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- 86.3SAFETY SCORE
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Line2 - Second Phone Number App Complaints & User Negative Comments 2024
Line2 - Second Phone Number app received 88 complaints, negative comments and reviews by users. Have you ever had a bad experience using Line2 - Second Phone Number? Can you share your negative thoughts about line2 - second phone number?
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Line2 - Second Phone Number for Negative User Reviews
✓ Loyal userIt's been almost 10 years now since I stop having a cell phone plan and just using my iPhone as a wifi phone with line2. Took a little getting use not being able to talk while on the road but that the reason I got rid of the cell phone plan. Here is the positives: yearly cell bill is $99, less likely to get a cell phone driving ticket and I can't be reached all the time (Me time). There are free wifi at most everywhere so it's like you have a cell phone plan. I have been happy with line2 for a decade. Wish they would include faxing at a reason price with there business plan. 8x8's plan is better so they have my business line but I am very happy with Line2. Keep up the good work. Oh thanks from finally adding the ability to to get pictures..Version: 12.14
✓ Login issues & could not callDon’t buy this app. I had a lot of login issues, couldn’t pass many calls..Version: 12.11.2
✓ Double Billing Nightmare AVOIDThis answer doesn’t make sense - how can you not see transactions from a third party?? So anyone who pays via Apple doesn’t get credit for paying?? How does this make sense? So you cancel everyone’s line if they pay via Apple because you can’t see the transaction? Where does the money go then???? It disappears into thin air? Absolutely Horrible. Avoid this app at all costs unless you want to argue with them about their mistake. If I could give ZERO stars I would. I have used this app as my second line number for over ten years and was happy. However last week I got a notice that my account was past due. That’s odd I thought, I’ve been paying monthly via my apple subscription for 10 years. So I called customer service and found out that since 2018 they have been billing me annually on a card that is now closed - hence the problem when they tried to run my annual subscription this week. No problem I thought, they will see that I have been double billed and do the right (aka LEGAL) thing and refund me for all the double bills which totals nearly $600 now. Nope. They just tell me they can’t do anything and that because the agreement they sent me over 5 years ago had some fine print in it that I was supposed to cancel my subscription on Apple they did their due diligence and I’m out of luck. I balked and was told that a supervisor may call me in 24-72 hours. Let’s see if they actually do..Version: 12.15.5
✓ Text/SMS works on and off and is unreliableClients have not received our texts sometimes for weeks without us knowing as the SMS feature doesn’t always work. Found out from Line2 support that we need to manually reset our lines weekly which is a complete hassle. Only saving grace is the cheap price.Version: 12.15.1
✓ Only Line2 to Line for 10$, Spam stay awayWell, I am a new customer, I might change my review, but so far, I haven’t seen anything positive from Line2, since I downloaded it, it started to freeze up, it is slow, I bought the Standard plan for unlimited SMS and unlimited Calls, but it is not letting me text people unless they are Line 2 customer, that does not make sense- we are talking about 13,20$ charge/mo and what is Business App not kids kind of thing. I still can make call, quality is So so. I tried to call like 10x they just don’t want to pick up the phone, well you still can send Email... wait till they respond. What is frustrating is that when you buy the plan they mention unlimited sms and call to US/ Canada from anywhere and when you use it. Not even 1 sms. Still waiting for a solution otherwise I am gonna cancel the whole thing and report to App Store. 3 days Trial( they charge you at the first min you pick your plan). 30 days money back well I will see if that is True... but hopefully they will fix the issue..Version: 12.4.1
✓ I don’t get the phone callsIt goes straight to voicemail. Ive contacted them for support and still nothing..Version: 12.7.3
✓ Their system is set up to just restrict accounts ?I got a number and I paid for it after filling my email and my real number. I can only receive texts from people but when I send out it’s not working as my sent message just disappears. Email is.Version: 12.13.3
✓ Great service, but sluggishThe line2 app has been great for business related calls. We love the call forwarding so we can work on the go. However, the app is very sluggish. Logging in is slow at times, and swapping between the call log and messages takes a while to load too. The call quality is a little poor through the app, but when the calls are forwarded the call quality is much better. This means we try to stay logged out, and only log in to check our text messages. The text messaging thru the computer is non-existant. We can see the messages if we download via csv file, but it would be great if we could respond to messages through the website. Also, I would like to see an update where we get notifications via email for new text messages. Thank you!.Version: 12.3
✓ Censored SMSAfter Line2 had a nearly week long outage, they seem to have put “spam” filters in place for SMS messages which appears to drop certain messages or prevent you from sending messages. It’s garbage now in my opinion. I recommend looking at other options..Version: 12.15
