- 92.0LEGITIMACY SCORE
- 93.5SAFETY SCORE
- 4+CONTENT RATING
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Grubhub: Food Delivery App User Positive Comments 2024
Grubhub: Food Delivery app received 37 positive comments and reviews by users. Can you share your positive thoughts about grubhub: food delivery?
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Grubhub: Food Delivery for Positive User Reviews
✓ AmazingDefinatly never cracking out the phone book or the operator again.Version: 2.96.1
✓ McDonald’s in lockerbie plsIf possible make the McDonald’s in lockerbie deliver to my location pls, also make more animated ads I miss those.Version: 2023.1
✓ Great stuffReally great.Version: 2.92
✓ Mostly reliableMostly reliable, but not all of the time. Some of the time the drivers do not read the clear and simple delivery instructions telling them to call me when they’ve arrived because I work in a warehouse. The last couple of times they say my foods been delivered when it hasn’t been and I’ve had to request a refund. I called the driver at least 4 times but my call got forwarded each time. I have no idea what happened to that food in this specific instance but it’s not the first time I’ve had to kind of walk a driver through to getting my order delivered. One time I ordered and it had been an hour over estimated delivery time (restaurant was less than a mile away). Finally I got ahold of the driver and he says they didn’t have the drink I wanted. My food showed up cold. I know they’re working hard and maybe customers have been rude in the past. If that’s the case, please tip your drivers as a customer, but also, Grubhub, make sure the drivers are communicating with customers. I’m diabetic so it’s actually pretty bad when I’ve been working all day and suddenly my low blood sugar hits and I realize I haven’t eaten all day and need food..Version: 2022.17.2
✓ Grub hubThis app lets you order food from local restaurants..Version: 2.92
✓ I love grubhubThe best delivery.Version: 2023.44
✓ First order was wrongDecided that since we’re in quarantine and my car battery died, I’d use the app to order dinner from KFC. At first it seemed like an easy and seem less process to order my meal and it said it would take about 20-30 minutes (the restaurant is literally down the street from me). So I waited and decided to check the status, the time kept getting pushed back which was pretty annoying but I thought ok whatever not that big of a deal. So after almost an hour my food finally arrived, the driver was nice and kept me up to date with my delivery. When I got my food I thought cool this is pretty neat getting my fast food delivered now, but when I opened the bag my order was completely wrong. Now I’m not saying one or two items were wrong but the whole meal with the exception of the drink 😅 I ordered a 5pc strip combo with 2 sides (mashed potatoes and gravy, and Mac and cheese) but I got popcorn chicken with wedges, a chicken sandwich with pickles, and 2 biscuits. Needless to say I was upset that my order was that screwed up, but I was happy that reporting the issue gave me an instant refund from GrubHub so that was cool. I’m willing to give them another chance and just placed another order from Panda Express but if this happens again then I’ll just delete the app 😕.Version: 7.77.1
✓ No chipsWe didn’t get chips.Version: 2022.14
✓ Ken GizowskiOur first order try Grubhub we never received from A&W, didn’t realize it was for pickup so ended loosing my money Have enjoyed since Koop G.Version: 2021.32
✓ Punished for pick upEvidently I made a mistake and created an order for pick up. With all the fees, I cannot imagine who would use Grubhub to order food from a restaurant if their intention is to pick it up. It’s like throwing away $25. Anyway, the phone eventually rings, and GrubHub says my order is ready for pick up. I of course said I did not order pick up. They said, oh yes you did. They called me back after they talked to the manager, who effectively staged a standoff, saying (to tell me) “your food is ready for pickup.” I said that’s what I heard. And if I had a car, I would gladly pay for my mistake and just drive down to the restaurant. GrubHub customer service said they would not deliver it, and I would be paying for food I did not eat. Their solution was to give me a $10 credit on an uneaten $60 order. This travesty took over an hour because no one at Grubhub customer service could make a decision! That’s not ridiculous. It’s ricockulous. Customer service needs enough authority to resolve these situations without getting some superior out of bed. Offering Grubhub food for pickup is not a service at all. It is a deferment of service. I can’t smother them with praise under these circumstances..Version: 7.40
✓ Worth every star.Brilliant app. Easily accessible. You don't find yourself having to search for anything. Great choices, fantastic customer services team behind the scenes. App works perfectly, A++.Version: 3.6
✓ Very goodVery good.Version: 2.93.1
✓ Brilliant!Used this app whilst traveling across the states - it was fantastic! Reviews were really handy when picking a restaurant in an area we knew nothing about!.Version: 2.20
