Shake Shack App Positive ReviewsShake Shack

Shake Shack Positive Reviews

4.8
4.81893 star

Total 12 Positive Reviews

Shake Shack App User Positive Comments 2023

Shake Shack app received 12 positive comments and reviews by users. Can you share your positive thoughts about shake shack?

Please wait! Shake Shack Facebook comments loading...



Shake Shack for Positive User Reviews

It’s missing Apple PayApple Pay makes things so much easier and not all locations offer it. I was in a rare situation where I wasn’t carrying my wallet with me, I went to a Shake Shack, I was referred to the app by an employee and turned out the app did not supports Apple Pay either so I walked out. I really liked the app tho. It was really easy to use and order my entire meal until I hit the payment option. Also turns out I had an account with them I made once with my Facebook and i couldn’t login because I don’t have Facebook anymore and I had to create a new account..Version: 4.2

Shake ShackThis isn’t your usual fast food application where you simply get a list of locations and a look at the menu. This app separates itself for three reasons. One is the ability to read the company’s blog which fills you in on the latest news and promotions surrounding the chain. This is great for those who are devotees of Shake Shack or even for those who are new to the chain and want to find out more. The second which is more of a gimmick but is still unique is the ability to view video from the Shake Cam at its original location in the city. The third is being tailor made for ordering on the go so those who don’t want to wait in line in store can grab their order and go. The app besides having the basics of a location finder has a more stylish food menu interface allowing you to browse items by the category with appetizing photos to go along with it. Users can also connect to all of the chain’s social accounts from the app. If you are a regular of Shake Shack this app is a must download..Version: 3.2.09

App not working and there’s no option to contact supportI ordered shake shack via the shack app at 8:00PM. At 10:30PM, the order still said “delayed” and that it was still waiting to find a driver. Tried calling the phone number but it was “support by Uber” which had me on hold for 30 minutes and never answered. The only other contact option was a general inquiry on the shake shack corporate website. At around 10:30, the order disappeared from my app and then said it was delivered at 8:25, but I never got a call, it never said it was on the way and it was not left at my buildings front desk as requested. I was charged in full, and seems like there’s no way I can get my $ back..Version: 4.6.7

Mary Brickell, Miami Rocks!Everyone is pretty familiar with Shake Shack's high-quality, delicious burgers, fries, chicken sandwiches and shakes. That's 4-5 stars, right there. But this place is exceptional - during the quarantine they fed the neighborhood with charm and grace... the food is ALWAYS piping hot, with fresh burgers and crispy fries... order on their mobile app to pick-up food within 10-15 minutes, PRECISELY when promised. There is nice outside seating available, too. The Assistant GM, Felipe Braun, is exceptional in his treatment of customers and delivering outstanding customer service. He does the little things like asking EVERY customer if they need extra napkins, condiments, etc. The company should consider promoting him to a corporate-level job where he helps train and enable the staff in newly opened locations on how the job is done right! Thanks again for feeding us delicious comfort food during the most uncomfortable period in recent history!.Version: 4.25.0

Good feature, bad stabilityI have used this for 3+ years, ordering 20 minutes before I arrive to skip the line. The interface has remained pretty much the same in the last three years, despite very frequent app updates, so I don’t really what the developers are updating… but the features are intuitive and you have access to all stores near you. However, sometimes it acts strange. Some stores just go offline for online orders, or the available items are very limited. At one point only fries and drinks are available in a nearby store. That defeats the purpose of online ordering. Sometimes you put items in cart but cannot check out. Just not a very pleasant experience, not anything close to bigger name shopping apps..Version: 4.7.8

App needs to be deleted and reinstalled too muchI keep to having to delete the app and reinstall in order for certain things to work, and it always happens when I’m about to place an order this Is the worst time for a bug in the user workflow. For example, when I try to re-order something from a past order in my history, the app freezes up when I’m about to check out and pay. So the only thing I can do is delete the app after my order is already to process, reinstall, and then redo the order again. Then it works again. Same thing with paying with a credit card. It asks if I want to store my credit card info and I always say yes. But then when I try to reorder something from history, it says it deleted by credit card info for my security. So why did they ask we to save my credit card info to begin with? Other apps don’t require this so it sounds like a policy gap. So now I just use Apple Pay instead. Interesting how Apple and so many other apps figured out how to keep my credit card info secure but these developers can’t..Version: 4.8.1

