Shutterfly: Prints Cards Gifts App Negative ReviewsShutterfly

Shutterfly: Prints Cards Gifts Negative Reviews

4.6
4.67385 star

Total 83 Negative Reviews

Shutterfly: Prints Cards Gifts App Complaints & User Negative Comments 2022

Shutterfly: Prints Cards Gifts app received 83 complaints, negative comments and reviews by users. Have you ever had a bad experience using Shutterfly: Prints Cards Gifts? Can you share your negative thoughts about shutterfly: prints cards gifts?

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Shutterfly: Prints Cards Gifts for Negative User Reviews

Too expensiveI wish the shipping didn’t cost a bomb, it’s what’s put me off ordering anything cause they have some amazing products you can’t find on English apps. Just wish they did a uk version of this then I would buy.Version: 9.19.1

Too expensive.I thought that the photos were free is you got 4x6 and I proceeded to the checkout to find out that the delivery was over £35. Not impressed..Version: 11.7.1

Hell on EarthSo...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows.Version: 8.9.2

Expensive postage to AustraliaIt’s a shame that it costs so much, it doubles the price. Can you not use an Australian company to process your orders from Australia. It would make your products much better value and more attractive to customers..Version: 11.20.1

Cost you $30 for 1 item delivered to the UK addressRidiculous price for delivery. Was going to order the freebie but cost me $30 for 1 item delivered to the UK. UNBELIEVABLE!!! Deleted the app straight away. No thank you..Version: 9.11.0

Great to use, ridiculous postageLoved making a few Christmas gifts for family and friends at a good price, then shocked by $70 postage to Australia!! As much as the items I was ordering, which were all flat and light!! Not in line with the postage costs of other companies in the US. Very disappointing to have wasted time doing this..Version: 7.15.5

PatchyWhile the concept is good, have had a number of issues trying to create 2 albums. Time difference means I can’t chat when I need to and no e-mail address to write to. Taken much longer than it should, and album freezing on my iPad for 24 hours has made the process frustrating..Version: 10.7.0

Wish I could give 0 stars!What a joke. It says free photos just pay shipping. For 30 pictures they want to charge about £35??!!! What a joke! Deleting this app straight away..Version: 9.11.0

Stick to the desktopWhile I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business..Version: 8.19.7

The WORST app!App constantly crashes and shuts down. Can’t make any type of item (photo book, keychain, pick prints to have printed) without the app crashing. All the app exclusives, but the app doesn’t work? Wish they would fix the issues going on, but it’s been an ongoing issue for as long as I’ve had it.Version: 10.12.0

Application app is super slowI’m a super fan but I find the app slow and doesn’t save your work constantly especially during promotions..Version: 8.16.0

App keeps shutting down/ turning off whilst trying to edit photosWhenever I’m trying to edit and crop my prints the app shuts down about halfway and looses progress of all previous cropping.Version: 10.14.0

It now crashesSorry but after the update the app will not load. It just crashes.Version: 8.19.3

Convenient but super glitchyUsed the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad..Version: 9.20.5

Photo Book in App can’t be printed for local ordersI have orders a lot from Shutterfly and I was excited to make a honeymoon photo book for my husband for his birthday. After spending 3.5 hours getting the perfect book together, I realized I had used local photos instead of ones that were uploaded to Shutterfly. I contacted customer service and they told me that from my photos I’d be able to know which were uploaded but I first had to reinstall the app. I saw an update was pending so I did that and it didn’t work. Another customer service rep said it was different and I needed to delete and reinstall. I did this. I still couldn’t place the order for my book. Finally I contacted a third customer service person who told me that my only option was to do the whole thing again from scratch after I had uploaded my photos. There is no way to load them to your account after you have created a photo book. I asked why the photo book creation would allow me to get photos in this way then, and wasn’t given an answer. My frustration level was through the roof. I now had to spend another 2 hours redoing the book. Be careful if you’re making a photo book to be using photos you have uploaded!.Version: 10.18.0

Outside US/CanadaIt might have been helpful to know you don’t deliver outside of US/Canada before I spent an hour selecting what I wanted to buy, editing & so on. It didn’t even tell me when I was trying to pay.. just froze on the address. It wasn’t until I allowed access to import contacts to see if that would work that I finally got a notification.Version: 7.15.7