✓ Don’t expect to use with Apple WatchI just received an Apple Watch for Christmas and cannot for the life of me get the Line 2 app to install on my watch. Despite there being a troubleshooting page that says the watch app should automatically install, when I contacted support, the email I received in response basically said that there is no support for the Apple Watch, nor do they intend to support it anytime in the near future—meaning that if you’re like me and can’t get it to load on your watch, you’re out of luck. This makes my Apple Watch less useful to me than my Fitbit in this regard, because Line2 notifications at least buzzed on my Fitbit. One would think that with the move towards smart tech wearables, a company that wants to cater to businesses as a telephone line replacement would offer some sort of support in this regard. Overall, the app works well enough for my purposes because I send all calls to voicemail and only text, but if having a reliable phone line is super important to your business, just get a real line. When I have turned on calls in the past, a percentage wouldn’t make it through..Version: 12.4.1
✓ Cant send textsI paid my subscription for a service that doesnt work. since july 19, you cant send texts. waste of over $20 and I will be asking apple for a refund..Version: 12.11.2
✓ Been using for more than a yearI’ve using the service for more than a year and I am disappointed. Although the functions are there, the shortcomings are numerous. For example, messaging does not allow videos or .vcards to come through. In addition, the phone service is very spotty, especially when you compare to your normal cellular service, even though it is supposed to be the same thing. The quality just isn’t what it should be. Last, the service will identify that the strength isn’t very good and will ask you if you want to switch signals in the middle of a call and if you elect to do it, it will hang up your call. Bottom line, this just isn’t seamless. There seem to be new bugs when releases come out. For example, you can no longer telephone numbers into the dialing screen, which is certainly annoying when you don’t want to dial with your main line from an email or other link..Version: 12.0.2
✓ IssuesLow volume and on phone unless you’re on speaker phone. They hear you, you can barely hear them. Texts don’t work as they should. You will receive text, but texts never get to destination..Version: 12.12
✓ Does it really need a text language filter?I use this app for my business line and have found in the past 5-6 months that messages will not send, which I originally attributed to poor signal. It soon became apparent that any message that contained a swear word was met with a refusal to send. I hate to say it, but swearing is necessary in business; not between the business and customer but more between colleagues. Also I shouldn’t have to scrutinize my messages and change my usual personal tone so I can send a text. Even more-so, I shouldn’t have to think of a better way to text my coworker to ask for a rivet gun because the message got rejected because it contained the word “gun”. I have been using this app for about 4 years but I think it is time to find one meant for adults, as my business has obviously outgrown this one..Version: 12.14.1
✓ CrashApp is unusable and keeps freezing and crashing. Gets stuck on the loading screen.Version: 12.4.1
✓ Bad receptionTerrible reception. Off and I can barely use Line2 to make a phone call..Version: 12.14
✓ ❌ SCAM! ❌Warning!!! App doesn’t work! Once you sign up and pay, your account never registers and remains unusable. Support never respond. Should have read reviews online before signing up. Will be requesting a refund. Wouldn’t recommend this. Don’t know how people get away with scams like these..Version: 12.0.1
✓ Doesn’t work, poor data managementI spent the $14 to see if it would work. When I tested it out it went straight to voicemail. The more concerning part is when I signed up, I got a confirmation email. The email displayed in full what my account password is. If someone accessed my email they can easily steal my password. Thankfully this wasn’t a repeat password. This MUST be fixed..Version: 12.7.3
✓ Avoid at all costs, terrible customer serviceLine2, if you're reading this, you can thank your employee "Brian C" for causing you to lose a customer today. I would give Line2 negative stars if I could. I was a loyal customer for years, but I am now leaving this disrespectful company and will instead use Skype. The customer service from Line2 is the most wildly unprofessional I have ever seen. I spent over 9 hours trying to get in contact with Line2 over a billing issue that I wanted to quickly resolve so that I could pay Line2 and resume using their service. After many calls and messages, I reached a polite man on the phone who tried his best to help me but couldn't. My many emails went unanswered, I often encountered bots who ignored me on the online chat system, and finally, "Brian C" said he would ban me from the online messaging system after I told him that the company was acting unprofessionally and that I would need to delete my account if they couldn't resolve the billing issue. My interaction with Brian was the final straw after many negative experiences over the years with this horrible company (and during the holiday season in a pandemic, how tactless). Congratulations, Brian, you have worsened your company's reputation..Version: 12.4.1
✓ Horrible appI purchased this app so I can have another line on my phone, however when I was sending texts, most of them didn’t go through. When I contacted customer service, they were taking too long to respond, asking me to do a lot of work for them, for example to do tests for them to see if it’s fixed and it wasn’t fixed. It took hours from my part to help them resolve the issue and they never resolved it. This app is unreliable because you wouldn’t even know if the person has received your text or not. It’s 50/50, I know because I did endless tests on my personal phone. When I asked them to reimburse me, they refused saying they can’t since iTunes had charged me. So, really, it’s a waste of your 10$ and also they make it automatic renewal for you to continue paying and in order to remove it, you have to go through many steps, which is also a hassle. Do not recommend!.Version: 11.6
