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E*TRADE: Invest. Trade. Save. App Complaints & User Negative Comments 2024
E*TRADE: Invest. Trade. Save. app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using E*TRADE: Invest. Trade. Save.? Can you share your negative thoughts about e*trade: invest. trade. save.?
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E*TRADE: Invest. Trade. Save. for Negative User Reviews
✓ Poor customer service, long wait times for transfers, and cost basis never showing upA lot of issues I have with E*TRADE compared to the other two brokers I use. So many issues that I am cancelling my account with E*TRADE and moving onto the other two brokers that are better in general and provide better customer service for myself and other retail investors like me. Just some of the issues I’ve had with E*TRADE that have forced me to move to different brokers: - customer service wait times: whenever I call I am on hold for 10-30 minutes. I get wait times might be ext need due to high volume of calls during certain hours of the day, but this 10-30 minutes is AVERAGE regardless when I call. - I have transferred shares from my E*TRADE account to other brokers multiple times. EVERY TIME I’ve done this E*TRADE has NOT included the cost basis of my purchasing price for those shades, forcing me to call E*TRADE and remain on hold for long times just to request them to send the cost basis information which they should have done with the initial transfer. - I have direct registered my shares from E*TRADE to the companies designated broker and it took OVER A MONTH to do this for E*TRADE. It took my other brokers 3-5 days. I have been using E*TRADE for over 3 years now but have decided to move all my assets out of E*TRADE to the other 2 brokers I use because of E*TRADE a poor customer service, mismanagement of proper data reporting, and call wait times..Version: 10.9
✓ You lost me.I opened an ETrade account as my first ever venture to buying stock. I must say while the trades are “free” what’s not told to you is the spread that ETrade plays with on each trade. This is to make money or they just aren’t making the best trades for their customers. The app lags with its stock values compared to other apps and even Google. It also takes way too long to fund an account. I opened a Robinhood account and was able to start trading immediately. I took 3 or 4 days for my money to be drafted from my account and allow me to start trading. This is 2020!!! I lost out on a 40% day in ERX stock because of this. I also don’t like that because they were so slow executing my stock or did not leave any wiggle room they bought my stock and then requested a cash call. When I didn’t fund my account the additional $130, they liquidated some of my stock and took a $25 fee for doing this. I’m sure I agreed to all of this but other trading options don’t operate like this. I’m eating for my CCL stock to rise another $2/share and then I’m out of ETrade and will never be back. If anyone is listening you really need to redesign your business model and your app. Both are outdated and you are not retaining customers because of it..Version: 10.2.0
✓ BrokenThe latest update has ruined a quite useable app. The updates to balances and prices are slow and not always accurate. This is unforgivable in an app that I depend on for precise information on a seven figure portfolio..Version: 10.1.1
✓ Still too slow as of 2/20It’s been weeks now, and the speed and unresponsiveness issues still exist. I understand that the end user cannot go back to the old version. However, E*TRADE could post the old app so that we could all delete this non- working version and download the old. Please tell us that E*TRADE has a back up plan for such a catastrophe scenario. We have lost so much time and money due to app glitches. 2/12 This app freezes and when it’s not frozen, it takes forever to scroll, or sort. Changing to a new tab also takes an unacceptably long time. What good is the upgrade if routine functions don’t even work? The old version didn’t have these unresponsiveness issue. Some of the developer responses simply stated that users just need to get used to this new app. Well, don’t blame on to the users. Many users have tried to help you by commenting about the lack of speed and responsiveness of this app. If people can’t get the app to respond, how can they get used to it? It’s just a matter of time before we leave..Version: 10.1.1
✓ Laughable.. just go to SchwabApp is okay. UI could use some improvement. Only use E*trade because of my employee stock purchase plan. Tried to open a brokerage, and they required a new picture of my physical social security card number. Then called 3 times over the course of a month to ensure all the documents (like proof of address) were good to go. Got hung up on twice over 1hr phone calls. Customer service reps were rude, and didn’t seem like they knew what they were doing. Multiple times had to ask if they were still there because they were silent. Amazed at how wasteful, and not helpful they were. Probably, staring at their phones while on the call. Eventually, just went to Schwab and opened up a brokerage. Still had an issue opening, but called customer service and they fixed it in UNDER AN HOUR. Truly amazed by the contrast of service. Never touching E*trade again besides for my ESP. Hopefully, I don’t have to call again to transfer stock out..Version: 13.0.1
✓ Fair charges for top serviceI recently tried out the Reliancedeck Recovery System and have been very impressed with my experience so far. The system was incredibly easy to set up and the user interface is intuitive and user-friendly. I particularly appreciated the clear instructions and helpful tips provided throughout the setup process. Since using the Reliancedeck Recovery System, I noticed significant improvements with the safety of my digital assets and overall finances. The system's combination of physical therapy exercises and their mindfulness in practices has helped me to manage and reduce stress levels through safeguarding my finances. I also appreciated the personalized nature of the system, with software and scheduling tailored to my specific needs and goals. While there were a few minor technical issues that I encountered initially, the customer support team was responsive and helpful in resolving these issues quickly. Additionally, I would caution that the system may not be suitable for everyone, particularly those with more complex or long-termed asset lost which may be pricey. Overall, I highly recommend the Reliancedeck. com cyber security Recovery System for anyone looking to improve and secure their physical and digital assets. The system is user-friendly, effective, and provides a personalized approach to recovery..Version: 13.1
