MapQuest GPS Navigation & Maps App Negative ReviewsMapQuest Holdings LLC

MapQuest GPS Navigation & Maps Negative Reviews

4.3
4.32338 star

Total 43 Negative Reviews

MapQuest GPS Navigation & Maps App Complaints & User Negative Comments 2023

MapQuest GPS Navigation & Maps app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using MapQuest GPS Navigation & Maps? Can you share your negative thoughts about mapquest gps navigation & maps?

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MapQuest GPS Navigation & Maps for Negative User Reviews

Worst mapping app ever.I’m trying to map out a route with multiple stops. Map quest is great you can add 28 stops… but wait don’t miss click or swipe you will lose everything multiple times. Did I want to go to this place let me see. Click on it, nope everything is gone except the place you didn’t want to go. Copy an address from your email to add that,mapquest is smart and says o you copied an address from your email warp you to another screen when you’re trying to add a stop swip gone. We’re you working on a route but you have to run an errand you want to save it for later nope too bad just hit drive and sent it to your email and figure out what email was first. What’s the point of having an account when you can’t save anything. Deleting right now I’ve wasted hours adding 50 stops 3 times. I will get out the old paper map and pencil..Version: 5.22.4

Sadly disappointedI have been living and traveling overseas and always used “G” maps. I thought I would give Mapquest a chance. I am currently living in the capital of Cambodia. After installing, Mapquest, I was pleasantly surprised to see it show my street location in Phnom Penh. However, that disappeared quickly, as I attempted to input “very” common sites and stores within the city. Google maps had no problems finding these stores and establishments. However, the very first store attempt in Mapquest, would not show up even in this country. It kept trying to show choice routes from America AND South America countries. I guess that would have been helpful, had I not been in Cambodia at the time. Strange that it could GPS my location upon opening, but could not find local establishments that are again “popular” sites, AND were found easily on Google maps. Goodbye Mapquest. Delete..Version: 5.18.6

I will stick to googleYears ago, my friend recommended mapquest since I hated google. I never really paid attention but I always had to search for the exact name or address in order for the app to show me the address or else I would get some random results in other states. No issue. I kept doing it. I recently went back to using google maps again, and I alternate between them. Mapquest mainly for residential addresses. I started getting used to google and how easy is for me to find the location even with variation of name. I recently submitted a help request ticket with mapquest. Someone by the name of Francisco scolded me on how I should enter the name correctly. That was the whole point of my ticket, having to enter It exactly as it is in order for the app to find it. What if you have an elderly or someone with any type of disability that it’s unable to write or hear the EXACT ADDRESS OF NAME OF BUSINESS? I rather stick with google maps after this. People make mistakes or can’t write done the names exactly as they are. I was expecting the app to be more like google maps but I guess not..Version: 5.18.6

Good and awfulWhile Mapquest rescued me from Siri’s outrageous blunder, it got the destination wrong too. All the while, since I was so happy Mapquest got me on the right track, I did start wondering why this road, that road, etc. it finally hit me something was very wrong. I manually entered my destination in WV. I pulled off the road and tried to communicate like you can with Siri but couldn’t. While going through the app looking for a way, my jaw dropped. I was on my way to a destination two hours from me. I looked to see Joe much further home is and it’s an hour. This nightmare started with Siri at 1:00 yesterday. I never made it to my dr until 6pm well after everyone went home because she gave me the scenic route. Then coming home I didn’t recognize so many places but she does take different routes a lot. Before I knew it, I’d been driving home for four hours in a two hour trip. I asked Siri how much longer to get home. One and a half hour. Well as I said, sort of the same thing happened with Mapquest and before I realized it, I found I had an extra hour before I would finally get home. 1pm yesterday and I’m writing this review on the spot I figured Mapquest out. (One hour from home) it is now 5:45 am. I haven’t been this angry in ages..Version: 6.0.25

CarPlay support is a jokeNo destination search, auto zoom level, settings, on CarPlay interface..Version: 6.3.0