✓ Line2 reviewI’ve had this account for a few years now and although the price is good the performance is not exactly the best. When talking with others the line cuts in and out often and at times drops. Texting is ok as long as you don’t expect attachments as they sometimes get lost? I’ve contacted customer service and had very little success resolving the issues mentioned above..Version: 12.10.1
✓ Line2 and CensorshipThe app works well however the censorship Line2 applies to outgoing text messages is a deal breaker. Line2 monitors and censors all text messages sent using the Line2 app. Line2 applies, somewhat inconsistently, a monitoring mechanism that looks for certain key words in text messages sent by users. When a keyword has been detected you are presented with a “Message not sent. We’re sorry, we weren’t able to send your message” popup. and you are forced to modify your text in order to send your message. When asked why Line2 was censoring private text messages I was told, by Line2 support staff that the FCC in the US required Line2 to censor all of our text messages. Staff at Line2 were unwilling or unable to provide me with any further information about this FCC requirement. While the Line2 app is quite good their monitoring and censorship practices are reason enough not to use this platform..Version: 12.16
✓ Not recommended in australiaReally shouldn't be in the australian app store. I brought the monthly subscription, wasted $15. Gives you an international number and works exactly like one (both calling in and out) not user friendly down under..Version: 9.6.1
✓ Not happyWaisting money ! My call always dropped and you need internet too to use the service.Version: 12.11
✓ BlurryVoice is blurry.Version: 12.13.3
✓ RubbishYour service is very poor and waste of money.Version: 12.11.3
✓ Dropped callsLately it’s been dropping calls. Where’s the update?.Version: 12.7.3
✓ ScamHello this is my third time contacting this customer support for a dutiful refund after I was told I would have a 2 month free trial it was charged instantly. If you do not respond again I’ll be forced to carry out legal action Thank you.Version: 12.7.3
✓ Great for calls & basic texts.I got this app so I could get a local number while keeping the number I've had for over 10 years. I'm in real estate now & a local number is important. However, because I'm in real estate, I often need to share contacts, send/receive photos, videos, they finally figured out how to send photos, but videos still don’t work, and even if I’m on my iPhone, if someone shares a contact w/ me, it won’t come through & open. Additionally, why isn’t there an Apple Watch app? For some reason I only get the alerts & call throughs on my watch about 1 out of every 10 times, so it’s really frustrating. Lately it’s been taking forever to connect, even on WiFi. And if the call isn’t picked up on either end, it hasn’t been showing up on recent history. Super frustrating. I had previously given this 4 stars, but I’ve got to drop it as it seems to be getting worse, not better..Version: 12.7
✓ Do not waste your moneyAfter about 30 hours of my using (and paying for) the app, it logged me off, tried to call customer service to ask wha happened they mentioned their server detected that I’m “ Fraud “ and I’m asking people for information, I explained in dispatcher in locksmith company and just text technicians information and which address to go and what kind of job they will do , or text my customers asking them for pictures for locks and safes needed to be drilled and so on , I asked customer service not to depend on computer detection and they can go and check the messages I’m sending, they basically careless unhelpful bunch of thief’s, I had to go through apple to file a complain and get refund , didn’t have a chance to test service will but all what I can say that I do my job with other applications fine without any body to get his nose in my business and and don’t want even spend a minute before insulting me and claiming that I’m “ Fraud “.Version: 12.4.1
✓ Money GrabIf this app would allow pay as you go without automatic payments, i would use it. Company policy does not allow automatic renewal. why don’t you guys stop doing this?. I want to pay for a year, then get notified when i need to pay again. like all the other apps. Your app just renews it without consent. that’s why we can’t use it anymore..Version: 12.13
✓ Not as good as used to be .. but some signs of improvementI’m now updating an older negative review. I’m an old loyal customer of Line2 and was sad to see that some times you can’t receive incoming calls. However, this now improved but receiving sms is not guaranteed. In many cases you never receive such messages specially those meant for verification such as Google messages. I love Line2 and do urge support department to the messages problem seriously ..Version: 12.4.1
✓ Necessary for my business, but not great.Having two lines in my phone with two different area codes is critical to my business. I travel abroad a lot and having the ability to make WiFi calls is also vital. Unfortunately I wish I had a better option than Line 2, as the call quality is often quite poor and the whole app is quite glitchy. I can use WhatsApp for a perfectly clear call and then use Line 2 immediately after and the call sound is worse and has moments that are distorted and often with an apparent delay. The app freezes a lot with a few weird repeating issues, one of which is that a phone call will often not hang up until the phone is turned off and back on again. Also, I’m not sure why, but I seem to get more spam calls on my Line 2 number than on my primary line. I never read the fine print when I agreed to the terms, but I am assuming that Line 2 is selling their customer numbers. I do need that second number and the ability to make WiFi calls, but I’ll tell you, I use Line 2 as a last resort and as little as possible. It is reliable and good for texts though..Version: 12.0.1
