- 50.8LEGITIMACY SCORE
- 52.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
VIP Access for iPhone App Complaints & User Negative Comments 2024
VIP Access for iPhone app received 108 complaints, negative comments and reviews by users. Have you ever had a bad experience using VIP Access for iPhone? Can you share your negative thoughts about vip access for iphone?
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VIP Access for iPhone for Negative User Reviews
✓ Doesn’t authenticate the user before opening!This “security application” allows anyone who has an unlocked phone open the app without authenticating it. Unbelievable. This is the only token application that doesn’t have this security feature. I will tell my bank that I do not trust it..Version: 4.3.3
✓ Do they not have talent?Was annoyed we had to start using this for work, but push notifications made it easy. Within the last updates they removed push notifications. Are the members working on this app not talented enough to have a simple push notification that has been in existence for year and is in every single app. I know this may sound harsh but either they need a leadership change or need better developers because this is just sad..Version: 4.2.9
✓ Push Verifications Not Working With Norton AccountAre the push verifications supposed to work when signing into Norton Account? If yes, they don't work for me. If no, then that's not a great advert for this feature, is it? Also, if the push verifications were working, could they be acknowledged from the Watch?.Version: 3.1
✓ Excellent App but beware!Fantastic application that gives you a real sense of security on your ebay and paypal accounts but the only downside which i have just experienced is that when the app gets updated of for some reason your iPhone re-sets its self you have to start again with the app and activate it again giving you a New Credential ID meaning you cannot access either PayPal or ebay accounts. Paypal was straight forward asking you a security question and allowing you in to be able to deactivate the old code and activate a new one - ebay however is a bit more tasking especially if the phone number assigned to the ebay account is wrong..Version: 0
✓ Credentials Missing!I have used this app for over a year and was pleased with it. However, I just opened it up and all of my credentials are missing! I did NOT update the app. I use this app with multiple services, it is going to be painful to jump through hoops to prove my identity to get these recreated. In the meantime I will not be able to access my online financial accounts. Thanks, Symantec, for locking me out of my own money..Version: 4.2.5
✓ UglyThis app still uses pre-iOS7 graphics and is ugly and skeumorphic.Version: 2.2
✓ Doesn't work in Australia!Don't download if in Aus. Doesn't send promised sms. Would be good if worked..Version: 0
✓ WatchOSHave the app also installed on my Apple watch which I was able to use for 2FA because it would display the same number as the phone app. Now the watch and phone apps display different numbers most (though oddly not all) of the time. The number in the phone app always allows me to log in but the watch one is invalid most of the time....Version: 4.2.7
✓ Doesnt workIt just literally does not seem to work with my bank, so i cant do half the things i should be able to.Version: 4.3.1
✓ 1 StarI thought this was supposed to be a “useful and hassle-free application…” I guess not cause this application no longer works with either of my “work applications” that I use for “work” purposes. The notification never shows up in the “VIP Access” App. Fix this major issue before you loose another customer… because you definitely will if this is not fixed..Version: 4.3.3
✓ No iPhone X screen size supportThere no iPhone X size screen support.. update anytime soon ?.Version: 4.2.2
✓ Doesn’t workIt’s doesn’t sync up and I cannot transfer and I can’t be bothered with calling the bank to call to fix this problem. Bendigo bank please get rid of this.Version: 4.2.7
✓ Can’t get it to downloadI need it to get into my bank app but it won’t download.Version: 4.2.9
✓ Terrible. Avoid unless it’s your only option.Have nothing positive to say about this app. The UI layout is poor, it’s unresponsive and an overall frustrating experience to use. This doesn’t need updated, it needs binned and recreated..Version: 4.3.1
