused the app permission to access my contacts. I later wanted to allow this but have spent fruitless hours trying to find a way to do this seemingly simple thing. So attendee addresses have to be individually entered. I’m about ready to give up on this app and look at Google Meets instead..Version: 40.4.0

Pity they dropped unlimited callsWhen I signed up, this had no time limit on video calls, which was great, as we have friends in different parts of the country that often get together, for social events. COVID obviously put paid to that, so getting all of us together was great. As there’s quite a few of us, 50 minutes doesn’t give everyone a good chance to chat fully, so we weren’t happy when the unlimited time went to 50 minutes. We’ll have to look for a different app that may do unlimited, or a longer limit. The app has worked as well as others that I have tried so I’ve seen nothing technically better with Webex than most of the others that do end to end encryption. Pity they spoilt it..Version: 40.7.1

FeedbackVery difficult to get started.Version: 43.5.1

No audio!?Why was there no audio?.Version: 43.1.1

GarbageOnly got it because the web applet doesn't work on 64-bit Linux. Tried to join a webex meeting and had no sound..Version: 3.0.1

Need notification of timing.The meeting was good up to the point when the allocated time expired. It would be early useful if the system would notify all participants that the session has just a few ( say 3 or 5) minutes remaining. Fixing this shortcoming would be a huge improvement to an already excellent service. It can’t be a difficult thing to do, surely . . . As a minimum the warning could be sent to the host only, but providing any warning to any of the participants would prevent huge inconvenience to everybody. JUST DO IT. !!!!.Version: 42.10.1

Can’t use mobile data for webex meetingsIn the previous version of Webex - I could connect using my mobile data and have meetings from my car. Now it only accepts Wifi and doesn’t even connect to the mobile data and it comes up with an error saying the URL link is invalid. But when I use the Wifi it connects straight away. I’ve turned on the mobile data in the settings section for the app, but still it doesn’t connect. Disappointing.Version: 41.6.2

Ipad connection difficulties...This app has higher visual quality than facetime and Zoom in my opinion....however, I’ve had difficulties connecting with the audio each time I’ve followed my registration email link invite. I solved the problem by reapplying for the app one time and waiting a substantial amt of time to finally connect and this time I resorted to calling the phone number to hear the audio. Had to put the phone on speaker, it died, then luckily was able to switch fairly quickly to another one to continue.... Went to app support, but that didn't help...that’s why I asked if this presentation would be replayed at another time. I would like to catch up and fill in the blanks. Technology!!! Re: a replay, it would be nice to be able to see presentations at another time, rather than at a specific scheduled time if possible. Sometimes scheduled live times don’t work out for the listeners to engage with. Thnx for this opportunity to review...the content delivery and presenter/host did a fine and professional job. Thank you..Version: 40.4.1

Needs to be less controllingThe app does daft things like total suppression of alerts for other incoming items such as msgs. It also won't use some Bluetooth devices because it seems to have decided they don't have a microphone when in fact they do. Very frustrating at times..Version: 11.7.0

Lacking functionalityThis app does not have all the functionalities available in the desktop version. The whiteboarding feature, for example, is only partially (and poorly) implemented..Version: 9.14.0

Unstable. Camera suddenly zooms in 😵 👁Normally works alright. Sometimes just doesn’t connect. And what’s really annoying is that all of a sudden you might just see your eye or nose on the screen up close instead of the whole face, as the camera just spontaneously zooms in! And this happens on different devices and no matter if the background blurring or picture is used or not, so the issue is with webex..Version: 41.8.2

Webex Meetings and Webex Teams oddly incompatibleConfusion persists about why there are 2 apps by Cisco doing similar things differently and “fighting” over my hardware devices such as the camera and microphone. A given meeting might appear in one or both apps but connecting from the “wrong” app won’t allow camera or mic access... but there is no consistency on which app will work better. It adds up to unnecessary delays and frustration at the start of many meetings. Once up and running both apps work well but lack of optionality re video layout sometimes is a pest, particularly the position of view of self and of person actively speaking or another listener on the call you might want to be viewing simultaneously (eg a senior stakeholder)..Version: 40.6.1

Ugly and doesn’t allow multitasking.This app has allowed me to do meetings on my iPad so I am very happy for that. Has helped immensely. The UI is not aesthetic at all and I can’t really run more than one thing when it’s on or the app crashes. No idea why because I am using it on the newest iPad Pro with everything updated. You can’t multitask for some reason which I find strange for an app that is for meetings where you would definitely use multitasking often. If you just need a simple setup like an online lesson, then this works, but if you need more, then use a different app/program or just use the web app on a desktop or laptop. Please make this app function. Using this on the iPad would be wonderful if everything just worked. Hopefully come September this app can grow with iOS13..Version: 39.2.0

