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- 93.5SAFETY SCORE
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Grubhub: Food Delivery App Complaints & User Negative Comments 2024
Grubhub: Food Delivery app received 85 complaints, negative comments and reviews by users. Have you ever had a bad experience using Grubhub: Food Delivery? Can you share your negative thoughts about grubhub: food delivery?
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Grubhub: Food Delivery for Negative User Reviews
✓ Cancel orderCancel order.Version: 2024.8
✓ Total Disregard of the Public Service IndustryAfter Tuesdays (May 17) complete disaster in New York City, I refuse to support a company that gives complete disregard for the health and peace of their drivers and the restaurant staff that got dealt this nasty blow. All restaurants involved were completely swamped with orders and major food waste was noted due to no available drivers, who were ALSO swamped. On top of that, the livid customers waiting hours on end for orders, only to take it out on the restaurant staff. Absolutely pathetic and no accountability what so ever. Spread the word and boycott where you can..Version: 2022.19
✓ Horrible driverFirst, food was late. Second, I declined contactless delivery. Third, she called and said she was leaving my food at the front door meanwhile my directions said to NOT LEAVE AT THE FRONT DOOR AND TO CALL. I go outside and she isn’t even at the right adress. I complain to her after giving her a 20% tip prior. I should not be forced to tip prior to service or I should have the option to change my tip. I understand she took the time and the gas to deliver but if you provide a less than adequate service then you should not be tipped over 15%. After I have her my feedback she said she didn’t understand what the big deal was. Completely incompetent, completely. If someone does not want to follow directions given then they should not take the order. I hope there is a way I can block future deliveries from this driver. If my +$50 order was left on a different doorstep and I didn’t receive it I would never be using this service again. Please start having reviews and ratings of your drivers available to us the consumer. Your system needs improvement. I should have the right to know if someone delivering my food is constantly late, forgets to check the order, can not follow directions, or simply does not show up. Thank you for your time..Version: 2022.27
✓ These guys are a scamYou most likely won’t get your food. This site adds restaurants to its service but the restaurants never partnered with them in the first place. You will pay for your order but it will never be made because the restaurant doesn’t even know they are on grub hub. They are very persistent as well. If a restaurant asks to be taken off they won’t in most cases. Most restaurants have to send them a cease and desist before they are taken off. All that will happen is you will loose your money..Version: 2021.40
✓ Beware of the prices they charge!As explained by their own CS, some items could have an increase in price even though it shows a lower price on the app. You won’t see within the app, only on your email receipt/credit card. Their poor response for this: “I apologize for the confusion and frustration here! These charges are dictated by the management at each restaurant when they sign up for the app. Certain items have this uptick factored in for delivery based on shop preference.”.Version: 2023.30.2
✓ Doesn't work hereHad to delete. Nothing available in HI.Version: 2.96
✓ Doesn’t work in CanadaCan’t find addresses.Version: 2021.29
✓ Terrible...Location services don't work. I put in my legal address and it wouldnt accept it. Is it USA only or something? If so, the app should say so on its description..Version: 2.92
✓ The worst service there isNever had a worst experience with a delivery service..Version: 2022.19
✓ Under a mile away my food was cold.GrubHub... idk what y’all are doing but this was the worst wait I’ve ever had for food less than a mile from me- under 15 city blocks and my food was cold and soggy. I live downtown so all my driver had to do was make a few right and left turns then presto! he’s right in front of my door! But no- it took an hour of no updates, no car icons on the map, no calls, one text to my driver who kept getting lost cause the app sent him AWAY from my building - it’s a brand new building, too! Properly lit, you can see it from the highway, near the baseball stadium... no excuse!!! When he arrived the poor guy was too confused to even park properly so he just came to a halting stop in front of the building, put his flashers on, hopped out with a million apologies- my god! He looked so flustered and frustrated I felt so bad for him! He was a sweet guy too! I don’t want a refund either! I just want GrubHub to fix their ish so drivers can have proper navigation and not feel frustrated when delivering food to their customers on quiet, game-less, Sunday nights. This isn’t even the first time I’ve had issues in my city with GrubHub, the general consensus is this: if the driver hadn’t delivered to the address before with other delivery apps or just opted out of the GrubHub app and used either Apple or Google Maps independently, the drivers then have issues getting to deliveries to their destinations..Version: 7.69.2
✓ Very buggy app!!!There are big bugs like you can't sign in and can't see what you are typing..Version: 2.99.1
✓ Stick to doordashThis was my first order through grubhub and I am EXTREMELY disappointed. If I could, I would rate everything 0/5. To start off, when it said my order was delivered I was expecting it to be right outside my door but instead I found it behind my car in the driveway. When I first messaged the driver He claimed that there was a snake on my front steps. When I check my camera the driver doesn’t come close to my door or even bother to look at it. And when placing the food down, he basically threw it on the ground. I’m not sure if all drivers are like this but mine was unfortunately appalling. On the camera it shows he quickly came to my driveway just to drop the food and leave. The container of the food broke and to top it all off it was the wrong order! I order one item and got 2 items I had no intention of ordering. On the physical receipt it does say my name and the mistaken order. So I am not sure who messed up because on grubhub it does say my correct order. It’s safe to say I will never order from this app again or recommend it to anyone. My grandma just came out the hospital and I was trying to get her favorite soup for her to eat but it seems this app is far from being professional to even provide a simple order that can safely arrive at my door. From this experience its safe to say I’m going to stick to doordash and if the driver is reading this I’ll be sure to call animal control to take care if that enormous python at my front door 😁.Version: 2021.30.2
