4.82972 star

Total 27 Positive Reviews

State Farm® App User Positive Comments 2023

State Farm® app received 27 positive comments and reviews by users. Can you share your positive thoughts about state farm®?

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State Farm® for Positive User Reviews

Not to happyI like the discount who wouldn’t! But to be honest the app is a little annoying. I don’t like the fact that my location Has to be on all the time even when I’m not in my own vehicle as well as my Bluetooth. The app is always sharing my location in the background and I don’t like that. I feel like we should be able to turn on and off the location and the Bluetooth when we are in or out of their vehicle if we choose it is none of State farm‘s business where we are when we are not in our vehicle. Bluetooth on at all times runs my battery dead very fast. I also don’t like the fact that if my phone slides in the car it shows that I have touched my phone..Version: 9.12.0

Want to see check images and more infoI’ve used Pocket Agent and now the State Farm app for a while now and they work fine for me. A couple of features I would like to see is 1) the ability to view the images of the checks I’ve written on my bank accounts. Just having the check number isn’t enough to help me remember what it was for. I have another local bank app on my phone and they have the ability to view check images. Seems like that would be helpful to have for most people. 2) having more info about my insurance products on the open screen of each policy. For life insurance, it only displays three pieces of info and doesn’t even include premium amount, unless a payment is coming due. I want to see my premium amount for all insurance products just by going to the initial screen instead of having to press two buttons to go into the details (for auto, cant even see anymore for life). I want to see it all..Version: 7.2.0

Great App, but the random frequent updates are murder.Great App and great service, but whenever I need to make payments I have to keep updating the darn thing... and with limited data plans, that makes payment impossible until a person gets to a hot spot, not to mention leeching precious data for an unnecessary download. At that point, a person may as well use their computer, making a mobile app pointless. And that’s nothing to say about having an accident but can’t use the app because it needs another update because it seems every other week has a new update. And then there’s the awkward wait to show insurance info for a brake tag because, again, updates. Would it be possible to have the updates come on a scheduled biannual date? Quarterly at the very most..Version: 7.21.0

State Farm (Tj Davis) A+++My husband and I are new to State Farm. We were referred by my mother, who has been with State Farm for years & years, she has everything through them. I always assumed, being younger and I also have no credit to make matters worse, we have always just paid with cash, thinking we’d be better in the long run.. State Farm took us right in with our auto insurance, full coverage, everything we could get, and it was amazingly, a GrEaT price!! And, to boot, our agent, Tj Davis, whom is fairly new to the scene, and was the most friendly, most helpful individual and made me feel like I had known him for years! Tj, you were definitely made for this job! Thank you so very much for all your help!!😁.Version: 9.19.1

Excited to see this new updated state of the art appIts been a while since I logged in to the StateFarm app. Honestly I was very disappointed with your old version of the app as it was not user friendly and used to look very primitive. But today I’m really surprised to see this new version hence I’m here to appreciate you by writing this review. I like the UI and it looks so simple but has all the features that you need in just click of a button. I love to see DSS integrated in to this app if possible. Congratulations to the team who worked hard to bring out this release and hope you continue to improve this going forward. Simply love it!.Version: 9.15.2

State Farm is The Best Insurance Company I’ve Ever Had!I’ve been with State Farm for nearly 20 years. First my car, and then my home. I’ve added to my coverage over the years and “added” my family as well. My Parents, my Sister, and two cousins and their families all have State Farm now. I had insurance with another big company for 8 years and it was good. But I didn’t get the support I get from State Farm and my 2 agents (my 1st retired.) I had a bad accident 18 years ago, and It wasn’t clear at first that it wasn’t my fault, the company was supportive and paid for my car and a lawyer and never treated me like a liability. And they didn’t find a reason to get rid of me either. That meant a lot to me during such a stressful time. I trust them to be there if I need them like that again. (Knock on Wood.).Version: 7.23.1

Everything at my fingertipsJust downloaded, hoping I could at least replace the paper cards I have to keep in my car. Found out it is so much more versatile and useful than I could ever imagine! Just by creating an account, I got the info on all my policies and my agent (I thought I was going to have to enter all that stuff). The insurance cards download into wallet, so they are always at the ready. I can pay my premiums through ApplePay, get easy access to claims (which I hope I will never need), and when I travel, I can always look up local “offers”, to find a place to eat, for example. Who knows what else I can use it for, but I am sure it will be useful when I need it..Version: 7.0.2