Could have been a five-star rating!The sound and video quality was excellent. I would have given five stars for that. There was, however, a tremendous amount of background chatter from a few people who did not have their microphones muted. This was my first use of the app and I figured out what the problem was. The app symbols for microphone and camera change from red, when not on, to black, when on. However, the strikeout symbol remains on the microphone and camera icons even when they are on! So, unless you already know that red means muted and black means unmuted, you can get confused. Several of our call participants did, leading to all the background noise. As a result, the call host had to keep everyone muted all the time and unmute, individually, each person who wanted to speak. How ridiculous is that? Please remove the strikeout symbols to avoid this confusion..Version: 40.7.0

Not at all goodWebex was among the first conference tools I used and it seems not to have moved on in terms of reliability, features or performance. It compares very poorly against (plain old) SKYPE and is equally as poor as MS Teams. When forced (by clients usually) to use Webex, I expect to have a poor audio experience, a very patchy video experience and never to use the additional ‘features’ that have been invested in to differentiate this product. The basic requirement is for secure, unbroken, clear audio and video. This, Webex does not deliver..Version: 40.7.0

Needs updatingI was disappointed by the setup it was unordered and took someone in my class 4 weeks to know how to use it. I also wanted to make a account but it was way to confusing and asked for way to much information about me. I was making me feel like it was one of those places that as that are always sending you unimportant information. It also wanted to know my phone number but why would they need to call me if I was just having a meeting? I don't want people to know all of this unnecessary stuff. It is very poor condition and needs a updating.Version: 40.4.1

First time useDifficult to set-up.Version: 42.11.1

Keeps getting worseIn reality, most of the core functionality of this app is fine. It doesn’t crash very often, and it gets the job done. The reason for the two-star review is that we are constantly fighting with bugs. New ones seem to come up in every release, And there have been some big ones that persisted for several months and several updates before they were finally fixed. With this latest release, we have a feature where all of the meeting control buttons—for example the one that allows you to leave the meeting—sometimes disappear from the UI. Another particularly annoying issue is that, although the app purports to support touch ID and Face ID, it never seems to use them. I am periodically asked to manually reenter my password, usually while driving at high speeds and attempting to join a customer meeting. This has been true ever since they claimed to introduce touch ID support. After at least a couple of years of pretending to support these features, I have never once been prompted for touch ID or face ID by Webex. Before adding new features, like the ability to share files from our phones, which most of us will never use, it would be appreciated if the dev team would focus on some core functionality issues that would make the app more usable for everyone..Version: 11.0.0

Why would you change the mute button in latest version?!!!I use this app for hours at a time, daily, for work meetings. Prior to version 40.8.0, the mute button was either "all red" or "grey". It was very easy and obvious to see if you were muted or not, from up to a few feet away. Well, today I received app version 40.8.0 - and they changed the mute button! Now, the difference between muted and unmuted is almost undiscernible - and very easy to mess up. The button for both states is 98% grey, with only a super faint red or green outline in it to distinguish the state. Awful. The app was perfect before. I'm a developer myself, so I understand the need to make continuous improvements and always having product owners trying to put their own spin on a product. But this change to the mute button is AWFUL. If there is one thing about this app that users need - it's the ability to quickly, easily, and confidently distinguish if we are muted or not, without needing to hold the phone 10 inches in front of our face to tell. Eeek. Please revert the mute button changes. Not being able to confidently tell if I am muted or not takes the app from 4 stars to 1 star for me - as it becomes a liability..Version: 40.8.0

ConfusingStill very confused about how to join from an invitation. I did somehow manage to do it but it felt like luck rather than actually understanding what I needed to do. Need clear step by step instructions. Once in it was fine although struggled with how to reverse the camera to show things to the other person. Some help and/or clear instructions would be appreciated. 🙏.Version: 42.7.1

Great for live meetings but no playbackThis app is great for catching a live meeting on the go. It does everything that I would expect an app version of this program should do while watching a live meeting. However, it does not playback meetings. If someone sends a link to a previous meeting, there is no way to play it back on the iPhone. I understand meetings can be saved or recorded in a different format but I’m not referring to those and unfortunately, since I am not the host of meetings that I couldn’t attend, I have no control over how the host records & saves the meeting. So, since Webex uses a proprietary file type, I would suggest that when sent a link for a previously recorded meeting, the link open up this app or another playback app in order for the meeting to played back..Version: 11.7.0