✓ Not workingWhen I downloaded the app it didn't work in Ottawa ON, when I tried putting my address there was an error and crashed.Version: 2.96
✓ Never using this service againI placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous..Version: 7.55
✓ App is available in Canada, service isn’tThe app is available in Canada for download, however service is not in Canada. There is a geolocation restriction developers can use if they can’t offer service in certain countries, however this Uber eats knock off doesn’t know how to use it yet..Version: 2021.34.1
✓ Gift cardsFor the love of God get rid of zeros and “O’s” in the gift cards. Seriously!.Version: 2022.26
✓ Too many fees!Would be a LOT cheaper to just pick the food up yourself. The fees are out of control..Version: 2023.42
✓ Waste of timeThis came up in a google search for my Canadian city for food delivery but doesn't tell you it is US only until you download the app. Probably trying to skim data..Version: 2023.20.1
✓ Not user friendlyThe interface of this app is so painstakingly dumb. First of all, I live in a decent sized town, it’s not a major city but there’s a ton of restaurant options. With this grubhub app, those restaurants don’t even pop up when you search by category- you have to type in the restaurant name to get it to come up. I wonder if that’s some kind of under-the-table promotional idea Grubhub has with some restaurants. It’s moronic. This brings me to my next point of restaurants not showing up when they’re not open. I could care less if a restaurant was open to browse the menu!! For me, the app is rendered useless before 8AM, I cant do anything but look at the places I’ve ordered from in the past. The main screen literally just tells you to come back later. If this app is designed to help restaurants gain business and to link customers to places they may have never known existed, Grubhub is doing a pretty pisspoor job. I mean, at least have a live tracking option. On numerous occasions, drivers have had difficulty finding my place of work. Provide a better GPS interface and hirer smarter drivers who actually read the delivery instructions. Sidenote; even the fact that their ‘Leave Feedback’ option doesn’t bring you to the app store but asks you a survey-like question in which you have to choose from 3 options, goes to show how archaic their customer service is..Version: 7.3
✓ Iffy customer serviceHonestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support.Version: 2020.31
✓ Needs work.You guys rarely offer discounts/ coupon codes compared to your competitors and you're actually more expensive which seems rather backwards. Drivers should be able to be rated based on the service they've provide. It would show that you cared more about the customers experience if you asked for individual feedback on the people you've vetted to work under your company. Representation is everything and you have plenty that work for you that simply should not, for a choice of better words. It seems you're outsourcing your CSR's for budget purposes however; I have two problems with this. 1. You barely give out coupons especially to your GH + members which I find to be absolutely pathetic therefore you should have the funds to hire quality employees no matter the position. -No excuses. Secondly, you're outsourcing people who don't speak the native language of the country they're answering calls in. That's a major NO NO! And makes no logical sense whatsoever. Additionally, I find that a handful of your chat support agents lack customer service skills specifically empathy and the ability to anticipate the needs of consumers. If you do not know how to provide customer service you don't belong in a customer service role. It doesn't matter if it's indirect or direct. The moral seems rather low and if it stands out you know that it's an issue..Version: 2022.20
✓ Horrible customer service in the past yearI use Grubhub a lot due to not wanting to have to keep up with restaurants who deliver in my area. It use to be that when you placed your order through Grubhub and and item could not be prepared, a representative from Grubhub would directly call you and ask you if any other item could be substituted. If you said no they would allow you to cancel your order in full, if you said yes they would find a replacement for the order and your order would go though. Now however it seems like their customer service team doesn’t want to call customers or try to make it right. They will just go ahead and refund the item the store can’t provide and you WILL NOT know anything until your order arrives with missing items. Why are we using a delivery app if they can’t even contact the costumers if items won’t be delivered? This has happened multiple times through different restaurants in the past few months. Zero contact from Grubhub like they use to. Even paid for the Grubhub membership so you would think they would want to support their customers but I guess not. I deleted my membership, my information from their site, my app and I’m not going to use them for food delivery anymore as their care of customers has really gone downhill this past year. The customer service agents use to really be on top of things in the past and I have been using Grubhub for years now. Not anymore I’ll be installing DoorDash to give them a shot now..Version: 2021.37
