Chase Mobile®: Bank & Invest App Negative ReviewsJPMorgan Chase & Co.

Chase Mobile®: Bank & Invest Negative Reviews

4.8
4.82889 star

Total 66 Negative Reviews

Chase Mobile®: Bank & Invest App Complaints & User Negative Comments 2022

Chase Mobile®: Bank & Invest app received 66 complaints, negative comments and reviews by users. Have you ever had a bad experience using Chase Mobile®: Bank & Invest? Can you share your negative thoughts about chase mobile®: bank & invest?

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Chase Mobile®: Bank & Invest for Negative User Reviews

Zero starsChase maxed out my credit card and in fact they admitted it was their error. I had almost paid off the card and was shocked to see it maxed and over the limit on a purchase to a company I hadn’t used in years. I called the company and they said I had made no purchases for several years. Chase was apologetic and said they would take care of it but I now see a negative report on my credit score because the card was over the limit. Chase also sent me two replacement credit cards this year with sequential numbers. I called and they said it was their error and they would correct the mistake. They did, but these 2 errors were back to back, one has never been corrected, despite assurances from Chase. Chase is also continuing to show a derogatory report on my credit report from my former mortgage company, Flagstar. When I called Flagstar they assured me that I had never missed a payment and in fact I had never been late with a payment and they said it was their error. But I notice it is still appearing on my credit report from Chase. Kathleen Thompson.Version: 4.252

Does not recognize Canadian accountAnything looking for a 'Social Security Number' should not be allowed on the Canadian App Store. Even if you enroll on desktop, the login does not work. Don't waste your time..Version: 2.610

Poor UXAfter receiving a push notification, you have to first login to the app > touch "more" > touch "alerts" > touch "alert history", just to get rid of the notification badge! Amongst other things, it has a poorly thought out user experience all round. It's as if Chase' app development team never even looked at Santander, NatWest etc to see how it should be done..Version: 2.320

Useless in CanadaIf you list it in Canada App Store, why would you publish some app doesn't support Canada chase card.Version: 2.570

No Canadian serviceThis app does not allow access to Canadian accounts- why bother selling it in our App Store? Got my hopes up. I'm reconsidering my new Chase credit card.😕.Version: 2.560

App needs to be fixedThis app used to be great. About 7-8 months ago, I couldn’t use the finger scanning to log in. When I entered my password, it said it was no longer valid. I went through the process to reset it and called customer service/security yo make sure someone hadn’t hacked into my account. Thankfully, they assured me no foul play so I moved on with my life. A few weeks later, and I go to log on and the fingerprint reader isn’t working. I enter my recently changed password and again, I’m told the password is invalid. Rinse and repeat changing password and confirming my account was not compromised. Fast forward a few more weeks and I go to log in. I’ll give you one guess what happened....again, can’t use fingerprint reader and password invalid. Now, it’s been several months and every few weeks the fingerprint reader doesn’t work and I have to change my password. I’ve probably changed it 10 times. All of the other apps on my fun with the fingerprinting functionality work just fine. I can’t pinpoint what causes this to happen but CHASE NEEDS TO FIX THIS APP. It’s annoying and super inconvenient..Version: 2.662

Not for CanadianCannot log in the Canada account.Version: 2.635

Never allowed to use chase againI use to love chase and the chase app but I opened a bank account way back in 2016 with them and one morning I woke up and decided to check the app and come to realize that all my money from my savings had transfer to my checking accounts. I was confused as to why this was happening because I never made any transactions or anything like that so I called the bank and let them know what was going on they decided to close off my account and they reported it as “fraud” and sent me a check in the mail and that’s it. Fast forward 2 years later I tried to open another account with them and when I go in for my appointment come to find out they put a restriction on my account because of the “fraud” they reported and told me I’m not allowed to ever open an account with chase ever again! And that the decisions was by the security team and it’s irreversible so there’s nothing I can do about it. So aslong as I’m alive I’m no longer able to back to chase😒 I don’t understand why they would make that kind of decision when I was the one who reported the mistake. It’s not like I WAS COMMITTING FRAUD!! It could’ve been a glitch or something in their app and I just wanted to let them know just in case and they decided to put a restriction on my account and never tell me until I tried to open another account 2 YEARS LATER!!!.Version: 4.211

Chasing it to workToo many stupid fees. No consideration for someone with a low income. This app would be down too often..Version: 2.620