Insanely expensive shipping costsDidn’t think the prices were too bad until I got to the end of the checkout and saw the insane shipping costs to Canada! I canceled numerous items I was going to purchase, and I only got the cards I really wanted, to reduce the shipping fees..Version: 9.20.4

Disappointing. Not user friendly and hidden costsNot user friendly: after selecting the photos the app randomly organises the photos in a random number of pages. I had to go one by one to undo and rearrange, etc. Prices not transparent: every time I deleted one page, the app would show me the new price. However, after 3 hours, when I finally got to the checkout I got charged $30 additionally for shipping! I am paying more for shipping than for the actual book. But it took me so long to get it done that I just don’t want to start all over again in another app. Very disappointed.Version: 10.10.0

The update has ruined the appSo disappointed with the update, yes the app is much prettier to look at but it has lost a lot of its functionality and hasn't really gained any extra features. The app no longer tells you which photos from your camera roll have already been uploaded unless you choose the automatic upload option, which is useless because you can't upload in to specific albums. If you want to select certain photos or a certain album to upload, there is no way to tell if you have previously uploaded it without trawling through the albums to check. This is a bit of a disaster for someone like me who takes literally hundreds of photos. I had hoped the update would also include the ability to edit your albums such as renaming, moving/deleting photos and sorting the order but still none of this can be done on the app. I would have rathered the app was left as it was...its glitchy and slow and much harder to reorganise your photos. I am looking for an alternative..Version: 7.14.1

Not as user friendly as I expectedI had problems with the program not saving my work and I ended up having to redo many times before I finally got my project finished. Although I had selected font style and font size, each time I went back to do more the program had reverted back to a different font and size. I also had problems getting my saved projects to actually open. Finished product however was something that I was very happy with..Version: 10.1.0

Absolutely maddeningWhen I first used Shutterfly, it was relatively intuitive and easy to understand. But the developers seem determined to make it less user friendly and more bewildering with every update. It’s gotten to where I have to give up on it. First, it’s almost impossible to sync photos between the website and the app. If you want to upload a better resolution version of a pic than what you have on your device, good luck. I can’t figure out for the life of me how to do that. And if you send a better version of your pic to your device, the app won’t detect it for some reason. This would all be fine if the website and the app offered the same products. But they don’t. Try selecting a canvas print in the app, then try finding the same format, for a better resolution version of your pic, on the website. It can’t be done. This is all too bad, because it’s a pretty decent service when it works. UPDATE: I should add that they charge a ridiculous amount for shipping, yet delivery is sloooowwwww. ANOTHER UPDATE: I’m downgrading my review even more, as the app and the web version have gotten, if anything, even more frustrating. I’ve given Shutterfly one more go, but that’s it. I’m done..Version: 12.2.0

Glitchy, slow and tedious to make a photobookI have used the Shutterfly app on my iPad for years and have loved it. Not sure if I am missing an update, but it was terrible this time trying to make a photobook. Pictures were not saving to the project, the app kept kicking me out, and editing was a nightmare. Not sure I will use Shutterfly again for my photobooks..Version: 12.0.0

Ridiculous shipping pricesI was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”..Version: 8.13.0

Good customer service, expensive shippingGood customer service and great quality. But international shipping is the same cost as the products and promo codes don’t apply. I won’t be ordering from shutterfly again unfortunately until shipping costs are more reasonable..Version: 9.20.2

Mobile App Needs WorkI was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/.Version: 8.1.0

Double cost of items in cart at check outThe price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around..Version: 9.20.5

Photo books need better qualityI’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price..Version: 10.5.0

Awful Shipping pricesThe products are great and of high quality. But the shipping costs more than the product itself...how can a drawstring bag add $12 shipping to an already $20 shipping fee?? It literally weighs nothing!!.Version: 9.20.5

Crashes all the time...Would be great to see what it’s like when it isn’t constantly crashing..Version: 10.22.2

Kinks to work out between app and laptopRelatively easy to use but many editing abilities are limited on the app. Also, you can edit an order that was begun on a computer which is annoying, as means you have to switch back and forth. There are a lot of great deals and promos, but shipping is very expensive so keep that in mind. Depending, it may still be cheaper to pick up in a store somewhere (which you can’t do from the app, but can do from laptop orders - go figure)..Version: 9.7.0

App has a glitchThe app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable..Version: 8.19.7