✓ Extremely bad serviceThe objective Truth on Grubhub is the service you get for how much of your hard earned dollars that you have to pay is Extremely horrible and I’m saying that because not only is it the truth I am an OG when it comes to Grubhub I was going to order 3 sausage biscuits, for 2 bucks each and it came out to 17 dollars, and I have made this order before but no matter what my food is always cold and I only live about 10 minutes from the strip mall that has almost every restaurant, Not only that sometimes my bags are opened already when it should be sealed and nonetheless that’s way to much money to be paying FYI !! If you pay for the Grub hub gold or what ever your paying 10 bucks a month for free shipping which TBH with the mount of money you pay up front without Gold is how much your going to be paying anyways after gold if you add up the 10 bucks a month along with the food and the tip your going to pay, it’s more than it should be and despite paying 17 to 40 bucks an order you going to get crappy service unless your just having a lucky week 🙁Nothing but scam artists that take your money and give you something that’s ultimately not worth your money or the time of day or night to spend ordering it playing and simple, the most garbage horrible service I have paid for and now with inflation I can even really afford to eat and grub hub don’t make it any better. Thanks for nothing..Version: 2023.40
✓ Two strikes, might not get a thirdToday was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him..Version: 7.65
✓ Driver stole my food, they “can’t” refund my moneyWe were staying out of town for a couple of days in a city that supports delivery services like Grubhub. My hometown doesn’t due to it being mostly rural areas (that’s important for later). So we decided to order some food after a long day instead of having to get out. Everything was fine until I got the notification that my food had been delivered (I’m sure you know where this is going). We checked outside the door, no food. We checked the lobby of the hotel, no food. We even checked with the two adjacent hotels, no food. My first instinct is ‘okay, no problem. I’ll just contact customer service and get it refunded, no big deal’. Except they don’t refund your order. Their only solution to their driver thieving your food and you being $40 is to give you app credit. Ideally, that would work for most people. However, remember when I said earlier that I live in a town that doesn’t have Grubhub or other delivery services like this because it’s a rural area? Yeah, well that credit they offer expires after 90 days. So in other words, I basically paid their driver $40 to steal my food and I will not be getting that money back because they “can’t” refund it and I won’t be going anywhere in the next 90 days to be able to use it. Maybe my bank will cancel it, who knows. Anyway, don’t use Grubhub. You’ll get screwed..Version: 2023.50
✓ For U.S. numbers onlyDon’t waste your time if you are visiting the US and don’t have a US phone number. You won’t be allowed to register or make an order..Version: 2023.11
✓ Not avail in AustraliaNot avail in Australia.Version: 2022.1
✓ GrubhubHello, We waited 2 hours. I contacted Javier from chat and he confirmed that the order was delayed with an ETA of 10:43PM approximately. He offered a $10 reward which seemed dismissive since we were already waiting well over an hour at that point. Shortly after, we received a message that our order was canceled and to expect a refund in 5 days. This is highly ineffective to say the least. Javier mentioned that there was a shortage of drivers when our order was originally placed. That isn’t my concern and if it was going to be a problem we should have been warned ahead of time instead of delaying our order not once but twice to then finally cancel the order anyway. Not really sure what a refund which takes up to 5 days does for our current situation since we still were left with no real reason for the cancellation until it was too late. This is very disappointing customer service and could have been avoided entirely if we were told upfront what was happening and how long this could have taken in real time instead of the customer having to check in on the situation and then to be offered $10 dollars for our inconvenience is absurd and borderline insulting. I would hope this is a one time occurrence and doesn’t directly reflect on the type of business you want your customers to purchase food through with such lack of communication to your end users directly. Thank you for your time..Version: 2022.15
✓ Worst experience I’ve ever hadThis morning I received a notification from my bank that grubhub took out their $10 fee for grubhub plus. Given what’s going on in the world right now the last thing on my mind when dealing with a sick child was to cancel my membership so I called customer service only a few short hours after I was charged and the charge was even still pending and customer service told me that there was no way they will refund it but they’re sorry. And then asked to speak with a supervisor and she informed me that they have a no refund policy and that even though my son was sick and I’ve been dealing with that and the fact that I am a single mother who recently lost her job due to this coronavirus I can’t afford a luxury such as free delivery on food that I won’t even be ordering. I was only told that again they have a no refund policy and that at least I still have the rest of the month to have free delivery even after explaining I won’t be ordering food due to my sick child and the fact that I have no income coming in right now and they still could have cared less and tried to do absolutely nothing to make it OK. I will never order from GrubHub again because I think it is ridiculous for a company to be more worried about $10 and making money right now as opposed to looking out for people like myself who have been greatly affected by this coronavirus as well..Version: 7.76
✓ Worst serviceTonight we tried to order from a pizza place. When our food was almost a half hour late we called the pizza place and found out they did not even start on our order; they said the issue was with Grubhub. Irritated by how bad the service is, I decided to contact customer service through chat to check the status of our order and cancel my Grubhub membership. An irritated customer service rep through chat canceled our food order instead of the grubhub membership . When I told this person to stop they claimed the order was already canceled. I spoke with a customer service rep over the phone at the same time and was told our order wasn’t canceled. At the same time I am on the phone with customer service the rep in the chat said the order was not yet canceled because she was on hold; she deliberately and intentionally proceeded to cancel the order when it was not already canceled. This experience was so bad I have decided to never use GH again. Right now I am on the phone waiting to talk to a supervisor to get a refund on my GH membership, and have been on hold for 30 minutes. Edit: I was on hold for over an hour then was hung up without speaking to someone. I am now BATTLING with Grubhub to get my account deleted and they want me to take so many extra steps to permanently delete the account. This reason ALONE is a reason to never ever use grubhub. Literally no one anywhere wants to spend HOURS trying to delete an account!!!!!.Version: 2021.15
