Citi Mobile® App SupportCitibank

Citi Mobile® App Support

4.87889 star

Total 3,343,075 Ratings

What is Citi Mobile®? Description of Citi Mobile®

All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch

Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time

Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.** 

Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity
Make same-day or scheduled payments easily


Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts 

Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month

Citi® Quick Lock: Lock or unlock your lost or misplaced card 

PIN Reset: Reset your debit card PIN from your mobile device 

Enable Touch ID® or Face ID® for a fast and safe way to access your account
* Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at and our notice at collection at to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at

Citi Mobile® App User Reviews

What do you think about Citi Mobile® app? Ask the community a question about Citi Mobile®!

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Citi Mobile® Pros

Let me log in!!!I’ve used Citibank for over 5 years, and have always loved the app until I got a new iPhone SE. First I was locked out of my account, and the thumbprint was disabled. So, like others who left reviews, I have tried to reset my password to unlock the account. I went through the process of resetting a new password, and think it will work now right? Nope. I tried to manually log in with the password that I reset, and there’s still an error message coming down in red saying there’s something wrong. I have been trying to reach support by phone or online for nearly a month, and have gotten nowhere. The call in lines are always full, and the automated system doesn’t include this issue. The only way I can check my balance and make payments is over the phone with the automated service. Thank God I can pay over the phone, otherwise I’d suffer from late payments and interest fees. This is unacceptable for a financial institution!!.Fuzzyhairedchick14Version: 9.29.0

Almost thereI love the app and how simple it is to navigate the features, including the free updates on your credit score. You can also live chat with someone during regular working hours, it’s great! My only reason for giving it a 4 out of 5 would be customer service and miscommunication. I had a fraud alert early August. They notified me quickly to go over the charges and so forth. They closed my account immediately and communicated that a replacement would be on its way. Not stating as to when it would arrive, but soon. It’s already been more than two weeks and this shopaholic is experiencing credit withdrawals. I am very much accustomed to a certain company that will fed ex your replacement within two days! I called and asked about the shipment , one month USPS. I’m over here like.... “You guys obviously don’t want me to spend?” What’s a girl gotta do to get this envelope?! Losing my patience and most definitely contemplating a switch. This con so far is outweighing the pros. On another note, they need to reconsider the quality of their Costco Citi Visa. The sides fringe after use. It looks like they plastered a sticker on their that might easily peel off..WestCaliRoseVersion: 9.21.0

✓   Citi Mobile® Positive Reviews

Citi Mobile® Cons

My app just quit working one dayI have used the app for many years on my iPhone SE with no problems, then one day every time I tried signing on I received an error that Citi Bank was having technical issues and try back later. This went on for four days! I called Citi and was on hold for 50 minutes, finally they answered and said they inadvertently deleted some files in multiple accounts, not just mine, and this caused the issue. Instead of saying my sign on and password are incorrect when I tried logging on because of the deleted files, they elected to say that they had technical issues which in my mind means files are ok just computer hardware issues . After over two hours of working on this issue and re-entering all my info, I noticed that my thumb print capability was gone. I had to sign on with the password, not only that, Citi insisted on calling with the password, text was not an option. What a pain, really! Finally, the next day, I decided to delete the app and reinstall. Guess what, I got my thumb print capability back for sign on. Talking about a waste of time. I don’t have any of these issues with three other major banks which I use. Disappointed!.BabboozledVersion: 9.38.0

Suddenly Face Recognition Problem on iPad Pro 11I have used the Citi Mobile app with no problem on both my iPhone and iPad Pro for years with no problems. Suddenly, the Face Recognition has stopped working. I was able to get the iPhone working on Face Recognition again by logging-in with password and re-activating the Face Recognition in the app. Unfortunately, doing the same on the iPad Pro, although I re-activated the Face Recognition in my profile and thought it would then work, does not after logging out and attempting to use Face Recognition to log back in. After using the password to log in, the app shows that Face Recognition is not activated. I’ve activated now 4 times, and each time it looks like it is active until I log out. The sign-in screen has the Face Recognition icon, but when I attempt to log in it says that it’s having “technical difficulties” and to try later. NOT ACCEPTABLE. I do almost all my banking on my iPad Pro. I’ve only had this problem with CITI. Not with Chase, Bank of America, AMEX, BECU, Scotiabank or any other of my bank apps. It’s puzzling to me that the fix was easy on iPhone, but not on the iPad. I have the most recent app update and iPad OS..GregLeaseVersion: 9.51.0

✗   Citi Mobile® Negative Reviews

Is Citi Mobile® legit?

Yes. Citi Mobile® is 100% legit to us. This conclusion was arrived at by running over 3,343,075 Citi Mobile® user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Citi Mobile® is 94.6/100.

Is Citi Mobile® safe?

Yes. Citi Mobile® is quiet safe to use. This is based on our NLP analysis of over 3,343,075 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for Citi Mobile® is 96.1/100.

Should I download Citi Mobile®?

There have been no security reports that makes Citi Mobile® a dangerous app to use on your smartphone right now.

Citi Mobile® Screenshots

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Product details of Citi Mobile®

App Name:
Citi Mobile®
Legitimacy Score:
Safety Score:
Content Rating:
4+ Contains no objectionable material!
App Size:
308.84 MB
Bundle Id:
Relase Date:
24 January 2009, Saturday
Last Update:
27 January 2023, Friday - 20:15
IOS 14.0 or later

Citi Mobile® 9.58.0 Update Note
✱ Version History

The redesigned Citi Mobile® App is here! Now it’s easier to keep up with your accounts- banking, credit cards, loans and investments. As always, we sincerely thank you for banking with Citi..

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