✓ Absolute JokeIf I could give -10 stars, I would do so gladly. The app is buggy, non-responsive, and provides incorrect codes. As a result, I missed out on an important and time sensitive purchase that I will not have the opportunity to buy again. If your financial institution uses this as its authenticator, find a new bank that doesn’t :).Version: 4.2.9
✓ Help I don’t know what to doSo I got a whole new phone and number deleted this app off my old phone now I’m signed out on my new phone and can’t get back in because it has all of my old stuff and won’t let me redo the 2step to even delete my old vip access that I had on my old phone I don’t know what to do but I use it everyday for work to clock and and see my schedule.Version: 4.2.8
✓ Can’t Scan WR from a photo? Why not?Stupid. I had to print the QR code out then use the camera to scan it.. how dumb is that?.Version: 4.2.7
✓ No backup. Lose phone lose accessTerrible implementation. All good MFA apps, such as those from Microsoft, Google, and LastPass will backup you linked accounts so that if you lose your phone, you can install the app on a new phone and gets the MFA codes for your phone. And if you buy a new phone, you better remember to keep both phones until you can setup the app on your new phone for every linked account, which is very inconvenient. Lack of backup makes this an MFA app to avoid..Version: 4.2.7
✓ Only use if you DO NOT want access to your moneyMy financial institution uses this security app and I unfortunately used it to secure my bank accounts. After I upgraded my cell phone, the app would not recognize the new phone and resulted in a 30 day lockout of all my accounts. The financial institution says they have no way to override or fix the lockout and that I just have to wait 30 days. The 30 days is up and the app still prevents me from accessing my accounts and there is not a single technical person at my financial institution that knows how to fix the problem. If I want to access my accounts (and I mean even just log-in to check my balance or see what's been charged to my credit card), I can't. My recommendation is don't use this app!.Version: 4.3.1
✓ Useful but brokenSince IOS6 update, the timer always starts at 30s, so it does not change to the next code on time, so the code shown is unreliable..Version: 2.2
✓ Crashes on launchCrashes on launch, unreliable. This is bad..Version: 4.1
✓ Not necessarily the app’s faultFrom my observations, at least for some vendors, the generated key is appended to the password, and the receiving system is expecting it when two-factor authentication is enabled. This fails when the resulting password string exceeds the maximum number of characters allowed in the password field. So, for example, with E-Trade, you need to limit your password to 26 characters if you want to use two-factor authentication although you can actually use passwords up to 32 characters long. Why? Because you will need room for the additional 6 digits generated by the app. Given the number of negative reviews here, it is strange why this has not been discussed with the vendors and explained to the customers as a potential problem; hence, reduced rating for the app itself..Version: 4.2.9
✓ Works on iOS 13 but no loner works on Apple WatchSymatec sold its enterprise security business to Broadcom in August 2019. Symantec is financially capable of supporting this app - but has chosen to not support it. This reflects poorly on the Symantec brand. Maybe we should take our business to a different company. At the least Symantec should provide paid support - charge per incident. The current lack of support from Symantec is lame!.Version: 4.2.7
✓ IOS5 failureSimply not compatible with iOS5.Version: 2.0.5
✓ PoorI have tried this application. The only sites it is compatable with in the UK are paypal and Ebay. However it does not work along with the ebay or paypal mobile applications for the iphone. So until such times as this is sorted I have deleted this application from my iphone. Good idea in principle just doesn't work for me!.Version: 0
✓ Bring back dark mode.App works ok. As it should. But please bring back the dark theme. With iOS 13’s dark mode, this now sticks out with its bright white background. How hard would it be to add that option back in? Not hard I imagine, since this used to be a setting in older versions..Version: 4.2.7
✓ NOT USEFULI need to use this app now to login to my employers website for employees but every time I open the app on my phone it just closes it. For some reason it will not open on my iPhone 6s& I’ve reported this issue several times to the makers of the app and out IT team at my job and nothing still has been fixed! Super inconvenient when I want to check ANYTHING about work from home 😒.Version: 4.2.2