✓ Still not quite there...I use this app maybe a couple times a month at most when I don’t feel like cooking. The app itself is easy to use but the fulfillment of orders leaves much to be desired. Most of the time it takes much longer than is advertised (e.g. delivery time 45-55min has sometimes taken 90min), food has arrived barely warm despite coming from a few blocks away, drivers don’t know how to read maps (our condo complex is a little confusing but there are maps & they don’t bother looking - I’ve been called & expected to walk out to the front of my complex which I cannot do because I have a small toddler & probably ordered food vector was inconvenient to go out in the first place, & several drivers were rude or unprofessional. That being said, there have been a couple great driver & they have comped delivery fees or given ‘free next delivery’ codes when I’ve contacted the company but I don’t appreciate having to contact them with issues the majority of the times I’ve used the service. Hopefully hey can get it together & maybe take tips from Uber eats to have ratings for drivers separate from just rating the food. I still come back because of the restaurant selection in my area but always keep my fingers crossed that it will arrive in a reasonable time frame & be relatively hot still 😑.Version: 7.8
✓ Will block you for anythingThey blocked my account in sept I have followed the email steps and still have not yet received any response. They will block you for any little thing especially when some things are out of your control. For example I will have two deliveries my first delivery pick up would be my last drop off. The time stamp would be to drop my second delivery off first at 3:38 but my first delivery time stamp would be 3:36 how is that even possible ? I had NUMEROUS deliveries like this one. They will constantly send me alerts about delivering orders late, but how when this is what the apps/system suggests me to do. I’m only following what’s giving to me. Also you would get a delivery request but the restaurant would just be getting it when you arrive and you’ll have to wait for the order to be done. I put in the app “order not started until I arrived “ you would think they will adjust your time stamp to deliver. You can’t put a time on how fast food is prepared. A lot of things needs to be updated so future drivers like myself won’t have such a headache when trying to make a living. I started this in July and I’m already blocked in September and as of currently still no response or update regarding my account. You guys should get customer service employee’s to help with blocked accounts instead of having drivers waiting and responding to emails that never receive a reply!.Version: 2022.39
✓ Say where you workWhat's the point of installing and trying if it just assumes you're in the US and has nothing near you. Put availability in the description!.Version: 3.7
✓ Waste of timeWhy is this in the Canadian store when you can’t even use the app? And instead of actually reading your reviews to improve your service all you do is reply with some automated text that doesn’t resolve the issue at all….Version: 2023.25
✓ Overpriced and ridiculousI ordered food from this app/service and noticed first that they charge an additional fee they don’t mention, which should’ve been my first red flag. But with a coupon on your first order, fine. It was $10 off, and yet I still paid a several dollars over my order subtotal(basically the tip). So it literally just covered the fees, which I was choosing a very close restaurant so it was the smallest delivery fee they charge. My order arrived nearly 20 minutes late and was missing THREE items. There’s not way to log a quick problem with your order like with other similar services so I had to contact their support. Who took at least 5 minutes to just “look up my order details” before even asking what I was missing. When I tell them my missing items they just say, “you’re all set! You’ll get an email for your refund. Is there anything else I can assist with?” Without telling me what the refund is or anything. The email comes and I see they only refunded me part of what was missing, for the the third item. When I asked they said it was “a free part of the order”. It wasn’t. It was part of my combo. They start to list off the prices of my combo items individually and this happened to be the “free” item in it, which is so ridiculous. It was food that was supposed to come as part of my meal, so I should’ve had something come off of the price of the combo. Needless to say, I will never use this app/service again..Version: 7.16
✓ UselessFood never arrives on time - all needs to be more accurate on delivery times when working with third parties.Version: 2021.44
✓ Awful!!!Please don’t use in a hotel. Two days in a row our orders have been given away. Had to chase someone to retrieve it yesterday. Today given away before I could get there. Utterly terrible!!.Version: 2022.37
✓ VERY Hit or MissWe have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth..Version: 7.84
✓ No Guaranteed Delivery DriverOrdered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others..Version: 7.25
✓ List cities available!Why not list give a list of cities so we don't have to waste our time downloading your stupid app!! "Any city where you have food" is bull$6I¥.Version: 3.6
✓ They never like Canadians but loveeeeee to shove their products/ads down our throats.Not even in the most populated city in the country or the capital city, both which are in the province which you say this app works might I say, are there not a single restaurant lol what a joke. We always get used and screwed..Version: 2021.25
✓ Don’t botherWhy is it available in the Canadian store if it is unable to find Canadian addresses to deliver to? Useless!.Version: 2022.45
✓ Not In CanadaStupid.Version: 2023.29