✓ Outage-Refund???How in the world do you run a telephone company in this day and age without having SMS capabilities? I understand outages happen, but this is beyond ridiculous. We’re going on a week with no text messaging? Most people rely on this for business, what is the company going to do to offset our lost business and compensate us? Unless something big is done fast, I recommend everybody contacting Verizon or AT&T and porting your number. Would be much cheaper to port and set up a forward then to continue to lose business this way. So I revived a form letter response from the developer… now what I want to know is what are they going to to do for us (the entire line2 community) to make up for putting us out of business for over a week??.Version: 12.11.3
✓ Reliable phone serviceI’ve been using Line2 for many years. They were wonderful all that time. When COVID came to the U.S. in 2020 and the lockdowns happened I noticed service was becoming a problem for calls coming in and apps for the phone and desktop. I would call and I couldn’t reach anyone so I would email them. The emails were getting through because I would get auto-response back confirming the emails were received but no actual emails addressing the problems. This I have been doing for over a year and I've not had any responses back. I've seen reviews on the Internet and a lot of people are having serious problems also. I am now looking for another company. It's sad that a company that one gave wonderful service came down so much..Version: 12.7.3
✓ SMS still hasn’t been fixed..I asked them to fix this problem like 3 weeks ago. Sms alerts no longer works and overall quality of sound is just terrible.. I paid for 1 year upfront and so far been using it since the sumner. A lot of issues...Version: 12.7.3
✓ Adequate - no moreI’ve had Line2 since the early days. It more or less fulfills its purpose but no more than that. The texting in particular is very basic with no “like, love” functionality and no support for texted videos and some kinds of picture. It also pleases itself whether it’ll ring on an incoming call across several devices. Sometimes you are simply unable to place an outgoing call for no apparent reason. The Mac app to use on a desktop simply doesn’t work half the time. Meh..Version: 12.14.1
✓ Really wanted like itI signed with Line2 in March 2022 and when it worked it worked fine. But unfortunately between March and July they had 2 outages. Both lasted a few days. Then in mid July, outgoing text messaging stopped working. This lasted about 2 weeks! Unacceptable. I had to cancel; couldn’t risk having more issues. It is unfortunate because I will say that when it worked it was great and their support was readily available via chat..Version: 12.11.3
✓ Great service until you try to cancelHad the app for many years and it works well. Now I no longer need a second line and am learning that they make it very difficult to cancel service. You can’t do it via the app. You can’t do it online. The help page directs you to a url that doesn’t work. I tried chatting with customer service but that’s only for sales and they can’t help. The only option is to call. Tried that and was cut off twice. Otherwise, very long wait times. Recorded message suggested opening a ticket via the help tab. I’ve done that so let’s see if they respond, how long it will take and if they can help. It should never be this hard to cancel a service one no longer needs especially after being a loyal customer for many years..Version: 12.4.1
✓ Great app and very useful but...It does the job (almost) the only issue I have is when receiving calls my phone doesn’t ring, all I get once whoever is calling me and it goes to VM is a ding saying I have a missed call??? Tried everything but still nothing. Please fix I’d love to keep the app and i pay monthly so it’s not free but what’s the point if I’m not going to get any calls. If fixed I will be keeping the app if not I’m just going to cancel my subscription. I’m so glad I didn’t pay for the whole year was thinking about it but I thought I’d give it a try first. If this gets fixed I will change my 3 star rating to a 5..Version: 12.4.1
✓ Awful Customer Service and Terrible Call QualityThe call quality is like making an international call 30 years ago or like playing the game telephone—garbled and unintelligible. The notifications you receive for calls are also quite inconsistent. Very often, important calls would simply not ring on my iPhone and navigating their convoluted system settings to fix the problem didn’t help. Finally, I decided to port out my Line2 number to a cellular carrier. I continue to encounter problems with the port request from Line2–everything from an invalid PIN (which Line2 provides, btw) to an invalid address (even though it’s definitely my address). I have been calling Line2’s customer service number (on hold for 45 mins before asking me to leave a message, and they never call back) and emailing them (4 messages/tickets started but no reply) but it’s like they know I want to leave their service and refuse to help. This whole company is a nightmare to deal with. If you port your number to them, be prepared to walk away and lose your number, because that’s the point I am fast approaching..Version: 12.7.3
✓ Couldn’t receive incoming callsVery bad support, incoming calls not working and goes straight as missed call. It’s been more than 5 days and no response from support. Need refund for the amount paid..Version: 12.7.3
✓ Eh! Not the best not the worseGood: It’s committed to its purposes for me. Bad: Unreliable, doesn’t even notify you rather the call is coming from your native line or Line2 (unlike other apps I have used). There seem to be a gliche every day. Making it hard to trust the product. Can reach customer care and also can’t make adjustments like with your native phone. Ugly: The price is not worth the product. I do month to month because one of these non-busy days I hope to switch applications because for 9.99+taxes monthly is NOT worth it. Please trust me. This is a complete unbiased review. I still do use them just being honest but as soon as I have time to search another app I will end services..Version: 12.2