✓ Nice design, sub-par functionalityL’ve been a long time E*TRADE user (4 years) because of its mobile app design & simplicity, as well as because of the power E*TRADE tool. The app is designed very well from an aesthetic manner. However, from my experience, the user interface is historically very buggy and can lack the ability to be a reliable trading tool for avid traders at times. Level II quotes are delayed every now and then, price and chart updates tend to lag even though I have real time streaming turned on, data is unable to load at least 3-5 times a day and throws an error, and the user interface is inconsistently redesigned (though, I will say, it does look nice) and lacks a true mobile experience for viewing and analyzing charts. The mobile chart feature behaves as if the application calls an E*TRADE API that hasn’t been maintained since 2011.Version: 10.8.1
✓ App issues and horrible technical supportDownloaded the app a few days ago on my phone and iPad. After creating my account when trying to log in into my account either on iPhone or iPad I always had a message “We’re sorry we were unable to process your request, try again later, if the problem persists call 1-800 Etrade…” when you call them you have to wait 40 min, second time was 90 min, 3rd time was 2 hours +. Then I had an issue where they wanted me to add my second last name (which I don’t use anywhere else not to even legal documents or bank accounts or other trading accounts) to my account. Then I said that name could change if I get married or divorced, then they said I would have to wait for a document with the second last name change then summit a new form to e*trade and wait and wait. Imagine if for each call is 90 min plus waiting. Or imagine if when I invest a lot of money I can’t get my funds because of my SECOND last name or because I can’t reach them by customer support or because the app never works. Horrible experience. I used Robinhood, Webull and several other apps to invest and never had a single issue like this, specially with my name..Version: 10.9
✓ Complete rip offI downloaded this app in April as a first venture into stock trading. I KNOW I transferred only $1000 but somehow I have two different accounts which each had $1000 in, one is up to $1200 and the other is like $1,000 and some change. I’m hesitant to make any moves with the money because I’m worried some of it is somehow on margin. I can’t get anyone to chat with their is always. A 112 minute wait, no one answers the phone. Either. I try to log in on laptop just to go through pages of information that needs to be filled out to “activate” my account. Check out E*TRADE ratings on consumer affairs. It’s nothing but one star reviews of people complaining about the same issues I’m experiencing no; poor customer service, difficulty obtaining funds, excessive fees etc. I want to cancel it. Robinhood has been a breeze to use. I can’t even figure out how to cancel my E*TRADE account AND I’m not sure if I will be charged some exuberant fee for doing so. It tells me I have a total of $2200 but no where near that total is available for withdrawal and it’s impossible to get any help from anyone regarding this. Can someone please explain to me how I can close this account? I used their core portfolios program to have them diversify for me based on my risk and time frame etc..Version: 10.4.3
✓ Purple everything...Really?The app function is fine. The the purple does look nice. But I’m very disappointed that you don’t have a more muted color scheme. This feels a bit like 1995 when windows release the default ugly green. No one would change it because it was the default. I would recommend option color schemes with less color. Especially for those who are color blind. Luckily it’s not too bad for me but I had to ask my wife what color it was because it changed dramatically. Please add some grayscale schema that helps for readability. In response to developers: dark or light mode this app should work. What you had before worked perfect. I’m not changing my dark mode for the entire phone to fix an app i seldom use compared to the other apps. I highly recommend the following: - Gray scale only scheme both dark and light - Less purple, overall even with the base scheme. Regardless of light or dark. - I’m not too picky compared to others with new design and flow. But overall this is a very bad update. What was wrong with the old app? I lowered the rating due to the lack of respect in the developer response. This is simply not a solution to the core problem of changing everything without regard to what others think. Respectfully this is the worst update I’ve ever seen with any developer in a long time. And I am giving excellent advice to help it make it better. I can give direct color feedback if you wish to contact me..Version: 10.2.1
✓ May be good, deposits are slowI was thinking about getting an ap to trade with and a bank account to get a little better interest in. They offer 1.75% right now for a savings which is great and free trading as well so I decided to go with E*TRADE. What really pushed me over the edge to start an account is the recent drop in the market due to coronavirus. The issue is that I have deposited money into the account but it still isn’t available. I have checked the account I transferred from and the money has come out but it still is not available. This is day 5 now and while I see they have the money they will not make it available. While I get there are security concerns, this is making it impossible to act on current drops. Very frustrating. Some stocks I wanted to invest in went up about 4% yesterday and I missed it. I hope this is just with the initial investment and it gets better. My review may go up if the ap is great and future deposits are faster..Version: 10.1.2
