Grubhub: Local Food Delivery App Negative ReviewsGrubHub.com

Grubhub: Local Food Delivery Negative Reviews

4.7
4.74383 star

Total 61 Negative Reviews

Grubhub: Local Food Delivery App User Negative Comments

Grubhub: Local Food Delivery app received 61 negative comments and reviews by users. Can you share your negative thoughts about grubhub: local food delivery?

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Say where you workWhat's the point of installing and trying if it just assumes you're in the US and has nothing near you. Put availability in the description!.Version: 3.7

Overpriced and ridiculousI ordered food from this app/service and noticed first that they charge an additional fee they don’t mention, which should’ve been my first red flag. But with a coupon on your first order, fine. It was $10 off, and yet I still paid a several dollars over my order subtotal(basically the tip). So it literally just covered the fees, which I was choosing a very close restaurant so it was the smallest delivery fee they charge. My order arrived nearly 20 minutes late and was missing THREE items. There’s not way to log a quick problem with your order like with other similar services so I had to contact their support. Who took at least 5 minutes to just “look up my order details” before even asking what I was missing. When I tell them my missing items they just say, “you’re all set! You’ll get an email for your refund. Is there anything else I can assist with?” Without telling me what the refund is or anything. The email comes and I see they only refunded me part of what was missing, for the the third item. When I asked they said it was “a free part of the order”. It wasn’t. It was part of my combo. They start to list off the prices of my combo items individually and this happened to be the “free” item in it, which is so ridiculous. It was food that was supposed to come as part of my meal, so I should’ve had something come off of the price of the combo. Needless to say, I will never use this app/service again..Version: 7.16

No Guaranteed Delivery DriverOrdered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others..Version: 7.25

If I could give 0 stars I wouldI place an order and get an estimated delivery time of 30-40 minutes later. It says the restaurant is preparing my food. Well 30 minutes passes and it still says that they are preparing it but now I have a delay and it’s gonna be another 20-30 minute wait. 20 minutes later I get another delay for 20-30 minutes but it still says the restaurant is preparing my food. I call the restaurant to find out why the hold up is and they tell me that my name and order has not even arrived in their system for them to prepare. I call grubhub customer service and you tell me that the order has been confirmed by a driver but apparently that is a lie because the restaurant does not even have it! You can’t contact the driver so you just tell me you’ll have them contact me. I don’t want to talk to the driver. I want you to put my order in the system and the restaurant make my food and it get delivered to me without an hours worth of delays because your driver is sitting around doing nothing. And then on top of that my order gets messed up because your driver can’t seem to actually read the order correctly. I quit using your services for 5 months because of these constant problems. Now I use it again and clearly you have not fixed a single thing!! Fix your broken system and then maybe you will be worth a 3 star review but I highly doubt you’ll be worth a 5 star review!.Version: 7.52

Not workingWhen I downloaded the app it didn't work in Ottawa ON, when I tried putting my address there was an error and crashed.Version: 2.96

Why is this in the Canadian store?Why is this app in the Canadian store when it doesn't even allow for Canadians to use it?.Version: 3.0

Two strikes, might not get a thirdToday was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him..Version: 7.65

Worst App/BusinessDoes this app/company seriously expect to make money and compete with Ubereats running their business like this? The delivery fee is $8 even if the restaurant is literally 5 minutes away from your location ... compared to a $4.99-$6.99 delivery fee from Ubereats (which by the way the amount you pay for delivery w/Ubereats is determined by proximity). Then this app requires that you to tip BEFORE you receive your food and SERVICE.. Excuse the hell out of me but when did tipping become something that is expected rather than EARNED. This literally gives the driver no incentive to provide great service ... at all. However, with Ubereats you tip after receiving the food and service. I’ve never had a problem with Ubereats arriving within the timeframe and if the driver is running a little behind they always call and keep me updated. They always deliver to my door, unless I’m at work because it’s difficult to do since I work at a hospital and people often get lost. I ALWAYS tip and have no problem with doing so but definitely have a problem with giving a tip before services are rendered and feel like I’m being forced to do so. If the company is reading this and wants to stay in business , please take notes from Ubereats and treat your paying customers better. I didn’t even have the chance to use the app because I was so turned off. I’ll stick with the better option for now... Ubereats..Version: 7.14.1

Nice idea but...It crashes every time I try to add an address and no businesses near me use the App..Version: 2.98

This is the only app that has ever made me want to commit murderThe WORST. I've tried to use this app multiple times and every single time it's a total disaster. First of all, when you order for delivery it just doesn't show up. Cool, so just do pickup you might say. Wrong. You'll show up to the restaurant and they'll look at you like you have 3 heads, or try to tell you to pay at the restaurant, despite you having already paid for your food through this horrendous app. Today I reached my breaking point, though. They will lure you in with their $10 off coupons. I fell for it. Placed my order and went to check out. First it said my credit card number was invalid. Excuse me? Whatever. I try my boyfriends card. Same thing. Try my debit card. Nope. So we try on my boyfriends phone. Get the card to work, however now the coupon is invalid! "Only good on your first order" it says. This is my first order. I assume since I ATTEMPTED to place this order on my phone unsuccessfully it just went ahead and invalidated my coupon anyway. I don't know. All I know is you're better off just going to a drive thru and keeping your sanity. This app will break even the strongest minds. Stay away, save yourself. You will be left hungry and livid, you'll probably say some things you don't mean and destroy relationships with the ones you love most. Before downloading this nightmare just ask yourself, is it worth it?.Version: 3.36

