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KAYAK: Flights, Hotels & Cars App Complaints & User Negative Comments 2024
KAYAK: Flights, Hotels & Cars app received 107 complaints, negative comments and reviews by users. Have you ever had a bad experience using KAYAK: Flights, Hotels & Cars? Can you share your negative thoughts about kayak: flights, hotels & cars?
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KAYAK: Flights, Hotels & Cars for Negative User Reviews
✓ Bag measurement toolDoesn’t show on iPhone 6 even though the iOS is 12.0.1.Version: 95.0.0
✓ Worst experience everAvoid at all cost.Version: 79.0.0
✓ Flight trackerDoesn’t keep you updated. Says a flight has left and is still on the tarmac.Version: 184.0.0
✓ Ok for searching flightsUsing this to compare flights. Works ok if you know how to work around the issues. Airlines are smartening up and for example offer very reasonable prices until you discover that your first checked bag, your hand luggage, your meal and who knows what else all cost extra, so to really compare apples to apples gets harder and harder. Also, what I don’t like are the constant nagging to register and constant app updates that seem to bring no new functionality (and it’s fine, if it does what it needs to do I don’t need an update - but it seems like I’ll be able to price compare my baggage cart, coffee, travel literature and parking garage soon once the developers run out of ideas) and just seem to be done to remind people to use the app..Version: 72.0.1
✓ Terriable when you want to change flight scheduleWanted to change flight schedule. First the agent told the change is done, and they charged my card for the change fee. But never receive any confirmation. After I called back a few days, they told me the booking is not successful, I asked why there’s no notification for that, they told me they don’t send any notification, I should call back to find out. What?! Then I have to make another change for my flight. And this time, their agent made another mistake, instead of change both of the passengers tickets, they change only one! The agent told me that they can not do anything now, but their manager will call me back, but I never receive any call. Will never use them again..Version: 125.0.1
✓ Bag measuring featureRubbish..Version: 95.0.0
✓ Be Careful Using KayakAt least one of Kayak’s trusted partners that they include on their site is a company that is known for criminal activity and has a BBB rating of F and review of 1 star. GoToGate are scam artists who make money off of falsely claiming flights are cancelled and telling you that you have to pay them to request a refund from the airline. There are many newspaper articles that will show you people often then get denied the refund or GoToGate will take a cut..Version: 202.0.0
✓ Could not use app without lengthy sign upMight be a good app but I’ll never know. Why do I need to connect account to my personal so email etc.Version: 165.0.0
✓ FiltersFilters are not flexible enough to suit me.Version: 198.0.1
✓ UnsubscribeYour app will not accept my wish to unsubscribe from a trip that I am no longer going to take. It keeps waiting me to sign in..Version: 177.0.0
✓ Not competitiveWay more expensive than competitors..Version: 170.0.0
✓ No rate guarantee!!Rented a car in Edinburgh. Got the rental counter and they would not honour the price or the rental. Checked the terms and conditions and Kayak does not guarantee the rental rate. It’s useless to have a company you can’t trust with your travel plans making your reservations. Look elsewhere..Version: 90.0.0
✓ Just a search engineBasically a search engine and sometimes doesn’t update as fast as Google flights. I don’t see the bonus of using the app instead of just Google tbh.Version: 212.0.0
✓ PostcodeRefuses my postcode so can’t book HELP ME! Also had trouble locating a boarding pass once Id got my printer working so didn’t print one in the end.Version: 111.0.0
✓ False advertisingI have been trying to book return trip from Canberra to Melbourne for a family member and it has been a hell doing it. It’s advertised for $329. As soon as I select the flight and proceed to next step it says the price has changed to $369. That was fine. I was will to pay that amount so I proceed to next step to purchase and it crushes. I try again after 19 minutes and it’s still advertised for $329. I proceed again and the same happens again. This happened like 5 to six times so I gave up. First I would like report the matter to the Australian Consumer Council for falsely advertising. Thank you..Version: 184.0.0
✓ They don’t sell kayaks. Or even canoes.Seems to be misleading as they don’t sell kayaks..Version: 208.0.0
✓ Not accessible with voice overIt’s not the best app for voice over users.Version: 214.0.2
✓ App forgets your search in 2 secondsTried searching a number of times with various filters. The app shows you what you want to see, but when you select a specific package, it shows you, then in less than 2 seconds changes to show you options you were not looking for. In my case it went from 10 day durations to only showing 3 day durations, and not showing every provider..Version: 130.0.0