✓ Provide horizontal iPad appSimple change needed..Version: 4.2.7
✓ PainfulBe warned credential ID changes when phone phone updates - requires a call to the bank to register the new credential ID. Makes internet banking as convenient as going into the branch and withdrawing cash. If your financial institution insists on this piece of rubbish find another bank or demand another system. This is an absolute joke. No one can access your account because you can’t either..Version: 4.2.3
✓ PoorFor a supposed security app their approach is very poor. Why would you not utilize Touch/Face ID with immediate password required. Leaky ship....Version: 4.2.7
✓ No way to provide feedbackApp works well enough. 1 star as no feedback mechanism. This app is in-findable from iOS search. No keyword related to the app works when searching.Version: 4.2.7
✓ BuggyThis app is so stupid I swear, none of the e-tokens are valid.Version: 4.2.8
✓ Security weaknessThis app and others similar were created because of poor security habits and more sophisticated attacks. This app has failed to keep up with the free apps when it comes to user’s poor security habits. 1. Not automatically making the generator blank after XX seconds. 2. No facial recognition on IOS. 3. Since it doesn’t support multiple credentials that also causes some limitations.Version: 4.2.8
✓ Watch issuesHave been using flawlessly until yesterday. I got a new Apple Watch and now it will not load on the watch. Tried to contact customer support and was told there is nothing they can do to help..Version: 4.2.5
✓ Disappointing Mobile experienceThe desktop login worked well but the mobile was clunky. The authentication would not work on the mobile app until I reset my password. I also found that the mobile app believed I was logged in already from another device but that was not true as I had logged off the desktop hours before. From there it just felt like a poor experience in usability from the mobile device. It also doesn’t work well with aggregators..Version: 4.2.7
✓ Ability to use on Apple WatchThis went away with the latest update. Please fix! The inability to use on watch significantly impedes the functionality..Version: 4.3
✓ Works for what I needI use this app to confirm prescriptions that have been eprescribed. It works well for that. I use the watch app and it makes the otherwise clunky process work smoother. I REALLY REALLY wish that they would make a complication for the Apple Watch which would make launching the app that much faster for me and other physicians that need to launch it several times an hour. Add the complication and this becomes a 5-star review..Version: 4.2.9
✓ Disabled my accountThe newest update apparently does not work and resulted in disabling my bank account. After more than an hour with my bank’s tech support, only the codes from their cybertokens would work to allow account logon. No longer using Symantec as my security option for login..Version: 4.2.8
✓ Loss of functionUnfortunately, with this new app update, VIP Access is no longer on my Apple Watch. unfortunately, this has made signing in and using the VIP Access codes. Extremely cumbersome as now I have to carry a phone. I’m stopping in the middle of patient visits pulling out my phone. Scrolling through, looks very unprofessional. I’m explaining to every patient what I’m doing and why the process is now much longer. Sure wish it would go back on my Apple Watch for quick and easy access..Version: 4.3
✓ Not recommendedIf you have the previous version, don't upgrade. This version doesn't work as advertised. Double-tapping the code doesn't copy it to the clipboard. And there's no way to report bugs to the developer - typical Symantec arrogance. Wish it could manage tokens for my two PayPal accounts..Version: 4.0
✓ WorthlessThis app won’t let me download it. This and Bendigo at not even worth 1star.Version: 4.3.2
✓ Pick the best device initiallySet upon my iPad for work….. as I use it for other things at work as well. It has been near impossible to get a second device set up for the same facility.Version: 4.2.7
✓ This makes no sense1. Not password protected 2. Can’t view connections 3. No way to restore connections(say new device) I would avoid unless your job requires it like mine there’s many better alternatives like Microsoft Authenticator that are way more feature rich and beneficial. Just convenient and basic that’s all.Version: 4.2.7