Not Accurate At AllThe very first address I put in to find was not in the results so I used their map to try to find it! At its proper location was a different road name entirely and I know this because it’s my own rental property location thats been there since 2007! Being a Realtor I cannot trust this app!!.Version: 5.20.0

Wrong name and can not get it fixedI live in a small town. There is one Street with the right direction on and our Street with the wrong direction on it. When you travel north on a road, and it is call North Street ( any name will do.) And when you get to the next town , you will be on the south side of town but our Street is call north , than when you continue to drive north you come to the north side of town but it is call south. I have reported this problem but I was told it can take six months to fix the problem. I am so glad that my mail and packages still gets delivered to my house , because I still use South on my address. But I have had some business, say that I gave them the wrong address. I have to say where is the sun , what time is it, so which way is north, also do you have a compass on your phone. But do you know that people think map quest can not be wrong. So it takes time to get the business to think about it. But we have had to get things delivered a couple of days later because of this. And if people try to find our house at night, I have to give them land marks to look for. Then they can see that this places are also in the wrong place on map quest. This has been these way for years now..Version: 5.17.1

Definitely not a good mapFirst address couldn't locate me. Thought I was in the US. Used route option still didn't locate the address but only the right neighbourhood. Pack it up!.Version: 6.0.25

Not For DriversDownloaded this in my fruitless pursuit to find a mapping and directions app that’s actually MADE FOR DRIVERS and people who require long distances for their commute and leisure. Was only semi - impressed by the UI upon first glance after downloading and was further disappointed when I instantly discovered how broken it was. Trying to toggle which map location types popped up in my feed first wouldn’t work, the settings menu was all sorts of wonky, and the map data itself on satellite mode took longer than on stock Apple Maps to load. My test address ( vacation home on the opposite end of the state in the middle of the woods ) gave me some wildly inefficient route which would’ve added an hour to the commute I know by heart; an automatic fail. I sincerely do not understand the purpose of this app..Version: 6.1.2

Never works properlyThe search function often doesn’t work. When it does (rarely) it waits to tell you when you are within 100 feet of your turn that you are supposed to turn (by cutting across 2-4 lanes to then get into the proper turn lane… ridiculous. Street names have been replaced by turn right in 100 feet. So instead of focusing on the road and driving, you have to guesstimate what 100 Feet is because the app can’t be bothered to tell you the actual street name! Many street names are replaced with CR and a number as if anyone goes by the CR. Ridiculous. So instead of watching the road ahead, you are now forced to look for signs to tell you the CR. The map and instructions do not advance and so while driving, you have to manually advance it so you can have an accurate and up to date idea of where you are in your route. Dangerous distraction. Every time I go to get on I90 the directions never tell me which direction E or W, it always says it’s going to be on the left when both ramps are on the right. Mapquest is a vehicle accident waiting to happen! I’ve deleted, re-added this app several times and it still doesn’t work properly. It’s gotten so bad that at times I just use google maps or another app so I can actually get to where I’m going safely. If there was less that one star review, that would be my review of Mapquest. Years ago it actually worked well. Now it’s a danger to use and drive..Version: 6.4.0

Poor Customer RelationsI am very disappointed in Regency Car wash!! A section on my back bumper was damaged by the wash. When I brought it to the manager on site attention she referred me to a general manager. When I spoke with this GM “Jose Nestali” he was very rude with no customer service skills. He demanded that I send pictures of the damage, which I did. He said he would call me back within an hour which he never did. I call him instead. He said that he had spoken to his boss and that they would not do anything about the damage. I asked if I could speak to his boss. He told me that he would text me his phone number, which he never did. After several days I called him again and again he said that he would text his boss number to me and again he did not, until I sent him a text indicating that I had consulted with an attorney. The people that run this car wash only cares about making money. They do not Care about their customers!! I rate Regency Car Wash a big fat zero..Version: 5.17.2

