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Avis - Car Rental App Complaints & User Negative Comments 2024
Avis - Car Rental app received 113 complaints, negative comments and reviews by users. Have you ever had a bad experience using Avis - Car Rental? Can you share your negative thoughts about avis - car rental?
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Avis - Car Rental for Negative User Reviews
✓ No wordsThis app is as bad as the growing incompetency of the company. Why are we all still here?!?! (My boss is a saddistic mule who prefers- awful customer service, incorrect billing, the “skip the line” farse....etc- over change). He spent 3 weeks trying to get a new password and change his primary email address (bc he got locked out of his account). I spent 5 hrs trying to set up an Avis for business account bc i was tossed around from one incompetent call rep to another. Its not so much that they were clueless but more so that they acted like they don’t get paid enough or trained enough to do their job..... But i digress— the app won’t let you change primary credit card; it autofills AWD with not associated with the account rather “guest”; you can not chose your car and the rate at which the app actually does one thing accurately is inconsistent at best. So again....why are we here?!? This company gets away with bad and the app is garbage..Version: 14.0
✓ Not clear what currency is being usedWent to reserve a car and through I was getting a great deal. Turns out it’s in USD not CDN. Not such a great deal :(. Unclear what currency is being quoted and how to change it..Version: 17.2
✓ Rate appTerrible ap. Impossible to navigate b.Version: 16.4
✓ Terrible customer serviceThis branch is run by rude and unhelpful staff. This is the only branch I have had issues with. Will never recommend..Version: 16.9
✓ Bad service for being an Avis Preferred customerI’ve been renting Avis cars for quite a while now where Ive become an Avis preferred member for several years but when I go to pick up my car anymore at the airport at Midland international Airport they never have my car ready I always have to walk very far out to get my car and they used to have my keys the form set up ready to go all they did was hand me it and I was on my way so I’m very disappointed in the customer service on how long it’s taking!! I got one today I had to wait in line for 40 minutes to get my car not happy with that also the prices have doubled the last several months why is that ? So not being treated as a preferred member and prices have doubled hope this gets fixed or I will have to find another company to rent from.Version: 14.7
✓ Cannot import the current rental recordAs the topic, I have contacted and they said they couldn’t do it,. Now it is 2022, you cannot make this simple thing work, then I think this company must be run by bunch of elders..Version: 15.8
✓ FrustratingApp does not seem to allow existing Preferred customers to enter existing Wizard number. Help!.Version: 12.7
✓ Avis service and appAt majority pickup locations although I am Avis preferred my car is never ready/allocated for express collection. At Melbourne airport I waited 50 minutes to collect a car which was consequently allocated to another customer. The service at Melbourne airport was exceptionally appalling on this occasion and the attitude of the attendants was inexplicably unacceptable. The only airport the Avis preferred actually works and a car service is provided usually is Brisbane airport. Majority of my pickups at Brisbane have been flawless but occasionally the car is also not allocated and ready for pickup. One of the benefits of Avis preferred is free upgrades but every time I request an upgrade I am charged for it. On the app it does not give my the option to indicate or request my cat preference so it is also a process to get the car changed on pick up. I have added this to my online profile however it does not seem to be ever taken into consideration. Having been a Preferred customer for several years I must say the service has gradually declined and more noticeably this year..Version: 16.3
✓ Terrible cars at this locationThis is the 2nd time I’ve rented a car from AVIS & EVERY car I’ve ever gotten has been run down. Today I picked up a car & rep said there wasn’t any damages to it. After getting into the car, not only did it have chips on the bumper but the drivers seat seems broken (I went back into the location to info rep. & he said there weren’t any more cars. The car is suppose to be an upgrade and it rides HARD like there’s a problem with the tires, it pulls to 1 side as if it needs an alignment, it rumbles & accelerates hard as if there is a problem with the transmission. I had to wait over 45 min. for the rep because he was cleaning cars. Waiting caused need to be late for some very important meetings. Therefore, I had no choice but to leave in this broken down car. The last car I rented was a nice full size car with lots of upgrades ( unlike this one) but, it was obvious someone had smoked in it. I drove it out of town by myself at night and I wasn’t sure the car would make it. When I got to Atlanta I had to switch the car out & it wasn’t any better. This will be the last time I will rent a car from AVIS until they begin to get newer & better fleets of cars..Version: 13.9
✓ The Run AroundAvis rentals wasted soo much of my time and money, from the unreliable rentals given (2 system malfunctions rendered my 2 separate rentals to be inoperable in ways that you sent your servicemen to help “resolve issues” just to not fix anything and leave me in the same cycle to redo the exact same thing the next day, to then get it towed (this scenario happened twice, on 2 separate rentals..) for me to be charged for such, as well no reimbursement towards the rental, as well have be continued to be charged over a vehicle I have not had in my possession in over a month… I have lost thousands of dollars attempting to rent through Avis, let alone the time and energy spent just to be heard, and understood, let alone have any of my issues resolved. Thus here I am, making a public statement about such, so maybe my issues will be valued in was to resolve your customer experience issues (which I thought was the foundation of a Truthful company.).Version: 15.8
✓ App performance is poorThe app doesn’t work. I have tried to get past receipts and even though I am selecting a different hire, the same invoice for another hire is sent to me. If you click on the personal details tab, the whole app closes. I tried to go to a different way to get a receipt that requires me to login. I can’t remember my passcode so I try and change it. Can’t get the system to recognise my details. (I have been trying all this for a month - such a time waster) Go to the web page to try, same issues - doesn’t recognise my details, then finally does, then says link expired - even though all done within minutes. Try again, doesn’t recognise me and so on and so on and so on I will now try deleting the app and starting again next, but my concern is that then I will never get back in to leave this message because I can’t login in. So I am sending this to you first. Now I can’t even send this because the rating needs a name and my name is taken. Stop making it all so hard.Version: 13.4
✓ ReservationEvery time I try to make a booking, it constantly says my credit card is expired (it’s not). Then it also doesn’t like my postcode (apparently it’s not a valid one) because I live in remote Qld?.Version: 16.1