✓ Do not port your number to this company!!!We have been trying unsuccessfully to port out our business number from line2 to our local provider. 6-7 unsuccessful attempts. The local sends in exactly the information that line2 says they need and something is always wrong. Port requests are denied with various errors and line2 tech people deny that they even received a request. Either they are incompetent using their own system or unethical in stringing out into paying more monthly fees. We feel like our well known, long standing phone number is being held hostage by this company. Considering legal action. Even without the failures in porting out, the Mac OS app doesn’t work well. Hard to manage multiple lines on desktop app. Too expensive compared to other options. iPhone app is better as far as multiple line but often the call quality is poor or connections dropped. Needs a very fast WiFi connection..Version: 12.13.1
✓ False AdvertisingThis app supposedly offers a free version and/or a free trial. The process is confusing when you’re attempting to create an account. There is a $9.99/mo version and I selected the free “standard” version since I wasn’t sure how much I would like the app. As soon as I clicked on “standard”, I received an error message from the app telling me that I have already signed up for the app previously and that another “free trial” would not be extended to me. I have *never* created an account for this app in my life, nor have I even downloaded it until today. These guys are scammers. I’ll find another calling app where at least the fine print is displayed up front and the creators are not engaging in shady practices to make money..Version: 12.4.1
✓ GoodCould you please add more countries?.Version: 9.1.1
✓ Never had such bad customer serviceThe problem first came up when I couldn’t place any outgoing calls from the app. Like many people, I was using this app for business purposes and it was critical for me to be placing calls with my Line2 number instead of my personal number. I tried rebooting the app, uninstalling it and then reinstalling it, turning my phone on/off. Nothing helped. I called customer support and couldn’t get through to a person. I then created a support ticket and wrote that my issue was urgent (I was missing out on making business calls that day). I also tried engaging with the chat feature on their website, hoping that I could somehow speak to a human to resolve my urgent issue. However, the sales chat person said my only option was to submit a support ticket. Thanks for nothing. Two whole days go by. I hear from no one. No emails, no calls. No help or resolution. 6 days later (8 days after my initial support request) I finally received an email with instructions to resolve my issue. I honestly don’t even know if those steps worked because by that time I had cancelled my Line2 subscription. I was reminded to write this review because I received an email from their support team today saying that they were happy to report that “this issue has been resolved.” This email came 2.5 MONTHS later. Wow. Glad I dropped them when I did..Version: 12.1.1
✓ HelpThere is absolutely no support. No one responds to your message you send. Been trying to get my phone ported and I have no idea if the port is going through or not!.Version: 12.15.2
✓ It’s okay but needs improvementsI’ve been a Line2 user for over 5 years. In that time it’s worked well but then an update comes through and things change, sometimes things get better, sometimes they get worse. Most updates are for the better but occasionally they mess up something. Currently the latest update has somehow caused me to see calls after I’ve missed them instead of getting them when they come in. Luckily this is a rarely used work line so it’s not a huge imposition. Figure it’ll get fixed at next update. Need to add ability to share contact info via SMS. Also need to be able to support videos thru MMS..Version: 12.0.2
✓ FailedTry to sign up said my email was invalid ???.Version: 12.4.1
✓ Decent app, but can be a bit glitchyI have used this for our business in lieu of an additional phone for two years now. Generally it is pretty good and has worked well, but sometimes there is issues with delayed or missed messages and photos not coming through in a timely manner. The biggest issue though is the call delay. There is a noticeable second or so delay when speaking to people over the phone. It is a bit better when using WiFi but still there..Version: 12.7.3
✓ It’s lieDoesn’t work.Version: 12.4.1
✓ It’s okConvenient and inexpensive, but call clarity and connection is very poor most of the time..Version: 12.8.1
✓ Calls often drop outCalls drop out and sometimes calls will not connect. I occasionally have to call clients and prospects from my own number as it often rings on their end and does not connect when they answer.Version: 12.3
✓ Odd behavior from the AppI’ve been using Line2 for three days and sometimes it behaves oddly when I place calls using my data service. Sometimes, Line2 data calls do not connect at all. I will see Connecting…and the call never connects. When I placed the same call immediately using my native cell phone app, the call connects as expected. Since I am now less confident using data, I started placing calls using my cellular service and I find another unusual occurrence. Line2 cellular calls will open an additional pop up window and ask you to call from another number. This other number is a Line2 Gateway and shows “Toktumi, Inc.” It seems to work well enough and the receiving phone will show your Line2 phone number correctly. It’s just an unexpected behavior..Version: 12.4.1
