MyAT&T Positive Reviews

MyAT&T App User Positive Comments 2024

MyAT&T app received 9 positive comments and reviews by users. Can you share your positive thoughts about myat&t?

MyAT&T for Positive User Reviews

✓ AT&T fiber rewardsIt’s a mystery where you can find your reward you have to be a cyber detective to find out when your reward is coming, mines coming on June 5 it’s now August 17 still don’t know where it is, what’s the problem I’m a new customer why do you wanna act this way you will be $250 in rewards for signing up for AT&T fiber, anytime I speak to somebody I get transferred around, last person I spoke to was in the Philippines and they didn’t want me to make a comment about them so they hung up, come on how can you run a business with this Poor customer service , yesterday I was on chatAfter filling out all the information and trying to send a message it said it was not operational come on sorry Business practices, if you say you’re going to give us these rewards get them out stop jerking people around why would anybody want to stay your apps don’t work nobody answers the phone you get transferred around it’s ridiculous still no answer, hello is anybody home nobody solve these problems billion dollar company can’t get their app working correctly ridiculous!.DoublestaryesVersion: 22.08.1

✓ AT&T/FirstNet aren’t compatible?So I’m a first responder and switched my line to FirstNet. I upgraded my phone and bought a series 4 Apple Watch a month ago. Difficulties arose when trying to connect the cellular to the watch and it was determined FirstNet was not compatible with the watch. Yesterday, I got my AT&T bill which shows an activation fee for the watch plus the monthly service for the watch which I don’t even get!!! Spent the last 2 hours with customer support to find out they can’t do anything at AT&T to solve this problem. Their suggestion, call FirstNet! I did and I was advised they now have watch plans for cellular at a cost of $25 dollars a month, not $10 like AT&T, the reason they say is the watch requires its own account. So now I would need an AT&T for my families phones and 2 FirstNet accounts, one for my phone and the other for my watch, just to use their services. None of which can be combined to pay. 3 separate payment transactions and at an additional cost. I can’t imagine I’m the only first responder who has their service and bought an Apple Watch. I’ve been with AT&T forever, and appreciate what their doing for first responders, but I’m not to happy with this and not being able to resolve my issue with AT&T!!!.Smhansen4022Version: 6.1.1

✓ BUG RIDDEN! SLOW on any deviceI only gave 5 stars in hopes this review gets seen and read. 1 star would be generous. This app is an embarrassment. A company as large as AT&T with profits to match, it’s shameful to have such a poorly constructed and maintained app. It appears that they are more concerned with aesthetics (nothing special) than ease of navigation or speed and seamlessness. Or even functionality. It’s as though the app was a single room shack to start and as it grew, rather than building new they simply added room after room. POOR construction and even worse maintenance and quality control. Navigating is painful. It seems every link takes you to a “Loading…. Logo”. And “Opps, something went wrong” or “try again later” are ever present. ”The “NEW automated help” feature will not even load at all. Endless spinning dots. Developers, you do have testers, right? Or do you just drop an update and wait for bug fallout to fix problems? I just spent two hours in this app just to request unlock on 4 of our phones. It was so frustrating. I’ve been a loyal customer in perfect standing for decades. 5 family members with iPhones and iPads in my account. I see no reason to stay..Lots2lurnVersion: 8.3

✓ Website log In procedure and call in serviceYour website login procedure is terrible as you cannot sign in to get your AT&T information as all the effort lands you to DirectV when you call for service the robot that answers cannot understand the request unless it is a simple matter and you have very little alternative other than to go to the location the robot who doesn’t understand but sends you to their chosen site which is no help to another site where all is accomplished is to answer all there requests and again not geting help however you’re able to give your information for maybe six times and still no help!!!! You are too big of a company to develop a friendly help method of training the robot to handle simple inquiries and then offer you customers the option to explain the problem at hand to get required solution to the problem. In fact, often the time to work your way through the robot and the variety of equipped service reps sometimes the outcome becomes bigger problem than the one your trying to resolve, ending in frustration and complete disaster.ATTgone wildVersion: 22.11.2