✓ Unusable on 4SOnce you log in, the screen all shifts to the top and as such, you can't actually do or see anything. It crashed as soon as I tried to click into main screen, and I didn't try to reopen it. Uninstalled..Version: 3.9.2
✓ New update to UI? Why?!!I can’t believe this, but I can totally imagine how some VIP at E*TRADE needed “something” for their yearly review and decided the interface change would look good there. So that person gave some guidelines to the development team to execute. But ! ! There really wasn’t anything wrong with the interface layout. Or if anything was wrong, that certainly did not get addressed in this last update. Pardon my abbreviations but W T * were you thinking? My favorite view was the performance graph and the way I got to it by looking at my portfolio. I WAS able to make that portfolio my default layout when I opened the app. That’s all gone now. No customizable presets and stuff is buried now. Please do your selves a favor, get rid of ALL your so called idea people, revert to the previous design and “ENHANCE” what you had instead of fooling your upper management with some bs and unneeded UI changes. Sadly I see this with all corporations now. They cant just let things be and enhance what’s there. This new design is laaaaame!.Version: 10.1.1
✓ Currency option still not working despite past reviewsI see there are lots of reviews on this issue from years ago but seems the app developers don’t care about this at all. Please can the reviews be taken into consideration?.Version: 12.5.1
✓ Not for use in the UKWhy is this available to download in the UK if you have to be a US resident 🤦🏻♂️🙄.Version: 10.5.3
✓ Mr cNow they have introduced the 2step verification I can’t access account at all. I try and verify my mobile number and because it’s a company phone it won’t work. I have no trouble at all on other apps. You can’t email them but you can post them a letter which is so in helpful . You can ring them but the queue is over an hour which is dreadful . I’m very disappointed with the service ..Version: 13.5
✓ Horrible customer service!!!I’ve lost so much money from using this company !! I can’t express my frustration enough! I wish I could tell you all the problems I’ve had with this company but in just a few words it’s customer service 100% . I can promise you this company will not want to see you succeed. I have called! And chat isn’t available right now so unfortunately I cannot do that, calling has no less than 30 minutes wait times! 30 minutes before speaking with anyone and then when finally I do get an answer the reply to the question why such long wait times and The representative says They need to hire people and we’re in the middle of a pandemic when people are begging for jobs then the answer to that is why they can only hire people who are certified when both people who gave me that answer I’m not saying all they have is excuses for every complaint just like this person trying to say they’d like to investigate and reply I’m going to continue to do exactly what’s right and I’m going to make sure that people are well-informed before they invest their money with your company.Version: 10.5.1
✓ Really slow!It’s such a slow app!.Version: 10.4
✓ E*Trade (Good) vs Morgan Stanley (Bad)I don’t know what’s going on here between E*Trade and Morgan Stanley but I got the blame game excuse so I guess they are still working out the kinks in IT. Or it could be Good Cop/Bad Cop. Basically, Morgan Stanley raised their margin requirements and then sold my stocks almost immediately after I called them and told them I was transferring the money in before 3 pm. However, they sold my cheapest shares on FIFO when I use LIFO on my taxes. I checked my account settings prior to messaging the support desk (my settings were still LIFO) and then asked them why they sold my oldest shares first. They changed my method to FIFO and said I was on FIFO. I changed it back and picked up the phone immediately, because now they are either lazy or doing something shady. After talking to customer service and getting nowhere, I had to get snippy and ask why they are committing tax fraud on my behalf when I’ve always used LIFO. I was sent to Mr. John Hill, who handled the Tax Lots from E*Trade in Utah. He was a good guy. He was able to see all the changes they made to my Tax Method and say the trades didn’t go through correct and then had to submit forms to get my tax lots back where it belongs. All in all, great customer service from Mr. Hill from E*Trade. I guess Morgan Stanley is really tight on cash. That Fed Borrow rate is super high. 🙄.Version: 12.0.2
✓ Ruined a great appThe update is terrible. The previous version of the app was the reason I have been with E*TRADE for years. This new version is not intuitive, gives more information than is needed and generally is overdesigned. The simplicity of the pre ious app was its genius. This new one falls on its face. I’ll be looking for a new service now. BTW, this is the first app I have ever taken the time to review...it’s that bad. UPDATE: after using it a few days and trying to navigate through the changes I am getting better at it and still not impressed. A BIGGER ISSUE however is the constantly INCORRECT account value and daily gain displayed in my portfolio and for individual positions. I have had to resort to switching between the desktop site and the app to see what my positions are doing in real time. I hope something is done soon or I will be taking my business elsewhere. BTW I have a platinum account because of all the fees I pay to E*TRADE each year. This app is not worth it..Version: 10.2.1
✓ CurrencyDeveloper please note its near impossible to set preferred currency from the drop down list of currencies on an iPhone small screen. Please extend user preferences so preferred currency is always shown by default. Otherwise a great app. Thanks.Version: 13.0.1
✓ Not for U.K.Why is this on the App Store as U.K. can’t use since 2015 unless have own account - rubbish.Version: 8.9
✓ Not really smart and clear this appI desire to close the account but there is no option on this app! Very bad and unsatisfied!.Version: 10.3.4