✓ Customer Service / cleanliness of carI first checked in at the ORF AVIS counter. The lady at the regular counter was nice enough. However, I was directed over to the preferred counter inside the parking garage. That clerk was rude and seemed like I was bothering her. I was practically the only one there, besides her. The airport was pretty empty. I made it to the car, the car’s first check inside the dark parking garage seemed ok, and it had the “car has been AVIS sanitized” sicker on the mirror. Once I got out of the garage and into the light, I learned it was not cleaned. It had nose (or finger) smudges all over the back two side windows. A few days later, I opened the passenger side front door to get something. There were two chewed toothpicks in the door handle. I’m pretty sure more time was spent hanging the “cleaned” sign than actually cleaning. Other than that, the car runs great and is great on fuel mileage. The windshield washer is bone dry..Version: 14.0
✓ Poor appThe App does not allow to select return when you launch it or search for the existing reservation. Please take a photo of when you returned your rental along with photos of your rental condition..Version: 16.6
✓ Shady and deceitfulRented a vehicle with avis for an out of state visit with family. Was able to prepay and the app said I was good to go. Confirmed my reservation, total price when I landed and check in was easy (to a fault). Working on the assumption that all my options (declined all added services) would be honored and went directly to choosing a vehicle on the app. When I returned my vehicle I noticed I was being charged almost double what I was quoted. Tried to contact support but as I returned my vehicle after customer service hours, I had to wait until the next day. They informed me I accepted liability protection (I did not). Provided them with a screenshot of the original agreement showing all options declined. They informed me that they could not do anything about it. If your reading this double check your agreement before driving off and just because you declined the services AVIS IS ABLE TO ADD THOSE SERVICES ON LATER AND CLAIM YOU AGREED TO THEM. Will be taking to my credit card company about a partial chargeback as they refuse to work with me regarding this..Version: 16.7
✓ Horrific - Anti-Ease of UseThis applications setup process is totally broken and non-obvious. It automatically latches an email address without means of changing it. It grabbed my personal email rather than work. The app on first use has a giant create account button (80% of the screen) there is also a create account with wizard number. But if one has ever logged into the website, the apparent correct action is none of the above. Instead, one clicks the tiny login button. The error messages associated with try to create an ‘App’ account, when one already has.a website account are woeful. (The are apparently one in the same, but the error message doesn’t say, an account already exists, it says “parameter error’.. the AVIS customer support attached to the error messages was woeful. The initial screen shows a primary create new account button, or a create account with wizard number. If you already have an account, use neither, use the login button at top right. And then, in spite of prompts use only account name, not the promoted for wizard number. On a 2 to 19 scale, this app is -1 waste of time. Truly BAD, BAD, BAD. On a scale of 1 to 10, thirds account setup pages are a zero. Not to mention the use of 0’s embedded into alpha strings so users cannot tell if a given character is a zero or an ‘O’. AVUS truly gets a total fail on this app. It is as if the app was never field tested with real customers, just pure junk..Version: 12.3
✓ Hurts more than HertzCreating an account kept crashing due to password error malfunction a no. of times so I had to keep calling the Avis support staff. The captcha on login sometimes does not work since it doesn't appear on the screen properly - expect to see captcha but it is not viewable. Sounds like app is in beta - Avis please try harder.Version: 12.1
✓ Receipt errorMy receipt consistently gives an error. Very frustrating. Much prefer just a print out - this has happened before.Version: 15.8
✓ What is the useAvis don’t care, you spend time to make a booking and show up as a preferred customer to your car not being ready, not available and have to make other arrangements. You talk to the Avis people and they are not interested, you leave messages in surveys to be called back to dead silence and neglect. One PERTH customer service even threatened to cancel booking if I did not like here trying to sort out a booking that was meant to be for 30 minutes prior even their own emails to customer service go unanswered.Version: 13.5
✓ Password Reset is terriblePassword is blocked too quickly, and to reset, you have to call them and get a passcode. Worse than a bank!!!!!!.Version: 17.2
✓ RidiculousI tried to reserve a mustang GT on the app. It would not give me the option. It did however say Mustang with no real details. I arrived at the site and in the spot was a regular Mustang. I went to the counter and asked why I wasn’t given a GT or the option to rent a GT. They said they could do it but it was going to be 1000 dollars more expensive. And they were giving me the car I requested. I explained this did not happen the last time I rent or the time before. And that I never was given the option for the car I wanted even though it was there. The counter clammed up and said take itnor leave it. All while telling people cars were coming and having no one was receiving a vehicle. The last time I rented I got the vehicle I was looking for with great service. I was expecting to have a certain vehicle for Memorial Day and felt like I was taken advantage of. I excepted the vehicle that was there and left highly disappointed in the whole Avis preferred experience in Denver..Version: 12.9
✓ A complete disaster picking up car at Charleston AirportAfter arriving from a New York flight we queued for an hour at the Avis desk in the terminal only to discover that was the least of our wait. As a ‘Preferred Member’ I had expected to collect my prebooked car easily. We were then directed to join a group of about 40 other people, some of whom had been waiting 2 hours for their car to be brought around from some distant location. After trying to find an Avis rep to talk to and trying to contact ‘Customer Service ‘ we eventually were shuttled to a location about a mile from the airport to pick up our car, which wasn’t ready Staff said this was usual as they were constantly understaffed. It’s not their problem - Avis: would you like a pic of my cut up Wizard card? Never ever booking with you again.Version: 12.8
✓ Different quotesI drive for ubereats & with them your suppose to get a discounted price. I’ve gotten 3 different quotes from different representatives. When I went in person to the kennesaw location & was about to pay I got quoted $321 for a week, $100 included in that price went towards the security deposit. When I called last week, I got quoted $300 for security deposit & $385 for the week. That was the actual price I’ve paid before for a week & security deposit without going through the Uber rental program because I only had prepaid cards which they do not accept. I called today & was quoted $200 for a security deposit & $345 for the week. I’m not sure if prices fluctuate during the week or holidays or if they just changed depending on who I talk to but it was very confusing. I’ve paid at over $200 cheaper for a rental going through a different company and I will continue doing so!.Version: 16.3