✓ Harassing inbox connectionHi, Please stop harassing me to connect my inbox. I’ve been using kayak for over 10 years and have clicked probably close to 50 times declining to connect my inbox. Please allow us to permanently say no; you won’t get free access to my inbox, not happening..Version: 203.0.0
✓ Ugly new logoVery ugly new icon on update…..Version: 188.0.1
✓ Custom tab booking???This was a great website, then app, and now it’s awful!! The latest update changed bookings direct with airlines to be in custom tab instead of taking user to their preferred browser. What that did is now none of my prefilled credentials work. I used to book within minutes now it takes me hours to remember my login. I simply now just look and then go on United and book direct. And in terms of search algorithms it’s now much worst. Used to find cheap flights but now for some reason most expensive go first. My eyes hurt to see this. I literally have to sort by cheapest every single time. Like really???!?! These days Google flight started to make more sense and shows you approx prices for your dates when select dates. You guys need to go back to the drawing board or your earlier releases..Version: 188.0.1
✓ What does HAND LUGGAGE mean?What exactly does HAND LUGGAGE mean? To some airlines hand luggage means an under seat personal item and conforming carry on bags cost extra. Viva Air will sometimes gives away checked baggage (which costs them money in labor to load and unload) but always charges for a bag in the overhead bin just to screw their flyers. American and Copa only charge for checked bags. Southwest doesn’t charge for a checked bag. Then the rules are complicated by if the flight is domestic or international. I did not buy a well priced flight because KAYAK used the undefined term HAND LUGGAGE. One star, sorry. That failure to define terms cancelled all other stars. Fix it and I’d give 5 stars. Imagine if hotels were priced like airline tickets. Want bedding on your mattress? Extra. Want a pillow? Extra. Need a second key? Extra. Toilet paper? Extra. Towels? Extra. In room locker? Extra. The airlines have made flying a miserable experience. KAYAK: Define Hand Luggage exactly for every airline and flight..Version: 162.0.0
✓ .Version: 18.0.0
✓ No starsI spent hours on this app trying to book numerous flights and I found what seemed to be a fantastic deal, for 2 flights. At the moment I found the flight I had to call the agent/provider direct. According to them the flights would cost almost £500 more, even though the price was advertised cheaper on Kayak. Misleading, false advertising and a waste of time..Version: 107.0.0
✓ TerribleTerrible app to use. None responsive 90% of the time when asking it to sort by price. Searched for business class flights then when trying to combine this with hotel, it keeps reverting back to coach seating assignments making you think it’s a great deal!!! Awful!!!.Version: 100.0.1
✓ For shameFor shame on Kayak for creating such a promising world - just to have the “sister contacts” add on up to €100 once on that site! Shame!!!!! I would like to understand why I should keep trusting you. I have actual pictures of another painful process through your site. Please contact me - i would love to give helpful feedback. So disappointed xx.Version: 90.0.0
✓ Remove scam websites from your appKiwi.com is an option offered in your booking. I read they are a fraud company..Version: 219.0.0
✓ Scam - STAY AWAY !!!I booked the flights with them and never got tickets, they have no contact number or no one is willing to respond the complaint..Version: 191.0.0
✓ Good app BUT …Two biggest critiques: you can’t cancel a price alert (you’ll continue to get emails every morning forever!) and the app doesn’t catch all flights even for the airlines it features! E.g., we received daily updates on a cross country round trip over the winter holiday including American Airlines. But Google Flight tracker (and I don’t like Google company) dound is an AA flight over $100 less over a span of two days. We confirmed on AA website and grabbed it on day 2, but Kayak never presented that flight despite Exact same date and cities!.Version: 219.0.0
✓ Not best anymoreDon’t use it. Even if you use it. Check for prices directly with the airline online. I find them cheaper than the travel agents Kayak send you to. All these travel agents are cheats and charge you here and there extra for all services. I have been using Kayak for some time now. Recently I am noticing that most of the flight tickets Kayak is showing are from small travel agents who are taking the prices directly from airlines and charging little bit more and presenting it on your search. Your searches don’t show the real prices from the airline which are cheaper. Kayak doesn’t show the airline prices. Is this done on purpose? These travel agents are not only are putting out higher prices, they are charging for all services including ticket cancellation within 24hrs which is free with every airline. More and more I find searching on this site for flight ticket useless..Version: 214.0.2