✓ F- terribleBy the way all these 5 stars are fake for sure...minimum balance required All the sudden bs, for a brokerage🙄 in 2019 expensive🤑, not enough tools for those that short trade or day trade, not basic enough for beginners. if you really must have mutual funds go ameritrade or fidelity. i will never invest in anything that e trade touches. robinhood carries 1/4 of my portfolio and i guess after e*trade cancels my account i don't know what's going to happen to my shares? they only mention starting balance of 500$ not a cash account of 500$. not a portfolio balance of 500$? just a giant rip off i cannot see nothing but stubbornness and failure to get with the times as a reason to use e trade. the real issue is to get 500$ in i used my bank obviously, now it says i have no bank account setup? now just HITF is that possible? no support provided when requested. so 2 years later, I have robinhood stockpile fidelity and e*trade robinhood is by far the easiest and most accurate. Fidelity offers tax lots and NO purchase fees on their mutual funds like fxaix. So i go to pull out a balance in the e*trade cash account and they are holding me up 3 days or more to verify my bank account, the same account used to fund it? deleted the app, just leaving the small amount in until i retire i guess then i'll cash out e trade is definitely 90s and it shows..Version: 10.4
✓ CrashThe App crashes the moment you login..Version: 3.2
✓ Unable to Access AccountSince the latest app update introduced 2 factor authentication I’ve been unable to login to my account. My username and password are accepted but I’m then asked to register my mobile number for 2FA. I have a UK based phone number which generates an error about being unable to verify my number. This leaves me locked out with no option to proceed into my account. The help section of the website is of no use and the only support option is phone call, where the queue time is very long. After many years as an e-Trade customer this is a horrible introduction to the service offered by Morgan Stanley..Version: 13.5
✓ Good app but let down by settingsLove the app, the functionality is excellent and you with features being added it’s great. Only problem is the settings that just don’t work. Trying to change the currency setting in your overview of holdings doesn’t change, even after many attempts. I’m an international customer and it’s infuriating at times when there is volatility in the prices..Version: 10.6
✓ Terrible supportLately this company has become a joke. Customer support is unhelpful and rude.Version: 13.5
✓ User interface getting worseGuess it’s called technical debt… but two things really annoy me in this app: 1) the timeout warning should be removed. It’s ok if I have timed out to bring me back to login screen . Now I have to confirm that I timed out and then go to login - complete useless confirmation 2) the USD is not the only currency in the world. Switching in the app to another currency feels like a unstable interface, sometimes it works but most of the time not. It’s a poor interface which doesn’t work most of the time Hope E*Trade will get this sorted soon.Version: 10.9
✓ Changes have all been negative…If You’re seeking a brokerage platform on an upward trend, as far as a “Working App” and regards for their users… E*Trade has proven to Not be the one… There’s times now, that the charts won’t load, and the Much Needed information of the companies, such as pps and volume is Not Showing! I have to log out and back in a few times to get it to work… E*Trade app has always been smooth, and I’ve been a supporter, but since the new owners their policies have negatively affected My portfolio directly in Many Ways… Way to ruin a really good thing… Still beats RobinHood… In summary: Over time, this app has lost function, and changed the policies for “Who” can get Live Streaming of the Market on the app… Live Streaming of the Market should be available to al Who Use this App… It should be illegal to keep people from knowing what their companies current prices are… Return to the way You were over a decade ago, E*Trade; Earn back Your five~star rating..Version: 13.7.2
✓ Functional, but a mess to useThe good: it's functional, does everything I need and more. The bad: the user experience is terrible. There's no coherence to the app at all. Etrade: hire some UX designers, please. The UX is truly awful..Version: 5.3
✓ Do not use E*TRADEE*TRADE is the worst of the major brokerages. You will always have to wait hours on hold to speak with someone. In my case, I had an account with E*TRADE, and eventually withdrew the money to move it somewhere else. Months down the roads, I transferred 5k back into the account to do some trading. Found out after 5 business days of waiting, that my trading abilities had been rescinded because of the money being transferred out of the account a few months back. Super annoying, but whatever. Waited on the phone for 2 hours to speak with someone, and they had to submit a request to reinstate my trading privileges. Took another 2 days to be able to use the money, again annoying, but whatever I guess. Finally was able to place a trade last Thursday, with the whole 5k. I go to make trades yesterday, and the account is just gone. Vanished. It still shows a different account on my application and on the website that’s empty but the account with the money in it with an active stock isn’t. Can’t trade, can’t get anyone on the phone. Contacted my local branch, and looks like they DELETED the account due to the inactivity!!! WHAT! Not only am I losing money by the day, but I can’t get anyone on the phone without a 3 hour hold or more! I will never use E*TRADE again and will advise anyone I ever speak to against it. Absolutely horrible, I just hope I can get the account back with the shares that I purchased at this point. Inexcusable..Version: 11.1
✓ Worst ever AppThe latest App is the worst I have come across compared to the previous version on iPhone !! Is there a way to revert back to the previous version?.Version: 10.1.1
✓ Actually quite poorCompared to Hargreaves Lansdown (another brokerage app, from a UK brokerage) this is a very clunky, dated looking and unintuitive app. Only using it because my company stock plan is linked to eTrade..Version: 8.8