Do not get a credit card here, customer service is the worstLast year I got a credit card and now Im not able to use it, limit is $2000, i bought plane tickets and paid them right away for 1500, so I had $3500 available since plane tickets have not been charged yet, yet I was not able to use my card for three small transactions of $28, $13 or $2. They blocked the account even when I have enough credit available to use, which means services that I have scheduled payments will bounce because of this, and I was told I have to wait a whole week to be able to use the card again. Customer service supervisor Norm H. Just hung up the phone and yelled he could not do anything, it has been the worst customer service call of my life, I used to work in a bank on the IT side managed AML, fraud, etc. You DONT do this things. If you are considering to open a credit card or account just dont! This is by far the worst experience I have had with a bank, customer service was so bad, I asked to be transfer to a manager but they refused and I could listen to him posting notes in the account and he just hang up the phone, I wish I could get some help to be able to use the credit card since I make payments early and used it very often. They dont value good customers so better get your service elsewhere..Version: 4.262

No pude realizar pago TDCIntente pagar mi TDC y no pude realizar dicho pago!.Version: 3.810

Really !!! Chase still living in the ninetiesSaw the app was happy to download it and finally get out if the dark ages I was forced by chase to be in, and to my surprise it does not work for Canadian accounts we are in 2017 and still have to use an ugly html version of a web site this is sad and not a proacrive way to attract customers in this day and age..Version: 2.590

Does Not WorkChase does not support iPhone 6. Apple is still updating the operating system, but Chase does not recognize it. Maybe if we paid less fees, we could afford new phones. During a Pandemic, I can’t afford a new phone..Version: 4.181

Mortgage experience and mobile experience stinkI was a chase credit card customer and the app was always fine for what I needed. We’re currently going through the home loan process and your app is embarrassingly terrible. I can’t believe such a large bank has an app that can’t render on an iPhone. For two or three weeks we had someone listed in the app as part of our loan team and it wasn’t the correct rep. We kept reaching out to him with no response, come to find out that we got put with a different rep but the app doesn’t update that detail into the loan moves into a new status. What?! The screens are all tiny and you can’t zoom in!! You can’t download the documents from your phone either. You also can’t go into the mortgage portal and open a document and try to go back and do something. The app signs you out instantly. The reps even mentioned how terrible it was. Anytime I use the app to look for tasks I have to close the app and re log in multiple times. The message your team function is completely useless. Our rep told us she doesn’t get a notice when we message through that method and to email her instead. Why the heck even put it there?! We also have been asked repeatedly to upload the same information over and over. According to the rep, they have tons of issues seeing our documents and they get “lost”. How reassuring. It’s only the biggest purchase I’ve ever made and all of my personal information. Y’all need to fix these issues. This app is bad..Version: 4.241

Unprofessional and UnorganizedI’m not one to write a review or be inadmissible, but Chase Bank (JP Morgan) has not made it easy for me to be a customer. A couple weeks ago Chase cut my card off saying that I didn’t fill out a couple documents when I initially started my account. Now, this wasn’t my fault because the bank teller had forgot to give me the papers to fill out. Chase had mailed me about the cancellation of my account, but I was not home because of COVID-19 in Chicago. They didn’t email or nothing so they cut my account off. The receptionists all told me different things which made it really confusing. They sent me a check to my home in Chicago and this has made this Chase experience worse. After several calls to Chase, they have shut my account off for who knows what. I rarely play the victim in any situation, but for someone who did absolutely NOTHING to deserve this, I’m extremely disappointed and frustrated. I’d suggest going to a smaller bank because tellers would all be on the same page and a much better and efficient process. You’re just a number at Chase Bank..Version: 4.122

Nice app better management of external bank accounts neededI prefer Amex over Chase credit cards, but the banking app is nice. However when it comes to saved external bank accounts with other accounts to make credit card payments forget it. The app is very cumbersome in using external payments and promotes Chase bank accounts over any other bank. This type of behavior I find very unethical of Chase in UX placement and functionality. Furthermore the app should also support one time payments from external accounts. After calling Chase with multiple voice responses repeated twice in a row by their automated systems the rep was able to help me make my payment otherwise my payment could have been late because of the poor UX Chase has put in for external bank account management. This needs a lot of work Chase pls fix it. I hope the Bank did not intentionally lay out the UI this way so the Bank could earn more in late payment fees. If this is the case I find this behavior extremely unethical and it will make me rethink my banking relations with Chase..Version: 4.140

Not support Canadian accountIf u r not supporting Canadian account, why bother offer this in Canadian App Store.Version: 2.560