✓ Customer Service is AWFULI just downloaded the app 2 days ago. I placed an order for a local restaurant, for 2 menu items. My son’s food was fine. My order was messed up and one part of it tasted and smelled off. I contacted customer service with the intent to ask for a partial refund. They simply refunded the entire order, including the driver delivery fee which is simply unethical and awful, it was not the driver’s fault. I told the customer service rep that this isn’t what I wanted, I was only hoping for a partial refund and certainly not to take money away from the driver. She ended the chat immediately. I reached out to Grubhub on social media and they ignored me. I’m never using it again. The restaurant was wrong, Grubhub was more wrong, and did not care. I’m not using this app again. She didn’t even listen or ask how I would best want this resolved. I didn’t want them to simply give my money back. And I’m not allowed to leave a comment on my rating for the restaurant. UberEats it is, don’t use this app. Just nasty business behavior. **update** Grubhub responded to my review and told me to contact them at a link that doesn’t work so they could look into this. Like at this point my mental star rating is -1, it’s only 1 star because the App Store won’t allow 0 rating. I also reached out to them about this on a social media platform where we could speak in real time, and they did not respond to me at all. Absolute trash..Version: 2023.23
✓ Nice idea but...It crashes every time I try to add an address and no businesses near me use the App..Version: 2.98
✓ Serious Customer IssuesDidn’t boogie 🥲.Version: 2021.44
✓ Doesn't workWon't let you enter any addresses without crashing, also doesn't have any restaurants when you let it know your location. It's premature releasing this app in Canada when it doesn't have any support (not to mention the waste of money advertising on Canadian TV).Version: 2.98
✓ The worst App & delivery people!!!I’ve used the app several time and the delivery of the food was on time majority of the times I’ve ordered but my experience today was awful. I ordered my food at 12:00, with the delivery ETA of 12:45. I checked the status on my app and it said my food was delivered at 12:24. I spoke with customer service via chat and they stated they spoke with the delivery driver and he was three minutes away and my food would be delivered shortly. Another 30 mins went by no food. I called the restaurant this time and they stated my food was ready and had been siting there for 45 mins. I called GrubHub customer service to see what was going on, the customer service guy apologized offered me $10 off my next order and said he would call the driver. He got back on the phone and said he attempted to call the driver multiple times but the driver turned off his phone. I was outraged, the customer seemed rep gave me two options, cancel order for a full refund or have them deliver my order that has been sitting there for an hour at this point. GruHub offered new real solutions and it was almost 2:00 by this time and I was starving!!! I deleted the app, and never downloading again!!! I’ll stick to Eat24, at least on their app, I can call the driver directly and if something like this happens they still deliver the food and provide a full refund, now that’s true customer service. I guess I’ll go make lunch now..Version: 3.33
✓ Absolute worstWorst customer service ever. The delivery ETA for my order kept changing every time I refreshed the page. When it got to an ETA of 45 min after the original ETA I called to find out what was going on. Customer service tried pinning it on the restaurant so I sat on hold while the rep called the restaurant. 14 min later she finally admitted that my food was in fact ready but they didn't have any drivers to pickup my food and had no idea how long it would be until they found someone. She told me I could cancel my order or wait. I asked if I could go pick it up myself and be refunded for the delivery charge and tip that I paid. She said she was taking care of that while we were on the phone and confirmed it was done before I hung up. I drove to the restaurant to pickup my food and as I am pulling in the parking lot, I get a text that my food had been picked up and was on its way to me. Called customer service back to confirm and told him about my previous conversation and he blamed it on a bunch of new employees. He offered me a discount on my next order and I told him to apply the discount to this order bc I won't be using them again. And asked again that they remove the delivery charge and tip bc the previous person failed to do so. Received an email receipt and was still charged the $9 tip despite me driving to pickup my own food and have it already be picked up. Finally after my 3rd attempt the charges were removed..Version: 3.30.1
✓ Chat Rep.My driver delivered my food to my work address instead of my house. I’m not upset about that, mistakes happen, and he delivers to my work address all the time. I went on to chat with a rep because I just wanted to have it redelivered and for the old food to get thrown away because I don’t work today, my job is closed on weekends, I can’t get down there to throw it away, and it’s not my fault that the food is sitting outside. 🤷🏻♀️ He put my order in again and essentially told me that he can’t help me with the disposal and promptly left the chat without even trying to resolve the issue other than reordering my food. I didn’t even get a coupon this time. To say I was upset that he just exited the chat without solving the food disposal issue, is an understatement. THANKFULLY the lady who helped me out when I called, is asking the other driver to go back and dispose of the food. That’s literally all I wanted. I do a lot of business through this company but the last few months I’ve had nothing but issues. Anddd just dropped this down to one star because the woman I spoke to on the phone lied to me. Drove passed my job yesterday and the food was still sitting there. I promptly got all of my money back and I will never order from this company again. Cancelled my plus and my family and friends will be doing the same. I don’t care what the circumstances are, if your employees LIE to your customers, it looks bad on the entire company..Version: 2022.21.2
✓ Cant use appThe app is available for download in canada but the location service only allows america? Stupid.Version: 2021.46
✓ 😒Doesn't even work.Version: 2.93.1