Very poor clarity with both audio and videoDespite enhancements to the platform; it’s still poor as a participant trying to engage online..Version: 43.5.0

WebinarTrès difficile à installer trop de problèmes et pas de son.Version: 43.3.2

VoiceMost time the voice is low and or in and out. This also could be a connection issue..Version: 43.3.2

Keeps failing to signinI try to sign in and enter my work email address. It redirects to Microsoft Authenticator app and once authenticated, when I comback to webex app. It says “Safari cannot open the page because the network connection was lost.” Please fix. I can share the screenshot if required..Version: 40.2.3

Disconnecting meetingMeeting kept disconnecting but unsure why :(.Version: 43.3.2

Home schoolThis is Awesome for homeschool but I’ve experienced some issues with it randomly freezing in between the class and I’m get lost so that’s kind of an issue and it’s happening more lately but other than that it is so good I love using it and I feel like it is really good and I like the option of a virtual background if your room is messy and I just overall really like this it’s great for schools go for anything and I totally recommend it to anyone just hope you guys can fix any of the problems that happened.😀.Version: 40.7.1

Not great when it was cheap, certainly not any better nowI found it fairly hard to use, with big lags. But it was what had been chosen for me, so I made the best out of it. Now, during a pandemic after having secured a contract with the UK’s National Health Service, they have begun charging extra for calls that go over 50 minutes, designed to catch out healthcare service providers during very difficult times. Your service is nowhere near efficient or unique enough for such a cynical and unpleasant move..Version: 40.6.1

Meeting initiationWhy can there be a one touch link from my meeting notice to take to that meeting instead of having to cut and paste the meeting number and then the password individually for the notice, into the login screen. Very annoying.Version: 42.11.1

Fail to connect.Several times I’ve tried to join meetings and it hasn’t worked properly. I’m giving up!.Version: 42.11.1

Separate audio hookup is a design flawSo, I am using all kinds of conf call apps - zoom, Webex, Skype goto, etc etc... - Webex is he worst. Why? Primarily because of the separate/disconnected audio hookup, and because of the different way it works on iPad vs iPhone. On the iPhone, you have to call in or it will call you, which means now you’re call options are gone (yeah, multitasking). On the ipad, it can offer direct audio integration (looks like its a customizable feature for the organizing organization). But it’s getting worse: if you are in the meeting with the separate audio, and the audio drops, more often than not, the system does not understand when you’re dialing back in again. Accordingly, it then doesn’t allow you to mute or unmetered, you not being in audio of the meeting. So you have to.... go all the way out of both audio and conference. Unacceptable!!! Keep in mind there are conference calls where the system loudly announces you leaving or entering... unprofessional!!!.Version: 10.1.0

Nowhere near as good as Zoom!The background noise is so crippling! The loading of video drops all the time. The iPad version doesn’t allow for easy viewing of all people. Not user friendly for setting up meetings. Just not awesome..Version: 40.2.4

Totally unsuitable for school useOur school has been attempting to use Webex for school assemblies and class meetings for remote learning during COVID 19 lockdown. The teachers have struggled with students taking control of meetings and writing profanities up on the main screen for all to see. Also it seems the teachers cannot control the muting of microphones, therefore each meeting is extremely difficult to hear through the feedback and background noise from hundreds of children’s microphones. Not to mention the parents occasionally swearing in the background for all to hear. Perhaps the teachers are still learning how to use the technology, but I should think it was intuitive enough to avoid these basic problems. All in all our school assemblies and meetings have been a complete waste of time using this platform so far..Version: 40.2.2

Reiki meetAs a participant I was somewhat disappointed The Host is new to Webex as I am. With 83 virtually present the sound quality was poor once all muted was better but still not clear. Some music was played it sounded like it was in a tube, unpleasant and several requested no music. It may take a while for all to familiarise themselves with this system. I am giving feedback from this experience which may not be Webex fault if I can say fault as we are all trying to get the best that is possible..Version: 40.6.0

Sign upWas trying to sign up and got stuck with an in app notification and couldn't sign up.Version: 40.2.0

Meeting startThis app should allow a person to enter the meeting at least 5 minutes early like the desktop version.Version: 42.12.1

Not too good really!Couldn’t get it to work on my laptop. There is no way to test it if you don’t have a meeting. From 5 mins before the meeting the meeting time and then after the meeting time it came up as ‘meeting cancelled’. Luckily I phoned the government person involved who waited for me to get through by mobile phone and that worked sporadically but long enough for me to identify myself and state some things..Version: 40.6.1