Disappointing and Difficult AppThe app appears only in vertical orientation. I have a keyboard/cover with my iPad, and thus, prefer if it would work in the horizontal orientation. Then when I used the virtual keyboard with the app, it was very out-of-date, not easy to type what was needed. When I got to my account, I tried to schedule payment, and the app would not respond when I selected “schedule payment.” I tried to get to pay account through another route in app and received some cryptic notification. I have now logged out, and I will try to pay my account using a browser to access my Chase account..Version: 2.652

Very nice app with bugs***Major bug!*** Whenever I try to view my statements & documents I get a pop up that says “For your security, this feature is unavailable on devices that have been “jailbroken” or contain malware. Read our Security FAQ to use this feature.” This pop up is a glitch unless I have malware I don’t know of because my device is not “jailbroken” and has never been “jailbroken” Chase by far has the best banking app, you can do almost anything in this app and it’s very helpful. Only thing it is missing is a simple notification type such as “send me a push notification when a direct deposit is available/deposited on your account” my old bank had this and it would send me a notification stating “a direct deposit of $0.00 from xyz is available on your account ending in 321” instead Chase has the option of a direct deposit of a certain amount, I set it to $0.01 and sometimes it tells me about a direct deposit exceeding the limit of $0.01 is available. Otherwise it works great & looks good!.Version: 4.171

No Canadian App?Very surprised that you can't access your card from the app if Canadian, it's a major disappointment!.Version: 2.590

New Chase program step backwardsThis program is not as user friendly as last one. I can’t see last payment amount when paying. Can’t see balance easily. Definitely the new layout is a step backwards..Version: 3.751

STILL doesn't work for Canadian accountsWhy even bother offering the app in Canada if it doesn't support Canadian accounts? Useless..Version: 2.420

Not for CanadiansHow incompetent can you be to offer this app for Canadians and not include Canadian chase accounts?.Version: 2.560

If I could I’d put no starsThis app is TRASH. Matter of fact throw out the entire bank. The online app and site make it IMPOSSIBLE to manage your money (that you have on a card in your bank account, not cash lol) because transactions will take days to process -even though any charges would ALREADY COME OUT of your available funds- but once it processes you’re negative because the app is saying you have x amount of money when you DONT. I’ve been charged 5-7 $34 over draft fees in the same month (in may) because I kept going negative from all my transactions being switched up. They switch the order of transactions as well. Last night before I went to bed I had $370 in my account. Today I went grocery shopping and spent $115 (including on once cream after.) and once I got home I had $4. This is because of how bad they mess up your transactions and when it says you have an amount of money in your account, know that it’s wrong because it will change without you knowing and then you’ll have no money because you thought you had 350 and spend $115 bearing in mind you have 350 but then go and check your funds and there’s $4. Do not use this bank. They steal your money and mess up your transaction history making it impossible to actually manage your money. I’ve been dealing with this for about 2 months now..Version: 4.120

Doesn't work for CanadaDon't bother downloading Canada.Version: 2.610

APP DEVELOPERS PLEASE READ THIS AND FIX ITThe Chase mobile app works great, except for one thing that is honestly the simplest thing to include in a mobile banking app and its extremely frustrating that they don’t have it. With every other banking app, the TOTAL is calculated for you after every single transaction. The TOTAL number is displayed in a smaller font under the transaction cost - how else are people supposed to keep track of their total payments? When you submit a payment to Chase, the only thing that changes in your current balance - how the hell are you supposed to know what was posted, what was included, what was deducted. It’s SO SIMPLE to include TOTAL minus WHAT THE CUSTOMER PAID, so they can SEE themselves and actually KEEP TRACK of their credit card payments. It’s ridiculous to expect customers to calculate themselves. Please open the BANK OF AMERICA mobile app and copy how they provide customers with their TOTAL remaining costs. BOA has it for their checkings, savings AND CREDIT CARD accounts. Honestly, it seems a little SHADY of Chase to not provide a simple calculation per transaction to help their customers keep track of their expenses. I love the Chase card and I don’t want to cancel it but this makes it very difficult to keep track of my MONEY, which is just ridiculous..Version: 3.706

No thanks on the redesign 10/20!The app functions fairly well, but every time they redesign things, it gets worse. The Zelle pay functionality is difficult to manage, especially when setting up a recurring transfer. I actually had to help my 21 year old daughter with it! The most recent update destroyed the front page layout. We have 7 or 8 accounts, and I used to be able to rearrange and put mine at the top. Not anymore! Now my wife and daughters accounts show up, and I have to open a second page to see my own savings account! Not happy. A very common practice with apps these days is to visually update them, and with so many apps, it gets frustrating to constantly be searching around for where the brilliant designers decided to put things this week! Someday maybe they’ll realize that productivity goes down with every redesign. I don’t want my apps getting in the way of my creativity and work. IE, when I go to open a door, I don’t care if it has been painted, reconditioned, etc, as long as the door knob is where it’s supposed to be!.Version: 4.153