✓ No iCloud email connection????Downloaded this to use with iPhone and Apple Watch but astonishingly no way to connect to iCloud email account??!? (Google and Outlook are fine, but this is an Apple store item???!). Fine, I can forward emails, but why ultimatum functionality not included? Also, why is not possible to add a trip manually? We just changed flights to go earlier, this doesnt feature in the original email booking. Overall v disappointing..Version: 97.0.1
✓ Disagree with some recent changesI used to love Kayak, both the app and the website, but I’ve found some of the recent changes when searching for flights to be confusing and I’m yet to like them. For example, I used to be able to pin a flight, and I used to be able to save a flight to a trip. Now I can bookmark a flight, but it goes to a trip it specifies, and not me. I felt it was fine that way it was and I’m afraid I can’t understand why some of the changes were done..Version: 89.0.0
✓ DisappointedHello I am wondering why you falsely advertise the booking price? The flight prices you show make sure to let you know that fees and taxes included and if taxes are applied then it had to be based on a fixed “deal”. I just tried booking a flight today and the price with “fees and taxes included” so I clicked view deal and it just took me to the airlines actual website asking me to enter all the flight details. I though that might be an error so I tried again. This time it did show the flight but now the price which originally said $497 now shows $1,239. This seems pretty shady on your part since you clearly are compensated from the airline when their fights are booked through you and then you basically advertise click bate and wastes people’s time. Thanks for nothing..Version: 135.0.0
✓ Scam alertI used Kayak to buy a ticket to Italy for a trip in August. At the time of purchase I was offered three options and I chose the one that offered the opportunity to change the ticket by paying additional amount at the time of purchase. A few weeks later I needed to change the ticket because of cancer treatments which require me to travel with a companion. When I initiated the process the Kayak partner Chatdeal responded that I can’t actually change the ticket until 24 hours before the flight and by the way the ticket was sold as non-changeable so there will be an additional $570 fee and no guarantee the change will go through or that there won’t be additional fare difference charges. DO NOT TRUST KAYAK OR ITS PARTNERS WITH YOUR PURCHASE..Version: 211.0.1
✓ Companies recommended are terrible.I used to use kayak a lot. Recently they recommended a hotel company “Traveluro” I tired to book a hotel. I got a “error” message twice. I never received a confirmation or email so I assumed it didn’t book the hotel. I had to use another app to book. Well, I check my account and I had been charged TWICE with no confirmation number. Then I get a confirmation number 20 hours later! I get refused for one night but it’s been a nightmare trying to get my money back. I even called the hotel directly to explain and they said all Traveluro had to do was calll to cancel and they would approve. Traveluro has been giving me the runaround for 3 days!! Beware!!.Version: 172.0.0
✓ Worst experience ever!!!Will never use Kayak again!!!Lost my money and their customer service is the worst!!!.Version: 203.0.0
✓ Stop using dodgy travel agentsAllow us in the search to use real branded agents or book direct. Don’t switch and bait us with overseas dodgy brands ..Version: 178.0.1
✓ Can’t create a trip???Have tried to create a trip on the app and as soon as I select a start date different from the current date the app freezes and crashes. I had alerted the developers/creators of the app. Just updated my app and still the same issue.Version: 92.0.1
✓ Missed an opportunityYou introduce widgets… but only for price alerts. Had to take this rating down a notch for the simple fact that you didn’t even try to create a widget for things like flight tracking or saved trips... the two things people use this app for mostly.Version: 145.0.0
✓ Don’t trust this appPlease do not trust this app. Don’t even consider the predictions. I lost 700$ by trusting..Version: 97.0.2
✓ Sign up broken & Cannot access the app without an accountThis app is unusable because it forces you to sign up & the sign up emails with the link don’t work. I’ve tried 4 times & there isn’t a visible way to hide the sign in page..Version: 141.0.0
✓ Doesn’t compare all optionsAs a fare comparison app, Kayak lacks one of the most important features - it doesn’t compare whole of the market, which in my view makes it unfit for purpose altogether. I’ve just noticed the difference between fares here and on Skyscanner and realised that all the low-costers are quietly excluded from the equation. Not good Kayak..Version: 165.0.0