✓ The world does not spin around USThey ask you to give them your address, but guess what? YOU CAN ONLY GIVE AMERICAN (US) ONE. APPARENTLY OTHER COUNTRIES NO LONGER EXIST IN THE WORLD!.Version: 13.7.2
✓ Poor App UpdateThe new app is terrible. The old version was great, both user friendly and accurate. The new version shows gain/loss performance as 0.0 after market close. The app is buggy, does not update data, and is inaccurate in real time. It is unreliable for trading. The home page shows a “market movers” tab which is interesting, but I am more concerned with my own portfolio watch list and the index chart that showed when you opened the old app. Now, it is a jumbled mess to move between accounts and view positions. You can’t do it without moving between pages that take forever to load. Never-mind trading in or out with real time data. Don’t do it. The update was obviously an effort to create a “sleek” look with absolutely no regard for usefulness or accuracy, which is ironic since this is people’s money. I have looked all over for options to customize certain screens to no avail. Please just go back to what works. I doubt too many people left the brokerage because the old app wasn’t stunning in appearance, but people will go if their money continues to be impacted by a poor performing platform..Version: 10.1.3
✓ Update messed upNew forced update now means this brilliant app is unusable! Having updated it says Exit or Upgrade on every start up and I can no longer access the app. Not a good update!.Version: 7.9
✓ New version is buggyThe portfolio section never stops loading. Super frustrating during this stock market rollercoaster. I’ve had to start using the web version.Version: 10.1.2
✓ Good online brokerage, poor banking experienceI’ve had E*TRADE for probably 15 or more years. I’ve been self employed for 5 years and at the end of every year when I start to do my taxes, I hope and pray that E*TRADE will let me download my banking transactions in an excel or csv file... but no... after repeated calls and emails for three years, I still can’t do this. For an online bank, they are way behind the eight ball in user experience. They don’t even attempt to categorize expenses for you, so you have to click and choose an expense category for every transaction. I suspect it’s because they care more about the brokerage part of the business...which does offer a pretty good user experience. Once again as the year is ending, not looking forward to hours of copy and pasting from the transaction grid, reformatting, etc just to try to add up my personal and business transactions. I know I should switch to another company like TDBank, but I just haven’t gotten around to it. Hoping E*TRADE will eventually listen to their customers..Version: 9.1.2
✓ Changing currency is a pain.Trying to select GBP from the currency drop down menu is a very tricky due it being so small (in my Stock Plan), and when I eventually get GBP selected it changes back to USD the next time I login in!! Please sort this out..Version: 10.8.5
✓ Needs to be modernizedThis app is GREAT. everything works very well. my only problem with it is that it needs to be updated. it looks outdated. also they should add some better features for tracking your portfolio to see how well it is doing. the UI needs improvement as well. but my banian complaint is it should have some better features for tracking the performance of your portfolio update: Originally I thought functionality was pretty good. now i don’t at all. first of all, the referral program is a scam. I got an email saying i would receive a gift card for referring someone within a week, it’s been over a month and still haven’t gotten one. I sent multiple messages to e*trade, only to get an automated response back not answering anything relevant to my question. I try the live chat, it doesn’t work. I try calling and can’t get a representative. E*trade customer service is terrible! They also owe me $50 from the referral program, and i still haven’t gotten it. Also, e*trade has been taking forever to load lately.Version: 10.5.2
✓ Poor usabilityUnable to set my wire instructions, screen flung with a message “share screen”.Version: 13.5
✓ Not available in the UKWhy is it available for download but you can register unless your a US resident.Version: 10.6.1
✓ Latest version super slow.Latest version of the app is super slow to load any page changes..Version: 13.3.1
✓ Latest update still no goodI’ve written a review already about the performance of the new app and was contacted by my platinum representative that I didn’t have the latest update. I updated to the latest version and still no improvement and now my orders from the order tab won’t even work. I saw others mentioning this recently as well. I have to go to overview/orders to edit from there, an extra unnecessary step for the user. Again, it’s unfortunate the new app looks great visually, from a UX stand point it’s clear to use but the performance for backend issue is a mess compared to the previous version. **Update: With the latest update some of bugs have been addressed. Thank you to the team working on this product and fixing the issues. There are still some bugs and it still crashes on me once or twice a day but it’s getting better and I appreciate them addressing user concerns..Version: 10.0.6
✓ You can’t use your money for 3 business daysI absolutely hate that I can’t use my own money to invest for 3 or more days after they receive it. It’s already left my bank account, I know they have it, but they won’t let me invest it immediately. I lost thousands of dollars because of this bull crap. I wanted to buy some stock and I couldn’t because they hadn’t let it be invested yet. I also couldn’t wire transfer it to them (which would have cost me $15) because they already had my money. Absolutely ridiculous. I hate using E*TRADE. Why do they have to make it so completely ridiculous to use my own money? Other notable trading apps give you the credit right away, since they know they’ll get your money via ACH. Also, I frequently get the message “something went wrong, try again.” But it doesn’t tell me what went wrong, or what I need to try again. So right when the market opens and I’m scrambling to get trades made, I have no idea if something went wrong with my trades, or something else, or nothing at all. It’s irritating. The only positive to E*TRADE is that their customer service seems to be U.S. based, and they were kind/helpful on the phone. Limited in their capabilities by E*trades’ policies, but still very nice folks..Version: 10.1.3