Infuriatingly Bad ServiceThis is the second time I’ve had an issue with GrubHub and their service. The first, the restaurant prepares food and the driver was late. By the time is arrived to me, over an hour late, it was cold. And they only refunded me for the hot items because it was the only one affected. This time, after placing the order and not seeing the restaurant confirm it after only 20 minutes, I called only to find they didn’t receive it. When I called GrubHub, they said the restaurant confirmed and received it. Suddenly the app reflected that. Then my order continued to be delayed. So I called the restaurant again and they again said they never received it, after double checking several times. This is not over an hour since placing the order when it should have already been delivered to me. Calling GrubHub AGAIN, they tried to tell me the restaurant did receive and confirm the order but they cannot call the restaurant directly because they requested not to be contacted by GrubHub. This is an issue with the restaurant and not them. Are you kidding me?? So the customer is now responsible for being stuck in the middle to fix YOUR issues? Why are you doing business with a restaurant you can’t communicate with? I’m not doing business with that restaurant, I’m doing business with YOU! I will NOT be using GrubHub again and will stick with DoorDash and UberEats who I’ve never had any issues with..Version: 7.59.2

Charged twice and will not refund one amountI recently made a purchase and the first time the transaction did not go through. No word on why but I could tell the transaction wasn’t completed. So I then waited a little bit and tried again. This time I got a notification my bank was going to be charged. I went to the restaurant and only picked up one order I thought I paid for. Come to realize I checked my bank account and will charged twice, the same amount and all. So before the pending transaction was completed I emailed Grubhub to advise them of the situation. They confirmed only one charged occurred but if my account did show the 2nd charge then to let them know. Another day went by and sure enough my bank account was showing 2 transaction completed by Grubhub. They won’t refund me one of the charges even though I sent a picture of my transactions from my bank account to show they took out the money twice. Grubhub told me that I need to contact my bank to get that resolved. What’s my bank going to do when I tell them you charged me twice? Go back to Grubhub and they should help you. I must say that I had one person willing to help but the others just blamed my bank for the issue. Customer service is definitely not on the top of their priority list. I will no longer be using them for any future food orders..Version: 7.34

Delivery Drivers are HorribleIve ordered from Grubhub a lot due to the price difference between them and Doordash. I have had 3 bad orders on here honestly. The first from Wendy’s where I ordered myself a sandwich and a kid’s meal, the kid’s meal was not only partly eaten but was also missing the milk. (I did a bad review on that driver.) The second time was from Applebee’s where again some food was either eaten or missing, this time a good majority. I just ordered a small meal again which wasn't touched which I appreciate a lot. My last order was from Taco Bell, they gave me the typical delivery time and I patiently waited. I saw by the end of he time they say my delivery should’ve gotten here that the food wasn't even picked up from Taco Bell itself. I waited about 5-10 more minutes then called customer service for the first time. Customer service was wonder and honestly really apologetic, the thing us after I called my driver then picked up my food. She apologized and did point out it was late and this wasn't ok, I think I got a 10% off coupon/code. As much as I do like the app with its prices and layout and good customer service; the drivers themselves do a lot of bad things in their orders which makes me cautious of ordering from Grubhub again. And as much as I like my coupon, how am i supposed to know that I will get my full order untouched (by mouths or just going missing) is going to be guaranteed??.Version: 7.35

Useless in Canada!Moving right along … … ….Version: 3.7

BrokenApp won't even install properly. Tried twice, when I try to add my address it tells me to reinstall. Massive piece of garbage..Version: 2.31

Under a mile away my food was cold.GrubHub... idk what y’all are doing but this was the worst wait I’ve ever had for food less than a mile from me- under 15 city blocks and my food was cold and soggy. I live downtown so all my driver had to do was make a few right and left turns then presto! he’s right in front of my door! But no- it took an hour of no updates, no car icons on the map, no calls, one text to my driver who kept getting lost cause the app sent him AWAY from my building - it’s a brand new building, too! Properly lit, you can see it from the highway, near the baseball stadium... no excuse!!! When he arrived the poor guy was too confused to even park properly so he just came to a halting stop in front of the building, put his flashers on, hopped out with a million apologies- my god! He looked so flustered and frustrated I felt so bad for him! He was a sweet guy too! I don’t want a refund either! I just want GrubHub to fix their ish so drivers can have proper navigation and not feel frustrated when delivering food to their customers on quiet, game-less, Sunday nights. This isn’t even the first time I’ve had issues in my city with GrubHub, the general consensus is this: if the driver hadn’t delivered to the address before with other delivery apps or just opted out of the GrubHub app and used either Apple or Google Maps independently, the drivers then have issues getting to deliveries to their destinations..Version: 7.69.2