✓ Wish I could give them negative starsAbsolutely the worst customer service. Bought the travelers insurance and got into a wreck 7 days before my international trip, I broke my leg, hurt my back, and neck. They wouldn’t help me get a refund for my flight or even try to help me in any other way. They kept saying they needed a higher up to handle it and that they would contact me. No one ever did. I tried everyday for 2 weeks and still got zero help. Now it has been almost 6 weeks and still no help. I will never spend another dollar through kayak and recommend no one spend another dollar with them. Buy it through the airlines because they are easier to deal with and that’s saying something because of how hard they can be..Version: 176.0.0
✓ Why can’t i view my results in this app by priceAscending or descending? why can’t i view by rating order?.Version: 218.0.1
✓ ScammersThey took away my home my family and everything i own.Version: 193.0.0
✓ Worst customer service everI booked a hotel through Kayak and when I got to the hotel, they didn’t have my reservation. Kayak told me to book the room as a walk in and then the rate will be replaced in the morning with a call to Kayak. I’ve been on the phone for over 45min with them and they completely contradicted what they told me the previous day. I had to jump through many hoops and the operators I talked to were terrible, contradicted each other, and in the end, were extremely pushy into talking me into not cancelling my reservation, which is giving me a headache. One of the absolute worst customer service experiences I’ve ever had, and it’s still unresolved. I had to pay for my hotel room twice in the end! I cannot recommend this app. Use Expedia instead..Version: 108.0.0
✓ RubbishFlights - same search gives same results - fine - but when you go to the booking website it says flights no longer available. Try same search on kayak again and voila! Same (unavailable) flights displayed again Clunky and slow and ultimately a waste of your time. Cars- select a rental option and go to rental coy booking site - guess what - times for pick up and drop off changed, and price higher due to airport surcharges not disclosed in search results Total rubbish - save that I suppose it at least gives you an idea of airlines flying routes you are interested in - if you're prepared to waste time inputting all the search query info first..Version: 19.0.3
✓ IPad app has some frustrating quirksOverall pretty good site but some infuriating issues on the iPad (a recent iPad), like trying to book a holiday and impossible to enter the kids’ age because of some formatting issue. Very frustrating and you would expect something Kayak, which has been around for years, would have sorted by now..Version: 206.0.0
✓ Not so good nowThis app was very good and in particular the itinerary feature. But that has been changed and is now useless. There seems to be no integration between the Kayak web site and the Kayak mobile app. The offers suggested are limited and bettered by other sites. Quite a pity..Version: 207.0.0
✓ Garbage appNo option to give zero stars, I had to give one.. I wouldn’t use Kayak to book a cup of coffee.Version: 188.0.1
✓ Horrible! This app ruined my plansI was planning a trip for four to Detroit and made reservations to kayak. The only issue was that because kayak says they are just a third-party you will not get any assistance from anyone when they don’t process your stuff. After making a payment I had to wait three business days plus a weekend in order to find out that they had canceled it the moment I even booked it but yet I was charged for the reservation now I only have three days to book a flight, and the price for the flights now are three times more than what I was going to pay so I will never recommend this to anyone go onto the airline and use the airlines website. Also, if you use Affirm, you will be put in a loan trap..Version: 216.0.0
✓ BrutalThe app told me that there is no airport in Halifax and that there were no flights anywhere from Moncton NB.Version: 146.0.0
✓ Pire experienceNe faite jamais affaire avec cette compagnie pour louer une voiture Vous aurez des frais d’assurance et un depot De securiter exorbitant quand vous allez chercher la voiture.Version: 219.0.0
✓ Don’t use there recommendationsAt check out used there recommended travel agency MY TRIP it’s a complete disaster ! Sent me the wrong ticket dates , try to call to alter then 200 people in front of me on the phone que! Constantly sending emails to change my dates no response ! NO RESPONSE !.Version: 189.0.0
✓ Links to unreliable sitesNever using this app again , It just sends you to another site , just use google , I looked up the flight through this site they sent me to last minute site and have been waiting now three days to have my booking confirmed but they have taken the money already. Only way to get in contact with last minute is calling only and they hang up if you are on hold longer than 15 mins..Version: 171.0.0
✓ Total rubbish for tracking flightsWe went to airport to pickup friends and the flight was diverted an hour beforehand but Kayak flight tracker still showed they had landed at Melbourne. Rubbish functionality..Version: 201.0.1
✓ Not trustworthyI no longer trust any airline or booking agent. I went to book a trip for 5. Find everything that meets the requirement and get a message to say the flight is no longer available. I run the search again and the same flight comes up albeit at a price jump of $4000!.Version: 194.0.1