LimitedGreat for planning a route BUT, when your route says (includes a closed road) it would be very helpful if the app would tell you which of the roads is closed. Also, it would be great that when you planned a route, it would actually save that route for use at a later time. You can, of course, save points along the way but you would still have to reconstruct the route if you wanted to use it. The one option that I love is that fact that you can put in to avoid unpaved roads. A boon for motorcycle riders everywhere..Version: 5.22.4

Used to be great but now….MapQuest has been my go to map app for over a decade. Once a route was mapped, I used to be able to zoom in around the destination to view the exit I would get off on and/or use the layers to find restaurants around the destination. About 6 months ago, the ability to zoom in on the destination went away. As soon as you start zooming or drag away from your starting point, it revolts and snaps you back to the starting point. I have been in touch with their Tech Support numerous times, sent them screen recordings of what is happening and each time they come back with "it's supposed to snap back to the starting point"…if I hadn't been using it for 10+ years and didn't realize how useless it is to me now, I wouldn't be complaining. I've tried Google maps and I just don't see the same features. I see that someone else recently posted a review here about the same issue so I know it’s not just me….Version: 6.0.25

Lousy appNot very efficient.Version: 5.18.6

Pretty goodDoesn't give mileage for some routes when started from a location other than current.Version: 5.18.6

Wrong directionI live about 3.5 miles from my farm and it wants to take me away around another two routes that are way out of my road. If I change it to walk it takes me the closest way. The way I go all the time so do I believe this is taking me the right way to a place I don’t know.Version: 5.18.6

Good and badThe good part was that while traveling there were several accidents that google maps told us would cause significant delays, but couldn’t/didn’t give us any alternative routes. Neither did Apple maps. Mapquest gave us the alternative and even alternatives to that route when it started getting backed up. Neither G nor A gave additional alternatives even once knowing we were on a different road. The bad part is that the available map size was notably smaller than the others, jumped around more, took longer to get the info, and often the names of roads on the map were too small to read easily, and when the map was expanded the street name often disappeared rather than getting larger and more readable. I find it easier to follow a map, especially if I’m navigating for another driver, rather than following verbal directions that assume you can estimate distances at 50-60 mph. All 3 of the map apps seem to want to jump to that too easily. I don’t know which did it the most, but I did find that with MQ it was difficult to get back to the map without deleting and then putting the destination back in and then at times it wouldn’t/couldn’t connect easily despite having service..Version: 5.16.1

Limited Route Options. Incomplete maps in rural areas.Incomplete maps in rural areas. Could not set a trip with vias. Difficult to manipulate routes. Rudimentary at best.Version: 5.19.2

Miles to km how do I change this?Temperature F to C sameHow do I change it?.Version: 5.18.4

Not practicalThe first time I used MapQuest it took me out of the way and thru neighborhoods right left etc. I wondered if it was sponsored by gas companies or something. Today we left my house it took me to 213 and then it lost its mind. It took me across 205 then take a left and get on 205 then take exit 9 to McLaughlin take a left go a number of tenths to on ramp to 205 to the left. Go straight on 205. The very first off ramp is to 213 where we started! You can get on 205 in the correct direction from 205. So we made a circle and wasted both time and gas to go in the correct direction. The way home was worse. Put me on Stark it goes 205 but the app wanted me to take a left into a neighborhood. Then it took me to another neighborhood street and then take a right on Division and then a left on to 205. This app takes you way out of the way into neighborhoods instead of taking major roads and does not take the most direct route..Version: 6.3.0

No updates despite complaintsI used to use this app all the time as it has some nice features. However, I have taken the time to report, via email, multiple times about poor navigation by this app in Seattle and providing clear details and maps to explain the problem. However, after 9 months of a key bridge in Seattle being closed (and alternate smaller lower bridge only being open to emergency vehicles and busses) this app continues to route me across this non-passable roadway without offering alternative routes. Developers of this app have even replied to my emails, thanking me for alerting them to this problem and promising to fix it, there is NO CHANGE! So...I give up. Clearly the developers do not care about routing accuracy. (In addition to this specific routing problem, the app is very slow to provide instructions to turn, and I’ve missed my exits several times because of this.) Too bad, because this could have been a great app, but I’m done!.Version: 5.20.0