✓ Preferred?No one dedicated to the preferred counter so process took to long. Car stinks of cigarettes..Version: 12.3
✓ Does not workIt does not get your rental information and is giving me rates with the Wizard number that the avis rep cannot enter in the system. I just lost more than an hour of my time with this installing the app and multiple info they are asking and the being on the phone to end up managing my rental the old fashion way!.Version: 16.4
✓ Unable to complete booking on app.The app keeps on giving me an error message for the zip code. We fixed all zip code and are still unable to complete booking. I called to get assistance but they charge twice the price for same car. This app is not working..Version: 17.2
✓ HorribleApp does not indicate what currency prices are displayed in. Avis customer service told me that they were in CAD as I am in Canada. However, Avis then actually charged me in USD, which is about 30% more money. Outrageous..Version: 17.2
✓ Decent app until time to pickup carThe little issues (mentioned below) combined really make using the app a chore when picking up the car. Making reservations: - Upcoming rentals seem to be sorted by modification date rather than pick up date (e.g. later rental listed at top before earlier rental) - Pictures in app look cheesy, always outdated or un-rentable vehicles shown - I like option to select prices with tax, that’s helpful, should be a profile level setting to keep on/off continuously Picking up car: - When trying to chose/view other cars in app, that has been disabled for me and I receive an error message saying “There was a problem with the payment method on the account. Please update it and try again”. - No idea why since the credit card saved to my account is correct, not expired and used to pay for rental (confirmed obviously by rental charges on that card after return) - And my name/space number wasn’t listed on board at pickup, no email informing me about me assigned car either - I asked the associate at Preferred desk about error message - they told me it’s because I wanted to pay with cash?! How’s that possible when my reservation used the credit card on my profile?! Very annoying - Express pass doesn’t work all the time at exit gate either - Frustrating process ruins whole experience Returning car: Returning process through the app was pretty easy..Version: 14.4
✓ Yet another dirty rentalTwice in a row I have received a rental car from Avis that had not been cleaned, didn’t even have the trash removed. This time though, the previous user smoked in the car, it reeked of stale cigarettes and ashes all over. This is not acceptable for a second time in 2 weeks. I called customer service because I was in a rush when I picked up the car and could not complain to the Avis rep at the counter. When I called customer service, they didn’t even take my name but said they would notate my account. I had to force the customer service rep to notate it so that I would not be charged the $250 fee for smoking in the car. Hope the previous renter gets charged. Also, the last time I rented a car from Avis and reported it not being washed, they said “We will be sure to train the person to not rent a non washed car”, this time I will be expecting some type of retribution for the inconvenience of having to wash my own rental car and trying to get the nasty smell out..Version: 12.1
✓ Cumbersome - you broke the AppDisgusting. Difficult to use. Servers are almost always down. I stumble around in Avis’s butchered counter intuitive crumby interface until I get angry. I’ve been a long term Avis preferred member since 1989. But now I’m bailing out. Avis you shouldn’t have changed the App’s user interface. You just lost a customer. Your software engineers are immature idiots. GOODBYE 👋🏽.Version: 12.6
✓ Barely functionalVery limited functionality. Can’t even update driving licence details, including date of birth. Feels very old fashioned and pretty basic..Version: 12.9
✓ Terrible appTrying to sign into your preferred account is next to impossible! Very frustrating.Version: 17.2
✓ Wrong reservation number? And no answer on the depot number to pick up the carThe location I have to pick up the car from (San Sebastián) has not answered. Called over 10 times.Version: 16.5
✓ App is clunkyI can never actually use app to return vehicle, it keeps saying GPS doesn’t work. Also if there is damage on the vehicle on pick up, there is no way to deal with this in the app..Version: 15.5
✓ Postal codesI've tried to book using this app and the Avis website (both on a laptop and mobile device) and it won't accept Canadian postal codes when entering billing information. Since it's a mandatory field, I can't book. The app is otherwise great, but if I can't book, it's useless!.Version: 16.3
✓ Reservation review selection results in cancellationAccessed Avis booking made through a third party. Clicked on manage booking for review. Input Avis confirmation number, selected review and got message “Your reservation has been cancelled”. Cannot reinstate, have to rebook. Because of a glitch in your system..Version: 17.2
✓ Works OkayWorks some of the time…… half the time my reservation is missing Andi have to go in and speak to someone about my reservation….defeats the purpose of an app and Avis Preferred feature..Version: 17.2
✓ Unable to create accountI have an old Avis account linked to my email. I tried to use the app and it seemed pickup some things linked to my account eg old credit card and phone number(which is correct) but it would not accept my phone number! I tried dropping the ‘-‘ adding the zero back in etc but nothing worked. Error message was not helpful, just told me it was invalid without telling me why it thought it was invalid. Wasted my time!!.Version: 16.0
✓ App too difficult to log in withI haven’t used Avis in years but booked a car for the weekend I didn’t know what my old password was or what a wizard number was. Tried to retrieve wizard number was told it was sent to my email address but nothing came and checked junk folder too. Rang Avis and was put to reservations and they didn’t know either so deleted the app as it’s too hard to use and now pointless having it.Version: 17.1
✓ Make my UX magical...Mind the gap!While this latest release is leaps and bounds better, there’s still some work needed to make my UX an A+. Give us full access to all rental modifications. As a user I would like the ability to return my vehicle before the date of the scheduled return. For example, the app will not let me return my vehicle one day early. I am only able to add days to my rental. Full access to reservation mods would make any change far more efficient for the user, and here’s why: The 1800 preferred automated/rep phone user experience is very clunky, very slow and forces the user to *only* use voice prompts, no keypad entries are allowed. Not only does the user need to repeat their entries, but annoyingly loud. This is a security risk when making mods in a public space. Aren’t most customers renting cars away from home or in a public space? With that said, my other alt is to make the mods via web, but the web’s UI and UX is buggy, often timing out during fetch, or just does not have most basic rental modification features. Calling and speaking to a rep is an absolute nightmare, even as a preferred plus member. Please consider my user story for your next app development sprint, it would greatly improve the UX. Make my UX magical...Mind the gap! The details are not the details; they make the design..Version: 12.0