✓ Cancelled orderDon’t accept the order if you aren’t open.Version: 2023.2
✓ UselessDon't work in the uk west midlands.Version: 2021.44
✓ Bad serviceWon’t let me select my adress.Version: 2022.30
✓ Double dipping on your $$So they obviously charge you fees , they have to in order to keep the business operating. That’s fine , it is what it is , my problem is that they charge you a delivery fee , not the restaurant , who is the one actually delivering your food . I was actually so angry at the restaurants like “how dare they charge me a delivery fee when I’m still expected to tip the driver and I know they aren’t giving that fee to the driver.” Nope this is grubhub just charging you more money for something that they literally have no part or burden in helping complete . A delivery fee charged by the app that facilitated the order , they literally just make the menu available to you and forward your order to the restaurant, and collect a service fee for that… the audacity to charge DOUBLE the service fee for a delivery fee by people who aren’t even in the same city as the people delivering. Horrible business practice and the customer service is a joke . Someone walks out of the restaurant with your order by accident ? Not their problem … Order inexplicably cancelled? Not their problem you’ll get the money (that they took immediately) back in 5-7 BUSINESS DAYS(after it’s sat in their account a few days collecting interest for them or so they can use it a few days investing for financial gain) YOUR ORDER WILL BE , ON AVERAGE, 40% MORE EXPENSIVE DUE TO THEIR FEES.Version: 2022.7
✓ Great app just...It shows no restaurants near me and I live in London so it's a bit skinny ahh.😥 Other than that the app has a sleek design and Cool.😊.Version: 2023.18
✓ No restaurants near me????Why does it say on the app there are no new restaurants nearby( Winchester)….Version: 2022.5
✓ Useless in Canada!Moving right along … … ….Version: 3.7
✓ App HiccupsI’m only leaving a one star review because this issue needs to be addressed. I have all three holy trinity of food delivery apps, uber, dash, and grubhub. Grubhub has been my go-to since the service fees are always lower than the other two. On top of which, I have grubhub+ which gives me credits on my orders. I’ve been using grubhub for years, but come this January, something changed. It used to be I can use credits to deduct my total at the checkout page, but despite accumulating $8 of credits, I’ve tried on numerous occasions to go to checkout and not be able to use my credits, which in turn made me decide to give up and cook that day instead. On the last occasion I decided to text customer service and see if they can resolve the issue. They decided to just reduce $6 on my order, but the credit issue is unresolved. On top of which, the customer rep who was helping me just abruptly ended the convo, had two more customer rep come in, view the chat, and just leave. It wasn’t until the fourth person, which I assume to be a supervisor came that came up with the $6 fix. I should mention in no way during our conversation was I rude or used profanities. Seemingly the original customer rep didn’t know how to answer my question and just decided to leave without a word. I will withhold my judgement and let you decide whether that was an appropriate customer service response. But fix the credits problem and I will fix the one star review, thanks..Version: 2022.5
✓ Going back to Uber EatsI decided to give GH+ a chance when they offered a promotion. Ultimately, we realized this was the lesser option for delivery services. First, the Service Fees are astronomical. It’s not helpful to give me free delivery when service fee is >$10 and I am still obviously going to tip the actual driver. Second, I strongly prefer that Uber Eats has a “priority” order option which GH+ does not. As I write this review I am waiting on an order from a restaurant only 10 mins away (not during a prime time). I can see my driver is going in the opposite direction and has been wandering around the same spot for a while so I have to assume he’s delivering to someone else first. The ETA is almost an hour. I don’t knock drivers for doubling up on orders to make the most they can, but GH would really come out on top by having a priority option OR creating a routing experience multiple orders are in the same direction. Again, I will still tip well despite pulling the short straw in this series of orders (somehow I always do) but I know others won’t do this and it creates a bad experience for drivers who are clearly trying to hustle harder. Ultimately, I only use these services when I’m exhausted or in the middle of juggling meetings and can’t get out for food/cook and I greatly appreciate the convenience but I don’t really want to pay an exorbitant amount for cold, soggy food that has traveled several towns..Version: 2023.9.2
✓ Waste of TimeI downloaded the app for it only to tell me there are no restaurants in my area both for delivery and collection (fair enough, I like in the sticks). My issue is what came next. When I tried to delete my account (approx 3 minutes after making it), I was asked to not only verify my email, but that my account would be deleted in 45 days? What? Delete me account and data please, it takes two minutes to sign up. It should take less time to delete my account. Thanks..Version: 2022.36
✓ UselessNothing works. Took my money. Don’t install. Use doordash instead.Version: 2023.7
✓ No responsesWhenever I type in a restaurant near me or the type of food I want it never shows up with anything it always says that there’s nothing near my area.Version: 2022.21.2
✓ WOW...slowest delivery EVER!!I don’t know how this gets such a high rating with all the negative reviews I see... Ordered for the very first time tonight at 4:45pm. They originally claimed a 40-50 min. delivery window. It just kept getting pushed back and back and back. I tried to contact Grubhub to see what on earth was going on over an hour later, but it just kept bouncing me back to the Order review page. I finally called the restaurant at 6:45 to see if my order had even been picked up yet, and they told me that a driver had JUST walked in. The food had been sitting there, getting cold, for well over an hour!! So then it was another 45 minutes after THAT before the driver pulled in my driveway...I was tracking his route and I have no idea why he went the way he went. He went MILES out of his way!! I don’t even know how he GOT to the area he was in!! So what should’ve been about a 15-20 min drive, took almost an hour!! I had preheated my oven because I just knew the food would be cold by the time we got it. And of course, it was. I’m an avid doordasher, and I have NEVER had even close to the delays or problems I had with this one first order of mine!! I’m sorry Grubhub....you guys take WAY too long with everything!!! Never again, unless I’m cool with waiting HOURS for food!! P.S. this was an over $65 order...at that rate I could’ve driven there myself in shorter time, or dragged my whole family out and we could’ve been in and out in shorter time!!.Version: 7.63.1