The worst shopping appsAPP online delivery order problem I placed an online order this afternoon, then I immediately get an email said my delivery is not placed successfully. I thought it is the problem with my coupon, so I cancel my coupon and reorder it once again. When I back to the home page. I saw I get two orders, I cannot find any cancel button, and there’s no way to reach the customer service, and also no one pick up the phone when I directly dial to the store to make my order. I’m so frustrated, I’m can’t stand this anymore.Version: 4.6.7

All good but....You can’t cancel an order. I placed an order not clearly seeing a shake shack was not opened for business yet. I was in the area and was hoping to pick it up in my way to work. They would not open for another 1/2 hr and I could not cancel and had to leave work to pick it up. In that instance it would’ve nice to have the option to cancel. Also at Grand Central Station the servers avoid eye contact and turn their backs to the to the customers and towards the kitchen while my out of reach mobile order sits getting cold until I have to go out of my way waving and raising my voice to get noticed.Version: 4.1.7

Food is amazing but service is so soI guess I shouldn’t be shocked during this time where service is lacking due to the shortage of servers, but… I went to pick up my takeout, and I stood for quite awhile as the server kept her back to me while she slowly put orders together. She definitely saw me, so it was a little irksome. After three more people formed a line behind me, I finally asked for her attention. She then spent quite some time locating my order, which happened to be right in front of me. The Shake Shake app said to pick up the bag with your name on it, but there was nothing identifying whose bags were which. That being said, the food is incredible- best fries ever. I highly recommend it but be prepared for slow service..Version: 4.7.9

No communicationI used this app couple of times. The second time I used it I could not communicate with shake shack directly. Only way to report a problem was to call the number provided and that was Uber eats I got the wrong order, cold and not what I wanted. The app says order delivered and enjoy your order. While waiting for my order , driver txt me that order will be delayed and never mentioned any other problem. When I told Uber eats that it’s not my order, they placed me on hold for 10 min and came back with this story that shake shack did not have my order so they sent me random items instead!! And without anyone notifying me or asks my opinion, also that shake shack refunded me. Needless to say Uber eats driver made up the whole story so he close the delivery and get his tip and Uber eats requested I contact shake shack directly I reported to shake shack online , calling the store directly was useless since they never pick up. I went and picked up food since I am not going to eat random items from shake shack. Don’t think I will ever be refunded as well..Version: 4.13.0

Easy to useThe app works as advertised. It was easy to find the location we wanted (even asked us to TRIPPLE check the location just to make sure 😁) without a problem. We found what we wanted to order with ease and we were able to easily establish a pick up time that worked for us. I was able to make changes, go back to previous pages when needed and look at the description of the item without having to re-start my entire order over (that is a pet peeve I have with food ordering apps, many of them require you to restart the order or it’s almost impossible to get back to the order)..Version: 4.8.1

No information!!Update at bottom!! I left the app and came back to find the tracking was gone. I went to history, and the order is there but not the location so I couldn’t call to check if my stuff was picked up or not. Found the information in my email eventually. By then an hour had passed and my $30 of food was still in the void. UPDATE: 24 hours later after sending a message I’ve been confirmed for a refund and have received a coupon. The response was faster than I’d expected. I’ll continue to use the app, but until an update I’m going to be very cautious..Version: 4.7.6


😕 Shake Shack Negative Reviews
Applications with positive comments similar to Shake Shack
Crunchy® positive reviews, comments
Crunchy® Positive ReviewsJanos SzekrenyesiFood & Drink2023-08-16
DreamBody4Life positive reviews, comments
DreamBody4Life Positive ReviewsPaul EdwardsHealth & Fitness2023-08-16
CB-SmartFit positive reviews, comments
CB-SmartFit Positive ReviewsSELLBRITE DIGITAL LLPHealth & Fitness2023-08-16
Did You Gym? positive reviews, comments
Did You Gym? Positive ReviewsDavid ParkHealth & Fitness2023-08-16