✓ Worst Car Rental Check Experience EverCommunication is the key to any relationship. AVIS provide a great platform for their PREFERRED members through the app experience. With a confirmed reservation, on-time terminal pick up - disaster awaits. Finally after 2hrs of dithering, failing to take responsibility and apologizing. SUCCESS! At this location, after getting the paperwork completed in a reasonable time, it took the vehicle readiness crew 2hrs to ready the vehicle. Yes, the vehicle was on location and we were the first customer of the day!! Receiving reassurance every 30mins that the vehicle would be ready in 10mins..... Lift your game and be honest with your customers.....Version: 13.6
✓ Not recognizing Canadian ZIP code for paymentsThis is the second time that I tried reserving a car via the app and it doesn’t work - for the silly reason that the app is not allowing me to enter the Canadian ZIP code of my credit card. I rarely give the 0 star review, but there is little use of talking about the rental experience and car selection process of I cannot actually pay for the rental… I had the same issue with the AVIS app before and ended up with a different rental agency..Version: 16.7
✓ UnhappyIn my previous two trips with Avis I have arrived at the office to collect my car my name was not on the board and now car was allocated I have had to go to the office and wait in line for upto 20min to get the keys to my car All of the preferred be idiots don’t seem to be followed in Melbourne line is long lots of staff doing nothing and preferred customers are not getting the preferred treatment If this continues one more time I will change my supplier Avis is more expensive that other and for this I expect my car ready to go when I arrive and listed on the board Overall not happy with this service.Version: 15.5
✓ Good appThis app is easy to use and convenient, with a nice layout. A suggestion for improvement is better corporate integration. When searching for a booking made by an agent it doesn’t allow it to be added to one’s profile for easy access. Having this functionality would be a welcome improvement..Version: 13.5
✓ Poor ServiceI just signed up as an Avis Preferred customer and reserved a SUV pickup at the JIA airport. I had to walk inside to the counter, walk outside to the booth, then walk all the way to the very back of the parking garage. (So much for being “preferred”). Then, when I finally got to the vehicle, it was dirty both inside and out. The first person in site who worked for Avis didn’t speak English, so he summoned a lady over who them walked away to get someone else. A guy came back with her and took the vehicle to wash it. She said he’d be back in 10 minutes, however, if I preferred to exchange the vehicle, I’d have to walk all the way back inside the airport because they don’t have computers outside. Last week, I rode with Alamo at the Ft. Lauderdale airport and experienced EXCELLENT CUSTOMER SERVICE. I have appointments today and am now late due to Avis’ incompetency. The lady offered no apology, no seat, no NOTHING. I am HIGHLY UPSET with my first experience with Avis..Version: 12.8
✓ Dirty car and tried to upscale up to make moneyWe arrived to pick up the car I had reserved- a BMW1 which I specifically requested as I needed a small car with room for 4 people and some luggage. I specified automatic with a GPS built in. On arrival I was told the bmw wasn’t available but a “luxury” Alfa was. I told them it was too large for the parking space and did not want it. Then I was told I would have to have the Audi 3. Then it apparently was having mechanical trouble- so did I want to pay more for the Alfa- no I didn’t . Somehow a Toyota CHR was available. All good. Then the upsell again to take out insurance . Down to get the car- it was dirty inside and out and the GPS was blocked. Back up to the office to get a small Garmin - not what I wanted because their visibility is poor - but all there was unless I wanted to pay more for the Alfa. I had booked months in advance and was very upset all round. I think a discount is in order for the mucking around and lack of service once it was obvious I wouldn’t give in and upgrade my booking ..Version: 12.3
✓ Long Wait for Preferred Service YVRToo long of a wait.Version: 16.6
✓ Zip code keeps bugging making it impossible to modify my reservationMa.Version: 16.5
✓ ChaosI am new to the Avis Preferred group but after 4 rentals, I am very much less than impressed with the service, the app, and the system. My first rental with Avis ,I waited 1 hr 45 mins in St Louis to get to the counter and had to wait an additional 30 mins for a car After I had reserved online etc. I had signed up as a preferred member. The following week in Indianapolis I was told Avis couldn’t rent me a car because the system showed I hadn’t returned my previous rental. 2 weeks later in San Antonio, the app alerted me that my car was ready the night before and to go straight to the preferred counter. When I landed, the app told me there were no cars available but to check with the preferred counter. I waited 30 minutes in line AGAIN and was told there were no cars available. When I gave my Wizard #, viola the car I had reserved came up and was ready. Am currently sitting waiting on a car after I had reserved is wizard# etc…. Strongly reconsidering my choice of change rental companies. BTW, came to Avis via the Capital One United Club MilagePlus card….Version: 15.5
✓ App ReviewThis is a review of the app. It is not a review of Avis. Apparently a lot of people think that they have a complaint about a Avis. This is the appropriate forum. I give this app three stars, because there are some functionality issues that can be improved. For example, when selecting the airline one must scroll through a large number of Airlines -it would be easier to be able to type in a few ladders and then Select. then type in a few letters, There should be a better way of doing it. Overall, it is much easier to rent on the app, then via telephone. However, when I get to my destination and I request a car such as a Tesla, they told me I need to reserve it on the app although there’s no means of doing it. Obviously, there’s a disconnect between the app and service..Version: 16.9
✓ Incomplete with errorsIn some ways this app is great but where it really falls short is recoding the state of the car at pickup, and surprisingly every phone number in the contact section appears to be incorrect and/or incomplete. Fix those two things and it’s a 5 star app.Version: 17.2
✓ Terrible serviceI have multiple names and I’m unable change them in person at a counter, over the phone, or on the app. If m names don’t match in my account, I’m not even able to cancel a reservation or edit it. It’s very frustrating and I strongly suggest people go to hertz. Their customer service is way better and they actually make you feel like they want your business. I’m very disappointed in Avis and the long wait times of over 40 minutes just to inform me they can’t help and that I need to send an email to change my information even though I’ve been with Avis as a loyal customer for over 10 years. Very disappointed and will most likely only use Avis as a last resort. If you have multiple names, Avis is a difficult car rental place to rent from. Be sure all your information is correct..Version: 16.0