✓ They don't like CanadiansSo yeah save yourself the time of downloading if your in Canada..Version: 2.98
✓ Grub hub stop I don’t want your appEvery time I download something it downloads grub hub even after I have deleted it and tried to fix it multiple times.Version: 2021.40
✓ Privacy breach and spam emailsContinually sending me emails of orders that somebody else is doing, including the full name, address and phone number. Customer service seems uninterested in resolving the issue despite multiple contact attempts. Unable to do anything else about it as the website and app keep telling me the service is not available in my country..Version: 2023.16
✓ App won’t let me change countryApp won’t let me change my country from US to Canada.Version: 2021.28
✓ Doesn’t work in CanadaApparently the address I live at, a house which has stood for 50+ years on a street that has been part of the biggest city in Canada for that long, simply does not exist..Version: 2023.50
✓ Horrible serviceFirst off their GPS can never find my home. Every time the food comes late and cold/soggy. Second I bought $35 worth of food that was never delivered to my door even though they app said it was delivered. I went through their help service and the person told me since it says delivered they cannot refund the money to me but they could offer me a coupon for 10% off my next purchase. I said that I would either like my money back or the food that I ordered. Again they refused. Then I said I want to become a Grubhub driver, just check that the food was delivered, and eat for free all day. After some time the person agreed to give the full refund “as a courtesy”. When I asked why that is a courtesy and not a standard the person said they gave me the full refund and will not get the 10% off coupon that I never wanted. That person’s before I could answer said I was taking to long and hung up. The next person then said that the food was set for pick up not delivery. Once I told them in had proof otherwise they said it was my fault for not going out to the delivery person’s car to get the food. I did not order to walk out to some random person’s car I bought it to be delivered to the door. After realizing the person was just trying to give me the run around I ended the chat. On top of it all when I looked at the receipt Grubhub charged the restaurant for the refund even though it was their Grubhub driver that failed to do their job..Version: 7.54
✓ Not for CanadiansWhy list this on the canadian app store when we can’t even use it?.Version: 2021.42
✓ Continually frustratedSo many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry..Version: 7.57
✓ CanadianShould accept canadian phone #s so we can use the service too. Uber’s got yall beat on that front.Version: 2022.27
✓ Not happy...So today I ordered Taco Bell through Grub Hub (obviously). It was like my fourth or fifth time doing so, all of the other times were all good. But today I ordered it at 1:02pm and it usually takes less than 30 minutes for them to be at my house with my food. I noticed the time for my ETA was getting later and later, so I call and tell them what’s going on. I was super nice because accidents happen and I’m an understanding person. They tracked the driver and said I should get a call from them in the next ten minutes. Ok. I get text ten minutes later saying my food should be there around 2:17pm. Ok great. 2:30pm...still not here. I got annoyed and called again to cancel my order. All was fine, she didn’t seem very sorry but whatever. I’m probably not going to order again, just because getting my food isn’t guaranteed. The only bad part about all of this, is that I had a hungry two year old waiting for his food that never came. Of course I gave him snacks to keep him happy until his actual food came, but he needed a real meal. I couldn’t drive anywhere to get food because my baby was sleeping. Also I’m breastfeeding, so when you don’t eat for a while it messes with your milk supply. Once my baby woke up we went to DQ. Because we had a late lunch, that meant no nap, and because no nap, I couldn’t get my shower for today. So thank you grub hub for making me hungry and stinky. That is all. (I never write reviews, I honestly just want to know how this even happened.).Version: 7.19
✓ GrubHub & Their Drivers are HorribleHave paid fees, delivery charges AND 20% tips on every order, not because I like spending twice as much to get food, but because I liked supporting local restaurants and drivers. Never again. A restaurant called when the driver had just left to tell me that the “driver forgot” the side orders. I know the restaurant probably made the mistake, but once the driver picks it up, the restaurant is paid and the mistake now becomes GH’s. I used the text button in the app - driver doesn’t answer. Used the call button in the app - driver doesn’t answer. I can see he’s within one block of the restaurant - and it’s only four blocks to my house. So I wait. My security cameras go off, but not my front door. I go outside and the driver has parked so that he can leave my order at the curb (not at the door as instructions state) without being detected. He takes off but has to make a u-turn to come back down the street, so I stop him and tell him what I’d been trying to reach him for. He says, “it’s not my fault. Call the restaurant.” GH tells me when I call them that there’s nothing they can do because they can’t get ahold of a driver once they accept a new order. So, I’ll just stop putting a third party in-between the restaurant and me and just “call the restaurant” from now on. What’s worse is if you go to Reddit and read the comments these GrubHub drivers make about their customers, it’s horrendous and completely unconscionable..Version: 2020.31