Gets the job doneA little weird with sound but all in all, it did what I needed it to do.Version: 40.2.0

It works, but it is clunky.I had no experience with online meeting apps before COVID-19 and its dislocations. I now use WebEx to meet one-on-one with students, and it works well enough, usually. However, because of the stand I use to support my iPad, its controls are hard to get to when I am hosting my meetings. Screen sharing is seriously clunky and counterintuitive. I had planned to use WebEx on an ancient MacBook Pro, which on paper appeared to have suitable memory and an adequate operating system. However, when I first tried to join a meeting, odd things for which I was unprepared flashed up on the screen saying I needed to install a plug-in, even though I had already installed the WebEx app successfully on the machine. I never was able to join that meeting. I later found some guidance on the WebEx site explaining the problem, although it still does not work smoothly on my laptop. I am relying on the tablet now, even though it drains the battery power quickly. But it’s gotta be better than Zoom, right?.Version: 40.2.4

Not User Friendly/More FeaturesNot User Friendly: I use Zoom; however, I have an account with WebEx. I find that people have a harder time connecting to WebEx. Also, you should not have to constantly load the application each time you use it. It should automatically work, with or without an account. One download should suffice. Also, Zoom is much easier to share from my apps files like PPT, Word, Excel, etc. More Features: We should be able to use phone numbers/texts to invite people and not just emails. When we’re in the phone/iPad, app, we should be able to send a quick text for people to join. Also, I like the features in Zoom that allows people to raise their hands if they have a comment. I realize Zoom is more for classrooms and WebEx is more for professional work presentations; however, the features should still coincide with both..Version: 40.4.0

What is supposed to happen? Nothing happens.What is supposed to happen? Nothing happens..Version: 43.2.2

First timerCould see the images from the webinar but couldn’t hear the delivery on one device. Had to open another which had no images but had the sound...frustrating..Version: 39.7.0

Functional but.....There are quite a few areas that this app (and the desktop version) could improve. The main one for me is the inability to enter a meeting room before the host. This wouldn’t be so bad if there was a notification when the meeting started but I find I have to keep clicking the link until the meeting has started and then end up missing the beginning. Very inefficient use of my time. Less important is that the virtual background is appalling making users look like ghosts. On the positive side, and why this got 3 stars, the general video quality is good although the audio is prone to feedback..Version: 40.2.4

Couldn’t connect system uselessHopeless system not impressed not user friendly.Version: 39.9.0

Just like being on my laptopI usually only use dial in feature but used live meeting today as well and worked perfectly from my cell phone. It was same experience as using my laptop..Version: 43.2.1

Webex audio major issues with CarPlayVery often after joining a webex (called in with audio over internet) after connecting to CarPlay the audio is lost (sometimes heard for a fraction of a second but then unavailable/dead quiet) and one has to select “disconnect audio” in the app and then reconnect audio via internet again; and maybe it will work. Then when audio sometimes works and one turns off the car and unplugs the phone (with working audio over internet) the audio from the now no longer USB connected phone will also cut out and one has to disconnect the audio and reconnect. TERRIBLE!!!!! I have an iPhone SE with latest iOS (even previous iOS had same issue). These issues started right when the webex app was started to have an interface on the car screen. Use that info to fault search and please fix immediately!! I dependent on this app to work for my work in a major car OEM.Version: 39.7.0

Core functionality is fine, but REALLY clunkyThe video and audio quality are good, and it’s easy enough to share different types of content. It’s also pretty easy to customize settings such as beep on entry/exit, automate, etc. The reason it only gets two stars is that it’s not at all user friendly for guests of the meeting. As the host, you can learn the quirks over time and live with them, but when you’re inviting outside guests to a meeting that are not familiar with webex, it’s as if they need to be an IT engineer to figure out how to log in correctly. I either host or am a support person for around 5 small webex presentations each week with executives outside my organization. I can say that more than 50% of those meetings begin with technical difficulties where at least one outside person can’t figure out how to join correctly. If it happened once or twice, I would say it’s their fault, but this happens at least 3 times per week, and sometimes with users that should be well-versed in technology..Version: 40.7.1

It was helpful but a few glitchesSo for home school my school shut down for a few weeks so we had to use Webex it’s actually a pretty good app but some times it would glitch and we can’t hear each other or it would turn off our video when we did not press it to do that but otherwise it’s good I recommended this app to teachers and parents and their kids because it better than all the other home meeting apps..Version: 40.7.0

Why does it keep on asking the passwordThe app keeps on prompting for the password if I haven't used the app for a while - but I only use the webex on the mobile occasionally and usually in an emergency situation, this password prompt is very annoying!.Version: 9.0