Worst experience I’ve ever hadThis morning I received a notification from my bank that grubhub took out their $10 fee for grubhub plus. Given what’s going on in the world right now the last thing on my mind when dealing with a sick child was to cancel my membership so I called customer service only a few short hours after I was charged and the charge was even still pending and customer service told me that there was no way they will refund it but they’re sorry. And then asked to speak with a supervisor and she informed me that they have a no refund policy and that even though my son was sick and I’ve been dealing with that and the fact that I am a single mother who recently lost her job due to this coronavirus I can’t afford a luxury such as free delivery on food that I won’t even be ordering. I was only told that again they have a no refund policy and that at least I still have the rest of the month to have free delivery even after explaining I won’t be ordering food due to my sick child and the fact that I have no income coming in right now and they still could have cared less and tried to do absolutely nothing to make it OK. I will never order from GrubHub again because I think it is ridiculous for a company to be more worried about $10 and making money right now as opposed to looking out for people like myself who have been greatly affected by this coronavirus as well..Version: 7.76

GrubHub & Their Drivers are HorribleHave paid fees, delivery charges AND 20% tips on every order, not because I like spending twice as much to get food, but because I liked supporting local restaurants and drivers. Never again. A restaurant called when the driver had just left to tell me that the “driver forgot” the side orders. I know the restaurant probably made the mistake, but once the driver picks it up, the restaurant is paid and the mistake now becomes GH’s. I used the text button in the app - driver doesn’t answer. Used the call button in the app - driver doesn’t answer. I can see he’s within one block of the restaurant - and it’s only four blocks to my house. So I wait. My security cameras go off, but not my front door. I go outside and the driver has parked so that he can leave my order at the curb (not at the door as instructions state) without being detected. He takes off but has to make a u-turn to come back down the street, so I stop him and tell him what I’d been trying to reach him for. He says, “it’s not my fault. Call the restaurant.” GH tells me when I call them that there’s nothing they can do because they can’t get ahold of a driver once they accept a new order. So, I’ll just stop putting a third party in-between the restaurant and me and just “call the restaurant” from now on. What’s worse is if you go to Reddit and read the comments these GrubHub drivers make about their customers, it’s horrendous and completely unconscionable..Version: 2020.31

Terrible customer serviceThe only form of customer service they provide is just, essentially, throwing your money back at you. They figure if the wrong item is refunded that that suddenly resolves the issues. They, apparently, have no guidelines upon their presentation of advertised products, they have no guidelines on how to treat their drivers and upon first moment when a complaint is made they take the money allotted to the drivers even if I personally request that that money not be taken from them and if I ask that the tip remain the same since the driver had done their job in a way that exceeds expectations, and they have no guidelines upon how to ensure that food is delivered correctly. Every order that I receive has a missing item, or no cutlery even though I request them, or the entire order is completely different than what is pictured. Then when I make a complaint and say it is not the drivers fault their only form of reparations is that they refund the order but do nothing to ensure that the mistake does not happen again, refund everything including the tip, and just accost the restaurant and the driver. I have been using this app for years now and I am just done with it. I can never receive a meal and enjoy it. Instead it’s a headache of having to speak to customer service, be treated like I’m a liar and that everything was correct, and just feel as if the company is throwing my money at me only to appease me..Version: 2021.2

List cities available!Why not list give a list of cities so we don't have to waste our time downloading your stupid app!! "Any city where you have food" is bull$6I¥.Version: 3.6

Continually frustratedSo many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry..Version: 7.57

Not user friendlyThe interface of this app is so painstakingly dumb. First of all, I live in a decent sized town, it’s not a major city but there’s a ton of restaurant options. With this grubhub app, those restaurants don’t even pop up when you search by category- you have to type in the restaurant name to get it to come up. I wonder if that’s some kind of under-the-table promotional idea Grubhub has with some restaurants. It’s moronic. This brings me to my next point of restaurants not showing up when they’re not open. I could care less if a restaurant was open to browse the menu!! For me, the app is rendered useless before 8AM, I cant do anything but look at the places I’ve ordered from in the past. The main screen literally just tells you to come back later. If this app is designed to help restaurants gain business and to link customers to places they may have never known existed, Grubhub is doing a pretty pisspoor job. I mean, at least have a live tracking option. On numerous occasions, drivers have had difficulty finding my place of work. Provide a better GPS interface and hirer smarter drivers who actually read the delivery instructions. Sidenote; even the fact that their ‘Leave Feedback’ option doesn’t bring you to the app store but asks you a survey-like question in which you have to choose from 3 options, goes to show how archaic their customer service is..Version: 7.3

App didn't work; friend starved to deathThanks a lot, jerks. Told me to reinstall the app. I think not!.Version: 2.60

Terrible driversOrdered my food at around 1140ish, told me there would be a delay and the food would be delivered at 1245. okay fine whatever, 1245 comes around and another delay comes and takes it to 150. at this point i just wanted my food, i go to work soon and wanted something before work. Finally my driver was almost here so i put my shoes on and went outside to wait, (i live in an apartment complex with multiple buildings that look the same, each building is marked with a giant letter to let you know what building it which, at the beginning of the parking lot as well has a sign showing what buildings are in what parking lot) i waited and saw a car drive up to the first building, guy got out and walked in, came back out and drove off. Then my phone dings saying it was delivered, i have it set in my instructions to call me and hand it to me. It snowed a few inches over night so i walked through the snow all the way to the building i saw the guy go in and there was no food. Checked the building next to that one just in case i saw wrong and shocker- no food. So most likely the guy either handed it to the first person he saw without asking, or left the food somewhere and in the time it took me to walk down there someone grabbed it. Regardless he ignored the instructions and this is the reason I’ve stopped using grubhub, doordash wasn’t delivering because it’s a holiday.Version: 2021.1