Penultimate Self-Service ExperienceThe app does it all and does it well. Insurance is some complicated data, and lots of data, but State Farm lays it out in an intuitive and informative way for me to manage claims, view payment schedules, view coverage details, all of it! I was just about to call to check on an old claim but I found the claim in the app, saw the status, was able to see payments made for the claim, body shop and personal, and then could dig even further into details of the payment, such as how it was distributed and it’s collection status. As a mobile app product manager myself, respect to the team running this application and thank you for making it easy to manage my insurance!.Version: 8.0.3

DEPENDABLE! State Farm IS There!So Satisfied with the overall support & conveniences I’ve been allowed since enrolling in StateFarm! Sandy Meador and Jamie have been more than accommodating and they ensure I’m up to speed on changes all while trying to find me the best rates. I never fear making a referral because I know they will give great service. I am fully insured with all My policies with STATEFARM! I’ve left only to return home with welcomed arms to pick right back up where we left off! These 2 are the real deal! My Dynamic Duo! Also, You new STATEFARM APP IS BOMB!💥 1-2 clicks, I can see just what I’m looking for! Very easy to navigate! Thank You Everyone, I’m really grateful!😊.Version: 8.13.0

State FarmersI really appreciate with it. Always keep feedback about car insurance and condo insurance. I really love it keep wisely with it. I will keep forever insurance not leave them no way. I want to keep up with it. I love my agent work out with us. Alway inform about this way better with it. My wife and I is very happiness with it. We can affordable with it. Keep good records drive safely and condo too. That is my first time happen condo crack shower I didn’t know what happen there so we will keep eye bath tube don’t get happen again. We are lucky 2 bathrooms we need shower go to work don’t want get smell sink no way I wait for man go fix many thank you agent help us solve with it. Keep like peacefully mind. Many thank you State farmers..Version: 9.16.0

Love State FarmCan’t say enough good things about State Farm as a whole and especially our agent, Joan Warner and her crew in Farmington Hills, MI. They take great care of us. An agent should be more than an order-taker. Joan has been a trusted advisor for decades. I’m always amused by friends and family members who ask, “Who is your insurer, I need to get my premiums reduced?” I always say, “don’t focus on the premiums, but focus on the agent and their knowledge when you buy because insurance coverage is never tested until you have a claim.” We recently had a flood in our basement and, forgive the motto, but State Farm was there! Because if Joni’s expertise, we added the drain addendum to our homeowners policy when we moved here two years ago. Yes, it raised our premiums a bit, but the drain back-up that devastated our basement, was covered! An adjuster was out here within a week and a few days later, we had a check. Now we can put our basement back in place, thanks to State Farm! Thank you! You’re the best!.Version: 9.15.0

Love the design - some feedback to improve functionalityThe app takes a little time to get used to because of all the different products and services State Farm has. It looks great, very fresh and new! But for an average user that wants to get information fast, I can see why they would be frustrated not seeing a summary page of all their accounts in a list view to click on it versus having to swipe to get to it. I think the key is simplifying the steps to access account information. It will make it a completely better user experience! Also, how can we get more details of our insurance policies on the app so we don't need to log in on a computer to see it? As someone with all their insurance and financial services through State Farm, I hope the development team can figure all these out soon!.Version: 6.1.0

New App UpgradeI've been a customer since before I was 16, over 30yrs. ago. State Farm always wants you to use their newest and greatest apps etc. I had been using the "Pocket" App for quite some time until today. I goto pay my bill like I always do and says I must upgrade. Fine, but can't upgrade cuz I can't use IOS 11. So now I'm being outcastes by the company I've held as my insurer all these years for this. I hope they'll take and fix real soon and allow us to be able to use the older version or maybe this will just be the last straw. It isn't like there aren't other insurance companies available, I just thought loyalty use to matter. I guess that's no longer the case..Version: 6.1.1

Version 7 is what version 6 should have been!When the “new and improved” version 6 redesign came out earlier this year, it initially looked visually impressive, but really missed the mark on usefulness and functionality. For someone with multiple financial and insurance products, it was a pain to use due to all the clicking and swiping required to get to any information. I actually stopped using the app in favor of the website. This new version 7 has me completely impressed. It feels like a second stab at the redesign, and this time I think the developers nailed it. I am actually able to see an overview of all of my banking and insurance products on the “Overview” screen. I also can easily get to and see the details of any one account. I’m also impressed with how fast The app returns information every play. It’s very responsive. There is some functionality you will still need to use the website for, like transferring money to external accounts, or seeing mortgage details, but I think every common activity I would need to perform can be done in this app now. It also still does not support landscape mode in this version. Thanks to the developers for listening to customer feedback! I like the app again!.Version: 7.0.0