✓ Far from usableI’m surprised to see such a high rating given all the technical issues with the app. I can’t update my credit card information, says I have to call. No reason why. Checking out with the app? That feature hasn’t worked for me in at least a year. Want to see an image of your rental? Not happening. Filling out a change of address or credit card info? Not a native app experience and requires complete manual entry of data except the state where they use the clunky iOS spinner selector. I could go on and on but for the people from Avis that will read this you need to do a heuristic review and usability test of your app. If I had a choice (for business travel) I’d use a different company but I’m stuck with you. Hoping to see some improvements in the near future!.Version: 16.7
✓ Can’t Search for Pickup Location to Start A booking.I mean, what is the point of this app if the most basic location search doesn’t work to initiate a booking. I tupe a City location and it consistently comes up with error. Completely and frustrating unusable.Version: 17.0
✓ CAPTCHA not workingWhen trying to reset my password you drive me crazy making me answer so many questions and then at the bottom ask for a captcha which didn’t appear on the screen! Overkill on the questions while failing on the basics of a functional captcha.Version: 11.13
✓ New app updatesI’m so sorry! Because I LOVE your company, and I LOVE your employees, this app change is just not so great. I travel every week for work. I used to get push notifications every time I landed and took my phone off airplane mode. Now I have to sign In nearly time, I don’t get push notifications, and I am usually on the ground about 15 min before the app acknowledges that I have a car rented for today. Face recognition - I’ve clicked to turn it in every time I’ve signed in and it still isn’t kicking in. (Also, Sacramento Avis has a lot of issues picking up the cars and with even getting to the rental center, but all the other cities are great). I’d love to see this app improved to keep up with all the other great aspects of this company. (Aside note - SFO - best rental experience, consistently, every time, and your employees simply ROCK. Exceptional everywhere I go!).Version: 12.2
✓ Be carefulI am writing especially for American tourists, please read my message before you book any car through this app, you will lose money 100%, and so I booked a car through this app, they charged me 575% of the initial amount and I had to pay the rest of the money in the amount of 1200+ $ when I pick up the car, but when I arrived at the Avis location to pick up my car, they told me that they did not have this car and apologized for the damage caused, they wasted my precious time + because of them I lost an important business meeting, but that's not all, after I wrote to Carla's support service to get my money back for the goods not received, they refused to return the money to me without any reason, and there can't be any reason and it doesn't matter to me since I I didn't receive my car and besides the fact that they were obliged to immediately return my money, they also owed me compensation for the damage and inconvenience caused, but they even refuse to return my money to me, and this is chaos and illegal action, I ask all tourists to be be careful from this app and Avis rental car, if you suddenly pay in advance through a credit card or through another and you have a problem with the car, then you will most likely lose all your money thanks, and I am not going to pay not one cent, and after I have a problem with my credit history, there will be legal problems with this company with my lawyer.Version: 17.0
✓ Horrible customer service at rock hill locationI booked a prepaid car using this app.. I arrive after taking a $30 Uber to get there and am informed they “can’t” rent to me. Keep in mind I am a preferred member with over 60 rentals this year alone. I was then directed to call customer service to return my car. I asked for the number and the response was “this avis site doesn’t have a customer service number call the number that’s on your email.” When I then showed this “avis agent” that the number on my email to call for issues was in fact her local branch’s direct number. Still no help.. finally I was able to google avis customer service and get through to the billing department and get a refund. This did not help the situation as I was at this location with a newborn baby and a rude Avis agent. After a little research I’ve seen several complaints about this specific location. Rock hill galleria is a privately owned franchise and they constantly have complaints about the owner himself being just as rude. Why avis hasn’t stripped him of his ability to ruin their name? I have no idea and until this rude, inconsiderate, and poorly ran Avis is not allowed to use their name I will never rent from you again..Version: 14.2
✓ CallingI rung the 0800 and it says office hours are from 7:30am. It’s 9:15!!.Version: 15.3
✓ Pointless App, Still Requires Counter Wait TimeI have had the Avis “Preferred” app for two car rentals now. The first car rental I had to go to the counter instead of being able to pick my car and walk right to it. After I got to the counter the price was more than double my original reservation. It was eventually rectified but not without arguing with the customer service rep. My second rental I still had to go to the counter to be told which vehicle instead of being able to go directly to the car from the number on the “Preferred” board. Both times I was unable to choose a vehicle from the app as it advertised. I’m now trying to add a second form of payment using the app and it instead defers me to call Customer Service even though the app says it can store up to four credit cards. The whole point of this app is to aid in convenience, but it is nothing more than a hassle. Do not recommend this mess..Version: 14.0
✓ Terribly confusingTerribly confusing.Version: 17.1
✓ Does not work ☹️App freezes does not show any vehicles?.Version: 17.2
✓ Ridiculous operations managementI had a reserved pick up for 3:30am. I arrived 10 mins early to find no one at the counter. I then had to wait 40 mins for someone to show up. I called customer service twice during my wait and one of them actually told me that I just have to wait with no other assistance. After the 40 min wait 3 Avis employees show up together. They told me they were on break and forced to take breaks at certain times. Even though they had a print out on the desk that clearly said I was picking up at 3:30am, ALL THREE of the employees took a break at the same time. Truly unacceptable and weighs heavily on my future rentals. What’s the point of being a Preferred if your treated like you don’t even exist. By the way, the three employees could not care less and presented as if this is normal for people to have to wait for them. If it’s true to have all employees break at the same time, the management seriously needs to be re-evaluated..Version: 12.1
✓ The modern day?We talk about technology what is it? Just gathering data for whose benefits? What good is it to go to t He site and try to do something no matter what is it suppose to be the convience n time n direct map to your needs with ease n simplicity? So my complaint is just give me one company that wll do this without wasting our time just to get one general question answer or straight to what you ask for without playing musical chair with different agents that don’t nothing about anything you are calling about without transferring to another of the same! I see a lot of wasted time being used n that means money is being fork out to something that is not even the road to its purposes? Or is it just data they after n by that just junk up of emails with the same around and around again. I just wanted to know where can I buy this item if available or whatever the best next avenue is please provide? Location, contact info etc., etc. that’s what I thought all this technology is for. Simplicity n convince and service to the need of that petticoat item or services we inquired about..Version: 16.2