WOW...slowest delivery EVER!!I don’t know how this gets such a high rating with all the negative reviews I see... Ordered for the very first time tonight at 4:45pm. They originally claimed a 40-50 min. delivery window. It just kept getting pushed back and back and back. I tried to contact Grubhub to see what on earth was going on over an hour later, but it just kept bouncing me back to the Order review page. I finally called the restaurant at 6:45 to see if my order had even been picked up yet, and they told me that a driver had JUST walked in. The food had been sitting there, getting cold, for well over an hour!! So then it was another 45 minutes after THAT before the driver pulled in my driveway...I was tracking his route and I have no idea why he went the way he went. He went MILES out of his way!! I don’t even know how he GOT to the area he was in!! So what should’ve been about a 15-20 min drive, took almost an hour!! I had preheated my oven because I just knew the food would be cold by the time we got it. And of course, it was. I’m an avid doordasher, and I have NEVER had even close to the delays or problems I had with this one first order of mine!! I’m sorry Grubhub....you guys take WAY too long with everything!!! Never again, unless I’m cool with waiting HOURS for food!! P.S. this was an over $65 order...at that rate I could’ve driven there myself in shorter time, or dragged my whole family out and we could’ve been in and out in shorter time!!.Version: 7.63.1

Typically not badTypically when I use Grubhub (which is a lot lately considering that we are virtual learning) the drivers get the job done and are very nice. I have only had 2 issues. 1 is my address doesn’t pick up in the maps so I have to use the address one apartment building over and put in notes to the driver my actual address with explanation of why because I’m afraid my food won’t get delivered to the right place. The 2nd issue has only happened once. I ordered and my food never came and the driver never called/text to let me know it was delivered however the app showed it was delivered. Grubhub refunded my money so that was great but I had to figure out at the drop of a hat what I was going to do for lunch for my kids because it was past lunch time and it had to be something discreet because most virtual teachers don’t want kids eating during their class periods but also didn’t have that money to just order from somewhere else. My hands were tied. Pretty disappointing when you can’t leave to go to a store because your kids are home, there’s next to nothing available to eat at home and you’re depending on a delivery that doesn’t show up. Again, this only happened once but I kinda lean away from ordering as often out of fear that it will happen again..Version: 2020.39

😒Doesn't even work.Version: 2.93.1

Not happy...So today I ordered Taco Bell through Grub Hub (obviously). It was like my fourth or fifth time doing so, all of the other times were all good. But today I ordered it at 1:02pm and it usually takes less than 30 minutes for them to be at my house with my food. I noticed the time for my ETA was getting later and later, so I call and tell them what’s going on. I was super nice because accidents happen and I’m an understanding person. They tracked the driver and said I should get a call from them in the next ten minutes. Ok. I get text ten minutes later saying my food should be there around 2:17pm. Ok great. 2:30pm...still not here. I got annoyed and called again to cancel my order. All was fine, she didn’t seem very sorry but whatever. I’m probably not going to order again, just because getting my food isn’t guaranteed. The only bad part about all of this, is that I had a hungry two year old waiting for his food that never came. Of course I gave him snacks to keep him happy until his actual food came, but he needed a real meal. I couldn’t drive anywhere to get food because my baby was sleeping. Also I’m breastfeeding, so when you don’t eat for a while it messes with your milk supply. Once my baby woke up we went to DQ. Because we had a late lunch, that meant no nap, and because no nap, I couldn’t get my shower for today. So thank you grub hub for making me hungry and stinky. That is all. (I never write reviews, I honestly just want to know how this even happened.).Version: 7.19

WORST DELIVERY APP OF ALL TIMEI’ve never written a review for an app but after having such a horrible experience with them several times I should add I felt absolutely compelled to write a review. This is the second time I order from them that they claim to have delivered my food and it never gets delivered, the first time it happened they just apologized and said my money wouldn’t be refunded until 2-3 business days and at the time it was the only money I had to order food with so I got left without money and food. The first two times I’ve had an issue with Grubhub customer service just apologized and offered a measly $10 off my next order. This time they said they wouldn’t refund me my full amount because the driver attempted to deliver the food and attempted to call me which is not true I never received a phone call from him not even from my call box at my apartment which he claimed to be at..ok furthermore I attempted contacting the driver 2 times after speaking directly with the restaurant and the restaurant attempted to call him as well and he never answered it wasn’t until grubhub directly contacted him that he answered. Then grubhub refuses to refund me my full amount?! For never delivered food? The most ridiculous thing I’ve ever heard wasted 30 more minutes of my time arguing with them about it and now it’s too late to order delivery from any other restaurant 🙃.Version: 7.11

Drivers are unprofessional and Grubhub backs themSo I preferred from grubhub last night because I was exhausted from working all day and when my driver got to the restaurant he started texting me which I’ve shown grubhub to ask the restaurant to speed up my order and they were busy at the time. So fast forward a few minutes I get a call from the restaurant saying the driver had an additude with them and left without my food and the manager offered to drive it to me. I was so grateful that he offered but I went to pick it up seeing as it wasn’t the restaurants fault it was the grub hub drivers fault. So I went to pickup my cold food and called an emailed grubhub about the driver and all the did was give me 10 percent off my order. And said I was reimbursed for the order that never got picked up. Well I paid for the cold food at the restaurant because again it wasn’t there fault all this happened i feel I should atleast get a free meal or that meal should have been paid for by grubhub seeing as it was there fault. I’ve worked in the food industry in the past and understand how hard it is on them so it also really bother me knowing that a driver they employe gave these young girls working at the restaurant an additude. I will no longer order from grubhub so there 10% is pointless seeing as I can’t trust to get my food with them. Please be cautious about using them since they think it’s ok to employee people like this..Version: 7.85