Repeatedly asks for informationThe app makes you verify your information and your security settings every time you log in. This is very frustrating. The interesting thing is, if you try to turn off two-factor autentication, it doesn't change anything - so why make customers click through this extra step every time they use the app? The website does the same thing, and so does the support personnel when you call in every time you talk to a new person - even on the same call! This is very annoying! Enough that every time I am asked for this information it makes me dislike doing business with State Farm. As a suggestion, they could create a solution that only prompts customers if it has been over 30 days, from any one of these channels and then does not prompt again. I'm sure there are other solutions that would be less annoying than what they have now. I have complained about it and made suggestions for improving it directly to their support personnel, but it hasn't worked. I hope someone reads this and takes it seriously..Version: 9.19.0

Love the App! Like a good neighbor in my phone.I’ve been a State Farm customer since I began driving. I started using their bank in 2001 when BofA wanted to charge me $$ to change my address after a move. I love the lack of fees and the reimbursement for ATM charges when I use other ATMs. I had a Vegas trip that got a little out of hand and received $80 Reimbursement for all of my withdrawals that I made to the tune of $10 each. I use the app nearly daily and never have a problem signing in with my finger print. I know the security questions can be a bit of a pain but I Value the fact that they want to make sure I’m the one accessing my info. I never need them unless I forget my password and my fingerprint fails which rarely happens! All in all...great app!.Version: 5.30.3

Great Service!My husband has had this agent since he was in his teens. This was the agent his parents always used for their insurance needs. Susan’s father always provided great service and when Susan took over from her dad the excellent service has continued. To continue doing business with this agency for over 40 years is a testament to the quality of their products, both auto and homeowners insurance. When I had a vehicle breakdown in March 2020 during the beginning days of the COVID pandemic Susan’s team had a towing service to me in less than 30 minutes. It was a very stressful period, I had a large amount of Costco products in my car to prepare for the pandemic, luckily we scheduled a family member to come get out groceries while waiting for a tow. What started out as a stress filled period worked out so conveniently that I was able to clear my mind and decompress. Thanks again for the awesome services!.Version: 9.14.0

Road side assistance and claim frequency?????I have used my roadside assistance part of my auto insurance twice in the eight months that We have been insured through State Farm. The first time the battery had worn down and just wouldn’t start. It wanted to turn over but it was to much of a pull on the battery. So we called to have someone come and jump start it. A little bit over a week my husband accidentally left the parking lights on over night and we had to have it jump started after all this is what I have in my insurance policy isn’t it and I do play for it every month in time, through an ACH withdrawal, I mean I am not late. And you consider twice in over eight years claim frequency and if I don’t give my insurance agent permission to take it off my policy your are going to cancel my coverage but you don’t say when this is going to happen. Isn’t your slogan something like, like a good neighbor State Farm is there. Serious you are there but if you use your road service more than once and call it claim frequency. That doesn’t sound like a good neighbor to me. Rather to my husband and that sound like a bunch of people greedy cheap people who have no concern for their insureds safety and well-being. All they want to do is take all the money they can from you and give you little or no coverage. Mark and Lee Ann Bush, Swansea, Illinois. I.Version: 9.20.1

Happy!So glad we switched from nationwide! We’ve been with State Farm for a year now and still happy about the transition. We pay every six months and they came in $200 cheaper for 3 cars (including a teenage boy driver) and the price actually went down after our first six months! I was afraid they would up our premium..nope! We signed up for safe driving where we had a device in our car. I was nervous about my son but it actually helped him to drive the speed limit and be more cautious! Really happy with State Farm and also like the app! Very easy to navigate and pay my Bill. Convenience is important to me!.Version: 9.5.2

State farm customer satisfactionI am highly satisfied and would highly recommend them for any one especially my agent David, they are great friendly people! They are always there when i need to speak to some one! Even gave out his personal number for me to reach any time day or night, if he cant help at that time as soon as he gets in the office he is sure to call back immediately and get the issue resolved! They where cheaper than my old company which i had been with for 12 years that kept raising there rates every year, even with a life insurance policy its still cheaper, and they have guaranteed not to raise my rates for just no reason! 10 out of 10 i give them 100! I love these guys thanks David from state farm for always being like a good neighbor and there when i need you!!!!.Version: 9.5.1