✓ Update made app worseFeb24 update has stopped app working on iPhone..Version: 13.6
✓ Gets worse with each releaseIntermittent US/UK prices instead of consistency. Dark mode is useless as the actual web page is still just wrapped in the app so the dark mode disappears and you are blinded with a searing bright white light with two dark borders once you log in. Pointless app. Really..Version: 10.2.0
✓ DisasterThe new version they have rolled out is dysfunctional in so many ways that I can’t possibly enumerate all of them in this review. Not only is the UI design itself poorly thought out, but the execution is an epic failure too. It’s incredibly slow, it gets hung up in the middle of the most basic tasks, it displays random error messages in decontextualized ways that make no sense (“Data can’t be read because it’s in an incorrect format”), it’s full of flagrant bugs (several positions are displayed multiple times in my portfolio, apparently their developers haven’t mastered deduping yet), and on and on. The level of incompetence evident in all of this is so extensive that I seriously no longer trust these guys to get basic arithmetic right and will be moving all my assets here to other platforms. It is mind-boggling to me that the head engineers overlooking this disaster and the manager(s) who authorized its release have not been fired. Please don’t bother with a meaningless cut-and-paste PR reply thanking me for my feedback and promising that the developers (where did you hire these?) will look into this. Fire the people who enabled this catastrophe and revert to a functional version or sit there and watch your users waving you goodbye..Version: 10.1.1
✓ Useless and horrible upgrade... won’t allow you to use the last version anymoreTerrible... why do I have to see one of my accounts?? Instead of fine tuning version 9... useless.... have been with them for 20 years...the app was worked upon, improved and the bugs removed.... now new app has lost all the improvements and buggy as hell.... it looks like some high schooler who never did any trades put this crap together... whoever thought this was a good idea should be fired and never, ever , ever be allowed to make another business decision again.... moron!!!! UPDATE: Please give the option to switch to the old green color... GREEN IS THE COLOR OF MONEY... PURPLE IS THE COLOR OF THE JOKER IN BATMAN!!!! When you press on a ticker in your portfolio... 90% of the time is to get QUOTE DETAILS... the pop-up with five options is useless... the old way, you long-pressed to get the remaining 4 options... more intuitive... the quote details fast flips through couple of screens to get to the page... what is that crap??? Lastly, quote details is too crowded... poorly formatted.. needs to be simplified and thought out better or have it with two screens!!!.Version: 10.4.2
✓ New version won't even openNew version crashes after TouchID. Support is useless. What a mess..Version: 10.3.2
✓ User experience reducedSeems this latest upgrade has removed previously configured settings if had which I can now only reset on the website rather than through the app. Not ok..Version: 5.5.1
✓ New version, better layout but...Hi, The new mobile version running on an iPad has an improved layout structure. Good job. I like the freedom and flexibility of using your mobile app on an iPad... it’s great not to be tethered to a desktop during a busy trading day. However, the slower performance limited feature set have made me feel that I really should be spending more time in front of my desktop.... There are significant bugs that make it very hard to trade with. For one, the balance and daily gain totals are frequently incorrect. It appears that the updating of balances vary whether you’re looking at the overview or portfolio pages. Also, load times in launching the app are far slower. Also, moving between screens is far slower. Perhaps it’s due to heavy volume loading your servers, but just moving from say over view to watch lists can seemingly take 25to 30 seconds to populate. There has been an ongoing issue that can result in poor entry points when trading options with significant spreads... once entering the trade section of options and selecting the price and closing date, we’re given a screen in which the bid and ask on the options price fails to update in real time. In a volatile market, it makes day trading performance inefficient... One request, can you please add in balance volume to your available chart studies???.Version: 10.1.1
✓ Login not workingLogin hasn’t been working for weeks. I keep resetting password, get in, and next time I go to login, the new password doesn’t work..Version: 12.8.1
✓ Terrible new appThey had a perfectly wonderful app until about a month ago, and then they updated it. There are a number of problems - positions only load 5-6 at a time. So if you want to scroll through 25 in your portfolio you have to scroll and wait repeatedly. If you resort (say from alphabetical to closing price) start all over - they have something called “day’s change” in the default view which during the trading day tells you how you’re doing. But after market close it resets to zero, and then it only measures changes after the market close, which are usually minute and only effect a few securities. So if you want to see how you did after market close, good luck. I’d be willing to bet that more people want to see how their positions did at market close than want to see any post close random price fluctuations. - the default portfolio view also involves scrolling left/right (phones are narrow) However doing so will also scroll from accounts to trades/transfers/etc, losing your place. Since portfolio takes so long to load and sort (see point 1 above) this is a problem. - the functions glitch. I’ve transferred and gotten error messages that it timed out, I’ve tried trading and gotten an error that they “cannot confirm this trade”. Both errors occur randomly and when I retry the transactions will usually work. But it’s not reliable. Again, these are all new issues that were not present in the old app. Please bring it back..Version: 10.1.3