Very buggy app!!!There are big bugs like you can't sign in and can't see what you are typing..Version: 2.99.1

Terrible delivery and customer serviceI ordered food and had texted the driver through the number provided on the app to make sure he would notify me when he’s here. I expected him to just leave the food at the door and text me or something because it’s supposed to be contact free delivery. However, he called me from a different number than the one provided, so I didn’t pick up. When I realized that it was probably the delivery man, I picked up the second time. He proceeded to yell at me, say he called me many times (which is untrue, only called twice) and said he’s not coming back with the food. When I tried to call him back, he refused to pick up. So I contacted customer service to tell them of what happened. They offered half off on my next order, but wouldn’t give me a full refund until I asked over and over. Which is ridiculous: they expected me to pay again (even if it was half priced) for food I never got. And I tipped as well. When they finally agreed to refund me, they told me they would no longer offer the half off on my next order. They have done nothing to make up for the inconvenience and awful experience I had with the delivery driver. When I asked them to look up the delivery drivers name, they said they don’t have that in record. I find that very hard to believe. Overall, terrible unprofessional and rude staff, terrible customer service..Version: 7.86

Horrible serviceFirst off their GPS can never find my home. Every time the food comes late and cold/soggy. Second I bought $35 worth of food that was never delivered to my door even though they app said it was delivered. I went through their help service and the person told me since it says delivered they cannot refund the money to me but they could offer me a coupon for 10% off my next purchase. I said that I would either like my money back or the food that I ordered. Again they refused. Then I said I want to become a Grubhub driver, just check that the food was delivered, and eat for free all day. After some time the person agreed to give the full refund “as a courtesy”. When I asked why that is a courtesy and not a standard the person said they gave me the full refund and will not get the 10% off coupon that I never wanted. That person’s before I could answer said I was taking to long and hung up. The next person then said that the food was set for pick up not delivery. Once I told them in had proof otherwise they said it was my fault for not going out to the delivery person’s car to get the food. I did not order to walk out to some random person’s car I bought it to be delivered to the door. After realizing the person was just trying to give me the run around I ended the chat. On top of it all when I looked at the receipt Grubhub charged the restaurant for the refund even though it was their Grubhub driver that failed to do their job..Version: 7.54

They don't like CanadiansSo yeah save yourself the time of downloading if your in Canada..Version: 2.98

HorribleIdk how this app is rated so high they must of paid someone to get app over 4 stars because EVERY time I’ve tried to use grub hub it takes atleast 2 hours to get the food. Not to mention they mess up the order almost every time. First time I ordered a simple pepperoni pizza. When I got the pizza it arrived an hour and 15 minutes past the expected time and the pizza was missing cheese. We called grub hub to let them know they said the wouldn’t refund the money because it was the restaurants fault. So called the restaurant and they told us it’s how the pizza was ordered thru grub hub. In the end I never got even a sorry nor a refund. About a year passes by and I decide to put some trust in grub hub and go for round two. And Again my cheesesteak I ordered came an hour and 15 min later the the expected hour wait. ( 2 hours and 15 min to get my food from a restaurant that’s 10 min away from my house) called and they told me sorry but some one had to physically go to the restaurant order the food, wait for it to be made then driver it. I called the restaurant and they said the didn’t even do business with grub hub any more because they made so many mistakes. WHY would grub hub still offer there food still. And if you do atleast give an accurate time table for delivery. WILL NEVER USE AGAIN Suggest you do the same! - Overpriced delivery/service fees - Horrible customer service - Extremely long delivery Times.Version: 7.54

Worst of the delivery services , by far!This group cares nothing about their customers and or customer service! On 3 separate occasions ( should have deleted app after first time) my orders were cancelled after waiting more than one hour. On one occasion after waiting 2 hrs for dinner. The whole time the app shows that the restaurant is "working on it" and the arrival time keeps getting bumped forward if you are diligent enough to watch it. Otherwise no notifications, you just wait. Then after enough time passes they simply say your order has been cancelled. These cowards give you a number to the restaurant but not to them. It is next to impossible to get a contact on the app to find out what is going on. In all 3 cases the restaurant did their part in preparing the food in a timely manner when I called. In all 3 cases restaurants said on their screen that a driver had not yet been assigned. It is interesting to note that the last time I called the restaurant they said they were dropping grub hub because this happens all the time. I talked to a few restaurant owners after that and they said they tell their customers to use any service but grub hub! The restaurants get screwed with unsold prepared food and the customer gets screwed waiting a few hours to then have to first figure out what to eat. This company needs to sell or change entire philosophy. Never again Grub Hub.Version: 7.87

