4.8
4.81044 star

Total 22 Negative Reviews

State Farm® App Complaints & User Negative Comments 2024

State Farm® app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using State Farm®? Can you share your negative thoughts about state farm®?

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State Farm® for Negative User Reviews

Good in theory onlySo I have had this app for a while. And it strikes me funny. I am a good safe driver. I follow the law. Today I got on to check my discount because my renewal is coming up next month. Only to see suddenly I get a braking event each time I drive my car. I do not use my phone so it’s either in my back pocket or I put it in my cup holder when I get in my car. The braking events have reduced my driving score significantly. I know for a fact it is creating fast braking out of normal stopping. One fast brake was in between two stop lights that were prob 50ft apart. How do u fast brake in 50feet from a stop?!?! The failure is with the design. It does not plug into the obd2 it is supposed to be attached to the car but I refused to do that and get sticky double sided crazy adhesive all over my car. The discounts arnt worth it. I have full coverage on that car and it only saves $60 where as before it was saving $150 all of a sudden right before renewal it’s creating events where none should b. For such a trusted company like State Farm I expect better. I could be getting cheaper elsewhere. I might look into other options..Version: 9.43.1

Jennifer WilcoxI wish I never came back to State Farm. Jennifer Wilcox pretty much took my money and left me high and dry. When I came back I expressed to Suzanne that I didn’t know the specifics of my policy with my previous insurance company but I let her know that I wanted to keep the same coverages which included full coverage, $1000 deductible, rental car, and a few other things. Well a a few months after coming back and signing up my Wife was hit by someone from behind and only then did I find out I didn’t have rental car coverage and a few other coverages. I tried explaining the situation to Jennifer and was immediately told it was my fault. She even told me if I could get proof that I had been having rental car coverage on my previous policies should would see if her underwriters could retro act my policy but after I sent proof she then told me that her underwriters wouldn’t do anything to help me without even reaching out to the to explain the situation. So I now have to pay rental car expenses on top of the deductible for car repairs. Then she literally told me that I can go to another insurance company as if my business isn’t wanted or needed. Wrong is wrong and her office should be held accountable for the neglect and lack of accountability they have been taking..Version: 9.29.0

New version always brings a new problemI went to use the app a few days ago to pay my bill. I got an error message while opening. I closed it out and started again. This time I got to the Submit button. I hit Submit and I get a Network Error problem. I had thought the app had gotten better over time. Now it’s back to square one. I have to use my iPhone as a phone and call to pay my bill. It’s back to the useless garbage of years past. No different then the website from years ago. My last two bills I was able to pay even though my password was supposed to have expired automatically after two years. St. Farm never mentions that so you think you’v lost your mind while it’s St. Farms fault for never making clear their password rules. Trying to get a new password is more work and effort that planning the D Day invasion. I spent 3 hours on the phone trying to get a new password. Insane! My last two payments gave an error warning. “Thank you got your payment. Your payment was successfully submitted however we are unable to send a confirmation email. Please make a note of the information below for your records.” Seriously, St. Farm doesn’t have the ability to send an email. I just received a Happy Birthday Card. The intent wasn’t to wish me a Happy Birthday, but to sell me life insurance..Version: 7.14.0

I’m starting to get irritatedI’m starting to get irritated with this app and company as a whole it’s very strange to me that I’m not able to see my bill unless it’s closer to the due date to pay it off early. second, they keep changing my rate midway through the six month cycle and I don’t ever have a locked in rates, first my insurance was 200, then 192 then for a few months it was 150 then for the last couple months it was 134 now it’s back up to 153 and they keep giving me the run-of-the-mill excuses of how inflation is why my price is going up then another person told me that the reason that it went up was because my drive safe scores are lower but I’ve never had a solid answer as to why my rate was the way it was , my assigned insurance agent never answers the phone. There’s always somebody else answering it for me. I would like to speak with the person who I got the plan through with my actual assigned agent, and he is never available for me to speak to about my policy. I would like a set locked in right for six months. I plan and budget my bills accordingly and if I don’t know what my bill is going to be when it happens I’m just tired of the surprise changes in my policy thinking I’m gonna have one rate then it changes the next time!!!.Version: 9.48.0