✓ UnreliableWe use this in our office and it is so aggravating. There are issues with the app not working at least once a week. We have to log out of all devices quite often. It will ring and not let you answer the call then takes a few minutes for the missed call to show up on your recent calls. There are so many times we try to call out and it won’t connect. When you call support, they repeat all the steps you’ve already done and it works for 20 minutes. Then it stops working again. There are so many times our patients are unable to reach us bc the unreliability of this app. It’s cheap, that’s the only pro, but you certainly get what you pay for..Version: 12.8.1
✓ Glitchy but great when it worksThis app can be really helpful when it works. I often have trouble with phone calls going through when initially dialing out. Calls fail at least a few times a week. People on the other end often mention bad sound quality... crackling sound on voicemails and on phone calls. Also it tries to connect with my car’s Bluetooth and turns off any radio or other source already being played through the system in operation whenever I get in the car and start going (specifically when I’m not using the phone). It will show on my dashboard of the car that a phone call is connected (to my own cell phone). Delayed response when hitting buttons in the app/phone to start or end a call. Sometimes I hit the button to end a call and it doesn’t show ended so I hit it again and then next thing you know I am dialing the person back because it hit it twice..Version: 12.1.1
✓ DON’T USE THIS SERVICE!!!!Unless you want to grow 10 years older in 2 days. Phone support is very hard to reach, heavy accent and they don’t care to solve your issue. They’ll do everything possible to get you to red rough the help files instead of solving actual issues. I started using them and ported my current cell number to them and 3 days later I have 2 tickets open, left 4 voicemail and no one called back yet and yesterday a rep by the name SOI Pitt me on a brief hold, left me there listening to music and 10 minutes later I get an email that a ticket was open for my issue. Stayed on hold for 10 more minutes and she never picked the phone again. I’m 24 hours past my second ticket, 48 from my first, still can’t receive calls and the support line continues to demand me to leave voicemail. They shouldn’t be in business..Version: 12.4.1
✓ It’s so limitedI’m in the Uk and can’t use this grr.Version: 12.4.1
✓ UK?Hi,I’ve just installed this app,and realised there is no UK,If you may add UK I will be delighted.-SomeoneInTheUk.Version: 11.5
✓ Glitchy & InconsistentLine2 is the best way for me to have an American number for my family and friends to call or text. And I used to use it for business. I have yet to find something that can replace it, but it is no longer something for which I can give a glowing review. But for well over a year there have been chronic outages, inconsistent performance, and regrettable customer service. They also have not kept up with robust technology that would allow it to function completely like a normal wireless number. Too often I have to tell family and friends that they will have to email certain files as Line2 supports only a very few types of data sharing. When the government or big three cell phone providers came out with new rules for these types of service providers, Line2 failed to give all the information needed to decide whether or not to continue using it for business purposes. They essentially wanted business owners to sign on the dotted line and then find out after signing how much the added costs would be. That is a very poor way of doing business. No wise person would sign a contract blindly..Version: 12.15.1
✓ No showing notificationsFor some reason I’m not getting the calls in my phone, I just get the missed call! I have the phone on my hand but I wouldn’t show the calls, I only get the missed call. And I verified calling from another phone to see but still does the same thing..Version: 12.14.1
✓ Text messages don’t send randomlyThe app has trouble sending “some” text messages. Their whole messaging system is broken..Version: 12.15.1
✓ Dont use!This is a horrible app. Its always glitchy. Doesnt work like it intended too. The voice call is substandard. I just spent about 400 bucks on this with three lines. Im finding another service because my customers are complaining and i’ll eat the money. Save yourself the time and money. I will write this off as a loss. Just a note for everybody that thinks this a some false review. Ive been a customer for more than three years with at least 3 lines. I have been extremely hesitant to do research to find another service because of the time that it takes. Also the implementation into my business of a new service would take a lot of time and manpower. Ive worked with line2 through many problems in the last 3 years but im just done..Version: 12.4.1
✓ Sign up processI can’t even submit my address. Can’t get past signup process..Version: 12.13
✓ Does not ring for incoming calls.The voice mail and text service is excellent, but I cannot get it to ring on incoming calls it goes strait to voicemail and the online and app FAQ don’t seem to have the answers. I contacted the company and the promptly responded but wanted the last 4 digits of my credit card to answer my question, which I thought was weird. Either way, I still cannot receive calls which kind of defeats the purpose..Version: 12.9
✓ It is not working at allOutgoing message is not working…. Worst app ever.Version: 12.13
✓ The worst customer service I’ve ever had!I normally don’t write negative reviews but this is ridiculous honestly the worse customer service I have ever had in my life! I have been talked down to for 3 days now with still no service but my payment is up to date. Besides the actual working issues of line 2. I was literally belittled by a customer representative I will keep my name to my self right now. Even asking him to forward me to his boss or manager countless times he just wanted to argue. Nor would he ever state his actual title when I asked, just that he was a manager. Funny how the manager of this operation has answered my calls multiple times. This app was purchased to run my business so a lot rides on it functioning. The call forwarding won’t even work. Outraged and in disbelief on how this company trains and monitors their employees! I will keep reviews posted until my issues are resolved..Version: 12.1.1
