Acrobits Softphone App Negative ReviewsAcrobits

Acrobits Softphone Negative Reviews

4.1
4.16667 star

Total 50 Negative Reviews

Acrobits Softphone App Complaints & User Negative Comments 2023

Acrobits Softphone app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using Acrobits Softphone? Can you share your negative thoughts about acrobits softphone?

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Acrobits Softphone for Negative User Reviews

Failed to received CallerIDAs soon as the app goes into the backgrood or the phone lock it stop receiving call. Useless for me. (iPhone 8, iOS 16)..Version: 5.9.44

Behind competitionI tested Acrobits and Media5-fone against my office's softswitch. Actually, Media5-fone has a higher sound quality. Additionally, Media5-fone supports G.722 and HD voice on Gizmo5 but Acrobits don’t. Try it and you will feel it..Version: 4.8

Not bad .. Not greatThe app mostly works, I do find voice quality can sometimes be lacking even on wifi. Push is ok when it is working, but it isn't always working. Some calls get pushed while others never do, sometimes it will ring immediately while other times it rings after I'm already chatting with the caller on the house phone. So really you cannot rely on push while you're mobile. My guess is their servers can't handle the load..Version: 0

Doesn't support iPhone 5Their is a login error with iPhone 5.Version: 5.2

Problems with the new updateKeeps on disconnecting gizmo and other calls in less than a minute! Push notifications not being received now, tried all options! Previous version was better, can I revert back ?.Version: 0

Don't upgrade yet if Callcentric is your providerUpgraded to 4.0, looks pretty snazzy. However, while I can receive calls, I cannot make any thru my Callcentric VoIP provider. I've been online with them quite a bit today, and they are working with Acrobits, so hopefully this will be resolved soon, but if you use Callcentric, hold off on upgrading for a bit. My rating is artificially low for the moment, until this outbound calling issue gets resolved. I would rate the most recent, pre-upgrade version as a 4+, and hope to be able to offer a similar review with 4.0 once things work again. I'll update my review when it gets fixed. Nice to know, both Callcentric and Acrobits are responding quickly..Version: 0

Dont expect too muchPhone seems to work OK, although I get a lot more echo than I got using SIP on my Nokia. Worst thing is that the push notifications are really unreliable meaning I miss lots of incoming calls. This is a major drawback with all I-Phone SIP clients, the lack of multitasking will not allow the program to run in the background. Solution - an I-Phone software upgrade to enable SIP client within the normal calling environment..Version: 0

Acrobits SoftphoneThe update fixed the problem I was having making outgoing calls with my Vonage account. Thanks for that. But now if the app is running and my phone goes asleep and I then go back to this app after waking up my phone - it won't register on Vonage - sometimes. I have to shut it down completely from the running app tray. I'm beginning to think I was better off before Apple brought out this so called "multi tasking". Seems like it created a lot of issues with a lot of apps. I'm confident this is going to be a good app again. It just needs a few more upgrades. Old Review: Even by their own admission this upgrade really does not solve the basic problem which is the inability to receive calls when the program is not running in the foreground. Too bad. It would be so nice to be able to use my VoIP line for both outgoing and incoming calls. Push is not reliable. Work fine sometimes - other times it is several minutes before the puch notification arrives and by then the caller is gone. I am using a 3gs phone running ios4. My VoIP line if Vonage..Version: 0

Extremely bad sound quality even with the purchased G.729 featureWhen making SIP calls, the quality of sound is so atrocious that it is impossible to make out what the other party is saying. This is an issue for both the calling party and the called party. I'm finding Fring to be far superior in sound quality..Version: 5.1.1

IPhone 4The latest update keeps draining my battery even the app is closed and the phone is standby. U have kill it in the app switcher otherwise u will see in the setting/general/usage that ur standby time is the same as used time even u put ur phone standby. Hope it is fixed soon..Version: 0