DeborahMy husband and are so happy with State Farm Insurance. We had a claim for the first time in our life ever . We had flooding in our kitchen floor, needless to say we were pretty stressed about the situation! State Farm did a fantastic job of taking care of everything, and hooking us up with companies to get the job fixed . All staff that work at State Farm are always professional kind and helpful . I love the drive safe app which gives us a savings , and i enjoy being able to pay my bill from the comfort of my own home, also on the State Farm app . They are both easy to use , but if you need any help with the apps the staff is willing to walk you through it . Pleased customers!!.Version: 9.5.2

DisappointedI am very disappointed with StateFarm. They told me I will get my car exactly how it was before accident. My AWD is on, indicating an issue with the “All Wheel drive.” This light turned on when I got left sideswiped on double yellow line by driver that was behind me and did not want to wait, Almost causing a major accident with incoming traffic. I got hit on front left/side left driver side. StateFarm is refusing to pay to fix my AWD. The collision place says it was caused by accident, StateFarm says not related. Now I got a car that now I have to be concerned for. AWD is important especially on snowy or rainy day. It prevents accident. StateFarm says “like a good neighbor, StateFarm is there??” Don’t believe it. They have abandoned me like an orphan child in an orphanage. I am scared to drive vehicle. The AWD light is a warning. I am scared for my life. Don’t know what to do..Version: 9.25.0

Great service all the way, especially my agent.I joined State Farm to insure my car well over 20 years ago, after my old car insurance company which was Mercury treated me poorly. I’ve never felt anything other than the security, comfort, reliability, professionalism, friendliness, courteousness from StateFarm, especially with my long time insurance agent for over 20 years Miss Hilbert in Orange County CA. I can’t appreciate her enough for the workmanship she puts into. I always feel safe driving at anywhere because if something happens, I know for certain Miss Hilbert and the StateFarm will be there for me, just as they have been. I have no consideration switching my insurance company to any other companies. My highest recommendation..Version: 7.23.1

Cannot connect with IPadI cannot log in with the IPad. I have an IPad Air and everything has worked until now. I can log in with the IPhone but I use both devices. I was on hold forever trying to get to tech support. Right now- Imam not a happy camper. You are the 1st company that responded to my 1 star review but it took a long time. I just resolved my issues and it was due to your app not playing nice with my VPN. It worked fine before the update and that is why I did not even consider that in troubleshooting the problem. I use Nord VPN and always select a US server. The State Farm Credit Union , credit card companies, and the bank all play nice with the VPN. I would think that everyone would encourage everyone to use a good VPN. Anyhow-I am now a happy camper as your app is very important if ever needed in an emergency- so you will get a 5 star review for now. ..Version: 8.11.0

No Bank supportThird update: So State Farm updates their app and now it tells me I don’t have any linked bank accounts from which to pay? State Farm’s process for being able to pay from a non-State Farm bank account sucked to begin with (why go through the process of linking a bank account, which you have to do from the website, when others require only entering the account info you’re paying from in their app?), but I was willing to give State Farm Banking the benefit of the doubt, not anymore. This app and the non-intuitive website frustrate me enough I will most likely never finance anything with them again. Back down to 1 star and app deletion. Second update: was finally able to make a payment to my vehicle loan using the app, upgrading to 5 stars. Update: I can now see the loans I have through State Farm Bank but can’t use the app to pay them. Until I can actually view AND pay on all my bills (insurance and loans) through the app it will only rate one star; what’s the point of having the app if you have to go to the website to pay on the loan? Deleting the app since I have to use the website to access State Farm Bank, which this app should support..Version: 7.4.1

Great for what it does. But needs more infoI’ve been with State Farm for many many years. Their customer service and agents have always been top-notch. I like this app because it’s an easy way to make my payment each month. I prefer not to be on auto pay because I am on a fixed income. But having everything else coming electronically saves me a lot of junk mail. Lol The one thing I would love to see is either more detailed information added to the app from the website. Or a link from the app back into the website when there is specific questions. For example, I recently made changes to my policies. The app shows the billing amount due, and each bill that pro rates, but it does not give a great explanation as to why the amounts are what they are. To get this information I need to login to the actual website. It would be nice if this info were linked. Just some thing for IT to consider….Version: 9.15.1

New Insurance planI have been extremely happy with our new policy. Especially the drive safe and save app and beacons. I also downloaded the app for access to our policies which is VERY convenient for payment, viewing our insurance cards and much needed info in different scenarios! Keep it up State Farm…. I think our former insurance company is bowing their heads with disappointment. They lost a good client with great driving records etc. and we get to reap the rewards in savings! Hoping the experience continues and not to jinx it but I hope in the event(knock on wood) we have to make a claim, that our experience is just as smooth and an overall good experience.” Like a good neighbor, State Farm is there.”!.Version: 9.16.0

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