No support for Canadian credit card accountsNo support for Canadian credit card accounts.Version: 2.560

Replacement debit card has taken weeksI don’t know if this is some bug in your system or just careless human mistake, but I ordered my replacement debit card through your app on August the 18th. I have now been waiting for about two and a half weeks and still no debit card. After the first week and a half I submitted another request just in case my first one didn’t get processed correctly. Here I am a week after that and still no debit card. Your email states that the card will arrive in 3-5 days. 3-5 days!!! I just called your customer service representatives and they told me my card won’t arrive until the 10th of this month. That’s almost an entire month after my first original replacement order! Needless to say I am furious. I have not been able to pay for bills or other things simply because I don’t have a debit card. Now I have to go into a branch to try and get a temporary replacement while I wait for the card to come in. This has been a huge waste of my time and one of the most frustrating experiences I have ever had with a bank. Now I have to go waste even more time. Its seriously making me considering leaving chase and finding a different bank to do business with. Thank you for ruining my payment schedules and wasting my time..Version: 2.675

Will not work for Canadian accountsTried several times and will not recognize Canadian account.Version: 2.610

Wish I could give 0 starsChase has a few good customer service specialists but they’re otherwise worthless. I have had chase for over 15 years, and have multiple accounts and credit cards with them. I have had issue after issue with them. It used to be so easy having chase, but they have seriously declined over the years. They have literally stolen money out of my account (over $600) and I have had to jump through a million hoops to get it back, and I still haven’t seen a dime, it’s been 2 months. The customer service department is stupid and aren’t worth a dime. They can’t do anything right and consistently tell me they’re doing something that they never do. I wait in line to talk to someone for 40 mins, then get disconnected, I ask to be directly connected to someone since I already waited, they say yes, but alas, I end up in a line again, this time for 50 mins. I’m absolutely furious. As soon as my money is given back to me, I’ll be canceling all of my accounts and moving to another bank. I can’t believe a bank can act like this and get away with it. DO NOT BANK WITH CHASE! They’ll steal your money and then give you excuses as to why they can’t give it back..Version: 4.262

Pain to useAfter a few years with this app, here are my complaints: -Signs you out, all the time. “For your safety and security” it signs you out quickly. The points system for my Chase Sapphire Reserve pays more points if i book through the app, but as I shop for flights, with other windows open looking at my calendar, and other travel documents, this one app is constantly trying to kick me out. Like you have to pay close attention to it, all the time. It’s very frustrating. Lengthen the time before this app kicks you out please. -Booking travel is a pain. There’s a lot of steps to get from the sign in page to the travel page, to actually booking a flight. Plus the site is a little slow in general. -Face ID keeps turning off, on iPad. I’m not sure why, but the iPad app periodically makes me sign in with my password again, and turns off the “use Face ID” setting. Then it makes me do 2-step authentication or whatever. Just a pain to have to do this all the time. -Can’t delete old cards from the homepage. My old chase cards remain on the home page, even though it says “this account has been closed” (or whatever) next to each one. You can’t get the old cards off your home page. -Changing flights you book through the app require you to usually call Chase, and it takes forever. You can book travel through the app, but you can’t change anything without spending all day on the phone. This is probably my biggest complaint. That’s it. Other than that it’s okay..Version: 4.281

Does not support Canadian AccountsWhy would Canadian app store carry this when there is no support for Chase Canada.Version: 2.560

Chase unknown hours of operation + Online internet Related DisputesDon’t give Chase a bad review. They WIIL F with your credit. Alsi when you try to start a valid dispute their recording will say the following. Please call back during normal business hours and you will be disconnected. Not having any idea when you may call back for a dispute. Chase has also replaced my credit card numerous times without telling me complete specifics regarding their decision to stop all my reoccurring charges. F credit cards. Can’t wail until Bitcoins put companies like Chase and Experian completely out of business Previous review This App is excellent. Chase is a good bank. It’s what surrounds it that should be looked at closely. Visa disputes regarding internet purchased services products can be throughly frustrating. There reps are unprofessional. I no longer plan to use associated credit card for protection against misrepresented product and services. Once your ripped off, they may not support you as expected in their agreements. Also Chase recently changed credit report monitoring from Trans Union to Experian. Well... Experian recently abused a large number people’s personal information. Can’t believe Chase is tarnishing their brand name associating with this company. Nutshell - looking for another way receiving protection from internet purchases..Version: 4.257