Time consuming/annoying only @ first. I hope!!I am already finding as I just created an account then switched to the app, that in order to save maps (directions I need to access in a very speedy many after work tomorrow), that I must FIRST do so on a desktop computer (WHATTT??), then I will be allowed to save maps & directions on the mobile app after doing so!!! What is the point of a mobile app then? How many of us have desktop computers these days anyway? I’m already annoyed about the way this app works. Idk why Google maps (though I’m NOT a fan of google) only allows you to pinch in a location to get to from your current location. If you’re needing to have a location to get to from say, work…. but aren’t at work at the moment, it doesn’t allow you to find directions. Only type in one address and will get you there from where you’re at, at the time. Really dumb..Version: 5.22.4

BrutalBuild a map on the account on a desktop, open your app on your phone. Doesn’t work. Send it to mobile, works in safari, asks you to open app???? Doesn’t work. The ONLY redeeming quality is that it allows more than 10 destinations in a route...... other than that.... garbage.Version: 5.20.0

Not goodAt first Mapquest worked well but after 1 day it locked up on ipad, most annoying and unlike a Garmin gps you have to have an expensive data plan to be able to use Mapquest. Not worth it!!!.Version: 5.19.2

SucksMap quest sucks at best.Version: 6.3.0

Multiple stopsVery frustrating to enter multiple stops and optimize them. I highly don’t suggest this app for any features that would standardly make MapQuest better than other GPS apps..Version: 5.21.0

Used To Be My Go To AppWhen I originally downloaded this app a couple of years ago I loved it. The directions led me directly to my destination. Now the app only tells me the first instruction. It never says anything else. Previously if I were driving in the wrong direction the app would re-route. Now it lets me drive and never says anything. I have wasted so much time and gas because of it. Oh also the app has a difficult time finding my location no matter where I am when I try to get directions from my current location. I still give the app three stars because the app is still good to let the user know how far two places are from each other..Version: 6.3.0

Too late for turnsI’m an avid Mapquest user because I’m always having to go to different meeting sites for work and rely on this app because I’m always in an unfamiliar area. I trust Mapquest because it has kept me on the right track and on time. However, this last time I had to change my route because of construction and the Mapquest map was not keeping up with the voice so therefore I couldn’t ahead of time be in the lane I needed to be in to be able to make my next turn. Usually I can glance at the map to prepare to get over because of heavy rush hour traffic and can’t safely make those last minute lane switches to turn on time. On top of that the voice tells me to turn when I’m almost past the street I’m supposed to be turning on. This turned a 50 minute drive into an hour and a half drive and almost made me late for a very important meeting. Fortunately I gave myself extra time hoping to get there earlier. I’m a Verizon iPhone 6s Plus user. Not sure what’s going on with Mapquest. Hopefully you all get it back on track. This most recent update is not working properly..Version: 5.12.2

Not available in carplay!!!Why?.Version: 5.18.6

IncompleteCan't find the directions listed. Map is nice but I also want signs to look for in advance. Don't want to stop in middle of 401 and stare at tiny screen to see if I'm at the exit..Version: 5.18.6

Mayhem1 star is overly generous. The party booked 3 months in advance and paid in full was not delivered. Email confirmations received. All details changed day of due to overbooking on day of event. 2 hour party time changed by 2 hours and was limited to 1 hour when too late to change guest invitations. No place to put cake and food as the “party room” and food services booked and paid was also reduced to 2 tables for almost 20 people. We were not alone. Several other families showed up only to find their details were changed without notice too. Talking with the owner was not helpful in correcting the situation and a refund was not given. Not even a discount. Not even an apology. Just sharing though even advance booking and confirmations were given, they were not honored. Booking is the customer agreeing to the party deliverables but not, apparently, the establishment delivering as promised...”contracted”. Fail on child birthday party. :-(.Version: 5.12.2