I NEED to be able to see MY COMPLETE HISTORY..Of payments and policies by car and by chronological order I have a couple cars with State Farm and a couple motorcycles all on different plans and I can’t easily go look at each one and immediately pull up my policy or my payment history for the last few YEARS ! Really it all to give me the entire history since I’ve had a vehicle with State Farm ! Even IF it goes back 10 years - WHY can’t I see that ?!? all I can go to see the current bill and maybe what I paid in the last 12 months or so and then it goes disappears. Well, the app does it does well - It’s pretty good at showing me a current insurance card. it’s VERY GOOD at taking my money ! But again, what about my payment history ? or my vehicle insurance history? It’s unbelievable to me I have the State Farm credit card AND the State Farm app and I can’t QUICKLY & easily go pull up a copy of any of my policies.. or that I CAN’T at any time, go pull up a COMPLETE HISTORY on any vehicle I’ve ever had insured with you guys. That to me is RIDICULOUS and needs to be changed ! The credit cards even worse ~ it’s worthless. It gives you a little bit of Rewards not much but you can’t pull up anything to do with State Farm policies or it doesn’t even tell me which payment goes with which policy . . It should at least break that down on the payment history ! all it says is payment made for $xxx. USELESS !!!.Version: 9.39.0

Inflation?When we started with State Farm it was beyond awesome. My son ended up getting rear ended in school parking lot. A girl was rushing out of stall when she hit my sons car AS HE WAS pulling out of the parking spot. He is the one who went to her when she actually tried driving away. Yet long story Short my son is the one who got the short end of the stick. It wasn’t until 2 years later that we received a huge increase. They’re saying it won’t be till 2024 until it’s removed. Every premium since it’s went up by $200. Then I confront SF about it and I just get told it’s because of inflation & cost of living increases. Like seriously we’re already getting ripped off when they take out each month yet no claims have ever been made. I don’t understand how any of these agencies can charge so much yet those who don’t have claims made are getting ripped off horribly..Version: 9.44.0

Thanks for making payments easier!!!Since changing several years ago to State Farm Insurance, I have been so grateful and have never regretted making the change from an insurance company I was with for almost 20 years. House, cars, and life insurances have saved me so much money and given us as good, and in some cases better coverage! Now you have created a way on line to make paying insurance even easier. My Bill, always due the middle of the month, and I hated when I had the money earlier that I had to go in, stop the automatic payment, pay that payment, then restart the automatic payment up for the next month! You have now given those of us with automatic paying, with just a click of the button, to pay early! My life is hectic enough with out spending awhile paying bills! I am so blessed to not only have you as my Insurance Company but having an Agent and an office that helps us so much in keeping a routine!!!! Thank You State Farm!!!!.Version: 9.0.0

Filing a claimFiling a claim on this app has been a terrible experience. I originally called and asked for an adjuster to come look at my car, the rude State Farm rep refused to send an adjuster, stating they don’t have any adjusters, was speaking to me in a condescending fashion like I am stupid. I fill everything out and take 15 pictures of my car and the damage. It’s been over a week and now they want me to download another app, retake the same 15 pictures and submit it under a different app. I’m not an adjuster, they aren’t paying me to be an adjuster. I call the 800 number again, this time getting a much nicer rep who said she could see all my stuff and tells me that my pictures and claim were sent to the “express team” and somehow, somewhere, someone dropped the ball and didn’t submit my claim and pictures to the “estimate team” I am very disappointed because State Farm wasn’t the cheapest for my bundle of 2 vehicles, renters and life insurance but was supposed to be one of the better options in customer service. Turns out I’m paying extra to be my own insurance adjuster..Version: 9.14.0