✓ DisappointingI downloaded this app and no restaurants are in my city.Version: 2.99
✓ Not for use in CanadaThis service is not in Canada..Version: 2021.31.1
✓ Terrible delivery serviceI have used this company 4 times in the past two months and twice had major issues including this time where my delivery was supposed to be here between 815 and 835, at 845 I got a message from Yelp asking my to review the order but it had never arrived! I called the support number and she indicated the food was ready but the driver wasn't there to pick it up and it would be at least 930 am at the earliest before my order arrived. Unbelievable, I canceled my order because of course no body wants to eat cold food that has been sitting at least 2 hours. The other issue also involved a late delivery of over 1.5 hours the driver called and left me messages telling me they were on their way but it was over 45 minutes after the second call that they finally showed up with my cold food. I called and complained to grub hub and even offered to send them the voicemail and asked for a refund and they refused they said they could send a 10% off coupon I said don't bother I won't be using your service again. It's one thing of someone is late once in awhile but when it's good and 50% of the time and the management does nothing about it then that is unacceptable. I will not order from any company that uses only grub hub or they will never improve. I will only go straight to another ap or straight to the restaurant and ask if they use grub hub and tell them of any complaints using them..Version: 2022.8
✓ Not using Grubhub againReally disappointed with the service I got today. I ordered food and received an update that it was delivered but I never received a phone call from the driver . I attempted to call the driver with the number the app provided but I would only get a me voice message to try calling the diner again (which had a different number so I thought that was weird). After multiple times I tried calling the place I order from in which they said they could not help me get in contact with the driver and that I would have to call Grubhub. While switching between apps I happened to open my email and saw an email saying the the driver attempted to call me (using an old number that was not set as my default on my account) and to call the number provided in the email to “avoid further delays from my food” . So I called and was told that the driver called, could not deliver so drove away and that I needed to update my account even though it was updated and my correct number was set as the default . They said they could not refund me and only offer my 50% off my next purchase which means nothing to me because at the end of night I ended up without my food and no solution offer to try to deliver it again and paying for something I did not received with no explanation on why my default number was not use to call me when it was never an issue in the past. Highly dissatisfied and deleting app..Version: 7.40
✓ No way to know if the order was actually placedI’m not doing a one star review because I understand this doesn’t happen every time, but the experience was so bad that I’ll probably never use GrubHub again except to drain a non-refundable gift card. My partner and I decided to use Grubhub to order a really nice meal at a steakhouse. I was surprised when I placed the order to see it would be ready for pick up in 30 minutes despite being placed during the dinner rush on a Saturday night. So we go to pick it up right when the app says it will be done. Right as my partner goes inside to get it, I get a call from GrubHub telling me the order was cancelled. She comes back to tell me that the hostess said they were too busy for Grubhub and they wouldn’t have confirmed any order given that they weren’t doing any takeout that night because they were at capacity. The problem here is that Grubhub just takes your money and hopes the order is filled. If it isn’t filled, you just get your money back. So when you spend 30-40 minutes waiting for your food, you have no clue if it’s actually being made. During that time you’ve wasted thinking your order is being prepared, you could have just ordered from a different restaurant (or used an app that actually confirms their orders with restaurants). And of course there’s no sort of compensation for Grubhub’s poor design ruining your evening, you just get your money back. I won’t be a returning customer..Version: 2022.27
✓ Why is this in the Canadian store?Why is this app in the Canadian store when it doesn't even allow for Canadians to use it?.Version: 3.0
✓ Crashes too oftenCrashes when I try to enter an address..Version: 2.98
✓ HorribleIdk how this app is rated so high they must of paid someone to get app over 4 stars because EVERY time I’ve tried to use grub hub it takes atleast 2 hours to get the food. Not to mention they mess up the order almost every time. First time I ordered a simple pepperoni pizza. When I got the pizza it arrived an hour and 15 minutes past the expected time and the pizza was missing cheese. We called grub hub to let them know they said the wouldn’t refund the money because it was the restaurants fault. So called the restaurant and they told us it’s how the pizza was ordered thru grub hub. In the end I never got even a sorry nor a refund. About a year passes by and I decide to put some trust in grub hub and go for round two. And Again my cheesesteak I ordered came an hour and 15 min later the the expected hour wait. ( 2 hours and 15 min to get my food from a restaurant that’s 10 min away from my house) called and they told me sorry but some one had to physically go to the restaurant order the food, wait for it to be made then driver it. I called the restaurant and they said the didn’t even do business with grub hub any more because they made so many mistakes. WHY would grub hub still offer there food still. And if you do atleast give an accurate time table for delivery. WILL NEVER USE AGAIN Suggest you do the same! - Overpriced delivery/service fees - Horrible customer service - Extremely long delivery Times.Version: 7.54
✓ CrashesCrashes all the time and I think it only works in the US, not in Canada.Version: 2.97
🙂 Grubhub: Food Delivery Positive Reviews
Grubhub: Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Grubhub: Food Delivery.
⛔ Grubhub: Food Delivery Problems