✓ Where are the daily prices as advertisedI watched a TV advert saying that you could view at a glance the cost of each flight per day. I downloaded the app for this reason however it would appear to be false advertising as this option does not seem to apply to the mobile app..Version: 115.0.0
✓ HorribleThere’s bad. Then there’s worse. And then there’s Kayak. The app is unstable, crashes frequently. Switch to another app and return: Boom! all you progress is lost and you can’t return to where you were. Do yourself a favour and stay well clear of this hoax..Version: 125.0.1
✓ Stop asking me to rate your appKeeps asking me to rate the app, pretty annoying. How about I just use it and you make your percentages and call it quits..Version: 113.0.0
✓ BEWARE!Up to this point, I have book many of hotels and flights with no issue. kayak has been my go to app for booking trips. BEWARE of a Kayak partner Vayama. When making flight, Kayak forwards you to a partner travel site for booking. On Kayak, flights are advertised as one level, ie economy class, which includes check-in luggage, but after purchased the ticket are downgraded to lesser class with no check-in luggage. Before booking, I went to airlines site to verify what was included in the economy class. I called the partner and the agents yelled at me. FALSE ADVERTISEMENT! I would recommend for all to check better business bureau. I wish had checked before wasting my money with them..Version: 73.0.0
✓ Can’t limit airlines on alerts. Absolute rubbishSurely if i need to be alerted of the best price, I should be able to choose which airlines i would consider flying on. Apparently the Lowest Fare doesn’t need to do this. I’m getting daily alerts that I can’t use, essentially setting up a spam email! Useless UX!.Version: 77.0.2
✓ Horrible search results!I understand they are just search engine but they recommending travel websites which are outright thugs. I paid $4000 to flight network and got a refund after 2 days. Now when I book with any other website or agent I get $500 premium for same flights. Had I not listened to Kayak I would have got better deal..Version: 138.0.0
✓ Could do a lot more and a good feature does not work.I use Kayak very often to track prices and find the best connections. The “See cheapest dates” function doesn’t work though. If a price is listed for a specific set of days, when you click on it the resulting search is markedly more expensive. Pity it would be an excellent function, but it doesn’t reflect reality and doesn’t show updated/current information. Another issue I have is that you cannot specify different cabin classes for different multi-leg trips. I’d like to able to set e.g. premium economy for long haul flights, and economy for shorter ones. Instead the class is applied inflexibly to all legs of a trip..Version: 127.0.1
✓ No goodHave never got the price advertised, and my settings are for two adults one child, when I am diverted to other websites like Tripsta it has changed to 3 adults with no option to correct..Version: 76.0.0
✓ Use hopper insteadI’ve used hopper forever as I travel monthly. A friend recommended kayak and I have booked 2 trips with it. The first it rerouted my and added another stop without letting me know on a round trip. The second, which inspired this review was a multi city trip. It messed up my reservation and I spent an hour at the help desi fixing it during check in for the first flight. After this story, it rerouted us for our next stop to have a layover in city in the opposite direction without sharing this information to or giving an indication as to what happened to our initial booking. I then went in to move a flight time after already paying for the insurance, I looked up how to do this on their app and when I hit “change” to see other options it simply DELETED our flight reservation with no notification or prompt warning us. We were not given a refund or other alternatives to switch back in or change flights. If you were wondering they do not have customer service as they say you need to contact the airline for assistance as they are only a third party site. For our flight home it has moved our reservation to the following day when I work and with another timely layover. I genuinely never write reviews but I hope this saves someone the trouble 😊.Version: 179.0.0
✓ SadI can’t open the apps.Version: 216.0.0
✓ Why changing my app logo to rainbowDidn’t ask me to change the app colour to rainbow why forcing me to have rainbow colour.Version: 188.0.1
✓ Phone app not workingPhone app isn’t working at all..Version: 215.0.0
✓ Freeze after latest updateThe app freezes and crashes after the latest iOS update.Version: 70.0.0
✓ Outsourced!Was outsourced to economy bookings…. Not a reliable company.Version: 176.0.0
✓ Great AppIt's a great app, with a good interface, just that it needs to be updated consistently with fairs to offer authentic rates..Version: 21.0.0
✓ WidgetsSwiped down after I placed 2 flights in the widgets and they don't show up. Update needed or I'm the only one that is experiencing this?.Version: 88.0.0