✓ Issues after the updateIt does not pair with my Mac client anymore. The Mac client tries to find the device but doesn’t succeed in retrieving the credentials..Version: 4.2.2
✓ Rubbish!!Does not work with either PayPal or eBay in Australia!!.Version: 0
✓ Never use thisPlease don't use this app because it will block you out of your Pay Pal account and Pay Pal Wil not be able to help you. I called Symantec to help because I run a small business and they wouldn't help me. They said I’d have to post a message on a forum and maybe someone would get back to me. As a small business I don't have the time to wait for a forum response..Version: 4.2.6
✓ Push AuthenticationBeen having troubles with the push authentication to my phone. Attempted to delete and reinstall the app, all my notifications are set to on... still having trouble. No true way to contact app support, they just shoot me over to a FAQ page which isn’t helpful..Version: 4.2.7
✓ Vip accessIt don’t work signing into my Norton account the codes don’t . From Mr orrey.Version: 4.2.7
✓ Since updating won’t link to my Bank app after years !!After updating my bank have struggled with linking this back to my bank app. Buggy and now won’t allow my security to upgrade on my bank app. So now can’t use my ebanking……. Not the best outcome!.Version: 4.3.1
✓ Typical Symantec RubbishI shouldn't be surprised that this app is rubbish and keeps crashing, Symantec make the worst security software that renders computers unusable and they wrecked Veritas when they bought them too. So it seems this app is to the same standard, it crashes more often than it opens. Don't waste your time downloading it..Version: 2.3
✓ So badDoesn’t even work, can’t pay anyone because I need the security token to do so, I can’t even get rid of it on my Bendigo bank, if I wanted to it won’t let me so thanks for nothing..Version: 4.2.4
✓ Utter rubbishI have a secureID card all I want to be able to do is enter the credential number for a more portable solution, it won't allow me to. Useless..Version: 2.0.6
✓ Non iOS 5 compatibleBeware if you are an early adopter this app will not work with ios5 leaving you unable to log into your websites. The makers seem rather slow to update this app too..Version: 2.0.3
✓ Double tapHate the way you cant double tap to copy the security code anymore. So annoying, bring it back !!!.Version: 4.0
✓ Zero starsIf I could give this less than 1 star, I would. My employer decided to make us use this system to log into our account away from work. Since they did this, no matter how many times I download the app, register, go through all the steps, follow troubleshooting to the T, nothing works and I am unable to view any of my pay stubs, vacation time, and any personal information outside of work. My phone shows one ID number, but my home computer shows another and I can’t log in to change the ID, because I’m not getting the correct security codes. This entire system is a waste of time..Version: 4.2.3
✓ Terrbile ApplicationWARNING!!! Closing this application from running programs causes it to get a new Credential ID next time it is opened. This will lock you out of all of your associated accouts you are using it for. Blizzard has no problem programing an authenticaiton app for Battlenet which can be closed properly so I don't see why these people can't..Version: 2.0.1
✓ Needs FaceIDNobody should use this app if you can avoid it. Just about any TOTP app is better. You should only use VIP if your bank or something forces you to. But… it is completely inexcusable to not have Face ID. For a company like Symantec that pretends to be security-oriented, this is crazy. If your unlocked device is swiped from your hand, someone can easily get into your OTP codes through VIP..Version: 4.2.9
✓ Worked better when it was crashing all the time.This program is unusable in IOS5 Every time you enter the program the counter starts again from 30 seconds. Ever since upgrading to IOS5 I have not been able ti successfully log into anything using this application. this is a tool that I think would be immensely valuable if it worked, which is why I am so disappointed with the fact that it doesn't..Version: 2.0.5
✓ UNSUPPORTED APP! DO NOT BUYWorked as designed. After I purchased this app, I then reset my iPhone. When I went to redownload the app, it gave me a different credential Id and not the original so I cannot log onto my stuff. There was no way to create an account. I have attempted to reach customer support with zero results. I get passed around and told that the team that managed this app has disbanded. The emails I sent to the VIP team have gone unanswered. Do not buy this app. If you ever reset your phone you are screwed big time..Version: 4.2.4
