Chase Mobile®: Bank & Invest App Positive ReviewsJPMorgan Chase & Co.

Chase Mobile®: Bank & Invest Positive Reviews

4.8
4.83429 star

Total 105 Positive Reviews

Chase Mobile®: Bank & Invest App User Positive Comments 2024

Chase Mobile®: Bank & Invest app received 105 positive comments and reviews by users. Can you share your positive thoughts about chase mobile®: bank & invest?

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Chase Mobile®: Bank & Invest for Positive User Reviews

FantasticA great App, makes life so much easier..Version: 2.662

Trading issueThere are cases that I cannot place an order. Solve that and you are close to perfect..Version: 4.172

Chase Banking AppMakes life so much easier. Love being able to take photo of check to lodge it. So easy to navigate & keep up to date with account balance etc. well done Chase.Version: 2.461

Highlight colors…I’ve been a Chase customer all the way from the beginning even before when it was Washington mutual… With that being said I absolutely love this app but in recent updates something that maybe wasn’t considered when you’re using your this app was when you select an account .. for example if you have multiple accounts like your personal business or savings it highlights it in gray which I’m sure you never thought of people with dyslexia it creates confusion… So the account that’s highlighted is Gray I think you should stick with your generic colors of blue and whatever account you select should be highlighted in blue just like everything else not gray .. I’m sure you never thought of people with dyslexia it creates confusion… So in another words the account you’re on is not necessarily the one that’s highlighted in the highlighted one is in gray I think you should stick with your generic colors of blue and whichever account you select should be highlighted in blue just like everything else is… Just an observation to maybe consider on your next update.. it would be a very helpful thing for people with dyslexia...Version: 4.312

Great App!I have been using this app for quite a while. It is really easy to use and intuitive..Version: 2.471

You guys are greatGreet hassle free app. Give me the info I need at a swipe..Version: 4.010

Great banking appThe Touch ID to log in is great. Being able to take photos of cheques is also great. Keep up the good work!.Version: 2.461

Great app, really helpfulNice design, works really well.. Great for using Chase Quickpay, and the Touch ID integration is a nice touch (no pun intended). I like the swipe right for balances too..Version: 2.471

Easy to use appThe menu is straight forward and the same "feel" as that of the online application. The screens are well laid out and easy to read..Version: 2.480

Great appHaving just moved to the US, banking was one of the basics I had to attend to. This app is easy to install and navigate. It is simple and clear and has great functionality. I like how many features are customisable. Works perfectly..Version: 2.652

Great appAlways secure, easy to use - love it.Version: 2.634

Love it!Make it convenient especially when I am travelling in other countries.Version: 2.652

Most excellent but more functionality pleaseGreat app but please add more functionality like card activation etc.Version: 2.471

Does all it need it to!Compare very well with my former bank which had very little to offer international customers. So easy to use too!.Version: 2.634

Great AppI virtually never have to physically go to the bank anymore! That translates into savings of time, money, and stress. It's a win win situation. It's very easy to use, and efficient..Version: 2.610

Very simpleLay out seems simple and easy! So far so good! Easy to use:).Version: 4.421

Best in classI use banking apps in three continents and the Chase app is by far the best. While fingerprint ID would be a great addition, all features work seamlessly..Version: 2.560

Format annoying on iPadThe vertical format on the iPad is annoying. Can’t see whole overview of my main page summary on a single screen like I can on my laptop. Font is oversized and too large too..Version: 3.733

Best bankRealistic interest on secured deposits . Discount on card spending. Best of both worlds.Version: 4.302

Simple App, easy to followSimple headers with easy to follow viewing area..Version: 2.652

Excellent customer support.Very good card when traveling overseas because there is no additional fees. Good rate when it comes to exchange money.Version: 4.330

Easy to useGreat app, helps immensely in keeping track of my account balance. Only uses a password for sign in which is convenient but makes me wonder about security.Version: 2.550