✓ Good in theoryKayak seems to think it’s ok to show the prices for airports around an hour drive of the one you have chosen, Ballina in place of Gold Coast, Avalon in place of Tullamarine/Melbourne very sneaky and easy to be tricked.Version: 84.0.0
✓ Very unsatisfactory customer serviceI booked flights through kayak and one of their reservation companies they source to. We did not buy the cheap tickets, we preferred a Better route over lowest price. The company (MYTRIPS) correctly booked 2 of our 4 flights. They incorrectly booked the other two. We sent time stamped info to the reservation company of our original booking and were given the run around on the phone. They told us to email the time stamped photos, Acknowledged their mistake but still refused to make the change. We will not use kayak again since they are willing to use companies that provide such poor service. We had to buy another ticket to correct their first mistake and we had to rent an additional night in a hotel because of the error in the next ticket..Version: 211.0.1
✓ CrashesCrashes every time I try to create a new trip when I select a date. Useless app..Version: 102.0.1
✓ Worst experience everThis app is fxxxxxx pure trash.Version: 142.0.0
✓ Beware of “trips” portion of AppI have used kayak for a long time but recently had a very terrible experience and will not be booking flights through kayak anymore. Beware of the “trips” portion of the app. I bought a flight through kayak and it was added to my trips. There were changes to my flight, but my trips still reflected the original times, even though I used kayak to purchase my flights. Long story short I ended up missing my flight and paying lots of money in change fees. It’s odd to me that the company automatically lists the flight you purchased through their company under “trips” but do not update the flight information if an airline changes flight times. Even when I missed my actual flight my app still said “4 hours 27 minutes until take off”. Super unfortunate end to a trip, but learned my lesson to never book with kayak again. Also, when trying to sort and talk through this issue, I was unable to speak with anyone from kayak. The closest contact to a human you can get is through an email..Version: 83.0.0
✓ Waste of time, bad serviceI attempted to use kayak for the first time the other day. I found a great deal on a flight and booked it, only to wake up the next day to an email from kayak saying the flight couldn’t be booked. I researched the flight on the airlines website and it is a real flight with available seats for booking. I responded to the email asking for more detail as to why my flight couldn’t be booked because the alternative flights they offered me were significantly more expensive. Kayak didn’t bother responding to my inquiry. I will not be using kayak again if they are not willing to back the companies and the prices they allow to advertise on their website. Also, if they allow fraudulent companies to advertiser on their site then I can’t trust using this site again..Version: 181.0.0
✓ Fake rates showing in kayakI just found a flight from Buenos Aires to Bcn flying by Turkish Airlines at u$ 1042 each ticket, when I press to enter the price is u$1700 That’s means the price showing there doesn’t exist or I don’t know where it is! Just wasting time to enter and see the price doesn’t exist.Version: 215.0.0
✓ Won’t use Kayak again after being Scammed by TraveluroI used Kayak, chose Traveluro, got all sorts of confirmations through text and email that my hotel was booked, paid for and confirmed. After getting to the hotel, my reservation was never made. I sat on hold for almost an hour, talked to someone, got put on hold and then got disconnected. Ended up having to drive 5 hours home after the concert, having to sleep an hour at a rest area. Called them back when I got home and said I would hear something within 48 hours. Haven’t heard a word and now I’m fighting to get my $180 back. So to anyone seeing good deals from Traveluro on Kayak, pass them by..Version: 192.0.0
✓ Not That NZ savy!A good effort! But few issues: rates are in US$! It is a bit of a pain to have to go back and forth to the calc and translate the currency in NZ$. Next : crash often The calendar is not stable difficult to set a date between two months Looking forward to next release!.Version: 0
✓ Terrible user interfaceKayak app used to have much better user interface, this version is just terrible! 1. When selecting flexible dates flight options are displayed as a list, instead of table. Who wants to go through the list of hundreds of flights ... one needs to see table w dates first 2. Starting page in app - minimalism but reduced functionality. One has to click/tap on various menus etc .. and at the end one can not see what options are selected .. eg. flexible (+/- days) dates, biz vs economy ... alternative airport ... nothing is visible Summary, this app lost its value when interface was changed. I still use kayak but only on my laptop.Version: 78.0.1
✓ AnnoyingSo annoying that every time you press back you lose your search rather than going back to where you were last at..Version: 213.0.2