Zero star worthySo I have been using Grubhub for a while now and initially I didn’t have any issues. Then, every time I placed an order it would be late or no one would pick it up. So, I decided to delete the app. I recently downloaded it again after several months. Today I placed my first order at 6:41pm and had a delivery time of 7-7:10. At 7:30 I tried to use the chat with customer service button in the help section of the app and it didn’t do anything. So then I had to google the number. CS was nice and said they contacted the driver and my order would arrive in 15 minutes, the guy even said he would get them to redo my meal so it would be fresh. Ok, cool. I decide to wait on my balcony for the driver. Eventually another hour has gone by and I’m reminded of why I deleted this app. The restaurant contacted me asking why no one picked up the food and that they tried to reach the driver and they weren’t answering. I called CS for the second time and told the guy how ridiculous this was to have 2 hrs go by without ever being contacted and that I wanted a refund. He apologized and gave me a refund along with a $5 credit 🙄. So at 9:00 I had to run out to grab dinner. This is it Grubhub, you’ve lost a customer. You guys have the audacity to charge $8 to deliver and never deliver on time. This must be a sign that I need to cook more. Signing off forever!!.Version: 7.43

Worst from all the delivery servicesThey do not confirm with the restaurant If the restaurant has received and can fulfill the order. Because of this you can find out an hour+ after you ordered it that the restaurant is closed or has no intention of fulfilling the order. This happened to me twice in the last two days. 1 the restaurant was closed but I didn’t find out until the driver showed up there 40 min after I ordered. The second time was a day later and different restaurant. After the time had passed for me to receive the order (a little over an hour after I ordered it) the app suddenly said it would take an additional hour. I called customer service which is not easy to get through and they told me that the driver would be at my place in 15 minutes later. I called the driver and he said that he has my order and will be there in 30. In less than 30 he called to say he was at the restaurant and they are too busy to fulfill the order. It took over two hours for my order to get cancelled. Grubhub offers a generic apology and that’s it. Other delivery services actually check with the restaurant and will offer you credits when late which is rare. My family was left very hungry and it was a terrible experience. I will never use again and I suggest you don’t either unless you don’t mind to find out you are not getting it hours later..Version: 7.70

Still not quite there...I use this app maybe a couple times a month at most when I don’t feel like cooking. The app itself is easy to use but the fulfillment of orders leaves much to be desired. Most of the time it takes much longer than is advertised (e.g. delivery time 45-55min has sometimes taken 90min), food has arrived barely warm despite coming from a few blocks away, drivers don’t know how to read maps (our condo complex is a little confusing but there are maps & they don’t bother looking - I’ve been called & expected to walk out to the front of my complex which I cannot do because I have a small toddler & probably ordered food vector was inconvenient to go out in the first place, & several drivers were rude or unprofessional. That being said, there have been a couple great driver & they have comped delivery fees or given ‘free next delivery’ codes when I’ve contacted the company but I don’t appreciate having to contact them with issues the majority of the times I’ve used the service. Hopefully hey can get it together & maybe take tips from Uber eats to have ratings for drivers separate from just rating the food. I still come back because of the restaurant selection in my area but always keep my fingers crossed that it will arrive in a reasonable time frame & be relatively hot still 😑.Version: 7.8

Not using Grubhub againReally disappointed with the service I got today. I ordered food and received an update that it was delivered but I never received a phone call from the driver . I attempted to call the driver with the number the app provided but I would only get a me voice message to try calling the diner again (which had a different number so I thought that was weird). After multiple times I tried calling the place I order from in which they said they could not help me get in contact with the driver and that I would have to call Grubhub. While switching between apps I happened to open my email and saw an email saying the the driver attempted to call me (using an old number that was not set as my default on my account) and to call the number provided in the email to “avoid further delays from my food” . So I called and was told that the driver called, could not deliver so drove away and that I needed to update my account even though it was updated and my correct number was set as the default . They said they could not refund me and only offer my 50% off my next purchase which means nothing to me because at the end of night I ended up without my food and no solution offer to try to deliver it again and paying for something I did not received with no explanation on why my default number was not use to call me when it was never an issue in the past. Highly dissatisfied and deleting app..Version: 7.40

Communicate with your customersFor starters this is the 3rd time I tried grub hub. I thought third times the charm, and was I mistaken. The first time I used grub hub the driver just left my food without ringing the door bell, knocking etc and I let it go. I thought maybe the driver was in a hurry! The second time my meal was suppose to arrive to 30-40min.. I waited 1.5 hrs.. they never notified the time change! I planned the timing with a +20 min window since I was at work...I didn’t even get to eat right away! Now I’m in a different state, so I thought why not order some food. I just worked 10 hrs and wanted to just eat. I hadn’t had lunch so I ordered food. The app said 50-60 min.. eta 6:40... at 6:39 the time changed to 8! I called the restaurant and they informed me that the driver is 30 mins away from the restaurant and hasn’t headed to them yet! They notified the driver my food was ready. What! I get you hire anyone looking to make some extra cash, but how do you run an app where the closest driver is 30 mins away! I drive for postmate and they not only notify they allow users to contact drivers vice versa to communicate and delays. When there is a delay the inform their users! I have deleted this app! I’m going with Uber eats and postmate.. delivery apps that actually deliver.. thanks for not making my experience with you not enjoyable if I could give negative stars I would!.Version: 7.28

