MyAT&T App Support

MyAT&T App User Reviews

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MyAT&T Pros

✓ BUG RIDDEN! SLOW on any deviceI only gave 5 stars in hopes this review gets seen and read. 1 star would be generous. This app is an embarrassment. A company as large as AT&T with profits to match, it’s shameful to have such a poorly constructed and maintained app. It appears that they are more concerned with aesthetics (nothing special) than ease of navigation or speed and seamlessness. Or even functionality. It’s as though the app was a single room shack to start and as it grew, rather than building new they simply added room after room. POOR construction and even worse maintenance and quality control. Navigating is painful. It seems every link takes you to a “Loading…. Logo”. And “Opps, something went wrong” or “try again later” are ever present. ”The “NEW automated help” feature will not even load at all. Endless spinning dots. Developers, you do have testers, right? Or do you just drop an update and wait for bug fallout to fix problems? I just spent two hours in this app just to request unlock on 4 of our phones. It was so frustrating. I’ve been a loyal customer in perfect standing for decades. 5 family members with iPhones and iPads in my account. I see no reason to stay..Lots2lurnVersion: 8.3

✓ Website log In procedure and call in serviceYour website login procedure is terrible as you cannot sign in to get your AT&T information as all the effort lands you to DirectV when you call for service the robot that answers cannot understand the request unless it is a simple matter and you have very little alternative other than to go to the location the robot who doesn’t understand but sends you to their chosen site which is no help to another site where all is accomplished is to answer all there requests and again not geting help however you’re able to give your information for maybe six times and still no help!!!! You are too big of a company to develop a friendly help method of training the robot to handle simple inquiries and then offer you customers the option to explain the problem at hand to get required solution to the problem. In fact, often the time to work your way through the robot and the variety of equipped service reps sometimes the outcome becomes bigger problem than the one your trying to resolve, ending in frustration and complete disaster.ATTgone wildVersion: 22.11.2

MyAT&T Cons

✗ Frustrated with AT&T wireless phone invoicesMy AT&T wireless phone bill is NEVER he same it’s always 50 to $60 higher than what it’s supposed to be. When I signed up originally, the guy came to my home and set everything up and promising that my bill will be around $160 monthly. He told me the first couple of months the bill will be a little higher but then it will adjust and my bill will maintain same amount afterwards. Year and a half later I’m still yet to see a bill that is below $200. It’s usually $220 to $240. I called customer service a few times and I remember onetime spending more than an hour discussing the bill and taking out several items from my service to ensure my bill would come lower but I’m still waiting!!!! AT&T has such a complicated billing system with their bonuses for your trade in and their new phone spread out in a manner that you are tied in and cannot cancel the service without taking significant loss. I was with T-Mobile for 15 or so years and most of those years my bills were constant, never had any issues with billing system, they gave trade in credit right away and not spread it over 3 years! The reason I switched to AT&T was because my colleagues were telling me they had better cell service but I’m yet to see much difference between AT&T and T-Mobile. I’m not a happy customer with AT&T. I switched my home internet and my cell service for my entire family with them and now I’m stuck!!! This is utterly disgusting, frustrating and unacceptable!.Think787Version: 2023.12

✗ Poor customer serviceWhen I upgraded my iPhone the AT&T salesgirl asked me about my internet provider. She then offered me double the speed at half the price through AT&T internet. When the installer came out and finished, I tested it and it was about one-third the speed and a higher price. He relplies, “High speed is not available in your neighborhood.” I told him to remove the hardware and cancel this service. Two months later I got billed for internet service I did not have with late fees along with late fees for my phone service which has been set up for over ten years on autopay. After talking with AT&T reps in India and the moon I got connected some seven redirected calls to someone with authority to solve problems. Learned the installer did not cancel the service, and autopay was removed from account because AT&T internet, tv, and phone services are billed from separate planets and no one speaks the same language. This kind employee straightened everything out, got late fees and fees for service I never had, removed. I paid via credit card the missed payment. And she assured me autopay was restarted. So here two months later autopay is not operational and I am getting late fees again and threats AT&T will suspend service if they don’t get paid. Sorry to give AT&T one star when in terms of service they deserve zero!.PejasarVersion: 8.0.4

Is MyAT&T legit?

✅ Yes. MyAT&T is legit, but not 100% legit to us. This conclusion was arrived at by running over 3,992,131 MyAT&T user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for MyAT&T is 77.8/100.

Is MyAT&T safe?

✅ Yes. MyAT&T is quiet safe to use. This is based on our NLP analysis of over 3,992,131 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.0/5. AppSupports Safety Score for MyAT&T is 79.3/100.

Should I download MyAT&T?

✅ There have been no security reports that makes MyAT&T a dangerous app to use on your smartphone right now.