TerribleWebex gives our large global company soo much trouble with call dropouts and quality. I can’t wait till we leave WebEx..Version: 11.3.0

Cannot adjust camera brightnessCannot adjust camera brightness.Version: 42.4.2

It works great...when it worksThe app works very well on iPhone... when it works. With an average of 10-12 Webex meetings per week, and usually I use the desktop application for most of my meetings. However, the desktop app is quite glitchy and often requires an extremely high bandwidth to use video & audio simultaneously. It’s usually one or the other. So I am using the app on my iPhone several times a week and I’ve found that it’s clear and functions properly 80% of the time. The other 20% is just WONT connect. It’s either on or not. No middle ground and no half-way access. It crashes fairly easily sometimes and others it crystal clear and I have zero issue. I’m other words, I’ll keep using it bc my employer uses it for all our meetings but personally, I have very little faith in its reliability..Version: 40.7.1

Sound problemsSound problems.Version: 42.12.1

Not as intuitive or solid as alternativesHaving used alternative software Zoom for similar meetings, I found this inferior. The layout, option buttons and operational quality were not as good as Zoom. A technical freeze during the meeting on an up to date modern laptop that has run WebEx before and that IT couldn’t quickly diagnose or re-enable so meeting was rejoined meant a change of device mid meeting was required to continue. A bug report was sent to this product team. Inferior outcome in this day and age yet still three stars as it’s one event..Version: 11.3.0

Dumb overlay that you cant exit out of.Using brand new iPad Air. Joined Webex meeting via link with app already installed. Had used it once in past and WORKED FINE. Host asked me to share screen so I could see what she’s doing. Being new to this I asked how to as there are NO icons nor instructions how to do this. Just phone icons of who is in the meeting. She says click anywhere on screen to see icons. Like ai should just know this...dumb UI there. Next icons show with ZERO note of what they do. Had to click several of them to find where to share screen. Still very little advice of what you should do to simply VIEW ANOTHER PERSONS SCREEN. Took 5x to finally get to see other persons screen. Each time an annoyingoverlay pops up with some notification that the screen is being shared but NO WAY to get rid of it. So my hosts screen is completely blocked by this annoying overlay with no exit or X or minimize or any way to get rid of. I was about ready to throw iPad out the window at this point. Im still utterly irritated. I clicked just about everywhere before almost giving up when it finally disappeared. completely un user friendly and dumb icons that you have to just know to click screen randomly to get them to pop up. Then they have NO indication of what they are for or any help to accomplish a simple task. Two stars and thats being generous only because it finally worked on 5th try and worked fine the fist time....Version: 40.7.1

Ok but lots that really needs to improveWhat I really don’t understand is why on my iPhone I can send the audio to a HomePod but NOT when I’m on an iPad? (Both version 40.4.0) Would really like this feature on iPad too... Other than that mostly ok and don’t have a choice as my employer uses Webex. Other comments: It really could do with better auto-muting. (When using Webex everyone needs to mute otherwise it’s a mess. Feels like Zoom somehow handles this better.) Built in chat not very discoverable and doesn’t use iPad screen effectively. If you add a photo as a fallback to video it distorts the picture for some reason. Screen sharing seems to be clunky. We have one meeting every morning in which someone has to share their screen and it always causes a few minutes delay as they try to launch it. Supports Siri Shortcuts, which is good. (Unfortunately employer has an added an interstitial disclaimer ok/cancel dialogue before opening call, so that limits this feature.).Version: 40.4.0

Good app but often out of syncMy company uses WebEx as our default meeting software, so it’s fantastic to have the app also and be able to not only dial into a meeting from my phone but also to see whatever is being shared on the screen. The call quality and the display quality are both great. Where I see a significant gap is that my meetings often don’t sync with the mobile app. I use Outlook on my desktop and have the WebEx widget running, and meetings sync perfectly in the desktop widget. However, on the mobile app, it’s more often than not that a meeting simply isn’t there at all. I’ve had full days that show as having no meetings at all when in reality I had several. If I have to call in using the mobile app, this is a major problem. I hope this can be fixed soon!.Version: 40.1.0

ReviewThe background noise was very bad.Version: 40.2.4

Voice cut offThe on line meeting on April 26, 2023 at 8pm Voice cut off quite often..Version: 43.4.1

WebexCompared to Zoom or Teams, Webex is pretty limited. The video freezes. Some days so much that we have to exit and re-enter the meeting. The audio is sporadic. I use Webex because it is mandated by the Education Department. Given how limited it is, I would not choose to use the current version if I had others options like Zoom or Teams. Sorry to be so negative but none of us can improve without honest feedback..Version: 40.4.1