Needs Bill Pay RevisionWhen you go into Bill Pay to revise a scheduled payment, it brings you ALL the way out to the first step of bill pay. Then when you want to revise another scheduled payment, you have to go all the way out to the first step of bill pay, click on three different things to pay that one bill early. If you’re paying all of your bills earlier, which I try to do, it’s 15 bills that I have to change, change again, agree to change, then get logged all the way out to the beginning start of “Bill Pay”, instead of putting me right back into activity where I NEED to be to change the scheduled payments. After 15 times it feel like an extremely sophomoric app. What’s more is that when you’re done making “a change to your activity payment” it asks you, “ would you like to return to bill pay?” Well yes!.. to EXACTLY where I came from so I don’t have to start over every single time. Come on guys, get some professionals on your app. Bill Pay is huge. You use to be able to do all of this before you’re update about 8-1 year ago? The message center is better, although delayed on the messages showing up somewhere so I can get the ALERT off my cell phone app. I went back in three different times in the same day and could not locate the message that needed to be read. If you don’t have it ready to be read due to a pending transaction, then don’t show it as an alert we need to read on our app! Outside of that, good app.Version: 2.662

Works perfectlyKudos to Chase for a great app. Does what I want it to..Version: 2.471

User InterfaceUser Interface is very user friendly. Options are easy to find and use. Always new offers and options. I would, however, really like to see a pop up window with instructions/explanation of use in instances where the user continually gets an error of some sort and can’t figure out what they’re doing wrong or need a definition of the option they’re trying to use. For example there are some that I’m not sure what they are and therefore I don’t use them. Whereas if there was say a question mark button that I could tap and and a definition of use window would pop up, I might find it’s something that applies to my needs. Also, is there a Savings Account that does not charge a monthly fee. We are disabled seniors and my husband is also a veteran and we are both on a fixed income. Five dollars a month is not much to most but when you’re on a fixed income it is. I do, however, highly recommend Chase Bank. Sincerely, Yvonne Gonzalez.Version: 3.821

I love the chase appI’ve been using the app for over 4 years now and I’ve had no problems using anything. Mobile deposit checks works great, everything gets updated and I can pay off things whenever. The only problem I had was recently where I got a new phone number and my old number got disconnected, and I didn’t go into my chase app or the chase website to change it right away. I got locked out of my account for a total of 5 days. I called chase and got transferred twice and then had to wait for a call from one of them which I missed. Just because the only way to confirm it’s me is to send a text to my phone number that’s on chase which was my old number (which is disconnected). They kept saying that’s the only way to get into chase. This only got resolved because I got a “fraudulent activity” email. So I call them and then they finally confirm it’s me. And I’m able to change my phone number this way and get a new password for my chase app. That was definitely a hassle which was my fault in the end. But it’s good that the security is so good on the chase app..Version: 2.675

KudosToday William Wright fixed a problem in under 5 minutes after i have had 3 other phone calls for the same issue. My third credit card would not show up to my app- called the first time and was told it was because my birthday was wrong for my 3rd card- i corrected the information and waited- 2nd call it was the same thing plus the new card has my middle initial- again verbally fixed my birthday and waited- third call again my birthday was not fixed - this time after waiting i received a letter from chase telling me to upload a proof of my birthday - tried to do that and realized there is no where on your site i could do it - the drop down menus prohibit me from signing in to my account and doing that - today William linked my card using my SS# and within 4 min i was done! That’s customer service!!! Every company needs a few more Williams in their workforce!.Version: 4.302

Nice and conciseIt is a really good app, the only reason for a 4 starts is the "secure messages" section, which is just a web view wrapper around the service.Version: 2.471

So easyThe Chase app is so easy to use, all my balances on the main page, easy to transfer between accounts. It is banking as it should be.Version: 2.550

So convenient!Great app...easy to check balance, transactions and statements. Also payments are quick..Version: 2.652

Very handy has most web functionalityVery handy has most web functionality.Version: 2.490

Good serviceWe have been provided very good service..Version: 4.001

BangerBanger app.Version: 2.661

How Banking Apps Should Be!Chase Bank in its enormity understands the importance of simplicity in mobile apps. Check balances, pay bills etc in the quickest and secure way possible..Version: 2.634

IntuitiveEasy to use app which provides all the features needed for everyday use..Version: 2.550

Excellent useful appThis is really a good app with all the necessary features..Version: 2.340

Easy Peasy !I find this app so easy and convenient to use. Helps me stay on top of everything. Well Done Chase !.Version: 2.620