Just needs one thing!Needs to be able to select more than one image at once. This is a great app that just needs that one feature to be complete! I would give a 5 star rating if that feature was added. Retina buttons would be a good bonus too. Otherwise this app is fantastic..Version: 0

AwfulI always use a Uk based photo product site but this year needed to send something to the US to family who can’t visit. What should have taken about 15 minutes to do, took hours. Upload fails, photos not attaching to products. 6 different versions created and not one of them correct. And to top it off, shipping charges are outrageous. $18 for 2 small items and still won’t arrive before Christmas and probably not even new year. COVID charges as well. I’ve ordered products from the US to Dubai with FedEx and only get charged $20 for 3 days shipping! VERY disappointed..Version: 10.22.5

Incorrect pricing from what charged!If your Canadian, and logged in with a Canadian address, you would assume the prices listed would be given in Canadian dollars unless otherwise stated. NOPE! It will state no where that you cost is actually in US dollars (not through checkout or confirmation email), until you check your bank statements and find out they charged you way more than you thought you were paying..Version: 9.13.0

CrashingKept crashing and after 5 or six attempts I'm not actually sure if it has worked or not. A lesson in frustration..Version: 7.6.2

Horrible experienceIronic how the Shutterfly system will NOT let you post a one star review, claiming each nickname I picked to post my complaint was already bei used even though I resorted to using random letters instead of nicknames because I could tell they were doing that. I’m disgusted actually! Wow. Paid $30, yes, $30 to be certain I would receive pictures in time for my mom’s out of state 70th birthday party which was a week and a half away. The night they were to arrive and we were to leave for our trip the next morning, I tried to get a human via phone and online with no luck but was able to find the pictures were at ups waiting to be scanned and would be delivered by 8pm the day after I was guaranteed they’d arrive so NOT in time for the party!!!!! I spent more time calling last night and today and customer service was closed. Finally got someone on phone who simply could not help at all, nor could her boss, who kept having me repeat addresses many times and wasn’t able to get me the pictures for another six days!!!!!! Why on earth can’t they print pictures and overnight them in less than six days? After 32 minutes, I gave up and hung up! This is NOT ok!.Version: 11.4.0

GreatI like the app, makes it easy for quick orders. A little dissapointed how the orders gets all mixed up and the pictures arent in the same order you ordered. Makes it harder to put in an album. The quality of enlarged pictures arent good either. The deals are great for 4x6 pics which is worth ordering...Version: 7.12.0

ABSOLUTE NIGHTMAREOrdering photos through this app was an absolute nightmare. The app would take over a minute to load after every button I pushed. It would only allow me to add one photo at a time to the cart before closing me out of the app (sometimes not even one). This was extremely frustrating as I was ordering 180 pictures. The only reason I kept using this app was because the app allows you to get unlimited 4x6 and 4x4 prints. Even with shipping, this allowed me to save about $30 compared to Walgreens. After about 8 hours in the app (not joking, I checked my screen time) I was ready to checkout. When I tried to checkout the app would not let me and kept shutting me out. I restarted my phone multiple times, updated my phone, uninstalled and reinstalled the app, and the problem continued. I eventually decided to try using the website on my iPad. I logged into my account and about 10 photos were deleted from my cart. At this point, I was beyond frustrated and just wanted to get my order placed with what was still in my cart. The website was also extremely slow, but after about 20 minutes I was able to place my order. I wish I had just spent the extra $30, ordered from Walgreens and saved my self a whole bunch of time and headache. Will never be using this app again and DO NOT recommend..Version: 10.12.0

Doesn’t workSo it looks great but it just doesn’t work. You upload the photos you want, I had 90 odd uploaded, but then to make an order it selected two, then after an hour I gave up because it just wouldn’t upload anymore for an order..Version: 10.22.2

Major FlawI downloaded the Shutterfly app to make a photo book as a birthday gift. The price was reasonable for 23 pages, and there were plenty of unique and fun formats to organize photos and text. There were unlimited fonts of all different styles (the book themes looked good in the previews but honestly didn’t look great in the book itself; I stuck with a plain white book.) At first it was going great until I added the book to my cart and proceeded to order it. Well, the app said that they couldn’t load the book at the moment and to try again. I tried everything- making the entire book all over again, signing into a different account, even deleting and reinstalling the app. Nothing worked. This was very frustrating as I ended up spending several hours on making the same book over and over to no avail. I don’t know what the problem was but we ran out of luck and gave up on Shutterfly. I wouldn’t recommend investing many hours in the app like I did unless you have lots of time to kill and are prepared for the risk of problems with the app. Poor quality- they need to fix this issue in order to gain customer trust. Will not be ordering from Shutterfly ever again- instead I will stick with Snapfish or Walgreens to make photo related gifts. Disappointing..Version: 10.15.0