Worst bank of all timeIf you’re planning to go with chase.. don’t do it. They are horrible. I’ve had nothing but issues with them and it continues to get worse day after day. I’m constantly calling because they keep charging me for insufficient funds when I have deposits that are pending. If you have a problem with a transaction that you didn’t authorized and need to dispute it, you’re gonna have a lot of fun dealing with it. They are the worst customer service, worst bank. Look elsewhere. I’m in the process of withdrawing all my money from them and changing all of my direct deposits to another bank as well as calling all the companies and subscriptions that I get charged for monthly so I can get them onto my other America First credit union. America First is so much better. I’ve had them in the past and they have always been amazing. I don’t know why I changed. It was a huge mistake. Also my credit is really good but yet chase won’t let me take out a small loan even though I have a stable income. America First will loan to anyone even people that don’t use America First and people that have poor credit. Sayonara Chase! Hope this corrupted bank goes out of business..Version: 2.662

Easy browsingThank you.Version: 3.751

Cant access Canadian accounts.This should probably not even be allowed on the Canadian app store..Version: 2.610

Closed my account for no known reasonDo not use this bank. I’ve had an account with them since 2012 and had no issues then right when I was depending on a few deposits to pay my bills they decided to restrict my account without saying a word to me and set it up to be closed. Didn’t find this out until I went to use the card at the grocery store and the card declined. When into a branch to find out why and they tell me its being closed. Won’t tell me why. Gave me a phone number, and on the call they don’t give me a real reason other than they decided they cannot maintain my account. I can never use chase again. Well what about my stimulus and other deposits I have set up for this account? No answer. I call the IRS and they say if the bank rejects the deposits I’ll eventually get something in the mail. That’s all they can give me. So now I won’t be able to pay my rent on time and will be putting myself in debt to play catch-up because chase didn’t tell me they decided to close my account. Literally if I would have gotten any kind of notification this was happening I could have filed my taxes to go to another bank and make some arrangements but they left me in the dark. After years of being a customer they just completely ruin me financially with no explanation..Version: 4.181

Glitch in your system and I notified you in august 2021.My card was changed several times due to identity theft in February 2021. I had a balance of about 7600 dollars and chase bank worked with me I made several payments via phone in July 2021 via phone and check. When I looked for addresses on truthfinder to get addresses to file my hate crime my credit card balance jumped . I keep a running total of my balance in my head for august 2021. I called in august 2021 and spent many many months explaining everything over and over going back and forth fraud dept to customer service until finally I was told about a glitch in the system telling fraud and customer service representatives that there are duplicate charges and I have to Manually find them by self I asked for a program that a bank can use for this certain situations again I was told No Again I was given extremely poor service I even went to my local chase bank and again a representative no we cannot help you the credit card was closed and now again I have over 700 dollars in charges I was told no new card just apply. With this type of Poor Poor bankings and poor customer service and fraud department I refuse to pay anything on that card get an attorney for federal criminal charges I intend to prosecute. I do not train new employees with all of these poor communication skills. I will never reapply for any chase bank credit card. I am not your problem solver.Version: 4.271

Does not work in Canada!Not sure why this is in the Canadian App Store, it does not work for Canadian Chase cards....Version: 2.620

Limited functionalityWould like to be able to read and reply to messages.Version: 2.18

Chase needs to find my documentI went to Florida. Stayed in a hotel. Payed with a totally different card. My chase card was on my booking account but not on file for the booking I booked. The booking site or hotel double charged me. I called and spoke to a lady who submitted the claim and told me that I would have to go print it out and fax it. I asked could I do a screenshot and she said no it would be rejected. So I went to the library to fax it because I don’t know if they would receive it from my printer as I’ve never faxed to a bank. The librarian even helped me make sure I faxed it correctly. Claim number at the top, name and birth date. Weeks go by and they reversed the claim. A day before my bills start to come out. Telling me even if I go to the bank, they can’t get it back to me until 2 days later. 2 days late for my bills!!! I talked to representatives up to a supervisor. I never thought I would have a problem with chase. How am I being inconvenienced for their doings??? And it seems with these ratings they have a history of losing documents. I won’t bank with chase again after this..Version: 4.220

No Canadian AccountsTo bad, so sad, can't access your Canadian accounts with this app..Version: 2.590

Doesn't work in CanadaWhy bother?.Version: 2.623

Useless as a brick for CanadiansI'm not sure why this is even available in the App Store when it doesn't support Canadian accounts. It looks like a well designed app except for Canadians not being able to login!.Version: 2.420