They lie, and they’re not fairThey called me stating they could get my insurance at a lower rate than my current insurance company. I left my insurance company and came to them, and it ended up being a bunch of lies the person I spoke to when I got my insurance told me that I would save even more money if I put the drive and save in my vehicles, I chose not to put it in my vehicles and the next thing I know my insurance bill is $300 more than what they originally quoted me. Then when I said it’s not fair your insurance person is the one who told me this they basically didn’t care and for three months now my insurance has not been correct. They keep giving me the runaround about how much my bill is supposed to be, they came back with what my new amount was supposed to be and they still weren’t giving me all my discounts. They were only giving me a discount for two of my three cars and are still not addressing the issue of their person telling me my insurance would only go less if I use the drive, and save when, in fact, it went higher because I chose not to use it..Version: 9.48.0

Work in ProgressThey seem to be slowly getting it right. On the past offensive and not customer centric. A couple of months ago, I got a notice that a discount was being canceled because I hadn’t update my mileage. It turned out I’d gotten *one* email two weeks earlier while I was out of the country — no notification in the app of any dealing. Just nuts. Another nutty feature: if a payment is late (but policy not cancelled) they remove it from the app. Hello?? Also, user authentication not aligned with State Farm website. Given the plague of passwords, just what we need. But I see today that they’ve added text alerts recently. Hopefully the implementation was guided by someone new in the organization who understands the point of these apps is to make life simpler for State Farm customers, not more difficult or annoying..Version: 7.22.0

Bait and switchCecil , my agent, promise to me in writing that my rate was dropping from $80-$70 and if I wanted to I could add $20,000 worth of renters insurance for only $10 a month which would bring me back to exactly $80 which is what I’ve been paying all along. Well, that was exactly the case as you can clearly see if you look at my payment history. My nightmare, rollercoaster ride of different monthly bills has never ended in many months now. I told him to remove the renters insurance since it was not going to be $80 a month and he made a mistake and it was going to be $85 a month. I told him if he can do simple maths that I didn’t trust him. since my insurance is on auto pay it scares me that I do not know from month-to-month what seesaw will be charging me. Sometimes it to hundred dollars a month and sometimes it’s $84 a month another month it’s $91 a month! I’ve called corporate I’ve finally switched agents and I’ve even had my attorney right Cecil because he doesn’t return my emails or phone calls to explain any of this. I’m going to be reporting Cecil to the attorney general. I’ve always been happy with Statefarm and my new agent here in Dallas is great along with his assistant Linda. I think every penny that I have paid over $75 over the last six months should be refunded to me as this was not my screw up , it was Cecil. I’m sure no one will read this or even bothered to send me an email..Version: 9.20.1

Axle blewWorst customer experience with an insurance company. Had an axle fail on my vehicle max and State Farm found me at fault when there was no property damage whatsoever. The agent who answered was deadpan the whole time and didn’t seem to give an iota of care about how upset I was. Short, curt answers to my questions. Finally just ended the conversation and called back to speak to a different agent. When filling out the claim form, I didn’t realize the paperwork was hung the odometer reading was incorrect. I told that agent I didn’t know exactly what the odometer reading was so no wonder they used that as an excuse. The food meter reading isn’t wrong it’s the exact mileage that was on the car. Also the value of the car is $3-4k but the used the excuse of “significant paint peeling and rust” to give only $1700 even though I have full coverage and haven’t had an accident since I started with this insurance company when I bought my vehicle. The MANUFACTURER never sent a notice of anything about axle failure. I keep good maintenance on my vehicles and paid over $2k for the vehicle plus getting new front and back brakes, replacing the power steering etc. I’ll definitely be taking my business elsewhere when I get a new vehicle, and will likely not continue with State Farm moving forward..Version: 9.47.0

Flawed Criteria & SensorsThis app has several very aggravating flaws. 1) unsafe acceleration - it seems that the app interprets transmission downshifting to be excessive or unsafe driving. Automobile manufacturers have gone to transmissions with more gears than in the past. By having closer gear ratios they have been able to increase mpg despite the smaller 4 & 6 cylinder engines. It is exasperating to be dinged for acceleration when, in reality, the actual is acceleration is pathetic! If you are driving a high powered vehicle where extreme acceleration or squealing the tires was possible this might make sense. In many of today’s vehicle rapid acceleration is not even possible! 2) unsafe braking - the app is structured based on the assumption that applying brakes even slightly more than normal is caused by following other vehicles too close. Once again it is very disturbing to stop for a yellow traffic light rather than drive through the light as most drivers do then be dinged for excess braking! 3) unsafe cornering - the app also deems fairly normal cornering to be unsafe and dings you for that! State Farm needs to update this app to address these issues or risk people dropping the app because of its flawed programming logic. Are these devices calibrated this ensuring consistency?.Version: 9.15.0