The application has great potential but currently it is still a beta quality productI've bought this app in order to be able to record my phone conversations. The configuration process is very far from what an iPhone user is used to, as it requires a lot of technical knowledge to set up properly. I've got this app working with Pennytel and it does what it should - i.e. places calls, records audio, gives access to the recorded conversations over the web. I wasn't so lucky with getting it to work with Voxalot and iiNet - one way audio, calls not getting connected etc. Other apps like Fring work OK with these providers so it's not my network set up which is broken. However, one great thing about Softphone is that it is one of only two apps that I know which do record phone conversations. And it does this job well. The feature I like most is splitting a two-way conversation into right and left channels in the audio file so that one party is in right channel and the other is is left. Great for audio clarity. If you are trying to pull as much quality from your audio as you can for an interview, a podcast etc it is a super-feature that I'm sure no other app has. Things that I'd be really really glad to see improved in the next releases: - user interface: let's face it, the background, as it is now, is unnecessary and creates much visual distraction. the original iphone dialler is pretty neat, so just replicate it! - call voice recording: once again, it's a great feature and a real selling point for this app. audio quality is good. however, accessing and saving the recordings to a computer is a pain. Call records need to be integrated with the native Voice Memos app, possibly tagging the files with the contact name/phone. The audio files needs to sync back to iTunes, like Voice Memos do. Then there would be no more hassles with accessing conversation records over the web, saving them locally, renaming, and putting them into the iTunes. - SIP configuration: needs to be made as intuitive and automatic as possible. also please fix issues with one-way audio - call connect: there's a weird rapid tone at the beginning of each call. very annoying and needs to be removed. All in all, I consider my nine dollars paid as an encouragement for further development. Good effort so far, but if the weak points are addressed it could be stellar application..Version: 0

Noisy & Breaking upI have connected two voip providers to this app and both have the same problem. Noisy voice breaking up and cracking, re-tested over my computer and voip calls are perfect. If you are serious about making voip calls with your iPhone this app will just cause you too many head aches. I have a very fast WiFi connection and still sound quality is very poor. App needs a serious update to be able to make decent voip calls from the iPhone..Version: 0

Periodically disables itselfLike Cornish carrot cruncher review. Paid last year. Now nags you and disables itself if you don’t use it every few days. No fix for this in months..Version: 5.9.41

Not badStill needs some work. Crashes on the first attempt everytime I register to a server. When I reopen and register with that same server it's ok. Call quality is fine over a good wifi connection. I wish the interface was more professional looking and more in line with the iPhone appearance. It would also be nice to dial a contacts number directly from the iPhones builtin contact list that syncs with my exchange server. AT&T is allowing voip over 3g now, so when will we see an update that let's us actually take advantage of that????.Version: 0

Poor Voice QualityBought the app for 7.99 Bought the codec 729a for 9.99 Poor Quality on both incoming and outgoing calls.. There is a huge delay for incoming calls thru push notifications... By the time the app is opened and connected.. The other person reaches the voicemail Poor stuff from acrobits.Version: 0

Wifi finder paid subscriptionShould notify the user in the app that it is a paid subscription at the point of activation. I could not locate any notification in the app or on acrobits Softphone website- did I miss it? Also what’s the relationship with Facebook there?.Version: 5.9.1

Avoid this app. Little use.This app does not do what it is supposed to do, other free apps do work but not from this company. If you want a refund it seems you can't get one. No connection regularly and never audio on iPhone over 3G/Edge. Other apps work perfectly but don't have push. This app pushes but is otherwise useless, app store failing to respond to refund requests. Seriously look at other working apps. (iPhone 4, uk voda).Version: 0

No balance?? 😁 ok now!After last update my VOIPcheap balance doesn't display anymore. 😳 where's it gone? Really need to see this. Apart from that I have loved using this app for last two years on my iPhone. Occasional connection issues and dropped calls but I guess this happens with most phones nowadays. UPDATE. Balance is displaying again. 😃.Version: 5.2

UselessSince switching phone this app isn’t working. I don’t know what is wrong with it. Nowhere a customer service to find. Useless.Version: 5.9.29

Version 4 NOT WORKING with CallcentricI was looking forward to multitasking support to make this app perfect but on upgrading, I was no longer able to make outgoing calls. In addition the app crashed on several occasions when receiving calls. App crashes when no transport protocol is set under outgoing proxy in advance configuration. I am using Callcentric. Had to delete the app. DO NOT UPDATE TO V4. if using Acrobits have acknowledged and indicate that they are submitting a fix..Version: 0

Universal App PleaseWhy is this app still not a universal app for iPhone and iPad? Will give this app 4 stars when it is made a universal app (NOT separate versions for iPhone and iPad) OK app but the developers are very slow introducing basic features that free or basic apps already support. Responses from support don't seem very knowledgable..Version: 4.6

