Curb - Request & Pay for Taxis App Positive ReviewsCurb Mobility, LLC

Curb - Request & Pay For Taxis Positive Reviews

4.8
4.82866 star

Total 19 Positive Reviews

Curb - Request & Pay for Taxis App User Positive Comments 2024

Curb - Request & Pay for Taxis app received 19 positive comments and reviews by users. Can you share your positive thoughts about curb - request & pay for taxis?

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Curb - Request & Pay for Taxis for Positive User Reviews

Address problemI live in a high-rise attached building. The building numbers are 100 and 120. When I put in the address 100 ________ it will not accept the number. I have to use 120 ______. I have complained many times and the problem still is exist. I was advised to take a screen shot on my address and email it to them, which I did. The GPS acknowledged the other number of 120 and it has suggested 133 ______ which is across the street. Unfortunately that is a parking garage. I believe it is the satellites/GPS or the location finder in the privacy settings on the iPhone X. Also there have been similar problem in Manhattan the GPS and traffic regulations. I have to cross the street with my Rollator Walker. It is door-to-door service..Version: 5.8

NY and Brooklyn userI have had no issues with Pair and Pay since I’ve been using it. I love that I don’t have to fumble for cash or signatures while all the impatient drivers behind us leans on their horns. My biggest gripe is setting up a new pickup. GPS always suggests a pick up at the neighboring building and often fights me as I try to correct it to my location. Then despite the fact that I have driven to the SAME location 6 times a day for the past two weeks, it never remembers. It offers a few random locations that I’ve never been to before and tries to guess addresses in neighboring STATES. I have to type out the entire address with city before it suggests the closest option. Sure, first world problems, but I’ve been rushing out to the hospital after a family emergency and I could do without the added stress. Lastly, I wish the customer complaint response was faster but that’s more TLC and less Curb. Out of nearly two dozen identical trips, one driver decided to charge an extra $3. Not a big deal but I still haven’t received a follow up..Version: 5.4.4

Good for travellingLost your wallet in a foreign city but still got your phone? You can still get a cab. This app would be great locally but it doesn't have full functionality in Calgary and is clear about it. They clearly state that they are expanding their network. Just because they didn't get to you yet, doesn't mean they deserve one star and a whiny review. This is a great concept and super useful when traveling to the US. It even estimates the fare for you, that's awesome! I haven't used it yet, just making up for the spurious one stars :).Version: 2.4.1

Impressive!Used it once now and it's amazing. It gave me a list of cab numbers I called one and when I checked the App it gave me the cab number and estimated arrival time as well as it's distance from me..Version: 3.8

Great app for BaltimoreWorks better than calling for a cab!.Version: 2.4.1

Great option for ridesI travel for work and sometimes taxis can be difficult to get if you’re just waiting for one to appear. Having this app puts them in direct competition with Uber and Lyft. Except taxis are still regulated by the cities and not allowed to price gouge or upcharge you premium rates during busy times. So in my opinion this is a perfect option because taxis are more abundant and you know you’re getting the best rates by law. Recently traveled to Chicago for work and every time we tried to Uber the price was like $60-$70, and the taxis were always $14 consistently. Very happy with this option and will always try to Curb over the other two unless necessary.Version: 5.16.5

Competitive price & fast pick-up, but usually wrong.I am really enjoying the convenience of Curb. The app typically has lower prices than it competitors and the wait time is usually less than 5 minutes. There are a couple tweaks I would make on the app. Curb should give riders the option to enter a pick up location if the location pin is unable to catch the correct address. A lot of my drivers end up going to the opposite end of my block and then say the GPS had them picking up at that address. Along with pick-up confusion, drivers commonly want to confirm the address you are going to. The city I live in is huge, I cannot remember the address of every destination so I typically just type in the name of the establishment. The app will show an address when booking, but when you get in the car and your driver wants to confirm the address is no longer showing on the app. Those are just a couple aspects of the app that I think could improve for consumers convenience. I highly recommend using Curb to all my friends and will continue to use as long as it’s price stays competitive and the ride arrivals timely..Version: 6.0.1

Taxi wait takes too longOne mins is easily stretched to five. Taxi position is rarely updated and they too often go entirely the wrong direction. It is a so-so app..Version: 5.12.2