Really, State Farm?Really, State Farm? My vehicle’s re-sale value will be affected thanks to you and your allegedly industry practice. ‘We get a lot of unhappy clients because of this, but that’s how it works.’ When I ask to escalate my call, ‘Talking to a manager won’t make a difference.’ Said two of your own people while talking to them and trying to get a reasonable explanation. Poor customer service. STRIKE ONE! (And please use the recorded conversation for your training purposes.) My extended warranty will not cover future issues of parts because of your unwillingess to pay for OEM parts. Therefore, all the effort of me keeping the originality and value of my car gone down the drain, even though it is your client’s fault and not mine. Not to say that you rather spend more time and money fixing a junker part such as a bumper, hood and headlights, rather than use new parts. Poor Return of Investment. STRIKE TWO! You say these parts, even though they are recycled, will have a 1 year warranty. Well, that is great news! But, what if it stops working/operating after two years? You won’t cover the cost of fixing it. And guess what?Neither my extended warranty because you were so cheap to use a recycled part. STRIKE THREE! State Farm, you really know how to NOT win a potential customer for your portfolio. You say I need to pay the difference in cost for me to have new parts in my vehicle. Way to go! YOU ARE OUT!.Version: 8.13.0

PrivacyState Farm claims to value my privacy but seems more to value my personal information. I just want to pay my bill electronically. I shouldn’t have to also provide everything listed below. • Name • Email address • Phone number • Physical address • Other contact information • Payment information • Credit information • Other financial information • Precise location • Coarse location • Contacts • User ID • Persistent Identifiers (Device ID, etc.) • Product interaction information • Crash and performance data • Device Details (Device Model, Operating System version, etc.) In addition to the information collection and sharing practices described above, State Farm website properties and mobile applications may use common tracking technologies like browser cookies, "Local Shared Objects" (such as "Flash" cookies), analytical tools, device IDs, or other technologies. We also collect certain technical information about the device you use to access our site or services, such as user-agent, time stamp, hardware type, language and time zone settings, IP address, OS type and version, and installed fonts. Our mobile and social media applications will contain a statement describing what information is collected from your use of that particular application. Currently, we do not support the necessary technology to respond to Web browser "do not track" signals or other, comparable mechanisms..Version: 9.27.0

Drive Safe & SaveThis program defies common sense! Our truck insurance increased 50% for a period when the truck was driven only an average of 11 miles per day. Then we took a trip and it increased another $200 for the 6 months. Our agent cannot provide an explanation and she contacted the specialist for this program and he said the driving records were not available, even to him! Therefore, for each of the past two 6 month periods we were dinged by the program, but no explanation was available in either instance. Since our insurance for the Hummer has not increased and we both drive it, logically, it is not a state-wide increase or our driving. I look at the current records and see very few events. We should not be penalized without access to the driving records used to determine the increase!! At this point, we are strongly considering a change in companies, although we have had multiple lines with State Farm for many years..Version: 9.40.0

Definitely more sensitiveLike others have mentioned, the app has definitely gotten more sensitive recently. I've noticed that it dings me for cornering when making a turn after being fully stopped at a red light. It seems that it thinks going from 0 to 23 mph as you're turning is considered cornering when in reality it isn't. It doesn't take much to get to that speed when you step on the gas just to get going and I don't try to speed off either. You'd have to turn super slow to not get dinged by the app and this is all from actually being fully stopped at a red light and waiting for it to turn green. It makes no sense plus it definitely was not like this in the past. I actually pay attention and try to get good scores on Drive Safe and Save but this really needs to be looked at and addressed. Also as others have mentioned, just one slightly harder tap of the brakes can ding you too. This was from me realizing a little last minute that I'm not gonna be able to make the camera light before it turns red..Version: 9.4.0