Mobile depositsJust a word to the wise, the mobile deposit is anything but convenient. I decided to give it a try with great confidence, only to have seriously regretted my decision immediately. Chase states that mobile deposits are usually available within the next business day. Upon completing my mobile deposit last week I still have not received any funds.. Upon Calling customer service they advised me that my deposit would not be available for another week & could not help me at all regarding the Matter & offered no solutions but to wait. Which isn’t exactly an option, Especially considering the fact that I was depending on a fast & convenient method of depositing my check. Meanwhile I did the deposit 3 days ago already. I am completely dissatisfied with the service provided. I never write reviews, but I particularly feel the need to share my experience so that no one else will make the unknowing mistake of expecting convenience and instead have been met with anything but that. I’ve definitely learned my lesson when it comes to depending on the chase app for convenient account management & will most certainly think twice about using it again..Version: 3.751

Account blockedEven though I put travel alerts on my accounts chase regularly block my credit card Please be aware when I am in a foreign countries and cannot pay my hotel bill it leads to serious consequences . For example recent you blocked my card the only thing take prevented from being detained was a colleague was good enough to pay my bill on his credit card The hotel was ready to call the police I now travel with large amounts of cash as I never know on what whim you’ll put a hold on my card Is this the security you want frequent travelers to have using your banks service If you have better option please advise Peter Fitzsimmons.Version: 3.960

Not liking the new version of this App.The new version of the Chase App requires more swiping to see all your information. In the old version everything was easily accessible on one page. In the new version you have to tap to further pages in order to access information and when you do, you have to tap back again to remind you what you could see before as its no longer on the screen. The old version displayed everything clearly on one page..Version: 3.751

Ultimate Rewards needs workThe Ultimate Rewards redemption is clunky (significant lag) and randomly times out due to supposed inactivity, even in the middle of transactions. Frustrating..Version: 2.675

Does not work in CanadaWill not work with my Amazon Canada CC. Disappointing..Version: 2.651

Doesn't work if your Chase account is Canadian.Don't waste your time if your account is Canadian..Version: 2.610

I don’t know.This has been the first and only bank since i first got a credit card in high school. i haven’t had too many problems but there is one thing more recently about the app that is really bothering me. the transactions get processed in a weird order… currently it seems to be taking out more than it should causing me to go in the negative. now not only do i have to wait for everything to process through in my checking account… HERES THE REAL KICKER THAT I DONT UNDERSTAND. over a hundred bucks was taken out of my savings BUT I DONT KNOW WHERE IT WENT. i don’t touch my savings anymore or try not to. but the description is making me more concerned because it should say it’s transferring to an account right? no apparently not. so I don’t know what is going on. and back to the checking account, i calculated everything that it has yet to process, even with the standing balance before all the transactions that need to be purchased, i should still be well above a hundred bucks and counting. it should not at all be going into the negatives..Version: 4.230

Amazon Visa CanadaWhy we can’t connect to this card?!.Version: 2.634

A fantastic app when I can actually access itI have used the Chase online banking app for 7 years now. I have always raved about how convenient and secure it is. I have never had a single issue until the last couple of months. I have had to reset my password more times than I can count. I will reset my password, write it down somewhere where I can remember, allow Touch ID, and then I am able to access my account for a glorious 3-5 days (maybe). It’s awful. This problem has gotten so out of hand that I will most likely be switching my bank. The resetting process is ridiculous. Security questions, SSN, credit card info, other personal info, etc. After a few days of going through the process again, I will start to log in to my account, only to be told the password is incorrect. It is never incorrect- the system just has a glitch. Has anyone else had this issue? I pay bills with the app, including my credit card (which is through Chase). It’s not just a problem with the app either. When I try to login with my computer, my information is still “incorrect”. I don’t always have the time to sit down and reset everything again. The app is wonderful when I’m able to use it, but the fact that I barely can cancels out any great feature. This is a major problem that needs to be fixed..Version: 2.671

LimitedHaving come from America’s most convenient bank I was so disappointed with what I was able to do with the chase app. I only use chase because I have an auto loan and setting up payments couldn’t be more annoying. First of all half of the things you can do on the TD app you just aren’t able to do on the chase app. Instead they make you open it up on a computer which basically makes the app use irrelevant. Literally all I have to do is pay my loan and the app makes that difficult. Also I have at least 2k in my account and I set up auto pay ON THE COMPUTER two days before it was due and I chose the closest date and it charged me a late fee and most likely lowered my credit which is really irritating. I even have a picture of the confirmation for setting up my auto pay and the date I did it is in the corner of the picture so I have proof of chase screwing things up. I do not recommend using this bank in the slightest bit. Honestly get you auto loan and bank account somewhere else. I do have to admit chase has great credit cards but that doesn’t make up for everything else it’s lacking on. Also speaking to an Indian guy on the phones who I was struggling to understand is not convenient at all..Version: 4.110