✓ Need refresh optionWorks great, but 30 seconds between numbers is way too long. I need to enter new numbers repeatedly, and I have to sit and wait for 30 seconds for it to generate a new one. It would be nice to have a refresh option or “next” option.Version: 4.2.7
✓ GarbageIf you don’t use it for an extended period, you will get locked out and have to sit on hold to your company..Version: 4.3.3
✓ UselessTotal waste of time. Bendigo bank please get rid of this useless security app.. token doesn’t recognise the numbers, cannot use online bank for transfers or payments.. not happy.Version: 4.2.7
✓ EmbarrassingOne entry I found for Symantec’s valuation is 10.7 Billion. That’s billion with a B. I’m bringing that up because it’s simple RIDICULOUS that a company with significant enough resources to reach a 10+ billion dollar valuation (and one that supposedly focuses on digital security!) could produce an app that functions so poorly. Not being able to effectively link accounts, copy the OTP, or set up the app with a new phone is, well, absurd. The number of other poor ratings indicate that I’m not alone in my feelings about this app. But hey, maybe it’s my fault. Maybe I shouldn’t expect billion-dollar companies to produce software that functions properly and is easy to use. As with most things, it seems Symantec spent the lowest amount they could and as with most other things, you get what you pay for. Kudos to Symantec for saving as much money as possible for a security application!!! **update: given how *hit this app is, I’ll be turning off my 2FA for E*Trade so I NEVER EVER have to use this app again..Version: 4.2.8
✓ BuggyI’ve been using this for a couple of years now and really enjoyed the fact it has an iwatch day extension however over the past 6 months this has consistently failed to stay connected and doesn’t reconnect. It was a great idea shame it’s so unreliable that I don’t use it anymore..Version: 4.2.2
✓ Apple Watch glitchesUpon opening the app on Apple Watch, the code displayed is usually invalid, resulting in a failed login attempt. After waiting 30 seconds, the 2nd code shown works. Not good....Version: 4.2.4
✓ Auto deleted?It deleted from my phone. Bad timing. Had to tell people there was technical issues with the app and I could not complete the jobs I had to do. Any reason the app would disappear from my phone??.Version: 4.2.7
✓ Needs an iWatch appUsing this app in the medical field is extremely frustrating. I might be wearing a mask or have gloves or other reasons where I can’t or shouldn’t be touching my phone. It would be very simple to access it through my Apple Watch. Please make this a reality thank you..Version: 4.2.4
✓ Doesn’t work anymoreI have this for work. I use to be Able to check my schedule and everything, but once I got a new phone it quit working and tells me I’m not in the right region/ state so now I can’t use it unless I’m at work on my work phone. I deleted and reinstalled the app also. So frustrating!.Version: 4.3
✓ Stopped workingA year or so ago it worked a charm 🔅🔅🔅🔅but now it always says numbers have failed👎🏿. Will uninstall soon..Version: 4.2.7
✓ How to add other account?Hi Is there provision to add additional account for VIP access?.Version: 4.2.3
✓ Won’t connect to watchThe Apple Watch app used to be my most used feature of the watch, but with the latest updates to the iPhone and watch OSs, the watch app always says it can’t connect to the phone unless the phone is on and the VIP Access app is open on it, making this completely worthless!.Version: 4.2.2
✓ A bit datedApplication works quite well but needs and update to support Face ID.Version: 4.2.7
✓ Codes don’t workI was told by my boss to download this app so I can securely log into OneNote on my phone none of the codes are verified by one note and do not work.Version: 4.2.6
✓ Missing some featuresThis is better than no 2FA, but there are glaring omissions. The main is there is no way to backup the credentials. I have 2 iPhones but I cannot use one as a backup for the other. If I loose my main phone then I am locked out of my accounts which is a disincentive to use this app..Version: 4.2.7
✓ Face ID no longer works in iOS 14. Update needed!Face ID no longer works in iOS 14. Update needed!.Version: 4.2.7