Intuitive quick and reliableInternet banking is getting better everywhere but chase is perhaps one of the best i have used. Security alerts are great. I feel confident using it anywhere..Version: 2.500

Mr TThnx Chase.Version: 2.471

Good work ChaseBeats the hell out of my other Australian banks apps..Version: 2.340

Doesn’t work nowMy iPad won’t download the new app! I loved the old one and used it every day, so now I’m gutted!! Not sure what to do now..Version: 4.171

On line bankingBecause I live in Canada I need the flexibility to be able to get money to my kids for my grandchildren’s birthdays. I am so happy to be able to easily do most of my banking on-line. Love my bank....Version: 4.171

Like it!!!Nice useful features.Version: 2.652

A review about the Chase Bank Mobile appThis app is easy to use and convent when it's up and running properly! Easy to get checking, savings and money market updated balances any time of the day. 💕💕💕💕💕💕💕💕💕💕💕💕💕 “I love banking with Chase Bank! They do a great job handling your hard earned money, checking, savings, money market, retirement planing with your 401-K ... and so much more. The staff is friendly, professional and there to help with many products they offer including a financial advisor! Chase Bank you can count on them for great service. If there’s a problem they’re right there to assist you and answer any questions you may have! I enjoyed working for Chase Bank for 11 1/2 years in the Processing Center that use to be off Grade Lane. Great co-worker I still keep in touch with. I say this to say, You can count on JP MORGAN CHASE BANK and the services they offer. Buying a new home or car? Need to open up a checking or savings account, IRA, CD’s... go in to Chase Bank or give them a call! Go Chase! They will have you covered.” 🤗🌈💕👍🏽.Version: 4.211

Very ConvenientIt's so easy to use and saves you the trouble of going all the way to the bank..Version: 2.471

Darken font pleaseI had this on my ipad2 for a year and liked it overall. Then came the warning that the new update would require iOS 12 and I’d be without. Then all my bank apps said the same and were updating to the new iOS. I went ahead and got a 12.9” iPad Pro, now I have to put glasses on to read the numbers in the app. They’re tiny and almost grayed out looking. It’s awful for us older folks that don’t have 20 year old vision anymore. Even my son said it looked pretty faint to him. Please update the darkness in your font so everyone can see it easily! My other 2 bank apps are easily read so I know it’s not another problem on my end. For me the light gray font on a white page isn’t for anyone over 50. There’s a lot of us out here too so please consider a darker and more bold font for ease of visibility. Seems too many apps are on the light font gig right now and it’s frustrating to us seniors. You will be there too one day and then will realize what I’m talking about..Version: 3.831

IvanGreat!.Version: 3.710

ReviewI like the new app very good service especially the security..Version: 3.751

Bank in my pocketReally useful app - works very well with the QuickPay function and can even pay in checks using the phones camera. Seems pretty secure which would be my only concern with mobile banking..Version: 2.440

Great jobWebsite is so user friendly and very efficient. Easily modify requirements, extremely clear for understanding, and finally you have done an excellent job..Version: 3.810

Super appModern banking has become great with the chase app....way to go Chase ! Simple and easy to use..Version: 4.002

Very useful app!I thoroughly appreciate my credit card app along with my banking app. As I am an ExPat in Australia, the Chase app allows me to do quick banking whenever and wherever I am! Appreciate it, Chase! Cheers!.Version: 2.623

Blinding!!There is way too much white in the app, when it comes to money I want to be able to concentrate on what I'm doing and with all the white background in the app all I can focus on is being blinded. In stead of telling me to turn the brightness down, please put the option to change to dark mode in the future up date. Don't make dark mode mandatory for all because some people like the white background but simply take into consideration that plenty of other apps support this option and so should you, unless of course Chase wants to stand out by being less than then so be it but this drastic change will make people happy and from some of the other reviews I'm reading that might not be a bad idea. Hopefully time is invested in reading this review because it is the simple things that keep most of us customers happy but for some reason big names want to play the control game and go against the people that keep these places in business..Version: 4.301

This is how mobile banking should beVery good! I can do everything on it! Love it. It just keeps getting better and better too. Thanks Chase.Version: 2.634

IncomparableHad and have lots of cards. Never any like this. Courtesy. Immediacy. Service. Benefits. No other comes close. A privilege..Version: 2.662