Credit card paymentI’ve tried for days to pay my credit card on the chase mobile app and every time I do it says something went wrong thanks for your patience, well now I’m late on my payment so they’re gonna charge me a late fee. I had no troubles with this app until 2 months ago. The first issue I went to pay my credit card and it accepted and gave me a confirmation like normal, 5 days later I get a bill in the mail saying my card hasn't been paid because I had insufficient funds in my account ( I had plenty in both accounts to pay for the card charge, it was just an excuse) and they charged me interest and late fee, I spent HOURS on the phone trying to explain on the date up till the day I called I had plenty of cash in the account I used to pay off the card, they did wave the fee and interest but it took an act of Congress to get in touch with these people, and they acted like they didn’t believe me,an hour on the phone with these people I ended up going to my local branch and they couldn’t help me much either but the lady did contact the credit card company and she fixed it. Nobody should have to waste their time like this to get their money, I felt scammed, I will be switching banks now..Version: 3.740

Terrible Customer Service and AppFirst of all I rarely leave negative reviews, if my experience is less than satisfactory I will simply choose to leave no review rather than a negative one. That said the Chase bank as well as their app left me little choice. Let’s start with the app. For weeks I could not even use it because every time I tried signing in it would crash forcing me to use a cumbersome web browser for my mobile banking. Once the app started working (about a month and several updates later) I found it to have way less features and to be much less organized than any other banking app I have used. This alone was disappointing however their customer service is even worse which I find quite disturbing for an organization that handles ones finances. They seem to know very little of what they are doing as they misplaced several important documents that I had faxed them directly from a bank branch claiming they had not received them forcing me to spend hours sending them though several different formats. After this I call back only talk to a different representative to find out they had received the fax a week ago when I had sent it originally. This alone was very frustrating but to make it worse customer service was very unfriendly and unhelpful which I found quite unprofessional for a banking institution. Sadly from my experience I would not recommend this app nor chase bank itself. Sorry.Version: 4.122

Pending...Don’t get me wrong Chase app is convenient and easy to use but the app doesn’t show the CORRECT ORDER OF TRANSACTIONS is annoying! They will show you’re pending transactions and the amount it would be after it is processed. It wasn’t a big deal at first but for the last few years I’ve noticed it won’t process my purchases in order and makes it easier to end up with an overdraft fee. It feels scandalous!! And then this whole Covid 19 is making it worse. Feels like they’re trying to take advantage. I recently made a car payment on a Saturday of course it processed Monday (takes 1-2 days for my car payments) normally they would have notified me of an overdraft account within minutes as I have set up to notify me off all transactions over via message AND email. But I didn’t get one?? So I got charged overdraft fees. I check my email several times a day and didn’t get not one notification. I’ve been trynna to give them a chance since I’ve used them since I was about 17 but I’m so frustrated I’m most likely gonna find a different bank..Version: 4.110

Forced IOS updateThis app forces you to update and won't work with older IOS. No other banking app demands this whilst offering equal or better functionality..Version: 2.675

Mobile Deposit NIGHTMAREThe in app mobile deposit feature is a nightmare! It totally destroys the convenience its suppose to provide! It is so annoying trying to deposit a check when the feature only relies on the camera to capture the other person’s account # on the check. I’ve gone through retake after retake and the camera constantly captures only a partial account # and it won’t allow you to manually correct it. I’ve used it multiple times before, but today was worse of all! After trying about 7 times, I went ahead and sent it through with the truncated # by accident. However, I quickly called the Chase to ask if they can see the full account # of the check because the app keeps truncating it, and they said yes. So I asked could they correct it on their end because the camera keeps picking up the wrong #, and they said no. I asked why can they override the # the app picked up since they have full pictures of the check, and they said they can’t, but will have to return the check with a $12 fee. UNBELIEVABLE that a bank of this size can’t override a mistake their own app makes when they have the full check in front of them! So no one can override the mistake this apps makes and the customer gets charged! So annoying and inconvenient!.Version: 2.675