✓ App isn’t synced with user infoLog in and password works on the website; doesn’t work on the app. And calling customer service was no help at all. I don’t want to reset passwords when it’s working fine on one platform but isn’t on another..Version: 16.4
✓ Avis customer service Auckland New ZealandI never had so much grief dealing with Avis in New Zealand. I rented a car for 3 weeks and had to extend it by 2 more weeks so I called Avis and asked to extend. Avis representative in Christchurch New Zealand was very nice and cordial and confirmed I can keep the car for 2 more weeks at the same rate. Few days after I returned the car I was shocked when I received the invoice. Avis doubled my rate from the day I rented the car. I called many times arguing with customer service in Auckland that I was told the rate will not change. A few days after, I received a very frustrating email for a lady (I still have her email on file) from Avis Auckland customer service letting me know the rate is the rate and my request has been rejected. She also added I need to provide her with the name of the person I talked to to validate my claim. She implied I was lying. Im used to Avis in the US which would never do that to any customer. But I guess outside of the US, customers are at the bottom of the list. I’m going back to National!!!.Version: 12.9
✓ App sucksTry to get a receipt, it don’t work!.Version: 16.5
✓ Broken AppHave tried and called many times about my app login details not working. Can log on to the website fine. But the app is broken and says call customer service. Call them and get stuck on the phone to have them reset my website details and tell me they have nobody that deals with app support. Have been loyal to Avis over the years, but the everything is apps these days when traveling!.Version: 11.13
✓ Poor customer serviceI’ve been a customer for years. Somehow the name on my Avis proffered account was overwritten and I can no longer link reservations I make through my work concur profile. Over the course of several hours, I spoke to 4 different individuals, who gave me 4 different answers on how to fix their mistake. One of which was “oh you can’t actually change your name online in the profile, I don’t know why it says you can”, another representative stated the exact opposite after saying they could only link my reservation to my Avis preferred account if I agreed to pay 4x the original price because it was impossible to update my name on the account. Several phone calls later, I was assured it was resolved, twice, I still can’t link my existing reservation to my Avis account. The whole experience raised the bar for incompetence in customer service…. So congratulations I guess..Version: 17.2
✓ When it works, it’s great….For a global company in the service sector, it shouldn’t be as annoying & frustrating to get a key function like a booking reservation system to work. When it does, it’s great! When it doesn’t, wow! It is very, very “not great”!.Version: 15.8
✓ Automatic charge in foreign currencyApp does not remember your preference, can’t talk to agent.Version: 16.7
✓ Wizard F5A15ZI have just landed & picked up this car I reported on exiting the Avis Compound that the cars interior stank of smoke. I was informed politely that if I required another car it would take a considerable time. I chose to get to my destination in a timely manner. Unfortunately the odour in this car is very unpleasant. I am very disappointed.Version: 12.9
✓ Reservations “Not Honored”This is a company that values some customers a lot more than others. I have a lot going on and regularly need to change plans to book flights and rental cars last minute. Today was the 3rd time I have booked a car with Avis (and Budget) in the morning to pick up at the destination airport later that evening… only to be told at the counter that “we didn’t plan well and are running low on cars — my manager is not honoring same day bookings unfortunately”. Why is it OK for a company to allow you to make last minute travel plans with them and confirm a rental car pick up— and then simply say oops we are out when you arrive in a new city?? I was told that people who booked months in advance would be priority for being honored. 1) Why are customers who have the need to make last minute travel plans valued so much less than customers who happen to have been planning a trip months in advance? 2) The real question is why guarantee a booking for someone online if there is any chance at all that they won’t be able to get a car when they arrive? I love Jetblue and love that I can get TrueBlue points with Avis and Budget, but I’ll be moving on from this incompetence now..Version: 16.5
✓ Keeps logging out and won’t let you log back in...Version: 12.2
✓ I rent a vehicle every week and get NO free upgradesI will be renting at National or Enterprise from now on.Version: 16.5
✓ MrNot impressed. Preferred client. Not only was I not offered a free upgrade. I had to ask. When I did I was told as I was renting the car for longer than 14 days it’s not applicable. It does not say that anywhere in Avis, if it does I’d like to see it. Even listening to Avis add as I’m waiting to speak to someone it does not say anything. I’ve also paid in full. I was told upon picking up the car owed nothing. Yet I see a $600plus charge on my card with no explanation!! I was also told I would be getting a substantial voucher from Avis for my next rental. I haven't received anything. Been holding to speak to someone for over 30 mins and still on hold. None of the phone numbers work to get a hold of anyone. Yet when you need to book Avis answers in seconds. So far not impressed..Version: 16.7
✓ HmmmWhere do I start. I tried to add a credit card online, but it wasn’t accepted and I was told to call Avis. I gave the information over the phone, which didn’t work either. So I was transferred, two times. The new card finally showed up online, not as an additional card as intended but as a replacement, after which my new reservation no longer showed online. I entered the long confirmation number from my email receipt into the search box and got only a pop up warning that the pick up location does not exist. So I moved on to check my points. The box showed Plus, above Preferred, above the total, but the box below it said Plus would be achieved after 25 rentals. I counted 21 rentals in my online history. So I have no idea whether I have Plus or not. I know I should call again, but I don’t care to waste another hour..Version: 12.5
✓ ConfusingThe app doesn’t make it clear what currency the quote is!.Version: 12.6
✓ Apparently a glitch with the systemWeb site won’t allow my wizard number Avis representative said there must be a glitch in the system but the price they quoted me was over $400 different to the web site, not much confidence in Avis or their web site..Version: 17.2