✓ Finally! This Grubhub site is very hard to find!!!!Someone, must tell customers bout the incredible ripoff you receive by ordering from Grubhub!!!! Do not, do not, do not, order from Grubhub! Waste of your hard earned money and time! I am a very good tipper, even allowing many mistakes when I order grocery items. Still, with my gracious attitude towards companies that deliver food, companies that provide food items, I cannot abide Grubhub’s consistent goof ups of my orders, I don’t ask for much and I have very, specific instructions that I give to the driver, calling, always, my apartment lobby to let them in, still, there are mishaps, over charging getting no refunds?, (I still tip, always, reasonable amounts that most people would like!) I consistently cannot understand the drivers when they call (they don’t need to call if they follow my explicit instructions!!!!) and even the (Dunkin Donuts especially!!!)restaurants people on the phone, I cannot understand. I have taught (public school for 35 years…)in many schools as a teacher and I am appalled at they, the drivers and employees, cannot speak English!!!! Communication with customers should be a job requirement!!!! How is anyone hired, when they cannot speak understandable English????????? GOD help us!!!!.Version: 2022.15
✓ Fast foodSuper fast food great app love paying by PayPal.Version: 2.99.1
✓ The customer is always right even when they’re wrong.We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!.Version: 7.80
✓ How on earth do they have 4.8 stars?!The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!.Version: 7.27
✓ Good App for travellers looking for takeout!Easy to use app with useful notifications. Worth a try..Version: 2.92
✓ Grub HUB delivery peeps are LAZYFor the second day in a row I ordered GrubHub one from Taco Bell the other from Papa John’s. I left instructions on both evenings to the floor and the exact room knock on the door of the hotel room and leave in place. I did this because I’m alone in a hotel and I had surgery on my left hip and unable to really walk. the hotel is huge and it’s a five minute walk to the front desk itself. GrubHub drivers even though I left the instructions I did the first night left it in the foyer area of the hotel took a picture and sent it up to my cell phone when I called him and text him he didn’t respond to either。 The second night, the Papa John’s, I never received my order. This time I didn’t even have a phone number to call back except their little five digit text message to tell you it was delivered. This is unbelievable the incompetence just to have some food ordered to my gosh darn freaking room. I’ve never seen such incompetence. Step one order food. delivery driver pick up food. Step 2 Delivery Driver Drive to destination ,look at instructions provided at hand. Step 3. arrive at destination ,get out of vehicle, grab food from vehicle, locate destination( like my fn hotel room) . READ THE FN INSTRUCTIONS!!! Thank youPapa John so I called personally and they made my food for free and delivered it properly..Version: 2022.19
✓ HORRIBLEEvery time I order there’s a problem. One order was taking forever so I called the restaurant and they tell me have no connection with Grubhub, so then took me an hour with support to get it cancelled and get a refund. Another order I realize it’s past the estimated delivery time and still no updates. So again I cal the restaurant to confirm the order and they say the foods been done for 30 mins but no one has come to pick it up. I get on a chat with support and they tell me they can confirm that there’s a driver currently at the restaurant picking up my order and he’s about to be on his way to me. Okay fine. Then 5 minutes later I finally get an update on my tracker that there’s a driver ON HIS WAY TO PICK UP MY ORDER. So support flat out lied, and trust me I saved that chat transcript. Anyways I literally watch the guy on the tracker drive his way 10 mins to the restaurant to pick up my order that was SUPPOSED to be already picked up and on its way to me. Took almost 2 hours to get the food from the time I ordered. And if I hadn’t chatted with support who know how much longer it would have taken. Just unreliable and a pain. Never using again..Version: 2020.34
✓ Don’t bother downloading the app!Just stick to DoorDash or Uber Eats. Since my very first order it got sent to the wrong address and when they redelivered it, they took about 1hr 30min to arrive when the place I ordered from is only 10min away from my address. I ordered from GrubHub a total of 5 times hoping that the next will be better than the last. They just keep getting worst and worst. Granted, they do give you refunds for missing items or if the food isn’t up to par because of late delivery, but all I really want is to get what I paid for the first time! The last order I made today was missing a drink, and I already knew the process on how to report a missing item. When I reported the missing drink the representative in the chat told me that I’ve received too many refunds/free codes so they wouldn’t be able to refund me for the missing drink. I have to wait 5-10 business days for a so called “specialist” to look at my account and I don’t receive an email within the 5-10 business days then no changes have been made to my account. I just want my $2 and some change back. Get it together grubhub!!!! There’s plenty of people here that are willing to spend money but not on crappy service!!!!.Version: 2023.46