✓ What's going onI try to type in my number but it just goes back to the home screen errrrrr.Version: 9.2.0
✓ Does not rightWhen it works it’s great. Unfortunately it does not always ring..Version: 12.8.1
✓ LimitedOnly works in the USA and Canada.Version: 12.0
✓ Rating depends on how critical it is neededI’ve used Line2 for over 3 years. Have it on an iPhone 6s the whole time if it makes a difference. Sometimes the app works well. Sometimes I have not gotten a text for several hours after it was sent. I’ve also had voicemails show up when it didn’t ring. Tech support doesn’t seem to have a good answer. Maybe if it didn’t use WiFi or gave a choice to turn it off. When making an important call, I’ve chosen to turn off WiFi on the phone and it seems to operate with better call completion and clarity. All in all, I like the idea. Needs to be more consistent for business as I rely on it too much. I’m looking at other options. If there’s a free trial, it might be worth trying. Maybe it works better for you..Version: 12.1
✓ 10 DLC has ruined line 2.I run a busy physician office where we often send patients text messages about their appointments. Ever since Line 2 signed up our office for the 10 DLC Registration it has been absolutely horrible. They will routinely shut off our text messages for up up to 48 hours with no warning. It can take an hour to reach their customer service agents. once they agree to reestablish it, it’s a minimum of a few hours to a few days for them to get us back online. The worst part, our client/patients have no idea that the system is down because they send a text message and they get confirmation as if it went through. We cannot see the text messages they sent, cannot retrieve them later, they just disappear. This is absolutely horrific if you run a time-critical office, a professional office, or you want to keep your clients. People will think that you didn’t respond and you will have no way to contact them or figure out who tried to reach you during the downtime. Line 2 has no idea how many text messages it takes to set off the spam filter, and they don’t have direct control over it so they have to contact a third-party company, which takes additional time. If it happens on the weekend, forget it. Nothing will happen till Monday..Version: 12.15.4
✓ Good business tool in general.I’ll give this one 4 stars as I’ve been using it for years now. The good points about it are that it interfaces well with the contacts app already on your phone. Works very well as a separate line and has its own texting function. It used to have a feature where my wife was able to get and access my VM from her phone. Then she could notify me of who to respond to first. Which allowed me to ignore the phone and just keep working. I only had to respond to her calls. They took that feature away. Please bring it back. I found it very useful in a micro business situation. Also the latest update seems to be dropping an inordinate amount of calls. I think you guys are trying to do too many updates. Once it’s working leave it alone. Update: I’m currently running iOS 14. The current version of Line2 doesn’t play nice with it. I can no longer attach a photo to any texts. You can select a photo but the app always fails to process it. Then the app locks up most of the time. I wrote to customer service and pointed out the issue. Their response was they needed more information. ??? Don’t they have iPhones with pics? Not being able to attach pictures to client’s texts is a serious serious issue that renders the app a 2 star app. FIX IT!!!.Version: 12.7.2
✓ Poor Quality Phone CallsThe quality when I take a call on my laptop sucks. I can barely hear the other person..Version: 12.7.2
✓ I never saw a worst app in my lifeIt’s terrible you can’t call anyone.Version: 12.4.1
✓ Technical issues to the very end.I initially got their service for a business project. I then used it on my resume. Soon, many people had the number, and I needed to keep it. Then the issues started. Two weeks of not being able to send texts. The reward? A rate increase. My number starts getting spoofed. Their resolution? “Just get a new number.” That was enough for me to decide to port out. I found a carrier, and started the process. They kept changing my info and rejecting the port (an FCC violation). After several attempts to port, and discovering they blocked it, I contacted them and said my next call was to the FCC. In total, it took TWO WEEKS to port out. They finally complied in the end. DO NOT use this service for anything other than a burner number, and even then use a different service..Version: 12.13
✓ Have used the system for 2+ yearsI chose this system after extensive research. It has served my business very well, allowing the load of incoming/ outgoing calls to be shared between owners, managers, staff as needed. I have taken business calls on houseboats and on different continents. I wouldn’t hesitate to recommend this service (and I already have several times)..Version: 12.7.3
✓ Is this fake?UK details given. No sign up code received. Tried another phone. Same - silence..Version: 11.0
✓ Spam calls out of controlFor the past 6 months everyday getting random calls that last 44 seconds but never hear the phone ring nor does it show as a missed call. Contact customer service took weeks to get a reply only to be told they have to see the issue happen in a 24 hour span I emailed them about 20 plus examples of the issue for the next week. They supposedly did testing only to be told there nothing that can be done about it so all day my team has to call back all these phone numbers from all over the country to either recieve this number is disconnected or we didn’t call you. Been a loyal customer for years with no satisfaction at all customer service doesn’t even exist then send a rating survey to funny. Why sell business services if you don’t value other small businesses who rely on your service but they know how to stalk you for there payment and up charges for texting which is just another money grab I guess it’s time to move on or create a better option for all hardworking small business owners this service isn’t worth the money at all.. horrible customer service problems never solved rare updates or upgrades and no credit off when the app decides not to work properly… I wouldn’t recommend this even if it where FREE!!.Version: 12.16.1
