Shake Shack App Support

Shake Shack App User Reviews

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Shake Shack Pros

✓ Shake ShackThis isn’t your usual fast food application where you simply get a list of locations and a look at the menu. This app separates itself for three reasons. One is the ability to read the company’s blog which fills you in on the latest news and promotions surrounding the chain. This is great for those who are devotees of Shake Shack or even for those who are new to the chain and want to find out more. The second which is more of a gimmick but is still unique is the ability to view video from the Shake Cam at its original location in the city. The third is being tailor made for ordering on the go so those who don’t want to wait in line in store can grab their order and go. The app besides having the basics of a location finder has a more stylish food menu interface allowing you to browse items by the category with appetizing photos to go along with it. Users can also connect to all of the chain’s social accounts from the app. If you are a regular of Shake Shack this app is a must download..D. HillVersion: 3.2.09

✓ Mary Brickell, Miami Rocks!Everyone is pretty familiar with Shake Shack's high-quality, delicious burgers, fries, chicken sandwiches and shakes. That's 4-5 stars, right there. But this place is exceptional - during the quarantine they fed the neighborhood with charm and grace... the food is ALWAYS piping hot, with fresh burgers and crispy fries... order on their mobile app to pick-up food within 10-15 minutes, PRECISELY when promised. There is nice outside seating available, too. The Assistant GM, Felipe Braun, is exceptional in his treatment of customers and delivering outstanding customer service. He does the little things like asking EVERY customer if they need extra napkins, condiments, etc. The company should consider promoting him to a corporate-level job where he helps train and enable the staff in newly opened locations on how the job is done right! Thanks again for feeding us delicious comfort food during the most uncomfortable period in recent history!.Paying CudtomerVersion: 4.25.0

Shake Shack Cons

✗ Buggy, won’t let you checkout, constantly deletes orderI tried to start an order for delivery & at first it just cleared my entire order because there were “no delivery times available” (mind you it had told me delivery was available!!) so i started from scratch, selected a new delivery time, put in all the items again, and when i went to hit “checkout” the button wouldn’t work. i kept pressing & pressing it over & over and nothing happened. i was so frustrated as I had friends over and i had already had them put in their order multiple times. there was NO indication of what was wrong. and the app won’t store your order so you can try and select a new delivery time or investigate why you can’t check out. ANY changes will clear the entire order. in the end we decided to give up & order through uber eats, because multiple attempts of using this terrible app left us hungry, annoyed, and ultimately foodless . i love Shake Shack and I was so disappointed by this experience this is also just a general gripe but any good delivery app should have a Group Order functionality. of course a group order function won’t help an app that doesn’t work in the first place..UmbrellathornVersion: 4.7.9

✗ Poor serviceHave been to this location no less than 20 times. Food is normally good. Service is consistently in need of improvement. I’ve never, yes never, seen a clean men’s bathroom before a Knights game. My wife says the same with the women’s. The trash is always overflowing along with needing to be moped. The mobile pick up is a joke. You literally have to flag someone down. You stand under the mobile order pick up window sign and they ignore you unless you say something. They 100% have never included the shake sauce that is requested every time and is on my receipt. How could you miss this over 20 times? It’s on the order. It’s now a family joke. Tonight I was handed my bag after being Ignored along with another pick up order and we had to say “hello” to get them to get our order. They dropped and turned around. I then had to say missing 2 shake sauce yet again at the window and another employee thought it was funny so she went to get them for me. If you order pick up, make sure to check your order. Good probability it will be missing something..DougParrlvVersion: 4.14.0

Is Shake Shack legit?

✅ Yes. Shake Shack is 100% legit to us. This conclusion was arrived at by running over 455,429 Shake Shack user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Shake Shack is 93.3/100.

Is Shake Shack safe?

✅ Yes. Shake Shack is quiet safe to use. This is based on our NLP analysis of over 455,429 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for Shake Shack is 94.8/100.

Should I download Shake Shack?

✅ There have been no security reports that makes Shake Shack a dangerous app to use on your smartphone right now.