READ BEFORE YOU’RE RIPPED OFFI ordered from Grubhub 3 times. First time the food was delivered 15 minutes late and cold (not a big deal so I didn’t complain). Second time food was delivered late because driver “couldn’t find the entrance” despite incredibly clear instructions (still not a big deal and didn’t complain). Third time is where my problem started. Driver handed me my bag really quick and then took off. I found half my order to be missing. I called the restaurant and they said that the driver was in a hurry and had left the rest on the counter despite their efforts to tell the driver there was more. The restaurant was very polite but said grubhub handles the payments so they would have to issue the refund. I called Grubhub Customer service and the lady said they’d issue a refund for that amount (recorded on their line and mine). 4 days later, was not correct on bank statement, called and told it would be correct once charge wasn’t pending and had gone trough. Week later, charge went through and still wrong. Called and was told by customer service that since it had been a week they would not issue refund but could give me credit toward next purchase. Explained that was not going to happen, I had called the day of and was told refund, so what he was trying to do was illegal. Suddenly he was capable of refunding my amount. No further purchases will be made by me through grubhub..Version: 7.2

Crashes too oftenCrashes when I try to enter an address..Version: 2.98

Not in my areaLame.Version: 2.60

GRUBHUB IS AWFUL! My experience:I was with Alyson and her family and we decided to order food through Grubhub. We ordered 6 combo meals at KFC worth around roughly 85 dollars (I know pricey). The order was put in at 4:54 and had an ETA of about an hour, not bad considering only drive thru’s are open. The order got here on time, just to find out we only got 1 out of the 6 combo meals. Thankfully all the drinks came on time or we would have died of thirst. So I did what any normal person would do and called the delivery driver. He told me it would take 20 minutes for him to bring us the rest of my order. He told me this at 6:18 p.m. SO WE WAITED. And waited. And waited. AN HOUR AND A HALF LATER the driver shows up with what we THOUGHT was the rest of our order. He said he’d wait to see if our order was correct. It wasn’t. His response, “Well I’m off the clock.” We were missing a whole combo meal and 4 biscuits. Everyone got to eat thankfully. Sharing is caring. Then I called Grubhub to complain. Said I wanted a full refund, but could only be refunded for the missing combo meal and tip. I’m sharing this to my family, friends, and whoever else sees this to tell you DO NOT ORDER FROM GRUBHUB. There are much better apps to choose from. Any other app than Grubhub. It took two and a half hours to get our food. Ridiculous. I’ve had better customer experience at the DMV than with Grubhub. Thank you for coming to my TED talk..Version: 7.78

Customer service is awful if I could give negative stars I wouldWe have twice used the service and been shorted a meal. Their solution is to refund the cost of the Meal (which takes 3-5 days) and refuse to bring the meal they short you. ( they say it doesn’t meet the redelivery amount- my meal last night was over $20- besides how is it redelivery if they never delivered it?!) the will not refund the entire meal despite the big inconvenience of scrambling to figure out what the person who was shorted will eat. After screwing up a meal that we spent over $100 on they offered us a little $15 credit for our inconvenience. Do they really think we will order from them again? If you provide subpar service you loose business . In looking at their Facebook page, it is filled with comments from unhappy customers. Don’t download this app, you don’t need the frustration of dealing with their subpar “customer service” when they mess up your delivery. Door dash and delivery express may be better options. *** update we did reach out to them - apparently it is their policy on their mistakes of less than $70 they will not go back and get missing items they will only refund your meal. No fun when the rest of your family has their meals and you got nothing but aggravation. So if you actually want your complete order I absolutely recommend you use a different service.Version: 2021.7

More than one bad experienceThis is the second time I've had a problem with grub hub with the same restaurant the first time was i placed my order and waited over an hour before I checked the app to see where my food was and it said that it still wasn't picked up so I called the restaurant to see what was taking so long and was told no one ever said they were going to pick up my food so my order was canceled and never started but was never contacted about it until I called and asked about it and was told they could start it but I would have to come pick it up myself i told them to just forget about it since it had been over an hour and was not going to wait almost another hour for my food and the second time was I placed my order and on the ordering directions I put no lettuce and no tomato I received my food and saw that it had both lettuce and tomato on it my husband was talking to someone on a chat line and they asked if I wanted my order resubmitted or a refund I said I wanted my order resubmitted but was told right after that they couldn't resubmit my order and that i would be getting a refund and than got off the chat line without even saying why they couldn't resubmit my order not only did i not get the food i ordered I couldn't even get done again correctly very disappointed.Version: 7.41

VERY Hit or MissWe have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth..Version: 7.84

Well...So I used to love GrubHub and suggested it to all of my friends to download and use. Lately has been a different story. More often than not our food has taken at least an hour to get here, and I’ve had to walk outside and down the road or across the street because the drivers don’t leave their car. Now I’m understanding, so I called customer service to inform them of the issues I was having and the response I got was that they were short staffed and that it wasn’t policy to have the drivers bring the food to the door. But if I’m waiting for an hour, pay a delivery fee and tip, and then still have to go downstairs and outside down the road to get my food that’s ridiculous— what’s the point in paying for all that if they can’t even walk up to my door (and no it wasn’t raining or snowing or anything like that either). I talked to two customer service representatives and basically all I got was “I understand is there anything else I can help you with?” And felt extremely brushed off. I think we will be taking a long break from the app while they fix these issues. I’ve been using it for a long time and it’s upsetting that after having all these issues all I got from them was “oh I understand but if I can’t help you with anything else have a nice day”.Version: 7.7