Non functional - Absolute rubbish!DONT BUY. New 'update' has rendered this app completely broken. Takes ~30 seconds to change any menus and is impossible to call someone or be called. Terrible. Phone heats up incredibly hot. Don't understand how they could push such a flawed update. Totally unusable now even after the supposed 'bug fixes'.Version: 5.5.1

DON'T BUY UNLESS UPDATEDThe premise is good. The app looks fine but the sound quality is the worse I've seen in any app. Unless they upgrade or change their system entirely, don't bother buying this app bc the receiving end will never be able to understand you!.Version: 4.9.2

Support NeededAfter purchasing this app many months ago I’ve finally tried it with the FlyNumber wwPBX. Believe I’ve set it up with proper account info, yet every couple days SoftPhone gives me a pop up message that my FlyNumber account has expired on the push server. Huh. I know my account hasn’t expired on FlyNumber, but who is running the server mentioned? Where do I get help on this? Giving SoftPhone the shadow of doubt, I’ve rated it 3 stars even though it hasn’t yet served for a single phone call..Version: 5.9.5

Issues1 misleading advertising - cant answer push calls 2 dtmf tones not working can't navigate IVR.Version: 0

Draining batteryUsed to be good app , but latest version is using over 50% of battery in background despite app not running and all accounts set to "do not register" and one account set to outgoing only ( You can't set all accounts to do not register ). Have had to remove app as a result - shame as functionally it's a good app..Version: 5.8.3

I never use it.I bought it to see if it could fit my needs but to no avail. I had trouble registering and when it registered I could not receive calls..Version: 0

TerribleAfter paying full price for this app I’m getting messages telling me that because it’s don’t use it enough it’s no longer receiving calls, you have been warned.Version: 5.9.41

This is piece of ****,useless.I want my money back, i am using Bria and you don't want to even compare it to this useless program, you can not call it a Voip software when it doesn't do what it says, not related to it, please give me my money back..Version: 0

IOS freezes when this app is launchedAlso, UI is not smooth. Slow. Shortcuts are not useful and the UI is horrible..Version: 0

Needs an update badly!Since this company came out with groundwire they have just ignored development on this app. It has been more than 4 months without an update. There are tons of issues with call quality and it doesn't work well over 3G. When you contact support, they say groundwire will solve all your problems. Basically they don't care about this app and want more of your money..Version: 4.8

Address bookFor some reason I’m can’t not add a personal on this application thank you Robert.Version: 5.9.26

Would be nice, if DTMF and incoming workedI like the UI for this app, but it seems to have a problem with receiving incoming calls when registered to my Cisco UC500 PBX. Outgoing calls are great, but when I try to place a call to the SIP phone, the call fails. I'm not talking about Push, but simply answering an inbound SIP call. Acrobits support initially seemed interested in helping but after I indicated that I had 5 other iPhone SIP clients with the exact same config working and only Acrobits was failing on inbound, and I provided SIP message debugs off the PBX, Acrobits support went quiet on me. Also, RFC2833 DTMF is broken, which Acrobits support acknowledged, but the most recent update didn't fix that either. I had high hopes for this SIP client, but it's non-functional for me at this point. iSIP is the only client that actually works completely, but the UI is ugly and the voice is laggy..Version: 0

Spam callsSince I bought the app, for a less than 24 hours I’ve received 7 spam calls, what I did not receive for 6 years of owning my number. You guys sharing our account details with someone or you have weak security issues on your servers? UPDATE: This app registers your account on cloud server located in New York (USA, ip 162.243.226.164) and someone uses you credentials to make calls. As result you are getting back lot of unwanted calls every day. Looks like someone spying on you. And the company guys says they are not having any servers to register your account... My suggestion is STAY AWAY. THIS IS A PIECE OF JUNK!.Version: 5.9.10

Doesn't wor all the timeI've been using this app for the past year maybe, it had a few flaws such as not running on the background or not always connecting. Now that I've made the mistake of updating it to the newest version just to see what's up it doesn't work! I'm running it on 3.1.3 it connects to my server it let's me make a phone call my the sound doesn't work! Plus if you leave it open for too long it completely cancels all iPhone sounds, such as when u receive a message from ebuddy or even an SMS message and it also cancel any vibration notification Would rate it higher if it wasn't so frustrating to use now because I never know when it's gonna work and when it won't specially because I used to rely on it to make calls to brazil and the us all the time! Not worth whatever they're charging these days specially because you have to pay if you want to use the 729 codec.Version: 0