✓ Buggy app with confusing UIIt does not inspire you with confidence when you have to go in and out of pages to get them to work, and others do not load at all in the app. I can only imagine the archaic api that backs this app and has awful error handling. A necessary evil, but a poor imitation of better offerings elsewhere..Version: 13.4.1
✓ The old app was wayyyy betterThey release the new app days before the largest market moves we have ever seen. This app is not smooth/jerky, freezes continually, will close itself randomly, occasionally gives you incorrect live bid/asks. I cant access my watchlist either which I built for the last 10 years. Very frustrating to say the least. So many bugs its not funny. All my other apps run perfectly smooth and flawless. Im running an iphone 11 which is currently best phone on market. Whoever is the boss behind launching this application and giving it the final ok should be fired. Im extremely upset about this and Im thinking of moving my accounts elsewhere. I really don't think people even spend much time on quality control and or using the products they create. Im disappointed I have even had to put up with this. Someone on Etrade’s end has been majorly slacking and or not good at their job! Etrade must have the 3rd string tech team creating their software. What a joke. Very upset about this..Version: 10.1.2
✓ 10.8.2Was a good app until the recent update. Now very slow and almost unusable. Once these bugs are ironed out I’m sure it will be great again..Version: 10.8.2
✓ Doesn't open!!Won't open at all!!! Sort it out.Version: 3.9.2
✓ Horrible UpdateAny update on when the bugs can be fixed? Knowing right numbers of the net account, balances and portfolio amount is very very critical. We cant be seeing random numbers !!! I agree to most of the recent reviewers( except the ones who liked the app) . There are too many issues to mention and seriously give us an option to go back to old app till you get the new one fixed. The portfolio sometimes shows the balance amount and thats truly shocking and just very scary and really makes me think if I have to shift to a different company. Even YTD earnings shows different amounts in the app vs website. On the first day of update we even lost an opportunity to sell a stock because it showed us wrong numbers. It was a significant loss, since now we have to wait for many days to recover it. Please please do proper testing and the UI should be to make it easier rather it compels us have to do more additional steps for simple order change or to view the dashboard and jump to individual stocks..Version: 10.1.1
✓ Next-week*tradeI set up an account and watched the market then decided on what I wanted to start trading, well I put in my money and I’m all excited to start investing then it takes a week for my account to receive the funds and process. Everything is at a market high now and I won’t even be able to trade until tomorrow so right now I’m not happy at all with losing opportunity to invest by a week just watching prices go up waiting for my money to even trade with. I will update the review with my experience post trading although now I’m worried it’s too late by the time I’m able to trade it would be better to sell leaving me wondering why I should invest with this business. I understand that there’s a process for money transactions and they can take time but what’s the point in investing money a week later will my trades be just as unimportant? How long will new accounts take to trade when they have money to trade with am I going to put in a bid and it get processed the next day because I have a new account? So far I haven’t been impressed I’m hoping I change my mind.Version: 9.1
✓ Data is very poor in the appI am a LING time eTrade customer and have used the mobile app for years to trade. It has been excellent until the past few months, especially with the latest update. The data is now very inconsistent in the charts and from time to time with the pricing. For example, I have a trailing % stop loss order for AAPL. In the chart, it shows the stop price is higher than the current price, but when I tap on it to see the value, it shows the correct stop price. This is horrible when I want to see if the stop it set appropriately against the candlestick chart and studies. Second, on the daily chart, it now shows up to only the previous say’s info, excluding the current day. Horrible! Finally, with a highly volatile stock, I do not trust if the price shown is correct as it does not fall within the bid/ask prices while it registers and shows trades executed. This is intermittent, but causes distrust of all data. Please fix your chart and data problems! You are a better company than this. Your mobile now looks great but provides crap data, defeating the entire purpose. I have written to you about this via support for over 2 months, so now it comes to you in the form of a poor review. Please do the right thing and get this fixed. Or perhaps replace your mobile development team..Version: 10.8.2
✓ Funds on Hold for almost a weekI have to say this is probably my least favorite. I put in an initial investment of $100 just to see what the app was like. Well the funds have been on hold for almost a week even after the money has been taken out of my account. Robinhood, Public, and other apps let you start trading right away. It’s very frustrating to see stock go up which you wanted to purchase and have no power to do so. I had to download Public so that I can get some of the stock I was after. I’ve tried the chat thing on the app. Registered my complaint and was prompted with a timer which stated it would be well over an hour to get a response. The best part was that of you left the chat to check on a text, it ends the chat. Called them and was on the phone waiting for over an hour. The guy who left the metaphor of baking a pie to trading stocks is a joke. We are in 2020. If I can send money to someone in a matter of seconds, the funds should be made available just as fast. Holding onto someone’s money is BS!!!!! I can’t even request the money back because it’s on hold. Its MY MONEY. Suggest getting another app..Version: 10.3.2