Iffy customer serviceHonestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support.Version: 2020.31

Absolute worstWorst customer service ever. The delivery ETA for my order kept changing every time I refreshed the page. When it got to an ETA of 45 min after the original ETA I called to find out what was going on. Customer service tried pinning it on the restaurant so I sat on hold while the rep called the restaurant. 14 min later she finally admitted that my food was in fact ready but they didn't have any drivers to pickup my food and had no idea how long it would be until they found someone. She told me I could cancel my order or wait. I asked if I could go pick it up myself and be refunded for the delivery charge and tip that I paid. She said she was taking care of that while we were on the phone and confirmed it was done before I hung up. I drove to the restaurant to pickup my food and as I am pulling in the parking lot, I get a text that my food had been picked up and was on its way to me. Called customer service back to confirm and told him about my previous conversation and he blamed it on a bunch of new employees. He offered me a discount on my next order and I told him to apply the discount to this order bc I won't be using them again. And asked again that they remove the delivery charge and tip bc the previous person failed to do so. Received an email receipt and was still charged the $9 tip despite me driving to pickup my own food and have it already be picked up. Finally after my 3rd attempt the charges were removed..Version: 3.30.1

The worst App & delivery people!!!I’ve used the app several time and the delivery of the food was on time majority of the times I’ve ordered but my experience today was awful. I ordered my food at 12:00, with the delivery ETA of 12:45. I checked the status on my app and it said my food was delivered at 12:24. I spoke with customer service via chat and they stated they spoke with the delivery driver and he was three minutes away and my food would be delivered shortly. Another 30 mins went by no food. I called the restaurant this time and they stated my food was ready and had been siting there for 45 mins. I called GrubHub customer service to see what was going on, the customer service guy apologized offered me $10 off my next order and said he would call the driver. He got back on the phone and said he attempted to call the driver multiple times but the driver turned off his phone. I was outraged, the customer seemed rep gave me two options, cancel order for a full refund or have them deliver my order that has been sitting there for an hour at this point. GruHub offered new real solutions and it was almost 2:00 by this time and I was starving!!! I deleted the app, and never downloading again!!! I’ll stick to Eat24, at least on their app, I can call the driver directly and if something like this happens they still deliver the food and provide a full refund, now that’s true customer service. I guess I’ll go make lunch now..Version: 3.33

Doesn't workWon't let you enter any addresses without crashing, also doesn't have any restaurants when you let it know your location. It's premature releasing this app in Canada when it doesn't have any support (not to mention the waste of money advertising on Canadian TV).Version: 2.98

DeliveryI placed an order for the first time and was actually pretty impressed with the app. The notifications of the order being received and picked up were nice....up until the delivery. When I received the notification that the driver was near I figured it would be a few minutes for someone to knock on my hotel room. About 5 minutes after that I received a text indicating that the driver was having trouble locating me and there was a number provided to call the driver directly. Only thing that the driver was not accepting calls. I received a call 10 minutes after my food should have been delivered from an operator at DoorDash explaining that the driver was having trouble locating me. The address I used for the delivery indicated that I was at a specific hotel and provided a landmark for the driver. Yet the driver could not locate me? I finally received my food 15 minutes later than I should have....obviously it was cold. I just can’t quite understand how a driver can block her number (after I tried calling her several times)and claim that she was unable to locate me when I gave specific directions as to where I was. Additionally, I don’t understand why the operator lied to me when I told her that I provided details to my location and she came back with “we don’t have that on our system”! Ironically I have pictures proving that I did!!!.Version: 7.47.1

Never using this service againI placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous..Version: 7.55

CrashesCrashes all the time and I think it only works in the US, not in Canada.Version: 2.97

Terrible...Location services don't work. I put in my legal address and it wouldnt accept it. Is it USA only or something? If so, the app should say so on its description..Version: 2.92

BahUseless. No worky in my city..Version: 2.71

Doesn't work hereHad to delete. Nothing available in HI.Version: 2.96

DisappointingI downloaded this app and no restaurants are in my city.Version: 2.99

My continued struggles with accountability.I ordered my food, the food went into being made 30 minutes after that my food had been switched into being made it got moved into delayed and that it would be 20-30 minutes later than originally expected. Fine it happens, then my order was updated to out for delivery the notification came 5 minutes after the first side of the window of delivery time had passed. After the delivery I inspected my order and noticed that over half the food was not there. I called customer service they offered a refund for the food I was missing. But, the problem then falls into where’s my replacement food because I had ordered dinner for me and my girlfriend. Half our order is here we both got part of our food. Neither feed to our fill. And customer service had no way to get us the food order fulfilled at this point. So the refund was a mute point for a mere 5.99 refund when I paid a service fee, a delivery fee, and a tip for the driver that total up half of my whole order price. So not having my food and having more money tied up in fees than actual food was not acceptable. Grubhub has now refunded me my whole order, but this is the third in about a month and a half that this has happened to me or my girlfriend at our apartment with varying restaurants. I’m almost done with Grubhub all together..Version: 7.28


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  1. Pulling issues faced by users like you is a good way to draw attention of Grubhub: Local Food Delivery to your problem using the strength of crowds.
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