✓ Can’t automate via shortcutsTry as I might, I can’t get this app to show up in Shortcuts. (For greater security, I want to create a shortcut so I can hide the app itself -Sense another missing feature is the ability to change the home page icon.) Basically, I think this app is just a cash cow for Broadcom and they put no effort into updating or improving it..Version: 4.2.7
✓ Flawed AppProximity feature stopped working months ago and no amount of resetting Bluetooth on Mac and phone will get it to work. Website FAQ useless. Obvious why this feature is now being removed. It was buggy. My bank has told me they are going to ditch this App due to the number of issues they are having with it. Do NOT delete and reinstall App if you already have Credential number registered. Reinstalling will create a new Credential number and lock you out of you bank account. You will then have to visit bank to prove who you are to get it reset. Overall, a poorly implemented concept..Version: 4.2.4
✓ Code copy is not longer workingHow can I copy the code now and paste it to the website? What is the point of this app if I cannot copy and paste?.Version: 4.0
✓ New iPhone 12Aaargh.....I’ve lost all of the authentication codes for my websites since getting the new iPhone! All I have is my enterprise MFA creds....help!.Version: 4.2.7
✓ Doesn’t workIt doesn’t even work. My token code is never valid no matter what. I now can’t pay anyone. Fix this immediately it’s ridiculous..Version: 4.2.7
✓ Not working after few monthsNot working after few months.Version: 4.2.7
✓ Issues on ios11?I've used this for a while and it's quite solid. But since the ios11 watch os4 update the watch often losses sync with the phone. I would try and raise a bug report but the app support link in the app store takes you to a missing page at Symantec....Version: 4.2.2
✓ Rubbish! Don’t waste your timeWouldn’t bother with Norton products. Inferior product, doesn’t work properly. An hour doesn’t to do something simple and no idea why it won’t work, still doesn’t work. Gotta try to get money back now. Free trial doesn’t make up for the loss of my weekend on the rubbish app!.Version: 4.2.7
✓ Bad appEverything has been reseted automatically I just tried to find an Facebook code generated and there is nothing I don’t recommend this app.Version: 4.2.4
✓ Avoid if possibleWhen my phone was updated this app was mysteriously deleted. Reinstalling will create a new Credential ID and you will have to reset all 2-factor authentications that were associated with the credential ID. Avoid this if you can..Version: 4.2.7
✓ Stopped doing the only thing I need it to doIn truth, I never understood why my job ever made it necessary to have this app and now that it doesn’t work, even more so. This app hasn’t been working for me for months, but I was still able to sign in to my work app so I didn’t concern myself with it. Now I can’t even do that. I’ve uninstalled and reinstalled and no change. The only thing I need from it os to verify my identification so I can ho about my workday and it has long stopped doing that. I have no idea why and it is extremely frustrating. I can’t perform basic functions since they want us to use our phones rather than rely on equipment and I definitely can’t help customers at all. The only reason this app exists is to verify my login and it can’t even do that?.Version: 4.2.8
✓ Where is my SMSGreat idea if it worked. Despite several attempts to start the authentication process by entering my mobile number on the start screen I never recieve the promised SMS ??.Version: 0
✓ Just ugly nowThe app used to be simple and elegant. Now it's ugly and no longer has the Dark theme..Version: 4.0
✓ Unless there's some sort of Confirmation of StabilityI'm not risking getting myself locked out of my Paypal. Come on Verisign. You gotta express you identified that glitch and nipped it and its working much more clearly than that garbled explaination in your update text. Anyone took the chance to chak it out?.Version: 2.0.5
✓ Will not openApp not working closes immediately after selecting it.Version: 4.2.7
✓ Won't downloadSo can't really review it!.Version: 4.2.3
✓ Doesn’t workUsing with boq specialist app. VIP Access code doesn’t work since switching phones. Have to ring up the institution and jump through hoops to try and get it working..Version: 4.2.3
✓ Great, when it works! Terrible when it doesn't!Really liked this app until it crashed & stopped generating the 6 digit code. VeriSign & eBay weren't prepared to take the blame and it took a week, 8 emails & 7hrs on the eBay live chat before I could access my account again! Not worth the hassle in my opinion, I'd stay well clear until an update is submitted.Version: 0