Touch ID stopped working after I used this app.I downloaded to pay my bill, which I did with no trouble. The sign in page gives you a choice to sign in using a fingerprint - I accepted, made the payment and exited the application. When my phone slept, I tried to wake it up. I would not respond to any of my prints on my phone after signing in with State Farm. I’m not sure if it’s related or not, but after extensive troubleshooting with Apple, the issue remained unresolved until it occurred to me that my phone’s software was not updated (which was probably the root of the issue somehow - don’t ask me why Apple didn’t ask about my software version...?). A whole day passed after I updated, and Touch ID still wouldn’t work, until randomly it finally let me use it again. If you like to use Touch ID to sign into apps, just make sure you have the most recent version of iOS, and don’t mind risking part of your phones functionality (unless this bug has been fixed/solved).Version: 7.0.2

Has fundamental flawsThis app has some fundamental flaws. For starters, if you have someone else in the car with you and they are using your phone to either navigate or select music or just google something which is common for me with my gf in the car, it will assume you are using your phone while driving and negatively impact your score. It’s also is not very accurate. For example, I’ve been paying more attention to my speed and using my cruise control more often because this app keeps saying that I’m speeding. On my drive home from work today I was stuck behind a car that was going 5 miles below the speed limit. Yet during this same segment the app says I was briefly speeding. Then on the longest segment of that same drive I had my cruise control set to the speed limit until I turned off Into my neighborhood. The app says I was speeding during a few short stretches of that drive. How?? There have been other times as well where it says I did something I didn’t do. It definitely makes you pay more attention to your driving but it makes more mistakes than I do. The biggest is assuming I’m using my phone when my passenger is..Version: 7.20.1

Repeatedly asks for informationThe app makes you verify your information and your security settings every time you log in. This is very frustrating. The interesting thing is, if you try to turn off two-factor autentication, it doesn't change anything - so why make customers click through this extra step every time they use the app? The website does the same thing, and so does the support personnel when you call in every time you talk to a new person - even on the same call! This is very annoying! Enough that every time I am asked for this information it makes me dislike doing business with State Farm. As a suggestion, they could create a solution that only prompts customers if it has been over 30 days, from any one of these channels and then does not prompt again. I'm sure there are other solutions that would be less annoying than what they have now. I have complained about it and made suggestions for improving it directly to their support personnel, but it hasn't worked. I hope someone reads this and takes it seriously..Version: 9.19.0

A sad, sad appWhoever designed this app should really, and truly, be ashamed of themselves. If you need inspiration, Loki at any other Insurance company’s app. I just switched to State Farm from GEICO for reasons I shall not get into, but one thing I IMMEDIATELY miss is GEICO’s app. It made spending time on there enjoyable. It made me want to use the app instead of calling. This State Farm app is the saddest app I have ever seen for a large company. It’s as if it the budget was set at a $100, “so do what you can”, then was designed in a couple hours using a template offered by a free service. The persons in charge of this design had no style, and no vision for any type of graphics or colors. And why am I unable to view the details of my policies? What can I not access an image of our auto insurance cards? In case of an accident, having the app on your phone, and being able to show your insurance card, and even your policy, is VERY handy. This app shows nothing..Version: 5.30.3

I guess this is an appThis app is such a pain to me honestly. There have been several times where I enter the correct login info and it tells me it’s wrong so many times that I’m locked out of my account, then I call and go through the whole process of resetting a password, only to be locked out (for “security purposes”) for days still anyway. And half the time I actually DO get into my account, I’m unable to pay my insurance bill because they say my card is declined over and over, until I finally give up and call, and then use that same exact card to successfully pay my bill over the phone. So really there is basically no point to even having this app, except the one time ever that I used roadside assistance. Which I guess it worked well for that, but it would be NICE to have a convenient way to pay my dang bill which is why I installed this app in the first place.Version: 7.8.0


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