✓ Poor customer serviceWe arrived at DFW very excited that we were going going to be able to rent our Toyota Prius that we prepaid online almost $400 for a week. When we got to the counter the agent asked if that was what we rented? I showed her that and her reply was we rented it out earlier that day. I explained to her we wanted the Prius Becuase we were looking into purchasing a Prius And this would be our opportunity to test drive one. She said we don’t have any Prius and the only car they had was a Toyota Corolla. I then asked is their anything that was similar to a hybrid? Her reply was we only had a Toyota Corolla. I then told her that Avis bait and switched my purchase for the rental. If I would have known that I would not be able to rent my Pruis I would have went else where. They did not to remedy the situation even though I gave them the opportunity. I added a driver and they charged me over $150 dollars as well. But they did thank me for being a preferred member. I will never rent from Avis again. Very poor service..Version: 13.6
✓ Best way to rent with AvisThis is the best way to interact with Avis since on the phone they have only a voice-prompt chat bot that unless you are in an sound isolation chamber will pick the slightest sound as a prompt. I have never been able to make the return function work not in small local franchises or in the large airport facilities. Also gets tricky when they give you a Budget vehicle or any time you are attempting any change of sorts when you are already renting. If you are on a happy path this is the way to go. If you have issues or need something special - you have all my sympathy. Also - EV rentals are not fully incorporated in the app. Lastly even if you qualify as Presidents Club - you’ll always be subject to whatever they are left with which can result in a good car or a smoker-used vehicle. Just set your expectations accordingly and not by the marketed intents. Not quite there yet..Version: 17.1
✓ Can’t sign inDon’t remember my wizard number and won’t let me sign up new since email is already linked to account ! No place to send for forgot WN or password!.Version: 17.0
✓ Avis doesn’t recognise HyphensAs a user with a legally recognised surname that has a hyphen I am annoyed this app won’t support me using my real surname when I book through the app (with the hyphen) in my account settings. I have to remove it meaning when I present my ID (drivers license or passport) that has my real name, with the hyphen, they don’t match my Avis booking. As a contradiction I can book a car using their website (as opposed to this app) using my correctly spelt surname (with hyphen) and include my Wizard ID hopefully linking my booking to my app but my online booking won’t appear in the app because my online booking has to match my credit card name (yes with a Hyphen) but the Avis app won’t put 2 and 2 together. Lastly; if you update your in-app account details it can take up to 3 snail pace days to update. Really? That’s atrocious in this day and age - it should be instant. The app is hopeless for anyone with a hyphen in their name. Even though tens of millions of travellers have hyphens in their name..Version: 13.0
✓ Great if nothing goes wrongI have been using the Avis app for about a year now and everything has gone well until I wanted to modify a booking from overseas. It doesn’t work at all so I’ve had to make numerous phone calls even back to Australia to try and modify the booking. Even the operator in Australia couldn’t do it. So I go to the French website to call them they charge €0.15 per minute to ring them so after being on hold for 20 mins I gave up wasted $5.00 and rang Australia again..Version: 15.9
✓ Login infoThis app doesn’t seem to remember log in details. If that is so then why offer a remember me option on the front page?.Version: 12.1
✓ Prior bookingsDifficult to find out how to input a prior booking for future pickup in London LHR.Version: 16.1
✓ Worse app for signing up for accountI signed up for an account online. I then got the app for my phone and logged in. Most of the information was missing and after repeated attempts to re-enter credit card info and DL info, I kept receiving a message with “missing info”. A notification finally came up and advised that the info couldn’t be updated online and I had to call the customer service number. I did that. The very disinterested service representative told me that she could not do anything and I should delete the account and try again. I did this 4 times, after getting to the same point every time with the same message. 90 minutes of my life I will never get back..Version: 16.6
✓ Your Avis app sucksConstantly locks me out and tells me my account has been disabled,.Version: 16.7
✓ Where are my points?Rented twice in the last 60 days. Don’t see my points anywhere. When I got to the booth they told me I had to call in to ensure my points went through. If you read this review I would like a call to straighten this out..Version: 16.2
✓ Always getting ripped offI hate avis.Version: 16.5
✓ Will not load upcoming rentalI have to enter the confirmation number every time. When I look in the rentals screen it always says unable to find any upcoming rentals. It also says I can add my wizard number to the reservation but there is no capacity to do so. I may as well just print it..Version: 16.5
✓ Ability to select pickup locations from catalogueThere’s no way to know which are the pickup locations nearby from the app.Version: 17.2
✓ Avis lost my initial car, then the replacement broke downIt was pretty much a nightmare from the start. Someone else took my rental car in Nashville that had been reserved so they gave me a Mustang as a replacement that broke down after 4 days. I stayed on hold waiting for emergency roadside assistance for 30 minutes. They could send a tow truck for the mustang but could not get me to another car since the nearest Avis was 100 miles away, but offered to let me Uber and try to get reimbursement later. What a nightmare! I got a ride to the nearest Avis, and then turned the next car in a day early but never received any credit, nor an apology for all the mistakes and inconvenience. Lastly, they did not credit the account I wanted my points to go to so I had to sit on hold again for an hour to speak to someone, only for them to put me on hold again for another 15 minutes, and then hang up on me. Frustrating is not the word!.Version: 15.1
✓ Poor serviceWhere do I start? Poor customer service after the morning shift. No Preferred or President line Rude staff and no visible ID tags. No on site or hands on manager. The manager I was told work remotely from Birmingham Al or Knoxville TN. The cars are almost never ready or cleaned and the servicing staff for the vehicles are lazy and there is a high turnover rate in that department and shortage of staff. The representatives are without working printers, lack of pens, Avis booklet covers, etc. Customers are going to other agencies while at the Airport for a car due to lack of availability. I’ve talked to several staff members and the morale their is at an all time high. Frustrated staff members with no management support and no tools will always yield poor customer service. Many times I’m always late for my business meetings due to waiting on a car or waiting for someone to check for keys or waiting for someone to clean the vehicle or waiting for someone to come in or the representative to get a break from the desk to go find a car. This is unacceptable. Today I have a vehicle not of my preferences/choice that I had to wait almost an hour after my pickup time to get. I’ve waited as long as 2 hours past my car pick up time. This is the ONLY location in Huntsville Al and it is at the airport. Please fix these issues asap because I’ve been a loyal customer for over 8 years and I have a business account with Avis. Thank You Mona J G4F729.Version: 16.5