Chase UK AppI know this is the App for US accounts but I am hoping this may generate feedback to Chase UK team: Can we PLEASE have an iPad / Tablet version on this side of the pond! Thank you..Version: 4.443

Great appGreat app! Have never had problems with it.Version: 2.652

Good appVery good..Version: 2.652

Mobile Check Deposit is AwesomeThis is an amazing functionality in Chase mobile banking. Simple to use in depositing a check without going to a Bank branch (which for me is not nearby) and it really works!.Version: 2.500

Nice appWorks great.Version: 2.623

Almost Fully EffecientI believe banking on this app is easy. It’s also convenient that they have incorporated Zelle into it. Great partnership. However, one thing that is very inconvenient is that you can not access the settings of your account from it. More particularly, the “hide account” feature. You have to go back to the regular site. I also believe that with this hide setting, you should at least be able to transfer money into the hidden account. For an example, I’m pretty sure majority of people who use this feature hides their accounts from themselves as a savings. But I don’t want to have to go to a web browser to sign into Chase (while asking me to visit the app) change my settings to make the account visible, transfer the money into the account, then make it back hidden, sign out & then go back to that app to finish what I was doing. 1. Make the profile setting available on the app. 2. Allow for transfers into hidden accounts without revealing account amount. :).Version: 4.171

Convenient and easy to useVery easy to use, never had any trouble with this app unlike some other bank apps..Version: 2.652

Chase’s my worries awayLove my chase mobile it saves me so much time. This app is wonderful and easy to use. Manage so much on my phone, very happy customer..Version: 2.662

Changes should be improvementsThe predominant use of gray text on white background is not an improvement. If a person has multiple accounts, monitoring activity has become less user friendly. The fact that on an iPad the display area is larger than it was previously, is an improvement but it is out weighted by gray text on white. The fact that more “taps” are required for simple operations is not an improvement. Wanting to sign off the app. is not abnormal however it requires a screen change and possibly a scroll. These are only a few of the issues. I understand software developers whether subs or full time are required to produce. I also know they should have adult supervision. This is a “mobile” app. text clarity, limited user intervention should be of paramount concern. Really, folks people are using this app. in high speed traffic on their phone while drinking a coffee trying to figure out if they can afford the coffee. Everything should be simple. All of that said the app. works however it did before..Version: 3.751

Neat and tidy app that does all it shouldThis is an app that lets me do all the basic stuff I need to. Clean interface, easy to navigate and find things.Version: 2.490

GREAT CHASE BANK 💰I have always liked Chase Banks. They are easy to deal with and always very helpful. Even the staff when you go talk to them are all very nice & friendly. That’s what I like most about this bank. I have switched & had other banks but none are as good as chase. Others are rude even on the phone. The apps don’t provide good details on your banks as chase does either. I like the option they have to choose your card styles & how they have everything you mite need all in the app & it’s easy to find everything on the chase app so it’s not all confusing & jam packed like other bank apps. It’s easy to get to everything. They also have options to look @ loans and apply for other stuff. This bank actually cares & is helping you get stuff in life. If you would consider a bank you need to get chase. They are always friendly & helpful. I appreciate everything Chase does for its customers. No other bank will. Thanks 💕.Version: 2.675

Not liking the new version of this App.The new version of the Chase App requires more swiping to see all your information. In the old version everything was easily accessible on one page. In the new version you have to tap to further pages in order to access information and when you do, you have to tap back again to remind you what you could see before as its no longer on the screen. The old version displayed everything clearly on one page..Version: 3.751

Great AppEasy to use anywhere in the world!.Version: 2.550

UpdateI recently updated, previously there was no “account balance” when looking at transactions. After the update there is a balance to the left of the transaction, this is good because it helps you understand where your money is going/coming from in a step by step basis. It is also terrible because I am English native and we read from left to right, and the balance shown is “after” the transaction shown. This seems like it would be nice; but when I am reading it, I read “balance minus transaction” “balance plus deposit” but the balance is actually AFTER the deposit; so, to be clear, I would really appreciate it if the balance indicated was reflective of the balance before the transaction, or if the locations of the information were flipped (deposits or transactions to the left, and balance after transaction to the right) thanks so much for updating your application and keeping Your Users satisfied!.Version: 4.143