Recent updates making for a terrible experienceI have been presenting webinars via Webex for several years. Today, I was unable to sign into my Webex account, either by the app on my iPad or by website (iPad and Windows laptop, multiple browsers). When I did get to the event, I wasn’t able to interact with the slides, which kept dropping off the screen. I was fortunate to have support in moving through the materials, but sometimes would be waiting up to 5 minutes for the change to come through on my screen. Some users saw the changes more quickly, others not. Terrible experience..Version: 11.1.0

It's decent, not spectacularOn iPhone 6:IOS 10.3 because of IOS11.x power management fears. IOS10 is power management is freaky bad enough. Pros: Webex app provides easy direct audio over data or call-me-back feature when data is worse than cell audio. Auto-mute upon connection is an excellent feature! Chat is usable, if a little clunky to reach at 2 click-levels from slides both directions. Cons: The audio seems like it requires a better data connection than it used to. I remember decent communication on Airplane WiFi a couple years ago. Now that all the airlines are advertising "faster" data, I rarely can hear/talk over Webex. It would be nice if there was a minimal chat interface that's usable while watching the slides. Highly technical presentations generate a lot of questions (submitted via chat) and require reading slides for details. Too much material is missed in the time it takes to type a question in chat. I also don't see the hand raise and other basic tools that should be easy to implement. Re-authentication while driving is a serious PITA! Provide a grace period when re-auth can be skipped or build a hook that notices my password manager and prompts to open it like a couple other apps do. Or maybe just program it to delay re-auth until I'm NOT joining a meeting at the last minute. Perhaps only prompt when more than five minutes early or as the meeting is closing. Seriously, I wouldn't be using the app if I had time to boot the laptop..Version: 10.3.0

No volume couldn’t hear a thingCouldn’t hear.Version: 42.4.5

Webex is difficult to connect throughEvery meeting I attend that is a Webex meeting as opposed to Zoom or Teams has people who have really struggled with getting into the meetings. The process is not simple or consumer friendly and it also seems to be different depending on whether joining by smart phone or by computer. Also people s camera or microphones often will not work where as they don’t have this problem as often with the other two previously mentioned platforms. You need to make the process easier..Version: 42.4.5

No audio when using iPad - no use in web meetings.Can get video both ways but not audio. Had to revert to a laptop twice now in separate meetings..Version: 3.1.1

Group conferenceFirst time on Webex, found it difficult and confusing.Version: 40.2.1

Not so great if joining by phone.I joined from my mobile phone and seemed to lack the functionality that people had from their computer..Version: 40.2.0

Worst meeting app everI can’t fathom why our city licensed this piece of technological crap?! Since the streaming of public meetings began early in 2020, I’ve been unable to either log in to meetings using the link and (when I have managed to join a meeting) hear anything. Pathetic!.Version: 43.4.1

Useful, but must stop logging out!I use this app several times daily and it's generally stable and well designed. Pony huge aggravation, however, is that it keeps signing me out. This is a real hassle when opening or joining a meeting at the scheduled start time! It also means all of my frequently used meeting details are lost, so instead of just quickly joining I have to go in search of the meeting details. Please fix asap, and while at it please enable face and or touch ID!.Version: 10.7.0

Functional but too often requires repeating setup and sign-inOnce signed in and setup as desired, the mobile app is functional and useful, but the developers need to remember the primary use case of the mobile app (from my perspective at least) is to be able to join meetings while on the move (such as when driving to the office, etc.). When at the desk, I'll use the desktop/browser interface. The mobile app needs to be better optimized to not constantly require re-authentication and setting up. Security is important but as always needs to be designed in conjunction with usability. With the desktop interface, I am never/rarely re-prompted for my credentials because I saved them in my browser's password manager. With the mobile app, there is no such option. Fortunately, this app recently gained support for touchID, which improved usability immensely. However even with that improvement, I am forced to re-enter my account ID and phone number and my desired settings every time this app is updated, which seems to be every few weeks. Very inconvenient since that usually happens while I'm on the road and trying to join a meeting right away..Version: 9.14.0

Needs participant response toolsMissing participant response tools like raising your hand to get moderators attention. Mute and unmute does not always work. I understand moderator can override the mute function but in an interactive session sometimes there is no way to get the attention of anyone except by turning on video and waving madly until someone notices you or holding up a sign. Very frustrating. Really would like to see the hand raising ability and even the coffee break icon. Ability to log on is very good. Just need to be familiar with the initial set up when logging in. Specifically you need to answer if you are going to get your audio from your cell or through the internet. Use my first generation iPad Pro on weekly webinars and it works great and the ability to attend my webinars from anywhere is fabulous. Many times I am logged on in the early morning hours and use my Bluetooth apple AirPods and it makes life easier while lying comfortably in bed. Will rate it 4-5 when additional basic features of desktop version is implemented..Version: 9.14.0