Much better options out thereI downloaded MapQuest just to see how the mobile app was. Needless to say I hadn’t used mapquest in years dating back to when directions would needed to be printed on paper. As the years went by, technology evolved pacing way for Garmin and then iOS apps like Google Maps and Waze for navigation. The mapquest interface is pretty interesting. I do love the way I am able to search for points of interest. This is much better on mapquest than say waze. The speed limits are also handy but mapquest is missing some critical features it’s competitors have. For one there is no lane guidance. In addition, the stock voice that comes with the app is hideous. It is so bad that I prefer the old Garmin voice to it. Jane on Waze and the default Google Maps voice or Siri on Apple Maps is much better. Overall, I think it’s a cool niche app but unless you absolutely despise Google and it’s services, Waze and Google Maps are MUCH better options..Version: 5.18.6

Mapquest is sending error msgs ‘try again’I gave the app a great review a year or so ago, which is below. But what’s the deal with Mapquest, I put in an address that I’ve used before and it sends me an ‘error’ message and says to try again. I tried different addresses and it gives me this error every time?? It’s very aggravating it does nothing but spin as if it’s loading info but will only drain the life out of your phone instead. Please tell me you’re addressing this issue, I didn’t realize how much I relied on Mapquest until I couldn’t get it to load directions. I started using Mapquest over 5 years ago after Google maps took us to a vacant pasture for our daughters out of state track meet. I downloaded Mapquest immediately to put us in the right place. Our daughter ran collegiate level with us following her across many states, from Illinois to Florida. Mapquest has never led my husband and I astray. I won’t use any other mapping service. I love that it gives you alternative routes when possible. Thank you, Mapquest!.Version: 5.18.6

Ads cover mapsI have hardly used this app. Ads constantly displayed over the map. I reported a dozen or so in minutes. I dont find it soothing to scroll the tiny map under ads on my iphone, although likely is just as frustrating on a 60 inch screen. I can only hope mapquest is being paid a buck per ad by facebook. To me the future of this app staying on MY device is low..Version: 5.19.2

Getting directionsI tried to get directions from Columbus OH to LaSalle On. It would not do it for me. It kept putting in my current location as a starting point instead of the location I wanted. And they want a nickname and won’t send it without one. But, it takes forever to find one that is not taken..Version: 6.0.25

Bus routesSome good features but seriously lacks bus routes and times..Version: 6.2.0

Too much garbage on the screenCan’t see the map.Version: 5.19.2

Wrong directions to AmberLea Meadows from Leduc.You would have sent me east, location is west of Leduc. Will not use your site in future!.Version: 6.3.0

Mise à jourLa mise à jour date de plusieurs années. Les bâtiments et le nom des rues ne sont plus les mêmes..Version: 5.19.2

English onlyCouldn't find a way to put the app and directions voice in French..Version: 6.0.25

Needs an updateI kept getting messages to install the update even after I did. What update? The app still functions EXACTLY the same. Voice guidance only works 1% of the time. What I do like is that it offers several alternative routes to choose from. However, it takes too long to tell you step by step directions which often causes me to miss turns and exits. Pauses A LOT which means i sometimes drive quite a while before I realize it’s stuck on the last direction and I’ve missed an exit or turn because it hasn’t updated on the screen yet. There’s so much that needs to be fixed with this app. Is it made to work with iPhones??? If the things I’m talking about could be fixed I’d choose this app over Apple Maps and Google but as for now I have to run one of them in the background while using this one because Mapquest is so unreliable..Version: 6.2.0

The online page works betterI didn’t want to rare this app with stars because I just got it. But there’s no alternative, to leave feedback you have to give a star rating. I downloaded the app because I wanted to check on future traveling options from a location to another location other than where I am right now. Period. But The app will not let me put in two places other than where I am. One of my choices on this app has to be my current location and since I’m trying to find directions to and from places other than where I am it won’t work. A message comes up demanding to know my current location and freezes the app until I allow location services. there is no way of overriding the current location thing. The online page will let me do that without current location. This app may or may not work for me..Version: 5.18.1

EV optionMap does not show EV stations, major oversite.Version: 6.3.0


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