Deceptive - does not support smsThe app description states this app supports sms. When I contacted their support to figure out how to use it, I was told it does not support sms. After I spent $7. I will be filing a complaint with Apple..Version: 5.9.25

New Upgrade is very buggyI have been using this app for business for a long time and it has worked perfectly, the new upgrade is very buggy and when dialing the number sticks and the phone freezes. Seems to be the same problem as the new Skype upgrade, please fix asap otherwise I will have to go somewhere else not good..Version: 5.5

Wast of money for meI was trying to find an app that would let me record incoming and outgoing phone calls. A lot if the apps that claim to do that don't work at all. Found a website that mentioned this app and it had the best reviews. Also said it worked with Google voice. After downloading I tried to add my Google voice account but it continually told me my email and password were wrong; they weren't though. Frustrated I looked online to see if I was doing anything wrong and found out I HAD to have a SIP provider in order to use Google Voice with this app. It's probably my own fault I didn't realize this to begin with but everything else I read lead me to believe I could use this with only a Google Voice account if I chose to do so..Version: 5.3.2

VersionSince Version 4.2 the sound was horrible.Version: 0

New Version Doesn't Work Well For Me At AllJust upgraded, and I hate to give a bad review, but this version is terrible. With the three last versions, I was able to receive calls (via Google Voice) with minimal problems. Without the app even on, I was able to receive a notification that someone was calling (Push Notification). If I accepted the call in time, it would open up the app, and I'd be able to take my call. I was very excited for iOs 4, and having the app run in the background, because I would be able to take calls faster without the app having to start up. However, with this version, incoming calls either ring once, but are "stale" by the time the application opens up, or there is no Push Notification at all! I am now not getting any of my incoming calls in time, and they are going to voice mail! This is a problem, as I don't get ANY cellular coverage in my work and living space, and this product was my answer to getting my calls via wifi. Please fix this problem, and reclaim a positive review from me. Thank you..Version: 0

No sip messagingNot happy such paid app has no sip messaging.Version: 5.9.8

J'aime pas ce programme, surtout apres avoir utilisé skypePas été capable de rien faire avec ca, c'est asser compliqué, dire que skype tu paie pas pour le programme, celui-ci oui et en plus tu paids le service d'une autre compagnie, pouquoi pas faire ca simple???.Version: 0

Please steer clearPlease ignore my last comment about this app I have tried to use it for incomming calls and everytime it cuts out after 30 seconds no matter how many times I change my router settings. The sound quality is poor in comparison to fring which is free ! I am not happy and I am seeking a refund from the app store. Looks good on the outside but is really poor funtionally..Version: 0

Great App But....Contacted support as app drops out every 60 seconds. No reply from support so giving it a 2 star rating. I have tested on separate broadband connections and configurations. Same problem..Version: 0

DO NOT BUYThis version constantly crashes. Until they provide an update - save your money. It is not worth it..Version: 4.7

Good but not amazingIt works, I tried a few other apps but could not get them to work due to none standard port on asterisk. It only works on WiFi, and must be running, shame it cannot run as a service. Interface is simple but green which is little ugly but at least it confirms you are using app. it is not cheap and does little other than make calls. Had it been £3 I would have tried it sooner rather than try cheaper ones first. So why 3 stars; for 2 reasons. It does not work over 3g only wifi, and because it is far more expensive than rivals..Version: 0

I cannot use this appI trefund pl.Version: 5.3.3

Crashes office serverI thought I'd found a solution to my prayers. The acrobits softphone loaded, was simple to configure and everything looked good. The office phone system then went off line, we didn't attribute it to the installation, complained to the supplier, rebooted and everything was fine, next day our phone system went again. Rebooted again and ran, glitch free for 3 or 4 days, on the third crash we were forced to investigate more thouroughly and low and behold its the acrobits resetting itself. Uninstalled it, installed 3CX, no problems from then on. Valiant try, but ccompletly useless if you want to use it as an extension to your office system..Version: 5.0

Doesn’t seem to work on soho66Says on the list soho66 works but won’t register so totally useless app for me. Waste of money.Version: 5.9.20

No caller ID while ringing and hard to useIt works great and solid sound etc However you cannot see who is calling due to it not showing the phone number. You can only see the phone number in the call lists which isn't ideal at all..Version: 5.6.5


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