15% of time saw screen shareI had full data bars but almost never could see the presenters screen share.Version: 43.5.1

Why doesn’t it work without headphones on my laptop?Teams and zoom are happy to do whatever you want whether you are on your phone, laptop or tablet, webex only seems to behave itself when you are on a mobile phone. Every time I try and connect on my laptop when I’m in a hurry I end up ditching the call and rejoining on my mobile making me late..Version: 42.5.1

Fix itDesktop and Browser versions of Webex are poorer than before. The mobile version is the only saving grace, but when it comes to large meetings, the app is unbearable. Please stop trying to be zoom in the wrong ways. The side by side view on desktop was already near perfection. There’s also the fact that you shouldn’t need to experience unusable meetings multiple times because the app wants to work except for the meetings because the application compatibility is a secret. I know there is a forum listing what versions webex works with, but my question is why I can’t see my application’s specific version and what specs or updates it needs. Nonsense because even though the forum says it’s compatible with my laptop, it’s not compatible because the version is higher than shown. But I wouldn’t know that because the application was working fine except for the meeting. Either make it work or don’t make it work. You can’t have the app not work then work later despite no changes made to the application. Terrible would not recommend..Version: 41.4.0

Pushing updates at meeting timeThis is my meeting app of choice (over Skype, GoToMeeting etc.) and it’s generally great for global use, however lately it seems to push a massive mandatory update right at the time of the meeting, causing delays to get started. If I’m the client, I’m late, if I’m the host, I’ve left people hanging. Embarrassing on several occasions. Even starting 5 minutes early (my default now by necessity) is no guarantee that I won’t be hung by a long update on my limited bandwidth. I can use it twice in a morning then the third use in the day pushes a large update so there’s no predicting it. An option to proceed without the latest greatest would be a welcome alternative to such delays - at the end of the day, my priority is the meeting happening over the version I’m using. My experience is in Mac app, iPad, but issue is reported by my PC using colleagues as well. Overall, I’m still favorable, would be great if this could be addressed..Version: 39.10.0

Not all meetings shownThis app would be great if all my meetings appeared in the list but most of them don’t. I have to use my outlook app and join from there for most of my meetings. Please fix this..Version: 43.2.2

DIFFICULTIESLike the general design and being able to see other attenders along the top of visual aids. Rural copper wire connections cause repeated connection failures due to host link password corruption. Could do with facility to change online name without having go delete and reload app. More explanation about what to expect when using for first time and difference between attending hosted meetings and being a professional user/host with a proper account. I was throughly confused at first and missed several lectures either being unable to connect or sitting in an unattended waiting room..Version: 40.4.1

Sales team is preventing an upgrade purchaseWe have been using WebEx for a number of years. We wanted to upgrade our service so we contacted our sales rep. Instead of giving us a quote to upgrade our service, he generated a quote with our company name misspelled and with an incorrect address. We asked him to correct this and to date, he has not only not corrected it, he continually requests that we sign an agreement with this incorrect info and blames WebEx IT for the problem. We contacted the sales number at the WebEx website and were informed that this guy created a fake company to generate the quote. We asked to simply have a quote for our company to move to their full training and event suite with a couple of add ons. For some reason, Cisco has complicated this sales process so much that you cannot simply purchase the services you need, when you need them. This new rep said he would check into whether he could even generate a quote for us to make a purchase since WebEx forbids it because of the way they assign accounts. We even worked with their “life cycle” specialist who was helpful but did not have the ability to process the sale for us or to get us a sales rep who could help. At this point I am being left with no choice but to move our company over to Zoom simply because we cannot purchase the services we need from WebEx because of this ridiculous sales process..Version: 40.9.0

Technically Superb, but Customer Experience badUnder the hood, this SW is robust; a serious Enterprise Grade solution. However, the iPhone interface still needs work, especially Calendar Integration and the Help System. Sadly, Technical Support is initially unresponsive and then all too keen to close the Service Request, even when unresolved. For the small business, try Zoom. It’s cheaper, delivers a better Customer Experience with more responsive Tech Support..Version: 11.6.0