✓ GlitchyPhone does not always ring. I get an email that alerts me to voicemail, or else I would never know I got a call. Forwarding to this app is unreliable. No feature to change ringtones. Forgive me if I don’t contact Customer Support, because when I did it the first time because I could not forward my work phone to my Line 2 number, I was told to contact my cell phone provider. You assured me the problem was with them. Then, when that turned out to be untrue, you told me my free trial period was over, when in fact I had been paying for the app for 4 months. What the problem turned out to be was Apple billed me a day late and so you simply stopped serving me. So, I don’t really have a lot of faith in your abilities. Update: I contacted customer support because I am unable to make calls, the app freezes up, and when a call finally does go through, nobody can hear me. The response was via auto responder to look up the solution myself, which I have already done to no avail..Version: 12.0.2
✓ ReviewGenerally, it’s a good app. I value the second line on a single phone the most. I have had good to excellent call quality 90% of the time - Virgin Mobile/Sprint in the metro D.C. area. I’m self-employed and have no need for the advanced features that get promoted so much. There are a few downsides that I’ve learned to live with: uploaded contacts don’t allow customization; multiple notifications of confirmation of a choice that need to be clicked before moving on; faxing separate and over priced; and some others that I can’t recall at this time, but if I could find an app that resolves those issues, I would switch. Despite that perspective, I would and do recommend Line2 to others..Version: 12.0.2
✓ If only I could give negative stars…A bit long but bare with me. I’ve used Line 2 for nearly 10 years for a lack of better alternatives. I’m abroad and need a Canadian number to be reached. Not only have the scam calls increased in the last year as someone else mentioned to daily occurrences, but last month, while waiting for my new credit card to arrive from abroad, my old one expired. I missed a payment for 15 days and my line was put on hold. I switched to my new card right away but my services were not restored. Can’t make or receive calls, can’t receive or send sms. A month of going back and forth with email support was useless. Finally, after spending 3 hours on a Skype call with support, the only thing they accomplished was “accidentally” getting me to delete a very valuable SMS thread that I needed for court to escape an abusive marriage and save my daughter by getting full custody. There were death threats in this now lost thread that my lawyer needed as evidence. Their “techs” were clueless to the fact that it would all be deleted if I logged out and back in even though I explained in detail that the thread spans back over a year. Then, they were clueless as to how to retrieve it. They also didn’t call back when the call dropped as they had promised while I was still trying to resolve the issue. This app and its incompetent techs have now cost me thousands more dollars in court, and the possible loss of full custody of my child, where now in a possible in a shared custody situation, she will 100% be abused by a mentally unstable, alcoholic parent. Thanks, Line 2! There is no way to extract your data or SMS history. Before or after logging in and out. You could lose information that is valuable to you too. Please pass on this app so something awful like this doesn’t happen to you. There are much better alternatives now..Version: 12.8.1
✓ SamI have been using line2 for over 2 years. Calls have been dropping and sometimes pictures is not supported by Line2. I really do hope that the creator of this application sees this and fixes it. Otherwise there is no problem with it. When this is improved, I can then give a 5 start to this application..Version: 12.12
✓ WorstThe connection constantly drops. The only thing Line2 has going for them is their pleasant customer service.Version: 12.10
✓ Over a Decade of Declining Service.For the past year there are times where the app will just log out entirely. Then it refuses to recognise the credentials to login. This was remedied by a password change before, because it was at least possible to login to the website. Not anymore. It’s now only possible to login to a dashboard link that allows no changes and is currently only useful as a way to view received texts. Being this has been used as a primary phone number for over a decade, only because the alternatives are even worse, it’s difficult to leave. After messaging support and receiving no assistance at all, that even more painful option of leaving the app for good seems even more likely than ever. Why pay for a service that doesn’t work and doesn’t work well when it does and then provides no support to make it work? Typically after a certain amount of time a service that has somehow managed to exist should be expected to improve. In this case it’s obvious that quite the obvious is true. No Thank You Line2..Version: 12.7.3
✓ Don’t get this appIt does not work. Calls go straight to voicemail and does not ring. Help line does not respond.Version: 12.7.3
✓ BugHi, when I want to listen my voicemail, the app closes automatically. It doesn't work anymore... Will you fix it? Thank you.Version: 12.7.3
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