Chase banking servicesChase banking services, particularly their business services, are absolutely horrible. All through Covid I tried to reach someone to help me with my Covid problems with my business line payments. I made several trips to the branches.I was told I had to call In. I was given various phone numbers to call. I called each phone number for months, I left messages I talk to people I got absolutely no help. If it were not for the SBA my business would’ve gone under and Chase would not have cared except for what their profit could be. They definitely do not care about any humans, so don’t expect it from them. I have a particularly rude person assigned to my business account, I have asked to have this person removed and they have refused. So, until the people who owe me money pay me the money, I cannot pay them except for small amounts. This is all due to Covid and supply distribution problems. But they have treated me like the absolute worst person on earth. I honestly do not know how they are still in business..Version: 4.240

Lots of informationGood UI - presents all info you can get on full site in a reasonably good and concise design. I take care of all my banking on this app. Not buggy either. 😄.Version: 2.500

So convenientI love everything about this app. From the convenience of checking my balances to sending money to other chase users with ease..Version: 2.550

The first and bestChase has always been a leader in the online banking. Chase has the best and easiest application for mobile based banking, from there easy to use photo direct deposit and much more. Love this app, the only other one that’s better is USAA. You can’t ask for more. Thank you Chase.Version: 2.652

Best bankLove to be customer of this bank.Version: 2.320

It's excellent, packed with technologyI have done a review of the chase app over a year ago and had a lot to gripe about. I hated the fact that you had to accept quickpays. I also hated the fact that you needed to login to conduct transactions after you used your finger print to get into your app. Both of these annoyances have been fixed with this update. I absolutely love the way chase deducts the money for Bill pays right on the spot. It makes your balances so much easier to manage. I love the freshness and the high-tech feel of the app. One area for improvement would be to allow a direct dialed phone call to a representative right from the app having already completed the authentication process. Also, allow the app to show images of all transactions, including deposits just like BOA does. Other than those 2, the app is perfect. Update. I also love managing my brokerage account right through the app with the ability to move money quickly between my brokerage and checking account. This app is really the best of the best in the banking world..Version: 4.130

Best Banking Experience EverAmazingly Awesome. Trying is believing! Isiaka Akande.Version: 4.201

To the Daily Snapshot Team......And everyone who supported the effort of launching Daily Snapshot... I’ve been working with the Financial Gym for the last 8 months and my finances have significantly improved. But there was one part of my financial workout that I kept failing at - maintaining my BUDGET! Ugh! Any trick, habit, method, app, etc. was just not working for me - I couldn’t get consistent. All I need to know is a quick snapshot/report/graph of my finances, my habits, and what I need to change. I login to my chase app almost every day to ensure I have no surprises, or give myself a chance to manage surprises immediately. So I’m SO glad I don’t have to go through the change of adopting a new app or habit or method. I just get to keep on working in my chase app and know exactly what I need to do to improve!! WOOHOO!! THANK YOU from the bottom of my heart for creating this! AND you launched it at a perfect time in my life, so thanks for being in sync ;) Sending all the love and prosperity to you great folks!.Version: 3.821

Easy to useConvenient.Version: 2.500

ReviewGood service keep up good work.Version: 4.192

Easiest deposits easiest transactionsChase has been a wonderful bank to our entire family over many years and continues to supersede every expectation of what a easy bank and a friendly family bank does for you.Version: 4.270

Nice one ChaseEasy to use :).Version: 2.340

Very Timely ResponseI am satisfied with the efficiency level shown by Chase Team in responding to all my queries made via their online banking system . May they continue to render the same level of service to all their customers ..Version: 4.240

Great WebsiteI have an Amazon Prime Visa signature card issued by Chase. Their website is great as it is easy to navigate and use..Version: 4.484

Love the appGreat look. Easy to use. Extremely satisfied.Version: 2.340

Simple and effectiveI live out of the US. Chase app makes it easy for me to manage my accounts. I wish all my banks had such a simple interface..Version: 2.471

Love itAwesome.Version: 2.340

GreatI love this app very easy to use.Version: 3.733

Good app if a little datedGood all-round app, functional and intuitive. Now it has fingerprint ID it is much more up to date..Version: 2.623