The app is a little too complex and the sound quality isn’t greatWhen I try to join a meeting, there are a lot of button presses. I don’t want to turn on my camera for example. I prefer a one click dial in that gets me on the call. Let me enable all the other stuff after I’m on. The sound quality is poor. I can hear my voice echoing in the conference room. That should be filtered. Since the app allows for dial in and computer connect, and people often do both because they dial in first and then want the slides, there should be a way of detecting echoes and quickly killing them. With the old mobile meet conference system, I had a very simple interface to see where noise was coming from and mute it. Webex is not so easy unless you’re moderating from a computer..Version: 39.11.0

Thumbnail video of me while scrolling everyone else plsWe use this for our team daily stand ups that are now walking sessions outside in our neighborhoods. I would like to be able to see my video as a thumbnail always even when scrolling to see others in the scrolling grid view (in landscape mode). I also would like to be able to shrink the grid view if everyone else to see all 10 of my colleagues at once and be able to double tap to zoom in on the person talking. This is a good service, but needs these updates to improve team video experience to make an excellent service..Version: 40.2.4

One Among ManyI’ve used four different kinds of these meeting facilitating services now, including the one that started it all, Skype. They all have things they’re better at and things that they’re not so good at. I myself had to keep flipping back and forth in the App trying to input the meeting room (?) number and the passcode. It asked me for one, then the other, then took the first one away and demanded that I re-enter it again, then it took the second one away, etc. ten times, I think. I never did get the audio working properly. I ended up having to use a landline for the audio (and no, it wasn’t a settings problem). Their is another brand out there that does this much easier and smoother. In the interests of decency I won’t give out the name here. But you’ll find it..Version: 40.4.1

No screen sharingCouldn't see a way to share my screen (browser) on iPad Pro :(.Version: 9.13.0

Critical application at the moment - but it’s terrible!Obviously given the situation (currently working from home during the UK’s COVID-19 lockdown) this is a critical application for me and my colleagues to get things done using our companies’ virtual/remote communication platform of choice. The problem is that on my device (iPhone XS Max up to date using iOS 13.4.1) every time I log-in to WebEx, I get an error regarding recordings and then when I try to open or join a meeting, it doesn’t connect. I have to delete the app, re-install it, re-login using my companies details and then it’ll connect. If I use it for the rest of the day, it’ll work fine with all my calls and meetings. Try and use it the following day and so have to go through the delete and re-install process. I do app updates and software updates promptly but this app is truly terrible. This has been going on for over 6 months but it’s only getting to the point of being a useless application now in this lockdown period. So, I’m having to revert to Webex on my laptop (which is perfect every time) but slightly inconvenient because I have to be attached to my laptop constantly to both see and speak to my colleagues..Version: 40.2.4

Works okIt cannot support more than about 5 people so you need to keep your cameras and mics off! I would highly recommend zoom over this, this constantly crashes.Version: 40.4.0

Had the WORST time logging inToday was my first experience with your App. ALL of my attendees had trouble getting in; some NEVER got in. I was sent all the login info via email, circulated it to everybody, and we ALL had issues, including myself, trying to log in. My meeting was scheduled to begin at 9:30 a.m. CDT, and I attempted to log in at 9:30. It told me, “this meeting has not started yet.” I did not actually get in until 9:45. I had things and people scheduled to do things during that down time. Eventually I got in, as did SOME of my attendees. On a more positive note, the audio was clear, video was good. Screen sharing was good, too. And it is relatively easy to set up a meeting. Once set up, I received the necessary login info soon after. I hope to get feedback from you as to why we had such a hard time logging on. The meeting got done, but there was so much “down time” trying to connect. At the end of the day, yes, I would use Webex again, BUT I HAVE to get to the bottom of the login issue! I CANNOT do that again. So much time wasted..Version: 40.2.1

No AudioNo Audio..Version: 42.11.1

Call just did work. No audioCall just did work. No audio.Version: 40.2.0

InconsistentI don’t know if my issues are just with app or with the way my company has integrated the app with outlook. Today is was hosting a previously scheduled web meeting from my office. I clicked on my WebEx icon on my desktop and it said I didn’t have any scheduled meetings today. I hit the refresh button on the app and it still said, no meetings today. Panicked that my boss and my bosses boss would not be able to log in, I checked my Outlook calendar and the meeting was there and the Webex log in. However the join button greed out as if it didn’t recognize me as the host. So I had to start the meeting from my iPhone and email everyone the slides instead of being able to share my desktop. Very frustrating and gives me much apprehension when leading important international meetings..Version: 40.1.0

Good but…The new close button CTA location on iPad is annoying, always tapping it multiple times just trying access it and close meeting!.Version: 43.1.1


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