✓ Great for receiving food when your tired after workI really enjoy this app and many others like it. I would like to make a suggestion to improve you all’s app. I live in an apartment building there may be people hanging outside the door way, your drivers are sometimes lazy to see who they are passing the food to. I would suggest that you all create a coupon scan thing, so that the original person who actually ordered gets their food and that no random person is getting the food and stealing from you all and wasting redeliveries. Or do like door dash and have it to where if you are picking up an order you show the name of the person who ordered the food from your phone app, something like that but in reverse. This time its the customer who order that has to show the app with their name on the order. You all’s app is basic , so that anyone can steal from the customer who actually paid for the food and now you have a thief who received free food, smh. This will be helpful for people who live in apartment/duplex buildings . Some drivers are lazy and also eating customers food as well but I see you guys have that part in the app under missing food , Im guessing, many bad experiences with unprofessional people, like the drivers and thieves ..Version: 2023.2
✓ Sunday evening transformed!Such a great app. Where ever I am I get what ever I want and when I want it. Great restaurants and text messages letting you know how long you have to wait- which is great for timing with the binge watching of a series!.Version: 2.99
✓ Delivery danceGrub hub perks give you deals on the food you love *doorbell* the kinda deals that make you boogie.Version: 2021.33
✓ Awesome appThis was really handy visiting the States. New to the country this helped us pick great delivery places!.Version: 2.92
✓ EasySuch an easy app to navigate and use, especially for someone from out of town using it for the first time. Would highly recommend Grubhub. Such a variety of choices it’s difficult to pick just one..Version: 2021.35
✓ The app is better than the serviceI have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️.Version: 3.36
✓ Order food with easeThink this app is pretty awesome and user friendly. The menus are easy to browse and adding special requests or removing items is simple..Version: 2.20
✓ GreatOrdered chipotle, was earlier than expected delivery time still warm and was all correct.Version: 2021.42
✓ ConsistentGreat app.Version: 2.99.6
✓ Does it's jobGood little app, easy to use..Version: 2.98
✓ Bad communicationSo i ordered food obviously, and was given a wait time. I am guessing that this includes time for food to cook and for the driver to deliver said food. In my circumstance i ordered food around 12:05 at noon, the app said that the food would be delivered estimated 55-60 minutes. So i waited till time and still no text, call, email.. nothing, so i decided to make a couple of phone calls and spoke to a grubhub customer service agent and they told me that the driver will be on their way shortly. This all could have been avoided if the app tells you when the driver is running late or that my food got completed and is waiting on a driver. They should make setting in the app that lets you choose what kind of text messages you receive.(like when the food has been finished, and when the driver has gotten the food and headed your way) hopefully they see this and understand i am not happy with the lack of communication but still want the food. Shortly after i got told to wait, my order got cancelled now j dont know if this is because the agent said “hey ill take care of it for you” or if it is just they dont want to deliver. Definetly needs more customer service and communication without having to call someone..Version: 7.85
✓ Start grub-hub in canadaI use food delivery apps and want to try this i can download it but can’t use it for delivering order. Can you guys start it in canada. I will be thankful if you start this app in BC, Canada.Version: 2021.38
✓ Love .... but...This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them..Version: 3.31
✓ A little shady business practice?I use the app a fairly good amount, and deal with the prices, general fees etc., stuck with it for the most part even when they no longer offered the Grubhub cash after you spent a certain amount like they had done. App works fine, however I recently switched my payment method to my Venmo account since I had some money in there. By doing so venmo alerts me with a receipt any time I purchase something. I recently had an order through Grubhub where I noticed they had adjusted the final price(Venmo emailed me regarding the adjustment) after I had already paid, only by 47 cents, however this made wonder how often they had done this in the past, and why this happens in the first place etc etc… I did contact customer service who gave me a refund of 47 cents, which thanks I suppose. What they had refused to do thus far, is explain this entire process in more detail regarding price adjustments, which is concerning to say the least. Not one of the avenues I had used so far has gotten back to me. Hard for me to ever use this app again since now I can’t trust the company, and also the lack of responsiveness is making me write this review admittedly. If for nothing else, than just to spread awareness that this may not be an isolated event..Version: 2021.46
✓ Doesn’t really work -> go with their competitorsSigned up for Free Lunch NYC. Spent like an hour and was told my card didn’t work, my account was invalid, the promo code was used etc. Ended up not being able to order anything 👍 NVM: Order came through.Version: 2022.19
✓ DelivryFood was good. But the courier person did not follow the delivery instructions. Thanks.Version: 2022.18
😕 Grubhub: Food Delivery Negative Reviews