✓ Beware of companies included in searchI am disappointed kayak includes car rental from the Latvia company Discover Cars as they are not honest. From kayaks website, I booked and prepaid from Discover Cars a car that I could cancel 3 days before pickup. I cancelled 2 days after booking when plans changed and was informed they could only issue future travel voucher — not my money. I checked my credit card and they had placed 2 pending rental charges on my card for the same car. I contacted Discover Cars and they credited one pending charge and offered future travel voucher for approx same amount as my 2nd pending charge (that should not have been made in the beginning). They refuse to acknowledge this 2nd charge tho I have sent them 2 pics of the pending charges from credit card statement. Only wish I had read reviews before booking with Discover cars as web is full of similar complaints. However, I trusted kayak and assumed they checked out companies they represented. Never again!!!.Version: 159.0.0
✓ Kayak + Skyscanner: Bait and switching now...Posted the same bad review for Skyscanner too: A few years ago, I stopped using Momondo because it would advertise flights for one price, THEN raise the price AFTER you input your credit card information. Kayak (and Skyscanner) isn't that bad, but for the last month, every time I've checked a price for the EXACT same flight for the EXACT same date, it advertises the same "bait" price, then after clicking on the adjacent link, the price doubles, then triples. Not sure why you'd advertise a one-way flight for $254 FOR A MONTH, but then increase it to $720. Shouldn't you stop the BS bait price on the umpteenth search? Should I blame the cookies? And you must realize that customers can actually search a plane's seat availability, so the claim that the seats are limited is tired, not just dishonest. So, way to go, Kayak. You're just as useless as Momondo and Skyscanner now..Version: 109.0.0
✓ Stopped workingNo login UI option from the app?! Makes it useless.Version: 179.0.1
✓ AvoidAvoid at all costs just book through the flight provider and use this to find cheap deals. Do not book with them it’s not worth the hassle.Version: 210.0.0
✓ Website is great. App not so much.We’re planning a wedding. The app, despite specifying dates without the option of plus/minus one day, it’s just factored in without making it clear that they have done that. You have to be smart enough to check dates, for day scouting out a destination wedding venue. Which sounds stupid since dates are obvious. But you give us a cocktease of flights extremely by one day off from correct travel plans and it’s not until we double check that we are disappointed. Appreciate all that you do, but you need to do better. On your website it’s quite clear if you’re adding a day either direction. On your app you just do it and don’t let us know. You have to assume we are stupid and won’t double check until the point we book. Bc that’s what most of us are. Stupid..Version: 131.0.0
✓ Outdated Covid informationOverall reasonable app from my short experience, though the Covid restrictions/quarantine entry information for many of the Asian countries is outdated by a few weeks to a month. Having a section on choosing where to travel based on covid restrictions is a great idea, and right now things are changing pretty quickly, but it would be more useful if it were updated regularly for that reason..Version: 184.0.0
✓ Terrible references don’t buy tickets hereHi, I used kayak to book my tickets for last December india trip. It was a around trip through Qatar airways and due to Covid protocols my return ticket was cancelled and Qatar issued refund as its Covid protocol. The refund went to the website for which the ticket was taken. I thought it was kayak but Qatar airways said it a website called flyfar. Kayak directed me to their and I took not the cheap but the kayak recommended ticket. It’s been 7 months since flyfar has not even responded and Qatar airways is saying refund is issued. I have been scammed for around $600 though kayak. Please don’t use the app/site to take ticket use and agent..Version: 188.0.1
✓ Racist pricksHere is your 1 star review for not showing flights to russia you racist pricks.Version: 189.0.0
✓ Horrible first experienceI decided to rent through kayak and reserved a car for 4pm and paid the booking fee ($18). I arrive to the location only to find they were closed. Why would you allow me to rent a car and take my money if the location is closed? The employee inside comes out and tells me to use the airport location. Fine. I rebook another vehicle for the airport location and pay the booking fee again. They gladly accepted my money online but when I arrive to the airport I’m told I can only use a credit card. (I use debit) I’m not entirely familiar with renting vehicles, but it’s completely BS that you guys would allow me to book under these circumstances. I’m in the process of getting my money back but I can for sure say I won’t use this again..Version: 111.0.0