✓ Missing some featuresI guess it is better than using no 2FA at all, but there are 2 glaring weaknesses in the app: No way to backup the credential. So if something happens to your phone you’ll have a hard time getting access to your account/s You only get 1 credential with the app, which means that if you want to use the app with 2 or more companies, you’ll have to give them each the same credential, which is a security risk. Note that the barcode option is for OTP, so that is for a different set of websites..Version: 4.2.7
✓ RipUsed to work, now im consistently told that the security tokens are invalid.Version: 4.2.8
✓ Would be good if....It didn't stop generating numbers everytime apple publishes an update, stopped after 3.0 and 3.0.1 Had to reinstall and register may pass as being lost as it gives you different credential number. So now having problems logging in again. Don't just release an app and forget about it, you need to get this fixed..Version: 0
✓ No luck in OzI agree with previous comment... It would be great if it actually worked! So far it refuses to reply to any Aussie mobile number I enter. Yes I did include 61!.Version: 0
✓ Invalid credentials?That’s all I get - invalid credential ID no matter how many times I try to register. It’s broken!.Version: 4.2.7
✓ Great app, just one major flaw in Watch AppThe app overall, has a great easy to understand and use UI. The process couldn’t have been more simple yet the major flaw is when you pair it with a watch, the only code generator which you see/use is the symnatic access code and you can’t toggle between the other codes you have..Version: 4.2.3
✓ Second layer of security - great, the computer proximity unlock - less soI have been using the app for adding a layer of security to Paypal and others gor a while, and here things just work. That would be four stars. However, I started using the new computer unlock functionality and it works ok, with a small delay only, but EATS the iPhone battery. After a day at work the battery usage information tells me that this app takes 24-26% of the overall battery use. Surely this is a bug!? I looked on the app's web page - no place for asking a question about this, or at least I could not find one. :-(.Version: 4.1
✓ Useful app but…(1) would be nice to have a website backup access. (2) could really benefit from a Dark Mode. The glaring white background early in the morning is not pleasant. (3) would be nice to be able to add custom labels for each account.Version: 4.2.7
✓ Please add facial recognitionA great way to make this a better would be to add the option to make facial recognition requirement when opening. This is a simple security fix that I think is lacking..Version: 4.3
✓ Good in theory, don't update phone though!Works well when it works, disappointed that more sites don't participate. However, updated to ios5 and have been locked out of my accounts. Again. Same happened on upgrade from iPhone 3G to 4 and update from ios3 to 4. Verisign really needs to resolve upgrade issues as being locked out is a pain!.Version: 2.0.5
✓ Please enable authentication to open appAdd a bit more security please. This is not good on your device that you are providing this as two factor for. At least provide user choice of pin or biometric or none to open app.Version: 4.2.6
✓ But...Absolutely fantastic application! Worked perfectly fine until I updated to the iPhone 3G S - when i re-installed this app it no longer showed my security code which means until I get a reply from Verisign I cannot access my eBay account! Apart from this, it's a must for any security conscious eBayer/paypal user!!.Version: 0
✓ Your ChoiceI was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision..Version: 4.2.7
✓ Issue linking a deviceI had issues linking my device to my bank. Turned out you can’t have special characters in device name. not sure if the fault was with my bank or Verisign. Super annoying because it wasn’t mentioned when creating a name or when linking errored..Version: 4.3.1
✓ Can’t manually enter codeFor the most part this app works as it should but if you want to scan a new QR code the only options to do so are using your camera. You can’t register a QR code via screen short or other app and this app won’t let you enter the code manually either. Apart from that the app works as it should.Version: 4.2.9
🙂 VIP Access for iPhone Positive Reviews
VIP Access for iPhone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact VIP Access for iPhone.
⛔ VIP Access for iPhone Problems