Crap!!Spent a really long time arranging photos and selecting gift, and then could not complete the order at checkout.... website was glitchy, glitchy glitchy.Version: 10.22.5

Unlimited free prints such a b******tFake free unlimited prints. In reality, the more you put photos in your cart the more expensive delivery becomes. 10 prints delivery costs $2.83, whereas 100 prints cost $11.65. I don’t think there is much difference in the weight of 10 and 100 prints, and actual delivery would cost the same price. They just put the price of your prints to the delivery price. If it was real free prints service the delivery would have a flat rate. Or at least a flat rate for first 1000 photos. Such a good trick to mislead customers attracting them with unlimited free prints marketing sh**t. Not buying it. Regards, S.Version: 9.5.1

MisleadingShipping is at least twice the price of anything you’ll order, and the promos are hard to access and often don’t apply. Decent prices if you can actually access them..Version: 12.2.0

Shipping so highShipping is quite expensive to Canada so the free book ended up costing me 56.00!.Version: 9.8.0

This app has a lot of glitches.This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼.Version: 10.3.0

So fussy.I’ve lost projects because it glitches, doesn’t go through. Surely when working off an iPad, it should be smoother..Version: 10.22.5

Bad customer serviceI ordered prints for a birthday party around 9pm at night Thursday. Ordering through the app it doesn’t ask or confirm the shipping address so I just assumed it would be the last place the order was sent. the next morning on Friday I saw that it had an old address from 6 years ago in a different state. I chatted with a customer service representative who then told me he corrected the address and even expedited the order! Awesome. (The app doesn’t let you choose shipping either). Monday I see the order has shipped but in my old state (NC) so I chatted with customer service again on Monday, and he confirmed the order was being shipped to AZ not NC. Tuesday I see the order was on my old city, so AGAIN I chatted with customer service who told me he didn’t see what the other 2 people saw and then put in a replacement order to AZ. I needed it by Friday and he confirmed it would be there by then. Wednesday I get confirmation my order was received so I chatted with customer service again to make sure I was still going to get my other order and the person told me no replacement had been ordered!!! And he couldn’t guarantee the order getting there when I needed it. Seriously, 3 representatives giving me wrong information?? That’s just too much. And it’s weird the app would automatically choose an old address and not the most recent place shipped to..Version: 10.22.3

Canadians BewareThis company charged in US funds. This was unclear to me when I ordered my photo book. Therefore in addition you will need to pay an exchange rate fee. The cost of the book was disappointingly high. It's best to deal with Canadian companies..Version: 10.7.0

Handy but difficult to manageIt’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again..Version: 7.15.4

Terrible user interfaceThis app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer..Version: 8.12.0

Customer of 10 Years - Please Read Before Using ShutterflyI am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps..Version: 10.2.0

Discounted ?? Beware of shipping priceIt’s disappointing when they advertise a sale, so you put in all the effort to create the book but then at check out you realise the shipping has doubled...Version: 8.19.7

Completely False advertising Free calendarsI’m glad to see all the wonderful reviews, but that has not been the case for me. At the beginning of each year I like to make a calendar for my Mom and for whatever dumb reason I always come back here like a glutton for punishment. I’ve never not had a problem with an order and every time I order, or try to, I say it will be the last time I ever do it again because something always goes wrong and this year was no exception. I was sent a “free” calendar email so I thought I’d give it a try ONE more time, hoping maybe things had changed. I spent literally hours making a calendar and when I went to check out, I was still being charged $5 or more plus a shipping fee of $7, plus tax, it was still over $14. I tried to figure out the reason for this, so it took me another hour to finally find the “small print” stating that the calendar is still $8?! Seriously?! Why would you advertise a “free” calendar when it’s not even close to free?! Can you no just say we’re giving you a 75% discount or something, why is that so hard? Sheesh 😡 Completely ridiculous and so extremely frustrating, I won’t ever do business with you all again…this time for good. I’ll stick with Snapfish!.Version: 12.0.0