✓ Newest version lags and freezesOn IPhone 7 Plus Newest version lags and freezes.Version: 10.0.5
✓ Cannot change currencyWhen you try to change the currency in your portfolio, it does not change. Even after app updates and running 11.4 of the app (most recent version at time of writing) it still hasn’t been fixed..Version: 11.4
✓ Usability?Do you guys not consult usability designers. This has just gone from an ok app to an awful app!.Version: 10.1.1
✓ One of the worst apps I've had the misfortune of usingThis app is a mess. It's confusing, slow and is differently laid out to the website (also a mess). If it weren't for the fact that my company uses e*trade for our stocks, I would be looking elsewhere..Version: 7.0
✓ Currency & Other HoldingsIt’s a frustration the currency selector doesn’t remember my choice and that it takes several attempts to get it to change. Also , to disburse my Other Holdings (monies paid from dividends etc) I have to log into the E*TRADE website as it’s not available within the app..Version: 10.5.1
✓ Etrade Stole My Money Before I could even buy 1 stockDuring the ridiculous Reddit trade frenzy I switched over to E*TRADE because I didn’t trust Robinhood could handle all of the volume and I was right. So I started by putting a meager 150$ in my E*TRADE account just to open it and begin transferring all of my stocks over from RH to E*TRADE. Well 3 days after I opened my account I can no longer log in as they “were unable to process your request”. So I called and after 2 hours on hold the guy tells me I can login online instead of the app and should have messages or alerts telling me what’s going on. I WAS able to log in online but had zero alerts or messages about what was wrong and had no access to trading but could see the details of my 150$ sitting in my account. He told me I should receive a message soon and there’s nothing he can do. 2 weeks later no message and was told the same thing again when I called except this time was told I can’t even close my account until whatever the problem is is resolved but I have yet to find out what the issue is since I haven’t receive any alerts or messages or emails or texts saying I even have a problem.Version: 10.5.3
✓ Worce update in an app ever!!!This app is almost unusable. Bring back the old version please!!!! Did the developers UAT this new version? If they did, it would not be so ridiculously painful to navigate! ETrade - Please redo this App and test it with users before making major changes! I have to use my browser cause this app is so bad!.Version: 10.3.1
✓ Slow feedbackOrganising all my portfolios: App does a great job. I can see a quick view of multiple portfolios from both high and low level details at a glance. 5/5 here. Lower level details: Again, when you click into particular stocks you’re holding, the app does a fair job showing you pertinent information that you might want to know such as various statistics as well as current news and reports on the company. 4/5 here. Speed/feedback: The entire app feels a bit slow and jittery. All of the points mentioned above are great, but at every step of the way, it is just slow and jittery. It has what a gamer might call “lag.” This is not terrible if you’re trying to check some innocuous details on your account, but it a complete let down when trading. On multiple occasions, I’ve found myself looking at say a share that is $100 but due to jittery feedback seeing that price inch up to $100.50 by the time I can complete an order. Sometimes orders don’t go through, or they get stacked on top of one another and I get errors about too many open orders at once, etc. A lot more could be done to improve this experience. 1/5 here. Overall: 2/5.Version: 10.0.5
✓ Only gives usa as option for broker accountSeems pointless it’s on uk app store.Version: 10.6
✓ HELLO! LANDSCAPE!?This could be the best app in the world, however my neck doesn’t go to 90 degrees so.....DELETE! Bubye!.Version: 10.2.0
✓ Stale quotes in portfolio, frequent issuesI’m a lifelong E*TRADE guy, going on 15 years of being a member. I have been skeptical of the new freebie trading platforms since E*TRADE has always been the high quality technology option. While competitor apps were crashing in March, I relied on this app for making critical market moves. However, in the last few weeks I’ve seen the rise of many issues including strange “expected data unavailable” messages during pre-market, inaccurate quotes in my portfolio, and the need for more taps to get ticker data. My biggest gripe is that today when I logged in, several quotes are stuck without updates for several minutes and overstating the value of a security in my portfolio. As the price dropped I’m left with the wrong data where I would have considered making a trade. I don’t see the point of having an app that requires me to have other third party websites open for reliable quote data. Please fix this, it wasn’t an issue until very recently..Version: 10.3.1
✓ Watch out.Charged me $37 for $5 worth of stock when JE reverse split. Bringing my huge account balance from $80 to $30. STAY AWAY WeBull better app, went through several RS with them and never charged a dime, in fact never charged a fee at all with WeBull or Robinhood. Both superior apps to E-trade. WeBull better layout, and has full trading hours (4 am trading!). Layout on Robinhood better and extremely user friendly, with some extended hours trading. Both WeBull and Robinhood are superior to E-trade in news coverage as well. ***update*** After multiple messages back and fourth with customer service and getting no help with this “mandatory” fee I clicked on close account link in message tab. Explained situation, got stock “here’s what you need to do to close account reply”. I replied to that with simply “No interest in retaining my account?” Finally, a human wrote me asking how to retain my business. Well, wound up getting a hard fought refund. Moral of the story.... watch out for their surprise fees, read about their fees before investing, and for gods sake don’t invest in RS stocks. Lessons learned. Changed rating from 1 to 3 stars. Fees can be deadly to a small account..Version: 10.4.1
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