Not able to fetch keychain passcode correctlyI had trouble using chase mobile app for months because it can’t fetch the correct keychain passcode, nor will it allow me to manually enter the passcode that works perfectly on the web browser. I usually don’t need to use their mobile app until I really need to deposit a check to keep my account from being charged service fee. Called Chase customer service, reinstalled the app, changed passcodes, nothing helped, so they escalated the issue to their mobile team. After 7 days waiting, I got a phone call, repeated reinstall the app, changed passcode, and then told me still can’t help, but to escalate to another team, and I might need to go to Apple store to ask them to fix my phone!!! This is the most disappointing thing I have ever heard! So your mobile app is the only thing on my iphone that is not able to fetch passcode correctly, and instead of looking into fix this on your end, I need to book an appointment with Apple and ask them to take a look at how to get your app working on my phone??? Very disappointed with the quality of your customer service and mobile app development team..Version: 4.271

New Update INTRODUCES BugsI really don’t understand when developers roll out a revision that is not thoroughly tested and destroys original functionality (which clearly was intended to remain). I have had an auto loan for a couple of years which I have consistently paid additional principal each month. Suddenly, although the fields still appear, this no longer functions. (How coincidental is it that this increases profit for Chase? ) After clicking to include the normal payment I would simply enter an amount into the “Additional Principal” and enter the desired amount. One transaction would easily accomplish this task. Now, when you attempt this the app no longer allows this task to be accomplished. I have literally over 25 times. I even attempted closing and restarting the app, trying to fill the fields in a different order and any other idea that came to mind. All were unsuccessful. Once I click on the regular payment and then try to fill in the additional principal it takes me to “Other Amount”. It will not let me move forward with anything in the additional principal field. Now that I have paid my monthly payment as a solo act it does not appear that it will allow me to make any additional solo payment. If it ain’t broke, DON’T BREAK IT!!!!!.Version: 4.257

Pay bills failureI set up a monthly bill pay to Wells Fargo in order to pay for my student loan so that I do not have to physically go to the bank to pay for the loan. I noticed that Wells Fargo did not receive my payment. I then contacted chase and I was informed that the actual check somehow got lost in the mail. I thought this was done electronically however it is not fully completed electronically. Chase then had to cancel the check and I was informed that I would be credited back in 2-3 business days. I called back in 3 days and was informed that the actual process of crediting back my account just started so I then was informed to wait another 2-5 business days for the money to be credited back. School loan lenders don’t have sympathy for situations like this and they just want their money when they want it and going through this process has proven to be ineffective. For other customers reading this I recommend to stick with physically going to the bank of your lender to pay for the loan and to not rely on this technology as it has proven to be a failure. I canceled all future monthly payments so that I do not have to go through this again..Version: 3.911

Over decent, needs improved budgeting tools and designApp could use dark mode and a widget feature. Importantly, id include improved personal budgeting tools. "Todays snapshot" is good, but needs a major upgrade & maybe a new section or its own app. There should be a "cash flow" feature, reflecting both "money in" & "money out". This would be best in the form of a single bar chart reflecting both income & expenses Additionally, there should be charts reflecting historical data. Cash flow and net worth should be displayed on a linear chart with historic data available. Also, in cash flow and money out, expenses spent on credit cards during the current month should already be visible. Money out should not reflect only my checking account. It would be great to have a live look at expenses for the month, instead of only money that exited my checking account, (Should include $ that is already a "liability"). Nice bonus would be showing total gain/loss in external investment accounts. Would also like to not be signed out so quickly. I am a bit fan of the net worth/balance sheet feature & the today snapshot (even though it’s limited). Thanks.Version: 4.181

Doesn’t workThe app is fine if all you want to do is look at how much money you have in your account. It does that perfectly fine, but so does every other banking app. You can also set up transfers with zelle and send other people money which is cool. The problem I have with this app is that it gives you features you can’t use. I have tried multiple times opening up a savings account through the app and setting up a transfer into it for the first of every month so I wouldn’t have to come into a store (cuz covid). However, every single time I’ve tried, it has locked me out of the app and closed down the account because of “suspicious activity” on my account. It then gives you a number to call and you’d expect they could help you. It’s like a 20 minute wait just for someone to say “sorry, you’re going to have to go into a branch and unlock it in person”. This is very inconvenient because I go to school and I work full time so I don’t exactly have spare time to go into a branch to unlock the app for myself. I am very upset about this. It’s ridiculous honestly. Chase needs to figure out their app a little more before they try giving us features we can’t even use..Version: 4.172

Can't set up "pay from" accountI need to pay my credit card bill but apparently I have to use a desktop browser to do it or phone a human. What's the point of having a mobile website and a mobile app if you don't allow the key functionality available from a desktop browser?! RIDICULOUS. How about joining the 21st century Chase?!.Version: 2.400


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