Chase Bank Mobile App.Fast, reliable, responsive..Version: 4.291

Great App but Slight Accessibility ChallengeI have found this app to be easy to use, and it appears to be accessible with screen readers. I have only come across a slight challenge that may make this app difficult to use for blind users. When you use the app to sign up for online banking, you are only given a five or ten minute session before your progress is lost. For a blind user, this is not enough time for card activation because we can't read the card number, meaning that we need to use a special software to scan the card and read the number aloud so we can type it. This process alone took me long enough to time out my session so when I finished typing the number my progress was lost. People who are blind simply can't read and type as fast as sighted people, so these sessions are not long enough. I understand that this is for security, but to make this app more accessible, I recommend thirty minute sessions. If this is not possible, another option would be to add an option to the session time out screen saying user is still there. Instead of just telling you the session will time out in one minute, it could ask if you are still there and if the user does not answer within a certain time it will automatically log off. I thank anyone who has read and considered this feedback, as well as any developers who could work to implement it..Version: 4.343

Works great clean.... well doneFantastic app.Version: 2.652

Nice app that saves me timeNice app with weekly spend views, can you add a credit card balance sneak peak for Apple Watch? If you don’t know what I mean check out Tesco finance they have it..Version: 4.002

Does what I need. No problems.This app is easy and straight forward..Version: 2.340

Works fine from overseasI now live in Sydney Australia, and receive checks occasionally from the USA. I can scan the check from my phone and deposit it straight into my account. I no longer have to risk sending the check through the mail..Version: 2.490

Good functionality.Easy to use. I've never had a problem using this app..Version: 2.500

The best US mobile banking appI don’t normally write reviews, but the Chase app is amazing. I switched banks (from BoA) just because of how great the Chase mobile experience is. Keep it up!.Version: 4.171

Good appThis is a good app, but it could be improved if you didn’t have to hunt for the sign out button..Version: 3.960

Chase has changed for the worse‼️‼️I have been banking with Chase Bank since it was Liberty Bank. I have never been as disappointed with your way of watching after my money as I have been this past week. I started using electronic bank in 2010 when I had foot surgery that was going to keep me from driving for three months. One of the Bankers at your Holiday Manor branch told me about the great convenience of doing my deposits, electronic check writing, & transfers while not having to show up at your brick & mortar buildings. I have been using my Chase banking electronic services for over ten years. This past weekend I paid several bills before I realized that the Available Funds amount had not changed since I started the bill paying chore. Fortunately I did not accidentally send out several checks for which I would have had no available funds. PLEASE return to the system where the available funds sum is an accurate reflection of how much money is available for use. Thanks, Nell Glass.Version: 4.192

Best banking appI use BoA, HSBC and Chase. Chase has far and above the most intuitive and useful app. I can do everything. Avoid HSBC at any cost. Absolutely worthless app. BoA somewhere in the middle..Version: 2.673

Great features!I love that I can log in with my fingerprint and deposit checks without having to visit the bank!.Version: 2.461

Easy to useI set this up quickly and it seems easy to use..Version: 2.340

Muchas gracias y BendicionesThanks Carlos isaza Que tengas un lindo día ☀️.Version: 4.191

Empowering app with friendly interfaceEasy to use and helps in getting everyday banking activities carried out smoothly.Version: 2.610

Missing helpful “search” featureOverall, I think the app is great. One feature that is definitely missing is a search feature where you can search your transactions by a word. if I wanted to look up all of my Target transactions, for example, or all of my car payments, there is no way to do that. You can search by a range of check numbers, not super helpful if you’re on the go and don’t have your checkbook. You can search by the amount of a transaction, also not very helpful because that may have nothing to do with what you need, and you might not know it. Just seems like a massive oversight in user-friendly features. Wells Fargo has it! The other thing I find really cumbersome is that when I have logged into both my personal and my business accounts, I can’t do any transactions in my personal account if the business account is also open. I can transfer money between the two accounts, but I can’t pay a bill in the personal account. It’s just not very efficient because you have to log out and then log back into one account to take care of your business and then log out and then log back in to both to look at them at the same time. Not very user-friendly. Otherwise things run pretty smoothly!.Version: 4.390

It's a great app- effective, clean and easy to navigate.Good job.Version: 2.623


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