Very high shipping cost. Feel a bit scammed.In my opinion the app is efficient and easy to navigate so in that respect there aren’t any problems. However, it states on the website and app that there are unlimited free 4x4 prints which of course i thought was good. I decided to order some 4x4 prints but when I got to checkout it said the cost of shipping was £40!! I would expect to pay around £10-15 for shipping because of course they need to make profit but not that amount. I felt like I was basically scammed because it had offered free prints with the cost of shipping, but the cost of shipping was outrageously high. I think the app itself is good but the cost put me off. Instead I used snapfish and saved £30 for the same product. I think the manufacturers should consider lowering the price of shipping to get more customers..Version: 10.8.0

Very misleadingThe app boasts Free prints or a free photo book each month but when you get to checkout it’s around $60 for postage (£46). Paying full price plus postage from a different website with the same products is cheaper than this..Version: 9.2.1

ShippingShipping cost me double what the actual products cost! Ridiculous!.Version: 12.2.0

First time userThe app is not easy to use for a first timer. It is quite inflexible and hard to understand. The video on YouTube was so much clearer, yet when it came to doing it, there were far fewer options available. I had to restart several times and lost a lot of pictures and time. Needs more details, more help..Version: 10.22.2

Good but not user friendlyI like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed..Version: 8.7.1

Limited and frustratingI used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating..Version: 9.20.5

Awesome choices love it!Nice choices they have to offer.Version: 12.1.1

Could have been a five starEasy to use. Functional. Looking forward to getting my hard copy. However, was sucked in to using this one on the promise of free shipping and freebies, like X amount of prints, etc. After spending forever on doing up my album, I got to the checkout to find out that I wouldn’t be getting either of those things. Couldn’t pull out after spending hours on my project. Very disappointed about that, otherwise it was great..Version: 9.18.1

UK shipping is absurdly overpriced$30 for UK shipping, and they won’t tell you that until you check out. The app is fine but use something else because that price is ridiculous..Version: 10.0.0

Convenient, Great quality terrible shipping feeI honestly love the Shutterfly however I find their shipping fee to Canada very unreasonable.Version: 12.0.0

Nice looking until checkoutThe app itself looks good but too many tech issues. Lost so many cha he’s to a project that I finally gave up and used the full version (which hadn’t saved my projects even though I used the same account)..Version: 8.14.0

Too expensivePromos never work. Shipping too expensive..Version: 9.20.5

Lynne, AustraliaNo instructions made the first order difficult especially when doing the final editing of additions & deleting of photos, & trying to change The layout. I have not yet received the order so I cannot rate the quality yet.Version: 9.19.1

Sadly after a few years will not use them every again.Sadly after a few years of enjoying there amazing app and 250 free prints just pay shipping from Australia (which was about $40) they decided to switch to another company so it’s quicker and we can follow the package but that’s not why I use the app. I understand coming from America it will take a while. So for me to get those pics for much cheaper, that’s what made it happen. So now they want to charge $120. Yes $120 for shipping. My mother will send a box from Oregon 5x the size for half that price. I also tried contacting them to about it and hoping I can still have another option as like last time, but they didn’t seem to care. Which made it even worse. So I will be leaving them now and making sure all my friends know about it..Version: 9.1.0

Canadian UsersThe app itself is lovely, great ideas for combining memories with useful and touching gifts. My problem is The shipping rates are incredibly high and any free shipping promo is only applicable for US residents..Version: 9.8.0

BEWARE!I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!.Version: 8.19.7

Quality products, not always user friendlyPros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!.Version: 8.14.0

Ordering PrintsI have had lots of trouble ordering prints from you-every time I try- something messes up. When I tried to order at the end of Nov-to get Christmas picts-your order screen had me wanting 73 copies of a fall tree. I called the company & tried to get it all straightened out with one of your employees. To begin with, she didn’t understand why I DIDN’T want 73 copies of a fall tree ☹️ I thought we had FINALLY gotten my order straightened out. So I waited & waited & waited &…… I finally called your company again & found out my order had NOT even been placed!!!! So I ordered my Christmas pictures from a store here in my city & had to pay a lot more than I expected to & the picts & Christmas cards were late getting to my friends 😬 When I indicate which picts I want copies of, the screen won’t show me what I ordered & I figure I have to start over. Then the screen comes up with twice as many picts as I need. Thank goodness, this last time I was able to figure out how to cancel the duplicate order & I’m REALLY hopping my order was right & I will get them when promised! One time, my picts came back with half of the pict cut off on some of them. Another time you didn’t print all the picts I ordered. I’m not good at using my phone order & I may be doing something wrong. But it CERTAINLY is hard for me to order items from you!!.Version: 12.4.0