UselessDoes not recognise non US phone numbers. Pointless..Version: 5.8.1

A good service but one Problem...The Curb app is easy to use. If you’re in Manhattan, there are many taxis to be had but not as easy to find in the outer boroughs. The one problem I have had both times I have used Curb as an Access-A-Ride (MTA Para-Transit) Customer is this: the first time I ordered a taxi, the driver tried to gouge me an extra $10 dollars because I am in a wheelchair. The taxi is an Accessible Taxi!! I had to call access-a-ride and have a supervisor tell the driver that the fee for Access-a-ride customers is $2.75 Period and that overcharging is Illegal. The second ride I took, the driver pressured me for a tip. Access-ride customers are not supposed to tip. Someone needs to tell drivers driving for access-a-ride that the fee for all rides is $2.75 and that gouging customers is illegal. Of course, they already Know this because they are trained for the program. I don’t want to have to haggle over an Access-A-Ride fee every time I use the service..Version: 5.5

What is going onCurb has been great until recently, now I can never seem to “pair and pay”. it either spins forever or I get an outright trip not found or we’re sorry error. It is not my phone. is it the individual taxi transponders? Update: Now the app, even when paired, displays the forever spinning lockwasher as I call it, and never displays the map. and again recently i was unable to pair with a taxi at all and had to cancel the app and pay with a card. This is frustrating because I would like to let my son who has special needs use curb, but it is not nearly dependable enough to trust it for him. too difficult to to switch to a different card for one ride only, as for a business trip..Version: 5.6.3

Convenience is key !Nice app. So easy.Version: 5.11.1

Bigger selectionGet a bigger selection! I would pay for this app if it had London Ontario included... Or even any of the cities in Canada!.Version: 0

Different destinationsUsed app to book an early pickup from LaGuardia. Driver spoke limited English. He took me to a destination that was about a mile or so away from airport. He said that was what destination was and I said no it’s airport. His English was weak so we had small communication issue but he took me to airport and problem was fixed. Not sure why his end showed different destination. I would recommend that customers submit final destination in “ driver notes” section. I put my phone number and pickup location there (but not destination) and he did call when he was at hotel and I appreciated that. I would definitely use app again but suggest that customers put pickup area ( hotel in my case), your phone number, and final destination just to double verify. If you have a driver with limited English as I did it may save you a miscommunication problem on pick ups and drop offs..Version: 5.13.4

FastIt works for me . Quick and eazy . From Montreal.Version: 0

Useless appWhat’s the point of this taxi app if it doesn’t recognise mobile numbers from outside the US. A a businessman from the UK traveling to NY I would use this app very a lot if it worked.... rubbish.Version: 5.5.1

Divers Never ShowI’ve been using curb for a while now and I love it, but recently it’s been going down hill. The drivers will straight up ignore your request if you need to go to Brooklyn, and they will never show up either, I’ve spent over 15 minutes on two different occasions waiting LATE at night; they just never come and I have to find my own taxi. On top of that I have gotten fraudulent double charges to my bank account. I canceled a ride yesterday because my driver never showed up and I couldn’t pay for the taxi I managed to hail because Curb had taken $57 out of my account for a ride I had never taken. This app is better than the others that’s for sure, but treating your drivers better and offering a fair wage is the start to fixing the problems that have arisen..Version: 6.0.1

But if I have an America address can I register this cardWhat are advantages Over Uber.Version: 5.8.1

Very good but needs some minor improvementsAs a frequent user of Uber back home in Seattle (because it makes more sense), I was very impressed with this app. I used it while traveling in NYC for the first time and am too safety minded to just hop in some random person’s car in NYC (no offense) and too nervous at the idea of hailing a cab. I downloaded this app immediately to help expedite the payment process, but also liked the request feature. I would suggest that similar to Uber, you include the destination in the map if I pair after I’ve already gotten in a cab. Also, it’s not immediately clear that your app works with various cabs. Some cabs have your logo while others advertise other apps - but your app worked just fine on those that promoted the other applications. There may be some missed revenue here for you guys if others make the same assumption and use your competitors instead....Version: 5.5.1


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