✓ APP is AppallingThe APP crashes frequently and while trying to update my profile it crashed after taking my credit card details. Really poor digital platform. No excuse in 2019 for this sort of sloppy service and waste of time. Messages to ‘ring Avis’ defeat the whole point of online service, convenience..Version: 12.7
✓ No friendly n gives errorIt’s not friendly app. Does not allow to book with Canadian address for us destination..Version: 17.2
✓ When you’re Canadian the App sucksNo Matter what you do the it always ask for a zip code when we use postal codes very frustrating!!!.Version: 16.3
✓ Never works.When it does work it assigns you a vehicle that has already been assigned or tells you to go to the counter anyways which defeats the purpose..Version: 16.7
✓ Additional driversIt should be possible to add a driver to a booking using the app. The app could send a photo of the drivers license and digital signature. That would be a huge feature..Version: 12.4.1
✓ Not helpfulDoes not sync to online bookings. You have to manually insert your booking number every time to get any data. What’s the point? If I have to look up my booking reference, why would I need an app? It’s useless!.Version: 17.0
✓ Avis damage scam at OGG airportSpent 10 wonderful days in Maui for a family members destination wedding, only to watch our family members get “taken” by Avis. When our trip was over and we went to drop our car off at the airport location, we were told that we damaged the car. I’m so thankful for the video I’d taken of the car when we first picked it up because I was surprised at how horribly damaged it was. The employee demanded I show the video to get out of all fees. She watched about 2 seconds of the 45 second video before she said "fine". She wasn't interested in seeing my video and me having it didn't allow her to proceed with her scam. As we were siting at our gate getting ready to fly home, one of our family members shared with us that they were furious that Avis is holding hem responsible for damage they didn't cause. They were so upset, especially after two more family members said the same thing had happened to them. Each of the 5 cars we returned were accused of damage. Coincidence? No way! We are absolutely disgusted in what they're doing at this location. It's obviously well planned out, as we all checked our cars in within 5 minutes of each other and had different employees doing it. Shame on you Avis OGG..Version: 15.4
✓ Never workCan not find location, can not complete the reservation properly with the application, Can not change a reservation, always an error at the end that prevents you to complete the change or reservation.Version: 16.6
✓ ReviewHi, it has a preference but you never get the preference, supposed to be preferred but the car is on the other end of the parking, cannot load a business and personal portfolio on the same app,.Version: 15.0
✓ Avis app doesn’t workWhy do you have an app and offer car pick up if it doesn’t work. This is my 3-4 pick up at Montreal airport and it never worked. Waste of my time and energy..Version: 16.4
✓ Nicole EcUnable to log in, tried to rectify by emailing and speaking with ‘bot’ still unable to log in to app. Charged membership card fee which I can’t use or log into app to use. Not user friendly at all..Version: 15.1
✓ Useless - poor securityApps’s useless as it does not support the use of a password manager with the keyboard and does not supporting pasting in the password field. Consequently the is forces the user to use shorter less secure passwords. My password with Avis via their website is 40 characters long and the app does not allow the entry of more than 25 characters in the password field. Consequently I cannot manually enter my password to log in to the app. Unfortunately with such poor security and design this renders the app useless..Version: 14.3
✓ Road Side ServiceNormally I have seemless service from Avis But.... Yesterday the trunk lock failed (with luggage and passport in side). 3 calls to the road side assistance resulted in extreme frustration and receivers who could not deal with the issue. Unfortunately the car had a Car# beginning with 4 not 9 (first they said not possible! But it had Hawaii plates) and they sent me to International center??? And then to an external service who obviously couldn’t help (think it was an emergency service!). Also they had trouble entering my international mobile number. Eventually I had to drive to LAX (nothing else open) and the boot was opened and the car exchanged. An extremely frustrating afternoon (and time wasting on my behalf). This was unnecessary. Ivan Holyman.Version: 13.1
✓ Return Car Feature is PoorI was excited about using this feature as it saves time, especially with after hour returns. I dropped the car off at the airport. Followed all of the instruction. Left keys in the car. Then clicked on return car. I kept getting the error, “unable to return”. Refresh GPS. Now I’m sitting in the Avis parking lot. I can’t go nowhere else as they have the spikes so you can’t leave the parking lot. There’s no attendant there as it’s after hours. So I kept refreshing GPS all the way up into the airport and still couldn’t return the vehicle. This features needs serious work. The concept is nice and it will be a huge improvement when it works but currently it’s in a failed state. I missed the shuttle sitting there trying to keep refreshing the GPS. All apps has its bugs but this one is a big one that was offered to me and didn’t work. I got the notification to use it and it doesn’t work. What sense did that make? Fix the GPS problem and you can move on to something else..Version: 16.3
✓ Technical issuePrescient club member with 100s of bookings but no one care to solve technical issue with me accessing the APP.Version: 17.1
✓ Dishonest Company: Don’t UseI rented a Jeep to drive it around to determine if I want to buy one. I did not take the jeep off-roading. I merely drove it around town while on vacation in Virginia (where is rains a lot). When they gave me the Jeep, the wheel well was already covered in mud. I should have said something, but I didn’t. When I returned the Jeep. There was a little bit of grass on the floorboards of the back seat from the kids shoes (from getting in and out of the vehicle for a whole week). They took 1 photo and duplicated it 3 times and then charged us $125 extra, for “sand” in the car. When we spoke to a representative about it on a recorded call, he agreed there was no sand just a little grass (we never went anywhere with sand) and it was the same picture duplicated. However the company decided not to do what was right, but to go after more money. They charged us extra for having to vacuum the vehicle, which is something they should be doing after each return. There was no extra work involved. There was just a little bit of grass on the floorboards. If you don’t intend to have the vehicle detailed before returning it, use another company. Avis care little about ethics, only about money..Version: 16.6
✓ Inconsistent accessWhen this app is working, it’s ok. But even though I have Face ID enabled and stored passwords on my Apple I phone it keeps locking me out. When I use the same details in the computer it allows me to log in..Version: 17.1
✓ Would not match name, ended up canceling and creating new account after 5 phone calls overseasWould not match name, ended up canceling and creating new account after 5 phone calls overseas Get the bugs out if this app so it accepts the basics.Version: 17.1
✓ Canadian paymentUnable to enter a Canadian billing address as the app only has zip code, not postal code..Version: 17.2
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