✓ Shows different prices on different mobilesIt shows different prices for the same airline and tickets on different mobiles.Version: 185.0.0
✓ Good deals, badly laid outNo option to set distance from city centres, attractions etc. The browser setup within the app is frustrating as you always press the wrong back arrow to edit your Dates/destination. Also doesn’t save any previous preferences/filters so you have to do all over again. Please improve.Version: 101.0.0
✓ Useless for car rentalIt should give a full quote price for booking (including insurance, extra drivers, etc) without needing to enter your full details first, kinda like EVERY other car rental site/app does. Not fit for purpose. Uninstalled it immediately. Do better Kayak.Version: 192.0.0
✓ Inaccurate pricesWhenever you put 2 adults in the search options, it takes to the airline website and the price is now double. Why? Because the price was for one person..Version: 208.0.0
✓ Missing Obvious Flights for No Apparent ReasonThis is unacceptable: it’s completely missing certain flights. For example, checked for nonstop flights from PDX to LAS on May 27th -it completely omitted three flights from Alaska Airlines. But, it showed one Alaskan flight that involved a transfer. And no, the directs were not sold out, not even close. I tripled-checked that there weren’t any parameter issues. I’ve suspected this in the past while searching for flights, but didn’t have this confirmation. This is literally the most important thing about a flight booking website -to show all options -and it failed. App deleted..Version: 85.0.1
✓ Works but it’s a little sketchySo I realized after buying tickets through Kayak that Kayak is basically a curator for a bunch of possibly sketchy online travel agencies. Some data doesn’t get transferred over properly, your “My Trips” tab doesn’t always reflect what’s actually going on with your trip, and they completely absolve themselves from all responsibly once you buy tickets from whoever they linked you to. It’s not immediately clear who you’re dealing with unless you’re looking for it, because everything is still wrapped in Kayak’s branding and chrome. Hopefully, I won’t get screwed over by the company I bought tickets from. But I don’t feel good about my experience using Kayak as a service and will refrain from using it again, regardless of how my trip turns out. I’ll come back in a few months to update my review to reflect the end result..Version: 96.0.0
✓ VoiceOver AccessibilityAs a blind person, this app is an absolute disgrace. Half the buttons on the main screen have no text label so VoiceOver has no idea what they are. For some reason, I can't press the "one-way" or "multi-city" buttons when booking a flight. Basically at some point, this app went from being my go-to flight booking app to absolutely useless. The most basic of accessibility testing would have caught this..Version: 207.0.0
✓ Alerts are not accurate.I like the format of this app, however every time I set an alert and go to check it that price it is never there to take advantage of. It’s always a few hundred dollars more than what the alert says. What’s the point of having an alert if every time you click on it the price has changed, and this is not once or twice it’s each and every time..Version: 83.0.0
✓ Very disappointedI have been watching my alerts for more than 4 weeks and it has been consistently incorrect. It feels more like marketing stunt than a serious prediction..Version: 192.0.0
✓ EdreamReally this is good app but shame for kayak let the EDREAMS sale ticket on this app they’re never answer any call and never refund anyone see my Review be care don’t buy a ticket from edream if something happen to your flight you never get answer from edream Thank you.Version: 200.0.1
✓ UnreliableGreat when it works. In 2018 I had many problems, now fixed. Jan 2020 Kayak cannot find any low cost flights Rome to Paris - something is very broken. Easyjet Vueling Ryanair all have so many flights, but have to check each app or website.Version: 126.0.1
✓ Useful toolVery handy to find the best flight for you Lots of pluses and a few minuses eg dreamworld travel seems to have a monopoly on every flight and their customer service is appalling. Needs a exclude button for providers. I’ve used many times and I will use again.Version: 177.0.0
✓ DO NOT USE IT IS A SCAMBooked an $800 fare, went to ask for it to be refunded, the agent framed it to me that it would cost me $10 but I’d get it in credit and the rest credited to PayPal. Then when I went to ask where the money was they said, no you get $10 credit and they kept the rest of the money and told me it’s in their terms and conditions. Absolutely disgusting! Also no way you can talk to anyone it’s all via robot. How places like this can operate legally is beyond me..Version: 207.0.0
✓ Not badPretty good app showing a lot of promise but I note that it does not show Jetstar flights in New Zealand when you do a search.Version: 0
🙂 KAYAK: Flights, Hotels & Cars Positive Reviews
KAYAK: Flights, Hotels & Cars works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact KAYAK: Flights, Hotels & Cars.
⛔ KAYAK: Flights, Hotels & Cars Problems