If you care about grammar in your keepsakes, app is not worth it.Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website..Version: 8.5.0

The printsThe good thing about this is that the photos case in earlier than they were expected but the downfall of this was that despite cropping the photos to what I wanted, so many of my photos were wasted and I paid $127 for it. Only a handful of photos turned out the way I wanted them to so this was a bit disappointing.Version: 10.14.0

Ridiculous shipping costsAfter spending many, many hours creating my album on the app it wasn’t until finalising my order that I realized it would be $100 plus for shipping cost. Have not received the product yet so hopefully worth the cost and my time..Version: 9.7.0

The app is HORRENDOUSI order from them every year for all sorts of occasions because they have high quality merchandise. I’ve purchased photos, bags, calendars, ornaments, large prints and more. It’s all very good. That being said, the THREE stars are for the ease (yeah right!) with which I can even PLACE an order. Since the app crashes constantly, you need to redo all the work you’ve done, and it’s hit or miss what it saves before it crashes. I’ve worked on the site as well, and there’s no easy interface between the app on the phone and the site. You’ll need to make a copy of the work, and even then, you’ll need to reload all the pictures that weren’t saved during the 100 crashes on the app. To put this in perspective, to create a calendar with a maximum of 4 pictures per month, it took me THREE DAYS to finally be able to place the order! I’m technologically savvy, and I’m patient. This app (& site disconnect from said app) tries my patience every single time. Their customer service IS quite terrific, and they are aware they have these (constant) glitches and offer support. I truly love their merchandise, or this would have been a one star review. The three stars are for their merchandise choices, quality, and customer service. However, they are woefully lacking on ease and consistency while creating an order..Version: 10.22.5

👎👎 Always brokenThe app constantly gets stuck in a loop on “Checking for new photos”. The only “fix” is deleting the app, reinstalling it and logging back in… and then it just comes back again in a couple days Super lame..Version: 12.1.1

Good App, Nice Products, Horrible ShippingSo I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope..Version: 8.0.0

Free items are not as they seemShutterfly advertised prints for free but charges 30-50$ to ship them . Very misleading.Version: 11.20.3

Good app but company finds ways to get your moneyApp works ok, only minor glitches. But don't fall for "free" stuff - they "give" you codes to use on products that are app exclusive but you will overpay heavily for shipping. At the end, you're better off with shutterfly website where codes for free shipping actually works and on top of that you can use it with ebates for additional savings - that's not possible on app. You will pay more for shipping that for actual products! It's a scam. So no such thing as free lunch. I will use website instead. I wish I could retract my last order!!.Version: 7.14.1

Nice, but......Really like this app, but was really disappointed at checkout to find that it is totally USA centric and that shipping to a UK address is ridiculous money! Would like to see a UK based version without the need to rob a bank to afford shipment..Version: 9.18.1

TIRED OF TRYING WITH CRASHING APP!!!This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app.Version: 8.3.0

Not clear enoughI appreciate the creativity of concrete photo objects that I can access and create here. But it’s tough to find what I’m looking for (too specific on the words pre-chosen for ornament designs, announcement and greeting cards) and difficult and frustrating to work with discounts and individual shipping fees. Discounts often rule out certain designs within a type of item, but I have found no good way to sort those, and done the design time only to discover cost was far higher than expected. The shipping prices for economy are crazy high. Numerous times I have worked hard to meet a sale deadline only to discover that shipping still knocks it way out of my budget because it’s for every individual item. And if *I* can ship a flat-rate priority box, 2-3 days in transit, for $6, surely you as a company can do it for that or less, especially at 2-3 weeks transit. I don’t object to your pricing things fairly, but I would like it to be obvious and straightforward so I don’t waste my time on things I can’t pay for. Not seeing the final prices until the checkout final screen makes it tough too. Please make it more user friendly..Version: 10.22.5

ExpensiveShipping fees are very expensive. No point.Version: 8.9.2


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