✓ Horrible replacement if your phone has issuesVery disappointed . I had insurance on my phone I’ve been paying for for 17 years with At&t. I had trouble with my phone it shut off and I had zero screen . They told me it wasn’t under warranty , I find out from a different rep that it was a mistake it should have been replaced by warranty with zero deductible . So the phone they sent to replace my phone that was dead , was pixelating and disconnecting all calls I was making . People said I would muffled . So I called again , the apologized and said they will send another phone from warranty and I’ll send both useless phones back . Well the 3rd came from warranty and it was programmed in Russian after the initial “ hello “ set up . I couldn’t get it to go to English . I reset it in Russian , I did everything to make that one work . Now I’m fed up with this . Why did I pay insurance for 17 years so they could send me two worse phone than my issue with my own phone ? I demand a refund . I will be returning both garbage phones they sent . Hope this review is a warning , go elsewhere !!!.Loyal customer for too longVersion: 6.9.4

✓ Canceled ATT in March 2022Please stop billing me. I had gone to ATT store to get my ATT SIM card for my new Apple phone. Apple store could not do it. I had just canceled my iPhone ATT acct for my iPhone. My tv home phone, etc had been on Spectrum for years. Manager at ATT talked me into going with ATT stream tv. I had no idea what he was pushing me into until the ATT installers came out to install in my house. They discovered my home could not be installed properly underground. I also discovered at my age it was too difficult to work. I canceled ATT and returned to Spectrum that day. Also took a box of ATT accessories manager at ATT gave me which I immediately took to UPS to mail back to ATT. The box was unopened by me. UPS had stacks of these boxes to return to ATT and told me they sent back to ATT when they had a certain number of these boxes. I thought everything was canceled until I started getting large bills which were automatically paid out of my checking until I thought ATT understood to stop billing me. But apparently have not I have disputed these charges..DisputeATTVersion: 22.07

✓ Internet customer service from AT&TNothing short of horrible. Say they are coming out and don’t. Got disconnected twice while holding for technical support. Told to call back tomorrow after a 30 minute hold. I said that was unacceptable and I would be changing internet providers and she said I hope you were satisfied with our service today and she could have cared less. Adios AT&T, your customer service did you in. It’s so important too when your selling a commodity that someone else has! If the competition even transfers my call better I’ll be more satisfied. Sadly AT &T used to be a good phone company. Oh, the best part yesterday was when they wanted to up sell me on the phone, etc. I said not until you fix my problem, there are no extended wait times on the phone or I’m not disconnected, only then will we can talk. Honestly listen to your customers, don’t attempt to up sell them when they are having issues, it’s not the time. Maybe once you fix their problems would be a better time. We’ll soon to be ex customers!.Melanie////Version: 22.08.1

✓ AT&T vs SprintA paying customer for over 16yrs with sprint and before with Nextel for 8yrs when sprint bought them out. We paid on time and constantly had phone service issues. As of the last three years we had so many issues and out bill kept going up. We had three lines unlimited $99ea and chargers that somehow our bill was over or about $400ea month. They supposedly fixed it and we found out they changed us from buying our phones to leasing them. We called in and told them about our friends that had AT&T with more lines than us with unlimited lines and they offered a $10 each month but I would have to call in for that discount each time. That was the straw... we have since changed over and our bill is consistent, we own our phones, and the service is stellar amazing compared to the service we had with sprint. We are not herded ok like cattle when we enter AT&T and the customer service has been amazing! Our bill went town tremendously and we are getting amazing reception on our phones. Thank you AT&T, Young Family.I Love Words With Friends!Version: 6.6

✓ I’m impressedI don’t usually write a review but I gotta say… AT&T have gone the extra mile this time to ensure that their app is super streamlined. I’m happy with their quality and I’m happy with my phone. I can change plans anytime I want or order “phone stuff” quick and easy and have it added (in monthly installments) to my bill. All without feeling the need to call and talk to someone. As a matter of fact calling and talking to them is not streamlined and they still have problems there… One person passing you off to another dept. only that department doesn’t answer and you get sent to the automated system again and lose the original person you were speaking with all together causing you to have to tell the problem all over again to someone new over and over again… but… at least the app and service is good I don’t think I’ll need to call them again before my 3 year plan is up so…. It’s a non-issue for me at this time. Love the app, love the colors of it and like I said very well laid out and streamlined. Y’all have a nice day..WhiteSmoke69Version: 8.1